Head of Product - Salesforce Our client are the world's largest technology provider in its field. They are a global community of 3,000 professionals with presence in 96 countries. They are seeking a Head of Product - Salesforce as part of a major transformation to customer journey for sales and service for both local and global customers. Fundamental to this transformation will be the development and roll-out of Salesforce Sales and Service Cloud to support this process. The Head of Product - Salesforce will work hand in hand with the business owners and the Programme Manager, whose role it will be to manage the roll-out of the Salesforce solution and business change globally. The Role Works with the product owners and Programme Manager to define and prioritise the product roadmap for the development of Salesforce. Leads and motivates an agile delivery team made up of third party and inhouse resources to configure and develop the Salesforce platform in line with the roadmap. Managing and co-ordinating with other teams - including ERP and integration - to deliver the complete solution. Manages the release plan and release management process to ensure seamless deployment of new features on a regular agile release cycle. Responsibilities for Head of Product - Salesforce Acts as Business Analyst and functional Salesforce architect, managing requirements from the business, and designing solutions in the Salesforce platform. Manages the incoming demand from the business, running the prioritisation process to feed these into an agile delivery team with monthly releases. Manages the agile team to deliver efficiently, via configuration of the Salesforce product, avoiding customer development where possible, and using the inbuilt salesforce tools. Oversees testing and UAT with the business owners and manages the release process. Manages any ongoing BAU changes to the product. Works with the Solutions Architect to define and oversee development of any Salesforce integrations to other systems. Create and maintain comprehensive documentation of the Salesforce solution, including designs, test plans, and user guides. Ensure all Salesforce solutions comply with industry regulations, data privacy, and security standards. Stay current with Salesforce releases, new features, and best practices. Skills & Expertise You will have the vision and product knowledge of where Salesforce can truly add value. You will support our business development, and grow the organisations understanding of Salesforce, and support in building a well-versed global workforce. You will have a true technical understanding of Salesforce and be the technical and development owner of the application. Strong stakeholder management expertise in programmer environments with multiple stakeholders Strategic thinker with background in transformation, who can really help the business see the art of the possible in terms of the customer journey, painting a compelling picture of the vision and strategy that motivates others to action. Strong written and verbal communication skills Builds partnerships and works collaboratively with others to meet shared objectives. Experience and qualifications Minimum of 5 years' experience in managing IT enabled customer service and sales programs, at least some of which in a global environment, using Salesforce in a similar asset based B2B business eg shipping, automotive, rail, aviation, etc. Degree educated - Business, Sales, or Marketing related degree a bonus. In-depth knowledge of the Salesforce platform, including Sales Cloud, Service Cloud and Marketing Cloud. Experience of field service management and CPQ also an advantage Strong experience of process re-engineering and customer journey mapping: use and experience of Lean principles and methodologies an advantage Demonstrable ability to lead cross-functional teams and manage stakeholders at all levels. Experience in delivering Salesforce project using Agile delivery methodologies. Knowledge of SAFe an advantage Familiarity with customer experience management (CEM) and customer relationship management (CRM) best practices.
