Technical Business Analyst - software development and integration projects - is required by highly successful and international organisation. Their Business Analysts are responsible for supporting the Product Owners and wider Product teams on ensuring they have identified, documented, and converted customer requirements into clear, well defined, testable work items. The Business Analyst will work with the IT Service Management team to ensure a seamless handover is provided to the IT Service Management team to enable continued support for changes in the products, which will include providing the relevant support documentation, monitoring, and troubleshooting guides. As a part of this you will provide induction/overview training to users as and when required Main Duties and Responsibilities: Develop detailed project plans and maintain plan through life of project Business process analysis culminating in User agreed business requirements definition for systems development Translation of business requirements definition into detailed system functional specification gaining sign-off from business owners Liaise with Software Developers during technical design development Support Software QA team in the development of System Test Specifications and co-ordination of user test activity based on the functional specifications and business scenarios. Where necessary will perform and support others in performing software testing. Provide process and operational support documentation Deliver project activities in line with agreed time scales, ensuring any changes to approved timing are formally agreed with Manager/Project Leader and Business Owners. Communicate software development to Business colleagues Provide assistance to the support team in fault finding and problem resolution with existing IT Systems. Contribute to IT projects as part of a team or as a team leader. Provide advice and guidance to users to exploit current systems capability Knowledge, Skills & Experience: Self starter, able to work on activities with minimal supervision Strong analytical, problem solving and process analysis skills Excellent working knowledge of basic project management methodologies Exceptional oral and written communicator, able to talk to technical and non-technical colleagues and clients Experience of working on agile IT projects Self-driven, confident to lead and to listen to others Excellent training and career development opportunities exist for the right candidate. Basic salary £50-55,000 + excellent benefits Hybrid working. 2 - 3 days per week in the office in Chorley (Lancashire), the rest remote.
19/09/2024
Full time
Technical Business Analyst - software development and integration projects - is required by highly successful and international organisation. Their Business Analysts are responsible for supporting the Product Owners and wider Product teams on ensuring they have identified, documented, and converted customer requirements into clear, well defined, testable work items. The Business Analyst will work with the IT Service Management team to ensure a seamless handover is provided to the IT Service Management team to enable continued support for changes in the products, which will include providing the relevant support documentation, monitoring, and troubleshooting guides. As a part of this you will provide induction/overview training to users as and when required Main Duties and Responsibilities: Develop detailed project plans and maintain plan through life of project Business process analysis culminating in User agreed business requirements definition for systems development Translation of business requirements definition into detailed system functional specification gaining sign-off from business owners Liaise with Software Developers during technical design development Support Software QA team in the development of System Test Specifications and co-ordination of user test activity based on the functional specifications and business scenarios. Where necessary will perform and support others in performing software testing. Provide process and operational support documentation Deliver project activities in line with agreed time scales, ensuring any changes to approved timing are formally agreed with Manager/Project Leader and Business Owners. Communicate software development to Business colleagues Provide assistance to the support team in fault finding and problem resolution with existing IT Systems. Contribute to IT projects as part of a team or as a team leader. Provide advice and guidance to users to exploit current systems capability Knowledge, Skills & Experience: Self starter, able to work on activities with minimal supervision Strong analytical, problem solving and process analysis skills Excellent working knowledge of basic project management methodologies Exceptional oral and written communicator, able to talk to technical and non-technical colleagues and clients Experience of working on agile IT projects Self-driven, confident to lead and to listen to others Excellent training and career development opportunities exist for the right candidate. Basic salary £50-55,000 + excellent benefits Hybrid working. 2 - 3 days per week in the office in Chorley (Lancashire), the rest remote.
SAP SuccessFactors Lead Skills: SAP Solution Architect, SF, EC We are seeking an SAP SF EC Lead responsible for the successful implementation of SAP SuccessFactors solutions, with a focus on the Employee Central (EC) module. This role bridges the gap between our client's HR strategy and technological execution. Key Responsibilities: - Develop and design SAP SuccessFactors, especially the Employee Central module, to meet business goals. - Design integrated HR solutions and architectures that work seamlessly with other systems and modules within and outside the SuccessFactors suite. - Ensure solutions adhere to performance, security, and compliance standards. - Engage with stakeholders to understand their business processes, requirements, and challenges. - Advise clients on HR best practices and customization of the Employee Central module to fit their needs. - Translate business requirements into detailed system requirements and design specifications. - Lead the implementation life cycle from planning and design to configuration, testing, and deployment of the Employee Central module. - Configure the system according to specifications and ensure functionality during testing phases. - Troubleshoot and resolve complex technical issues during implementation. - Oversee the integration of Employee Central with other SAP and non-SAP systems. - Ensure data accuracy and integrity during migration processes. - Develop strategies for decommissioning Legacy systems and archiving data. - Lead cross-functional teams including consultants, analysts, and developers. - Develop project plans and timelines, monitor progress, and adjust resources to deliver projects on time and within budget. - Facilitate communication between team members and stakeholders. - Develop and execute change management strategies to ensure user adoption and minimize resistance. - Create training materials and conduct workshops or training sessions for end-users on the Employee Central module. - Collaborate with SAP and other third-party vendors to ensure alignment with product roadmaps and obtain support as needed. - Establish and maintain relationships with implementation partners and service providers.
19/09/2024
Full time
SAP SuccessFactors Lead Skills: SAP Solution Architect, SF, EC We are seeking an SAP SF EC Lead responsible for the successful implementation of SAP SuccessFactors solutions, with a focus on the Employee Central (EC) module. This role bridges the gap between our client's HR strategy and technological execution. Key Responsibilities: - Develop and design SAP SuccessFactors, especially the Employee Central module, to meet business goals. - Design integrated HR solutions and architectures that work seamlessly with other systems and modules within and outside the SuccessFactors suite. - Ensure solutions adhere to performance, security, and compliance standards. - Engage with stakeholders to understand their business processes, requirements, and challenges. - Advise clients on HR best practices and customization of the Employee Central module to fit their needs. - Translate business requirements into detailed system requirements and design specifications. - Lead the implementation life cycle from planning and design to configuration, testing, and deployment of the Employee Central module. - Configure the system according to specifications and ensure functionality during testing phases. - Troubleshoot and resolve complex technical issues during implementation. - Oversee the integration of Employee Central with other SAP and non-SAP systems. - Ensure data accuracy and integrity during migration processes. - Develop strategies for decommissioning Legacy systems and archiving data. - Lead cross-functional teams including consultants, analysts, and developers. - Develop project plans and timelines, monitor progress, and adjust resources to deliver projects on time and within budget. - Facilitate communication between team members and stakeholders. - Develop and execute change management strategies to ensure user adoption and minimize resistance. - Create training materials and conduct workshops or training sessions for end-users on the Employee Central module. - Collaborate with SAP and other third-party vendors to ensure alignment with product roadmaps and obtain support as needed. - Establish and maintain relationships with implementation partners and service providers.
Role Title: Network Engineer (SC Cleared) Duration: 6 months Location: Barrow-in-Furness (ON SITE 5 DAYS PER WEEK) Rate: £ Market Rates - Umbrella only NOTE: Applicants must hold Active Security Clearance and be SOLE UK Nationals ONLY to be eligible for this role Would you like to join a global leader in consulting, technology services and digital transformation? Our client is at the forefront of innovation to address the entire breadth of opportunities in the evolving world of cloud, digital and platforms. Role purpose/summary As an integral part of a Network Operations Centre, you'll have fantastic opportunities to develop both yourself and our collective capabilities performing a mixture of RUN and Project activities with other likeminded Network Analysts. As part of the team, you'll be empowered to: Troubleshoot and configure enterprise networks. Be responsible for Network incident diagnostics/resolution. Network change implementation Undertake Project Tasks, supporting both internal and external Project Managers Continue to strengthen and bolster your existing capabilities through a mix of professional training, certifications, and experiences. Key Skills/ requirements Proven track record supporting enterprise networks with valid networking technical certifications demonstrating proficiency. In-depth experience supporting Cisco ACI software defined networks (multi-site & multi-pod) Experienced in supporting Firewalls (Palo Alto, Checkpoint, Cisco Firepower, Cisco ASA & AnyConnect Remote Access) Troubleshooting and fault-finding routing issues (BGP, OSPF & EIGRP) Deep understanding of networking protocols (eg, IPSEC, HSRP, BGP, OSPF, EIGRP) All profiles will be reviewed against the required skills and experience. Due to the high number of applications, we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply!
