Service Desk Analyst - Law Firm

We are recruiting for our client, a leading Global Law firm firm, this position truly offers career progression and multiple, highly competitive benefits, across holidays, health and pension. They offer a great amount of training, and personal and professional development.

The role

• Provide 1st and 2nd line support (via phone, email, and in person).
• Log support tickets and manage incidents, escalating to 3rd line support when necessary.
• Responsible for onboarding/off boarding (joiners, leavers and movers) within the business through the use of Active Directory
• Build laptops and smartphone handsets, and host inductions for new employees.
• Proficiency in Windows 10, Microsoft 365, and Active Directory user management, anNS.

Who are we looking

• Excellent communication skills
• Excellent troubleshooting and problem-solving skills.
• Ability to work effectively in a fast-paced professional environment.

My client is looking to recruit URGENTLY, please send your CV in Word format to be considered for this great opportunity.

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