11 joburi disponibile

Service Manager - £50-55K - Chorley (Hybrid role) Currently seeking a Service Manager to join & lead our Managed Service support desk. In this role you will ensure 1st, 2nd & 3rd line engineers deliver exceptional customer experience. Duties & Responsibilities Team Management - Manage 1st, 2nd & 3rd line team. Service Delivery - Ensure support teams consistently exceed customer expectations, maintain high satisfaction levels, and meet or surpass agreed service level agreements. Service Level Agreements - Monitor & report on agreed SLAs. Client Onboarding - Collaborate with Sales & Project Delivery to ensure a smooth transition for new customers, providing clear communication. Skills & Knowledge Essential - MSP Management Experience. - Strong commitment top deliver exceptional customer service. - ITIL Certification, Microsoft 365 or Azure Certifications. Service Manager - £50-55K - Chorley (Hybrid role)

Job Advertisement: Customer Experience & Digital Transformation Sales Leader Job Title : Customer Experience & Digital Transformation Sales Leader Salary : £85k-£90k base + 5% bonus Location : UK Wide (Hybrid - likely to be mostly remote with occasional travel to a local office/client site) Eligibility : SC Clearance eligible essential About the Role An exciting opportunity has arisen for an experienced Customer Experience & Digital Transformation Sales Leader to drive growth within a consultancy specializing in intelligent customer operations. This role is pivotal in designing and delivering cutting-edge solutions to improve customer experience through digital transformation, operating models, and technology deployment. As a Sales Leader, you will be responsible for building, developing, and managing a sales pipeline of innovative customer solutions, collaborating with cross-functional teams, and leading clients through transformative journeys to optimize their customer operations. Key Responsibilities Build and manage a sales pipeline through existing and new networks. Engage with internal and external stakeholders to develop customer operations solutions. Lead the creation and implementation of industry-leading Digital-First Omni-Channel CX strategies. Assess current client processes and technology, identifying opportunities for transformation. Recommend and implement technology solutions, such as chatbots and conversational AI, to enhance digital strategies. Optimize customer processes, integrating automation and technology to improve outcomes (eg, NPS, C-Sat, Cost to Serve). Create winning proposals for RFI/RFP processes in the Customer Operations and Contact Centre market. Support workforce optimization and the creation of flexible operating models. Skills and Experience Proven experience in solutions for Contact Centres, with expertise in commercial modelling and sales pipeline management. Demonstrated success in winning new client business in Customer Operations or Contact Centre markets. Strong understanding of Contact Centre and CX technologies, such as Salesforce, Zendesk, AWS, or Genesys Cloud. Knowledge of current technology trends, including automation, AI, and digital transformation tools. Experience improving customer journeys and delivering enhanced CX outcomes. Familiarity with integrated Contact Centre environments, including technology for service management, WFM, reporting, and analytics. Strong proposal writing and experience with RFI/RFP processes. Cross-sector experience, including Automotive, Retail, Energy & Utilities, Telco, Financial Services, and more. Preferred Qualifications Knowledge of process improvement methodologies and simple automation principles (eg, call deflection, webchat, chatbots). Hands-on experience with CX tools and platforms. A passion for improving customer experience outcomes and delivering innovative solutions. What We Offer A competitive salary and benefits package. Professional development and accelerated career progression. A collaborative and innovative work environment where your entrepreneurial spirit is valued. Flexibility to tailor your benefits package to suit your individual needs. Apply Now If you're ready to make a meaningful impact in the world of customer experience and digital transformation, we'd love to hear from you. Take the next step in your career and apply today! Deerfoot Recruitment Solutions Ltd is one of the longest-established independent technology recruitment consultancies in the UK. Each time Deerfoot sends a CV to a recruiting client, we donate £1 to The Born Free Foundation (). Deerfoot is a Climate Action Workforce in partnership with Ecologi. If this role isn't the right fit for you, we have a fantastic candidate referral reward program in place. We offer payouts at both interview and placement milestones. For further details, please visit our website. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.