19/09/2024
Project-based
Role Title: Network Engineer (SC Cleared) Duration: 6 months Location: Barrow-in-Furness (ON SITE 5 DAYS PER WEEK) Rate: £ Market Rates - Umbrella only NOTE: Applicants must hold Active Security Clearance and be SOLE UK Nationals ONLY to be eligible for this role Would you like to join a global leader in consulting, technology services and digital transformation? Our client is at the forefront of innovation to address the entire breadth of opportunities in the evolving world of cloud, digital and platforms. Role purpose/summary As an integral part of a Network Operations Centre, you'll have fantastic opportunities to develop both yourself and our collective capabilities performing a mixture of RUN and Project activities with other likeminded Network Analysts. As part of the team, you'll be empowered to: Troubleshoot and configure enterprise networks. Be responsible for Network incident diagnostics/resolution. Network change implementation Undertake Project Tasks, supporting both internal and external Project Managers Continue to strengthen and bolster your existing capabilities through a mix of professional training, certifications, and experiences. Key Skills/ requirements Proven track record supporting enterprise networks with valid networking technical certifications demonstrating proficiency. In-depth experience supporting Cisco ACI software defined networks (multi-site & multi-pod) Experienced in supporting Firewalls (Palo Alto, Checkpoint, Cisco Firepower, Cisco ASA & AnyConnect Remote Access) Troubleshooting and fault-finding routing issues (BGP, OSPF & EIGRP) Deep understanding of networking protocols (eg, IPSEC, HSRP, BGP, OSPF, EIGRP) All profiles will be reviewed against the required skills and experience. Due to the high number of applications, we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply!
Request Technology - Craig Johnson
Chicago, Illinois
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Financial Institution is currently seeking a Senior Java Software Engineer. Candidate will support and work collaboratively with business analysts, team leads and development team. A contributor in developing scalable and resilient hybrid and Cloud-based data solutions supporting critical financial market clearing and risk activities; collaborate with other developers, architects and product owners to support enterprise transformation into a data-driven organization. The Application Developer will be a team player and work well with business, technical and non-technical professionals in a project environment. Responsibilities: Support the application development of Real Time and batch applications for business requirements in agreed architecture framework and Agile environment Thoroughly analyzes requirements, develops, tests, and documents software quality to ensure proper implementation Follows agreed upon SDLC procedures to ensure that all information system products and services meet: both explicit and implicit quality standards, end-user functional requirements, architectural standards, performance requirements, audit requirements, security rules are upheld, and external facing reporting is properly represented Performs application and project risk analysis and recommends quality improvements Assists Production Support by providing advice on system functionality and fixes as required Communicates in a clear and concise manner all time delays or defects in the software immediately to appropriate team members and management Experience with resolving security vulnerabilities Qualifications: The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary functions. [Required] 3+ year of experience in building high speed, Real Time and batch solutions [Required] 3+ years of experience in Java [Preferred] Experience with high speed distributed computing frameworks like FLINK, Apache Spark, Kafka Streams, etc [Preferred] Experience with distributed message brokers like Kafka, RabbitMQ, ActiveMQ, Amazon Kinesis, etc. [Preferred] Experience with cloud technologies and migrations. Experience preferred with AWS foundational services like VPCs, Security groups, EC2, RDS, S3 ACLs, KMS, AWS CLI and IAM etc [Preferred] Experience developing and delivering technical solutions using public cloud service providers like Amazon, Google [Required] Experience writing unit and integration tests with testing frameworks like Junit, Citrus [Required] Experience working with various types of databases like Relational, NoSQL [Required] Experience working with Git [Preferred] Working knowledge of DevOps tools. Eg Terraform, Ansible, Jenkins, Kubernetes, Helm and CI/CD pipeline etc [Preferred] Familiarity with monitoring related tools and frameworks like Splunk, ElasticSearch, Prometheus, AppDynamics [Required] Hands-on experience with Java version 8 onwards, Spring, SpringBoot, REST API Technical Skills: [Required] Java-based software development experience, including deep understanding of Java fundamentals like Data structures, Concurrency and Multithreading [Required] Experience in object-oriented design and software design patterns Education and/or Experience: [Required] BS degree in Computer Science, similar technical field required
19/09/2024
Full time
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Financial Institution is currently seeking a Senior Java Software Engineer. Candidate will support and work collaboratively with business analysts, team leads and development team. A contributor in developing scalable and resilient hybrid and Cloud-based data solutions supporting critical financial market clearing and risk activities; collaborate with other developers, architects and product owners to support enterprise transformation into a data-driven organization. The Application Developer will be a team player and work well with business, technical and non-technical professionals in a project environment. Responsibilities: Support the application development of Real Time and batch applications for business requirements in agreed architecture framework and Agile environment Thoroughly analyzes requirements, develops, tests, and documents software quality to ensure proper implementation Follows agreed upon SDLC procedures to ensure that all information system products and services meet: both explicit and implicit quality standards, end-user functional requirements, architectural standards, performance requirements, audit requirements, security rules are upheld, and external facing reporting is properly represented Performs application and project risk analysis and recommends quality improvements Assists Production Support by providing advice on system functionality and fixes as required Communicates in a clear and concise manner all time delays or defects in the software immediately to appropriate team members and management Experience with resolving security vulnerabilities Qualifications: The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary functions. [Required] 3+ year of experience in building high speed, Real Time and batch solutions [Required] 3+ years of experience in Java [Preferred] Experience with high speed distributed computing frameworks like FLINK, Apache Spark, Kafka Streams, etc [Preferred] Experience with distributed message brokers like Kafka, RabbitMQ, ActiveMQ, Amazon Kinesis, etc. [Preferred] Experience with cloud technologies and migrations. Experience preferred with AWS foundational services like VPCs, Security groups, EC2, RDS, S3 ACLs, KMS, AWS CLI and IAM etc [Preferred] Experience developing and delivering technical solutions using public cloud service providers like Amazon, Google [Required] Experience writing unit and integration tests with testing frameworks like Junit, Citrus [Required] Experience working with various types of databases like Relational, NoSQL [Required] Experience working with Git [Preferred] Working knowledge of DevOps tools. Eg Terraform, Ansible, Jenkins, Kubernetes, Helm and CI/CD pipeline etc [Preferred] Familiarity with monitoring related tools and frameworks like Splunk, ElasticSearch, Prometheus, AppDynamics [Required] Hands-on experience with Java version 8 onwards, Spring, SpringBoot, REST API Technical Skills: [Required] Java-based software development experience, including deep understanding of Java fundamentals like Data structures, Concurrency and Multithreading [Required] Experience in object-oriented design and software design patterns Education and/or Experience: [Required] BS degree in Computer Science, similar technical field required
Michael Page Technology
Stoke-on-trent, Staffordshire
join a fast-paced and dynamic IT Team. Based at the companies Stoke-On-Trent offices Client Details The largest integrated forestry business in the UK operates across five main divisions: tree nurseries, forestry management, sawmilling, timber manufacturing, and energy. With a turnover of approximately £700 million and a production capacity exceeding 1.2 million m³ of sawn timber annually, this company became part of Europe's largest group in the sawmill and solid wood processing industry following its acquisition in early 2022, which brought together a cumulative annual turnover of €2.6 billion and around 5,000 employees. Description Providing 1st line technical support to users by, monitoring and prioritizing, user requests using our IT helpdesk system, ensuring all user tickets are assigned, responded to and closed off within SLA. Diagnosing software and hardware problems, as well as undertaking repairs and upgrades. Monitoring alerts and acting as first response, escalating where required. Monitoring and maintaining backup systems across the business. Assisting in the installation and configuration of new Servers, networking infrastructure and other IT equipment across the business. Computer, Tablet, and mobile phone builds, rebuilds and configuration. Telephony configuration and management. Office 365 Support Providing support when required to the broader IT team including Infrastructure, Software and Security Teams. Profile Already an experienced IT Infrastructure Support Technician, providing support to a large and growing business, you'll have diverse and well-rounded knowledge of desktop, laptop and server support. In addition, you'll have: Excellent understanding of Windows 7, 10 and Windows 11 Operating Systems, covering installation, configuration, and fault-finding activities. Experience of Microsoft Office 365 support. Excellent communication and problem-solving skills In addition, any familiarity with Windows Server, including Active Directory, Linux, VMware and backup systems would be beneficial but not required as on the job training will be provided Job Offer A competitive annual salary of between £25,000 - £30,000 Comprehensive benefits package ( TBC ) Please note this role requires the successful applicant to work fully on site/no hybrid working Please note this role does not support candidates requiring sponsorship
19/09/2024
Full time
