*We are unable to sponsor as this is a permanent Full time role* *Hybrid, 3 days onsite, 2 days remote* A prestigious company is looking for a Senior Desktop Engineer. This engineer will help the team transition to Intune, along with configuring Laptops both Maca & Windows. (they do not set up laptops). This role will be level 3 support and will do configuration/troubleshooting of MacOS and Windows 10 or 11for 500-1,000 users. Qualifications/Responsibilities: Provide service to the Firm regarding all Desktop matters. This team configures laptops (they do not set up laptops, rather configure). They deploy all updates to the firm, package software, computer management, responsible for all policy and settings for managing devices and more. BA is preferred, but not required.Collaborative and concerned with the user experience, above just the technology. MacOS experience, experience providing support with configuring in JAMF. Someone that has experience using Intune on a daily basis would be of great value. Experienced writing PowerShell scripts - plus 7 years of experience across an enterprise sized company (500-1,000's of computers/users) 7 years of MacOS/Windows (a mix is acceptable) Windows 10 or 11 Experience with using WMI, registry, log files, events, and in-place upgrades Using the tool is not enough, they must be able to configure with the tools, and be in the weeds, ex. know how to set up InTune, or roll out JAMF. A candidate with experience transitioning a company to InTune is great, especially with experience in AutoPilot, MacOS initiative, we have never managed MAC in the past, so we are putting them on the network and creating a MacOS house, ground floor OS standing up Mac Management Windows 11 is coming next year, which is a project that is kicking off and we are transitioning to Autopilot instead of imaging. We are Transitioning from group policies to Intune, and want to grow the possibilities.
18/09/2024
Full time
*We are unable to sponsor as this is a permanent Full time role* *Hybrid, 3 days onsite, 2 days remote* A prestigious company is looking for a Senior Desktop Engineer. This engineer will help the team transition to Intune, along with configuring Laptops both Maca & Windows. (they do not set up laptops). This role will be level 3 support and will do configuration/troubleshooting of MacOS and Windows 10 or 11for 500-1,000 users. Qualifications/Responsibilities: Provide service to the Firm regarding all Desktop matters. This team configures laptops (they do not set up laptops, rather configure). They deploy all updates to the firm, package software, computer management, responsible for all policy and settings for managing devices and more. BA is preferred, but not required.Collaborative and concerned with the user experience, above just the technology. MacOS experience, experience providing support with configuring in JAMF. Someone that has experience using Intune on a daily basis would be of great value. Experienced writing PowerShell scripts - plus 7 years of experience across an enterprise sized company (500-1,000's of computers/users) 7 years of MacOS/Windows (a mix is acceptable) Windows 10 or 11 Experience with using WMI, registry, log files, events, and in-place upgrades Using the tool is not enough, they must be able to configure with the tools, and be in the weeds, ex. know how to set up InTune, or roll out JAMF. A candidate with experience transitioning a company to InTune is great, especially with experience in AutoPilot, MacOS initiative, we have never managed MAC in the past, so we are putting them on the network and creating a MacOS house, ground floor OS standing up Mac Management Windows 11 is coming next year, which is a project that is kicking off and we are transitioning to Autopilot instead of imaging. We are Transitioning from group policies to Intune, and want to grow the possibilities.
3rd Line Support Engineer - Milton Keynes 5 Days per week onsite - £35,000 - £40,000 3rd Line Support Engineer required for a leading client based in Milton Keynes. My client is currently seeking a 3rd Line Support Engineer to come on board to provide support for Microsoft environments across a diverse clientele spanning various industries such as legal, real estate, logistics, manufacturing, and more. Responsibilities include managing installations, upkeep, and resolving issues pertaining to Windows 10/11 operating systems on both laptops and desktops. Key skills: * Strong 3rd Line support experience * Conduct administration tasks for server operating systems * Collaborate with RDS, Citrix, and Hyper-V technologies. * Supply assistance for smartphones (Android & iOS), tablets (Android & iOS), printers, scanners, copiers, and other hardware devices . * Oversee Office 365 administration, including user account management, Azure AD, Exchange, etc . * Manage various Microsoft products such as Office, Teams, SharePoint, OneDrive, and MFA. * Administer backup technologies and antivirus/security software. * Execute cable patching and utilise remote access tools. * Leverage ITSM tools for streamlined service delivery. * Demonstrate proficient technical abilities, demonstrating competence in managing the aforementioned tasks. * Possess outstanding customer service and communication aptitudes. * Display a fervent dedication to their profession and a commitment to delivering superior client-centric service. Interested? Please submit your updated CV to Lewis Rushton at Crimson for immediate consideration. Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn £250 worth of vouchers! Crimson is acting as an employment agency regarding this vacancy
18/09/2024
Full time
3rd Line Support Engineer - Milton Keynes 5 Days per week onsite - £35,000 - £40,000 3rd Line Support Engineer required for a leading client based in Milton Keynes. My client is currently seeking a 3rd Line Support Engineer to come on board to provide support for Microsoft environments across a diverse clientele spanning various industries such as legal, real estate, logistics, manufacturing, and more. Responsibilities include managing installations, upkeep, and resolving issues pertaining to Windows 10/11 operating systems on both laptops and desktops. Key skills: * Strong 3rd Line support experience * Conduct administration tasks for server operating systems * Collaborate with RDS, Citrix, and Hyper-V technologies. * Supply assistance for smartphones (Android & iOS), tablets (Android & iOS), printers, scanners, copiers, and other hardware devices . * Oversee Office 365 administration, including user account management, Azure AD, Exchange, etc . * Manage various Microsoft products such as Office, Teams, SharePoint, OneDrive, and MFA. * Administer backup technologies and antivirus/security software. * Execute cable patching and utilise remote access tools. * Leverage ITSM tools for streamlined service delivery. * Demonstrate proficient technical abilities, demonstrating competence in managing the aforementioned tasks. * Possess outstanding customer service and communication aptitudes. * Display a fervent dedication to their profession and a commitment to delivering superior client-centric service. Interested? Please submit your updated CV to Lewis Rushton at Crimson for immediate consideration. Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn £250 worth of vouchers! Crimson is acting as an employment agency regarding this vacancy
1st Line Support Remote - travel to clients sites when required Our client is looking for a motivated Support Engineer to join their team and kickstart their IT career. Training will be provided around the technical elements but they key focus is some one who loves IT and has a desire to start and grow their career. Key Responsibilities Provide end user support via remote technologies and telephone support Flexibility to attend customer sites to provide on-site support as required Technical support for all endpoints - desktops; laptops and mobile devices. Accurate assessment of the impact and urgency of a fault/request and respond accordingly, ensuring timely escalation to 2nd and 3rd line as and when necessary Effective and efficient ticket management, to provide detailed technical troubleshooting notes and ensure frequent and timely updates are visible. Work to ensure all tickets are owned and progressed through their life cycle to a prompt resolution and agreed customer closure, Work with the Fordway Security team and end users in the containment and remediation of security events. Identifying potential security incidents or major incidents Create and maintain support documentation and knowledgebase articles Cultivate and foster partnerships and positive working relationships with customers and colleagues, through the delivery of an excellent customer service, demonstrating expertise and displaying high levels of professionalism at all times Work with internal and external resources to facilitate the prompt resolution of issues Ensure SLAs and OLA's are proactively managed and attained Qualifications and experience Full driving license (and own vehicle) is essential. Willingness to travel A good level of understanding of Microsoft Cloud services and what they are and what services they provide. Comptia or any Microsoft Qualifications will be an advantage 1st Line Support Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
18/09/2024
Full time
1st Line Support Remote - travel to clients sites when required Our client is looking for a motivated Support Engineer to join their team and kickstart their IT career. Training will be provided around the technical elements but they key focus is some one who loves IT and has a desire to start and grow their career. Key Responsibilities Provide end user support via remote technologies and telephone support Flexibility to attend customer sites to provide on-site support as required Technical support for all endpoints - desktops; laptops and mobile devices. Accurate assessment of the impact and urgency of a fault/request and respond accordingly, ensuring timely escalation to 2nd and 3rd line as and when necessary Effective and efficient ticket management, to provide detailed technical troubleshooting notes and ensure frequent and timely updates are visible. Work to ensure all tickets are owned and progressed through their life cycle to a prompt resolution and agreed customer closure, Work with the Fordway Security team and end users in the containment and remediation of security events. Identifying potential security incidents or major incidents Create and maintain support documentation and knowledgebase articles Cultivate and foster partnerships and positive working relationships with customers and colleagues, through the delivery of an excellent customer service, demonstrating expertise and displaying high levels of professionalism at all times Work with internal and external resources to facilitate the prompt resolution of issues Ensure SLAs and OLA's are proactively managed and attained Qualifications and experience Full driving license (and own vehicle) is essential. Willingness to travel A good level of understanding of Microsoft Cloud services and what they are and what services they provide. Comptia or any Microsoft Qualifications will be an advantage 1st Line Support Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
