Job Title: Service Desk Analyst Salary: £25,000 Location: Swindon (Hybrid) 2/3 days per week on-site About the role This role presents an exciting opportunity for an enthusiastic individual with a keen eye for detail and a passion for delivering exceptional service. The primary responsibilities involve managing user access for internal staff and external firms, including the creation, modification, and removal of system accounts and software licenses. The successful candidate will work closely with internal teams and advisers to resolve access-related queries and ensure smooth user onboarding and offboarding processes. Additionally, the role includes responsibilities around software asset management, ensuring licenses are assigned, managed, and removed efficiently. Key Responsibilities: Following established procedures to manage access for new starters, leavers, and role changes Overseeing the leavers' process, ensuring timely return of IT equipment Conducting onboarding calls for new starters, assisting them with system access and resolving queries Managing access-related tickets, ensuring they are updated, tracked, and escalated when necessary Handling the allocation and removal of system licenses, maintaining an accurate record of activities Supporting the IT service desk by managing overflow calls during peak times Diagnosing and resolving access-related issues, ensuring accurate logging and appropriate escalation Conducting access audits and re-verifications for critical systems Contacting users who no longer require software licenses to recover them for reallocation Maintaining up-to-date access documentation for audit and compliance purpose Required Qualifications & Experience: Experience handling customer calls and managing challenging situations ITIL V3 or V4 certification is advantageous Knowledge of Active Directory and user administration within Microsoft 365 and Dynamics 365 Familiarity with data protection regulations and industry standards such as FCA guidelines Strong understanding of access management processes, including starters, leavers, and role-based access control Technical Expertise: Microsoft Dynamics user administration Active Directory management M365 licensing and administration Key Skills & Competencies: Excellent organisational and communication skills Professional attitude with the ability to lead by example Ability to multi-task and adapt to a fast-paced, agile work environment Strong analytical and problem-solving abilities with keen attention to detail Ownership of tasks and a proactive approach to issue resolution Strong written and verbal customer service skills What's on Offer: Bonus scheme: 7.5% on target Pension scheme: employer matches up to 5% contributions and adds an additional 5% Critical illness cover, income protection, and death in service 25 days of holiday plus bank holidays, with the option to purchase up to 10 additional days A flexible benefits package including private medical and dental insurance, among others This role offers the chance to join a dynamic and growing business that values individual contributions and is committed to professional development. The organisation fosters an inclusive and supportive work culture where employees can thrive both personally and professionally.
18/09/2024
Full time
Job Title: Service Desk Analyst Salary: £25,000 Location: Swindon (Hybrid) 2/3 days per week on-site About the role This role presents an exciting opportunity for an enthusiastic individual with a keen eye for detail and a passion for delivering exceptional service. The primary responsibilities involve managing user access for internal staff and external firms, including the creation, modification, and removal of system accounts and software licenses. The successful candidate will work closely with internal teams and advisers to resolve access-related queries and ensure smooth user onboarding and offboarding processes. Additionally, the role includes responsibilities around software asset management, ensuring licenses are assigned, managed, and removed efficiently. Key Responsibilities: Following established procedures to manage access for new starters, leavers, and role changes Overseeing the leavers' process, ensuring timely return of IT equipment Conducting onboarding calls for new starters, assisting them with system access and resolving queries Managing access-related tickets, ensuring they are updated, tracked, and escalated when necessary Handling the allocation and removal of system licenses, maintaining an accurate record of activities Supporting the IT service desk by managing overflow calls during peak times Diagnosing and resolving access-related issues, ensuring accurate logging and appropriate escalation Conducting access audits and re-verifications for critical systems Contacting users who no longer require software licenses to recover them for reallocation Maintaining up-to-date access documentation for audit and compliance purpose Required Qualifications & Experience: Experience handling customer calls and managing challenging situations ITIL V3 or V4 certification is advantageous Knowledge of Active Directory and user administration within Microsoft 365 and Dynamics 365 Familiarity with data protection regulations and industry standards such as FCA guidelines Strong understanding of access management processes, including starters, leavers, and role-based access control Technical Expertise: Microsoft Dynamics user administration Active Directory management M365 licensing and administration Key Skills & Competencies: Excellent organisational and communication skills Professional attitude with the ability to lead by example Ability to multi-task and adapt to a fast-paced, agile work environment Strong analytical and problem-solving abilities with keen attention to detail Ownership of tasks and a proactive approach to issue resolution Strong written and verbal customer service skills What's on Offer: Bonus scheme: 7.5% on target Pension scheme: employer matches up to 5% contributions and adds an additional 5% Critical illness cover, income protection, and death in service 25 days of holiday plus bank holidays, with the option to purchase up to 10 additional days A flexible benefits package including private medical and dental insurance, among others This role offers the chance to join a dynamic and growing business that values individual contributions and is committed to professional development. The organisation fosters an inclusive and supportive work culture where employees can thrive both personally and professionally.
IT Support Analyst Salary Up to £30,600 + Bonus Hybrid Working Coleraine CPS Group are currently working with a well-established business who are going through a period of exciting growth and are looking for a new IT Support Analyst to join the team. In this position you would be working as a part of the IT Service Desk team helping to deliver an outstanding IT service by providing desktop, remote and infrastructure support. Key Responsibilities: * Providing 1st/2nd line onsite and remote support * Support a range of software applications including office 365, Sage X3 etc. * Administer Windows Servers in physical, Azure, and VMWare environments * Provide support for PC's, Smartphones, Tablets, and Printers both onsite and remotely Candidate Skills/Experience: * Previous experience in a similar position * Good knowledge of network and PC operating systems including Windows Server, Azure, and VMWare environments * Strong knowledge of Microsoft Windows 10/11 * Good understanding of LAN/WAN networking and the ability to troubleshoot network issues * Prior experience managing deployments/rollouts of PC's, phone and Servers Contact: Matt Jacob - CPS Group UK By applying to this advert you are giving CPS Group (UK) Ltd authority to hold and process your data for this specific role and any other roles we may deem suitable to you over time. We will not pass your data to any third party without your verbal or written permission to do so. All incoming and outgoing calls are recorded for training and compliance purposes. CPS Group (UK) Ltd is acting as an Employment Agency in relation to this vacancy. Our new privacy policy can be found on our website
18/09/2024
Full time
IT Support Analyst Salary Up to £30,600 + Bonus Hybrid Working Coleraine CPS Group are currently working with a well-established business who are going through a period of exciting growth and are looking for a new IT Support Analyst to join the team. In this position you would be working as a part of the IT Service Desk team helping to deliver an outstanding IT service by providing desktop, remote and infrastructure support. Key Responsibilities: * Providing 1st/2nd line onsite and remote support * Support a range of software applications including office 365, Sage X3 etc. * Administer Windows Servers in physical, Azure, and VMWare environments * Provide support for PC's, Smartphones, Tablets, and Printers both onsite and remotely Candidate Skills/Experience: * Previous experience in a similar position * Good knowledge of network and PC operating systems including Windows Server, Azure, and VMWare environments * Strong knowledge of Microsoft Windows 10/11 * Good understanding of LAN/WAN networking and the ability to troubleshoot network issues * Prior experience managing deployments/rollouts of PC's, phone and Servers Contact: Matt Jacob - CPS Group UK By applying to this advert you are giving CPS Group (UK) Ltd authority to hold and process your data for this specific role and any other roles we may deem suitable to you over time. We will not pass your data to any third party without your verbal or written permission to do so. All incoming and outgoing calls are recorded for training and compliance purposes. CPS Group (UK) Ltd is acting as an Employment Agency in relation to this vacancy. Our new privacy policy can be found on our website
Advent Geneva Support Analyst - Contract Opportunity - Dublin - 6 months - Financial Services A large global financial services client of ours are seeking an Advent Geneva Application Analyst to join them on an initial 6 month contract, on a relaxed hybrid basis out of Dublin, with likely extension. The rate is 300 - 350 euros a day and are looking for someone to start ASAP with interviews next week. Roles and Responsibility: Play a key role as part of global support team covering IT Core applications domain. Act as a first point of contact for Level 1 & Level 2 Incident & Problem Management support by working with vendors &/or Internal support teams to resolve technical and user issues during product migration and BAU (Business As Usual) operations. Document processes, procedures and policies as required for appropriate governance of platforms. Day-to-day monitoring of our internal processes to ensure pro-active resolution of any issues that arise. Document business user procedures and support user training. Participate in co-ordination and implementation of new platform releases with business users. Support Project Managers in ongoing initiatives related to the Business Core Operations Solutions. Internal co-ordination between distinct internal IT functions and groups to ensure high quality service delivery and total ownership of issues to complete resolution. Support the business in Business Continuity and Disaster Recovery initiatives. Desired Experience: * SS&C Advent Geneva. * Familiarity with Broadridge Security Master, Price Master, and Analytics Master. * Linux operating systems. * Strong programming skills in Python, C#, and Visual Basic. * Experience with SQL Server and ability to write complex queries If of interest, please apply or send across your CV to (see below) Please note, no sponsorship is available for this role.
