Dialler Manager (Sales and Retention Data Analyst)

£38K- £42K + Pension + Benefits + Bonus scheme

Stockport (2 days on site)

A Dialler Manager is required for our client who are based in Stockport. This role is pivotal in leading, managing, and optimising dialler operations to drive sales and retention. You will be at the forefront of designing and implementing dialler strategies informed by customer behaviours and market trends. We are looking for someone with a strong analytical background, data management experience, and SQL expertise.

Responsibilities:

• Monitor Dialler performance, adjusting strategies in Real Time to enhance outcomes or respond to events.
• Analyse data to shape future outbound strategies and improve dialler performance.
• Collaborate with Operational Teams to increase performance.
• Drive sales, retention, and conversion levels productively through the Dialler system and associated tools.
• Manage outbound campaigns and their conversion to inbound retention.
• Build and manage daily dialler initiatives for Sales/Retention.

Required Skills & Qualifications:

• Strong mathematical, analytical, communication, and organisational skills.
• Proficiency in MS Office Suite.
• Minimum of 2 years' experience in data management/analysis.
• Expertise in Outbound Dialler systems.
• Advanced SQL knowledge.
• A commitment to integrity, due skill, care, and diligence.
• Ability to comply with all relevant rules, regulations, and legislation.