Request Technology - Craig Johnson
Chicago, Illinois
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Financial Institution is currently seeking a Director of Cloud Engineering with strong AWS experience. Candidate will focus on growing and retaining extraordinary engineers and managers, and will develop, mentor, and inspire diverse teams to continue strengthening and scaling our organization. Candidate will be responsible for driving results in our cloud platform, collaborating with engineers and other leaders to build a reliable, scalable, secure technology stack using leading industry practices. Qualifications: 5+ years of demonstrated experience leading engineering teams, with an emphasis on developing key talent and cultivating positive, high-performing cultures. 10+ years of progressive experience in software engineering with an understanding of large-scale computing solutions (Primarily AWS), including software design and development, database architectures, IP networking, security, cloud operations, and performance tuning. A people-focused leadership style, with a track record of motivating and inspiring individuals and teams. Masterful communication skills and the ability to convey ideas and information effectively across internal and external groups, at all levels of the organization. An ability to get into the details when necessary to support execution and remove roadblocks that are holding the team back, and the judgment to know when not to. An understanding of the value of inclusivity and diversity and a track record of putting these values into practice. Strong cross functional collaboration and influencing skills, including the ability to influence even without total formal authority. Basic understanding of operating systems, including Linux. Deep understanding of AWS services, with a strong focus on platform services and core services. Functional understanding of security, compliance, and controls and their implementation within the cloud. Functional understanding of cloud networking principles, including firewalls, VPCs, secure gateways and more. Functional understanding of containers, container management, and container orchestration, including Kubernetes and the different components of Kubernetes. Basic understanding of good delivery practices and continual integration and improvement. Agile/Lean background for projects and project delivery. Strong understanding of automation, automation principles, and different aspects of pipelines and automation delivery. Advanced cloud strategic capability and delivery deep understanding. Advanced security segmentation and controls deep understanding. Advanced automation principles and modern cloud design. Bachelor's degree and six years of relevant experience, or a Master's degree and three years of relevant experience AWS Solution Architect Associate (Required) AWS Solution Architect Professional (Preferred)
19/09/2024
Full time
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Financial Institution is currently seeking a Director of Cloud Engineering with strong AWS experience. Candidate will focus on growing and retaining extraordinary engineers and managers, and will develop, mentor, and inspire diverse teams to continue strengthening and scaling our organization. Candidate will be responsible for driving results in our cloud platform, collaborating with engineers and other leaders to build a reliable, scalable, secure technology stack using leading industry practices. Qualifications: 5+ years of demonstrated experience leading engineering teams, with an emphasis on developing key talent and cultivating positive, high-performing cultures. 10+ years of progressive experience in software engineering with an understanding of large-scale computing solutions (Primarily AWS), including software design and development, database architectures, IP networking, security, cloud operations, and performance tuning. A people-focused leadership style, with a track record of motivating and inspiring individuals and teams. Masterful communication skills and the ability to convey ideas and information effectively across internal and external groups, at all levels of the organization. An ability to get into the details when necessary to support execution and remove roadblocks that are holding the team back, and the judgment to know when not to. An understanding of the value of inclusivity and diversity and a track record of putting these values into practice. Strong cross functional collaboration and influencing skills, including the ability to influence even without total formal authority. Basic understanding of operating systems, including Linux. Deep understanding of AWS services, with a strong focus on platform services and core services. Functional understanding of security, compliance, and controls and their implementation within the cloud. Functional understanding of cloud networking principles, including firewalls, VPCs, secure gateways and more. Functional understanding of containers, container management, and container orchestration, including Kubernetes and the different components of Kubernetes. Basic understanding of good delivery practices and continual integration and improvement. Agile/Lean background for projects and project delivery. Strong understanding of automation, automation principles, and different aspects of pipelines and automation delivery. Advanced cloud strategic capability and delivery deep understanding. Advanced security segmentation and controls deep understanding. Advanced automation principles and modern cloud design. Bachelor's degree and six years of relevant experience, or a Master's degree and three years of relevant experience AWS Solution Architect Associate (Required) AWS Solution Architect Professional (Preferred)
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Financial Institution is currently seeking a Director of Cloud Engineering with strong AWS experience. Candidate will focus on growing and retaining extraordinary engineers and managers, and will develop, mentor, and inspire diverse teams to continue strengthening and scaling our organization. Candidate will be responsible for driving results in our cloud platform, collaborating with engineers and other leaders to build a reliable, scalable, secure technology stack using leading industry practices. Qualifications: 5+ years of demonstrated experience leading engineering teams, with an emphasis on developing key talent and cultivating positive, high-performing cultures. 10+ years of progressive experience in software engineering with an understanding of large-scale computing solutions (Primarily AWS), including software design and development, database architectures, IP networking, security, cloud operations, and performance tuning. A people-focused leadership style, with a track record of motivating and inspiring individuals and teams. Masterful communication skills and the ability to convey ideas and information effectively across internal and external groups, at all levels of the organization. An ability to get into the details when necessary to support execution and remove roadblocks that are holding the team back, and the judgment to know when not to. An understanding of the value of inclusivity and diversity and a track record of putting these values into practice. Strong cross functional collaboration and influencing skills, including the ability to influence even without total formal authority. Basic understanding of operating systems, including Linux. Deep understanding of AWS services, with a strong focus on platform services and core services. Functional understanding of security, compliance, and controls and their implementation within the cloud. Functional understanding of cloud networking principles, including firewalls, VPCs, secure gateways and more. Functional understanding of containers, container management, and container orchestration, including Kubernetes and the different components of Kubernetes. Basic understanding of good delivery practices and continual integration and improvement. Agile/Lean background for projects and project delivery. Strong understanding of automation, automation principles, and different aspects of pipelines and automation delivery. Advanced cloud strategic capability and delivery deep understanding. Advanced security segmentation and controls deep understanding. Advanced automation principles and modern cloud design. Bachelor's degree and six years of relevant experience, or a Master's degree and three years of relevant experience AWS Solution Architect Associate (Required) AWS Solution Architect Professional (Preferred)
19/09/2024
Full time
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Financial Institution is currently seeking a Director of Cloud Engineering with strong AWS experience. Candidate will focus on growing and retaining extraordinary engineers and managers, and will develop, mentor, and inspire diverse teams to continue strengthening and scaling our organization. Candidate will be responsible for driving results in our cloud platform, collaborating with engineers and other leaders to build a reliable, scalable, secure technology stack using leading industry practices. Qualifications: 5+ years of demonstrated experience leading engineering teams, with an emphasis on developing key talent and cultivating positive, high-performing cultures. 10+ years of progressive experience in software engineering with an understanding of large-scale computing solutions (Primarily AWS), including software design and development, database architectures, IP networking, security, cloud operations, and performance tuning. A people-focused leadership style, with a track record of motivating and inspiring individuals and teams. Masterful communication skills and the ability to convey ideas and information effectively across internal and external groups, at all levels of the organization. An ability to get into the details when necessary to support execution and remove roadblocks that are holding the team back, and the judgment to know when not to. An understanding of the value of inclusivity and diversity and a track record of putting these values into practice. Strong cross functional collaboration and influencing skills, including the ability to influence even without total formal authority. Basic understanding of operating systems, including Linux. Deep understanding of AWS services, with a strong focus on platform services and core services. Functional understanding of security, compliance, and controls and their implementation within the cloud. Functional understanding of cloud networking principles, including firewalls, VPCs, secure gateways and more. Functional understanding of containers, container management, and container orchestration, including Kubernetes and the different components of Kubernetes. Basic understanding of good delivery practices and continual integration and improvement. Agile/Lean background for projects and project delivery. Strong understanding of automation, automation principles, and different aspects of pipelines and automation delivery. Advanced cloud strategic capability and delivery deep understanding. Advanced security segmentation and controls deep understanding. Advanced automation principles and modern cloud design. Bachelor's degree and six years of relevant experience, or a Master's degree and three years of relevant experience AWS Solution Architect Associate (Required) AWS Solution Architect Professional (Preferred)
*Hybrid, 3 days onsite, 2 days remote* *We are unable to sponsor as this is a permanent Full time role* A prestigious company is looking for a Director, Cloud Engineering. This director will be leading engineering teams for AWS cloud design, development, and architecture. They will work with all aspects of cloud environment including database, networking, cloud operations, Linux, platform, security, containers, automation, etc. Responsibilities: In this role, you'll focus on growing and retaining extraordinary engineers and managers, and you will develop, mentor, and inspire diverse teams to continue strengthening and scaling our organization. You'll also be responsible for driving results in our cloud platform, collaborating with engineers and other leaders to build a reliable, scalable, secure technology stack using leading industry practices. You'll consistently communicate and deliver to commitments and increase the velocity of our teams by removing roadblocks. Manage a team Qualifications: Bachelor's degree and six years of relevant experience, or a Master's degree and three years of relevant experience AWS Solution Architect Associate/Professional Certification 5+ years of demonstrated experience leading engineering teams, with an emphasis on developing key talent and cultivating positive, high-performing cultures. 10+ years of progressive experience in software engineering with an understanding of large-scale computing solutions (Primarily AWS), including software design and development, database architectures, IP networking, security, cloud operations, and performance tuning. Masterful communication skills and the ability to convey ideas and information effectively across internal and external groups, at all levels of the organization. An ability to get into the details when necessary to support execution and remove roadblocks that are holding the team back, and the judgment to know when not to. Basic understanding of operating systems, including Linux. Deep understanding of AWS services, with a strong focus on platform services and core services. Functional understanding of security, compliance, and controls and their implementation within the cloud. Functional understanding of cloud networking principles, including firewalls, VPCs, secure gateways and more. Functional understanding of containers, container management, and container orchestration, including Kubernetes and the different components of Kubernetes. Basic understanding of good delivery practices and continual integration and improvement. Agile/Lean background for projects and project delivery. Strong understanding of automation, automation principles, and different aspects of pipelines and automation delivery. Advanced cloud strategic capability and delivery deep understanding. Advanced security segmentation and controls deep understanding. Advanced automation principles and modern cloud design.
19/09/2024
Full time
*Hybrid, 3 days onsite, 2 days remote* *We are unable to sponsor as this is a permanent Full time role* A prestigious company is looking for a Director, Cloud Engineering. This director will be leading engineering teams for AWS cloud design, development, and architecture. They will work with all aspects of cloud environment including database, networking, cloud operations, Linux, platform, security, containers, automation, etc. Responsibilities: In this role, you'll focus on growing and retaining extraordinary engineers and managers, and you will develop, mentor, and inspire diverse teams to continue strengthening and scaling our organization. You'll also be responsible for driving results in our cloud platform, collaborating with engineers and other leaders to build a reliable, scalable, secure technology stack using leading industry practices. You'll consistently communicate and deliver to commitments and increase the velocity of our teams by removing roadblocks. Manage a team Qualifications: Bachelor's degree and six years of relevant experience, or a Master's degree and three years of relevant experience AWS Solution Architect Associate/Professional Certification 5+ years of demonstrated experience leading engineering teams, with an emphasis on developing key talent and cultivating positive, high-performing cultures. 10+ years of progressive experience in software engineering with an understanding of large-scale computing solutions (Primarily AWS), including software design and development, database architectures, IP networking, security, cloud operations, and performance tuning. Masterful communication skills and the ability to convey ideas and information effectively across internal and external groups, at all levels of the organization. An ability to get into the details when necessary to support execution and remove roadblocks that are holding the team back, and the judgment to know when not to. Basic understanding of operating systems, including Linux. Deep understanding of AWS services, with a strong focus on platform services and core services. Functional understanding of security, compliance, and controls and their implementation within the cloud. Functional understanding of cloud networking principles, including firewalls, VPCs, secure gateways and more. Functional understanding of containers, container management, and container orchestration, including Kubernetes and the different components of Kubernetes. Basic understanding of good delivery practices and continual integration and improvement. Agile/Lean background for projects and project delivery. Strong understanding of automation, automation principles, and different aspects of pipelines and automation delivery. Advanced cloud strategic capability and delivery deep understanding. Advanced security segmentation and controls deep understanding. Advanced automation principles and modern cloud design.