Infrastructure Support Engineer Type: Perm Location: Whitehaven Overview We are currently recruiting for an IT Infrastructure Support Specialist to work onsite at a large government customer account based in the Whitehaven area. You will be working within a dedicated systems support team at the customer site, on a 24/7 365 shift pattern. You will be key in supporting the facility and the customer with their IT-related needs. The IT Infrastructure Support Specialist will be supporting the customer's Servers, networks (and associated hardware), and storage. Therefore, you will be required to have good knowledge/experience within these areas as well as having experience within desktop services. You will generally work, in a three-person team, to provide all services as requested by the Team Leaders. The work will be varied from day to day, and the successful candidate will be required to undertake any work assigned to them that will support the facility and the customer. Key Responsibilities The successful candidate will be expected to investigate technical issues, run diagnostics, and interpret manufacturers' management tools to determine root cause and resolve technical problems. The IT Infrastructure Support Specialist would be expected to have knowledge/experience of the following, but not limited to: Desktop Services Datacentre Security Toolsets/Admin Process (ITIL) Requirements and Experience Desktop Services: Comprehensive understanding and hands-on experience in desktop support services. Datacentre: Expertise in managing and supporting data center infrastructure. Security: Strong background in implementing and maintaining security measures. Toolsets/Admin: Proficient in various IT toolsets and administration tasks. Process (ITIL): Familiarity with ITIL processes and best practices. ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy.

Network Engineer - (Field based) - to £33,000 plus vehicle - West Yorkshire (Bradford/Halifax) Leading service/support provider has a great opportunity for a Network Engineer (Intermediate level optional) with some experience of Networks and with a full, clean driving license to operate as a Field based Network Support Engineer at 2nd line level to provide assistance for the provision of support services, infrastructure and administration across all aspects of the business. The position involves primarily working in IT field servicing and infrastructure set up and support at various sites across the North (2-3 days week/as an when required, the remainder will be working from my clients amazing offices in Brighouse (5 mins from M62) From a technical perspective as a Network Engineer (Intermediate/Junior level), the role will be responsible for configuring, installing, supporting and maintaining infrastructure therefore excellent technical skills are required around networking infrastructure plus general maintenance of all IT-related hardware and with the ability to build cabinets, install network sockets etc. This role offers a superb opportunity to be fully supported to learn new technical skills across networks but you will already have some knowledge and experience of some of the following:- Windows, TCP/IP, LAN/WAN, VPN, Office 365, DHCP, DNS, some knowledge of Routers, Switches, wireless APs, etc. Duties include:- installing new network installations as well as maintaining current site and branch infrastructure, escalation of critical issues to 3rd line, resolving incidents, queries and diagnosing faults, maintaining documentation, network configuration, liaising with clients and colleagues in order to ensure effective scheduling and implementation of site network maintenance and configuration plans and responding to user queries and ensure responses by the team via phone, help desk and remote sessions. This is a great opportunity for a Network Engineer with a minimum of 2 years experience to join a forward thinking company with good career prospects and full support with a basic salary of upto £33,000 plus fully expensed vehicle. This role is commutable from West Yorkshire, Halifax, Bradford, Brighouse, Barnsley, Wakefield, Rochdale, Keighley, Huddersfield, Dewsbury, Leeds Contact Tony office Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business.

