We are currently recruiting for a Service Desk Analyst to assist on a contract basis initially for 3 months based in the Harlow area looking to start ASAP. The successful candidate will be responsible for providing a service to customers as a first point of contact for any IT related issues. This role will involve hybrid working with 3 days on site and 2 days working from home.

Main Responsibilities:

• Monitor Service Desk call queues, ensuring that all tickets are fully updated and are processed appropriately.
• Escalating incidents where customer calls to chase or where progress is slow.
• Ability to communicate effectively with clients and manage technical queries
• First point of contact for Technology, delivering a professional service that promotes high customer satisfaction levels
• Providing first line support by diagnosing and resolving incidents and escalating incidents and service requests to the appropriate support team

If this position looks of interest then please apply for more details.