join a fast-paced and dynamic IT Team. Based at the companies Stoke-On-Trent offices Client Details The largest integrated forestry business in the UK operates across five main divisions: tree nurseries, forestry management, sawmilling, timber manufacturing, and energy. With a turnover of approximately £700 million and a production capacity exceeding 1.2 million m³ of sawn timber annually, this company became part of Europe's largest group in the sawmill and solid wood processing industry following its acquisition in early 2022, which brought together a cumulative annual turnover of €2.6 billion and around 5,000 employees. Description Providing 1st line technical support to users by, monitoring and prioritizing, user requests using our IT helpdesk system, ensuring all user tickets are assigned, responded to and closed off within SLA. Diagnosing software and hardware problems, as well as undertaking repairs and upgrades. Monitoring alerts and acting as first response, escalating where required. Monitoring and maintaining backup systems across the business. Assisting in the installation and configuration of new Servers, networking infrastructure and other IT equipment across the business. Computer, Tablet, and mobile phone builds, rebuilds and configuration. Telephony configuration and management. Office 365 Support Providing support when required to the broader IT team including Infrastructure, Software and Security Teams. Profile Already an experienced IT Infrastructure Support Technician, providing support to a large and growing business, you'll have diverse and well-rounded knowledge of desktop, laptop and server support. In addition, you'll have: Excellent understanding of Windows 7, 10 and Windows 11 Operating Systems, covering installation, configuration, and fault-finding activities. Experience of Microsoft Office 365 support. Excellent communication and problem-solving skills In addition, any familiarity with Windows Server, including Active Directory, Linux, VMware and backup systems would be beneficial but not required as on the job training will be provided Job Offer A competitive annual salary of between £25,000 - £30,000 Comprehensive benefits package ( TBC ) Please note this role requires the successful applicant to work fully on site/no hybrid working Please note this role does not support candidates requiring sponsorship
Finance Systems Analyst Balborough, Chesterfield Up to £45,000 Your new role My client are doing some exciting things with Technology, such as the creation of bespoke applications using IoT with cloud-native event streaming to turn our production lines across 16 manufacturing sites, into insightful Real Time data to improve manufacturing efficiency. In parallel to the fast passed innovative work, they are also support our live services across the country running around the clock, and are setting our go-forwards technology strategy, including their approach to core systems such as our ERP, HR, logistics, engineering, and supply chain solutions. They are looking for energetic, fun, and skilled IT professionals who want to be part of their next stage in business and technology transformation, because technology plays an important role in how we operate - and we have the ambition and a plan to develop our capabilities even further. They are looking to recruit an Finance Systems Analyst to promote the availability, performance, security, effective provisioning, implementation, operations and maintenance of all of our applications. Responsibilities Developing an excellent understanding of our business processes that are required to support technology in order to solve problems and make improvements. Perform regular system monitoring to verifying the integrity and availability of appropriate software resources and processes for users. Perform regular security and performance monitoring activity, implementing and responding to established alerts, to quickly identify possible intrusions and performance issues. Participate in Incident and Problem resolution, including identification, diagnosis and root cause analysis ensuring rapid resolution and minimal impact on services and data integrity. Actively and openly communicate risks, operational problems and incidents accurately ascertaining business impact and escalating where appropriate. Respond to request for support in a timely fashion to meet overall service levels ensure the quality of customer service. Follow appropriate controls over implementations and changes, maintaining the appropriate level of documentation, to ensure adherence to common process and reference resources are created to describe application changes. Identifying gaps in services and highlighting underlying performance, recommending solutions where known, to contribute to the improvement of services. Championing service transitions from projects. Experience needed Experience in implementing and supporting applications Ability to understand business processes and operate cross-functionally to resolve technical problems for application software in areas such as: Finance, Supply Chain, Warehousing, HR, Technical, Reporting iSeries/A400 technical skills Infor System 21, Navision, Great Plains, Tropos, QlikSense, Kronos, EDI (integrations), PowerApps (desirable) Some basic server technical skills, including SQL Databases (SQL queries to analyse data) T-SQL Strong interpersonal skills ie written and verbal communication skills Strong Analytical and presentation skills Good business acumen Ability to work well in a team environment (ie IT Colleagues and Users, especially end users in the business), and autonomously Good customer service skills Flexible and able to make good judgement, where applicable Able to influence and convince users even at Management level with new ideas and proposals to improve business procedures and IT Systems Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
19/09/2024
Full time
Finance Systems Analyst Balborough, Chesterfield Up to £45,000 Your new role My client are doing some exciting things with Technology, such as the creation of bespoke applications using IoT with cloud-native event streaming to turn our production lines across 16 manufacturing sites, into insightful Real Time data to improve manufacturing efficiency. In parallel to the fast passed innovative work, they are also support our live services across the country running around the clock, and are setting our go-forwards technology strategy, including their approach to core systems such as our ERP, HR, logistics, engineering, and supply chain solutions. They are looking for energetic, fun, and skilled IT professionals who want to be part of their next stage in business and technology transformation, because technology plays an important role in how we operate - and we have the ambition and a plan to develop our capabilities even further. They are looking to recruit an Finance Systems Analyst to promote the availability, performance, security, effective provisioning, implementation, operations and maintenance of all of our applications. Responsibilities Developing an excellent understanding of our business processes that are required to support technology in order to solve problems and make improvements. Perform regular system monitoring to verifying the integrity and availability of appropriate software resources and processes for users. Perform regular security and performance monitoring activity, implementing and responding to established alerts, to quickly identify possible intrusions and performance issues. Participate in Incident and Problem resolution, including identification, diagnosis and root cause analysis ensuring rapid resolution and minimal impact on services and data integrity. Actively and openly communicate risks, operational problems and incidents accurately ascertaining business impact and escalating where appropriate. Respond to request for support in a timely fashion to meet overall service levels ensure the quality of customer service. Follow appropriate controls over implementations and changes, maintaining the appropriate level of documentation, to ensure adherence to common process and reference resources are created to describe application changes. Identifying gaps in services and highlighting underlying performance, recommending solutions where known, to contribute to the improvement of services. Championing service transitions from projects. Experience needed Experience in implementing and supporting applications Ability to understand business processes and operate cross-functionally to resolve technical problems for application software in areas such as: Finance, Supply Chain, Warehousing, HR, Technical, Reporting iSeries/A400 technical skills Infor System 21, Navision, Great Plains, Tropos, QlikSense, Kronos, EDI (integrations), PowerApps (desirable) Some basic server technical skills, including SQL Databases (SQL queries to analyse data) T-SQL Strong interpersonal skills ie written and verbal communication skills Strong Analytical and presentation skills Good business acumen Ability to work well in a team environment (ie IT Colleagues and Users, especially end users in the business), and autonomously Good customer service skills Flexible and able to make good judgement, where applicable Able to influence and convince users even at Management level with new ideas and proposals to improve business procedures and IT Systems Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Software Application Trainer. SOLE AGENT 12 Month Fixed Term Contract Our client, a large charity, require a talented Software Application Trainer, to join the team. You will ideally have Microsoft Dynamics 365 Training experience, if not, be able to get up to speed quickly. This is a hybrid role with 3 days a week in the office and 2 remote . You will be responsible for delivering high-quality training services, working closely with business stakeholders and IT functions to understand business processes, and training in Microsoft CRM solutions to meet their needs. Technical Skills: Deep knowledge of Training approaches and best practice Knowledge of or ability to get up to speed quickly with the following: An understanding of, or ability to get up to speed quickly with, Dynamics 365 Customer Engagement (CE) and Finance & Operations (F&O), Sales, Customer Insights and ideally Not-For-Profit accelerators. Not essential, but an understanding of other Microsoft products such as NAV. Proficiency in Power Platform, including Power Apps, Power Automate, and Power BI. Good understanding of Microsoft Azure services and their integration with Dynamics 365. Proficiency in SQL, .NET and other programming language Key Responsibilities: Support the training stream for Microsoft Dynamics 365 solutions. Work with suppliers, business analysts and stakeholders to understand requirements, business processes, and recommend training approaches. Conduct workshops and training sessions for stakeholders and team members. Provide advice on best practices for using Microsoft technologies. Ensure full security and disaster compliance is adhered to and implemented in any solution. Education & Preferred Skills: Minimum of 5 years of experience in training. Soft Skills: Excellent communication and interpersonal skills. Ability to manage multiple projects and prioritize tasks effectively. Ability to work effectively in a team-oriented, collaborative environment. Strong organisational, presentation and time management skills. Experience in Agile project management methodologies. This represents an excellent opportunity to join a great organisation, if your profile matches the above, please send your CV for full details.