Network Engineer - (Field based) - to £36,000 plus vehicle - Northamptonshire Leading service/support provider has a great opportunity for a Network Engineer (Intermediate level optional) with some experience of Networks and with a full, clean driving license to operate as a Field based Network Support Engineer at 2nd line level to provide assistance for the provision of support services, infrastructure and administration across all aspects of the business. The position involves primarily working in IT field servicing and infrastructure set up and support at various sites across the North (2-3 days week/as an when required, the remainder will be working from my clients amazing offices in Brighouse (5 mins from M62) From a technical perspective as a Network Engineer (Intermediate/Junior level), the role will be responsible for configuring, installing, supporting and maintaining infrastructure therefore excellent technical skills are required around networking infrastructure plus general maintenance of all IT-related hardware and with the ability to build cabinets, install network sockets etc. This role offers a superb opportunity to be fully supported to learn new technical skills across networks but you will already have some knowledge and experience of some of the following:- Windows, TCP/IP, LAN/WAN, VPN, Office 365, DHCP, DNS, some knowledge of Routers, Switches, wireless APs, etc. Duties include:- installing new network installations as well as maintaining current site and branch infrastructure, escalation of critical issues to 3rd line, resolving incidents, queries and diagnosing faults, maintaining documentation, network configuration, liaising with clients and colleagues in order to ensure effective scheduling and implementation of site network maintenance and configuration plans and responding to user queries and ensure responses by the team via phone, help desk and remote sessions. This is a great opportunity for a Network Engineer with a minimum of 2 years experience to join a forward thinking company with good career prospects and full support with a basic salary of upto £36,000 plus fully expensed vehicle. This role is commutable from Northamptonshire, Leicester, Kettering, Market Harborough, Rugby, Wellingborough, Milton Keynes, Bedford Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business.

We are recruiting for a Datacentre Engineer to work for a leading IT Service provider on various sites around London. You will ideally hold current SC Clearance for this contract. DATACENTRE EXPERIENCE ESSENTIAL Our Ring Fenced Team comprises of 15 engineers covering the London area for sickness, holiday cover, Resource on demand requests and project requests. The RFT covers a number of different customer accounts including government and banking customers so you will be required to gain clearances for a number of different customers including Government SC and DV. Ideally engineers will be willing to travel to datacentre/server sites including Welwyn Garden City and. Romford, East Grinstead and Slough The Customer Engineers provide intermediate to advanced level desktop installation, configuration, support and troubleshooting services. Senior Customer Engineers can also provide basic Wintel server installation, configuration, administration, and break fix repairs. A Senior Customer Engineer is hardware and software skilled and accredited through the appropriate vendor training programs. Ability to quickly learn and support basic Desktop & Laptop hardware and software in a W10/Win11 environment. HP, Dell and Lenovo. Mac OS experience and knowledge, desktop and Mac Book Good MS Office products experience - Office 365 and Teams. Experience of using Apple, Android and other mobile devices. An understanding of wireless connectivity and fault diagnostics. To be able to floor walk and deal with any technical quires as well as walk-up Tech Bar environments. Able to navigate around the OS, to find and recreate desktop shortcuts. Able to add printers and map network connections. Able To follow scripts to build and configure laptops and desktops. To perform moves and changes and set up workstations. Experience and knowledge in Server technology including datacentre - HP Proliant G8 - G10, Dell server, Lenovo blades. Back-ups, Tape library, storage, configuration and hardware.

Service Desk Analyst (SC Cleared) - 6 months - Leiston - Inside IR35 Hamilton Barnes is currently representing a market leading utilises organisation who are recruiting for a SC Cleared Service Desk Analyst, to work an initial 6 Month Contact with the view to extension for over 12 months. The role require 5 Day Per Week onsite in Leiston. Key Responsibilities: Keying the incidents from Client ticket system to Partners ticket system. Act as an escalation point agent when difficult are received. Responsible for troubleshooting IT related issues such as but not limited to software/applications to hardware, such as desktops, laptops, printers, and Phones of the accounts designated users Responsible for monitor and maintaining defined SLA's. Apply temporary/permanent fixes, as required to eliminate issues. What you Will Ideally Bring: Familiarity with ITIL practices, including incident logging, prioritization, and resolution within defined SLAs using tools such as ServiceNow or similar ITSM platforms. Analytical mindset with the ability to diagnose and resolve issues quickly while escalating complex problems appropriately. Familiarity with Windows OS, Microsoft Office Suite, and basic networking concepts (eg, TCP/IP, DNS, VPN). Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users and liaise effectively with technical teams. Clean Driving Licence Contract Details: Duration: 6 months Location: Leiston 5 Days Per Week Onsite Day Rate: Up to £225 Per Day (Inside IR35) Active SC Clearance Service Desk Analyst (SC Cleared) - 6 months - Leiston - Inside IR35