Application Support Engineer: Our client is an industry leading organisation with a global client base seeking an Application Support Engineer. The focus is on products and services within the environmental and sustainability sector. We are seeking a skilled and motivated Application Support Engineer to join our dynamic engineering team to provide second and third line technical support to clients. This software is run as SaaS offerings hosted on cloud environments. This is a customer focused role requiring a strong technical background, customer-facing communication skills, and a proactive approach to problem-solving, ensuring customer satisfaction by resolving complex technical issues and working closely with the development team to investigating and resolving technical issues to enhance product reliability and performance. Principal Accountabilities for the Application Support Engineer Provide 2nd/3rd line technical support for the SaaS solution troubleshooting software issues. Investigate and resolve technical issues through analysis of product logs, configuration files providing timely resolution and guidance. Ability to prioritise requests and tickets and follow through to completion Develop and maintain in-depth knowledge of the company's cloud service products Create clear, easy to follow knowledgebase articles for internal use and customers Provide appropriate feedback to business regarding service and issues Deliver customer service to customers, driving customer satisfaction and delivering to SLAs Education/Experience Degree in Engineering or equivalent Customer-facing skill set managing internal & external stakeholders Experience of using SaaS solutions in cloud environments eg, AWS/Azure or equivalent Software development skills eg C/C++, Java, Python Help desk ticketing systems ie, Jira Technical capability with analytical and problem solving skills Desirable skills and experience: Experience of IT infrastructure monitoring tools eg, Nagios, AWS CloudWatch Knowledge/experience using Linux or equivalent command line interfaces REST API configuration Database experience eg, SQL Networking and server infrastructure knowledge Technical background in telemetry or equivalent ie, Telco, IT Networks
18/09/2024
Full time
Application Support Engineer: Our client is an industry leading organisation with a global client base seeking an Application Support Engineer. The focus is on products and services within the environmental and sustainability sector. We are seeking a skilled and motivated Application Support Engineer to join our dynamic engineering team to provide second and third line technical support to clients. This software is run as SaaS offerings hosted on cloud environments. This is a customer focused role requiring a strong technical background, customer-facing communication skills, and a proactive approach to problem-solving, ensuring customer satisfaction by resolving complex technical issues and working closely with the development team to investigating and resolving technical issues to enhance product reliability and performance. Principal Accountabilities for the Application Support Engineer Provide 2nd/3rd line technical support for the SaaS solution troubleshooting software issues. Investigate and resolve technical issues through analysis of product logs, configuration files providing timely resolution and guidance. Ability to prioritise requests and tickets and follow through to completion Develop and maintain in-depth knowledge of the company's cloud service products Create clear, easy to follow knowledgebase articles for internal use and customers Provide appropriate feedback to business regarding service and issues Deliver customer service to customers, driving customer satisfaction and delivering to SLAs Education/Experience Degree in Engineering or equivalent Customer-facing skill set managing internal & external stakeholders Experience of using SaaS solutions in cloud environments eg, AWS/Azure or equivalent Software development skills eg C/C++, Java, Python Help desk ticketing systems ie, Jira Technical capability with analytical and problem solving skills Desirable skills and experience: Experience of IT infrastructure monitoring tools eg, Nagios, AWS CloudWatch Knowledge/experience using Linux or equivalent command line interfaces REST API configuration Database experience eg, SQL Networking and server infrastructure knowledge Technical background in telemetry or equivalent ie, Telco, IT Networks
Regional IT Support Engineer | Up to £35k + 5k Car- Scotland Would you like the opportunity to work for a leading company within their industry, one that will offer you a career progression opportunity to progress your IT Support career from 2 line to 3rd line? Also providing a very down to earth working environment where you can freely discuss issues and ideas. Don't worry if you're coming from a different IT background, the key thing is your 2nd/3rd line skills, your eagerness to learn, your problem solving skills and your ability to work as part of a team and take ownership. Your passion for providing a great IT service will go a long way here. To succeed in this role you must be able to drive and enjoy travelling to different sites and have previous experience in a field based role. Our Regional IT Service Specialist provides onsite IT support duties to our customers at various sites. This is a technical customer-facing, field-based role to ensure the integrity of our centres-based IT services. You will work very closely with our customers and key stakeholders, across our centres. You will be constantly seeking ways to provide great IT service to our customers, both internal and external. This is the perfect role for a technician who has a year or two of experience within a support based role with field based work. You will have the following experience to excel in this role: Microsoft Windows server administration. Windows Desktop imaging, support, and administration. Experience in managing IT service, support, and project delivery initiatives. Experience in VIP/Senior management support, education, and training. Sound understanding of Active Directory and Group Policy configuration. Hands on network experience of LAN/WAN, wireless networks, Switches, Routers, and security technologies such as Firewalls. Mobile technology support of devices such as apple, android, and Microsoft platforms. Good understanding of audio/visual components and supporting technologies. As the Regional IT Service Specialist, you will support a number of centres across the country, this will mean to Glasgow, Edinburgh and other Scotland branches and will take ownership of IT issues. You will develop and maintain a deep level of understanding of the Centre IT infrastructure including architecture such as network, server, desktop, backup & recovery processes. You will provide both hands-on technical support duties and supervision of our Centres third party IT suppliers, as well as supporting in non-technical issues where appropriate. You will be given a salary of up to £35,000 + car allowance which can be used for one of their Band 4 vehicles or put on top of your salary as £5,000. The role comes with some great benefits such matched pension up to 5%, 25 days holiday and many more! Get your application over now you won't want to miss out on this fantastic opportunity. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
18/09/2024
Full time
Regional IT Support Engineer | Up to £35k + 5k Car- Scotland Would you like the opportunity to work for a leading company within their industry, one that will offer you a career progression opportunity to progress your IT Support career from 2 line to 3rd line? Also providing a very down to earth working environment where you can freely discuss issues and ideas. Don't worry if you're coming from a different IT background, the key thing is your 2nd/3rd line skills, your eagerness to learn, your problem solving skills and your ability to work as part of a team and take ownership. Your passion for providing a great IT service will go a long way here. To succeed in this role you must be able to drive and enjoy travelling to different sites and have previous experience in a field based role. Our Regional IT Service Specialist provides onsite IT support duties to our customers at various sites. This is a technical customer-facing, field-based role to ensure the integrity of our centres-based IT services. You will work very closely with our customers and key stakeholders, across our centres. You will be constantly seeking ways to provide great IT service to our customers, both internal and external. This is the perfect role for a technician who has a year or two of experience within a support based role with field based work. You will have the following experience to excel in this role: Microsoft Windows server administration. Windows Desktop imaging, support, and administration. Experience in managing IT service, support, and project delivery initiatives. Experience in VIP/Senior management support, education, and training. Sound understanding of Active Directory and Group Policy configuration. Hands on network experience of LAN/WAN, wireless networks, Switches, Routers, and security technologies such as Firewalls. Mobile technology support of devices such as apple, android, and Microsoft platforms. Good understanding of audio/visual components and supporting technologies. As the Regional IT Service Specialist, you will support a number of centres across the country, this will mean to Glasgow, Edinburgh and other Scotland branches and will take ownership of IT issues. You will develop and maintain a deep level of understanding of the Centre IT infrastructure including architecture such as network, server, desktop, backup & recovery processes. You will provide both hands-on technical support duties and supervision of our Centres third party IT suppliers, as well as supporting in non-technical issues where appropriate. You will be given a salary of up to £35,000 + car allowance which can be used for one of their Band 4 vehicles or put on top of your salary as £5,000. The role comes with some great benefits such matched pension up to 5%, 25 days holiday and many more! Get your application over now you won't want to miss out on this fantastic opportunity. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Our client a global enterprise that is disrupting the telecoms market has an opening for a Technical Helpdesk Analyst/Helpdesk Technician for a 6-month project. Responsibilities: Take incoming calls from alarm engineers, alarm companies and alarm receiving centres. Manage incoming emails Manage tickets on Salesforce from an incident management perspective, taking through from initial logging to resolution. Chase resolving teams for resolutions in a timely manner. Line tests on PSTNS, Broadband faults. Assist with install of new devices Work with alarm company engineers to diagnose and troubleshoot faults Arrange for replacement devices to be sent out. Managing tickets for CCTV surveillance, same as above. Required Skills: Network and telephony experience (Open Reach/Exchanges/PSTN/ADSL/Ping tests/Dial tone checks - anything telephony networks would be a massive advantage) Experience of working in a service desk environment, managing calls/emails/ticket logging Good customer service skills. Candidates must be willing to undergo BPSS Clearance
18/09/2024
Project-based