*Hybrid, 3 days onsite, 2 days remote* *We are unable to sponsor as this is a permanent Full time role* A prestigious company is looking for a Director, Cloud Engineering. This director will be leading engineering teams for AWS cloud design, development, and architecture. They will work with all aspects of cloud environment including database, networking, cloud operations, Linux, platform, security, containers, automation, etc. Responsibilities: In this role, you'll focus on growing and retaining extraordinary engineers and managers, and you will develop, mentor, and inspire diverse teams to continue strengthening and scaling our organization. You'll also be responsible for driving results in our cloud platform, collaborating with engineers and other leaders to build a reliable, scalable, secure technology stack using leading industry practices. You'll consistently communicate and deliver to commitments and increase the velocity of our teams by removing roadblocks. Manage a team Qualifications: Bachelor's degree and six years of relevant experience, or a Master's degree and three years of relevant experience AWS Solution Architect Associate/Professional Certification 5+ years of demonstrated experience leading engineering teams, with an emphasis on developing key talent and cultivating positive, high-performing cultures. 10+ years of progressive experience in software engineering with an understanding of large-scale computing solutions (Primarily AWS), including software design and development, database architectures, IP networking, security, cloud operations, and performance tuning. Masterful communication skills and the ability to convey ideas and information effectively across internal and external groups, at all levels of the organization. An ability to get into the details when necessary to support execution and remove roadblocks that are holding the team back, and the judgment to know when not to. Basic understanding of operating systems, including Linux. Deep understanding of AWS services, with a strong focus on platform services and core services. Functional understanding of security, compliance, and controls and their implementation within the cloud. Functional understanding of cloud networking principles, including firewalls, VPCs, secure gateways and more. Functional understanding of containers, container management, and container orchestration, including Kubernetes and the different components of Kubernetes. Basic understanding of good delivery practices and continual integration and improvement. Agile/Lean background for projects and project delivery. Strong understanding of automation, automation principles, and different aspects of pipelines and automation delivery. Advanced cloud strategic capability and delivery deep understanding. Advanced security segmentation and controls deep understanding. Advanced automation principles and modern cloud design.
19/09/2024
Full time
*Hybrid, 3 days onsite, 2 days remote* *We are unable to sponsor as this is a permanent Full time role* A prestigious company is looking for a Director, Cloud Engineering. This director will be leading engineering teams for AWS cloud design, development, and architecture. They will work with all aspects of cloud environment including database, networking, cloud operations, Linux, platform, security, containers, automation, etc. Responsibilities: In this role, you'll focus on growing and retaining extraordinary engineers and managers, and you will develop, mentor, and inspire diverse teams to continue strengthening and scaling our organization. You'll also be responsible for driving results in our cloud platform, collaborating with engineers and other leaders to build a reliable, scalable, secure technology stack using leading industry practices. You'll consistently communicate and deliver to commitments and increase the velocity of our teams by removing roadblocks. Manage a team Qualifications: Bachelor's degree and six years of relevant experience, or a Master's degree and three years of relevant experience AWS Solution Architect Associate/Professional Certification 5+ years of demonstrated experience leading engineering teams, with an emphasis on developing key talent and cultivating positive, high-performing cultures. 10+ years of progressive experience in software engineering with an understanding of large-scale computing solutions (Primarily AWS), including software design and development, database architectures, IP networking, security, cloud operations, and performance tuning. Masterful communication skills and the ability to convey ideas and information effectively across internal and external groups, at all levels of the organization. An ability to get into the details when necessary to support execution and remove roadblocks that are holding the team back, and the judgment to know when not to. Basic understanding of operating systems, including Linux. Deep understanding of AWS services, with a strong focus on platform services and core services. Functional understanding of security, compliance, and controls and their implementation within the cloud. Functional understanding of cloud networking principles, including firewalls, VPCs, secure gateways and more. Functional understanding of containers, container management, and container orchestration, including Kubernetes and the different components of Kubernetes. Basic understanding of good delivery practices and continual integration and improvement. Agile/Lean background for projects and project delivery. Strong understanding of automation, automation principles, and different aspects of pipelines and automation delivery. Advanced cloud strategic capability and delivery deep understanding. Advanced security segmentation and controls deep understanding. Advanced automation principles and modern cloud design.
Director, Cloud Engineering Salary: Open + Bonus Location: Chicago, IL or Dallas, TX Hybrid: 3 days onsite, 2 days remote Qualifications 5+ years of demonstrated experience leading engineering teams, with an emphasis on developing key talent and cultivating positive, high-performing cultures. An understanding of the value of inclusivity and diversity and a track record of putting these values into practice. 10+ years of progressive experience in software engineering with an understanding of large-scale computing solutions (Primarily AWS), including software design and development, database architectures, IP networking, security, cloud operations, and performance tuning. Financial Services industry experience Experience with the following: Operating systems, including Linux. AWS services, with a strong focus on platform services and core services. Security, compliance, controls and their implementation within the cloud. Cloud networking principles, including firewalls, VPCs, secure gateways and more. Containers, container management, and container orchestration, including Kubernetes and the different components of Kubernetes. Agile/Lean background for projects and project delivery. Automation, automation principles, and different aspects of pipelines and automation delivery. Certifications AWS Solution Architect Associate (Required) AWS Solution Architect Professional (Preferred) Responsibilities In this role, you will focus on growing and retaining extraordinary engineers and managers; you will develop, mentor, and inspire diverse teams to continue strengthening and scaling our organization. You'll also be responsible for driving results in our cloud platform, collaborating with engineers and other leaders to build a reliable, scalable, secure technology stack using leading industry practices. You'll consistently communicate and deliver to commitments and increase the velocity of our teams by removing roadblocks.
19/09/2024
Full time
Director, Cloud Engineering Salary: Open + Bonus Location: Chicago, IL or Dallas, TX Hybrid: 3 days onsite, 2 days remote Qualifications 5+ years of demonstrated experience leading engineering teams, with an emphasis on developing key talent and cultivating positive, high-performing cultures. An understanding of the value of inclusivity and diversity and a track record of putting these values into practice. 10+ years of progressive experience in software engineering with an understanding of large-scale computing solutions (Primarily AWS), including software design and development, database architectures, IP networking, security, cloud operations, and performance tuning. Financial Services industry experience Experience with the following: Operating systems, including Linux. AWS services, with a strong focus on platform services and core services. Security, compliance, controls and their implementation within the cloud. Cloud networking principles, including firewalls, VPCs, secure gateways and more. Containers, container management, and container orchestration, including Kubernetes and the different components of Kubernetes. Agile/Lean background for projects and project delivery. Automation, automation principles, and different aspects of pipelines and automation delivery. Certifications AWS Solution Architect Associate (Required) AWS Solution Architect Professional (Preferred) Responsibilities In this role, you will focus on growing and retaining extraordinary engineers and managers; you will develop, mentor, and inspire diverse teams to continue strengthening and scaling our organization. You'll also be responsible for driving results in our cloud platform, collaborating with engineers and other leaders to build a reliable, scalable, secure technology stack using leading industry practices. You'll consistently communicate and deliver to commitments and increase the velocity of our teams by removing roadblocks.
Director, Cloud Engineering Salary: Open + Bonus Location: Chicago, IL or Dallas, TX Hybrid: 3 days onsite, 2 days remote Qualifications 5+ years of demonstrated experience leading engineering teams, with an emphasis on developing key talent and cultivating positive, high-performing cultures. An understanding of the value of inclusivity and diversity and a track record of putting these values into practice. 10+ years of progressive experience in software engineering with an understanding of large-scale computing solutions (Primarily AWS), including software design and development, database architectures, IP networking, security, cloud operations, and performance tuning. Financial Services industry experience Experience with the following: Operating systems, including Linux. AWS services, with a strong focus on platform services and core services. Security, compliance, controls and their implementation within the cloud. Cloud networking principles, including firewalls, VPCs, secure gateways and more. Containers, container management, and container orchestration, including Kubernetes and the different components of Kubernetes. Agile/Lean background for projects and project delivery. Automation, automation principles, and different aspects of pipelines and automation delivery. Certifications AWS Solution Architect Associate (Required) AWS Solution Architect Professional (Preferred) Responsibilities In this role, you will focus on growing and retaining extraordinary engineers and managers; you will develop, mentor, and inspire diverse teams to continue strengthening and scaling our organization. You'll also be responsible for driving results in our cloud platform, collaborating with engineers and other leaders to build a reliable, scalable, secure technology stack using leading industry practices. You'll consistently communicate and deliver to commitments and increase the velocity of our teams by removing roadblocks.
19/09/2024
Full time
Director, Cloud Engineering Salary: Open + Bonus Location: Chicago, IL or Dallas, TX Hybrid: 3 days onsite, 2 days remote Qualifications 5+ years of demonstrated experience leading engineering teams, with an emphasis on developing key talent and cultivating positive, high-performing cultures. An understanding of the value of inclusivity and diversity and a track record of putting these values into practice. 10+ years of progressive experience in software engineering with an understanding of large-scale computing solutions (Primarily AWS), including software design and development, database architectures, IP networking, security, cloud operations, and performance tuning. Financial Services industry experience Experience with the following: Operating systems, including Linux. AWS services, with a strong focus on platform services and core services. Security, compliance, controls and their implementation within the cloud. Cloud networking principles, including firewalls, VPCs, secure gateways and more. Containers, container management, and container orchestration, including Kubernetes and the different components of Kubernetes. Agile/Lean background for projects and project delivery. Automation, automation principles, and different aspects of pipelines and automation delivery. Certifications AWS Solution Architect Associate (Required) AWS Solution Architect Professional (Preferred) Responsibilities In this role, you will focus on growing and retaining extraordinary engineers and managers; you will develop, mentor, and inspire diverse teams to continue strengthening and scaling our organization. You'll also be responsible for driving results in our cloud platform, collaborating with engineers and other leaders to build a reliable, scalable, secure technology stack using leading industry practices. You'll consistently communicate and deliver to commitments and increase the velocity of our teams by removing roadblocks.
Oracle DBA Tech Team Lead/Manager Salary: Open + Bonus Location: Chelmsford, MA On-site: 5 days/week *We are unable to provide sponsorship for this role* Qualifications Bachelor's degree 10+ years Oracle EBS (11i/R12) 5+ years in ERP Cloud platform 20+ years of experience as Oracle ERP APPS DBA Managerial/supervisory experience Minimum execution of two Upgrade cycles in the past. Will be responsible for Cutover Downtime reduction through process improvements in each Upgrade iteration, must have experience in EBS Application architecture, Concurrent managers, Workflow, layout of application on infrastructure, etc. Excellent knowledge in cloning, patching, backup recovery of ERP application including knowledge of ODI, FAW/ADW, Performance tuning, SQL profiling. Hands on experience of RMAN, Backup Management and different Recovery techniques. Design and Implement disaster recovery plans. Responsibilities You will support the following levels: Physical - you will be responsible for the physical and technical oriented aspects eg, storage, security, networking and more; Application - you will handle all application-related issues (eg, queries, users, Embedded SQL's etc.) You will ensure database resources are sized properly and a design strategy is developed to make sure that the database is maintained at a healthy size. You will ensure availability and performance of multi database and application environments with very large volumes and sizes. Responsible to manage Oracle Cloud OCI platform and maintain the ongoing integrations and configurations to keep the Cloud platform in a healthy condition. You will manage or perform routine DBA tasks like database maintenance, backups, recovery, table space management, upgrades, etc. You will execute periodic health checks for databases and recommend changes that should be executed in the production environment to ensure optimal performance. You will interact and work with multiple infrastructure, Security, and IT teams as part of environment setup, maintenance, and support. This is an important function of this role. Plans and responds to service outages including backup and restore. Monitors system performance diagnosing software and hardware failures to resolution.
