The company is a leading technology consultancy dedicated to delivering innovative and successful business transformations for our clients. As specialists in systems integration, we focus on optimising our clients' business systems to work more efficiently. Whether it's implementing ERP to align with unique business processes, enhancing systems with custom applications, or providing 24/7 support with specialised skills, tools, and utilities, we have the technical expertise to 'Make It Work'.
They are proud to be a Gold Channel Partner and a certified reseller of IFS. Since they're founding they have grown to become one of Europe's largest independent providers of products, consulting services, and round-the-clock support for ERP. With over 1,500 enterprise solutions delivered to more than 300 clients worldwide, The headquarters are based here in Scotland.
Key Responsibilities
Provide timely and effective support for IFS solutions and Cooper Software products, addressing issues pre- and post-implementation.
Monitor and respond to issues, manage faults, and ensure successful resolution
Understand client needs and provide guidance on best practices for using IFS systems.
Resolve system issues promptly, working closely with the technical team.
Maintain comprehensive records of client enquiries and support activities.
Conduct training sessions and create user guides to help clients maximise IFS system benefits.
Work with the development team to identify and report software bugs and suggest improvements.
Stay informed about the latest IFS features and updates, providing relevant information to clients.
Provide regular feedback to management on common issues and client trends for continuous improvement.
Key Skills
Key Benefits
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16 Sep 2024
Full time
Tehnologia informaţiei, Telecomunicaţii