Service Manager - Preston - 6 months - SC Cleared As a Service Manager within the Network Portfolio, the role holder is responsible for services from strategic suppliers and internally delivered towers. The Service Manager is the professional conscience ensuring that lines of services are; accessible, compliant, and relevant to our business in terms of service definition, cost and performance. Holds a position of responsibility in delivery of the Product Management requirements within the business, relating to IT enabled opportunities, as well as representing the businesses best interests with the customer base and Systems globally Provides input to the service continuity planning process and implements resulting plans. Investigates operational requirements and problems, seeking effective business solutions through improvements in automated and non-automated components of new or changed processes. Assists in the analysis of the underlying issues arising from investigations into requirements and problems and identifies available options for consideration. Is a specialist in the provision of the business IM&T strategy in relation to Product Management - ensuring through stakeholder management, the strategy aligns to the business needs and objectives. The role holder: Manages the full product life cycle to ensure that, over time, the needs of customers/users continue to be met and that financial and other benefits are achieved. Coordinates trials and product launches and supports communications and training. Anticipates changes in customer/user needs; adapts products, and creates product retirement and transitioning plans. Actively maintains recognised knowledge in one or more identifiable specialisms. Consolidates expertise from multiple sources, including third party experts, to provide coherent advice to further organisational objectives. Supports and promotes the development and sharing of specialist knowledge within the organisation. Manages methods, tools, techniques; selecting appropriately from plan-driven/predictive approaches or more adaptive (iterative and agile) approaches. Develops and maintains procedures and documentation for databases. Identifies, evaluates and manages the adoption of appropriate database administration tools and processes, including automation. Contributes to the setting of standards for definition, security and integrity of database objects and ensures conformance to these standards. Drafts and maintains procedures and documentation for applications support. Manages application enhancements to improve business performance. Advises on Network Service security, licensing, upgrades, backups, and disaster recovery needs. Ensures that all requests for support are dealt with according to set standards and procedures. Produces models in support of business strategy. Has in-depth knowledge of a broad range of industry-wide modelling techniques. Advises on the choice of techniques and approach and influences customers accordingly. Is capable of developing bespoke models for unusual contexts. Responsible for planning and co-ordinating team modelling activities and for ensuring the quality of their work. The Service Manager will ensure that Own knowledge and familiar with services and products under management. Ensure services are delivered in line with the agreed performance measures Provide input and challenge into monthly service reviews and internal reporting candence. Responsible for ensuring that service demand information flows between key stakeholders and that that service capacity is appropriate to meet the future demand. Responsible for the management of service risks ensuring that these are appropriately communicated to the Tower Manager ensure that mitigation actions are developed and implemented. Engage the SDM and BRM community to ensure that they have the required information to meet their customer's business needs. Have commercial awareness related of supplier agreements and service relationships Supporting the Tower Manager by active and purposeful obligations management reviews for the services you manage, in order to drive already agreed contract value for all IT Service Providers. Supplier Management Conduct formal monthly reviews with suppliers to review all aspects of Service performance Ensure accountability for the management and delivery of the contracted services. Conduct weekly reviews with suppliers on day-to-day activity Work with supplier to identify opportunities for CSI and cost reduction. Support EIT Commercial in monthly 'supplier scorecard' rating. Commercial awareness related to supplier agreements and service relationships Ensure that service definition documents for the managed services are maintained and current. Responsible for supporting customer and supplier escalations and complaints relative to the managed service to effective conclusion. The Service Manager is primarily concerned with maintaining the performance of the service, however attention should be given to both short term and long term planning, so that integration of future changes can be handled in accordance with _continuous delivery_ or _Agile_ principles: Strategy and Architecture Work with the EIT Service Technical Authority to provide input into the Annual Technology Plan and Annual Strategic Roadmaps for the service. Continual Service Improvement Identify Continual Service Improvement (CSI) items and record in the My IT toolset. Conduct regular CSI workshops with suppliers to address issues or progress significant CSI items. Transition Management Attend Operational Readiness Reviews (ORR's) to assess the maturity of project deliverables before they are released. Ensure the Transition Manager is aware of the context into which the deliverable is being deployed and that the Project Manager has provided sufficient evidence to demonstrate not only the contracted deliverables but also a business outcome which will enhance