3rd Line Support Engineer - Milton Keynes 5 Days per week onsite - £35,000 - £40,000 3rd Line Support Engineer required for a leading client based in Milton Keynes. My client is currently seeking a 3rd Line Support Engineer to come on board to provide support for Microsoft environments across a diverse clientele spanning various industries such as legal, real estate, logistics, manufacturing, and more. Responsibilities include managing installations, upkeep, and resolving issues pertaining to Windows 10/11 operating systems on both laptops and desktops. Key skills: * Strong 3rd Line support experience * Conduct administration tasks for server operating systems * Collaborate with RDS, Citrix, and Hyper-V technologies. * Supply assistance for smartphones (Android & iOS), tablets (Android & iOS), printers, scanners, copiers, and other hardware devices . * Oversee Office 365 administration, including user account management, Azure AD, Exchange, etc . * Manage various Microsoft products such as Office, Teams, SharePoint, OneDrive, and MFA. * Administer backup technologies and antivirus/security software. * Execute cable patching and utilise remote access tools. * Leverage ITSM tools for streamlined service delivery. * Demonstrate proficient technical abilities, demonstrating competence in managing the aforementioned tasks. * Possess outstanding customer service and communication aptitudes. * Display a fervent dedication to their profession and a commitment to delivering superior client-centric service. Interested? Please submit your updated CV to Lewis Rushton at Crimson for immediate consideration. Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn £250 worth of vouchers! Crimson is acting as an employment agency regarding this vacancy
18/09/2024
Full time
3rd Line Support Engineer - Milton Keynes 5 Days per week onsite - £35,000 - £40,000 3rd Line Support Engineer required for a leading client based in Milton Keynes. My client is currently seeking a 3rd Line Support Engineer to come on board to provide support for Microsoft environments across a diverse clientele spanning various industries such as legal, real estate, logistics, manufacturing, and more. Responsibilities include managing installations, upkeep, and resolving issues pertaining to Windows 10/11 operating systems on both laptops and desktops. Key skills: * Strong 3rd Line support experience * Conduct administration tasks for server operating systems * Collaborate with RDS, Citrix, and Hyper-V technologies. * Supply assistance for smartphones (Android & iOS), tablets (Android & iOS), printers, scanners, copiers, and other hardware devices . * Oversee Office 365 administration, including user account management, Azure AD, Exchange, etc . * Manage various Microsoft products such as Office, Teams, SharePoint, OneDrive, and MFA. * Administer backup technologies and antivirus/security software. * Execute cable patching and utilise remote access tools. * Leverage ITSM tools for streamlined service delivery. * Demonstrate proficient technical abilities, demonstrating competence in managing the aforementioned tasks. * Possess outstanding customer service and communication aptitudes. * Display a fervent dedication to their profession and a commitment to delivering superior client-centric service. Interested? Please submit your updated CV to Lewis Rushton at Crimson for immediate consideration. Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn £250 worth of vouchers! Crimson is acting as an employment agency regarding this vacancy
Job Title: Service Desk Analyst Salary: £25,000 Location: Swindon (Hybrid) 2/3 days per week on-site About the role This role presents an exciting opportunity for an enthusiastic individual with a keen eye for detail and a passion for delivering exceptional service. The primary responsibilities involve managing user access for internal staff and external firms, including the creation, modification, and removal of system accounts and software licenses. The successful candidate will work closely with internal teams and advisers to resolve access-related queries and ensure smooth user onboarding and offboarding processes. Additionally, the role includes responsibilities around software asset management, ensuring licenses are assigned, managed, and removed efficiently. Key Responsibilities: Following established procedures to manage access for new starters, leavers, and role changes Overseeing the leavers' process, ensuring timely return of IT equipment Conducting onboarding calls for new starters, assisting them with system access and resolving queries Managing access-related tickets, ensuring they are updated, tracked, and escalated when necessary Handling the allocation and removal of system licenses, maintaining an accurate record of activities Supporting the IT service desk by managing overflow calls during peak times Diagnosing and resolving access-related issues, ensuring accurate logging and appropriate escalation Conducting access audits and re-verifications for critical systems Contacting users who no longer require software licenses to recover them for reallocation Maintaining up-to-date access documentation for audit and compliance purpose Required Qualifications & Experience: Experience handling customer calls and managing challenging situations ITIL V3 or V4 certification is advantageous Knowledge of Active Directory and user administration within Microsoft 365 and Dynamics 365 Familiarity with data protection regulations and industry standards such as FCA guidelines Strong understanding of access management processes, including starters, leavers, and role-based access control Technical Expertise: Microsoft Dynamics user administration Active Directory management M365 licensing and administration Key Skills & Competencies: Excellent organisational and communication skills Professional attitude with the ability to lead by example Ability to multi-task and adapt to a fast-paced, agile work environment Strong analytical and problem-solving abilities with keen attention to detail Ownership of tasks and a proactive approach to issue resolution Strong written and verbal customer service skills What's on Offer: Bonus scheme: 7.5% on target Pension scheme: employer matches up to 5% contributions and adds an additional 5% Critical illness cover, income protection, and death in service 25 days of holiday plus bank holidays, with the option to purchase up to 10 additional days A flexible benefits package including private medical and dental insurance, among others This role offers the chance to join a dynamic and growing business that values individual contributions and is committed to professional development. The organisation fosters an inclusive and supportive work culture where employees can thrive both personally and professionally.