18/09/2024
Full time
Oracle DBA Tech Team Lead/Manager Salary: Open + Bonus Location: Chelmsford, MA On-site: 5 days/week *We are unable to provide sponsorship for this role* Qualifications Bachelor's degree 10+ years Oracle EBS (11i/R12) 5+ years in ERP Cloud platform 20+ years of experience as Oracle ERP APPS DBA Managerial/supervisory experience Minimum execution of two Upgrade cycles in the past. Will be responsible for Cutover Downtime reduction through process improvements in each Upgrade iteration, must have experience in EBS Application architecture, Concurrent managers, Workflow, layout of application on infrastructure, etc. Excellent knowledge in cloning, patching, backup recovery of ERP application including knowledge of ODI, FAW/ADW, Performance tuning, SQL profiling. Hands on experience of RMAN, Backup Management and different Recovery techniques. Design and Implement disaster recovery plans. Responsibilities You will support the following levels: Physical - you will be responsible for the physical and technical oriented aspects eg, storage, security, networking and more; Application - you will handle all application-related issues (eg, queries, users, Embedded SQL's etc.) You will ensure database resources are sized properly and a design strategy is developed to make sure that the database is maintained at a healthy size. You will ensure availability and performance of multi database and application environments with very large volumes and sizes. Responsible to manage Oracle Cloud OCI platform and maintain the ongoing integrations and configurations to keep the Cloud platform in a healthy condition. You will manage or perform routine DBA tasks like database maintenance, backups, recovery, table space management, upgrades, etc. You will execute periodic health checks for databases and recommend changes that should be executed in the production environment to ensure optimal performance. You will interact and work with multiple infrastructure, Security, and IT teams as part of environment setup, maintenance, and support. This is an important function of this role. Plans and responds to service outages including backup and restore. Monitors system performance diagnosing software and hardware failures to resolution.
IT Service Desk Manager Location: Swindon Salary: £55K - £63K per year Type: Full-time, 4x per week on-site Role Overview: We are seeking a dedicated IT Service Desk Manager to lead a skilled team responsible for delivering exceptional IT support. Your primary focus will be to ensure service excellence, manage support processes efficiently, and promote a proactive approach to improving the customer experience. The role requires regular attendance at our Swindon office, four days a week. Key Responsibilities: Lead the team in adhering to ITIL processes, quality management, risk management, and security policies. Oversee daily operations to ensure high-quality service for all internal and external clients. Manage, inspire, and develop team members to meet performance targets. Resolve IT support issues by collaborating with other support teams. Enhance team performance and efficiency, and explore methods to reduce call volumes in collaboration with relevant managers. Organize and prioritize team tasks effectively. Build and maintain strong relationships with key stakeholders to ensure high customer satisfaction. Qualifications and Skills: Extensive experience managing a Service Desk team in various settings. Proven track record in implementing ITIL processes and industry best practices. Strong technical background with expertise in Office 365, desktop, and application support. Experience in regulated environments or with financial advisors is advantageous. Preferably degree-qualified, with an MSc or equivalent experience. Experience with Assyst is beneficial. In-depth knowledge of Active Directory and technical support skills. Excellent communication skills and ability to interact with stakeholders at all levels. Highly motivated with a passion for exceptional service delivery. Strong analytical, problem-solving, and organizational skills. Proactive in problem management, with the ability to collaborate with other teams and external providers.
18/09/2024
Full time
IT Service Desk Manager Location: Swindon Salary: £55K - £63K per year Type: Full-time, 4x per week on-site Role Overview: We are seeking a dedicated IT Service Desk Manager to lead a skilled team responsible for delivering exceptional IT support. Your primary focus will be to ensure service excellence, manage support processes efficiently, and promote a proactive approach to improving the customer experience. The role requires regular attendance at our Swindon office, four days a week. Key Responsibilities: Lead the team in adhering to ITIL processes, quality management, risk management, and security policies. Oversee daily operations to ensure high-quality service for all internal and external clients. Manage, inspire, and develop team members to meet performance targets. Resolve IT support issues by collaborating with other support teams. Enhance team performance and efficiency, and explore methods to reduce call volumes in collaboration with relevant managers. Organize and prioritize team tasks effectively. Build and maintain strong relationships with key stakeholders to ensure high customer satisfaction. Qualifications and Skills: Extensive experience managing a Service Desk team in various settings. Proven track record in implementing ITIL processes and industry best practices. Strong technical background with expertise in Office 365, desktop, and application support. Experience in regulated environments or with financial advisors is advantageous. Preferably degree-qualified, with an MSc or equivalent experience. Experience with Assyst is beneficial. In-depth knowledge of Active Directory and technical support skills. Excellent communication skills and ability to interact with stakeholders at all levels. Highly motivated with a passion for exceptional service delivery. Strong analytical, problem-solving, and organizational skills. Proactive in problem management, with the ability to collaborate with other teams and external providers.
Advent Geneva Support Analyst - Contract Opportunity - Dublin - 6 months - Financial Services A large global financial services client of ours are seeking an Advent Geneva Application Analyst to join them on an initial 6 month contract, on a relaxed hybrid basis out of Dublin, with likely extension. The rate is 300 - 350 euros a day and are looking for someone to start ASAP with interviews next week. Roles and Responsibility: Play a key role as part of global support team covering IT Core applications domain. Act as a first point of contact for Level 1 & Level 2 Incident & Problem Management support by working with vendors &/or Internal support teams to resolve technical and user issues during product migration and BAU (Business As Usual) operations. Document processes, procedures and policies as required for appropriate governance of platforms. Day-to-day monitoring of our internal processes to ensure pro-active resolution of any issues that arise. Document business user procedures and support user training. Participate in co-ordination and implementation of new platform releases with business users. Support Project Managers in ongoing initiatives related to the Business Core Operations Solutions. Internal co-ordination between distinct internal IT functions and groups to ensure high quality service delivery and total ownership of issues to complete resolution. Support the business in Business Continuity and Disaster Recovery initiatives. Desired Experience: * SS&C Advent Geneva. * Familiarity with Broadridge Security Master, Price Master, and Analytics Master. * Linux operating systems. * Strong programming skills in Python, C#, and Visual Basic. * Experience with SQL Server and ability to write complex queries If of interest, please apply or send across your CV to (see below) Please note, no sponsorship is available for this role.
18/09/2024
Project-based
Advent Geneva Support Analyst - Contract Opportunity - Dublin - 6 months - Financial Services A large global financial services client of ours are seeking an Advent Geneva Application Analyst to join them on an initial 6 month contract, on a relaxed hybrid basis out of Dublin, with likely extension. The rate is 300 - 350 euros a day and are looking for someone to start ASAP with interviews next week. Roles and Responsibility: Play a key role as part of global support team covering IT Core applications domain. Act as a first point of contact for Level 1 & Level 2 Incident & Problem Management support by working with vendors &/or Internal support teams to resolve technical and user issues during product migration and BAU (Business As Usual) operations. Document processes, procedures and policies as required for appropriate governance of platforms. Day-to-day monitoring of our internal processes to ensure pro-active resolution of any issues that arise. Document business user procedures and support user training. Participate in co-ordination and implementation of new platform releases with business users. Support Project Managers in ongoing initiatives related to the Business Core Operations Solutions. Internal co-ordination between distinct internal IT functions and groups to ensure high quality service delivery and total ownership of issues to complete resolution. Support the business in Business Continuity and Disaster Recovery initiatives. Desired Experience: * SS&C Advent Geneva. * Familiarity with Broadridge Security Master, Price Master, and Analytics Master. * Linux operating systems. * Strong programming skills in Python, C#, and Visual Basic. * Experience with SQL Server and ability to write complex queries If of interest, please apply or send across your CV to (see below) Please note, no sponsorship is available for this role.
We are currently looking on behalf of one of our important clients for an IT Quality Assurance & CSV Manager (German Speaking). The role is a permanent position based in Solothurn Canton & comes with some home office allowance. Your Role: Carry out personnel, technical & people life cycle management of a IT QA & CSV team. Act as a key contact person & all-rounder in the field of IT Quality Assurance & Computer Systems Validation. Advise & support system owners, project managers or suppliers in the validation of computer systems according to internal & external GxP/GAMP specifications (eg in the field of production systems SW, SW development, MES or database systems). Independently prepare the necessary documentation & execution of tests. Support the continuous development of IT processes (eg further development of internal CSV processes or certification of IT service areas according to ISO 27001: Information Security). Act as a key contact person as a CSV expert for customers & audits. Review & approval CSV & system documentation. Your Skills: At least 5 years of relevant professional experience including experience in IT Quality Assurance, Computer Systems Validation & Computer Software Assurance. A sound knowledge of IT Security, GDPR & IT Systems & Infrastructure. Experienced with Q-Systems (eg EU: Annex 11/FDA: 21CFR Part 11). Ideally experienced in the Medical Technology Sector. A knowledge of important IT Standards & Methods (eg ISO27001, ISO 80002-2, ITIL) or ISO 13485:2016 QMS for Medical Devices. Your Profile: Completed relevant Scientific or Technical University Degree. Strong communication skills, assertive & highly quality-oriented. Fluent English & good German language skills (to at least B2 Level) are a mandatory requirement.
18/09/2024
Full time
We are currently looking on behalf of one of our important clients for an IT Quality Assurance & CSV Manager (German Speaking). The role is a permanent position based in Solothurn Canton & comes with some home office allowance. Your Role: Carry out personnel, technical & people life cycle management of a IT QA & CSV team. Act as a key contact person & all-rounder in the field of IT Quality Assurance & Computer Systems Validation. Advise & support system owners, project managers or suppliers in the validation of computer systems according to internal & external GxP/GAMP specifications (eg in the field of production systems SW, SW development, MES or database systems). Independently prepare the necessary documentation & execution of tests. Support the continuous development of IT processes (eg further development of internal CSV processes or certification of IT service areas according to ISO 27001: Information Security). Act as a key contact person as a CSV expert for customers & audits. Review & approval CSV & system documentation. Your Skills: At least 5 years of relevant professional experience including experience in IT Quality Assurance, Computer Systems Validation & Computer Software Assurance. A sound knowledge of IT Security, GDPR & IT Systems & Infrastructure. Experienced with Q-Systems (eg EU: Annex 11/FDA: 21CFR Part 11). Ideally experienced in the Medical Technology Sector. A knowledge of important IT Standards & Methods (eg ISO27001, ISO 80002-2, ITIL) or ISO 13485:2016 QMS for Medical Devices. Your Profile: Completed relevant Scientific or Technical University Degree. Strong communication skills, assertive & highly quality-oriented. Fluent English & good German language skills (to at least B2 Level) are a mandatory requirement.
