Job Title: Senior ServiceNow Consultant

Start Date: ASAP

Language: German Speaking (C1)

About the Role:

We are seeking a Senior ServiceNow Technical Consultant to bridge the gap between business needs and technical implementations. This role will focus on delivering IT Service Management solutions across Switzerland.

The Senior Technical Consultant plays a key role in all our projects, guiding customers through successful ServiceNow implementations. Responsibilities include configuration, customization, and coaching to tailor solutions to clients' specific business requirements.

We are looking for a dynamic and motivated individual who is eager to join a well-established, yet rapidly growing, organization.

Key Responsibilities:

• Design and develop the technical architecture of the ServiceNow platform in partnership with business analysts and functional consultants.
• Serve as a trusted Technical Advisor and expert for clients.
• Implement advanced functionalities on the ServiceNow platform using both Front End and Back End tools.
• Develop complex integrations between ServiceNow and external systems (eg, SSO, SAP, other ITSM applications) using technologies such as SOAP, REST, JDBC, LDAP, etc.
• Produce detailed technical documentation.
• Mentor and coach junior and mid-level ServiceNow Technical Consultants.

Required Skills & Experience:

• University degree in IT engineering.
• At least 5 years' experience as an IT developer, with 3 years focused on ServiceNow.
• Minimum 3 years of experience consulting with external customers.
• Strong understanding of relational databases and associated technologies.
• Expertise in event-driven and object-oriented programming.
• Proficiency in web technologies including JavaScript, XML, AngularJS, Jelly, AJAX.
• Experience with PowerShell, Unix Shell Scripting, and Active Directory/LDAP/SSO technologies.
• Familiarity with Legacy systems and integration via SOAP and REST web services.

Preferred Qualifications:

• Knowledge of networking, modern protocols, and email systems (eg, SMTP, POP3).
• ITIL certification or experience is a plus

Personal Attributes:

• Strong commitment to delivering high-quality services.
• Proven experience supporting technical end-users in a service-oriented role.
• Customer-focused with a passion for achieving client satisfaction.
• Ability to manage multiple tasks/projects simultaneously.
• Curious and proactive in learning new technologies.
• Capable of leading projects with minimal supervision.
• Excellent interpersonal communication and problem-solving skills.
• Willingness to travel as needed.
• Fluency in both German and English (C1 level), with additional European languages being an advantage.