18/09/2024
Full time
Job Title: Service Desk Analyst Salary: £25,000 Location: Swindon (Hybrid) 2/3 days per week on-site About the role This role presents an exciting opportunity for an enthusiastic individual with a keen eye for detail and a passion for delivering exceptional service. The primary responsibilities involve managing user access for internal staff and external firms, including the creation, modification, and removal of system accounts and software licenses. The successful candidate will work closely with internal teams and advisers to resolve access-related queries and ensure smooth user onboarding and offboarding processes. Additionally, the role includes responsibilities around software asset management, ensuring licenses are assigned, managed, and removed efficiently. Key Responsibilities: Following established procedures to manage access for new starters, leavers, and role changes Overseeing the leavers' process, ensuring timely return of IT equipment Conducting onboarding calls for new starters, assisting them with system access and resolving queries Managing access-related tickets, ensuring they are updated, tracked, and escalated when necessary Handling the allocation and removal of system licenses, maintaining an accurate record of activities Supporting the IT service desk by managing overflow calls during peak times Diagnosing and resolving access-related issues, ensuring accurate logging and appropriate escalation Conducting access audits and re-verifications for critical systems Contacting users who no longer require software licenses to recover them for reallocation Maintaining up-to-date access documentation for audit and compliance purpose Required Qualifications & Experience: Experience handling customer calls and managing challenging situations ITIL V3 or V4 certification is advantageous Knowledge of Active Directory and user administration within Microsoft 365 and Dynamics 365 Familiarity with data protection regulations and industry standards such as FCA guidelines Strong understanding of access management processes, including starters, leavers, and role-based access control Technical Expertise: Microsoft Dynamics user administration Active Directory management M365 licensing and administration Key Skills & Competencies: Excellent organisational and communication skills Professional attitude with the ability to lead by example Ability to multi-task and adapt to a fast-paced, agile work environment Strong analytical and problem-solving abilities with keen attention to detail Ownership of tasks and a proactive approach to issue resolution Strong written and verbal customer service skills What's on Offer: Bonus scheme: 7.5% on target Pension scheme: employer matches up to 5% contributions and adds an additional 5% Critical illness cover, income protection, and death in service 25 days of holiday plus bank holidays, with the option to purchase up to 10 additional days A flexible benefits package including private medical and dental insurance, among others This role offers the chance to join a dynamic and growing business that values individual contributions and is committed to professional development. The organisation fosters an inclusive and supportive work culture where employees can thrive both personally and professionally.
IT Service Desk Manager Location: Swindon Salary: £55K - £63K per year Type: Full-time, 4x per week on-site Role Overview: We are seeking a dedicated IT Service Desk Manager to lead a skilled team responsible for delivering exceptional IT support. Your primary focus will be to ensure service excellence, manage support processes efficiently, and promote a proactive approach to improving the customer experience. The role requires regular attendance at our Swindon office, four days a week. Key Responsibilities: Lead the team in adhering to ITIL processes, quality management, risk management, and security policies. Oversee daily operations to ensure high-quality service for all internal and external clients. Manage, inspire, and develop team members to meet performance targets. Resolve IT support issues by collaborating with other support teams. Enhance team performance and efficiency, and explore methods to reduce call volumes in collaboration with relevant managers. Organize and prioritize team tasks effectively. Build and maintain strong relationships with key stakeholders to ensure high customer satisfaction. Qualifications and Skills: Extensive experience managing a Service Desk team in various settings. Proven track record in implementing ITIL processes and industry best practices. Strong technical background with expertise in Office 365, desktop, and application support. Experience in regulated environments or with financial advisors is advantageous. Preferably degree-qualified, with an MSc or equivalent experience. Experience with Assyst is beneficial. In-depth knowledge of Active Directory and technical support skills. Excellent communication skills and ability to interact with stakeholders at all levels. Highly motivated with a passion for exceptional service delivery. Strong analytical, problem-solving, and organizational skills. Proactive in problem management, with the ability to collaborate with other teams and external providers.