the service. The Service Manager is responsible for ensuring that the Service is delivered within the agreed budget, and that if any additional funding is required, that adequate provision is made in the Service Recovery Model through the Integrated Business Planning process. Ensure the Service is delivered in accordance with the budget set in the Integrated Business Plan (IBP), working closely with Cost Base Management and the 'Use It or Lose It' teams. Identify changes including cost saving opportunities or new expenditure and ensure the IBP is updated via the IBP Change Process. Request creation of Purchase Orders and support timely payment of supplier invoices. The Service Manager works closely with colleagues across a range of capabilities and disciplines within EIT; IT Service Operations Service Assurance Service Design and Transition Operational Readiness IT Strategy and Architecture Service Technical Authority Transformation and Programmes Project and Programme Management Integrated Business Operations Cost Base Recovery Software License Management Supplier Management IT Security Security Oversight
27/09/2024
Project-based
Service Manager - Preston - 6 months - SC Cleared As a Service Manager within the Network Portfolio, the role holder is responsible for services from strategic suppliers and internally delivered towers. The Service Manager is the professional conscience ensuring that lines of services are; accessible, compliant, and relevant to our business in terms of service definition, cost and performance. Holds a position of responsibility in delivery of the Product Management requirements within the business, relating to IT enabled opportunities, as well as representing the businesses best interests with the customer base and Systems globally Provides input to the service continuity planning process and implements resulting plans. Investigates operational requirements and problems, seeking effective business solutions through improvements in automated and non-automated components of new or changed processes. Assists in the analysis of the underlying issues arising from investigations into requirements and problems and identifies available options for consideration. Is a specialist in the provision of the business IM&T strategy in relation to Product Management - ensuring through stakeholder management, the strategy aligns to the business needs and objectives. The role holder: Manages the full product life cycle to ensure that, over time, the needs of customers/users continue to be met and that financial and other benefits are achieved. Coordinates trials and product launches and supports communications and training. Anticipates changes in customer/user needs; adapts products, and creates product retirement and transitioning plans. Actively maintains recognised knowledge in one or more identifiable specialisms. Consolidates expertise from multiple sources, including third party experts, to provide coherent advice to further organisational objectives. Supports and promotes the development and sharing of specialist knowledge within the organisation. Manages methods, tools, techniques; selecting appropriately from plan-driven/predictive approaches or more adaptive (iterative and agile) approaches. Develops and maintains procedures and documentation for databases. Identifies, evaluates and manages the adoption of appropriate database administration tools and processes, including automation. Contributes to the setting of standards for definition, security and integrity of database objects and ensures conformance to these standards. Drafts and maintains procedures and documentation for applications support. Manages application enhancements to improve business performance. Advises on Network Service security, licensing, upgrades, backups, and disaster recovery needs. Ensures that all requests for support are dealt with according to set standards and procedures. Produces models in support of business strategy. Has in-depth knowledge of a broad range of industry-wide modelling techniques. Advises on the choice of techniques and approach and influences customers accordingly. Is capable of developing bespoke models for unusual contexts. Responsible for planning and co-ordinating team modelling activities and for ensuring the quality of their work. The Service Manager will ensure that Own knowledge and familiar with services and products under management. Ensure services are delivered in line with the agreed performance measures Provide input and challenge into monthly service reviews and internal reporting candence. Responsible for ensuring that service demand information flows between key stakeholders and that that service capacity is appropriate to meet the future demand. Responsible for the management of service risks ensuring that these are appropriately communicated to the Tower Manager ensure that mitigation actions are developed and implemented. Engage the SDM and BRM community to ensure that they have the required information to meet their customer's business needs. Have commercial awareness related of supplier agreements and service relationships Supporting the Tower Manager by active and purposeful obligations management reviews for the services you manage, in order to drive already agreed contract value for all IT Service Providers. Supplier Management Conduct formal monthly reviews with suppliers to review all aspects of Service performance Ensure accountability for the management and delivery of the contracted services. Conduct weekly reviews with suppliers on day-to-day activity Work with supplier to identify opportunities for CSI and cost reduction. Support EIT Commercial in monthly 'supplier scorecard' rating. Commercial awareness related to supplier agreements and service relationships Ensure that service definition documents for the managed services are maintained and current. Responsible for supporting customer and supplier