Our client a global enterprise that is disrupting the telecoms market has an opening for a Technical Helpdesk Analyst/Helpdesk Technician for a 6-month project. Responsibilities: Take incoming calls from alarm engineers, alarm companies and alarm receiving centres. Manage incoming emails Manage tickets on Salesforce from an incident management perspective, taking through from initial logging to resolution. Chase resolving teams for resolutions in a timely manner. Line tests on PSTNS, Broadband faults. Assist with install of new devices Work with alarm company engineers to diagnose and troubleshoot faults Arrange for replacement devices to be sent out. Managing tickets for CCTV surveillance, same as above. Required Skills: Network and telephony experience (Open Reach/Exchanges/PSTN/ADSL/Ping tests/Dial tone checks - anything telephony networks would be a massive advantage) Experience of working in a service desk environment, managing calls/emails/ticket logging Good customer service skills. Candidates must be willing to undergo BPSS Clearance
Request Technology - Craig Johnson
Chicago, Illinois
*We are unable to provide sponsorship for this permanent Full time role in Chicago* *Position is bonus eligible* Prestigious Firm is currently seeking a Senior Desktop Engineer with good Intune experience Candidate will provide service to the Firm regarding all Desktop matters. This team configures laptops (they do not set up laptops, rather configure). They deploy all updates to the firm, package software, computer management, responsible for all policy and settings for managing devices and more. There are three levels of helpdesk at Sidley, Service Desk level 1, Deskside level 2 and this team, Level three which consists of complex configurations, set up and troubleshooting. Qualifications: MacOS experience, experience providing support with configuring in JAMF. Someone that has experience using Intune on a daily basis would be of great value. Experienced writing PowerShell scripts - plus BA is preferred, but not required. 7 years of experience across an enterprise sized company (500-1,000's of computers/users) 7 years of MacOS/Windows (a mix is acceptable) Windows 10 or 11 Experience with using WMI, registry, log files, events, and in-place upgrades Responsibilities: MacOS initiative, we have never managed MAC in the past, so we are putting them on the network and creating a MacOS house, ground floor OS standing up Mac Management Windows 11 is coming next year, which is a project that is kicking off and we are transitioning to Autopilot instead of imaging. We are in the infancy stages of Code Management We are Transitioning from group policies to Intune, and want to grow the possibilities. Looking to get a remote managing and monitoring (RMM) tool next year, to manage system devices remotely. Any systems suggestions are welcomed.
18/09/2024
Full time
*We are unable to provide sponsorship for this permanent Full time role in Chicago* *Position is bonus eligible* Prestigious Firm is currently seeking a Senior Desktop Engineer with good Intune experience Candidate will provide service to the Firm regarding all Desktop matters. This team configures laptops (they do not set up laptops, rather configure). They deploy all updates to the firm, package software, computer management, responsible for all policy and settings for managing devices and more. There are three levels of helpdesk at Sidley, Service Desk level 1, Deskside level 2 and this team, Level three which consists of complex configurations, set up and troubleshooting. Qualifications: MacOS experience, experience providing support with configuring in JAMF. Someone that has experience using Intune on a daily basis would be of great value. Experienced writing PowerShell scripts - plus BA is preferred, but not required. 7 years of experience across an enterprise sized company (500-1,000's of computers/users) 7 years of MacOS/Windows (a mix is acceptable) Windows 10 or 11 Experience with using WMI, registry, log files, events, and in-place upgrades Responsibilities: MacOS initiative, we have never managed MAC in the past, so we are putting them on the network and creating a MacOS house, ground floor OS standing up Mac Management Windows 11 is coming next year, which is a project that is kicking off and we are transitioning to Autopilot instead of imaging. We are in the infancy stages of Code Management We are Transitioning from group policies to Intune, and want to grow the possibilities. Looking to get a remote managing and monitoring (RMM) tool next year, to manage system devices remotely. Any systems suggestions are welcomed.
*Remote if in: IL, TX, FL, GA, MA, MD, MN, NC, NJ, NY, DC, WI or in office Chicago, IL/Dallas, TX* A prestigious company is looking for a ForgeRock IAM Engineer. This engineer will focus on ForgeRock Identity Suite using OAuth methodologies in Linux/Windows enterprise environment. This engineer will support, administer, integrate, and configure the ForgeRock Identity Products. Responsibilities Administration and configuration of our IAM products and processes with an emphasis on ForgeRock Identity products. Developing custom integration, workflows and rules between tools using Agile methodologies. Planning, implementation, enforcement and review of security policies, procedures, and controls specific to Identity Access Management. Processing access requests and issue tickets for internal and external customers Leading troubleshooting and resolution of system issues that might contribute to enterprise Production problems. Managing project work through all phases (design, build, test, cutover). Report on controls, evidence gathering and control execution. Under limited direction from management, monitor, evaluate and maintain systems and procedures to enforce best practices for user access authorization and control. Research, recommend, and implement changes to procedures and systems to enhance systems security. Assist in communicating security policies and procedures to users. Assist internal and external customers with multi-platform security access issues and requests. Qualifications Bachelor's degree in Computer Science, Engineering, or other related field, or equivalent experience 7+ Years Identity Access Management (IAM) experience with ForgeRock Hands-on IT or security operations experience Industry recognized certifications (CISSP, ITIL, etc) Microsoft Active Directory and LDAP Experience working in and developing solutions for a highly regulated environment or organization that leverages a security framework (such as NIST, COBIT, etc). Experience supporting the ForgeRock Identity Platform including Identity Gateway, Access Manager, and Directory Server. Experience with Multi-Factor authentication protocols and systems (Entrust, Duo, or similar). Experience with Single-Sign on protocols (OIDC, OAuth2.0, SAML, SWA, etc) and systems (Okta, Ping, Siteminder, or similar). Development experience: Java, Javascript, Groovy Development experience: Python and Shell Scripting Solid understanding of Encryption and Network protocols (SSL, IPV4, HTTP) Basic knowledge of Linux operating system administration. Basic knowledge of Windows server and desktop operating systems Basic knowledge of Amazon Web Services (AWS)
17/09/2024
Full time
*Remote if in: IL, TX, FL, GA, MA, MD, MN, NC, NJ, NY, DC, WI or in office Chicago, IL/Dallas, TX* A prestigious company is looking for a ForgeRock IAM Engineer. This engineer will focus on ForgeRock Identity Suite using OAuth methodologies in Linux/Windows enterprise environment. This engineer will support, administer, integrate, and configure the ForgeRock Identity Products. Responsibilities Administration and configuration of our IAM products and processes with an emphasis on ForgeRock Identity products. Developing custom integration, workflows and rules between tools using Agile methodologies. Planning, implementation, enforcement and review of security policies, procedures, and controls specific to Identity Access Management. Processing access requests and issue tickets for internal and external customers Leading troubleshooting and resolution of system issues that might contribute to enterprise Production problems. Managing project work through all phases (design, build, test, cutover). Report on controls, evidence gathering and control execution. Under limited direction from management, monitor, evaluate and maintain systems and procedures to enforce best practices for user access authorization and control. Research, recommend, and implement changes to procedures and systems to enhance systems security. Assist in communicating security policies and procedures to users. Assist internal and external customers with multi-platform security access issues and requests. Qualifications Bachelor's degree in Computer Science, Engineering, or other related field, or equivalent experience 7+ Years Identity Access Management (IAM) experience with ForgeRock Hands-on IT or security operations experience Industry recognized certifications (CISSP, ITIL, etc) Microsoft Active Directory and LDAP Experience working in and developing solutions for a highly regulated environment or organization that leverages a security framework (such as NIST, COBIT, etc). Experience supporting the ForgeRock Identity Platform including Identity Gateway, Access Manager, and Directory Server. Experience with Multi-Factor authentication protocols and systems (Entrust, Duo, or similar). Experience with Single-Sign on protocols (OIDC, OAuth2.0, SAML, SWA, etc) and systems (Okta, Ping, Siteminder, or similar). Development experience: Java, Javascript, Groovy Development experience: Python and Shell Scripting Solid understanding of Encryption and Network protocols (SSL, IPV4, HTTP) Basic knowledge of Linux operating system administration. Basic knowledge of Windows server and desktop operating systems Basic knowledge of Amazon Web Services (AWS)
Senior ForgeRock Engineer Salary: $140k-$160k + 15% bonus Location: Remote in any of the following states: IL, TX, FL, GA, MA, MD, MN, NC, NJ, NY, DC, WI *We are unable to provide sponsorship for this role* *This role is not open for C2C, contract, or contract to hire* Qualifications Bachelor's degree in Computer Science, Engineering, or another related field. 7+ Years Identity Access Management (IAM) experience Microsoft Active Directory and LDAP Experience working in and developing solutions for a highly regulated environment or organization that leverages a security framework (such as NIST, COBIT, etc.). Experience supporting the ForgeRock Identity Platform including Identity Gateway, Access Manager, and Directory Server. Experience with Multi-Factor authentication protocols and systems (Entrust, Duo, or similar). Experience with Single-Sign on protocols (OIDC, OAuth2.0, SAML, SWA, etc.) and systems (Okta, Ping, SiteMinder, or similar). Development experience: Java, JavaScript, Groovy Development experience: Python and Shell Scripting Solid understanding of Encryption and Network protocols (SSL, IPV4, HTTP) Basic knowledge of Linux operating system administration. Basic knowledge of Windows server and desktop operating systems Basic knowledge of Amazon Web Services (AWS) Basic knowledge of Controls, Risk Ranking/mapping, Remediation items and general IT audit Responsibilities Administration and configuration of our IAM products and processes with an emphasis on ForgeRock Identity products. Developing custom integration, workflows and rules between tools using Agile methodologies. Planning, implementation, enforcement and review of security policies, procedures, and controls specific to Identity Access Management. Processing access requests and issue tickets for internal and external customers Leading troubleshooting and resolution of system issues that might contribute to enterprise Production problems. Managing project work through all phases (design, build, test, cutover). Report on controls, evidence gathering and control execution.