18/09/2024
Project-based
Advent Geneva Support Analyst - Contract Opportunity - Dublin - 6 months - Financial Services A large global financial services client of ours are seeking an Advent Geneva Application Analyst to join them on an initial 6 month contract, on a relaxed hybrid basis out of Dublin, with likely extension. The rate is 300 - 350 euros a day and are looking for someone to start ASAP with interviews next week. Roles and Responsibility: Play a key role as part of global support team covering IT Core applications domain. Act as a first point of contact for Level 1 & Level 2 Incident & Problem Management support by working with vendors &/or Internal support teams to resolve technical and user issues during product migration and BAU (Business As Usual) operations. Document processes, procedures and policies as required for appropriate governance of platforms. Day-to-day monitoring of our internal processes to ensure pro-active resolution of any issues that arise. Document business user procedures and support user training. Participate in co-ordination and implementation of new platform releases with business users. Support Project Managers in ongoing initiatives related to the Business Core Operations Solutions. Internal co-ordination between distinct internal IT functions and groups to ensure high quality service delivery and total ownership of issues to complete resolution. Support the business in Business Continuity and Disaster Recovery initiatives. Desired Experience: * SS&C Advent Geneva. * Familiarity with Broadridge Security Master, Price Master, and Analytics Master. * Linux operating systems. * Strong programming skills in Python, C#, and Visual Basic. * Experience with SQL Server and ability to write complex queries If of interest, please apply or send across your CV to (see below) Please note, no sponsorship is available for this role.
Applications Manager, Law Firm, Chesterfield & Sheffield Summary: We are seeking a business-focused Applications Manager to join the IT team of two Support Analysts and an Infrastructure Manager in this expanding law firm. In this new, key role, you will oversee the development and management of the firm's legal software applications and data systems, ensuring they align with business goals. The role is based in Chesterfield with regular visits to the Sheffield office. Why Join? The firm has doubled in size in two years to 80 staff. It's a new role and an opportunity to transform the way applications are managed and used. Opportunities for professional growth for someone with IT Training, Applications Analysis or Business Analysis skills, who has experience defining user workflows and of owning an application. Family atmosphere but with ambition to transform all business service functions. Accordingly, the role reports to the board. A great opportunity to really make a difference. Key Responsibilities: Reduce impact of differing working practices in the business through targeted IT training. Lead the technical management of Practice Management, Document Management, Case Management, and CRM systems. Oversee software life cycle management. Collaborate with stakeholders to implement and optimize new systems. Work with users to define and implement new application workflows. Offer technical support to the IT team and other departments. Stay updated with industry trends and recommend new technologies. Communicate effectively with all levels of staff. Develop and champion data management policies. Ensure data integrity of systems. Develop management reporting for the business. Lead projects related to application development and data management. Manage project plans, timelines, and ensure compliance with regulations. Engage with vendors for support, development and project work. Please apply with CV Applications Manager, Law Firm, Chesterfield & Sheffield
18/09/2024
Full time
Applications Manager, Law Firm, Chesterfield & Sheffield Summary: We are seeking a business-focused Applications Manager to join the IT team of two Support Analysts and an Infrastructure Manager in this expanding law firm. In this new, key role, you will oversee the development and management of the firm's legal software applications and data systems, ensuring they align with business goals. The role is based in Chesterfield with regular visits to the Sheffield office. Why Join? The firm has doubled in size in two years to 80 staff. It's a new role and an opportunity to transform the way applications are managed and used. Opportunities for professional growth for someone with IT Training, Applications Analysis or Business Analysis skills, who has experience defining user workflows and of owning an application. Family atmosphere but with ambition to transform all business service functions. Accordingly, the role reports to the board. A great opportunity to really make a difference. Key Responsibilities: Reduce impact of differing working practices in the business through targeted IT training. Lead the technical management of Practice Management, Document Management, Case Management, and CRM systems. Oversee software life cycle management. Collaborate with stakeholders to implement and optimize new systems. Work with users to define and implement new application workflows. Offer technical support to the IT team and other departments. Stay updated with industry trends and recommend new technologies. Communicate effectively with all levels of staff. Develop and champion data management policies. Ensure data integrity of systems. Develop management reporting for the business. Lead projects related to application development and data management. Manage project plans, timelines, and ensure compliance with regulations. Engage with vendors for support, development and project work. Please apply with CV Applications Manager, Law Firm, Chesterfield & Sheffield
Head of Product - Salesforce Our client are the world's largest technology provider in its field. They are a global community of 3,000 professionals with presence in 96 countries. They are seeking a Head of Product - Salesforce as part of a major transformation to customer journey for sales and service for both local and global customers. Fundamental to this transformation will be the development and roll-out of Salesforce Sales and Service Cloud to support this process. The Head of Product - Salesforce will work hand in hand with the business owners and the Programme Manager, whose role it will be to manage the roll-out of the Salesforce solution and business change globally. The Role Works with the product owners and Programme Manager to define and prioritise the product roadmap for the development of Salesforce. Leads and motivates an agile delivery team made up of third party and inhouse resources to configure and develop the Salesforce platform in line with the roadmap. Managing and co-ordinating with other teams - including ERP and integration - to deliver the complete solution. Manages the release plan and release management process to ensure seamless deployment of new features on a regular agile release cycle. Responsibilities for Head of Product - Salesforce Acts as Business Analyst and functional Salesforce architect, managing requirements from the business, and designing solutions in the Salesforce platform. Manages the incoming demand from the business, running the prioritisation process to feed these into an agile delivery team with monthly releases. Manages the agile team to deliver efficiently, via configuration of the Salesforce product, avoiding customer development where possible, and using the inbuilt salesforce tools. Oversees testing and UAT with the business owners and manages the release process. Manages any ongoing BAU changes to the product. Works with the Solutions Architect to define and oversee development of any Salesforce integrations to other systems. Create and maintain comprehensive documentation of the Salesforce solution, including designs, test plans, and user guides. Ensure all Salesforce solutions comply with industry regulations, data privacy, and security standards. Stay current with Salesforce releases, new features, and best practices. Skills & Expertise You will have the vision and product knowledge of where Salesforce can truly add value. You will support our business development, and grow the organisations understanding of Salesforce, and support in building a well-versed global workforce. You will have a true technical understanding of Salesforce and be the technical and development owner of the application. Strong stakeholder management expertise in programmer environments with multiple stakeholders Strategic thinker with background in transformation, who can really help the business see the art of the possible in terms of the customer journey, painting a compelling picture of the vision and strategy that motivates others to action. Strong written and verbal communication skills Builds partnerships and works collaboratively with others to meet shared objectives. Experience and qualifications Minimum of 5 years' experience in managing IT enabled customer service and sales programs, at least some of which in a global environment, using Salesforce in a similar asset based B2B business eg shipping, automotive, rail, aviation, etc. Degree educated - Business, Sales, or Marketing related degree a bonus. In-depth knowledge of the Salesforce platform, including Sales Cloud, Service Cloud and Marketing Cloud. Experience of field service management and CPQ also an advantage Strong experience of process re-engineering and customer journey mapping: use and experience of Lean principles and methodologies an advantage Demonstrable ability to lead cross-functional teams and manage stakeholders at all levels. Experience in delivering Salesforce project using Agile delivery methodologies. Knowledge of SAFe an advantage Familiarity with customer experience management (CEM) and customer relationship management (CRM) best practices.