Head of Product - Salesforce Our client are the world's largest technology provider in its field. They are a global community of 3,000 professionals with presence in 96 countries. They are seeking a Head of Product - Salesforce as part of a major transformation to customer journey for sales and service for both local and global customers. Fundamental to this transformation will be the development and roll-out of Salesforce Sales and Service Cloud to support this process. The Head of Product - Salesforce will work hand in hand with the business owners and the Programme Manager, whose role it will be to manage the roll-out of the Salesforce solution and business change globally. The Role Works with the product owners and Programme Manager to define and prioritise the product roadmap for the development of Salesforce. Leads and motivates an agile delivery team made up of third party and inhouse resources to configure and develop the Salesforce platform in line with the roadmap. Managing and co-ordinating with other teams - including ERP and integration - to deliver the complete solution. Manages the release plan and release management process to ensure seamless deployment of new features on a regular agile release cycle. Responsibilities for Head of Product - Salesforce Acts as Business Analyst and functional Salesforce architect, managing requirements from the business, and designing solutions in the Salesforce platform. Manages the incoming demand from the business, running the prioritisation process to feed these into an agile delivery team with monthly releases. Manages the agile team to deliver efficiently, via configuration of the Salesforce product, avoiding customer development where possible, and using the inbuilt salesforce tools. Oversees testing and UAT with the business owners and manages the release process. Manages any ongoing BAU changes to the product. Works with the Solutions Architect to define and oversee development of any Salesforce integrations to other systems. Create and maintain comprehensive documentation of the Salesforce solution, including designs, test plans, and user guides. Ensure all Salesforce solutions comply with industry regulations, data privacy, and security standards. Stay current with Salesforce releases, new features, and best practices. Skills & Expertise You will have the vision and product knowledge of where Salesforce can truly add value. You will support our business development, and grow the organisations understanding of Salesforce, and support in building a well-versed global workforce. You will have a true technical understanding of Salesforce and be the technical and development owner of the application. Strong stakeholder management expertise in programmer environments with multiple stakeholders Strategic thinker with background in transformation, who can really help the business see the art of the possible in terms of the customer journey, painting a compelling picture of the vision and strategy that motivates others to action. Strong written and verbal communication skills Builds partnerships and works collaboratively with others to meet shared objectives. Experience and qualifications Minimum of 5 years' experience in managing IT enabled customer service and sales programs, at least some of which in a global environment, using Salesforce in a similar asset based B2B business eg shipping, automotive, rail, aviation, etc. Degree educated - Business, Sales, or Marketing related degree a bonus. In-depth knowledge of the Salesforce platform, including Sales Cloud, Service Cloud and Marketing Cloud. Experience of field service management and CPQ also an advantage Strong experience of process re-engineering and customer journey mapping: use and experience of Lean principles and methodologies an advantage Demonstrable ability to lead cross-functional teams and manage stakeholders at all levels. Experience in delivering Salesforce project using Agile delivery methodologies. Knowledge of SAFe an advantage Familiarity with customer experience management (CEM) and customer relationship management (CRM) best practices.
18/09/2024
Full time
Head of Product - Salesforce Our client are the world's largest technology provider in its field. They are a global community of 3,000 professionals with presence in 96 countries. They are seeking a Head of Product - Salesforce as part of a major transformation to customer journey for sales and service for both local and global customers. Fundamental to this transformation will be the development and roll-out of Salesforce Sales and Service Cloud to support this process. The Head of Product - Salesforce will work hand in hand with the business owners and the Programme Manager, whose role it will be to manage the roll-out of the Salesforce solution and business change globally. The Role Works with the product owners and Programme Manager to define and prioritise the product roadmap for the development of Salesforce. Leads and motivates an agile delivery team made up of third party and inhouse resources to configure and develop the Salesforce platform in line with the roadmap. Managing and co-ordinating with other teams - including ERP and integration - to deliver the complete solution. Manages the release plan and release management process to ensure seamless deployment of new features on a regular agile release cycle. Responsibilities for Head of Product - Salesforce Acts as Business Analyst and functional Salesforce architect, managing requirements from the business, and designing solutions in the Salesforce platform. Manages the incoming demand from the business, running the prioritisation process to feed these into an agile delivery team with monthly releases. Manages the agile team to deliver efficiently, via configuration of the Salesforce product, avoiding customer development where possible, and using the inbuilt salesforce tools. Oversees testing and UAT with the business owners and manages the release process. Manages any ongoing BAU changes to the product. Works with the Solutions Architect to define and oversee development of any Salesforce integrations to other systems. Create and maintain comprehensive documentation of the Salesforce solution, including designs, test plans, and user guides. Ensure all Salesforce solutions comply with industry regulations, data privacy, and security standards. Stay current with Salesforce releases, new features, and best practices. Skills & Expertise You will have the vision and product knowledge of where Salesforce can truly add value. You will support our business development, and grow the organisations understanding of Salesforce, and support in building a well-versed global workforce. You will have a true technical understanding of Salesforce and be the technical and development owner of the application. Strong stakeholder management expertise in programmer environments with multiple stakeholders Strategic thinker with background in transformation, who can really help the business see the art of the possible in terms of the customer journey, painting a compelling picture of the vision and strategy that motivates others to action. Strong written and verbal communication skills Builds partnerships and works collaboratively with others to meet shared objectives. Experience and qualifications Minimum of 5 years' experience in managing IT enabled customer service and sales programs, at least some of which in a global environment, using Salesforce in a similar asset based B2B business eg shipping, automotive, rail, aviation, etc. Degree educated - Business, Sales, or Marketing related degree a bonus. In-depth knowledge of the Salesforce platform, including Sales Cloud, Service Cloud and Marketing Cloud. Experience of field service management and CPQ also an advantage Strong experience of process re-engineering and customer journey mapping: use and experience of Lean principles and methodologies an advantage Demonstrable ability to lead cross-functional teams and manage stakeholders at all levels. Experience in delivering Salesforce project using Agile delivery methodologies. Knowledge of SAFe an advantage Familiarity with customer experience management (CEM) and customer relationship management (CRM) best practices.
About the role As a Customer Service Engineer, your role is all about providing exceptional second line technical support to a number of our UK based customers. You are responsible for the technical implementation and maintenance of our Control Room Solutions and will use a broad range of systems and technologies across multiple domains and technologies to do this. You will report to our Lead Customer Service Engineer and work with both our Service Engineering team in the UK and our wider Service Engineering teams in Vienna and Turin. Your Main Responsibilities Communicating with & responding to customers about technical service incidents, events and requests. Analysing and diagnosing errors and faults Proactively drive incidents through to resolution Collaborate with our engineering teams, in the UK, Vienna and wider Frequentis global organisation to manage new services into live, decommission service and defect management Technically delivery of change requests into live services Collaborating with Product Management team on continuous product improvement based on customer feedback Site acceptance testing Your Qualities Customer & Service focussed Passionate about IT A strong communicator Able to build relationships quickly and have a positive impact Solutions focussed in how you think and act Proactive and able to balance multiple priorities Passionate about personal learning & development Able to travel regularly- both within UK and to Vienna HQ Allow for Security Vetting (SC/MPPV3) Your Experience Knowledge of public safety technologies First and/or second line support in an enterprise/Cloud based environment Computer Aided Dispatch (CAD) system experience Incident management and problem resolution experience Microsoft operating platforms, including Microsoft cloud-based services (Azure) Microsoft SQL Server deployment and management ideally WAN/LAN hardware, configuration and management Microsoft MTA or MCSA, Juniper, Cisco & Dell qualified ideally Azure fundamentals (AZ900) Security and compliance (SC900) qualified ideally Virtualisation (ESXI/HyperV/Virtualisation) Technologies: MS Server 2019/22, Redhat Linux, AD and Group Policy Management, MS Certificate and KPI, MS SQL, Gigaspace, Java, Network config and Management, WSUS,/UXMS Hardware:Cisco LAN/WAN Switches, Dell/Fujitsu/HP Server and user devices, Dell/Fujitsu/HP Server and SAN Knowledge of ITIL processes in a support environment Telecommunications systems experience (telephony/Radio integration) Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.
18/09/2024
Full time
About the role As a Customer Service Engineer, your role is all about providing exceptional second line technical support to a number of our UK based customers. You are responsible for the technical implementation and maintenance of our Control Room Solutions and will use a broad range of systems and technologies across multiple domains and technologies to do this. You will report to our Lead Customer Service Engineer and work with both our Service Engineering team in the UK and our wider Service Engineering teams in Vienna and Turin. Your Main Responsibilities Communicating with & responding to customers about technical service incidents, events and requests. Analysing and diagnosing errors and faults Proactively drive incidents through to resolution Collaborate with our engineering teams, in the UK, Vienna and wider Frequentis global organisation to manage new services into live, decommission service and defect management Technically delivery of change requests into live services Collaborating with Product Management team on continuous product improvement based on customer feedback Site acceptance testing Your Qualities Customer & Service focussed Passionate about IT A strong communicator Able to build relationships quickly and have a positive impact Solutions focussed in how you think and act Proactive and able to balance multiple priorities Passionate about personal learning & development Able to travel regularly- both within UK and to Vienna HQ Allow for Security Vetting (SC/MPPV3) Your Experience Knowledge of public safety technologies First and/or second line support in an enterprise/Cloud based environment Computer Aided Dispatch (CAD) system experience Incident management and problem resolution experience Microsoft operating platforms, including Microsoft cloud-based services (Azure) Microsoft SQL Server deployment and management ideally WAN/LAN hardware, configuration and management Microsoft MTA or MCSA, Juniper, Cisco & Dell qualified ideally Azure fundamentals (AZ900) Security and compliance (SC900) qualified ideally Virtualisation (ESXI/HyperV/Virtualisation) Technologies: MS Server 2019/22, Redhat Linux, AD and Group Policy Management, MS Certificate and KPI, MS SQL, Gigaspace, Java, Network config and Management, WSUS,/UXMS Hardware:Cisco LAN/WAN Switches, Dell/Fujitsu/HP Server and user devices, Dell/Fujitsu/HP Server and SAN Knowledge of ITIL processes in a support environment Telecommunications systems experience (telephony/Radio integration) Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.