17/09/2024
Full time
Senior ForgeRock Engineer Salary: $140k-$160k + 15% bonus Location: Remote in any of the following states: IL, TX, FL, GA, MA, MD, MN, NC, NJ, NY, DC, WI *We are unable to provide sponsorship for this role* *This role is not open for C2C, contract, or contract to hire* Qualifications Bachelor's degree in Computer Science, Engineering, or another related field. 7+ Years Identity Access Management (IAM) experience Microsoft Active Directory and LDAP Experience working in and developing solutions for a highly regulated environment or organization that leverages a security framework (such as NIST, COBIT, etc.). Experience supporting the ForgeRock Identity Platform including Identity Gateway, Access Manager, and Directory Server. Experience with Multi-Factor authentication protocols and systems (Entrust, Duo, or similar). Experience with Single-Sign on protocols (OIDC, OAuth2.0, SAML, SWA, etc.) and systems (Okta, Ping, SiteMinder, or similar). Development experience: Java, JavaScript, Groovy Development experience: Python and Shell Scripting Solid understanding of Encryption and Network protocols (SSL, IPV4, HTTP) Basic knowledge of Linux operating system administration. Basic knowledge of Windows server and desktop operating systems Basic knowledge of Amazon Web Services (AWS) Basic knowledge of Controls, Risk Ranking/mapping, Remediation items and general IT audit Responsibilities Administration and configuration of our IAM products and processes with an emphasis on ForgeRock Identity products. Developing custom integration, workflows and rules between tools using Agile methodologies. Planning, implementation, enforcement and review of security policies, procedures, and controls specific to Identity Access Management. Processing access requests and issue tickets for internal and external customers Leading troubleshooting and resolution of system issues that might contribute to enterprise Production problems. Managing project work through all phases (design, build, test, cutover). Report on controls, evidence gathering and control execution.
Bristow Holland is seeking a skilled IT Desktop Support Engineer to join our dynamic organisation based in Maynooth, Ireland. Reporting to the IT Manager, you will play a key role in supporting core infrastructure, business applications, and end-user services. This position offers the opportunity to work closely with various IT teams, manage a diverse workload, and contribute to both ongoing operations and innovative projects. Key Responsibilities: Operational Management: Provide support for end-user services including Office 365, thin clients, printers, desktop OS, patching, access control, file and data management, voice services, UCaaS, and business applications. Collaboration & Incident Resolution: Partner with IT teams and third-party vendors to implement changes and resolve incidents effectively. Ensure timely and accurate communication throughout the process. Knowledge Management: Create and maintain knowledge base articles, manage asset inventories, and support major incident and problem management processes. Service Improvement: Develop and document processes and procedures, implement approved solutions, and contribute to ongoing service improvement initiatives. Required Skills & Qualifications: Strong proficiency with Office 365 (both web and client versions). Experience in supporting IP telephony systems and remote shared desktop environments. Expertise with Active Directory, Exchange, MDM solutions, and deployment tools. Proven skills in troubleshooting desktop hardware, software, printers, scanners, and network equipment. Operational experience in problem investigation, workarounds, permanent fixes, root cause analysis, and Information Security Incident management. Solid understanding of change management principles, including planning and implementation. Proven ability to manage project-related tasks, capture knowledge for operational teams, and create work packages. Experience with Disaster Recovery/BCP scenarios. ITIL Foundation Certificate in IT Service Management or equivalent knowledge is desirable. Salary is between €40,000 to €50,000 with an excellent benefits package and opportunity to work from home 1/2 days a week.
17/09/2024
Full time
Bristow Holland is seeking a skilled IT Desktop Support Engineer to join our dynamic organisation based in Maynooth, Ireland. Reporting to the IT Manager, you will play a key role in supporting core infrastructure, business applications, and end-user services. This position offers the opportunity to work closely with various IT teams, manage a diverse workload, and contribute to both ongoing operations and innovative projects. Key Responsibilities: Operational Management: Provide support for end-user services including Office 365, thin clients, printers, desktop OS, patching, access control, file and data management, voice services, UCaaS, and business applications. Collaboration & Incident Resolution: Partner with IT teams and third-party vendors to implement changes and resolve incidents effectively. Ensure timely and accurate communication throughout the process. Knowledge Management: Create and maintain knowledge base articles, manage asset inventories, and support major incident and problem management processes. Service Improvement: Develop and document processes and procedures, implement approved solutions, and contribute to ongoing service improvement initiatives. Required Skills & Qualifications: Strong proficiency with Office 365 (both web and client versions). Experience in supporting IP telephony systems and remote shared desktop environments. Expertise with Active Directory, Exchange, MDM solutions, and deployment tools. Proven skills in troubleshooting desktop hardware, software, printers, scanners, and network equipment. Operational experience in problem investigation, workarounds, permanent fixes, root cause analysis, and Information Security Incident management. Solid understanding of change management principles, including planning and implementation. Proven ability to manage project-related tasks, capture knowledge for operational teams, and create work packages. Experience with Disaster Recovery/BCP scenarios. ITIL Foundation Certificate in IT Service Management or equivalent knowledge is desirable. Salary is between €40,000 to €50,000 with an excellent benefits package and opportunity to work from home 1/2 days a week.
Role Title: Lead RPA Developer Duration: 12 month Fixed Term Contract Excellent Salary Plus Corporate Benefits - Please enquire Location: Hybrid/Remote Working with travel to Birmingham, West Midlands as required This is a superb, Senior RPA Development role that will provide overall leadership for our client's Process Automation delivery and development. The role will be to lead a small team of Automation Engineers developing, running, maintaining, and enhancing automation applications. The successful candidate will provide SME support to stakeholders across the business, helping identify and specify automation opportunities, and overseeing practical delivery of business solutions and benefits; establishing and overseeing a managed service solution to maintain our client's expanding automation estate, linking in with IT helpdesk and external suppliers as necessary Essential experience - Hands on RPA (Robotic process automation) development experience Blue Prism experience Team Lead/mentoring experience Must be proficient in configuring new automation using user-friendly tools and documenting automation procedures Business Objects experience desirable Experience building automation components in accordance with specified business requirements and development quality standards Responsibility for the quality and configuration of released objects and build specification documentation. implementation of robotic process automation Insurance experience desirable If your background aligns to the role and you would like to apply, please do so by clicking the link and you will receive an update on your application in due course. Candidates must be UK based and have the right to work in the UK without any restrictions. We take great pride in representing socially responsible clients who not only prioritise diversity and inclusion but also actively combat social inequality. Together, we have the power to make a profound impact on fostering a more equitable and inclusive society. By working with us, you become part of a movement dedicated to promoting a diverse and inclusive workforce.