18/09/2024
Full time
Head of Product - Salesforce Our client are the world's largest technology provider in its field. They are a global community of 3,000 professionals with presence in 96 countries. They are seeking a Head of Product - Salesforce as part of a major transformation to customer journey for sales and service for both local and global customers. Fundamental to this transformation will be the development and roll-out of Salesforce Sales and Service Cloud to support this process. The Head of Product - Salesforce will work hand in hand with the business owners and the Programme Manager, whose role it will be to manage the roll-out of the Salesforce solution and business change globally. The Role Works with the product owners and Programme Manager to define and prioritise the product roadmap for the development of Salesforce. Leads and motivates an agile delivery team made up of third party and inhouse resources to configure and develop the Salesforce platform in line with the roadmap. Managing and co-ordinating with other teams - including ERP and integration - to deliver the complete solution. Manages the release plan and release management process to ensure seamless deployment of new features on a regular agile release cycle. Responsibilities for Head of Product - Salesforce Acts as Business Analyst and functional Salesforce architect, managing requirements from the business, and designing solutions in the Salesforce platform. Manages the incoming demand from the business, running the prioritisation process to feed these into an agile delivery team with monthly releases. Manages the agile team to deliver efficiently, via configuration of the Salesforce product, avoiding customer development where possible, and using the inbuilt salesforce tools. Oversees testing and UAT with the business owners and manages the release process. Manages any ongoing BAU changes to the product. Works with the Solutions Architect to define and oversee development of any Salesforce integrations to other systems. Create and maintain comprehensive documentation of the Salesforce solution, including designs, test plans, and user guides. Ensure all Salesforce solutions comply with industry regulations, data privacy, and security standards. Stay current with Salesforce releases, new features, and best practices. Skills & Expertise You will have the vision and product knowledge of where Salesforce can truly add value. You will support our business development, and grow the organisations understanding of Salesforce, and support in building a well-versed global workforce. You will have a true technical understanding of Salesforce and be the technical and development owner of the application. Strong stakeholder management expertise in programmer environments with multiple stakeholders Strategic thinker with background in transformation, who can really help the business see the art of the possible in terms of the customer journey, painting a compelling picture of the vision and strategy that motivates others to action. Strong written and verbal communication skills Builds partnerships and works collaboratively with others to meet shared objectives. Experience and qualifications Minimum of 5 years' experience in managing IT enabled customer service and sales programs, at least some of which in a global environment, using Salesforce in a similar asset based B2B business eg shipping, automotive, rail, aviation, etc. Degree educated - Business, Sales, or Marketing related degree a bonus. In-depth knowledge of the Salesforce platform, including Sales Cloud, Service Cloud and Marketing Cloud. Experience of field service management and CPQ also an advantage Strong experience of process re-engineering and customer journey mapping: use and experience of Lean principles and methodologies an advantage Demonstrable ability to lead cross-functional teams and manage stakeholders at all levels. Experience in delivering Salesforce project using Agile delivery methodologies. Knowledge of SAFe an advantage Familiarity with customer experience management (CEM) and customer relationship management (CRM) best practices.
IT Support Analyst - Fluent Spanish MUST Speak Fluent Spanish Please DO NOT Apply for this role if you don't. About The Role: You'll be working in a dynamic IT & Infrastructure team within a Financial Environment helping with the delivery, management and support of all IT-related systems and applications. As an IT Support Analyst, you'll become an integral team member, providing hands-on and remote support for desktop services and telecoms systems. Minimum Required Skills: Fluent Spanish Speaker 1 year + IT Support experience Core knowledge of Windows Desktop/Server, Active Directory Some Linux Systems Administration on any variant - Red Hat, CentOS, Rocky Scripting in any language - Bash/Shell, Python or similar Whilst more junior applicants will be considered ideally candidates will have 3+ years' experience with a higher level of technical proficiency/additional skills. Highly Desirable Skills: Strong Database experience - SQL Server/Oracle - Able to write queries, stored procedures, triggers etc. Strong Linux Systems Administration - Red Hat, Ubuntu, CentOS, Rocky. Previous banking/Financial Application/Market Data Support experience Experience with FIX Protocol including Client Onboarding and day to day troubleshooting Some networking including DNS/DHCP, TCP/UDP, Telnet, IP, Ports etc. Knowledge or interest in the Financial markets including Equities, Futures, FX and Derivatives including basic Trading concepts. Some Cloud experience - AWS/Azure Previous use of GIT version control or similar The client has a broad salary range and will consider candidates with 1 to 5+ years' experience with remuneration in line with their level of experience/skills. There is also an excellent benefits package and annual bonus/share options.
18/09/2024
Full time
IT Support Analyst - Fluent Spanish MUST Speak Fluent Spanish Please DO NOT Apply for this role if you don't. About The Role: You'll be working in a dynamic IT & Infrastructure team within a Financial Environment helping with the delivery, management and support of all IT-related systems and applications. As an IT Support Analyst, you'll become an integral team member, providing hands-on and remote support for desktop services and telecoms systems. Minimum Required Skills: Fluent Spanish Speaker 1 year + IT Support experience Core knowledge of Windows Desktop/Server, Active Directory Some Linux Systems Administration on any variant - Red Hat, CentOS, Rocky Scripting in any language - Bash/Shell, Python or similar Whilst more junior applicants will be considered ideally candidates will have 3+ years' experience with a higher level of technical proficiency/additional skills. Highly Desirable Skills: Strong Database experience - SQL Server/Oracle - Able to write queries, stored procedures, triggers etc. Strong Linux Systems Administration - Red Hat, Ubuntu, CentOS, Rocky. Previous banking/Financial Application/Market Data Support experience Experience with FIX Protocol including Client Onboarding and day to day troubleshooting Some networking including DNS/DHCP, TCP/UDP, Telnet, IP, Ports etc. Knowledge or interest in the Financial markets including Equities, Futures, FX and Derivatives including basic Trading concepts. Some Cloud experience - AWS/Azure Previous use of GIT version control or similar The client has a broad salary range and will consider candidates with 1 to 5+ years' experience with remuneration in line with their level of experience/skills. There is also an excellent benefits package and annual bonus/share options.
