SC Cleared CODA and Cognos Support - £450 a day (Inside IR35) - London (Hybrid)

We are looking for an IT application Support Engineer with CODA (Unit4) v12 and Cognos BI (IBM) v10 skills/experience

These responsibilities include (but are not limited to):

Active participation in the Incident, Problem Management and Release Management processes using our ITSM system. Troubleshoot production Incidents and manage Work Orders for a host of finance systems (particularly CODA and Cognos) with focus on escalation and resolution whilst meeting SLAs.

Examples include: resolving Coda Financial, Coda Invoice matching, Coda XL issues with data processing across Management Accounting, Financial Accounting, and payment

Working with Coda table link for data loading issues Create, manage, and maintain reports (via extracts from SQL queries or the Cognos application directly). Liaise with internal business stakeholders, application support teams and various management teams throughout the Bank. Maintain knowledge articles and support documentation. Identify opportunities and implement improvements.