17/09/2024
Role Title: Lead RPA Developer Duration: 12 month Fixed Term Contract Excellent Salary Plus Corporate Benefits - Please enquire Location: Hybrid/Remote Working with travel to Birmingham, West Midlands as required This is a superb, Senior RPA Development role that will provide overall leadership for our client's Process Automation delivery and development. The role will be to lead a small team of Automation Engineers developing, running, maintaining, and enhancing automation applications. The successful candidate will provide SME support to stakeholders across the business, helping identify and specify automation opportunities, and overseeing practical delivery of business solutions and benefits; establishing and overseeing a managed service solution to maintain our client's expanding automation estate, linking in with IT helpdesk and external suppliers as necessary Essential experience - Hands on RPA (Robotic process automation) development experience Blue Prism experience Team Lead/mentoring experience Must be proficient in configuring new automation using user-friendly tools and documenting automation procedures Business Objects experience desirable Experience building automation components in accordance with specified business requirements and development quality standards Responsibility for the quality and configuration of released objects and build specification documentation. implementation of robotic process automation Insurance experience desirable If your background aligns to the role and you would like to apply, please do so by clicking the link and you will receive an update on your application in due course. Candidates must be UK based and have the right to work in the UK without any restrictions. We take great pride in representing socially responsible clients who not only prioritise diversity and inclusion but also actively combat social inequality. Together, we have the power to make a profound impact on fostering a more equitable and inclusive society. By working with us, you become part of a movement dedicated to promoting a diverse and inclusive workforce.
Skills: Expertise in providing comprehensive hardware support, covering a range of devices such as laptops, desktops, tablets, docking stations, printers, and Multi-Function Devices (MFDs). Extensive experience in supporting and managing Windows 10/11 operating systems, Virtual Desktops, Active Directory, Anti-virus solutions, SCCM, InTune, and the full suite of Microsoft 365 products. Highly skilled in diagnosing and resolving issues related to corporate networks and IT infrastructure, ensuring minimal downtime and efficient operations. Strong proficiency in supporting a wide range of desktop applications within corporate environments, with a deep understanding of their integration with IT systems and troubleshooting potential conflicts. Familiar with Windows deployment technologies and adept at streamlining the setup and configuration of systems across an organisation. Proven track record in providing high-quality desktop and application support, including offering remote technical assistance to end users, ensuring seamless issue resolution. Exceptional attention to detail, ensuring that all technical tasks are completed to the highest standards and aligned with organisational requirements. Knowledge: Solid understanding of corporate networks and Firewalls, with the ability to recognise their influence on field support activities and ensure proper functionality without requiring direct administration. Experience in assisting employees with varying levels of IT expertise, adapting communication and support approaches to meet diverse needs effectively. Knowledge of asset management practices and processes for handling redundant IT equipment, ensuring smooth transitions and accurate record-keeping. Familiarity with disk encryption software and its implementation within a corporate security framework. Outstanding customer service skills, consistently delivering solutions in a professional and approachable manner, focused on user satisfaction. Capable of managing complex, fast-paced workloads and juggling multiple priorities to ensure timely completion of tasks and projects. Exceptional written and verbal communication abilities, allowing for clear, concise explanations of technical concepts to both technical and non-technical stakeholders. Strong analytical and problem-solving skills, with a focus on proactive troubleshooting and delivering efficient, timely solutions. ITIL V3 Foundation certification (or equivalent) is a valuable asset, demonstrating a solid understanding of IT service management best practices. Proficient in stakeholder management, fostering collaborative relationships to ensure alignment on objectives and the successful delivery of services. Passionate about driving innovation and committed to contributing to the enhancement and modernisation of public services, always seeking opportunities to improve processes and outcomes.
17/09/2024
Full time
Skills: Expertise in providing comprehensive hardware support, covering a range of devices such as laptops, desktops, tablets, docking stations, printers, and Multi-Function Devices (MFDs). Extensive experience in supporting and managing Windows 10/11 operating systems, Virtual Desktops, Active Directory, Anti-virus solutions, SCCM, InTune, and the full suite of Microsoft 365 products. Highly skilled in diagnosing and resolving issues related to corporate networks and IT infrastructure, ensuring minimal downtime and efficient operations. Strong proficiency in supporting a wide range of desktop applications within corporate environments, with a deep understanding of their integration with IT systems and troubleshooting potential conflicts. Familiar with Windows deployment technologies and adept at streamlining the setup and configuration of systems across an organisation. Proven track record in providing high-quality desktop and application support, including offering remote technical assistance to end users, ensuring seamless issue resolution. Exceptional attention to detail, ensuring that all technical tasks are completed to the highest standards and aligned with organisational requirements. Knowledge: Solid understanding of corporate networks and Firewalls, with the ability to recognise their influence on field support activities and ensure proper functionality without requiring direct administration. Experience in assisting employees with varying levels of IT expertise, adapting communication and support approaches to meet diverse needs effectively. Knowledge of asset management practices and processes for handling redundant IT equipment, ensuring smooth transitions and accurate record-keeping. Familiarity with disk encryption software and its implementation within a corporate security framework. Outstanding customer service skills, consistently delivering solutions in a professional and approachable manner, focused on user satisfaction. Capable of managing complex, fast-paced workloads and juggling multiple priorities to ensure timely completion of tasks and projects. Exceptional written and verbal communication abilities, allowing for clear, concise explanations of technical concepts to both technical and non-technical stakeholders. Strong analytical and problem-solving skills, with a focus on proactive troubleshooting and delivering efficient, timely solutions. ITIL V3 Foundation certification (or equivalent) is a valuable asset, demonstrating a solid understanding of IT service management best practices. Proficient in stakeholder management, fostering collaborative relationships to ensure alignment on objectives and the successful delivery of services. Passionate about driving innovation and committed to contributing to the enhancement and modernisation of public services, always seeking opportunities to improve processes and outcomes.
Senior Technical Services Engineer - 6 Month Fixed Term Contract - Staffordshire - Immediate Start! High-level 3rd Line Support Windows/Wintel Server Genealogy, M365, O365, SQL, Identity Access/Enta, MS Defender, SCCM and/or Endpoint, VMWare, Cloud Azure & Azure AD, Active Directory Manager, Storage & Hosting, Automated Access. Client HQ & Datacentre is in Stoke on Trent - Hybrid Working as Standard, 1 possibly 2 days on site per week £50,000 (includes £5,000 Car Allowance) + Hybrid & Flexi-Working - 2 x Days Per Week at the Client Datacentre The Client: Are a well-known High St and Online retailer who are seeking a Senior Technical Services Engineer who specialises in Microsoft Applications and Wintel Servers supporting a UK wide infrastructure. Objective: Working in a Team of IT Engineers, you will deliver first class 3rd Line Technical Support and resolving P1 & P2 scenarios effectively. Key Technical areas of your remit: High-level 3rd Line Support Windows/Wintel Server Genealogy, M365, O365, SQL, IAM, MS Defender, SCCM and/or Endpoint, VMWare, Cloud Azure & Azure AD, Active Directory Manager, Storage & Hosting, Automated Access. Investigation of P1 and P2 Incidents, MS Desktop Applications, Windows Servers, Virtualisation and Storage Components, Availability Groups, Failover Clustering, Fault Finding, Diagnostics and Documentation of Complex Issues. Liaising with 3rd party suppliers. Experience of supporting Servers, Virtualised and Storage activities through a Development, Design, Test and Implementation through a 360 Degree life cycle. Key Technical Skills: Windows/Wintel Server Genealogy M365/O365 Cloud Azure & Azure Active Directory Active Directory Manager SCCM and/or Endpoint Identity Access/ENTA MS Defender VMWare Products Configuration and Administration Storage and Hosting Experience of resolving P1 & P2 scenarios effectively BAU tasks as required ITIL Any of the following Certifications will be highly advantageous: Experience as an Technical Services Analyst or Hosting & Storage Engineer ITIL Foundation Certificate Microsoft Certified Systems Administrator (MCSA) Microsoft Certified Systems Engineer (MCSE) VMWare Certified Professional (VCP) Experience with Microsoft Azure (desirable) Experience with Microsoft 365 (essential) Experience with Microsoft Entra (essential) Experience with Microsoft Exchange Server (desirable) Experience with Active Directory Policy (Group Policy) Administration (essential) Experience with E-Mail Filtering Systems (desirable) Experience with Enterprise Anti-Virus solutions (desirable) Experience with SCOM & Enterprise Monitoring (desirable) Strong experience of creating and managing virtual and physical Servers for UNIX and Windows variant O/S knowledge of enterprise data storage devices (SANs). Call today!
