Provides support for software, hardware and networking support for desktops, laptops.
Performs installs, moves, adds and changes as required
Installs and maintain PCs and associated software and adapters.
Provides follow-up on problems or escalation.
Maintains a high degree of professionalism in actions, demeanour and dress.
Ensures customer satisfaction throughout the service delivery transaction.
Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system (ServiceNow)
Experience in ServiceNow (Ticketing system).
Basic Qualifications:
Minimum 3 - 5 years of Onsite/Campus support experience, where at least 1+ year of experience comes from a single client.
VIP Support Engineer experience is addon.
Troubleshooting software and hardware problems for devices (laptops, desktops, mobile devices)
Knowledge of installation of standard software tools.
Excellent analytical, problem solving and client communication skills (part of job includes communication with client's board members and VIPs, ensuring they receive top-notch assistance for their IT needs)
Intra in cont
