Technical Solutions Engineer - circa £110,000 plus package - London/Hybrid (onsite 3 days per week)

I am currently on the hunt for a Technical Solutions Engineer for a client of mine based in West London to join their growing team!

This is a great opportunity to be part of one of the fastest-growing infrastructure companies! my client currently building enterprise software infrastructure to capture massive datasets and make them available for Real Time data analysis and AI training and inference - designed from the ground up to make AI simple to deploy and manage.

This is an opportunity to play a key role at a pivotal time in my client's company's growth and computing history.

As the Technical Solutions Engineer you will be regarded as a Data product expert. Be responsible for handling daily operations, managing escalations, and working directly with my client's end customer based in West London. The main responsibilities include working on support, answering questions, and managing escalations. Your work will span many applications and use cases, including machine learning high-performance computing, artificial intelligence applications, and others. You will consult on pre-sales and technical sales activities and will work on escalated technical support issues to resolution, interfacing with the customer and the development team.

Responsibilities:

• Accountable for daily technical operations and managing escalations.
• Accountable for populating dashboards and reporting back to the account team and customer support metrics and stats.
• Build rapport and establish a good relationship with the customer.
• Work support issues to full resolution and closure (requires working directly with customers and internal engineering teams).
• Perform customer installations, upgrades, expansions and field maintenance procedures.
• Lead and coordinate regular monthly and quarterly customer review meetings.
• Make the product better by submitting feature requests and bugs.
• Identify opportunities for customers to fully adopt and use my client's platform's features.

Skills/experience:

• Overall 5+ years of experience in customer-facing, pre-sale/post-sale positions working with complex storage solutions.
• Extensive knowledge and experience in the enterprise IT infrastructure, networking and storage space are required, along with a broad understanding of the enterprise software world.
• Knowledge and working experience in common Linux system administration tasks and Linux OS in general.
• Good understanding of networking, and working experience with network configurations on Linux and network troubleshooting
• Scripting and programming - bash Scripting is required, and familiarity with one or more programming languages
• In-depth knowledge and hands-on experience with S3 and high-performance computing.

Technical Solutions Engineer - circa £110,000 plus package - London/Hybrid (onsite 3 days per week)