escalations and complaints relative to the managed service to effective conclusion. The Service Manager is primarily concerned with maintaining the performance of the service, however attention should be given to both short term and long term planning, so that integration of future changes can be handled in accordance with _continuous delivery_ or _Agile_ principles: Strategy and Architecture Work with the EIT Service Technical Authority to provide input into the Annual Technology Plan and Annual Strategic Roadmaps for the service. Continual Service Improvement Identify Continual Service Improvement (CSI) items and record in the My IT toolset. Conduct regular CSI workshops with suppliers to address issues or progress significant CSI items. Transition Management Attend Operational Readiness Reviews (ORR's) to assess the maturity of project deliverables before they are released. Ensure the Transition Manager is aware of the context into which the deliverable is being deployed and that the Project Manager has provided sufficient evidence to demonstrate not only the contracted deliverables but also a business outcome which will enhance the service. The Service Manager is responsible for ensuring that the Service is delivered within the agreed budget, and that if any additional funding is required, that adequate provision is made in the Service Recovery Model through the Integrated Business Planning process. Ensure the Service is delivered in accordance with the budget set in the Integrated Business Plan (IBP), working closely with Cost Base Management and the 'Use It or Lose It' teams. Identify changes including cost saving opportunities or new expenditure and ensure the IBP is updated via the IBP Change Process. Request creation of Purchase Orders and support timely payment of supplier invoices. The Service Manager works closely with colleagues across a range of capabilities and disciplines within EIT; IT Service Operations Service Assurance Service Design and Transition Operational Readiness IT Strategy and Architecture Service Technical Authority Transformation and Programmes Project and Programme Management Integrated Business Operations Cost Base Recovery Software License Management Supplier Management IT Security Security Oversight
This is a fantastic opportunity for a Managed Services SAP SuccessFactors Senior Consultant to join one of the world's top 10 IT service providers delivering solutions to more than 9,000 customers worldwide. *Candidates must be able to work in the UK without restrictions.* Role Info: Managed Services SAP SuccessFactors Senior Consultant UK Remote/Occasional Visits to Office and Client Sites as Required £60,000 - £65,000 per annum Plus Benefits Permanent - Full Time Product/Service: Global authority in Enterprise SAP Consulting & SAP Managed Services Values: Clients First, Foresight and Teamwork Who we are: We are a global SAP Platinum Partner with over 9,000 SAP experts across 29 countries. We have a range of businesses, including multinationals and very large household names in our portfolio, across many industries and countries. We have a large number of consultants, UK wide, who provide support across all SAP areas as their primary job function. We take care of our customers' solutions from A to Z, transforming trust into value. From analysing and optimising customer processes, to implementing tailored solutions to suit their needs, to service and maintenance of their SAP system landscape. We work collaboratively with our own teams, the project delivery teams and our customers to ensure long term support excellence and vision. The Opportunity: As a SAP SuccessFactors Senior Consultant within the Managed Services HxM team you will be responsible for delivering support services to a wide range of UK, European and Global clients. This is a very customer focused, hands-on role where you will be expected to work on customer issues and developments, as well as collaborate with other functional and technical consultants within the UK Managed Services Team. This role will be fully remote, with some travel to business offices and customer sites, on occasion. Your Day-to-Day Responsibilities will include: + Providing a high level advisory and consultative support to our Customer install base + Analysing, configuring and implementing appropriate solutions for our growing customer base + Proactively working with the team on SuccessFactors releases, enhancements and new functionality + Communicating confidently with customers and our internal management teams, keeping all parties up-to-date with progress of deliverables + Problem solving and using your own initiative to look for solutions/opportunities + Accepting responsibility for your own tasks in terms of quality, productivity and customer satisfaction About you: + Expert in SAP SuccessFactors Employee Central + Detailed knowledge of other SAP SuccessFactors modules- Recruitment, Onboarding, Time, Performance, Compensation with ability to discuss & guide clients on options, integration points, and best practices + Understanding and knowledge of integration tools, processes, and error handling of SuccessFactors to SAP HR and Payroll applications. (Dell Boomi, HCI, PO, etc.) + Ability to provide advice and guidance knowledgeably with HR business users + Good integration skills with other key SAP functional areas + Documentation skills including functional specifications, test scripts + A strong ability to understand business processes and design appropriate solutions + Excellent verbal and interpersonal communication skills + Track record of full project life cycle and development activities + Demonstrated ability to learn new technologies and skills quickly + Able to provide end-to-end business solutions Join us to start the journey that is your career path. Career opportunities exist along multiple route maps from people and leadership, products and expertise and project management. Which route you take is up to you and we are on hand to provide guidance and support. We are an equal opportunities employer. You must be eligible to work in the UK and prepared to undergo high level security clearance Sounds like a good fit? Apply here for a fast-track path to the Hiring Manager Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