18/09/2024
Full time
Head of Product - Salesforce Our client are the world's largest technology provider in its field. They are a global community of 3,000 professionals with presence in 96 countries. They are seeking a Head of Product - Salesforce as part of a major transformation to customer journey for sales and service for both local and global customers. Fundamental to this transformation will be the development and roll-out of Salesforce Sales and Service Cloud to support this process. The Head of Product - Salesforce will work hand in hand with the business owners and the Programme Manager, whose role it will be to manage the roll-out of the Salesforce solution and business change globally. The Role Works with the product owners and Programme Manager to define and prioritise the product roadmap for the development of Salesforce. Leads and motivates an agile delivery team made up of third party and inhouse resources to configure and develop the Salesforce platform in line with the roadmap. Managing and co-ordinating with other teams - including ERP and integration - to deliver the complete solution. Manages the release plan and release management process to ensure seamless deployment of new features on a regular agile release cycle. Responsibilities for Head of Product - Salesforce Acts as Business Analyst and functional Salesforce architect, managing requirements from the business, and designing solutions in the Salesforce platform. Manages the incoming demand from the business, running the prioritisation process to feed these into an agile delivery team with monthly releases. Manages the agile team to deliver efficiently, via configuration of the Salesforce product, avoiding customer development where possible, and using the inbuilt salesforce tools. Oversees testing and UAT with the business owners and manages the release process. Manages any ongoing BAU changes to the product. Works with the Solutions Architect to define and oversee development of any Salesforce integrations to other systems. Create and maintain comprehensive documentation of the Salesforce solution, including designs, test plans, and user guides. Ensure all Salesforce solutions comply with industry regulations, data privacy, and security standards. Stay current with Salesforce releases, new features, and best practices. Skills & Expertise You will have the vision and product knowledge of where Salesforce can truly add value. You will support our business development, and grow the organisations understanding of Salesforce, and support in building a well-versed global workforce. You will have a true technical understanding of Salesforce and be the technical and development owner of the application. Strong stakeholder management expertise in programmer environments with multiple stakeholders Strategic thinker with background in transformation, who can really help the business see the art of the possible in terms of the customer journey, painting a compelling picture of the vision and strategy that motivates others to action. Strong written and verbal communication skills Builds partnerships and works collaboratively with others to meet shared objectives. Experience and qualifications Minimum of 5 years' experience in managing IT enabled customer service and sales programs, at least some of which in a global environment, using Salesforce in a similar asset based B2B business eg shipping, automotive, rail, aviation, etc. Degree educated - Business, Sales, or Marketing related degree a bonus. In-depth knowledge of the Salesforce platform, including Sales Cloud, Service Cloud and Marketing Cloud. Experience of field service management and CPQ also an advantage Strong experience of process re-engineering and customer journey mapping: use and experience of Lean principles and methodologies an advantage Demonstrable ability to lead cross-functional teams and manage stakeholders at all levels. Experience in delivering Salesforce project using Agile delivery methodologies. Knowledge of SAFe an advantage Familiarity with customer experience management (CEM) and customer relationship management (CRM) best practices.
This Job Role is responsible for the coordination, management and execution of Field Services activities supporting other Service Function (SF) in Operations and Engineering when in-site activities must be performed, to ensure that services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels. Experienced Field Engineer, working within an established team of engineers. Vehicle: 4x4 helpful but not a requirement Skills: O&M on BTS/RAN + Microwave experience. Climber Main Vendor Equipment: Huawei, Ericsson ERS, Nokia Airscale. Microwave primarily Siae Location, to be based in one of the following areas: Birmingham/Wolverhampton Leeds/Bradford Lancashire/Cumbria Wolverhampton Derby/Nottingham/Leicester Sutton Aylesbury Worcester/Hereford LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.
17/09/2024
Project-based
This Job Role is responsible for the coordination, management and execution of Field Services activities supporting other Service Function (SF) in Operations and Engineering when in-site activities must be performed, to ensure that services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels. Experienced Field Engineer, working within an established team of engineers. Vehicle: 4x4 helpful but not a requirement Skills: O&M on BTS/RAN + Microwave experience. Climber Main Vendor Equipment: Huawei, Ericsson ERS, Nokia Airscale. Microwave primarily Siae Location, to be based in one of the following areas: Birmingham/Wolverhampton Leeds/Bradford Lancashire/Cumbria Wolverhampton Derby/Nottingham/Leicester Sutton Aylesbury Worcester/Hereford LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.