18/09/2024
Full time
IT Service Desk Manager Location: Swindon Salary: £55K - £63K per year Type: Full-time, 4x per week on-site Role Overview: We are seeking a dedicated IT Service Desk Manager to lead a skilled team responsible for delivering exceptional IT support. Your primary focus will be to ensure service excellence, manage support processes efficiently, and promote a proactive approach to improving the customer experience. The role requires regular attendance at our Swindon office, four days a week. Key Responsibilities: Lead the team in adhering to ITIL processes, quality management, risk management, and security policies. Oversee daily operations to ensure high-quality service for all internal and external clients. Manage, inspire, and develop team members to meet performance targets. Resolve IT support issues by collaborating with other support teams. Enhance team performance and efficiency, and explore methods to reduce call volumes in collaboration with relevant managers. Organize and prioritize team tasks effectively. Build and maintain strong relationships with key stakeholders to ensure high customer satisfaction. Qualifications and Skills: Extensive experience managing a Service Desk team in various settings. Proven track record in implementing ITIL processes and industry best practices. Strong technical background with expertise in Office 365, desktop, and application support. Experience in regulated environments or with financial advisors is advantageous. Preferably degree-qualified, with an MSc or equivalent experience. Experience with Assyst is beneficial. In-depth knowledge of Active Directory and technical support skills. Excellent communication skills and ability to interact with stakeholders at all levels. Highly motivated with a passion for exceptional service delivery. Strong analytical, problem-solving, and organizational skills. Proactive in problem management, with the ability to collaborate with other teams and external providers.
Job Title: Technical Helpdesk Technician, 1st Line Support Length: 6 Month Contract Day Rate: £250 (Inside IR35) Location: Sheffield (Hybrid 3 days onsite) With around 1.2 million customers, my client serves a wide range of sectors, including big household names, government departments, public service organizations, small businesses, and start-ups. They focus on four main product markets: Fixed Voice, Mobility, Fibre and connectivity, and Networked IT services. They provide these services through the largest UK network, offering both fixed and mobile communications. They also extend network IT services to corporate and public sector organizations, along with specialist services for IoT customers. Why This Job Matters This is an operational role accountable for: - Ensuring the in-life service experience for customers from order entry to operational service. - Monitoring network performance 24/7 and resolving issues causing outages or failures to meet KPI targets. - Managing all customer experience metrics. - Implementing effective and efficient management practices, including leadership and rota management. What I'll Be Doing - Your Accountabilities - Access and use customer information only as needed to perform operational duties, with additional authority required for other disclosures. - Answer calls within PCA targets using the agreed customer salutation. - Meet or exceed bespoke/customer-specific SLA's and internal performance measurements, managing internal and third-party suppliers. - Accurately log, update, and close event management tickets in a timely manner, taking corrective action when needed. - Maintain and enhance relationships with customers, suppliers, and business units to ensure prompt fault repair or order implementation, escalating areas of poor supplier performance as needed. - Ensure all agreed communication, notification, and escalation processes (both internal and external) are followed, including providing customer updates. Skills Required - Technical fault coordination and broad IT/communications understanding. - Flexibility and a strong team player attitude. - Excellent customer focus with an understanding of key customer requirements. - Experience in dealing with both internal and external customers/suppliers. - Proficiency in PC skills, including MS Office (Outlook, Word, Excel, PowerPoint). - Knowledge of various network technologies, including PSTN, mobile data, VOIP. - Service desk experience. - Desirable knowledge of line testing and network fault troubleshooting. - Experience in a fast-paced environment. Desirable Skills and Experience: - Experience working in a pressurized operational environment. - Proven ability to use Salesforce/Event Management Systems. - Familiarity with alarm management tools such as Manitou, What's up Gold, etc.