Computer System Validation Expert vacancy requiring profound English knowledge for a globally operating Neuchâtel based company in the Pharma sector . Your tasks: Managing system activities with a focus on Analytical Instrument Qualification and Computerized System Validation Supporting the Data Integrity deployment in the department following cGMP, company policies and EHS requirements Authoring specification documents, including URS-FS-SDCS, plans, protocols, and reports Overseeing validation and qualification activities executed by analysts, providing training and support Executing and documenting Equipment and Software validation Conducting and participating in risk assessments, root cause analysis and investigations Your experience/knowledge: 5+ years of relevant validation experience in the biotechnology or pharmaceutical industry Solid skills in Data Integrity requirements and validation of life cycle requirements for cGMPs laboratory systems Profound project management knowledge to support project delivery and operational readiness Master's degree in Engineering, Computer Science, or related technical fields Language skills: French and English - fluent in written and spoken Your soft skills: Excellent comprehension skills with attention to detail A proven ability to lead cross functional teams and deliver on tight timelines Analytical and solution-orientated thinking Location: Neuchâtel, Switzerland Work setting: On-site Sector: Pharma Start: ASAP Duration: 12 months Workload: 100% Ref .Nr.: BH 22110 Take the next step and send us your resume along with a daytime phone number where we can reach you. Due to Swiss work permit restrictions, we can only consider applications from Swiss nationals, EU citizens as well as current work-permit holders for Switzerland. Ukrainian refugees are warmly welcomed, we will support you all the way. We welcome applications from individuals of all genders, age groups, sexual orientations, personal expressions, ethnic backgrounds, and religious beliefs. Therefore, there is no requirement to provide gender information or a photo in your application. As per client requirements, we need information about your marital status, nationality, date of birth, and a valid Swiss work permit. For applicants with disabilities, we are happy to explore potential solutions with our end client.
18/09/2024
Project-based
Computer System Validation Expert vacancy requiring profound English knowledge for a globally operating Neuchâtel based company in the Pharma sector . Your tasks: Managing system activities with a focus on Analytical Instrument Qualification and Computerized System Validation Supporting the Data Integrity deployment in the department following cGMP, company policies and EHS requirements Authoring specification documents, including URS-FS-SDCS, plans, protocols, and reports Overseeing validation and qualification activities executed by analysts, providing training and support Executing and documenting Equipment and Software validation Conducting and participating in risk assessments, root cause analysis and investigations Your experience/knowledge: 5+ years of relevant validation experience in the biotechnology or pharmaceutical industry Solid skills in Data Integrity requirements and validation of life cycle requirements for cGMPs laboratory systems Profound project management knowledge to support project delivery and operational readiness Master's degree in Engineering, Computer Science, or related technical fields Language skills: French and English - fluent in written and spoken Your soft skills: Excellent comprehension skills with attention to detail A proven ability to lead cross functional teams and deliver on tight timelines Analytical and solution-orientated thinking Location: Neuchâtel, Switzerland Work setting: On-site Sector: Pharma Start: ASAP Duration: 12 months Workload: 100% Ref .Nr.: BH 22110 Take the next step and send us your resume along with a daytime phone number where we can reach you. Due to Swiss work permit restrictions, we can only consider applications from Swiss nationals, EU citizens as well as current work-permit holders for Switzerland. Ukrainian refugees are warmly welcomed, we will support you all the way. We welcome applications from individuals of all genders, age groups, sexual orientations, personal expressions, ethnic backgrounds, and religious beliefs. Therefore, there is no requirement to provide gender information or a photo in your application. As per client requirements, we need information about your marital status, nationality, date of birth, and a valid Swiss work permit. For applicants with disabilities, we are happy to explore potential solutions with our end client.
Job Spec: Experienced ServiceNow resource. Minimum 6 Years -12 Years in collaborating with teams to understand their requirements and pain points, translating them into functional specifications. Design, configure, and customize ServiceNow modules to optimize legal service processes such as Sales And Order Management/Network Inventory Management Implement best practices for legal service management using ServiceNow, ensuring alignment with the organization's goals. Conduct workshops and training sessions for end-users to ensure successful adoption of the implemented solutions. Perform system testing, troubleshooting, and issue resolution during the implementation phase. Collaborate with technical teams to define integrations with other systems and applications, ensuring seamless data flow. Stay updated with ServiceNow platform advancements and legal industry trends, incorporating them into the solution design. Provide ongoing support to end-users, addressing their queries and issues related to the ServiceNow platform. Document processes, configurations, and solutions to create comprehensive user guides and training materials. Proven 6+ years' experience as a functional consultant or business analyst in legal services management. In-depth understanding of processes and workflows within organizations. Strong expertise in configuring and customizing the ServiceNow platform for legal service management . Excellent communication and interpersonal skills. Relevant ServiceNow certifications (eg, ServiceNow Certified Implementation Specialist) are a plus.
18/09/2024
Project-based
Job Spec: Experienced ServiceNow resource. Minimum 6 Years -12 Years in collaborating with teams to understand their requirements and pain points, translating them into functional specifications. Design, configure, and customize ServiceNow modules to optimize legal service processes such as Sales And Order Management/Network Inventory Management Implement best practices for legal service management using ServiceNow, ensuring alignment with the organization's goals. Conduct workshops and training sessions for end-users to ensure successful adoption of the implemented solutions. Perform system testing, troubleshooting, and issue resolution during the implementation phase. Collaborate with technical teams to define integrations with other systems and applications, ensuring seamless data flow. Stay updated with ServiceNow platform advancements and legal industry trends, incorporating them into the solution design. Provide ongoing support to end-users, addressing their queries and issues related to the ServiceNow platform. Document processes, configurations, and solutions to create comprehensive user guides and training materials. Proven 6+ years' experience as a functional consultant or business analyst in legal services management. In-depth understanding of processes and workflows within organizations. Strong expertise in configuring and customizing the ServiceNow platform for legal service management . Excellent communication and interpersonal skills. Relevant ServiceNow certifications (eg, ServiceNow Certified Implementation Specialist) are a plus.
Job Title: System Accountant Salary: £65,000 per annum Working Pattern: Hybrid working, with 2 days in the office per week Our client is seeking a System Accountant to play a pivotal role in the implementation, configuration and ongoing support of their Dynamics 365 Finance system. The System Accountant will be a Qualified Accountant with a flair for IT processes and have previous experience with shared services. The System Accountant will focus on Order to Cash (O2C) processes and drive continuous improvement across the company's finance operations. If you're passionate about finance systems and process automation, we'd love to hear from you. Benefits: Competitive pension scheme 25 days annual leave, plus 8 bank holidays An additional day's holiday for your birthday Buy and sell holiday scheme Electric Vehicle salary sacrifice scheme Enhanced maternity/adoption leave Discounts and savings via the employee benefits portal Health and well-being support via the Employee Assistance Programme Responsibilities: As a System Accountant, you will: Act as the lead analyst for O2C processes, supporting Procurement, Accounts Payable, Receivable, Fixed Assets and Treasury. Support cut-over processes and data migration for upcoming go-lives in line with our client's strategic plan. Maintain, update, and own process documentation, collaborating with business stakeholders. Clearly articulate and challenge finance processes to ensure continuous improvement. Use business analysis techniques to produce current and future documentation for key finance processes. Conduct gap analyses between business requirements and system capabilities, recommending solutions. Support the Project Team in testing, including test plan creation, test cycle management, and UAT criteria approval. If you have experience with Dynamics 365 Finance, analytical skills, and a passion for driving process efficiencies, this System Accountant role offers a fantastic opportunity to contribute to the company's finance transformation. Apply today to join our client as their next System Accountant and make a lasting impact!
18/09/2024
Full time
Job Title: System Accountant Salary: £65,000 per annum Working Pattern: Hybrid working, with 2 days in the office per week Our client is seeking a System Accountant to play a pivotal role in the implementation, configuration and ongoing support of their Dynamics 365 Finance system. The System Accountant will be a Qualified Accountant with a flair for IT processes and have previous experience with shared services. The System Accountant will focus on Order to Cash (O2C) processes and drive continuous improvement across the company's finance operations. If you're passionate about finance systems and process automation, we'd love to hear from you. Benefits: Competitive pension scheme 25 days annual leave, plus 8 bank holidays An additional day's holiday for your birthday Buy and sell holiday scheme Electric Vehicle salary sacrifice scheme Enhanced maternity/adoption leave Discounts and savings via the employee benefits portal Health and well-being support via the Employee Assistance Programme Responsibilities: As a System Accountant, you will: Act as the lead analyst for O2C processes, supporting Procurement, Accounts Payable, Receivable, Fixed Assets and Treasury. Support cut-over processes and data migration for upcoming go-lives in line with our client's strategic plan. Maintain, update, and own process documentation, collaborating with business stakeholders. Clearly articulate and challenge finance processes to ensure continuous improvement. Use business analysis techniques to produce current and future documentation for key finance processes. Conduct gap analyses between business requirements and system capabilities, recommending solutions. Support the Project Team in testing, including test plan creation, test cycle management, and UAT criteria approval. If you have experience with Dynamics 365 Finance, analytical skills, and a passion for driving process efficiencies, this System Accountant role offers a fantastic opportunity to contribute to the company's finance transformation. Apply today to join our client as their next System Accountant and make a lasting impact!