Infoplus Technologies UK Ltd
Cambridge, Cambridgeshire
Responsibilities: Working closely with technical leads, technical managers, project managers, and engineering teams across Infrastructure and Engineering teams you will be a motivator in providing automated project solutions, supporting daily ticket systems for common technical issues, and being core resources for high visibility projects which supply to making our services secure, resilient, and apply the newest technologies. Required Skills and Experience: Strong set of RedHat skills, preferably RH Certification Understanding about operations in any public cloud platforms (eg AWS, GCP or Azure) Understanding of software development methodologies (eg, Agile, Automation, Jira, and Confluence experience) Technical Skills Solid grasp on Linux OS fundamentals, solve problems and performance tuning Good understanding of HPC infrastructure and applications Exposure to HPC workload management tools like IBM Spectrum LSF Strong Scripting skills (Bash, Shell, Python, Perl, etc.) Experience with cloud technologies in AWS and/or Google Cloud Good understanding and experience in infrastructure and application monitoring and alerting tools Good understanding about remote display and interactive technologies like ETX Solid skills with Vulnerability Management and security patching of constantly evolving environment Skills and attitude on automating common repetitive tasks Relevant experience in a distributed team Working in a sophisticated, multi-geography, engineering services environment Providing technical support to engineering user community
18/09/2024
Project-based
Responsibilities: Working closely with technical leads, technical managers, project managers, and engineering teams across Infrastructure and Engineering teams you will be a motivator in providing automated project solutions, supporting daily ticket systems for common technical issues, and being core resources for high visibility projects which supply to making our services secure, resilient, and apply the newest technologies. Required Skills and Experience: Strong set of RedHat skills, preferably RH Certification Understanding about operations in any public cloud platforms (eg AWS, GCP or Azure) Understanding of software development methodologies (eg, Agile, Automation, Jira, and Confluence experience) Technical Skills Solid grasp on Linux OS fundamentals, solve problems and performance tuning Good understanding of HPC infrastructure and applications Exposure to HPC workload management tools like IBM Spectrum LSF Strong Scripting skills (Bash, Shell, Python, Perl, etc.) Experience with cloud technologies in AWS and/or Google Cloud Good understanding and experience in infrastructure and application monitoring and alerting tools Good understanding about remote display and interactive technologies like ETX Solid skills with Vulnerability Management and security patching of constantly evolving environment Skills and attitude on automating common repetitive tasks Relevant experience in a distributed team Working in a sophisticated, multi-geography, engineering services environment Providing technical support to engineering user community
The role is mostly onsite in Pratteln, Switzerland. Competence: Competence is a combination of knowledge, motivation and capability to perform in all situations and activities the assignment requires. Knowledge: Seniority and experience in SAP SD in an international environment and/or within a wholesale business. Experience in User Acceptance Testing (UAT), as well as training of end-users in SAP. Experience with Pricing processes within SAP, specifically condition technique and/or Experience with Billing processes within SAP, specifically forms requirements, e-invoicing, archiving, etc Good knowledge of project and change management methodologies. Accustomed to working with an agile and iterative framework (Scrum). Proficient with the MS Office Suite. Knowledge in SAP Solution Manager and JIRA a plus. Fluent in English Job specific capabilities: Ability to work autonomously. Analytical skills. Good interpersonal skills with ability in building trustful relationships and motivate others. Ability to take responsibility from start to end, achieve goals and keep deadlines. Ability to be service minded, communicate and work effectively in a multinational/global organisation. Integrity, humbleness, and possess the desire to both teach and learn from others. Interest in understanding a Legacy set-up, while contributing to bridge it into an SAP-compatible concept Key previous experiences and proven skills: Seniority and experience in SAP SD, in either Pricing or Billing (preferably both). Experience in User Acceptance Testing (UAT), as well as training of end-users in SAP. Experience in go-live activities, preferably with SAP. Purpose of function Order and Finance Program is a transformational program to connect order and financial transactions within the Supply through the implementation of SAP S/4HANA, a greenfield implementation. The program is targeted to make a paradigm shift in capability maturity Order & Finance Management and thereby enhance the contribution to supply strategy implementation and overall transformation. Purpose of job The P&I scrum team is responsible for transitioning from our client's current pricing, invoicing processes, and Legacy IT landscape into the future SAP S/4HANA. This scrum team deliverables consist of: An overall design of SAP S/4HANA, the integration with Legacy, as well as required custom development occurring in Legacy applications, interfaces/APIs, SAP BTP, etc. The design covers both the end-state as well as any specific intermediary roll-out phases. It also includes process design. The building of the SAP S/4HANA main solution, as well as Legacy applications, following a methodology of writing configuration documentation, as well as lean specifications to be handed over to the developers. Testing cycles, performed directly by the scrum team. Training the line organization as well as supporting their training cycles (UAT) and go-live activities. Supporting the line organization with issues in production. A series of satellite deliverables such as security and controls, change management, communication, etc. Job specific key tasks and responsibilities: Train and support the line organization before and during the User Acceptance Test cycle (UAT). Support the line organization in documenting the results in SAP Solution Manager, raise defects when necessary, and support the re-testing. Perform the end-to-end testing in the pre-UAT test cycles, documenting the results in SAP Solution Manager, raising defects when necessary, including re-testing. Support the first release go-live, actively working with the line organization throughout parallel runs and hyper care phases. Troubleshoot and firefight in production. Bring your knowledge and experience to contribute to the Pricing & Invoicing design topics. Document the findings as requirements in User Stories (JIRA). Collaborate with other functions (Tax, Customs, etc.) to complete the design, conducting interviews, facilitating, or contributing in workshops, all in relation to the P&I scrum team agenda. Support building the next releases by writing fit-acceptance criterias, gaps, and lean specifications, all according to the project defined methodologies, tools, and agile framework. Act as a representative of the OFP project towards the business stakeholder, while defending their interests in the project. Proactively work with change management to secure organizational readiness to adopt SAP S/4HANA.
18/09/2024
Project-based
The role is mostly onsite in Pratteln, Switzerland. Competence: Competence is a combination of knowledge, motivation and capability to perform in all situations and activities the assignment requires. Knowledge: Seniority and experience in SAP SD in an international environment and/or within a wholesale business. Experience in User Acceptance Testing (UAT), as well as training of end-users in SAP. Experience with Pricing processes within SAP, specifically condition technique and/or Experience with Billing processes within SAP, specifically forms requirements, e-invoicing, archiving, etc Good knowledge of project and change management methodologies. Accustomed to working with an agile and iterative framework (Scrum). Proficient with the MS Office Suite. Knowledge in SAP Solution Manager and JIRA a plus. Fluent in English Job specific capabilities: Ability to work autonomously. Analytical skills. Good interpersonal skills with ability in building trustful relationships and motivate others. Ability to take responsibility from start to end, achieve goals and keep deadlines. Ability to be service minded, communicate and work effectively in a multinational/global organisation. Integrity, humbleness, and possess the desire to both teach and learn from others. Interest in understanding a Legacy set-up, while contributing to bridge it into an SAP-compatible concept Key previous experiences and proven skills: Seniority and experience in SAP SD, in either Pricing or Billing (preferably both). Experience in User Acceptance Testing (UAT), as well as training of end-users in SAP. Experience in go-live activities, preferably with SAP. Purpose of function Order and Finance Program is a transformational program to connect order and financial transactions within the Supply through the implementation of SAP S/4HANA, a greenfield implementation. The program is targeted to make a paradigm shift in capability maturity Order & Finance Management and thereby enhance the contribution to supply strategy implementation and overall transformation. Purpose of job The P&I scrum team is responsible for transitioning from our client's current pricing, invoicing processes, and Legacy IT landscape into the future SAP S/4HANA. This scrum team deliverables consist of: An overall design of SAP S/4HANA, the integration with Legacy, as well as required custom development occurring in Legacy applications, interfaces/APIs, SAP BTP, etc. The design covers both the end-state as well as any specific intermediary roll-out phases. It also includes process design. The building of the SAP S/4HANA main solution, as well as Legacy applications, following a methodology of writing configuration documentation, as well as lean specifications to be handed over to the developers. Testing cycles, performed directly by the scrum team. Training the line organization as well as supporting their training cycles (UAT) and go-live activities. Supporting the line organization with issues in production. A series of satellite deliverables such as security and controls, change management, communication, etc. Job specific key tasks and responsibilities: Train and support the line organization before and during the User Acceptance Test cycle (UAT). Support the line organization in documenting the results in SAP Solution Manager, raise defects when necessary, and support the re-testing. Perform the end-to-end testing in the pre-UAT test cycles, documenting the results in SAP Solution Manager, raising defects when necessary, including re-testing. Support the first release go-live, actively working with the line organization throughout parallel runs and hyper care phases. Troubleshoot and firefight in production. Bring your knowledge and experience to contribute to the Pricing & Invoicing design topics. Document the findings as requirements in User Stories (JIRA). Collaborate with other functions (Tax, Customs, etc.) to complete the design, conducting interviews, facilitating, or contributing in workshops, all in relation to the P&I scrum team agenda. Support building the next releases by writing fit-acceptance criterias, gaps, and lean specifications, all according to the project defined methodologies, tools, and agile framework. Act as a representative of the OFP project towards the business stakeholder, while defending their interests in the project. Proactively work with change management to secure organizational readiness to adopt SAP S/4HANA.
West Virginia Network for Educational Telecomputing (WVNET)
Morgantown, West Virginia
WVNET is seeking a detail-oriented Business/Accounts Administrator to manage service agreements, user accounts, and support our business operations. This key role will ensure smooth contract management, efficient account administration, and provide critical support to our Business Office. WVNET connects K-12 schools, higher educational institutions, libraries, state and county government, and various not-for-profits to the Internet and the rest of the world through our state-of-the-art network and telecommunications expertise. Our team of dedicated IT professionals provide guidance and training to educators and staff in higher education and K-12 schools. Our research and development of software, tools, and systems address problems and tackle challenges that are unique to West Virginia's public institutions and not-for- profits. Work Location: Morgantown, WV, 26505 Classification: Salary, Non-Classified, Full-Time Benefits, FLSA Exempt SALARY/BENEFITS Starting annual salary range is $45,000 - $55,000 plus excellent State of WV Employee benefits : health insurance, dental, vision, hearing, Health Savings Accounts/Flexible Spending Accounts, retirement investing, and life insurance plans, short-term/long-term disability insurance, as well as, generous amounts of vacation, sick, state & federal holidays, and professional development opportunities. MINIMUM EDUCATION Associate's Degree in Business Administration, Finance, or related field; or, equivalent professional experience in lieu of degree. MINIMUM EXPERIENCE *Details of relevant experience must be shown in your resume. 1-3 years of experience in business management, finance or account administration. PREFERRED EXPERIENCE Experience with wvOASIS or similar financial systems. Familiarity with West Virginia higher education institution operations. Knowledge of West Virginia State Auditor policies and procedures. JOB DUTIES/RESPONSIBILITIES Service Agreement Administration: Track service agreements, MOUs, and contracts renewals. Monitor renewal dates and initiate timely renewal processes. Distribute agreements to relevant higher education institutions. Send timely reminders for upcoming renewals or expirations. Maintain a centralized, secure repository of all agreements, contracts, and financial transactions. Reconcile payments with terms of agreements. Coordinate with management on customer issues and service changes. Flag discrepancies or unusual patterns for review. Business Account Administration: Manage educational institution accounts across diverse service providers, platforms, and subscriptions, including but not limited to SignNow, Educause, and other industry-specific tools. Provide first-line support for account-related issues. Process and request new accounts, access control changes, and coordinate with service representatives for account adjustments. Maintain account security and compliance with educational data protection regulations. Generate and analyze active user reports. Oversee account management tasks: billing, renewals, in coordination with Business Operations Manager. Stay updated on all active platforms' features and policies. Financial Support: Manage monthly P-Card reconciliations within wvOASIS. Review all Cardholder transactions and supporting documentation Retrieve and reconcile the monthly credit card statement in accordance with WV State Auditor policies and procedures. Administrative Support: Assist in reviewing and processing bi-weekly timecards. Provide administrative support to Business Office. KNOWLEDGE/SKILLS/ABILITIES Proficiency in Microsoft Office Suite, especially Excel. Experience with ERP systems and payroll software preferred. Strong attention to detail and organizational skills. Excellent communication and interpersonal abilities. Ability to maintain confidentiality of sensitive information. Data entry and basic bookkeeping. Time management and multitasking. Problem-solving and critical thinking. Basic math and financial calculations EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER/VETERANS/DISABLED The West Virginia Network for Educational Telecomputing (WVNET) is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or protected veteran status and will not be discriminated against on the basis of disability. WVNET provides a collegial, respectful and inclusive environment that values the diversity, creativity and contributions of its staff.