19/09/2024
Software Application Trainer. SOLE AGENT 12 Month Fixed Term Contract Our client, a large charity, require a talented Software Application Trainer, to join the team. You will ideally have Microsoft Dynamics 365 Training experience, if not, be able to get up to speed quickly. This is a hybrid role with 3 days a week in the office and 2 remote . You will be responsible for delivering high-quality training services, working closely with business stakeholders and IT functions to understand business processes, and training in Microsoft CRM solutions to meet their needs. Technical Skills: Deep knowledge of Training approaches and best practice Knowledge of or ability to get up to speed quickly with the following: An understanding of, or ability to get up to speed quickly with, Dynamics 365 Customer Engagement (CE) and Finance & Operations (F&O), Sales, Customer Insights and ideally Not-For-Profit accelerators. Not essential, but an understanding of other Microsoft products such as NAV. Proficiency in Power Platform, including Power Apps, Power Automate, and Power BI. Good understanding of Microsoft Azure services and their integration with Dynamics 365. Proficiency in SQL, .NET and other programming language Key Responsibilities: Support the training stream for Microsoft Dynamics 365 solutions. Work with suppliers, business analysts and stakeholders to understand requirements, business processes, and recommend training approaches. Conduct workshops and training sessions for stakeholders and team members. Provide advice on best practices for using Microsoft technologies. Ensure full security and disaster compliance is adhered to and implemented in any solution. Education & Preferred Skills: Minimum of 5 years of experience in training. Soft Skills: Excellent communication and interpersonal skills. Ability to manage multiple projects and prioritize tasks effectively. Ability to work effectively in a team-oriented, collaborative environment. Strong organisational, presentation and time management skills. Experience in Agile project management methodologies. This represents an excellent opportunity to join a great organisation, if your profile matches the above, please send your CV for full details.
PEGA Systems Analyst-Developers Are you looking for an opportunity to support key work underpinning investment projects throughout the EU? Come join our team supporting the work of the European Institutions in Luxembourg. Using the PEGA Platform, you will design and build key workflows, reports, data extracts and functional elements of the software used to manage and run EU projects and cases. Technical Skills: 5+ years' experience as a PEGA Developer 2+ years' experience designing reports and dashboards for the PEGA Systems platform Excellent report writing and analytical skills; Proven working experience designing and delivering training sessions; Fluent in English, knowledge of French is a bonus. We are looking for an autonomous, emphatic person, used to resolving issues and thinking logically, with the ability to work within small development teams. Applicants should be able to start ASAP. This position can be offered as either a CDI or a long-term freelance contract. We kindly ask interested candidates to send us their CV quoting reference BBH1704. Key words: Business Analysis, Developer, Analyst-Developer, PEGA Systems, Agile, Test Planning, Functional analysis, CCSA, CSA.
19/09/2024
Full time
PEGA Systems Analyst-Developers Are you looking for an opportunity to support key work underpinning investment projects throughout the EU? Come join our team supporting the work of the European Institutions in Luxembourg. Using the PEGA Platform, you will design and build key workflows, reports, data extracts and functional elements of the software used to manage and run EU projects and cases. Technical Skills: 5+ years' experience as a PEGA Developer 2+ years' experience designing reports and dashboards for the PEGA Systems platform Excellent report writing and analytical skills; Proven working experience designing and delivering training sessions; Fluent in English, knowledge of French is a bonus. We are looking for an autonomous, emphatic person, used to resolving issues and thinking logically, with the ability to work within small development teams. Applicants should be able to start ASAP. This position can be offered as either a CDI or a long-term freelance contract. We kindly ask interested candidates to send us their CV quoting reference BBH1704. Key words: Business Analysis, Developer, Analyst-Developer, PEGA Systems, Agile, Test Planning, Functional analysis, CCSA, CSA.
RPG Software Developer - opportunity to cross train into .NET RPG Software Developer - opportunity to cross train into .NET - based remotely with occasional visits to Chorley (Lancashire). RPG Software Developer is required by fast growing, industry leading and international organisation. Job Description: As an RPG Software Developer you will join a highly experienced team of dedicated professionals producing complex world class software to a global customer base from the main Software Development hub based in Chorley. The candidate will have the skills and experience to deliver large scale software solutions with challenging complexity. They have a growing client list and are of a size that allows Software developers the opportunity to specialise in their chosen technology, to cross train in a variety of technologies or, in time, to move into business analysis, project management or other roles. They value commercial experience, transferrable skills and a willingness to tackle whatever technical challenges present themselves in the future. Main Duties & Responsibilities: Software coding and unit testing in line with technical design and functional specification. Undertake technical design for functional specifications from Business Analysts. Development of Test Specifications and co-ordination of test activity with the test team. Provide operational and technical support documentation Deliver software development in line with agreed time scales, ensuring any changes to approved timing are formally agreed with Manager/Project Leader. Communicate software development to Business colleagues when taking lead role (eg Work Requests). Liaise with business users and end customers. Undertake the enhancement and maintenance of IT Systems such that they meet the required standards of performance, reliability and resilience. Provide assistance to the support team in fault finding and problem resolution with existing IT Systems. To provide detailed technical assistance and direction in the evaluation of new IT Systems. Contribute to IT projects as part of a team or as a team leader. Able to work on more than one project/development simultaneously. Knowledge, Skills, Qualifications and Experience: Commercial experience of RPG ILE. IBM iSeries Proven background in software development in their particular specialisation. Experience of working in a structured development environment. Self-starter, able to work on activities with minimal supervision and meet deadlines. Effective communicator. BPCS/ERP Systems Knowledge. Excellent training and career development opportunities exist for the right candidate. Basic salary £50-55,000 + excellent benefits Based remotely with occasional visits to Chorley in Lancashire.
19/09/2024
Full time
RPG Software Developer - opportunity to cross train into .NET RPG Software Developer - opportunity to cross train into .NET - based remotely with occasional visits to Chorley (Lancashire). RPG Software Developer is required by fast growing, industry leading and international organisation. Job Description: As an RPG Software Developer you will join a highly experienced team of dedicated professionals producing complex world class software to a global customer base from the main Software Development hub based in Chorley. The candidate will have the skills and experience to deliver large scale software solutions with challenging complexity. They have a growing client list and are of a size that allows Software developers the opportunity to specialise in their chosen technology, to cross train in a variety of technologies or, in time, to move into business analysis, project management or other roles. They value commercial experience, transferrable skills and a willingness to tackle whatever technical challenges present themselves in the future. Main Duties & Responsibilities: Software coding and unit testing in line with technical design and functional specification. Undertake technical design for functional specifications from Business Analysts. Development of Test Specifications and co-ordination of test activity with the test team. Provide operational and technical support documentation Deliver software development in line with agreed time scales, ensuring any changes to approved timing are formally agreed with Manager/Project Leader. Communicate software development to Business colleagues when taking lead role (eg Work Requests). Liaise with business users and end customers. Undertake the enhancement and maintenance of IT Systems such that they meet the required standards of performance, reliability and resilience. Provide assistance to the support team in fault finding and problem resolution with existing IT Systems. To provide detailed technical assistance and direction in the evaluation of new IT Systems. Contribute to IT projects as part of a team or as a team leader. Able to work on more than one project/development simultaneously. Knowledge, Skills, Qualifications and Experience: Commercial experience of RPG ILE. IBM iSeries Proven background in software development in their particular specialisation. Experience of working in a structured development environment. Self-starter, able to work on activities with minimal supervision and meet deadlines. Effective communicator. BPCS/ERP Systems Knowledge. Excellent training and career development opportunities exist for the right candidate. Basic salary £50-55,000 + excellent benefits Based remotely with occasional visits to Chorley in Lancashire.