Skills: Expertise in providing comprehensive hardware support, covering a range of devices such as laptops, desktops, tablets, docking stations, printers, and Multi-Function Devices (MFDs). Extensive experience in supporting and managing Windows 10/11 operating systems, Virtual Desktops, Active Directory, Anti-virus solutions, SCCM, InTune, and the full suite of Microsoft 365 products. Highly skilled in diagnosing and resolving issues related to corporate networks and IT infrastructure, ensuring minimal downtime and efficient operations. Strong proficiency in supporting a wide range of desktop applications within corporate environments, with a deep understanding of their integration with IT systems and troubleshooting potential conflicts. Familiar with Windows deployment technologies and adept at streamlining the setup and configuration of systems across an organisation. Proven track record in providing high-quality desktop and application support, including offering remote technical assistance to end users, ensuring seamless issue resolution. Exceptional attention to detail, ensuring that all technical tasks are completed to the highest standards and aligned with organisational requirements. Knowledge: Solid understanding of corporate networks and Firewalls, with the ability to recognise their influence on field support activities and ensure proper functionality without requiring direct administration. Experience in assisting employees with varying levels of IT expertise, adapting communication and support approaches to meet diverse needs effectively. Knowledge of asset management practices and processes for handling redundant IT equipment, ensuring smooth transitions and accurate record-keeping. Familiarity with disk encryption software and its implementation within a corporate security framework. Outstanding customer service skills, consistently delivering solutions in a professional and approachable manner, focused on user satisfaction. Capable of managing complex, fast-paced workloads and juggling multiple priorities to ensure timely completion of tasks and projects. Exceptional written and verbal communication abilities, allowing for clear, concise explanations of technical concepts to both technical and non-technical stakeholders. Strong analytical and problem-solving skills, with a focus on proactive troubleshooting and delivering efficient, timely solutions. ITIL V3 Foundation certification (or equivalent) is a valuable asset, demonstrating a solid understanding of IT service management best practices. Proficient in stakeholder management, fostering collaborative relationships to ensure alignment on objectives and the successful delivery of services. Passionate about driving innovation and committed to contributing to the enhancement and modernisation of public services, always seeking opportunities to improve processes and outcomes.
17/09/2024
Full time
Skills: Expertise in providing comprehensive hardware support, covering a range of devices such as laptops, desktops, tablets, docking stations, printers, and Multi-Function Devices (MFDs). Extensive experience in supporting and managing Windows 10/11 operating systems, Virtual Desktops, Active Directory, Anti-virus solutions, SCCM, InTune, and the full suite of Microsoft 365 products. Highly skilled in diagnosing and resolving issues related to corporate networks and IT infrastructure, ensuring minimal downtime and efficient operations. Strong proficiency in supporting a wide range of desktop applications within corporate environments, with a deep understanding of their integration with IT systems and troubleshooting potential conflicts. Familiar with Windows deployment technologies and adept at streamlining the setup and configuration of systems across an organisation. Proven track record in providing high-quality desktop and application support, including offering remote technical assistance to end users, ensuring seamless issue resolution. Exceptional attention to detail, ensuring that all technical tasks are completed to the highest standards and aligned with organisational requirements. Knowledge: Solid understanding of corporate networks and Firewalls, with the ability to recognise their influence on field support activities and ensure proper functionality without requiring direct administration. Experience in assisting employees with varying levels of IT expertise, adapting communication and support approaches to meet diverse needs effectively. Knowledge of asset management practices and processes for handling redundant IT equipment, ensuring smooth transitions and accurate record-keeping. Familiarity with disk encryption software and its implementation within a corporate security framework. Outstanding customer service skills, consistently delivering solutions in a professional and approachable manner, focused on user satisfaction. Capable of managing complex, fast-paced workloads and juggling multiple priorities to ensure timely completion of tasks and projects. Exceptional written and verbal communication abilities, allowing for clear, concise explanations of technical concepts to both technical and non-technical stakeholders. Strong analytical and problem-solving skills, with a focus on proactive troubleshooting and delivering efficient, timely solutions. ITIL V3 Foundation certification (or equivalent) is a valuable asset, demonstrating a solid understanding of IT service management best practices. Proficient in stakeholder management, fostering collaborative relationships to ensure alignment on objectives and the successful delivery of services. Passionate about driving innovation and committed to contributing to the enhancement and modernisation of public services, always seeking opportunities to improve processes and outcomes.