27/09/2024
Full time
This is a fantastic opportunity for a Managed Services SAP SuccessFactors Senior Consultant to join one of the world's top 10 IT service providers delivering solutions to more than 9,000 customers worldwide. *Candidates must be able to work in the UK without restrictions.* Role Info: Managed Services SAP SuccessFactors Senior Consultant UK Remote/Occasional Visits to Office and Client Sites as Required £60,000 - £65,000 per annum Plus Benefits Permanent - Full Time Product/Service: Global authority in Enterprise SAP Consulting & SAP Managed Services Values: Clients First, Foresight and Teamwork Who we are: We are a global SAP Platinum Partner with over 9,000 SAP experts across 29 countries. We have a range of businesses, including multinationals and very large household names in our portfolio, across many industries and countries. We have a large number of consultants, UK wide, who provide support across all SAP areas as their primary job function. We take care of our customers' solutions from A to Z, transforming trust into value. From analysing and optimising customer processes, to implementing tailored solutions to suit their needs, to service and maintenance of their SAP system landscape. We work collaboratively with our own teams, the project delivery teams and our customers to ensure long term support excellence and vision. The Opportunity: As a SAP SuccessFactors Senior Consultant within the Managed Services HxM team you will be responsible for delivering support services to a wide range of UK, European and Global clients. This is a very customer focused, hands-on role where you will be expected to work on customer issues and developments, as well as collaborate with other functional and technical consultants within the UK Managed Services Team. This role will be fully remote, with some travel to business offices and customer sites, on occasion. Your Day-to-Day Responsibilities will include: + Providing a high level advisory and consultative support to our Customer install base + Analysing, configuring and implementing appropriate solutions for our growing customer base + Proactively working with the team on SuccessFactors releases, enhancements and new functionality + Communicating confidently with customers and our internal management teams, keeping all parties up-to-date with progress of deliverables + Problem solving and using your own initiative to look for solutions/opportunities + Accepting responsibility for your own tasks in terms of quality, productivity and customer satisfaction About you: + Expert in SAP SuccessFactors Employee Central + Detailed knowledge of other SAP SuccessFactors modules- Recruitment, Onboarding, Time, Performance, Compensation with ability to discuss & guide clients on options, integration points, and best practices + Understanding and knowledge of integration tools, processes, and error handling of SuccessFactors to SAP HR and Payroll applications. (Dell Boomi, HCI, PO, etc.) + Ability to provide advice and guidance knowledgeably with HR business users + Good integration skills with other key SAP functional areas + Documentation skills including functional specifications, test scripts + A strong ability to understand business processes and design appropriate solutions + Excellent verbal and interpersonal communication skills + Track record of full project life cycle and development activities + Demonstrated ability to learn new technologies and skills quickly + Able to provide end-to-end business solutions Join us to start the journey that is your career path. Career opportunities exist along multiple route maps from people and leadership, products and expertise and project management. Which route you take is up to you and we are on hand to provide guidance and support. We are an equal opportunities employer. You must be eligible to work in the UK and prepared to undergo high level security clearance Sounds like a good fit? Apply here for a fast-track path to the Hiring Manager Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Salesforce Product Manager Akkodis are currently working in partnership with a leading service provider to recruit an experienced Salesforce Product Manager with knowledge of Service Cloud to coach and mentor a team of Salesforce Administrators. Along with a highly competitive salary there is the flexibility of hybrid working and the opportunity to develop your skills with further training and certifications. The Role As the Salesforce Product Manager you will mentor a team of Salesforce Administrators and work with wider technical teams to continuously improve and develop the Service Cloud platform. The Responsibilities Develop and manage the product roadmap for Salesforce products based on input from various stakeholders, Identify and prioritise product features and enhancements that will drive efficiencies, customer satisfaction, revenue growth, and profitability. Collaborate with cross-functional teams to ensure product goals are aligned with business objectives. Define product requirements, user stories, and acceptance criteria for new product features and enhancements. Conduct market research and competitive analysis to identify trends, market opportunities, and potential threats to the Salesforce product line. Work with the development team to ensure that products are built and delivered on time, within budget, and to the expected quality standards. Develop and maintain product documentation, including user guides, release notes, and technical documentation. Analyse product usage data and customer feedback