Job Title: Service Desk Analyst Salary: £25,000 Location: Swindon (Hybrid) 2/3 days per week on-site About the role This role presents an exciting opportunity for an enthusiastic individual with a keen eye for detail and a passion for delivering exceptional service. The primary responsibilities involve managing user access for internal staff and external firms, including the creation, modification, and removal of system accounts and software licenses. The successful candidate will work closely with internal teams and advisers to resolve access-related queries and ensure smooth user onboarding and offboarding processes. Additionally, the role includes responsibilities around software asset management, ensuring licenses are assigned, managed, and removed efficiently. Key Responsibilities: Following established procedures to manage access for new starters, leavers, and role changes Overseeing the leavers' process, ensuring timely return of IT equipment Conducting onboarding calls for new starters, assisting them with system access and resolving queries Managing access-related tickets, ensuring they are updated, tracked, and escalated when necessary Handling the allocation and removal of system licenses, maintaining an accurate record of activities Supporting the IT service desk by managing overflow calls during peak times Diagnosing and resolving access-related issues, ensuring accurate logging and appropriate escalation Conducting access audits and re-verifications for critical systems Contacting users who no longer require software licenses to recover them for reallocation Maintaining up-to-date access documentation for audit and compliance purpose Required Qualifications & Experience: Experience handling customer calls and managing challenging situations ITIL V3 or V4 certification is advantageous Knowledge of Active Directory and user administration within Microsoft 365 and Dynamics 365 Familiarity with data protection regulations and industry standards such as FCA guidelines Strong understanding of access management processes, including starters, leavers, and role-based access control Technical Expertise: Microsoft Dynamics user administration Active Directory management M365 licensing and administration Key Skills & Competencies: Excellent organisational and communication skills Professional attitude with the ability to lead by example Ability to multi-task and adapt to a fast-paced, agile work environment Strong analytical and problem-solving abilities with keen attention to detail Ownership of tasks and a proactive approach to issue resolution Strong written and verbal customer service skills What's on Offer: Bonus scheme: 7.5% on target Pension scheme: employer matches up to 5% contributions and adds an additional 5% Critical illness cover, income protection, and death in service 25 days of holiday plus bank holidays, with the option to purchase up to 10 additional days A flexible benefits package including private medical and dental insurance, among others This role offers the chance to join a dynamic and growing business that values individual contributions and is committed to professional development. The organisation fosters an inclusive and supportive work culture where employees can thrive both personally and professionally.
18/09/2024
Full time
Job Title: Service Desk Analyst Salary: £25,000 Location: Swindon (Hybrid) 2/3 days per week on-site About the role This role presents an exciting opportunity for an enthusiastic individual with a keen eye for detail and a passion for delivering exceptional service. The primary responsibilities involve managing user access for internal staff and external firms, including the creation, modification, and removal of system accounts and software licenses. The successful candidate will work closely with internal teams and advisers to resolve access-related queries and ensure smooth user onboarding and offboarding processes. Additionally, the role includes responsibilities around software asset management, ensuring licenses are assigned, managed, and removed efficiently. Key Responsibilities: Following established procedures to manage access for new starters, leavers, and role changes Overseeing the leavers' process, ensuring timely return of IT equipment Conducting onboarding calls for new starters, assisting them with system access and resolving queries Managing access-related tickets, ensuring they are updated, tracked, and escalated when necessary Handling the allocation and removal of system licenses, maintaining an accurate record of activities Supporting the IT service desk by managing overflow calls during peak times Diagnosing and resolving access-related issues, ensuring accurate logging and appropriate escalation Conducting access audits and re-verifications for critical systems Contacting users who no longer require software licenses to recover them for reallocation Maintaining up-to-date access documentation for audit and compliance purpose Required Qualifications & Experience: Experience handling customer calls and managing challenging situations ITIL V3 or V4 certification is advantageous Knowledge of Active Directory and user administration within Microsoft 365 and Dynamics 365 Familiarity with data protection regulations and industry standards such as FCA guidelines Strong understanding of access management processes, including starters, leavers, and role-based access control Technical Expertise: Microsoft Dynamics user administration Active Directory management M365 licensing and administration Key Skills & Competencies: Excellent organisational and communication skills Professional attitude with the ability to lead by example Ability to multi-task and adapt to a fast-paced, agile work environment Strong analytical and problem-solving abilities with keen attention to detail Ownership of tasks and a proactive approach to issue resolution Strong written and verbal customer service skills What's on Offer: Bonus scheme: 7.5% on target Pension scheme: employer matches up to 5% contributions and adds an additional 5% Critical illness cover, income protection, and death in service 25 days of holiday plus bank holidays, with the option to purchase up to 10 additional days A flexible benefits package including private medical and dental insurance, among others This role offers the chance to join a dynamic and growing business that values individual contributions and is committed to professional development. The organisation fosters an inclusive and supportive work culture where employees can thrive both personally and professionally.
Hays are supporting a growing organisation based in Bristol City Centre to recruit a new, permanent IT Service Desk Analyst. The role is paying between £26,000 - £32,000 depending on experience and will offer hybrid working post probation. In the role you'll provide a variety of 1st and 2nd line technical support across software, applications and hardware. You'll need to have experience working in a similar role and the below technical skills are ideally required: M365 Suite Azure Active Directory Windows 10 & 11 InTune & Autopilot Basic Networking Powershell Scripting The role offers a really varied day to day, lots of opportunity to learn and upskill and you'll work within a team with a great culture and brilliant working environment. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
18/09/2024
Full time
Hays are supporting a growing organisation based in Bristol City Centre to recruit a new, permanent IT Service Desk Analyst. The role is paying between £26,000 - £32,000 depending on experience and will offer hybrid working post probation. In the role you'll provide a variety of 1st and 2nd line technical support across software, applications and hardware. You'll need to have experience working in a similar role and the below technical skills are ideally required: M365 Suite Azure Active Directory Windows 10 & 11 InTune & Autopilot Basic Networking Powershell Scripting The role offers a really varied day to day, lots of opportunity to learn and upskill and you'll work within a team with a great culture and brilliant working environment. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Advent Geneva Support Analyst - Contract Opportunity - Dublin - 6 months - Financial Services A large global financial services client of ours are seeking an Advent Geneva Application Analyst to join them on an initial 6 month contract, on a relaxed hybrid basis out of Dublin, with likely extension. The rate is 300 - 350 euros a day and are looking for someone to start ASAP with interviews next week. Roles and Responsibility: Play a key role as part of global support team covering IT Core applications domain. Act as a first point of contact for Level 1 & Level 2 Incident & Problem Management support by working with vendors &/or Internal support teams to resolve technical and user issues during product migration and BAU (Business As Usual) operations. Document processes, procedures and policies as required for appropriate governance of platforms. Day-to-day monitoring of our internal processes to ensure pro-active resolution of any issues that arise. Document business user procedures and support user training. Participate in co-ordination and implementation of new platform releases with business users. Support Project Managers in ongoing initiatives related to the Business Core Operations Solutions. Internal co-ordination between distinct internal IT functions and groups to ensure high quality service delivery and total ownership of issues to complete resolution. Support the business in Business Continuity and Disaster Recovery initiatives. Desired Experience: * SS&C Advent Geneva. * Familiarity with Broadridge Security Master, Price Master, and Analytics Master. * Linux operating systems. * Strong programming skills in Python, C#, and Visual Basic. * Experience with SQL Server and ability to write complex queries If of interest, please apply or send across your CV to (see below) Please note, no sponsorship is available for this role.