Job: Lubrication Technician (Field based services Kent, Sussex & Hampshire) Locations : Kent, Sussex & Hampshire Working Hours: Monday - Friday 40 hours Our client is a leading lubrication solutions provider and manufacturer of the only British single point automatic lubricator. They provide lubrication/asset care services to a wide range of industries and are growing rapidly so are recruiting for the position of a Lubrication Technician. They provide their market leading products and services to hundreds of sites across the UK to enhance their client's asset performance. They work with their clients to develop and deliver world class lubrication strategy/transformation programmes. On daily basis the Lubrication Technician will travelling to multiple sites across the southern region carrying out a range of lubrication activities to prevent our client's assets suffering from premature failures. About the role: Follow a pre-defined lubrication schedule and carrying out of all the necessary lubrication activities across multiple sites Installation and replenishment of automatic lubricators Lubricant storeroom stock management Deliver knowledge transfer of lubrication techniques and methodologies to enhance our client's regime Carry out first line maintenance activities, assessing, documenting and escalating issues when necessary Capable of working in outside conditions all year round delivering manually demanding tasks Prepared to travel with occasional overnight stays About you: Can demonstrate they have tribology/lubrication knowledge Experience of working in a mechanical environment Exposure to rotating equipment/assets This 'hands on' position demands a willingness to be adaptable and flexible with the ability to be self-motivated and work with minimal supervision Experience in the water industry extremely beneficial Strong understanding of health, safety and environmental work practices Proficient IT skills - Microsoft Office Please note: You will be expected to provide a copy of certificates related to this role and a copy of your Driving Licence for reviewing before we can submit your CV, your Driving Licence details will not be disclosed. This position does not offer sponsorship, therefore please do not apply unless you have a valid right to work in the UK without any restrictions. This role is not able to assist with relocation costs under any circumstances. You will not be using your own vehicle for this role, one will be provided.
16/09/2024
Full time
Job: Lubrication Technician (Field based services Kent, Sussex & Hampshire) Locations : Kent, Sussex & Hampshire Working Hours: Monday - Friday 40 hours Our client is a leading lubrication solutions provider and manufacturer of the only British single point automatic lubricator. They provide lubrication/asset care services to a wide range of industries and are growing rapidly so are recruiting for the position of a Lubrication Technician. They provide their market leading products and services to hundreds of sites across the UK to enhance their client's asset performance. They work with their clients to develop and deliver world class lubrication strategy/transformation programmes. On daily basis the Lubrication Technician will travelling to multiple sites across the southern region carrying out a range of lubrication activities to prevent our client's assets suffering from premature failures. About the role: Follow a pre-defined lubrication schedule and carrying out of all the necessary lubrication activities across multiple sites Installation and replenishment of automatic lubricators Lubricant storeroom stock management Deliver knowledge transfer of lubrication techniques and methodologies to enhance our client's regime Carry out first line maintenance activities, assessing, documenting and escalating issues when necessary Capable of working in outside conditions all year round delivering manually demanding tasks Prepared to travel with occasional overnight stays About you: Can demonstrate they have tribology/lubrication knowledge Experience of working in a mechanical environment Exposure to rotating equipment/assets This 'hands on' position demands a willingness to be adaptable and flexible with the ability to be self-motivated and work with minimal supervision Experience in the water industry extremely beneficial Strong understanding of health, safety and environmental work practices Proficient IT skills - Microsoft Office Please note: You will be expected to provide a copy of certificates related to this role and a copy of your Driving Licence for reviewing before we can submit your CV, your Driving Licence details will not be disclosed. This position does not offer sponsorship, therefore please do not apply unless you have a valid right to work in the UK without any restrictions. This role is not able to assist with relocation costs under any circumstances. You will not be using your own vehicle for this role, one will be provided.