17/09/2024
Senior Technical Services Engineer - 6 Month Fixed Term Contract - Staffordshire - Immediate Start! High-level 3rd Line Support Windows/Wintel Server Genealogy, M365, O365, SQL, Identity Access/Enta, MS Defender, SCCM and/or Endpoint, VMWare, Cloud Azure & Azure AD, Active Directory Manager, Storage & Hosting, Automated Access. Client HQ & Datacentre is in Stoke on Trent - Hybrid Working as Standard, 1 possibly 2 days on site per week £50,000 (includes £5,000 Car Allowance) + Hybrid & Flexi-Working - 2 x Days Per Week at the Client Datacentre The Client: Are a well-known High St and Online retailer who are seeking a Senior Technical Services Engineer who specialises in Microsoft Applications and Wintel Servers supporting a UK wide infrastructure. Objective: Working in a Team of IT Engineers, you will deliver first class 3rd Line Technical Support and resolving P1 & P2 scenarios effectively. Key Technical areas of your remit: High-level 3rd Line Support Windows/Wintel Server Genealogy, M365, O365, SQL, IAM, MS Defender, SCCM and/or Endpoint, VMWare, Cloud Azure & Azure AD, Active Directory Manager, Storage & Hosting, Automated Access. Investigation of P1 and P2 Incidents, MS Desktop Applications, Windows Servers, Virtualisation and Storage Components, Availability Groups, Failover Clustering, Fault Finding, Diagnostics and Documentation of Complex Issues. Liaising with 3rd party suppliers. Experience of supporting Servers, Virtualised and Storage activities through a Development, Design, Test and Implementation through a 360 Degree life cycle. Key Technical Skills: Windows/Wintel Server Genealogy M365/O365 Cloud Azure & Azure Active Directory Active Directory Manager SCCM and/or Endpoint Identity Access/ENTA MS Defender VMWare Products Configuration and Administration Storage and Hosting Experience of resolving P1 & P2 scenarios effectively BAU tasks as required ITIL Any of the following Certifications will be highly advantageous: Experience as an Technical Services Analyst or Hosting & Storage Engineer ITIL Foundation Certificate Microsoft Certified Systems Administrator (MCSA) Microsoft Certified Systems Engineer (MCSE) VMWare Certified Professional (VCP) Experience with Microsoft Azure (desirable) Experience with Microsoft 365 (essential) Experience with Microsoft Entra (essential) Experience with Microsoft Exchange Server (desirable) Experience with Active Directory Policy (Group Policy) Administration (essential) Experience with E-Mail Filtering Systems (desirable) Experience with Enterprise Anti-Virus solutions (desirable) Experience with SCOM & Enterprise Monitoring (desirable) Strong experience of creating and managing virtual and physical Servers for UNIX and Windows variant O/S knowledge of enterprise data storage devices (SANs). Call today!
Key Responsibilities Provides support for software, hardware and networking support for desktops, laptops. Performs installs, moves, adds and changes as required Installs and maintain PCs and associated software and adapters. Provides follow-up on problems or escalation. Maintains a high degree of professionalism in actions, demeanour and dress. Ensures customer satisfaction throughout the service delivery transaction. Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system (ServiceNow) Experience in ServiceNow (Ticketing system). Basic Qualifications: Minimum 3 - 5 years of Onsite/Campus support experience, where at least 1+ year of experience comes from a single client. VIP Support Engineer experience is addon. Troubleshooting software and hardware problems for devices (laptops, desktops, mobile devices) Knowledge of installation of standard software tools. Excellent analytical, problem solving and client communication skills (part of job includes communication with client's board members and VIPs, ensuring they receive top-notch assistance for their IT needs) Dutch and English knowledge Willing to learn and adapt Driving license is good to have. Microsoft and/or COMPTIA certification is a plus
17/09/2024
Project-based
Key Responsibilities Provides support for software, hardware and networking support for desktops, laptops. Performs installs, moves, adds and changes as required Installs and maintain PCs and associated software and adapters. Provides follow-up on problems or escalation. Maintains a high degree of professionalism in actions, demeanour and dress. Ensures customer satisfaction throughout the service delivery transaction. Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system (ServiceNow) Experience in ServiceNow (Ticketing system). Basic Qualifications: Minimum 3 - 5 years of Onsite/Campus support experience, where at least 1+ year of experience comes from a single client. VIP Support Engineer experience is addon. Troubleshooting software and hardware problems for devices (laptops, desktops, mobile devices) Knowledge of installation of standard software tools. Excellent analytical, problem solving and client communication skills (part of job includes communication with client's board members and VIPs, ensuring they receive top-notch assistance for their IT needs) Dutch and English knowledge Willing to learn and adapt Driving license is good to have. Microsoft and/or COMPTIA certification is a plus
Role Title: Lead RPA Developer Level: Team Leader/Technical Expert Duration: 12 month Fixed Term Contract Salary: To £70,000 Per Annum Plus Company Benefits Location: Birmingham, West Midlands - Hybrid Working - Max 1/2 days per week onsite (not expensible) This is a superb, Senior RPA Development role that will provide overall leadership for our client's Process Automation delivery and development. The role will be to lead a small team of Automation Engineers developing, running, maintaining, and enhancing automation applications. The successful candidate will provide SME support to stakeholders across the business, helping identify and specify automation opportunities, and overseeing practical delivery of business solutions and benefits; establishing and overseeing a managed service solution to maintain our client's expanding automation estate, linking in with IT helpdesk and external suppliers as necessary Essential experience - Hands on RPA (Robotic process automation) development experience Blue Prism experience Team Lead/mentoring experience Must be proficient in configuring new automation using user-friendly tools and documenting automation procedures Business Objects experience desirable Experience building automation components in accordance with specified business requirements and development quality standards Responsibility for the quality and configuration of released objects and build specification documentation. implementation of robotic process automation Insurance experience desirable If your background aligns to the role and you would like to apply, please do so by clicking the link and you will receive an update on your application in due course. Unfortunately, due to the high volume of applications received, we are unable to provide individual feedback to unsuccessful candidates; apologies for any inconvenience caused. Candidates must be UK based and have the right to work in the UK without any restrictions. We take great pride in representing socially responsible clients who not only prioritise diversity and inclusion but also actively combat social inequality. Together, we have the power to make a profound impact on fostering a more equitable and inclusive society. By working with us, you become part of a movement dedicated to promoting a diverse and inclusive workforce.
16/09/2024
Role Title: Lead RPA Developer Level: Team Leader/Technical Expert Duration: 12 month Fixed Term Contract Salary: To £70,000 Per Annum Plus Company Benefits Location: Birmingham, West Midlands - Hybrid Working - Max 1/2 days per week onsite (not expensible) This is a superb, Senior RPA Development role that will provide overall leadership for our client's Process Automation delivery and development. The role will be to lead a small team of Automation Engineers developing, running, maintaining, and enhancing automation applications. The successful candidate will provide SME support to stakeholders across the business, helping identify and specify automation opportunities, and overseeing practical delivery of business solutions and benefits; establishing and overseeing a managed service solution to maintain our client's expanding automation estate, linking in with IT helpdesk and external suppliers as necessary Essential experience - Hands on RPA (Robotic process automation) development experience Blue Prism experience Team Lead/mentoring experience Must be proficient in configuring new automation using user-friendly tools and documenting automation procedures Business Objects experience desirable Experience building automation components in accordance with specified business requirements and development quality standards Responsibility for the quality and configuration of released objects and build specification documentation. implementation of robotic process automation Insurance experience desirable If your background aligns to the role and you would like to apply, please do so by clicking the link and you will receive an update on your application in due course. Unfortunately, due to the high volume of applications received, we are unable to provide individual feedback to unsuccessful candidates; apologies for any inconvenience caused. Candidates must be UK based and have the right to work in the UK without any restrictions. We take great pride in representing socially responsible clients who not only prioritise diversity and inclusion but also actively combat social inequality. Together, we have the power to make a profound impact on fostering a more equitable and inclusive society. By working with us, you become part of a movement dedicated to promoting a diverse and inclusive workforce.