18/09/2024
Project-based
Advent Geneva Support Analyst - Contract Opportunity - Dublin - 6 months - Financial Services A large global financial services client of ours are seeking an Advent Geneva Application Analyst to join them on an initial 6 month contract, on a relaxed hybrid basis out of Dublin, with likely extension. The rate is 300 - 350 euros a day and are looking for someone to start ASAP with interviews next week. Roles and Responsibility: Play a key role as part of global support team covering IT Core applications domain. Act as a first point of contact for Level 1 & Level 2 Incident & Problem Management support by working with vendors &/or Internal support teams to resolve technical and user issues during product migration and BAU (Business As Usual) operations. Document processes, procedures and policies as required for appropriate governance of platforms. Day-to-day monitoring of our internal processes to ensure pro-active resolution of any issues that arise. Document business user procedures and support user training. Participate in co-ordination and implementation of new platform releases with business users. Support Project Managers in ongoing initiatives related to the Business Core Operations Solutions. Internal co-ordination between distinct internal IT functions and groups to ensure high quality service delivery and total ownership of issues to complete resolution. Support the business in Business Continuity and Disaster Recovery initiatives. Desired Experience: * SS&C Advent Geneva. * Familiarity with Broadridge Security Master, Price Master, and Analytics Master. * Linux operating systems. * Strong programming skills in Python, C#, and Visual Basic. * Experience with SQL Server and ability to write complex queries If of interest, please apply or send across your CV to (see below) Please note, no sponsorship is available for this role.
Applications Manager, Law Firm, Chesterfield & Sheffield Summary: We are seeking a business-focused Applications Manager to join the IT team of two Support Analysts and an Infrastructure Manager in this expanding law firm. In this new, key role, you will oversee the development and management of the firm's legal software applications and data systems, ensuring they align with business goals. The role is based in Chesterfield with regular visits to the Sheffield office. Why Join? The firm has doubled in size in two years to 80 staff. It's a new role and an opportunity to transform the way applications are managed and used. Opportunities for professional growth for someone with IT Training, Applications Analysis or Business Analysis skills, who has experience defining user workflows and of owning an application. Family atmosphere but with ambition to transform all business service functions. Accordingly, the role reports to the board. A great opportunity to really make a difference. Key Responsibilities: Reduce impact of differing working practices in the business through targeted IT training. Lead the technical management of Practice Management, Document Management, Case Management, and CRM systems. Oversee software life cycle management. Collaborate with stakeholders to implement and optimize new systems. Work with users to define and implement new application workflows. Offer technical support to the IT team and other departments. Stay updated with industry trends and recommend new technologies. Communicate effectively with all levels of staff. Develop and champion data management policies. Ensure data integrity of systems. Develop management reporting for the business. Lead projects related to application development and data management. Manage project plans, timelines, and ensure compliance with regulations. Engage with vendors for support, development and project work. Please apply with CV Applications Manager, Law Firm, Chesterfield & Sheffield
18/09/2024
Full time
Applications Manager, Law Firm, Chesterfield & Sheffield Summary: We are seeking a business-focused Applications Manager to join the IT team of two Support Analysts and an Infrastructure Manager in this expanding law firm. In this new, key role, you will oversee the development and management of the firm's legal software applications and data systems, ensuring they align with business goals. The role is based in Chesterfield with regular visits to the Sheffield office. Why Join? The firm has doubled in size in two years to 80 staff. It's a new role and an opportunity to transform the way applications are managed and used. Opportunities for professional growth for someone with IT Training, Applications Analysis or Business Analysis skills, who has experience defining user workflows and of owning an application. Family atmosphere but with ambition to transform all business service functions. Accordingly, the role reports to the board. A great opportunity to really make a difference. Key Responsibilities: Reduce impact of differing working practices in the business through targeted IT training. Lead the technical management of Practice Management, Document Management, Case Management, and CRM systems. Oversee software life cycle management. Collaborate with stakeholders to implement and optimize new systems. Work with users to define and implement new application workflows. Offer technical support to the IT team and other departments. Stay updated with industry trends and recommend new technologies. Communicate effectively with all levels of staff. Develop and champion data management policies. Ensure data integrity of systems. Develop management reporting for the business. Lead projects related to application development and data management. Manage project plans, timelines, and ensure compliance with regulations. Engage with vendors for support, development and project work. Please apply with CV Applications Manager, Law Firm, Chesterfield & Sheffield
Head of Product - Salesforce Our client are the world's largest technology provider in its field. They are a global community of 3,000 professionals with presence in 96 countries. They are seeking a Head of Product - Salesforce as part of a major transformation to customer journey for sales and service for both local and global customers. Fundamental to this transformation will be the development and roll-out of Salesforce Sales and Service Cloud to support this process. The Head of Product - Salesforce will work hand in hand with the business owners and the Programme Manager, whose role it will be to manage the roll-out of the Salesforce solution and business change globally. The Role Works with the product owners and Programme Manager to define and prioritise the product roadmap for the development of Salesforce. Leads and motivates an agile delivery team made up of third party and inhouse resources to configure and develop the Salesforce platform in line with the roadmap. Managing and co-ordinating with other teams - including ERP and integration - to deliver the complete solution. Manages the release plan and release management process to ensure seamless deployment of new features on a regular agile release cycle. Responsibilities for Head of Product - Salesforce Acts as Business Analyst and functional Salesforce architect, managing requirements from the business, and designing solutions in the Salesforce platform. Manages the incoming demand from the business, running the prioritisation process to feed these into an agile delivery team with monthly releases. Manages the agile team to deliver efficiently, via configuration of the Salesforce product, avoiding customer development where possible, and using the inbuilt salesforce tools. Oversees testing and UAT with the business owners and manages the release process. Manages any ongoing BAU changes to the product. Works with the Solutions Architect to define and oversee development of any Salesforce integrations to other systems. Create and maintain comprehensive documentation of the Salesforce solution, including designs, test plans, and user guides. Ensure all Salesforce solutions comply with industry regulations, data privacy, and security standards. Stay current with Salesforce releases, new features, and best practices. Skills & Expertise You will have the vision and product knowledge of where Salesforce can truly add value. You will support our business development, and grow the organisations understanding of Salesforce, and support in building a well-versed global workforce. You will have a true technical understanding of Salesforce and be the technical and development owner of the application. Strong stakeholder management expertise in programmer environments with multiple stakeholders Strategic thinker with background in transformation, who can really help the business see the art of the possible in terms of the customer journey, painting a compelling picture of the vision and strategy that motivates others to action. Strong written and verbal communication skills Builds partnerships and works collaboratively with others to meet shared objectives. Experience and qualifications Minimum of 5 years' experience in managing IT enabled customer service and sales programs, at least some of which in a global environment, using Salesforce in a similar asset based B2B business eg shipping, automotive, rail, aviation, etc. Degree educated - Business, Sales, or Marketing related degree a bonus. In-depth knowledge of the Salesforce platform, including Sales Cloud, Service Cloud and Marketing Cloud. Experience of field service management and CPQ also an advantage Strong experience of process re-engineering and customer journey mapping: use and experience of Lean principles and methodologies an advantage Demonstrable ability to lead cross-functional teams and manage stakeholders at all levels. Experience in delivering Salesforce project using Agile delivery methodologies. Knowledge of SAFe an advantage Familiarity with customer experience management (CEM) and customer relationship management (CRM) best practices.