18/09/2024
Full time
WVNET is seeking a detail-oriented Business/Accounts Administrator to manage service agreements, user accounts, and support our business operations. This key role will ensure smooth contract management, efficient account administration, and provide critical support to our Business Office. WVNET connects K-12 schools, higher educational institutions, libraries, state and county government, and various not-for-profits to the Internet and the rest of the world through our state-of-the-art network and telecommunications expertise. Our team of dedicated IT professionals provide guidance and training to educators and staff in higher education and K-12 schools. Our research and development of software, tools, and systems address problems and tackle challenges that are unique to West Virginia's public institutions and not-for- profits. Work Location: Morgantown, WV, 26505 Classification: Salary, Non-Classified, Full-Time Benefits, FLSA Exempt SALARY/BENEFITS Starting annual salary range is $45,000 - $55,000 plus excellent State of WV Employee benefits : health insurance, dental, vision, hearing, Health Savings Accounts/Flexible Spending Accounts, retirement investing, and life insurance plans, short-term/long-term disability insurance, as well as, generous amounts of vacation, sick, state & federal holidays, and professional development opportunities. MINIMUM EDUCATION Associate's Degree in Business Administration, Finance, or related field; or, equivalent professional experience in lieu of degree. MINIMUM EXPERIENCE *Details of relevant experience must be shown in your resume. 1-3 years of experience in business management, finance or account administration. PREFERRED EXPERIENCE Experience with wvOASIS or similar financial systems. Familiarity with West Virginia higher education institution operations. Knowledge of West Virginia State Auditor policies and procedures. JOB DUTIES/RESPONSIBILITIES Service Agreement Administration: Track service agreements, MOUs, and contracts renewals. Monitor renewal dates and initiate timely renewal processes. Distribute agreements to relevant higher education institutions. Send timely reminders for upcoming renewals or expirations. Maintain a centralized, secure repository of all agreements, contracts, and financial transactions. Reconcile payments with terms of agreements. Coordinate with management on customer issues and service changes. Flag discrepancies or unusual patterns for review. Business Account Administration: Manage educational institution accounts across diverse service providers, platforms, and subscriptions, including but not limited to SignNow, Educause, and other industry-specific tools. Provide first-line support for account-related issues. Process and request new accounts, access control changes, and coordinate with service representatives for account adjustments. Maintain account security and compliance with educational data protection regulations. Generate and analyze active user reports. Oversee account management tasks: billing, renewals, in coordination with Business Operations Manager. Stay updated on all active platforms' features and policies. Financial Support: Manage monthly P-Card reconciliations within wvOASIS. Review all Cardholder transactions and supporting documentation Retrieve and reconcile the monthly credit card statement in accordance with WV State Auditor policies and procedures. Administrative Support: Assist in reviewing and processing bi-weekly timecards. Provide administrative support to Business Office. KNOWLEDGE/SKILLS/ABILITIES Proficiency in Microsoft Office Suite, especially Excel. Experience with ERP systems and payroll software preferred. Strong attention to detail and organizational skills. Excellent communication and interpersonal abilities. Ability to maintain confidentiality of sensitive information. Data entry and basic bookkeeping. Time management and multitasking. Problem-solving and critical thinking. Basic math and financial calculations EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER/VETERANS/DISABLED The West Virginia Network for Educational Telecomputing (WVNET) is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or protected veteran status and will not be discriminated against on the basis of disability. WVNET provides a collegial, respectful and inclusive environment that values the diversity, creativity and contributions of its staff.
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Enterprise Company is currently seeking a Principal Windows VM Systems Administrator. Candidate is responsible for the end-to-end management and support of equipment/software by ensuring the environment(s) are patched, right sized and available for the business. The Administrator will partner with peer administrative teams to maintain standards, gold images, environment documentation and configuration management. Also, responsible for proactively monitoring of system capacity, utilization, and performance to avoid negative business impact. The Administrator provides support for the environments they support. Qualifications: Bachelor's or technical degree in related field or equivalent experience 6+ years' experience in Infrastructure administration as it relates to the hardware and software components that align to technologies supported at Southern Glazers Excellent verbal/written communication skills Expertise to analyze and solve problems, think outside of the box, and grasp technical concepts Ability to diagnose when a system or environment has a problem, issue or fault and resolve Ability to create, read, analyze, and interpret technical diagrams and written procedures Strong team player who can work across multiple functions Familiarity with ITIL concepts Experience with on-premise implementation and management of Infrastructure as Code IaC tools such as Terraform, Ansible, Puppet Experience with containerization technologies such as Docker and Kubernetes Experience in Scripting and automation using PowerShell, Bash or Python Experience with developer tools such as GitHub Experience using patch management solution such as Microsoft SCCM (MECM) Experience in an environment supporting 300+ production Microsoft Windows Servers Experience in providing support and maintenance of Linux operating systems Experience supporting VMware and Hyper-V Virtual Infrastructures Experience supporting server hardware platforms such as: HPE, Dell, Cisco UCS Experience supporting cloud infrastructures such as: Azure, AWS Experience supporting and tuning administration tools such as SolarWinds & MS SCOM Experience supporting and configuring F5 or NetScaler load balancers Experience with identity governance administration (IGA) tools such as Saviynt Responsibilities: Stay current on supported technologies through various training opportunities Identify opportunities to enhance processes, procedures and policies relating to administrative function Participate in on call rotation Provide accurate and timely updates to work Improve the service offered to our business partners Proactively work on continuous improvement by identifying cost reductions and productivity improvements Create measures for successful execution, including policies, processes, procedures, and controls Implement, enforce, and improve policies, processes, procedures, and controls Maintain system landscape documentation Ensure effective administration of, and compliance with, all internal processes, procedures, and controls Communicate effectively up and down the organizational hierarchy Implement continuous improvement measures and initiatives Monitor and work on issues Research, evaluate and recommend applications Monitors, troubleshoots, and maintains systems/hardware/software and uses remote monitoring tools Monitors usage of shared resources, and works with appropriate engineers to resolve issues related to malfunctions Provide coaching and mentorship of team members and peers Partner with engineering team to develop turnover documentation for steady state support Make recommendations to enhance processes, procedures and policies relating to administrative function Act as an escalation point to team members when manager is not available Operates at highest level of support within the administration function engaging with ETP teams or vendor for support and resolutions Participate in on call rotation Provide accurate and timely updates to issues Analyze project requirements and accordingly provide technical and functional recommendations Maintain and enhance enterprise environments that are on-premises and in the cloud by identifying technology/process improvements Diagnose, troubleshoot, and resolve incidents Maintain knowledge of vendor technology and solutions Professional level understanding of a wide variety of systems and how they interact as to provide a complete service to the customers that meet business requirements Provide support of enterprise backup solutions, disaster recovery and high availability Develop reporting of storage utilization, capacity, and trending Track backup job success/failure with a goal to minimize failures Maintain and enhance related computing environments and platforms such as cloud and on premise virtual and physical server hardware, operating systems, applications software, and all configurations Demonstrate professional level experience in diagnose, troubleshoot, and resolve: hardware, software or other problems, and correct when necessary Monitor the performance of computer systems and hardware Coordinate and implement appropriate security measures to protect data, software, and hardware Lifecycle and Asset management when appropriate Certification (preferred): HashiCorp Certified: Terraform Associate (003) Microsoft Certified: Azure Administrator Associate Microsoft Certified: Windows Server Hybrid Administrator Associate Red Hat Certified Specialist in Ansible Automation VMware Certified Professional - Data Center Virtualization 2024 (VCP) RHCSA or Linux + ITIL Foundation certified
17/09/2024
Full time
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Enterprise Company is currently seeking a Principal Windows VM Systems Administrator. Candidate is responsible for the end-to-end management and support of equipment/software by ensuring the environment(s) are patched, right sized and available for the business. The Administrator will partner with peer administrative teams to maintain standards, gold images, environment documentation and configuration management. Also, responsible for proactively monitoring of system capacity, utilization, and performance to avoid negative business impact. The Administrator provides support for the environments they support. Qualifications: Bachelor's or technical degree in related field or equivalent experience 6+ years' experience in Infrastructure administration as it relates to the hardware and software components that align to technologies supported at Southern Glazers Excellent verbal/written communication skills Expertise to analyze and solve problems, think outside of the box, and grasp technical concepts Ability to diagnose when a system or environment has a problem, issue or fault and resolve Ability to create, read, analyze, and interpret technical diagrams and written procedures Strong team player who can work across multiple functions Familiarity with ITIL concepts Experience with on-premise implementation and management of Infrastructure as Code IaC tools such as Terraform, Ansible, Puppet Experience with containerization technologies such as Docker and Kubernetes Experience in Scripting and automation using PowerShell, Bash or Python Experience with developer tools such as GitHub Experience using patch management solution such as Microsoft SCCM (MECM) Experience in an environment supporting 300+ production Microsoft Windows Servers Experience in providing support and maintenance of Linux operating systems Experience supporting VMware and Hyper-V Virtual Infrastructures Experience supporting server hardware platforms such as: HPE, Dell, Cisco UCS Experience supporting cloud infrastructures such as: Azure, AWS Experience supporting and tuning administration tools such as SolarWinds & MS SCOM Experience supporting and configuring F5 or NetScaler load balancers Experience with identity governance administration (IGA) tools such as Saviynt Responsibilities: Stay current on supported technologies through various training opportunities Identify opportunities to enhance processes, procedures and policies relating to administrative function Participate in on call rotation Provide accurate and timely updates to work Improve the service offered to our business partners Proactively work on continuous improvement by identifying cost reductions and productivity improvements Create measures for successful execution, including policies, processes, procedures, and controls Implement, enforce, and improve policies, processes, procedures, and controls Maintain system landscape documentation Ensure effective administration of, and compliance with, all internal processes, procedures, and controls Communicate effectively up and down the organizational hierarchy Implement continuous improvement measures and initiatives Monitor and work on issues Research, evaluate and recommend applications Monitors, troubleshoots, and maintains systems/hardware/software and uses remote monitoring tools Monitors usage of shared resources, and works with appropriate engineers to resolve issues related to malfunctions Provide coaching and mentorship of team members and peers Partner with engineering team to develop turnover documentation for steady state support Make recommendations to enhance processes, procedures and policies relating to administrative function Act as an escalation point to team members when manager is not available Operates at highest level of support within the administration function engaging with ETP teams or vendor for support and resolutions Participate in on call rotation Provide accurate and timely updates to issues Analyze project requirements and accordingly provide technical and functional recommendations Maintain and enhance enterprise environments that are on-premises and in the cloud by identifying technology/process improvements Diagnose, troubleshoot, and resolve incidents Maintain knowledge of vendor technology and solutions Professional level understanding of a wide variety of systems and how they interact as to provide a complete service to the customers that meet business requirements Provide support of enterprise backup solutions, disaster recovery and high availability Develop reporting of storage utilization, capacity, and trending Track backup job success/failure with a goal to minimize failures Maintain and enhance related computing environments and platforms such as cloud and on premise virtual and physical server hardware, operating systems, applications software, and all configurations Demonstrate professional level experience in diagnose, troubleshoot, and resolve: hardware, software or other problems, and correct when necessary Monitor the performance of computer systems and hardware Coordinate and implement appropriate security measures to protect data, software, and hardware Lifecycle and Asset management when appropriate Certification (preferred): HashiCorp Certified: Terraform Associate (003) Microsoft Certified: Azure Administrator Associate Microsoft Certified: Windows Server Hybrid Administrator Associate Red Hat Certified Specialist in Ansible Automation VMware Certified Professional - Data Center Virtualization 2024 (VCP) RHCSA or Linux + ITIL Foundation certified
