My client is looking for an experienced IT Infrastructure engineer to oversee and manager the day-to-day operation of their IT infrastructure. The role requires strong technical knowledge, collaboration with third-party support providers, and the ability to drive continuous improvements to our systems. You will be integral in maintaining the security, performance, and availability of the infrastructure, ensuring it meets the needs of the business.

Key Responsibilities:

• Infrastructure Management: Oversee and support the daily operations of the organisation's IT infrastructure, working with external IT service partners. Monitor system performance to ensure efficient service delivery and coordinate system upgrades in line with change management processes.

• IT Service & Support: Provide second and third-line support to internal teams and external IT service partners, resolving issues effectively. Manage user access to infrastructure and applications in line with company policies.

• Vendor and Supplier Management: Collaborate with third-party vendors to ensure project deadlines and deliverables are met. Provide support to IT service desks and escalate issues to external experts when necessary.

• Information Security: Maintain and deliver Cyber Essentials certification. Monitor the organisation's M365 security score, implement improvements, and manage configuration and policies in Microsoft Intune. Oversee endpoint vulnerability management, Firewall settings, antivirus deployments, and email security.

• Cloud Services: Ensure that all third-party cloud services are aligned with the company's security policies and risk management frameworks.

• Project Management: Report on project progress, including milestone achievements and budget considerations. Lead IT infrastructure projects in line with the overall technology strategy.

• Software Management: Maintain and develop SharePoint environments, manage SSO integrations, and oversee the group's telephony and mobile infrastructure, ensuring that policies are consistently applied across all devices.

• Business Continuity and Disaster Recovery: Ensure that data backup solutions are in place, regularly tested, and fully operational. Lead disaster recovery testing efforts and contribute to business continuity planning.

Ideal Candidate Profile:

• Qualifications such as MCSE, MCP, or CCNA, and ideally a degree or equivalent in IT.
• Experience delivering proactive IT support, particularly in Office 365 and Azure environments.
• Familiarity with regulated environments or frameworks such as ITIL or Cyber Essentials.
• Hands-on experience with Active Directory (O365 environment), Microsoft Intune, Defender, LAN/WAN, Firewalls, routing, and email/web security systems.
• Working knowledge of Cisco or Meraki networking equipment.
• Experience managing structured service environments, including incident, change, and problem management with SLA commitments.

Personal Skills:

• Excellent verbal and written communication skills, with the ability to translate complex technical issues into accessible language.
• Self-motivated and driven to achieve high standards, with the ability to work autonomously.
• Strong team player, able to work collaboratively to achieve shared goals.
• Methodical approach to technical tasks, with a focus on effective implementation.