18/09/2024
Full time
Head of Product - Salesforce Our client are the world's largest technology provider in its field. They are a global community of 3,000 professionals with presence in 96 countries. They are seeking a Head of Product - Salesforce as part of a major transformation to customer journey for sales and service for both local and global customers. Fundamental to this transformation will be the development and roll-out of Salesforce Sales and Service Cloud to support this process. The Head of Product - Salesforce will work hand in hand with the business owners and the Programme Manager, whose role it will be to manage the roll-out of the Salesforce solution and business change globally. The Role Works with the product owners and Programme Manager to define and prioritise the product roadmap for the development of Salesforce. Leads and motivates an agile delivery team made up of third party and inhouse resources to configure and develop the Salesforce platform in line with the roadmap. Managing and co-ordinating with other teams - including ERP and integration - to deliver the complete solution. Manages the release plan and release management process to ensure seamless deployment of new features on a regular agile release cycle. Responsibilities for Head of Product - Salesforce Acts as Business Analyst and functional Salesforce architect, managing requirements from the business, and designing solutions in the Salesforce platform. Manages the incoming demand from the business, running the prioritisation process to feed these into an agile delivery team with monthly releases. Manages the agile team to deliver efficiently, via configuration of the Salesforce product, avoiding customer development where possible, and using the inbuilt salesforce tools. Oversees testing and UAT with the business owners and manages the release process. Manages any ongoing BAU changes to the product. Works with the Solutions Architect to define and oversee development of any Salesforce integrations to other systems. Create and maintain comprehensive documentation of the Salesforce solution, including designs, test plans, and user guides. Ensure all Salesforce solutions comply with industry regulations, data privacy, and security standards. Stay current with Salesforce releases, new features, and best practices. Skills & Expertise You will have the vision and product knowledge of where Salesforce can truly add value. You will support our business development, and grow the organisations understanding of Salesforce, and support in building a well-versed global workforce. You will have a true technical understanding of Salesforce and be the technical and development owner of the application. Strong stakeholder management expertise in programmer environments with multiple stakeholders Strategic thinker with background in transformation, who can really help the business see the art of the possible in terms of the customer journey, painting a compelling picture of the vision and strategy that motivates others to action. Strong written and verbal communication skills Builds partnerships and works collaboratively with others to meet shared objectives. Experience and qualifications Minimum of 5 years' experience in managing IT enabled customer service and sales programs, at least some of which in a global environment, using Salesforce in a similar asset based B2B business eg shipping, automotive, rail, aviation, etc. Degree educated - Business, Sales, or Marketing related degree a bonus. In-depth knowledge of the Salesforce platform, including Sales Cloud, Service Cloud and Marketing Cloud. Experience of field service management and CPQ also an advantage Strong experience of process re-engineering and customer journey mapping: use and experience of Lean principles and methodologies an advantage Demonstrable ability to lead cross-functional teams and manage stakeholders at all levels. Experience in delivering Salesforce project using Agile delivery methodologies. Knowledge of SAFe an advantage Familiarity with customer experience management (CEM) and customer relationship management (CRM) best practices.
IT Support Analyst - Fluent Spanish MUST Speak Fluent Spanish Please DO NOT Apply for this role if you don't. About The Role: You'll be working in a dynamic IT & Infrastructure team within a Financial Environment helping with the delivery, management and support of all IT-related systems and applications. As an IT Support Analyst, you'll become an integral team member, providing hands-on and remote support for desktop services and telecoms systems. Minimum Required Skills: Fluent Spanish Speaker 1 year + IT Support experience Core knowledge of Windows Desktop/Server, Active Directory Some Linux Systems Administration on any variant - Red Hat, CentOS, Rocky Scripting in any language - Bash/Shell, Python or similar Whilst more junior applicants will be considered ideally candidates will have 3+ years' experience with a higher level of technical proficiency/additional skills. Highly Desirable Skills: Strong Database experience - SQL Server/Oracle - Able to write queries, stored procedures, triggers etc. Strong Linux Systems Administration - Red Hat, Ubuntu, CentOS, Rocky. Previous banking/Financial Application/Market Data Support experience Experience with FIX Protocol including Client Onboarding and day to day troubleshooting Some networking including DNS/DHCP, TCP/UDP, Telnet, IP, Ports etc. Knowledge or interest in the Financial markets including Equities, Futures, FX and Derivatives including basic Trading concepts. Some Cloud experience - AWS/Azure Previous use of GIT version control or similar The client has a broad salary range and will consider candidates with 1 to 5+ years' experience with remuneration in line with their level of experience/skills. There is also an excellent benefits package and annual bonus/share options.
18/09/2024
Full time
IT Support Analyst - Fluent Spanish MUST Speak Fluent Spanish Please DO NOT Apply for this role if you don't. About The Role: You'll be working in a dynamic IT & Infrastructure team within a Financial Environment helping with the delivery, management and support of all IT-related systems and applications. As an IT Support Analyst, you'll become an integral team member, providing hands-on and remote support for desktop services and telecoms systems. Minimum Required Skills: Fluent Spanish Speaker 1 year + IT Support experience Core knowledge of Windows Desktop/Server, Active Directory Some Linux Systems Administration on any variant - Red Hat, CentOS, Rocky Scripting in any language - Bash/Shell, Python or similar Whilst more junior applicants will be considered ideally candidates will have 3+ years' experience with a higher level of technical proficiency/additional skills. Highly Desirable Skills: Strong Database experience - SQL Server/Oracle - Able to write queries, stored procedures, triggers etc. Strong Linux Systems Administration - Red Hat, Ubuntu, CentOS, Rocky. Previous banking/Financial Application/Market Data Support experience Experience with FIX Protocol including Client Onboarding and day to day troubleshooting Some networking including DNS/DHCP, TCP/UDP, Telnet, IP, Ports etc. Knowledge or interest in the Financial markets including Equities, Futures, FX and Derivatives including basic Trading concepts. Some Cloud experience - AWS/Azure Previous use of GIT version control or similar The client has a broad salary range and will consider candidates with 1 to 5+ years' experience with remuneration in line with their level of experience/skills. There is also an excellent benefits package and annual bonus/share options.
Our client a global enterprise that is disrupting the telecoms market has an opening for a Technical Helpdesk Analyst/Helpdesk Technician for a 6-month project. Responsibilities: Take incoming calls from alarm engineers, alarm companies and alarm receiving centres. Manage incoming emails Manage tickets on Salesforce from an incident management perspective, taking through from initial logging to resolution. Chase resolving teams for resolutions in a timely manner. Line tests on PSTNS, Broadband faults. Assist with install of new devices Work with alarm company engineers to diagnose and troubleshoot faults Arrange for replacement devices to be sent out. Managing tickets for CCTV surveillance, same as above. Required Skills: Network and telephony experience (Open Reach/Exchanges/PSTN/ADSL/Ping tests/Dial tone checks - anything telephony networks would be a massive advantage) Experience of working in a service desk environment, managing calls/emails/ticket logging Good customer service skills. Candidates must be willing to undergo BPSS Clearance
18/09/2024
Project-based
Our client a global enterprise that is disrupting the telecoms market has an opening for a Technical Helpdesk Analyst/Helpdesk Technician for a 6-month project. Responsibilities: Take incoming calls from alarm engineers, alarm companies and alarm receiving centres. Manage incoming emails Manage tickets on Salesforce from an incident management perspective, taking through from initial logging to resolution. Chase resolving teams for resolutions in a timely manner. Line tests on PSTNS, Broadband faults. Assist with install of new devices Work with alarm company engineers to diagnose and troubleshoot faults Arrange for replacement devices to be sent out. Managing tickets for CCTV surveillance, same as above. Required Skills: Network and telephony experience (Open Reach/Exchanges/PSTN/ADSL/Ping tests/Dial tone checks - anything telephony networks would be a massive advantage) Experience of working in a service desk environment, managing calls/emails/ticket logging Good customer service skills. Candidates must be willing to undergo BPSS Clearance
Computer System Validation Expert vacancy requiring profound English knowledge for a globally operating Neuchâtel based company in the Pharma sector . Your tasks: Managing system activities with a focus on Analytical Instrument Qualification and Computerized System Validation Supporting the Data Integrity deployment in the department following cGMP, company policies and EHS requirements Authoring specification documents, including URS-FS-SDCS, plans, protocols, and reports Overseeing validation and qualification activities executed by analysts, providing training and support Executing and documenting Equipment and Software validation Conducting and participating in risk assessments, root cause analysis and investigations Your experience/knowledge: 5+ years of relevant validation experience in the biotechnology or pharmaceutical industry Solid skills in Data Integrity requirements and validation of life cycle requirements for cGMPs laboratory systems Profound project management knowledge to support project delivery and operational readiness Master's degree in Engineering, Computer Science, or related technical fields Language skills: French and English - fluent in written and spoken Your soft skills: Excellent comprehension skills with attention to detail A proven ability to lead cross functional teams and deliver on tight timelines Analytical and solution-orientated thinking Location: Neuchâtel, Switzerland Work setting: On-site Sector: Pharma Start: ASAP Duration: 12 months Workload: 100% Ref .Nr.: BH 22110 Take the next step and send us your resume along with a daytime phone number where we can reach you. Due to Swiss work permit restrictions, we can only consider applications from Swiss nationals, EU citizens as well as current work-permit holders for Switzerland. Ukrainian refugees are warmly welcomed, we will support you all the way. We welcome applications from individuals of all genders, age groups, sexual orientations, personal expressions, ethnic backgrounds, and religious beliefs. Therefore, there is no requirement to provide gender information or a photo in your application. As per client requirements, we need information about your marital status, nationality, date of birth, and a valid Swiss work permit. For applicants with disabilities, we are happy to explore potential solutions with our end client.