Application Support Engineer - Ringwood - on-site - £40,000 Inclusive Tech Recruitment has just partnered with a great organisation that truly values its employees and wants them to be the best leaders they can be! They are currently searching for an Applications Support Analyst, who will provide in-house systems administration, analytical and service desk response. As the Application Support Analyst, you will work alongside a range of stakeholders across the organisation, playing a key role within our business project teams and the wider group IT department. Responsibilities: You'll be a confident systems administrator with the proven ability to work within a collaborative team environment whilst taking the initiative with your workload and responsibilities. Knowledge of Civica CX or Keystone, Qube PM, COINS, and Sequel (SQL) would be desirable, but not essential. Excellent problem-solving and investigation skills, who appreciate the importance of creating detailed documentation. Experience with Ticketing systems. Application Support Engineer - Ringwood - on-site - £40,000
16/09/2024
Full time
Application Support Engineer - Ringwood - on-site - £40,000 Inclusive Tech Recruitment has just partnered with a great organisation that truly values its employees and wants them to be the best leaders they can be! They are currently searching for an Applications Support Analyst, who will provide in-house systems administration, analytical and service desk response. As the Application Support Analyst, you will work alongside a range of stakeholders across the organisation, playing a key role within our business project teams and the wider group IT department. Responsibilities: You'll be a confident systems administrator with the proven ability to work within a collaborative team environment whilst taking the initiative with your workload and responsibilities. Knowledge of Civica CX or Keystone, Qube PM, COINS, and Sequel (SQL) would be desirable, but not essential. Excellent problem-solving and investigation skills, who appreciate the importance of creating detailed documentation. Experience with Ticketing systems. Application Support Engineer - Ringwood - on-site - £40,000
My client is looking for an experienced IT Infrastructure engineer to oversee and manager the day-to-day operation of their IT infrastructure. The role requires strong technical knowledge, collaboration with third-party support providers, and the ability to drive continuous improvements to our systems. You will be integral in maintaining the security, performance, and availability of the infrastructure, ensuring it meets the needs of the business. Key Responsibilities : Infrastructure Management : Oversee and support the daily operations of the organisation's IT infrastructure, working with external IT service partners. Monitor system performance to ensure efficient service delivery and coordinate system upgrades in line with change management processes. IT Service & Support : Provide second and third-line support to internal teams and external IT service partners, resolving issues effectively. Manage user access to infrastructure and applications in line with company policies. Vendor and Supplier Management : Collaborate with third-party vendors to ensure project deadlines and deliverables are met. Provide support to IT service desks and escalate issues to external experts when necessary. Information Security : Maintain and deliver Cyber Essentials certification. Monitor the organisation's M365 security score, implement improvements, and manage configuration and policies in Microsoft Intune. Oversee endpoint vulnerability management, Firewall settings, antivirus deployments, and email security. Cloud Services : Ensure that all third-party cloud services are aligned with the company's security policies and risk management frameworks. Project Management : Report on project progress, including milestone achievements and budget considerations. Lead IT infrastructure projects in line with the overall technology strategy. Software Management : Maintain and develop SharePoint environments, manage SSO integrations, and oversee the group's telephony and mobile infrastructure, ensuring that policies are consistently applied across all devices. Business Continuity and Disaster Recovery : Ensure that data backup solutions are in place, regularly tested, and fully operational. Lead disaster recovery testing efforts and contribute to business continuity planning. Ideal Candidate Profile : Qualifications such as MCSE, MCP, or CCNA, and ideally a degree or equivalent in IT. Experience delivering proactive IT support, particularly in Office 365 and Azure environments. Familiarity with regulated environments or frameworks such as ITIL or Cyber Essentials. Hands-on experience with Active Directory (O365 environment), Microsoft Intune, Defender, LAN/WAN, Firewalls, routing, and email/web security systems. Working knowledge of Cisco or Meraki networking equipment. Experience managing structured service environments, including incident, change, and problem management with SLA commitments. Personal Skills : Excellent verbal and written communication skills, with the ability to translate complex technical issues into accessible language. Self-motivated and driven to achieve high standards, with the ability to work autonomously. Strong team player, able to work collaboratively to achieve shared goals. Methodical approach to technical tasks, with a focus on effective implementation.
16/09/2024
Full time
My client is looking for an experienced IT Infrastructure engineer to oversee and manager the day-to-day operation of their IT infrastructure. The role requires strong technical knowledge, collaboration with third-party support providers, and the ability to drive continuous improvements to our systems. You will be integral in maintaining the security, performance, and availability of the infrastructure, ensuring it meets the needs of the business. Key Responsibilities : Infrastructure Management : Oversee and support the daily operations of the organisation's IT infrastructure, working with external IT service partners. Monitor system performance to ensure efficient service delivery and coordinate system upgrades in line with change management processes. IT Service & Support : Provide second and third-line support to internal teams and external IT service partners, resolving issues effectively. Manage user access to infrastructure and applications in line with company policies. Vendor and Supplier Management : Collaborate with third-party vendors to ensure project deadlines and deliverables are met. Provide support to IT service desks and escalate issues to external experts when necessary. Information Security : Maintain and deliver Cyber Essentials certification. Monitor the organisation's M365 security score, implement improvements, and manage configuration and policies in Microsoft Intune. Oversee endpoint vulnerability management, Firewall settings, antivirus deployments, and email security. Cloud Services : Ensure that all third-party cloud services are aligned with the company's security policies and risk management frameworks. Project Management : Report on project progress, including milestone achievements and budget considerations. Lead IT infrastructure projects in line with the overall technology strategy. Software Management : Maintain and develop SharePoint environments, manage SSO integrations, and oversee the group's telephony and mobile infrastructure, ensuring that policies are consistently applied across all devices. Business Continuity and Disaster Recovery : Ensure that data backup solutions are in place, regularly tested, and fully operational. Lead disaster recovery testing efforts and contribute to business continuity planning. Ideal Candidate Profile : Qualifications such as MCSE, MCP, or CCNA, and ideally a degree or equivalent in IT. Experience delivering proactive IT support, particularly in Office 365 and Azure environments. Familiarity with regulated environments or frameworks such as ITIL or Cyber Essentials. Hands-on experience with Active Directory (O365 environment), Microsoft Intune, Defender, LAN/WAN, Firewalls, routing, and email/web security systems. Working knowledge of Cisco or Meraki networking equipment. Experience managing structured service environments, including incident, change, and problem management with SLA commitments. Personal Skills : Excellent verbal and written communication skills, with the ability to translate complex technical issues into accessible language. Self-motivated and driven to achieve high standards, with the ability to work autonomously. Strong team player, able to work collaboratively to achieve shared goals. Methodical approach to technical tasks, with a focus on effective implementation.
Service Desk Analyst SN6 Permanent £26,000 - £30,000 Network IT a looking for a Service Desk Analyst for one of our clients. This role is based in Shrivenham. The role is to join a flourishing organisation that are looking to expand their Service Desk Team. This role would be great for anyone that has hands on experience on experience of working in on a Service Desk hat enjoys engaging with clients and customers. This role is a Shift based role and covers days, nights, and weekends. Key Responsibilities Excellent customer Service communication skills (both verbal & written) Ability to obtain Government Security Clearance (SC) with no restrictions. IT support skills Microsoft Office suite Windows 10 and Microsoft Server Active Directory and User Account management General knowledge of basic software installation and network hardware (Desirable) General knowledge of desktop computing Ability to troubleshoot technical support issues A full JD is available upon request
16/09/2024
Full time
Service Desk Analyst SN6 Permanent £26,000 - £30,000 Network IT a looking for a Service Desk Analyst for one of our clients. This role is based in Shrivenham. The role is to join a flourishing organisation that are looking to expand their Service Desk Team. This role would be great for anyone that has hands on experience on experience of working in on a Service Desk hat enjoys engaging with clients and customers. This role is a Shift based role and covers days, nights, and weekends. Key Responsibilities Excellent customer Service communication skills (both verbal & written) Ability to obtain Government Security Clearance (SC) with no restrictions. IT support skills Microsoft Office suite Windows 10 and Microsoft Server Active Directory and User Account management General knowledge of basic software installation and network hardware (Desirable) General knowledge of desktop computing Ability to troubleshoot technical support issues A full JD is available upon request
We are currently looking on behalf of one of our important clients for a ICT Support Engineer (German Speaking). This role is permanent position based in Thurgau Canton & comes with good home office allowance. Your Role: Provide efficient & effective ICT Support, predominantly to internal customers. Partake in user support, problem identification & diagnosis, troubleshooting & resolution, ticket management & communication with the end user. Capture & analyze reported issues to identify root cause & develop solutions. Perform troubleshooting procedures to efficiently resolve IT issues & ensure business processes & value streams run smoothly. Manage help desk tickets using agile methodologies, including rapid response to requests, prioritization based on urgency & continuous optimization of processes. Actively communicate with users to update the status of their reported issues & explain solutions. Contribute to the ongoing development of the area/team by sharing knowledge & contributing new ideas. Assume specific tasks & responsibilities to improve ICT services & products. Your Skills & Experience: At least 3 years of professional experience in as an ICT Support Engineer specialist. Strong expertise in Analyzing & Troubleshooting Hardware issues & Application Software. Experienced in handling modern technologies such as M365, Windows/Linux Operating Systems, Directory Services, Mobile Devices, IAM & SaaS. Some knowledge of Network Technology & Security. Experienced in Agile Methodologies. Any experience in Client/Systems Engineering is considered advantageous. Your Profile: Completed Training or Studies in Computer Science or similar. Enthusiastic to continuously learn, further develop & share knowledge. Open, communicative, organized, structured & forward-thinking. Fluent in English (spoken & written) & proficient German language skills to at least B2 level are mandatory requirements.