IT Support Team Lead - Birmingham Hybrid working Salary upto £50,000 EUC Team Lead required for a leading client based in Birmingham. My client is currently looking to hire a EUC Team Lead to come on board to oversee a team of up to 10 EUS analysts across multiple locations, ensuring the delivery of high-quality IT support for end users at all times. The EUS Team Lead will support the development, maintenance, and adherence to operational processes, tools, and procedures, while also managing escalations and collaborating with resolver teams to address major issues effectively. In addition to fulfilling line management duties, the EUS Team Lead will provide onsite IT support for colleagues, addressing technical incidents and service requests for a range of end-user devices, including iPhones, iPads, PCs, and laptops. This role requires strong technical expertise to resolve issues and where appropriate, serve as an interface for functions such as IT Service Desk, Major Incident Management, Asset Management, Change Management, and Problem Management. Key skills, * Previous EUC experience * Previous experience in an onsite 2nd line engineering role. * Strong knowledge of endpoint device hardware, including HP and Apple laptops, iPhones, iPads, office telephony, and Wi-Fi systems. * Proficiency in accessing and configuring firmware/BIOS to meet organizational standards. * Familiarity with operating systems, including installation, updates, and remediation for all supported versions of Microsoft Windows. * Expertise in endpoint software suites, including installation, updates, and remediation for all supported versions of Microsoft Office. * Enterprise Mobile Device Management experience, including device enrollment/un-enrollment and profile push on platforms such as MobileIron. * Knowledge of endpoint enterprise management systems, such as device updates and software installations via Microsoft SCCM and BitLocker. * Proficiency with enterprise deployment technologies, including pre-boot configuration and device build sequences using Microsoft SCCM and MDT. * Expertise in endpoint enterprise encryption systems, including device enrollment, encryption/decryption, and user/device management with tools like Microsoft MBAM and BitLocker. * Strong understanding of core application technologies, such as email, document management, and time recording systems. * Solid understanding of Group Policy operations. * Hands-on experience with PC device builds and post-build configuration. * Proficiency in iOS/iPhone/iPad device builds, post-build configuration, and support. * Experience in break/fix work from incident and request queues. * Maintenance of endpoint devices, including Windows updates, antivirus software, and encryption tools. * Device administration using SCCM, MDM, and Active Directory. * User administration in Microsoft Office 365 and Active Directory. Interested? Please submit your updated CV to Dean Parkes at Crimson or immediate consideration. Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn £250 worth of vouchers! Crimson is acting as an employment agency regarding this vacancy

EUC Team Lead - Birmingham Hybrid working Salary upto £50,000 EUC Team Lead required for a leading client based in Birmingham. My client is currently looking to hire a EUC Team Lead to come on board to oversee a team of up to 10 EUS analysts across multiple locations, ensuring the delivery of high-quality IT support for end users at all times. The EUS Team Lead will support the development, maintenance, and adherence to operational processes, tools, and procedures, while also managing escalations and collaborating with resolver teams to address major issues effectively. In addition to fulfilling line management duties, the EUS Team Lead will provide onsite IT support for colleagues, addressing technical incidents and service requests for a range of end-user devices, including iPhones, iPads, PCs, and laptops. This role requires strong technical expertise to resolve issues and where appropriate, serve as an interface for functions such as IT Service Desk, Major Incident Management, Asset Management, Change Management, and Problem Management. Key skills, Previous EUC experience Previous experience in an onsite 2nd line engineering role. Strong knowledge of endpoint device hardware, including HP and Apple laptops, iPhones, iPads, office telephony, and Wi-Fi systems. Proficiency in accessing and configuring firmware/BIOS to meet organizational standards. Familiarity with operating systems, including installation, updates, and remediation for all supported versions of Microsoft Windows. Expertise in endpoint software suites, including installation, updates, and remediation for all supported versions of Microsoft Office. Enterprise Mobile Device Management experience, including device enrollment/un-enrollment and profile push on platforms such as MobileIron. Knowledge of endpoint enterprise management systems, such as device updates and software installations via Microsoft SCCM and BitLocker. Proficiency with enterprise deployment technologies, including pre-boot configuration and device build sequences using Microsoft SCCM and MDT. Expertise in endpoint enterprise encryption systems, including device enrollment, encryption/decryption, and user/device management with tools like Microsoft MBAM and BitLocker. Strong understanding of core application technologies, such as email, document management, and time recording systems. Solid understanding of Group Policy operations. Hands-on experience with PC device builds and post-build configuration. Proficiency in iOS/iPhone/iPad device builds, post-build configuration, and support. Experience in break/fix work from incident and request queues. Maintenance of endpoint devices, including Windows updates, antivirus software, and encryption tools. Device administration using SCCM, MDM, and Active Directory. User administration in Microsoft Office 365 and Active Directory. Interested? Please submit your updated CV to Dean Parkes at Crimson or immediate consideration. Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn £250 worth of vouchers! Crimson is acting as an employment agency regarding this vacancy

