Job Title: Senior ServiceNow Consultant (HR Modules)

Start Date: ASAP

Contract Length: 6 months + Extension

Location: Zurich, Switzerland

Working Model: 2 days onsite

Rate: 125 CHF Per Hour

Language: German Speaking

About the Role:

We are looking for an experienced Senior ServiceNow Consultant with deep expertise in HR Service Delivery (HRSD) modules. You will play a pivotal role in leading the design, configuration, and implementation of ServiceNow HR solutions, ensuring that our clients achieve operational efficiency and an enhanced employee experience. As a key member of our team, you will work closely with clients to understand their HR processes and configure ServiceNow HR solutions that streamline and automate their workflows.

Key Responsibilities:

• Lead the end-to-end implementation of ServiceNow HR Service Delivery (HRSD) modules, including Case and Knowledge Management, Employee Service Center, and Performance Analytics.
• Collaborate with HR teams to gather requirements, assess business needs, and translate them into technical solutions within ServiceNow.
• Customize and configure workflows, forms, reports, and dashboards to optimize HR processes and enhance employee engagement.
• Provide strategic guidance on HR best practices, recommending ServiceNow features and functionalities that improve HR operations.
• Perform system integrations between ServiceNow HR modules and other HR systems, such as payroll and talent management platforms.
• Conduct system testing, user training, and post-implementation support to ensure seamless adoption of the new solutions.
• Serve as a trusted advisor to clients, guiding them on the ServiceNow roadmap, HR service automation strategies, and future HR technology trends.
• Mentor and train junior consultants and client HR teams on ServiceNow HRSD functionalities.
• Ensure compliance with data privacy regulations, such as GDPR, while managing sensitive HR data within the platform.

Required Skills & Experience:

• 5+ years of experience in implementing and configuring ServiceNow HR Service Delivery (HRSD) modules.
• Deep knowledge of HR processes, including employee life cycle management, case management, and HR self-service portals.
• Strong experience in customizing HR workflows, automating HR processes, and integrating ServiceNow with other HR systems.
• Proficiency in ServiceNow platform architecture and HRSD module capabilities.
• Proven ability to gather and document business requirements and design scalable solutions that meet client needs.
• Experience with ServiceNow HR Reporting and Performance Analytics to provide insights into HR operations.
• Excellent communication and stakeholder management skills, with the ability to engage with HR leaders and technical teams.
• ServiceNow Certified Implementation Specialist (HRSD) is highly preferred.

Preferred Qualifications:

• Familiarity with HR compliance requirements and data privacy laws (eg, GDPR).
• Experience in integrating ServiceNow HRSD with external systems such as Workday, SAP SuccessFactors, or Oracle HCM.
• Knowledge of ServiceNow Employee Document Management and Onboarding & Transitions modules.
• Scripting knowledge in JavaScript or PowerShell to automate custom HR workflows.