SAP OMP Business Analyst - 15months + - Remote We are currently supporting our global end client in their search for an OMP Planning Business Analyst. Location: 100% remote Languages: English speaking Start date: ASAP Duration: Until Dec 2025 + possible extensions 4+ years of technology experience, with some business supply chain experience ideally in a Planning Environment (OMP (SOP, MEIO, OPR, Data Manager), SAP-APO, SAP-IBP) Understand the Business's needs and priorities from the Product, support management of our intake and prioritization process. Understands development estimates and how levels of effort impact the priority of requirements. Functional and technical experience within IT in E2E Supply chain processes and applications - eg, Demand Planning, Supply Network Planning, Advanced planning capabilities. SOP Layer knowledge and how connects with OPR is key. Experience in Tactical Planning (SOP Layer: Simulation, Scenario Planning, Solvers) (MEIO or SOP: Inventory, Min & Max, Safety Stock within OMP) (OPR: Data Manager & how the SOP Data impacts OP & and vice versa) Experience of working in projects deploying planning systems or complex data management processes.
18/09/2024
Project-based
SAP OMP Business Analyst - 15months + - Remote We are currently supporting our global end client in their search for an OMP Planning Business Analyst. Location: 100% remote Languages: English speaking Start date: ASAP Duration: Until Dec 2025 + possible extensions 4+ years of technology experience, with some business supply chain experience ideally in a Planning Environment (OMP (SOP, MEIO, OPR, Data Manager), SAP-APO, SAP-IBP) Understand the Business's needs and priorities from the Product, support management of our intake and prioritization process. Understands development estimates and how levels of effort impact the priority of requirements. Functional and technical experience within IT in E2E Supply chain processes and applications - eg, Demand Planning, Supply Network Planning, Advanced planning capabilities. SOP Layer knowledge and how connects with OPR is key. Experience in Tactical Planning (SOP Layer: Simulation, Scenario Planning, Solvers) (MEIO or SOP: Inventory, Min & Max, Safety Stock within OMP) (OPR: Data Manager & how the SOP Data impacts OP & and vice versa) Experience of working in projects deploying planning systems or complex data management processes.
SAP Business Analyst - 12 month contract - French Speaking 600-800/day depending on suitability Key responsibilities Business Process Analysis and Documentation (eg description of AS-IS and TO-BE business processes, process flows, use cases) Business Process Reingeeneering Definition of models (eg business, conceptual, functional, data) Identification and consolidation of Business Requirements (functional, non-functional) Management of business deliverables necessary for S4/HANA implementation, mainly in the context of SAP Activate Methodology eg design of process flows in BPMN 2.0, work on the BPML structure, BRM ect.) Participation in the process of business requirements testing (providing input into/drafting business test cases, business scenarios for modular or End-2-End processes etc.) Contribution to the quality assurance of deliverables Collaboration with the Business and Technical programme stakeholders (internal and external parties) Lead of business process modelling/requirements meeting Knowledge and Skills: All of the following: A proven working experience in the domain of Business Process Analysis, Requirements Analysis and Business Process Reengineering related to Budgeting, Finance, Accounting, Logistics or Public Procurement for Information Systems in SAP technology. A proven working experience in BPMN 2.0 and definition of models eg conceptual, functional, business, data. Proven working experience in drafting of Business Test Cases for Enterprise Resource Planning Information Systems. A proven working experience with Data Migration activities/analysis. Ability to interface effectively with Key users Group, technical staff and to give presentations to senior management. Good knowledge of SAP Solution Manager (or equivalent tool). Good knowledge of current data protection regulatory aspects. Good communication skills (oral and written). Excellent knowledge of English and French (oral and written). SAP Business Analyst - 12 month contract - French Speaking - WILLING TO RELOCATE - bluewaveSELECT is a global recruitment business that is exclusively focused on SAP. Involved in placing over 4,000 SAP professionals, our team has helped deliver some of the highest-profile SAP programmes for some of the most recognisable brands all over of the world. We are on a mission is to become the world's most trusted SAP recruitment business, delivering our unique wow factor by consistently exceeding expectations for both our customers and our network of SAP professionals. We are an official SAP partner, you will find us on the Ariba Network and we have a 5-Star approval rating on TrustPilot from fellow SAP enthusiasts. Whether this will be your first experience with us, or you are a bluewaveSELECT regular, we look forward to working with you! Disclaimer; We try and contact all applicants to every advert however due to volumes of responses with some adverts we may not be able to get back to you in some cases. If this is the case and you do not hear from us within 5 working days please take it that your application has been unsuccessful. Please note, your profile will be rejected if you do not meet language/legislation criteria. Thank you.
18/09/2024
Project-based
SAP Business Analyst - 12 month contract - French Speaking 600-800/day depending on suitability Key responsibilities Business Process Analysis and Documentation (eg description of AS-IS and TO-BE business processes, process flows, use cases) Business Process Reingeeneering Definition of models (eg business, conceptual, functional, data) Identification and consolidation of Business Requirements (functional, non-functional) Management of business deliverables necessary for S4/HANA implementation, mainly in the context of SAP Activate Methodology eg design of process flows in BPMN 2.0, work on the BPML structure, BRM ect.) Participation in the process of business requirements testing (providing input into/drafting business test cases, business scenarios for modular or End-2-End processes etc.) Contribution to the quality assurance of deliverables Collaboration with the Business and Technical programme stakeholders (internal and external parties) Lead of business process modelling/requirements meeting Knowledge and Skills: All of the following: A proven working experience in the domain of Business Process Analysis, Requirements Analysis and Business Process Reengineering related to Budgeting, Finance, Accounting, Logistics or Public Procurement for Information Systems in SAP technology. A proven working experience in BPMN 2.0 and definition of models eg conceptual, functional, business, data. Proven working experience in drafting of Business Test Cases for Enterprise Resource Planning Information Systems. A proven working experience with Data Migration activities/analysis. Ability to interface effectively with Key users Group, technical staff and to give presentations to senior management. Good knowledge of SAP Solution Manager (or equivalent tool). Good knowledge of current data protection regulatory aspects. Good communication skills (oral and written). Excellent knowledge of English and French (oral and written). SAP Business Analyst - 12 month contract - French Speaking - WILLING TO RELOCATE - bluewaveSELECT is a global recruitment business that is exclusively focused on SAP. Involved in placing over 4,000 SAP professionals, our team has helped deliver some of the highest-profile SAP programmes for some of the most recognisable brands all over of the world. We are on a mission is to become the world's most trusted SAP recruitment business, delivering our unique wow factor by consistently exceeding expectations for both our customers and our network of SAP professionals. We are an official SAP partner, you will find us on the Ariba Network and we have a 5-Star approval rating on TrustPilot from fellow SAP enthusiasts. Whether this will be your first experience with us, or you are a bluewaveSELECT regular, we look forward to working with you! Disclaimer; We try and contact all applicants to every advert however due to volumes of responses with some adverts we may not be able to get back to you in some cases. If this is the case and you do not hear from us within 5 working days please take it that your application has been unsuccessful. Please note, your profile will be rejected if you do not meet language/legislation criteria. Thank you.
