Head of Product - Salesforce
Our client are the world's largest technology provider in its field. They are a global community of 3,000 professionals with presence in 96 countries.

They are seeking a Head of Product - Salesforce as part of a major transformation to customer journey for sales and service for both local and global customers. Fundamental to this transformation will be the development and roll-out of Salesforce Sales and Service Cloud to support this process.

The Head of Product - Salesforce will work hand in hand with the business owners and the Programme Manager, whose role it will be to manage the roll-out of the Salesforce solution and business change globally.

The Role
Works with the product owners and Programme Manager to define and prioritise the product roadmap for the development of Salesforce.
Leads and motivates an agile delivery team made up of third party and inhouse resources to configure and develop the Salesforce platform in line with the roadmap.
Managing and co-ordinating with other teams - including ERP and integration - to deliver the complete solution.
Manages the release plan and release management process to ensure seamless deployment of new features on a regular agile release cycle.

Responsibilities for Head of Product - Salesforce
Acts as Business Analyst and functional Salesforce architect, managing requirements from the business, and designing solutions in the Salesforce platform.
Manages the incoming demand from the business, running the prioritisation process to feed these into an agile delivery team with monthly releases.
Manages the agile team to deliver efficiently, via configuration of the Salesforce product, avoiding customer development where possible, and using the inbuilt salesforce tools.
Oversees testing and UAT with the business owners and manages the release process.
Manages any ongoing BAU changes to the product.
Works with the Solutions Architect to define and oversee development of any Salesforce integrations to other systems.
Create and maintain comprehensive documentation of the Salesforce solution, including designs, test plans, and user guides.
Ensure all Salesforce solutions comply with industry regulations, data privacy, and security standards.
Stay current with Salesforce releases, new features, and best practices.

Skills & Expertise
You will have the vision and product knowledge of where Salesforce can truly add value.
You will support our business development, and grow the organisations understanding of Salesforce, and support in building a well-versed global workforce.
You will have a true technical understanding of Salesforce and be the technical and development owner of the application.
Strong stakeholder management expertise in programmer environments with multiple stakeholders
Strategic thinker with background in transformation, who can really help the business see the art of the possible in terms of the customer journey, painting a compelling picture of the vision and strategy that motivates others to action.
Strong written and verbal communication skills
Builds partnerships and works collaboratively with others to meet shared objectives.

Experience and qualifications
Minimum of 5 years' experience in managing IT enabled customer service and sales programs, at least some of which in a global environment, using Salesforce in a similar asset based B2B business eg shipping, automotive, rail, aviation, etc.
Degree educated - Business, Sales, or Marketing related degree a bonus.
In-depth knowledge of the Salesforce platform, including Sales Cloud, Service Cloud and Marketing Cloud.
Experience of field service management and CPQ also an advantage
Strong experience of process re-engineering and customer journey mapping: use and experience of Lean principles and methodologies an advantage
Demonstrable ability to lead cross-functional teams and manage stakeholders at all levels.
Experience in delivering Salesforce project using Agile delivery methodologies. Knowledge of SAFe an advantage
Familiarity with customer experience management (CEM) and customer relationship management (CRM) best practices.