to identify areas for improvement and recommend changes to the product roadmap. Develop go-to-market plans for new product launches and work with sales and marketing teams to ensure successful product adoption. Build strong relationships with key customers and partners to understand their needs and gather feedback on product performance. The Requirements Demonstrable experience as a user focused Head of/Product Owner A deep understanding of Service Cloud A wider understanding of the full range of product suite, including Marketing Cloud and Sales Cloud Ability to collaborate with technical teams and influence stakeholders to develop and agree a product vision and roadmap, that will deliver the strategic outcomes Experience in translating product roadmaps into backlogs that prioritise delivery of the highest value features first Excellent communication and relationship management skills Ability to empathise with and provide constructive challenge to senior stakeholders Coaching and mentoring of admins and management of 3rd Parties If you are looking for an exciting new challenge to join a growing organisation and play a key role in its continued success, please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
26/09/2024
Full time
Salesforce Product Manager Akkodis are currently working in partnership with a leading service provider to recruit an experienced Salesforce Product Manager with knowledge of Service Cloud to coach and mentor a team of Salesforce Administrators. Along with a highly competitive salary there is the flexibility of hybrid working and the opportunity to develop your skills with further training and certifications. The Role As the Salesforce Product Manager you will mentor a team of Salesforce Administrators and work with wider technical teams to continuously improve and develop the Service Cloud platform. The Responsibilities Develop and manage the product roadmap for Salesforce products based on input from various stakeholders, Identify and prioritise product features and enhancements that will drive efficiencies, customer satisfaction, revenue growth, and profitability. Collaborate with cross-functional teams to ensure product goals are aligned with business objectives. Define product requirements, user stories, and acceptance criteria for new product features and enhancements. Conduct market research and competitive analysis to identify trends, market opportunities, and potential threats to the Salesforce product line. Work with the development team to ensure that products are built and delivered on time, within budget, and to the expected quality standards. Develop and maintain product documentation, including user guides, release notes, and technical documentation. Analyse product usage data and customer feedback to identify areas for improvement and recommend changes to the product roadmap. Develop go-to-market plans for new product launches and work with sales and marketing teams to ensure successful product adoption. Build strong relationships with key customers and partners to understand their needs and gather feedback on product performance. The Requirements Demonstrable experience as a user focused Head of/Product Owner A deep understanding of Service Cloud A wider understanding of the full range of product suite, including Marketing Cloud and Sales Cloud Ability to collaborate with technical teams and influence stakeholders to develop and agree a product vision and roadmap, that will deliver the strategic outcomes Experience in translating product roadmaps into backlogs that prioritise delivery of the highest value features first Excellent communication and relationship management skills Ability to empathise with and provide constructive challenge to senior stakeholders Coaching and mentoring of admins and management of 3rd Parties If you are looking for an exciting new challenge to join a growing organisation and play a key role in its continued success, please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Job Title: Senior financial Operations Resource/Integration Specialist: Company: IBM Location: Mountjoy - Dublin Type: Contract Job Description: IBM is seeking a Senior Financial Operations Resource with extensive experience in Oracle Customer Care and Billing, ERP systems, and financial integration projects. The ideal candidate will have a strong background in finance operations, major IT projects, and hands-on technical roles involving data migration, system integration, and testing. This role will require excellent communication and project management skills, as well as experience in leading and delivering technical aspects of projects. Key Responsibilities: Finance Department Support: At least 3+ years of experience supporting finance operations during month-end close processes in a multinational or utility business. ERP System Integration: 6+ years of experience in implementing or integrating significant database-based ERP, Billing, or Financial systems such as Oracle OeBS, SAP, Peoplesoft, or similar systems. SQL/PLSQL Expertise: 6+ years of working knowledge in SQL, PLSQL, SQL Developer, and Toad, with experience working on underlying Oracle or similar databases. IT Project Delivery: 6+ years of experience managing major IT projects, with hands-on experience in data migration, data reporting, and system integration across architecture, design, and development phases. Testing & Quality Assurance: Significant experience supporting all testing activities and cycles for a project, including creating test cases, preparing test data, defining scenarios, tracking issues, and delivering results. System Upgrades: Proven experience working through significant upgrades of financial systems, ensuring stability and continuous improvement. Technical Documentation: Key player in system analysis and design to produce Impact Assessments, Functional and Technical Design Specifications, and other high-quality project