ServiceNow Support Engineer - ITSM - this is a long term contract opportunity for our Basel based client in the financial sector . Your tasks: Primary point of contact for production support of the ServiceNow platform Troubleshooting, diagnosing, evaluating and resolving issues, as well as escalating them to relevant teams Performing and documenting root cause analysis ensuring lessons learned as shared with appropriate stakeholders Developing checks for typical problems and proactively recommend procedures, controls and improvements for problem prevention Implementing simple functionalities to resolve issues and meet new business requirements Maintaining and supporting the existing processes, as well as participating in ServiceNow major upgrades Your experience/knowledge: IT Support Analyst specializing in technical support, troubleshooting, system maintenance, and user training Experience with ServiceNow platform , with deep expertise in ITSM modules including Incident Management, Problem Management, Change Management, and Service Catalog Proficient in creating and maintaining comprehensive system documentation for configurations, processes, and support procedures Strong troubleshooting and investigative abilities, skilled at correlating complex issues across systems and external factors University degree in IT or related field Language skills: English - fluent in written and spoken Your soft skills: Excellent team player and ability to collaborate with team members and business counterpart Strong analytical and problem-solving abilities Location: Basel, Switzerland Work setting: Hybrid Sector: Finances Start: ASAP Duration: 12MM+ Workload: 100% Ref.Nr.: BH 22106 Take the next step and send us your resume along with a daytime phone number where we can reach you. Due to Swiss work permit restrictions, we can only consider applications from Swiss nationals, EU citizens as well as current work-permit holders for Switzerland. Ukrainian refugees are warmly welcomed, we will support you all the way. We welcome applications from individuals of all genders, age groups, sexual orientations, personal expressions, ethnic backgrounds, and religious beliefs. Therefore, there is no requirement to provide gender information or a photo in your application. As per client requirements, we need information about your marital status, nationality, date of birth, and a valid Swiss work permit. For applicants with disabilities, we are happy to explore potential solutions with our end client.
18/09/2024
Project-based
ServiceNow Support Engineer - ITSM - this is a long term contract opportunity for our Basel based client in the financial sector . Your tasks: Primary point of contact for production support of the ServiceNow platform Troubleshooting, diagnosing, evaluating and resolving issues, as well as escalating them to relevant teams Performing and documenting root cause analysis ensuring lessons learned as shared with appropriate stakeholders Developing checks for typical problems and proactively recommend procedures, controls and improvements for problem prevention Implementing simple functionalities to resolve issues and meet new business requirements Maintaining and supporting the existing processes, as well as participating in ServiceNow major upgrades Your experience/knowledge: IT Support Analyst specializing in technical support, troubleshooting, system maintenance, and user training Experience with ServiceNow platform , with deep expertise in ITSM modules including Incident Management, Problem Management, Change Management, and Service Catalog Proficient in creating and maintaining comprehensive system documentation for configurations, processes, and support procedures Strong troubleshooting and investigative abilities, skilled at correlating complex issues across systems and external factors University degree in IT or related field Language skills: English - fluent in written and spoken Your soft skills: Excellent team player and ability to collaborate with team members and business counterpart Strong analytical and problem-solving abilities Location: Basel, Switzerland Work setting: Hybrid Sector: Finances Start: ASAP Duration: 12MM+ Workload: 100% Ref.Nr.: BH 22106 Take the next step and send us your resume along with a daytime phone number where we can reach you. Due to Swiss work permit restrictions, we can only consider applications from Swiss nationals, EU citizens as well as current work-permit holders for Switzerland. Ukrainian refugees are warmly welcomed, we will support you all the way. We welcome applications from individuals of all genders, age groups, sexual orientations, personal expressions, ethnic backgrounds, and religious beliefs. Therefore, there is no requirement to provide gender information or a photo in your application. As per client requirements, we need information about your marital status, nationality, date of birth, and a valid Swiss work permit. For applicants with disabilities, we are happy to explore potential solutions with our end client.
D365 F&O L1/2 Support Analyst £25,000 - £32,000 DOE Hybrid, London 6-month FTC Role Overview : My client is looking for a D365 Finance and Operations Support Analyst to join the team on a 6-month basis, working in their Finance Systems Team to provide day-to-day level 2 support to key systems. This is a great opportunity for anyone wanting to join an organisation that prioritises career development, personal growth, and lifelong learning. Daily Responsibilities : Providing level 1 and 2 support to users of the D365 Finance and Operations system Supporting in key DevOps processes Helping to support key finance system processes including Order to Cash, Procure to Pay, Record to Report, and Source to Pay To be considered for this role, you'll need to have : Experience providing 1st line support to D365 Finance and Operations systems Knowledge of Agile/Waterfall/Wagile methodologies Background in either Project Management, Business Analysis, or Finance Systems Proven D365 Finance and Operations functional knowledge Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
18/09/2024
D365 F&O L1/2 Support Analyst £25,000 - £32,000 DOE Hybrid, London 6-month FTC Role Overview : My client is looking for a D365 Finance and Operations Support Analyst to join the team on a 6-month basis, working in their Finance Systems Team to provide day-to-day level 2 support to key systems. This is a great opportunity for anyone wanting to join an organisation that prioritises career development, personal growth, and lifelong learning. Daily Responsibilities : Providing level 1 and 2 support to users of the D365 Finance and Operations system Supporting in key DevOps processes Helping to support key finance system processes including Order to Cash, Procure to Pay, Record to Report, and Source to Pay To be considered for this role, you'll need to have : Experience providing 1st line support to D365 Finance and Operations systems Knowledge of Agile/Waterfall/Wagile methodologies Background in either Project Management, Business Analysis, or Finance Systems Proven D365 Finance and Operations functional knowledge Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Dialler Manager (Sales and Retention Data Analyst) £38K- £42K + Pension + Benefits + Bonus scheme Stockport (2 days on site) A Dialler Manager is required for our client who are based in Stockport. This role is pivotal in leading, managing, and optimising dialler operations to drive sales and retention. You will be at the forefront of designing and implementing dialler strategies informed by customer behaviours and market trends. We are looking for someone with a strong analytical background, data management experience, and SQL expertise. Responsibilities: Monitor Dialler performance, adjusting strategies in Real Time to enhance outcomes or respond to events. Analyse data to shape future outbound strategies and improve dialler performance. Collaborate with Operational Teams to increase performance. Drive sales, retention, and conversion levels productively through the Dialler system and associated tools. Manage outbound campaigns and their conversion to inbound retention. Build and manage daily dialler initiatives for Sales/Retention. Required Skills & Qualifications: Strong mathematical, analytical, communication, and organisational skills. Proficiency in MS Office Suite. Minimum of 2 years' experience in data management/analysis. Expertise in Outbound Dialler systems. Advanced SQL knowledge. A commitment to integrity, due skill, care, and diligence. Ability to comply with all relevant rules, regulations, and legislation.
18/09/2024
Full time
Dialler Manager (Sales and Retention Data Analyst) £38K- £42K + Pension + Benefits + Bonus scheme Stockport (2 days on site) A Dialler Manager is required for our client who are based in Stockport. This role is pivotal in leading, managing, and optimising dialler operations to drive sales and retention. You will be at the forefront of designing and implementing dialler strategies informed by customer behaviours and market trends. We are looking for someone with a strong analytical background, data management experience, and SQL expertise. Responsibilities: Monitor Dialler performance, adjusting strategies in Real Time to enhance outcomes or respond to events. Analyse data to shape future outbound strategies and improve dialler performance. Collaborate with Operational Teams to increase performance. Drive sales, retention, and conversion levels productively through the Dialler system and associated tools. Manage outbound campaigns and their conversion to inbound retention. Build and manage daily dialler initiatives for Sales/Retention. Required Skills & Qualifications: Strong mathematical, analytical, communication, and organisational skills. Proficiency in MS Office Suite. Minimum of 2 years' experience in data management/analysis. Expertise in Outbound Dialler systems. Advanced SQL knowledge. A commitment to integrity, due skill, care, and diligence. Ability to comply with all relevant rules, regulations, and legislation.