13/09/2024
Full time
We are currently looking on behalf of one of our important clients for a ICT Support Engineer (German Speaking). This role is permanent position based in Thurgau Canton & comes with good home office allowance. Your Role: Provide efficient & effective ICT Support, predominantly to internal customers. Partake in user support, problem identification & diagnosis, troubleshooting & resolution, ticket management & communication with the end user. Capture & analyze reported issues to identify root cause & develop solutions. Perform troubleshooting procedures to efficiently resolve IT issues & ensure business processes & value streams run smoothly. Manage help desk tickets using agile methodologies, including rapid response to requests, prioritization based on urgency & continuous optimization of processes. Actively communicate with users to update the status of their reported issues & explain solutions. Contribute to the ongoing development of the area/team by sharing knowledge & contributing new ideas. Assume specific tasks & responsibilities to improve ICT services & products. Your Skills & Experience: At least 3 years of professional experience in as an ICT Support Engineer specialist. Strong expertise in Analyzing & Troubleshooting Hardware issues & Application Software. Experienced in handling modern technologies such as M365, Windows/Linux Operating Systems, Directory Services, Mobile Devices, IAM & SaaS. Some knowledge of Network Technology & Security. Experienced in Agile Methodologies. Any experience in Client/Systems Engineering is considered advantageous. Your Profile: Completed Training or Studies in Computer Science or similar. Enthusiastic to continuously learn, further develop & share knowledge. Open, communicative, organized, structured & forward-thinking. Fluent in English (spoken & written) & proficient German language skills to at least B2 level are mandatory requirements.
IT Workplace Services Professional (m/f/d) - support / onsite services / mobile devices / hardware / English Projekt: Für unseren Kunden Roche Diagnostics International AG mit Sitz in Rotkreuz suchen wir einen IT Workplace Services Professional (m/f/d) Hintergrund: The position is part of the IT End User Services Department and serves as reinforcement for the local onsite IT support team. The IT End User Services team deals directly with customer inquiries and problems relating to Windows, Apple Mac and iOS devices. The position is basically between 1st and 2nd level support. The focus is on 2nd level support and not 1st level. The perfect candidate: The perfect candidate exhibits a Lean-Agile Mindset and working knowledge of the ITIL v3 processes in an IT service delivery. Additionally we are looking for someone who speaks fluent English and has experience with ticketing systems and troubleshooting hardware, software and mobile devices. Hauptaufgaben und Verantwortungsbereiche: . Acting as a digital enabler for our business colleagues & functions . You drive employee productivity through consultancy, provide intimacy and site proximity at the sites, and ensure a personalized Roche employee experience. . You leverage available data (eg: Nexthink, SNOW) for proactive support . You support and manage the Incident/Request management processes to ensure Service Level Agreements are met and drive continuous improvement through trend analysis. . You manage IT hardware life cycle management & deskside support processes/managed services for the site . You provide support & guidance for onsite services (eg events and meetings) by leveraging from internal and external providers. Drive the user experience and promote best practices . You drive and enable standard workplace infrastructure, global/local projects, and deployments in collaboration with product teams. . You proactively address and follow through on process-improvement ideas . You support local audit, inspection and certification requirements . You support local Business Continuity and IT Disaster Recovery planning activities Must Haves: . Excellent working knowledge of the ITIL v3 processes in an IT service delivery . Experience with ticketing systems and troubleshooting hardware, software and mobile devices . Enterprise mindset that can break down silos. Focus on delivery through collaboration, and bringing people together to work towards the same purpose across organizational boundaries . Exhibits intellectual curiosity and integrity and has a strong passion for innovation . Understanding of Roche-supported operating systems, devices and applications, including the Google Suite of Applications, MS Office, etc. . Solid written and oral communication skills in English Nice to have: German is a plus Referenz Nr.: 923649TP Rolle: IT Workplace Services Professional (m/f/d) Industrie: Pharma Arbeitsort: Rotkreuz Pensum: 100% Start: 01.11.2024 Dauer: 12 Bewerbungsfrist : 19.09.2024 Sollte diese Position Ihr Interesse geweckt haben, senden Sie uns bitte Ihr komplettes zu. Über uns : ITech Consult ist ein nach ISO 9001:2015 zertifiziertes Schweizer Unternehmen mit Niederlassungen in Deutschland und Irland. ITech Consult ist spezialisiert auf die Vermittlung von hochqualifizierten Kandidaten für den Personalverleih in den Bereichen IT, Life Science & Engineering. Wir bieten Personalverleih & Payroll Dienstleistungen an. Für unsere Kandidaten ist dies kostenlos, auch bei Payroll berechnen wir Ihnen keine zusätzlichen Gebühren.
13/09/2024
Project-based
IT Workplace Services Professional (m/f/d) - support / onsite services / mobile devices / hardware / English Projekt: Für unseren Kunden Roche Diagnostics International AG mit Sitz in Rotkreuz suchen wir einen IT Workplace Services Professional (m/f/d) Hintergrund: The position is part of the IT End User Services Department and serves as reinforcement for the local onsite IT support team. The IT End User Services team deals directly with customer inquiries and problems relating to Windows, Apple Mac and iOS devices. The position is basically between 1st and 2nd level support. The focus is on 2nd level support and not 1st level. The perfect candidate: The perfect candidate exhibits a Lean-Agile Mindset and working knowledge of the ITIL v3 processes in an IT service delivery. Additionally we are looking for someone who speaks fluent English and has experience with ticketing systems and troubleshooting hardware, software and mobile devices. Hauptaufgaben und Verantwortungsbereiche: . Acting as a digital enabler for our business colleagues & functions . You drive employee productivity through consultancy, provide intimacy and site proximity at the sites, and ensure a personalized Roche employee experience. . You leverage available data (eg: Nexthink, SNOW) for proactive support . You support and manage the Incident/Request management processes to ensure Service Level Agreements are met and drive continuous improvement through trend analysis. . You manage IT hardware life cycle management & deskside support processes/managed services for the site . You provide support & guidance for onsite services (eg events and meetings) by leveraging from internal and external providers. Drive the user experience and promote best practices . You drive and enable standard workplace infrastructure, global/local projects, and deployments in collaboration with product teams. . You proactively address and follow through on process-improvement ideas . You support local audit, inspection and certification requirements . You support local Business Continuity and IT Disaster Recovery planning activities Must Haves: . Excellent working knowledge of the ITIL v3 processes in an IT service delivery . Experience with ticketing systems and troubleshooting hardware, software and mobile devices . Enterprise mindset that can break down silos. Focus on delivery through collaboration, and bringing people together to work towards the same purpose across organizational boundaries . Exhibits intellectual curiosity and integrity and has a strong passion for innovation . Understanding of Roche-supported operating systems, devices and applications, including the Google Suite of Applications, MS Office, etc. . Solid written and oral communication skills in English Nice to have: German is a plus Referenz Nr.: 923649TP Rolle: IT Workplace Services Professional (m/f/d) Industrie: Pharma Arbeitsort: Rotkreuz Pensum: 100% Start: 01.11.2024 Dauer: 12 Bewerbungsfrist : 19.09.2024 Sollte diese Position Ihr Interesse geweckt haben, senden Sie uns bitte Ihr komplettes zu. Über uns : ITech Consult ist ein nach ISO 9001:2015 zertifiziertes Schweizer Unternehmen mit Niederlassungen in Deutschland und Irland. ITech Consult ist spezialisiert auf die Vermittlung von hochqualifizierten Kandidaten für den Personalverleih in den Bereichen IT, Life Science & Engineering. Wir bieten Personalverleih & Payroll Dienstleistungen an. Für unsere Kandidaten ist dies kostenlos, auch bei Payroll berechnen wir Ihnen keine zusätzlichen Gebühren.