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Enterprise Company is currently seeking a Principal Windows VM Systems Administrator. Candidate is responsible for the end-to-end management and support of equipment/software by ensuring the environment(s) are patched, right sized and available for the business. The Administrator will partner with peer administrative teams to maintain standards, gold images, environment documentation and configuration management. Also, responsible for proactively monitoring of system capacity, utilization, and performance to avoid negative business impact. The Administrator provides support for the environments they support. Qualifications: Bachelor's or technical degree in related field or equivalent experience 6+ years' experience in Infrastructure administration as it relates to the hardware and software components that align to technologies supported at Southern Glazers Excellent verbal/written communication skills Expertise to analyze and solve problems, think outside of the box, and grasp technical concepts Ability to diagnose when a system or environment has a problem, issue or fault and resolve Ability to create, read, analyze, and interpret technical diagrams and written procedures Strong team player who can work across multiple functions Familiarity with ITIL concepts Experience with on-premise implementation and management of Infrastructure as Code IaC tools such as Terraform, Ansible, Puppet Experience with containerization technologies such as Docker and Kubernetes Experience in Scripting and automation using PowerShell, Bash or Python Experience with developer tools such as GitHub Experience using patch management solution such as Microsoft SCCM (MECM) Experience in an environment supporting 300+ production Microsoft Windows Servers Experience in providing support and maintenance of Linux operating systems Experience supporting VMware and Hyper-V Virtual Infrastructures Experience supporting server hardware platforms such as: HPE, Dell, Cisco UCS Experience supporting cloud infrastructures such as: Azure, AWS Experience supporting and tuning administration tools such as SolarWinds & MS SCOM Experience supporting and configuring F5 or NetScaler load balancers Experience with identity governance administration (IGA) tools such as Saviynt Responsibilities: Stay current on supported technologies through various training opportunities Identify opportunities to enhance processes, procedures and policies relating to administrative function Participate in on call rotation Provide accurate and timely updates to work Improve the service offered to our business partners Proactively work on continuous improvement by identifying cost reductions and productivity improvements Create measures for successful execution, including policies, processes, procedures, and controls Implement, enforce, and improve policies, processes, procedures, and controls Maintain system landscape documentation Ensure effective administration of, and compliance with, all internal processes, procedures, and controls Communicate effectively up and down the organizational hierarchy Implement continuous improvement measures and initiatives Monitor and work on issues Research, evaluate and recommend applications Monitors, troubleshoots, and maintains systems/hardware/software and uses remote monitoring tools Monitors usage of shared resources, and works with appropriate engineers to resolve issues related to malfunctions Provide coaching and mentorship of team members and peers Partner with engineering team to develop turnover documentation for steady state support Make recommendations to enhance processes, procedures and policies relating to administrative function Act as an escalation point to team members when manager is not available Operates at highest level of support within the administration function engaging with ETP teams or vendor for support and resolutions Participate in on call rotation Provide accurate and timely updates to issues Analyze project requirements and accordingly provide technical and functional recommendations Maintain and enhance enterprise environments that are on-premises and in the cloud by identifying technology/process improvements Diagnose, troubleshoot, and resolve incidents Maintain knowledge of vendor technology and solutions Professional level understanding of a wide variety of systems and how they interact as to provide a complete service to the customers that meet business requirements Provide support of enterprise backup solutions, disaster recovery and high availability Develop reporting of storage utilization, capacity, and trending Track backup job success/failure with a goal to minimize failures Maintain and enhance related computing environments and platforms such as cloud and on premise virtual and physical server hardware, operating systems, applications software, and all configurations Demonstrate professional level experience in diagnose, troubleshoot, and resolve: hardware, software or other problems, and correct when necessary Monitor the performance of computer systems and hardware Coordinate and implement appropriate security measures to protect data, software, and hardware Lifecycle and Asset management when appropriate Certification (preferred): HashiCorp Certified: Terraform Associate (003) Microsoft Certified: Azure Administrator Associate Microsoft Certified: Windows Server Hybrid Administrator Associate Red Hat Certified Specialist in Ansible Automation VMware Certified Professional - Data Center Virtualization 2024 (VCP) RHCSA or Linux + ITIL Foundation certified
17/09/2024
Full time
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Enterprise Company is currently seeking a Principal Windows VM Systems Administrator. Candidate is responsible for the end-to-end management and support of equipment/software by ensuring the environment(s) are patched, right sized and available for the business. The Administrator will partner with peer administrative teams to maintain standards, gold images, environment documentation and configuration management. Also, responsible for proactively monitoring of system capacity, utilization, and performance to avoid negative business impact. The Administrator provides support for the environments they support. Qualifications: Bachelor's or technical degree in related field or equivalent experience 6+ years' experience in Infrastructure administration as it relates to the hardware and software components that align to technologies supported at Southern Glazers Excellent verbal/written communication skills Expertise to analyze and solve problems, think outside of the box, and grasp technical concepts Ability to diagnose when a system or environment has a problem, issue or fault and resolve Ability to create, read, analyze, and interpret technical diagrams and written procedures Strong team player who can work across multiple functions Familiarity with ITIL concepts Experience with on-premise implementation and management of Infrastructure as Code IaC tools such as Terraform, Ansible, Puppet Experience with containerization technologies such as Docker and Kubernetes Experience in Scripting and automation using PowerShell, Bash or Python Experience with developer tools such as GitHub Experience using patch management solution such as Microsoft SCCM (MECM) Experience in an environment supporting 300+ production Microsoft Windows Servers Experience in providing support and maintenance of Linux operating systems Experience supporting VMware and Hyper-V Virtual Infrastructures Experience supporting server hardware platforms such as: HPE, Dell, Cisco UCS Experience supporting cloud infrastructures such as: Azure, AWS Experience supporting and tuning administration tools such as SolarWinds & MS SCOM Experience supporting and configuring F5 or NetScaler load balancers Experience with identity governance administration (IGA) tools such as Saviynt Responsibilities: Stay current on supported technologies through various training opportunities Identify opportunities to enhance processes, procedures and policies relating to administrative function Participate in on call rotation Provide accurate and timely updates to work Improve the service offered to our business partners Proactively work on continuous improvement by identifying cost reductions and productivity improvements Create measures for successful execution, including policies, processes, procedures, and controls Implement, enforce, and improve policies, processes, procedures, and controls Maintain system landscape documentation Ensure effective administration of, and compliance with, all internal processes, procedures, and controls Communicate effectively up and down the organizational hierarchy Implement continuous improvement measures and initiatives Monitor and work on issues Research, evaluate and recommend applications Monitors, troubleshoots, and maintains systems/hardware/software and uses remote monitoring tools Monitors usage of shared resources, and works with appropriate engineers to resolve issues related to malfunctions Provide coaching and mentorship of team members and peers Partner with engineering team to develop turnover documentation for steady state support Make recommendations to enhance processes, procedures and policies relating to administrative function Act as an escalation point to team members when manager is not available Operates at highest level of support within the administration function engaging with ETP teams or vendor for support and resolutions Participate in on call rotation Provide accurate and timely updates to issues Analyze project requirements and accordingly provide technical and functional recommendations Maintain and enhance enterprise environments that are on-premises and in the cloud by identifying technology/process improvements Diagnose, troubleshoot, and resolve incidents Maintain knowledge of vendor technology and solutions Professional level understanding of a wide variety of systems and how they interact as to provide a complete service to the customers that meet business requirements Provide support of enterprise backup solutions, disaster recovery and high availability Develop reporting of storage utilization, capacity, and trending Track backup job success/failure with a goal to minimize failures Maintain and enhance related computing environments and platforms such as cloud and on premise virtual and physical server hardware, operating systems, applications software, and all configurations Demonstrate professional level experience in diagnose, troubleshoot, and resolve: hardware, software or other problems, and correct when necessary Monitor the performance of computer systems and hardware Coordinate and implement appropriate security measures to protect data, software, and hardware Lifecycle and Asset management when appropriate Certification (preferred): HashiCorp Certified: Terraform Associate (003) Microsoft Certified: Azure Administrator Associate Microsoft Certified: Windows Server Hybrid Administrator Associate Red Hat Certified Specialist in Ansible Automation VMware Certified Professional - Data Center Virtualization 2024 (VCP) RHCSA or Linux + ITIL Foundation certified
Request Technology - Craig Johnson
Chelmsford, Massachusetts
*We are unable to sponsor for this permanent Full time onsite role* *Position is bonus eligible* Prestigious Enterprise Company is currently seeking an Senior Manager Oracle Applications DBA. Candidate will be very hands-on, and will be ensuring production up-time service levels are maintained and made available per requirements that include backup, recovery, refresh, performance tuning, and security (physical and data). Responsibilities: You will support the following levels: Physical - you will be responsible for the physical and technical oriented aspects eg, storage, security, networking and more; Application - you will handle all application-related issues (eg, queries, users, Embedded SQL's etc.) You will ensure database resources are sized properly and a design strategy is developed to make sure that the database is maintained at a healthy size. You will ensure availability and performance of multi database and application environments with very large volumes and sizes. Responsible to manage Oracle Cloud OCI platform and maintain the ongoing integrations and configurations to keep the Cloud platform in a healthy condition. You will manage or perform routine DBA tasks like database maintenance, backups, recovery, table space management, upgrades, etc. You will execute periodic health checks for databases and recommend changes that should be executed in the production environment to ensure optimal performance. You will interact and work with multiple infrastructure, Security and IT teams as part of environment setup, maintenance and support. This is an important function of this role. Plans and responds to service outages including backup and restore. Monitors system performance diagnosing software and hardware failures to resolution Provides patch management and distribution capabilities to prevent new threats with minimized physical infrastructure impacts. Creates and tests data backups. Provides data cleansing services, verifies data integrity, and implements access controls. Performs database configuration, monitoring, and tuning. Routine maintenance including problem defect analysis and resolution, space, storage, object management, physical database layout, rollback segment management, and temporary space management. Supports logs and alerts, access rights and roles, database instance version control. New IDs, roles, authorizations, audits, locked/unlocked status, revocation. Performs memory usage monitoring, database parameter configuration, database resources, I/O distribution. Ensures system health, maintenance, technical security, recovery, and basic application technical tuning. Maintains Oracle Quarterly Releases and patch management schedules. Supports Systems Development, Migration, and Integration efforts as needed. Significant contributor to work plans for security analysis and recommendations Qualifications: Bachelor's Degree Computer Science or similar required 10+ years Oracle EBS (11i/R12) Minimum five (5) years in ERP Cloud platform 20+ years of experience as Oracle ERP APPS DBA Must have executed a minimum of two Upgrade cycles in the past. Will be responsible for Cutover Downtime reduction thru process improvements in each Upgrade iteration, Must have experience in EBS Application architecture, Concurrent managers, Workflow, layout of application on infrastructure, etc. Must have excellent knowledge in cloning, patching, backup recovery of ERP application including knowledge of ODI, FAW/ADW, Performance tuning, SQL profiling Must have hands on experience of RMAN, Backup Management and different Recovery techniques. Design and Implement disaster recovery plans. Support Oracle Cloud and EBS developers for custom coding, code migration, workflow and concurrent requests Knowledge of system administration functionality within Oracle Cloud ERP, Unix Shell Scripting skills on Oracle ODA's and OVM's Excellent interpersonal communication skills Ability to work with team members located in multiple geographies and time zones. Ability to manage and supervise DBA staff in the team. Responsible for providing day-to-day status and maintenance for Oracle EBS and ERP Cloud.