Source Group are looking for a ServiceNow Support Analyst who has strong knowledge of the ServiceNow platform and a passion for production support and customer satisfaction. The successful candidate will join the ServiceNow Engineering team and work in a fast-paced, agile, and collaborative environment where their contribution will have a direct impact on the organisation. The successful candidate will have a proven track record supporting and operating the ServiceNow platform on a day-to-day basis, closely collaborating with developers, architects and business analysts, while have clear and customer-oriented approach to problem solving As a ServiceNow Support Analyst, you will bring technical expertise in ServiceNow. You will also have handson experience implementing and developing small features in the platform. You will work in a team of experts with diverse range of skills, fostering a collaborative, knowledge-sharing and learning environment. This role requires a candidates who is based in Switzerland or is able to relocate Full time (EU passport required) Responsiblities: Serve as primary point of contact for production support of the ServiceNow platform Troubleshoot, diagnose, evaluate and resolve issues and when appropriate, escalate them to relevant teams Perform and document root cause analysis ensuring lessons learned as shared with appropriate stakeholders Develop (and automate if possible) checks for typical problems and proactively recommend procedures, controls and improvements for problem prevention Implement simple functionalities to resolve issues and/or meet new business requirements Maintain and support the existing processes Participate in ServiceNow major upgrades Produce technical documentation Requirements: Minimum 3 years' experience as IT support analyst (technical support and troubleshooting, system maintenance and monitoring, user training and guidance). Minimum 2 years' experience with ServiceNow (Excellent technical knowledge of the ServiceNow platform, with mandatory experience with the ITSM module - such as Incident Management, Problem Management, Change Management, and Service Catalog. Experience with system documentation - ability to create and maintain comprehensive documentation for configurations, processes, and support procedures) Strong troubleshooting and investigation skills, being able to correlate issues, systems, and external factors when required. Fluent in English For more informaiton please get in touch.
18/09/2024
Project-based
Source Group are looking for a ServiceNow Support Analyst who has strong knowledge of the ServiceNow platform and a passion for production support and customer satisfaction. The successful candidate will join the ServiceNow Engineering team and work in a fast-paced, agile, and collaborative environment where their contribution will have a direct impact on the organisation. The successful candidate will have a proven track record supporting and operating the ServiceNow platform on a day-to-day basis, closely collaborating with developers, architects and business analysts, while have clear and customer-oriented approach to problem solving As a ServiceNow Support Analyst, you will bring technical expertise in ServiceNow. You will also have handson experience implementing and developing small features in the platform. You will work in a team of experts with diverse range of skills, fostering a collaborative, knowledge-sharing and learning environment. This role requires a candidates who is based in Switzerland or is able to relocate Full time (EU passport required) Responsiblities: Serve as primary point of contact for production support of the ServiceNow platform Troubleshoot, diagnose, evaluate and resolve issues and when appropriate, escalate them to relevant teams Perform and document root cause analysis ensuring lessons learned as shared with appropriate stakeholders Develop (and automate if possible) checks for typical problems and proactively recommend procedures, controls and improvements for problem prevention Implement simple functionalities to resolve issues and/or meet new business requirements Maintain and support the existing processes Participate in ServiceNow major upgrades Produce technical documentation Requirements: Minimum 3 years' experience as IT support analyst (technical support and troubleshooting, system maintenance and monitoring, user training and guidance). Minimum 2 years' experience with ServiceNow (Excellent technical knowledge of the ServiceNow platform, with mandatory experience with the ITSM module - such as Incident Management, Problem Management, Change Management, and Service Catalog. Experience with system documentation - ability to create and maintain comprehensive documentation for configurations, processes, and support procedures) Strong troubleshooting and investigation skills, being able to correlate issues, systems, and external factors when required. Fluent in English For more informaiton please get in touch.
Senior Software Developer - Quantitative Risk Salary: Open + Bonus Location: Chicago, IL Hybrid: 3 days onsite, 2 days remote *This role is open to sponsorship candidates* Qualifications Master's degree in a computational or numerical field such as computer science, information systems, mathematics, physics 7+ years of experience as a software developer with exposure to the cloud or high-performance computing areas Proficiency in Java (preferred) or another object-oriented language is required, including effective application of design patterns and best coding practices. DevOps experience, with a good command of CI/CD process and tools (eg, Git, GitHub, Gradle, Jenkins, Docker, Helm, Harness). Experience in containerized deployment in cloud environments. Experienced with cloud technology (AWS preferred), infrastructure-as-code (eg Terraform), managing and orchestrating containerized workloads (eg Kubernetes). Experience with logging, profiling, monitoring, telemetry (eg Splunk, OpenTelemetry). Good command of database technology and query languages (SQL) and non-relational DB and other Big Data technology, including efficient storage and serialization protocols (eg Parquet, Avro, Protocol Buffers). Experience with automated quality assurance frameworks (eg, Junit, TestNG, Pytest, etc.). Bonus points Experience with Scripting languages such as Python. Experience with numerical libraries and/or scientific computing. Financial products: understanding of markets and financial derivatives in equities, interest rate, and commodity products. Financial mathematics: derivatives pricing models, stochastic calculus, statistics and probability theory, linear algebra. Responsibilities This role is responsible for one or more functions within Quantitative Risk Management (QRM) who develops and maintains risk models for margin, clearing fund and stress testing with the focus on developing and maintaining risk model software in production, and environments and infrastructure used in model implementation and testing. This role will collaborate with other developers, quantitative analysts, business users, data & technology staff to expand QRM's technical capabilities for model development, back testing, and monitoring.
17/09/2024
Full time
Senior Software Developer - Quantitative Risk Salary: Open + Bonus Location: Chicago, IL Hybrid: 3 days onsite, 2 days remote *This role is open to sponsorship candidates* Qualifications Master's degree in a computational or numerical field such as computer science, information systems, mathematics, physics 7+ years of experience as a software developer with exposure to the cloud or high-performance computing areas Proficiency in Java (preferred) or another object-oriented language is required, including effective application of design patterns and best coding practices. DevOps experience, with a good command of CI/CD process and tools (eg, Git, GitHub, Gradle, Jenkins, Docker, Helm, Harness). Experience in containerized deployment in cloud environments. Experienced with cloud technology (AWS preferred), infrastructure-as-code (eg Terraform), managing and orchestrating containerized workloads (eg Kubernetes). Experience with logging, profiling, monitoring, telemetry (eg Splunk, OpenTelemetry). Good command of database technology and query languages (SQL) and non-relational DB and other Big Data technology, including efficient storage and serialization protocols (eg Parquet, Avro, Protocol Buffers). Experience with automated quality assurance frameworks (eg, Junit, TestNG, Pytest, etc.). Bonus points Experience with Scripting languages such as Python. Experience with numerical libraries and/or scientific computing. Financial products: understanding of markets and financial derivatives in equities, interest rate, and commodity products. Financial mathematics: derivatives pricing models, stochastic calculus, statistics and probability theory, linear algebra. Responsibilities This role is responsible for one or more functions within Quantitative Risk Management (QRM) who develops and maintains risk models for margin, clearing fund and stress testing with the focus on developing and maintaining risk model software in production, and environments and infrastructure used in model implementation and testing. This role will collaborate with other developers, quantitative analysts, business users, data & technology staff to expand QRM's technical capabilities for model development, back testing, and monitoring.
