*Position is bonus eligible*

Prestigious Global Firm is currently seeking a Conference Center Technology Support Analyst. Candidate will report to the DC Conference Technology Manager. The candidate must have excellent customer service skills and must be able to provide white glove service to all users of the conference center. The candidate must establish and maintain effective, courteous relationships with customers and team members.

Strong analytical reasoning and AV troubleshooting skills are a plus. Individual must also possess excellent judgment regarding local Conference Technology matters. Must be able to assess situations quickly and proactively to ensure customer/client satisfaction.

Responsibilities:

Support the day-to-day Conference Center Technology operational needs.
Assist the DC conference technology supervisor with organizing and documenting all aspect of conference technology.
Help upkeep documentation on all maintenance activities including any equipment changes and incident reports.
Set up audio conferences (microphones, sound systems, speakerphones, conference calls)
Set up and maintain visiting attorney offices.
Set up presentation equipment (LCD projectors, screens, videos)
Laptops (webcasts, network connections)
Become proficient on the operation of Kirkland's Crestron program.
Ensure daily that all onsite Conference Center Technology systems are fully functional.
Perform system maintenance as scheduled and work with vendors as required.
Exhibit helpful, customer service-oriented attitude with team members and end-users.
Remain calm yet communicate (and act) with sense of urgency when end-user has an urgent matter requiring resolution.
General knowledge and troubleshooting of the firm's standard hardware such as laptop and related programs.
General knowledge and troubleshooting of the firm's standard applications such as Outlook 365 and Microsoft Office Suite applications.
Strong Knowledge of Microsoft PowerPoint
Strong Knowledge of ZOOM, Microsoft Teams, Webex and other unified commination platforms

Test with external sites prior to meeting (ideally in the same video conference room as meeting)
Coordinate with meeting host to confirm full understanding of what they are trying to achieve during their meeting.
Daily systems room checks to ensure all of technical features are running at optimum prior to room usage.
Provide immediate response to client requests for assistance.
Maintain confidentiality in all client and firm matters.

Qualifications:

5 years of AV experience in a conference center environment.
Must be working towards or have an AVIXA CTS certification and maintained during employment.
Exceptional customer service abilities.
Superior oral and written communication and problem-solving/strategizing skills.
Ability to lift at least 30 pounds and able to move freely within the workplace.
Willingness to learn and adapt to new systems and procedures/stay current with AV technology.
Flexibility in daily work hours to meet the conference client's needs including weekends
Basic proficiency in core application suite.
Basic PC troubleshooting skills.
Able to set up and operate AV systems.
Able to troubleshoot AV systems and diagnose routine issues.
Able to perform routine maintenance on AV equipment.
Able to maintain documentation on equipment maintenance.
Stays current on the state of the AV industry.
Capable of developing event workflow plans.
Ability to read A/V drawings for tier one troubleshooting.
Effective production support activities, including advanced business and technical writing.