17/09/2024
Full time
*We are unable to sponsor for this permanent Full time onsite role* *Position is bonus eligible* Prestigious Enterprise Company is currently seeking an Senior Manager Oracle Applications DBA. Candidate will be very hands-on, and will be ensuring production up-time service levels are maintained and made available per requirements that include backup, recovery, refresh, performance tuning, and security (physical and data). Responsibilities: You will support the following levels: Physical - you will be responsible for the physical and technical oriented aspects eg, storage, security, networking and more; Application - you will handle all application-related issues (eg, queries, users, Embedded SQL's etc.) You will ensure database resources are sized properly and a design strategy is developed to make sure that the database is maintained at a healthy size. You will ensure availability and performance of multi database and application environments with very large volumes and sizes. Responsible to manage Oracle Cloud OCI platform and maintain the ongoing integrations and configurations to keep the Cloud platform in a healthy condition. You will manage or perform routine DBA tasks like database maintenance, backups, recovery, table space management, upgrades, etc. You will execute periodic health checks for databases and recommend changes that should be executed in the production environment to ensure optimal performance. You will interact and work with multiple infrastructure, Security and IT teams as part of environment setup, maintenance and support. This is an important function of this role. Plans and responds to service outages including backup and restore. Monitors system performance diagnosing software and hardware failures to resolution Provides patch management and distribution capabilities to prevent new threats with minimized physical infrastructure impacts. Creates and tests data backups. Provides data cleansing services, verifies data integrity, and implements access controls. Performs database configuration, monitoring, and tuning. Routine maintenance including problem defect analysis and resolution, space, storage, object management, physical database layout, rollback segment management, and temporary space management. Supports logs and alerts, access rights and roles, database instance version control. New IDs, roles, authorizations, audits, locked/unlocked status, revocation. Performs memory usage monitoring, database parameter configuration, database resources, I/O distribution. Ensures system health, maintenance, technical security, recovery, and basic application technical tuning. Maintains Oracle Quarterly Releases and patch management schedules. Supports Systems Development, Migration, and Integration efforts as needed. Significant contributor to work plans for security analysis and recommendations Qualifications: Bachelor's Degree Computer Science or similar required 10+ years Oracle EBS (11i/R12) Minimum five (5) years in ERP Cloud platform 20+ years of experience as Oracle ERP APPS DBA Must have executed a minimum of two Upgrade cycles in the past. Will be responsible for Cutover Downtime reduction thru process improvements in each Upgrade iteration, Must have experience in EBS Application architecture, Concurrent managers, Workflow, layout of application on infrastructure, etc. Must have excellent knowledge in cloning, patching, backup recovery of ERP application including knowledge of ODI, FAW/ADW, Performance tuning, SQL profiling Must have hands on experience of RMAN, Backup Management and different Recovery techniques. Design and Implement disaster recovery plans. Support Oracle Cloud and EBS developers for custom coding, code migration, workflow and concurrent requests Knowledge of system administration functionality within Oracle Cloud ERP, Unix Shell Scripting skills on Oracle ODA's and OVM's Excellent interpersonal communication skills Ability to work with team members located in multiple geographies and time zones. Ability to manage and supervise DBA staff in the team. Responsible for providing day-to-day status and maintenance for Oracle EBS and ERP Cloud.
NO SPONSORSHIP Infrastructure Architecture Senior Director - Network SALARY: $220k - $260k plus $40k - $50k bonus McLean, VA - 3 days on site SELLING POINTS: Senior Director of infrastructure architecture and network based services. Core network services routing switching WiFi data center end user connectivity enterprise SDW SD Wan strategy zero trust strategy road map perimeter security operations DNS directory IP management proxies load balancers automation the team they will manage 60 people vendor contracts software licensing component hardware assets. 15 years management End user supporting services Responsible for core infrastructure from perimeter to virtual edge (excludes clusters, service mesh, containers, and virtualized hosting) Core Network Services (Routing, Switching, Wi-Fi, Data Center, and End User Connectivity) Enterprise SDN/SDWAN Strategy Zero Trust Strategy and Roadmap Perimeter Security & Operations Network based services (DNS, Directory, IP Management, Proxies, Load Balancers) Automation COE (FN - This should be a discussion point) In addition, as a direct report you will provide oversight of special programs in progress (ie Operational Automation, Secure File Transfer). Your Impact: Mentor existing team managers as the company embarks on building technology service automation to lead Technology delivery and Operations to improve efficiency Adopt and champion Agile methodologies to improve workflow velocity and improve leadership insight into project timelines and efficiency Standardize and automate processes aligned with enterprise frameworks to ensure sustainability and consistency Define and document high level understanding of division application workstreams Collaboration with IT teams to drive workflow efficiency in partnership with division COO organization Drive and adopt a culture driven by data - where key performance indicators are gathered from top to bottom and fed to automated tooling to improve system reliability and performance Prototype new tools & technologies based on organizational strategy and evolving threats while looking for opportunities to optimize, consolidate and manage out tools that no longer meet company needs Keep a critical eye towards what's working and what's not optimal to drive improvements Qualifications: 15+ years of Technology Management experience of large technology areas Lead and contribute to technology direction Lead and contribute to team development and workforce strategy 15+ years in running technology operations Core Network Services (Routing, Switching, Wi-Fi, Data Center and End User Connectivity) Enterprise SDN/SDWAN Strategy Zero Trust Strategy and Roadmap Perimeter Security Expert in networking design or operations Experience in vendor management Experience in Operational Risk Management and three lines of defense operating models. Development experience a plus Experience designing and implementing self-service capabilities via automation for the technology services under their remit Experience participating in discussions with senior leadership to understand the vision and strategic goals being supported by the team. Experience with communicating and influencing senior business leaders in operational and risk management of their IAM landscape Experience communicating project and budget status to senior leadership on regular, defined intervals Experience with business financial management, compliance and regulatory requirements, program management, change management and risk management Degree in Computer Science, Engineering, or relative experience
17/09/2024
Full time
NO SPONSORSHIP Infrastructure Architecture Senior Director - Network SALARY: $220k - $260k plus $40k - $50k bonus McLean, VA - 3 days on site SELLING POINTS: Senior Director of infrastructure architecture and network based services. Core network services routing switching WiFi data center end user connectivity enterprise SDW SD Wan strategy zero trust strategy road map perimeter security operations DNS directory IP management proxies load balancers automation the team they will manage 60 people vendor contracts software licensing component hardware assets. 15 years management End user supporting services Responsible for core infrastructure from perimeter to virtual edge (excludes clusters, service mesh, containers, and virtualized hosting) Core Network Services (Routing, Switching, Wi-Fi, Data Center, and End User Connectivity) Enterprise SDN/SDWAN Strategy Zero Trust Strategy and Roadmap Perimeter Security & Operations Network based services (DNS, Directory, IP Management, Proxies, Load Balancers) Automation COE (FN - This should be a discussion point) In addition, as a direct report you will provide oversight of special programs in progress (ie Operational Automation, Secure File Transfer). Your Impact: Mentor existing team managers as the company embarks on building technology service automation to lead Technology delivery and Operations to improve efficiency Adopt and champion Agile methodologies to improve workflow velocity and improve leadership insight into project timelines and efficiency Standardize and automate processes aligned with enterprise frameworks to ensure sustainability and consistency Define and document high level understanding of division application workstreams Collaboration with IT teams to drive workflow efficiency in partnership with division COO organization Drive and adopt a culture driven by data - where key performance indicators are gathered from top to bottom and fed to automated tooling to improve system reliability and performance Prototype new tools & technologies based on organizational strategy and evolving threats while looking for opportunities to optimize, consolidate and manage out tools that no longer meet company needs Keep a critical eye towards what's working and what's not optimal to drive improvements Qualifications: 15+ years of Technology Management experience of large technology areas Lead and contribute to technology direction Lead and contribute to team development and workforce strategy 15+ years in running technology operations Core Network Services (Routing, Switching, Wi-Fi, Data Center and End User Connectivity) Enterprise SDN/SDWAN Strategy Zero Trust Strategy and Roadmap Perimeter Security Expert in networking design or operations Experience in vendor management Experience in Operational Risk Management and three lines of defense operating models. Development experience a plus Experience designing and implementing self-service capabilities via automation for the technology services under their remit Experience participating in discussions with senior leadership to understand the vision and strategic goals being supported by the team. Experience with communicating and influencing senior business leaders in operational and risk management of their IAM landscape Experience communicating project and budget status to senior leadership on regular, defined intervals Experience with business financial management, compliance and regulatory requirements, program management, change management and risk management Degree in Computer Science, Engineering, or relative experience
*Hybrid, 3 days onsite, 2 days remote* *We are unable to sponsor as this is a permanent Full time role* A prestigious company is looking for a Senior Director, Network Infrastructure Architecture. This Sr Director will manage a team of 60+ full time employees. This role is focused on infrastructure architecture for network-based services such as routing/switching, WIFI, data center, end user connectivity, SDWAN, DNS, IP management, load balancing, automation, etc. Responsibilities: End user supporting services Responsible for core infrastructure from perimeter to virtual edge (excludes clusters, service mesh, containers, and virtualized hosting) Core Network Services (Routing, Switching, Wi-Fi, Data Center, and End User Connectivity) Enterprise SDN/SDWAN Strategy Zero Trust Strategy and Roadmap Perimeter Security & Operations Network based services (DNS, Directory, IP Management, Proxies, Load Balancers) Automation COE (FN - This should be a discussion point) In addition, as a direct report you will provide oversight of special programs in progress (ie Operational Automation, Secure File Transfer). Mentor existing team managers as the company embarks on building technology service automation to lead Technology delivery and Operations to improve efficiency Adopt and champion Agile methodologies to improve workflow velocity and improve leadership insight into project timelines and efficiency Standardize and automate processes aligned with enterprise frameworks to ensure sustainability and consistency Define and document high level understanding of division application workstreams Collaboration with IT teams to drive workflow efficiency in partnership with division COO organization Drive and adopt a culture driven by data - where key performance indicators are gathered from top to bottom and fed to automated tooling to improve system reliability and performance Prototype new tools & technologies based on organizational strategy and evolving threats while looking for opportunities to optimize, consolidate and manage out tools that no longer meet company needs Qualifications: Degree in Computer Science, Engineering, or relative experience 15+ years of Technology Management experience of large technology areas Lead and contribute to technology direction Lead and contribute to team development and workforce strategy 15+ years in running technology operations Core Network Services (Routing, Switching, Wi-Fi, Data Center and End User Connectivity) Enterprise SDN/SDWAN Strategy Zero Trust Strategy and Roadmap Perimeter Security Expert in networking design or operations Experience in vendor management Experience in Operational Risk Management and three lines of defense operating models. Experience designing and implementing self-service capabilities via automation for the technology services under their remit Experience communicating project and budget status to senior leadership on regular, defined intervals Experience with business financial management, compliance and regulatory requirements, program management, change management and risk management
17/09/2024
Full time
*Hybrid, 3 days onsite, 2 days remote* *We are unable to sponsor as this is a permanent Full time role* A prestigious company is looking for a Senior Director, Network Infrastructure Architecture. This Sr Director will manage a team of 60+ full time employees. This role is focused on infrastructure architecture for network-based services such as routing/switching, WIFI, data center, end user connectivity, SDWAN, DNS, IP management, load balancing, automation, etc. Responsibilities: End user supporting services Responsible for core infrastructure from perimeter to virtual edge (excludes clusters, service mesh, containers, and virtualized hosting) Core Network Services (Routing, Switching, Wi-Fi, Data Center, and End User Connectivity) Enterprise SDN/SDWAN Strategy Zero Trust Strategy and Roadmap Perimeter Security & Operations Network based services (DNS, Directory, IP Management, Proxies, Load Balancers) Automation COE (FN - This should be a discussion point) In addition, as a direct report you will provide oversight of special programs in progress (ie Operational Automation, Secure File Transfer). Mentor existing team managers as the company embarks on building technology service automation to lead Technology delivery and Operations to improve efficiency Adopt and champion Agile methodologies to improve workflow velocity and improve leadership insight into project timelines and efficiency Standardize and automate processes aligned with enterprise frameworks to ensure sustainability and consistency Define and document high level understanding of division application workstreams Collaboration with IT teams to drive workflow efficiency in partnership with division COO organization Drive and adopt a culture driven by data - where key performance indicators are gathered from top to bottom and fed to automated tooling to improve system reliability and performance Prototype new tools & technologies based on organizational strategy and evolving threats while looking for opportunities to optimize, consolidate and manage out tools that no longer meet company needs Qualifications: Degree in Computer Science, Engineering, or relative experience 15+ years of Technology Management experience of large technology areas Lead and contribute to technology direction Lead and contribute to team development and workforce strategy 15+ years in running technology operations Core Network Services (Routing, Switching, Wi-Fi, Data Center and End User Connectivity) Enterprise SDN/SDWAN Strategy Zero Trust Strategy and Roadmap Perimeter Security Expert in networking design or operations Experience in vendor management Experience in Operational Risk Management and three lines of defense operating models. Experience designing and implementing self-service capabilities via automation for the technology services under their remit Experience communicating project and budget status to senior leadership on regular, defined intervals Experience with business financial management, compliance and regulatory requirements, program management, change management and risk management