18/09/2024
Project-based
Computer System Validation Expert vacancy requiring profound English knowledge for a globally operating Neuchâtel based company in the Pharma sector . Your tasks: Managing system activities with a focus on Analytical Instrument Qualification and Computerized System Validation Supporting the Data Integrity deployment in the department following cGMP, company policies and EHS requirements Authoring specification documents, including URS-FS-SDCS, plans, protocols, and reports Overseeing validation and qualification activities executed by analysts, providing training and support Executing and documenting Equipment and Software validation Conducting and participating in risk assessments, root cause analysis and investigations Your experience/knowledge: 5+ years of relevant validation experience in the biotechnology or pharmaceutical industry Solid skills in Data Integrity requirements and validation of life cycle requirements for cGMPs laboratory systems Profound project management knowledge to support project delivery and operational readiness Master's degree in Engineering, Computer Science, or related technical fields Language skills: French and English - fluent in written and spoken Your soft skills: Excellent comprehension skills with attention to detail A proven ability to lead cross functional teams and deliver on tight timelines Analytical and solution-orientated thinking Location: Neuchâtel, Switzerland Work setting: On-site Sector: Pharma Start: ASAP Duration: 12 months Workload: 100% Ref .Nr.: BH 22110 Take the next step and send us your resume along with a daytime phone number where we can reach you. Due to Swiss work permit restrictions, we can only consider applications from Swiss nationals, EU citizens as well as current work-permit holders for Switzerland. Ukrainian refugees are warmly welcomed, we will support you all the way. We welcome applications from individuals of all genders, age groups, sexual orientations, personal expressions, ethnic backgrounds, and religious beliefs. Therefore, there is no requirement to provide gender information or a photo in your application. As per client requirements, we need information about your marital status, nationality, date of birth, and a valid Swiss work permit. For applicants with disabilities, we are happy to explore potential solutions with our end client.
Your new company Reputable public sector organisation based in Glasgow, with offices across the country. With a fantastic reputation within the wider job market as an employer of choice, this business receives fantastic feedback from employees past and present. The work they do helps end users and the wider economy and this is an excellent time to join their team. Your new role As a Service Desk analyst you will manage a caseload of incoming tickets from end users and prioritise workload to escalate to the relevant team or achieve a first time fix where possible.This role will see you work within a team of support colleagues and together you will manage requests, deal with queries and provide 1st line technical support, acting as a key point of contact within the wider IT function. What you'll need to succeed The ideal candidate will have experience of the following: ActiveDirectory Previous experience in a busy Helpdesk Environment Previous experience supporting MS Suite technologies such as Azure Experience of ticket management system such as Hubspot etc Experience of JIRA, Confluence and other related technologies would be advantageous. What you'll get in return Day Rate £125 - £150 (inside IR35) Hybrid working in a central office in Glasgow (2-3 days per week on site) 3 month initial contract with possibility for extension Public sector experience What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
18/09/2024
Project-based
Your new company Reputable public sector organisation based in Glasgow, with offices across the country. With a fantastic reputation within the wider job market as an employer of choice, this business receives fantastic feedback from employees past and present. The work they do helps end users and the wider economy and this is an excellent time to join their team. Your new role As a Service Desk analyst you will manage a caseload of incoming tickets from end users and prioritise workload to escalate to the relevant team or achieve a first time fix where possible.This role will see you work within a team of support colleagues and together you will manage requests, deal with queries and provide 1st line technical support, acting as a key point of contact within the wider IT function. What you'll need to succeed The ideal candidate will have experience of the following: ActiveDirectory Previous experience in a busy Helpdesk Environment Previous experience supporting MS Suite technologies such as Azure Experience of ticket management system such as Hubspot etc Experience of JIRA, Confluence and other related technologies would be advantageous. What you'll get in return Day Rate £125 - £150 (inside IR35) Hybrid working in a central office in Glasgow (2-3 days per week on site) 3 month initial contract with possibility for extension Public sector experience What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Job Spec: Experienced ServiceNow resource. Minimum 6 Years -12 Years in collaborating with teams to understand their requirements and pain points, translating them into functional specifications. Design, configure, and customize ServiceNow modules to optimize legal service processes such as Sales And Order Management/Network Inventory Management Implement best practices for legal service management using ServiceNow, ensuring alignment with the organization's goals. Conduct workshops and training sessions for end-users to ensure successful adoption of the implemented solutions. Perform system testing, troubleshooting, and issue resolution during the implementation phase. Collaborate with technical teams to define integrations with other systems and applications, ensuring seamless data flow. Stay updated with ServiceNow platform advancements and legal industry trends, incorporating them into the solution design. Provide ongoing support to end-users, addressing their queries and issues related to the ServiceNow platform. Document processes, configurations, and solutions to create comprehensive user guides and training materials. Proven 6+ years' experience as a functional consultant or business analyst in legal services management. In-depth understanding of processes and workflows within organizations. Strong expertise in configuring and customizing the ServiceNow platform for legal service management . Excellent communication and interpersonal skills. Relevant ServiceNow certifications (eg, ServiceNow Certified Implementation Specialist) are a plus.
18/09/2024
Project-based
Job Spec: Experienced ServiceNow resource. Minimum 6 Years -12 Years in collaborating with teams to understand their requirements and pain points, translating them into functional specifications. Design, configure, and customize ServiceNow modules to optimize legal service processes such as Sales And Order Management/Network Inventory Management Implement best practices for legal service management using ServiceNow, ensuring alignment with the organization's goals. Conduct workshops and training sessions for end-users to ensure successful adoption of the implemented solutions. Perform system testing, troubleshooting, and issue resolution during the implementation phase. Collaborate with technical teams to define integrations with other systems and applications, ensuring seamless data flow. Stay updated with ServiceNow platform advancements and legal industry trends, incorporating them into the solution design. Provide ongoing support to end-users, addressing their queries and issues related to the ServiceNow platform. Document processes, configurations, and solutions to create comprehensive user guides and training materials. Proven 6+ years' experience as a functional consultant or business analyst in legal services management. In-depth understanding of processes and workflows within organizations. Strong expertise in configuring and customizing the ServiceNow platform for legal service management . Excellent communication and interpersonal skills. Relevant ServiceNow certifications (eg, ServiceNow Certified Implementation Specialist) are a plus.
Supplier Partner Manager (Procurement analyst, Telecoms) Brussels, Belgium (Ericsson, Nokia, 4G,5G, wireless, site build, Mobile, Radio) Brussels based Telecoms company are seeking a Supplier Manager, Negotiator to define and analyse business activities and requirements. External supplier management Relationship management (Partner, Internal): including UBCs, RFQs Partner performance (KPIs on quality, volume, budget, LDs).:Customer satisfaction Responsible to manage external partners on an operational level based on negotiated contract Supplier Mobile Wireless technical complex cost Data analysis Annual budget reviews Define and manage KPI's (Key performance indicators) Negotiation of financial penalties. Reporting Partner/supplier relationship management/collaboration, Reviews Supplier conflict resolution. Process management Write and (re-)negotiate of technical contracts Partner - purchasing negotiation. Costing, solution proposals Need to be based in Belgium for this position, UK citizens require a work Visa. English, French language skills required. Full spec upon application.
18/09/2024
Project-based
Supplier Partner Manager (Procurement analyst, Telecoms) Brussels, Belgium (Ericsson, Nokia, 4G,5G, wireless, site build, Mobile, Radio) Brussels based Telecoms company are seeking a Supplier Manager, Negotiator to define and analyse business activities and requirements. External supplier management Relationship management (Partner, Internal): including UBCs, RFQs Partner performance (KPIs on quality, volume, budget, LDs).:Customer satisfaction Responsible to manage external partners on an operational level based on negotiated contract Supplier Mobile Wireless technical complex cost Data analysis Annual budget reviews Define and manage KPI's (Key performance indicators) Negotiation of financial penalties. Reporting Partner/supplier relationship management/collaboration, Reviews Supplier conflict resolution. Process management Write and (re-)negotiate of technical contracts Partner - purchasing negotiation. Costing, solution proposals Need to be based in Belgium for this position, UK citizens require a work Visa. English, French language skills required. Full spec upon application.