documentation. Project Leadership: Lead and deliver technical aspects of projects, ensuring alignment with project goals and stakeholder expectations throughout the project life cycle. Test Plans & Results: Deliver high-quality test plans and test results, contributing to overall project success. Stakeholder Communication: Collaborate with Project Managers, IT Leads, User Managers, and end-users to effectively communicate technical information, project timelines, and resource requirements. Non-Functional Requirements: Identify and address non-functional requirements and challenges related to system design. Personal Workload Management: Skilled in managing a schedule of personal work across competing priorities, ensuring timely delivery. Deployment & Release Activities: Lead deployment and release efforts, ensuring a smooth transition into production environments. Qualifications: Bonus experience - Minimum of 3+ years of experience with Oracle Customer Care and Billing (CC&B). 3+ years of experience working within or supporting a finance department during month-end processes. 6+ years of experience implementing or integrating ERP systems like Oracle OeBS, SAP, Peoplesoft, or comparable platforms. 6+ years of experience with SQL, PLSQL, SQL Developer, and Toad, particularly on Oracle or similar databases. Extensive hands-on experience in IT projects, particularly in data migration, integration, reporting, and testing. Proven experience in project documentation, including design specifications, impact assessments, and test results. Strong communication skills and the ability to work effectively with various stakeholders. Preferred Skills: Strong attention to detail in tracking, analysing, and proving test results. Experience managing and delivering multiple technical aspects of projects simultaneously. Ability to identify and solve challenges related to non-functional requirements and system design. Experience in deployment and release activities within IT projects.
23/09/2024
Project-based
Job Title: Senior financial Operations Resource/Integration Specialist: Company: IBM Location: Mountjoy - Dublin Type: Contract Job Description: IBM is seeking a Senior Financial Operations Resource with extensive experience in Oracle Customer Care and Billing, ERP systems, and financial integration projects. The ideal candidate will have a strong background in finance operations, major IT projects, and hands-on technical roles involving data migration, system integration, and testing. This role will require excellent communication and project management skills, as well as experience in leading and delivering technical aspects of projects. Key Responsibilities: Finance Department Support: At least 3+ years of experience supporting finance operations during month-end close processes in a multinational or utility business. ERP System Integration: 6+ years of experience in implementing or integrating significant database-based ERP, Billing, or Financial systems such as Oracle OeBS, SAP, Peoplesoft, or similar systems. SQL/PLSQL Expertise: 6+ years of working knowledge in SQL, PLSQL, SQL Developer, and Toad, with experience working on underlying Oracle or similar databases. IT Project Delivery: 6+ years of experience managing major IT projects, with hands-on experience in data migration, data reporting, and system integration across architecture, design, and development phases. Testing & Quality Assurance: Significant experience supporting all testing activities and cycles for a project, including creating test cases, preparing test data, defining scenarios, tracking issues, and delivering results. System Upgrades: Proven experience working through significant upgrades of financial systems, ensuring stability and continuous improvement. Technical Documentation: Key player in system analysis and design to produce Impact Assessments, Functional and Technical Design Specifications, and other high-quality project documentation. Project Leadership: Lead and deliver technical aspects of projects, ensuring alignment with project goals and stakeholder expectations throughout the project life cycle. Test Plans & Results: Deliver high-quality test plans and test results, contributing to overall project success. Stakeholder Communication: Collaborate with Project Managers, IT Leads, User Managers, and end-users to effectively communicate technical information, project timelines, and resource requirements. Non-Functional Requirements: Identify and address non-functional requirements and challenges related to system design. Personal Workload Management: Skilled in managing a schedule of personal work across competing priorities, ensuring timely delivery. Deployment & Release Activities: Lead deployment and release efforts, ensuring a smooth transition into production environments. Qualifications: Bonus experience - Minimum of 3+ years of experience with Oracle Customer Care and Billing (CC&B). 3+ years of experience working within or supporting a finance department during month-end processes. 6+ years of experience implementing or integrating ERP systems like Oracle OeBS, SAP, Peoplesoft, or comparable platforms. 6+ years of experience with SQL, PLSQL, SQL Developer, and Toad, particularly on Oracle or similar databases. Extensive hands-on experience in IT projects, particularly in data migration, integration, reporting, and testing. Proven experience in project documentation, including design specifications, impact assessments, and test results. Strong communication skills and the ability to work effectively with various stakeholders. Preferred Skills: Strong attention to detail in tracking, analysing, and proving test results. Experience managing and delivering multiple technical aspects of projects simultaneously. Ability to identify and solve challenges related to non-functional requirements and system design. Experience in deployment and release activities within IT projects.