Role: Java Developer Location: Brussels, Belgium Salary: €60,000 - €80,000 Would you like to work with engineers who have built award-winning products? Are you excited by challenging greenfield projects? Do you want to work on a product that is used by thousands of professionals around the world? We have partnered with an international leader in the development of innovative and specialised software solutions for aviation, civil infrastructure, and transportation. They are undergoing continuous growth and innovation and are expanding their development team. I am looking to speak with full-stack developers who are passionate about working on cutting-edge software, and who have experience in Java application development, large desktop applications, and critical operational software. Key Skills & Requirements: At least 3 years of experience in Java-based software development. Proven track record in building large-scale desktop and Client Server applications. Hands-on experience developing high-availability software systems. Strong background in end-to-end testing, including unit testing and debugging. Proficient in designing and troubleshooting multi-threaded applications, and working with Java networking (TCP/UDP, web services, messaging protocols). This role is ideal for developers who are comfortable working in a hybrid setup, with at least 2 days per week in the office in Brussels, Belgium. If you are interested, please apply today or email me your CV at (see below) *Rates depend on experience and client requirements

Desktop Support Engineer (Security Cleared, SC) Location: Wolverhampton 3 months rolling contract The successful candidate must hold a current SC clearance. A leading provider of IT services and solutions is currently looking for a Senior Desktop Support Engineer to join their expanding team at their prestigious offices in Wolverhampton. The client site is a Security Cleared environment, so the successful candidate must hold current SC clearance. Respond to all incidents and requests as required. To diagnose and fix hardware faults and basic software faults within agreed SLAs, to meet customer needs and expectations. Respond to service tickets in your regional queue and/or, as requested by your TL, update ticket progress after each visit. Ensure all tickets are managed and updated appropriately Return all parts in a timely manner via the return process with appropriate paperwork. Raise warranty tickets and manage with vendor as required - ensuring we maximise warranty credits To work within a team to achieve departmental KPI's & Goals (SLA, Customer Satisfaction, Utilisation, Efficiency, Productivity & Financials) Build a good and professional relationship with customers onsite. Engage with other team members. Escalate any issues or areas for quality improvements to their Team Leader Follow all departmental procedures as specified by the Team Leader/ODM Regularly attend daily calls/team meetings With highly developed interpersonal skills, you'll have the ability to engage with customers and ensure that you provide a consistently positive customer experience. In addition, you'll have the ability to work effectively as part of a team and will be an enthusiastic and supportive colleague in an often-pressurised environment. English and Maths to GCSE standard Full clean driving licence 2 year+ experience in a PC field service environment or PC field Workshop environment HP Accreditations for grade Dell Accreditations for grade Familiarisation with current Microsoft desktop operating systems Hardware - Diagnose, troubleshoot, support & repair (including complex laptop break/fix repairs) Installation - Customer builds/Apps Flexibility & Willingness to travel. Good Team Player Good communication skills Good customer care skills SC Level Clearance Participate on the standby Rota (24x7x365) If you're looking for the opportunity to build your career with an industry leader, then please apply and take the career to the next level. Please note that due to the urgency of this role, preference will be given to candidates that are currently SC cleared. Candidates that are willing to undergo the security clearance process will be considered. However, SC clearance is an essential requirement for this role. Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.