Senior UI/UX Designer - Contract Rate: Open Location: Chicago, IL Duration: 12-18months + Qualifications Hands-on proficiency in Figma, Sketch, or Adobe Creative Suite Proficiency in HTML, CSS (SCSS), and JavaScript In-Depth understanding of CSS Design Systems. Must be able to create a Design System from scratch. Experience investigating user experience design requirements. Experience developing and conceptualizing a comprehensive UI/UX design strategy. Proficiency in Producing high-quality UX design solutions through wireframes, visual and graphic designs, flow diagrams, storyboards, site maps, and prototypes. Working knowledge of Microsoft Blazor preferred Responsibilities As a UI/UX consultant, you will assist a group of top-calibre business analysts and developers responsible for doing test-driven development of software components using Blazor/C# in multiple layers including the user interface, business domain, and data access.
17/09/2024
Project-based
Senior UI/UX Designer - Contract Rate: Open Location: Chicago, IL Duration: 12-18months + Qualifications Hands-on proficiency in Figma, Sketch, or Adobe Creative Suite Proficiency in HTML, CSS (SCSS), and JavaScript In-Depth understanding of CSS Design Systems. Must be able to create a Design System from scratch. Experience investigating user experience design requirements. Experience developing and conceptualizing a comprehensive UI/UX design strategy. Proficiency in Producing high-quality UX design solutions through wireframes, visual and graphic designs, flow diagrams, storyboards, site maps, and prototypes. Working knowledge of Microsoft Blazor preferred Responsibilities As a UI/UX consultant, you will assist a group of top-calibre business analysts and developers responsible for doing test-driven development of software components using Blazor/C# in multiple layers including the user interface, business domain, and data access.
D365 F&O Support Analyst £25,000 - £32,000 DOE Hybrid, London 6-month FTC Role Overview : My client is looking for a D365 Finance and Operations Support Analyst to join the team on a 6-month basis, working in their Finance Systems Team to provide day-to-day level 2 support to key systems. This is a great opportunity for anyone wanting to join an organisation that prioritises career development, personal growth, and lifelong learning. Daily Responsibilities : Providing level 1 and 2 support to users of the D365 Finance and Operations system Supporting in key DevOps processes Helping to support key finance system processes including Order to Cash, Procure to Pay, Record to Report, and Source to Pay To be considered for this role, you'll need to have : Experience providing 1st line support to D365 Finance and Operations systems Knowledge of Agile/Waterfall/Wagile methodologies Background in either Project Management, Business Analysis, or Finance Systems Proven D365 Finance and Operations functional knowledge Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
17/09/2024
D365 F&O Support Analyst £25,000 - £32,000 DOE Hybrid, London 6-month FTC Role Overview : My client is looking for a D365 Finance and Operations Support Analyst to join the team on a 6-month basis, working in their Finance Systems Team to provide day-to-day level 2 support to key systems. This is a great opportunity for anyone wanting to join an organisation that prioritises career development, personal growth, and lifelong learning. Daily Responsibilities : Providing level 1 and 2 support to users of the D365 Finance and Operations system Supporting in key DevOps processes Helping to support key finance system processes including Order to Cash, Procure to Pay, Record to Report, and Source to Pay To be considered for this role, you'll need to have : Experience providing 1st line support to D365 Finance and Operations systems Knowledge of Agile/Waterfall/Wagile methodologies Background in either Project Management, Business Analysis, or Finance Systems Proven D365 Finance and Operations functional knowledge Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
D365 Finance and Operations Support Analyst £25,000 - £32,000 DOE Hybrid, Manchester 6-month FTC Role Overview : My client is looking for a D365 Finance and Operations Support Analyst to join the team on a 6-month basis, working in their Finance Systems Team to provide day-to-day level 2 support to key systems. This is a great opportunity for anyone wanting to join an organisation that prioritises career development, personal growth, and lifelong learning. Daily Responsibilities : Providing level 1 and 2 support to users of the D365 Finance and Operations system Supporting in key DevOps processes Helping to support key finance system processes including Order to Cash, Procure to Pay, Record to Report, and Source to Pay To be considered for this role, you'll need to have : Experience providing 1st line support to D365 Finance and Operations systems Knowledge of Agile/Waterfall/Wagile methodologies Background in either Project Management, Business Analysis, or Finance Systems Proven D365 Finance and Operations functional knowledge Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
17/09/2024
D365 Finance and Operations Support Analyst £25,000 - £32,000 DOE Hybrid, Manchester 6-month FTC Role Overview : My client is looking for a D365 Finance and Operations Support Analyst to join the team on a 6-month basis, working in their Finance Systems Team to provide day-to-day level 2 support to key systems. This is a great opportunity for anyone wanting to join an organisation that prioritises career development, personal growth, and lifelong learning. Daily Responsibilities : Providing level 1 and 2 support to users of the D365 Finance and Operations system Supporting in key DevOps processes Helping to support key finance system processes including Order to Cash, Procure to Pay, Record to Report, and Source to Pay To be considered for this role, you'll need to have : Experience providing 1st line support to D365 Finance and Operations systems Knowledge of Agile/Waterfall/Wagile methodologies Background in either Project Management, Business Analysis, or Finance Systems Proven D365 Finance and Operations functional knowledge Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
SAP Analyst - Onsite We are working with a global leader in manufacturing, known for innovation and operational excellence. We are looking for an experienced SAP Analyst to join their team based in the Cardiff area. If you have experience in SAP (particularly in PP and MM logistics ) and a background in IT within manufacturing environments, this is an exciting opportunity to contribute to large-scale global projects while providing crucial local support. Key Responsibilities: Collaborate with the global SAP implementation team to fully understand processes and concepts of the Global Design. Support the local plant by identifying any gaps between global processes and local needs, recommending changes where necessary. Bridge the integration between production systems and SAP , ensuring seamless data flow and system alignment. Act as the first point of contact for local SAP users, guiding them on correct use of SAP transactions and processes. Provide operational support to users, working closely with functional super users to troubleshoot issues. Act as a business requirements collector , filtering requests to ensure changes to the Global Design are only made when absolutely necessary. Participate in the change board , ensuring local business needs are aligned with global design. Offer post go-live support for SAP implementations, ensuring smooth transitions and long-term success. Required Experience & Skills: 3+ years' experience in SAP and IT within manufacturing companies. Strong expertise in SAP PP (Production Planning) and MM (Materials Management) , particularly in logistics. Experience with at least one full life cycle SAP project . Technical background in integrating SAP with Legacy systems and managing data. Training experience in SAP processes and applications. Basic knowledge of SAP FI , CO , and SD modules is a plus. SAP Analyst Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
17/09/2024
Full time
SAP Analyst - Onsite We are working with a global leader in manufacturing, known for innovation and operational excellence. We are looking for an experienced SAP Analyst to join their team based in the Cardiff area. If you have experience in SAP (particularly in PP and MM logistics ) and a background in IT within manufacturing environments, this is an exciting opportunity to contribute to large-scale global projects while providing crucial local support. Key Responsibilities: Collaborate with the global SAP implementation team to fully understand processes and concepts of the Global Design. Support the local plant by identifying any gaps between global processes and local needs, recommending changes where necessary. Bridge the integration between production systems and SAP , ensuring seamless data flow and system alignment. Act as the first point of contact for local SAP users, guiding them on correct use of SAP transactions and processes. Provide operational support to users, working closely with functional super users to troubleshoot issues. Act as a business requirements collector , filtering requests to ensure changes to the Global Design are only made when absolutely necessary. Participate in the change board , ensuring local business needs are aligned with global design. Offer post go-live support for SAP implementations, ensuring smooth transitions and long-term success. Required Experience & Skills: 3+ years' experience in SAP and IT within manufacturing companies. Strong expertise in SAP PP (Production Planning) and MM (Materials Management) , particularly in logistics. Experience with at least one full life cycle SAP project . Technical background in integrating SAP with Legacy systems and managing data. Training experience in SAP processes and applications. Basic knowledge of SAP FI , CO , and SD modules is a plus. SAP Analyst Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website