18/09/2024
Project-based
Job Title: Technical Helpdesk Technician, 1st Line Support Length: 6 Month Contract Day Rate: £250 (Inside IR35) Location: Sheffield (Hybrid 3 days onsite) With around 1.2 million customers, my client serves a wide range of sectors, including big household names, government departments, public service organizations, small businesses, and start-ups. They focus on four main product markets: Fixed Voice, Mobility, Fibre and connectivity, and Networked IT services. They provide these services through the largest UK network, offering both fixed and mobile communications. They also extend network IT services to corporate and public sector organizations, along with specialist services for IoT customers. Why This Job Matters This is an operational role accountable for: - Ensuring the in-life service experience for customers from order entry to operational service. - Monitoring network performance 24/7 and resolving issues causing outages or failures to meet KPI targets. - Managing all customer experience metrics. - Implementing effective and efficient management practices, including leadership and rota management. What I'll Be Doing - Your Accountabilities - Access and use customer information only as needed to perform operational duties, with additional authority required for other disclosures. - Answer calls within PCA targets using the agreed customer salutation. - Meet or exceed bespoke/customer-specific SLA's and internal performance measurements, managing internal and third-party suppliers. - Accurately log, update, and close event management tickets in a timely manner, taking corrective action when needed. - Maintain and enhance relationships with customers, suppliers, and business units to ensure prompt fault repair or order implementation, escalating areas of poor supplier performance as needed. - Ensure all agreed communication, notification, and escalation processes (both internal and external) are followed, including providing customer updates. Skills Required - Technical fault coordination and broad IT/communications understanding. - Flexibility and a strong team player attitude. - Excellent customer focus with an understanding of key customer requirements. - Experience in dealing with both internal and external customers/suppliers. - Proficiency in PC skills, including MS Office (Outlook, Word, Excel, PowerPoint). - Knowledge of various network technologies, including PSTN, mobile data, VOIP. - Service desk experience. - Desirable knowledge of line testing and network fault troubleshooting. - Experience in a fast-paced environment. Desirable Skills and Experience: - Experience working in a pressurized operational environment. - Proven ability to use Salesforce/Event Management Systems. - Familiarity with alarm management tools such as Manitou, What's up Gold, etc.
Third Line Support Analyst - Horsham OR Watford - Onsite - Permanent The Ideal candidate will be providing escalated support to end users, ensuring they can perform their tasks without disruption. This role involves managing and resolving incidents that were escalated from the 2nd line of support, logging and prioritising requests, and working to resolve them within Service Level Agreements (SLAs). The analyst will utilise diagnostic and service management tools and provide hands-on support at the desktop level if needed. Troubleshooting must be done quickly and accurately to minimise downtime. Additionally, the requirement for Security Clearance (SC) indicates that the individual will be working in a sensitive environment, possibly handling confidential or classified information. Responsibilities: Perform analysis, diagnosis, and resolution of IT problems escalated from Service Desk for end users, and recommend and implement corrective solutions by way of structured change control mechanisms wherever needed Accurately document instances of IT equipment or component failure, repair, installation, and removal. To continually develop and apply diagnostic utilities to aid in troubleshooting. Apply diagnostic utilities to aid in troubleshooting. Develop help sheets and FAQ lists and manage knowledge for end user and IT consumption. Evaluate documented resolutions and analyse trends for ways to prevent future problems. To learn about and alert Service Management Team to emerging trends in incidents and actively manage root causes. Test fixes to ensure the problem has been adequately resolved. Perform post-resolution follow ups to help requests. Record, track and document the service desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution. Ensure that the resolution of Incidents, Problems and Service Requests remain on target and act as required to rectify impediments to their resolution Assist in software and hardware releases and roll-outs, including communication to the end users. Assist in developing long-term strategies and capacity planning for meeting future ICT hardware needs Take ownership of Problem Management - chasing outcomes for Problems, log new Problems from trends in incidents, advise Service Desk of Problem for linked tickets Support mobile application life cycle - application assessment to provide escalated Intune troubleshootings for testing/validation New starter/leavers management in Azure for FDIS Technical Skills ITIL Foundation V4 Office 365 use Microsoft Azure Microsoft Intune HP Hardware Additional Information Location: Horsham or Watford (On-site) Salary: £35,000 - £40,000 per annum Hours: 37.5 per week MUST HAVE SC CLEARANCE! Start date: ASAP Permanent Position Please note the ideal candidate will need to have SC Clearance. If you are interested, please apply. Alternatively, please send your CV to (see below) Randstad Technologies Ltd is a leading specialist recruitment business for the IT & Engineering industries. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
18/09/2024
Full time
Third Line Support Analyst - Horsham OR Watford - Onsite - Permanent The Ideal candidate will be providing escalated support to end users, ensuring they can perform their tasks without disruption. This role involves managing and resolving incidents that were escalated from the 2nd line of support, logging and prioritising requests, and working to resolve them within Service Level Agreements (SLAs). The analyst will utilise diagnostic and service management tools and provide hands-on support at the desktop level if needed. Troubleshooting must be done quickly and accurately to minimise downtime. Additionally, the requirement for Security Clearance (SC) indicates that the individual will be working in a sensitive environment, possibly handling confidential or classified information. Responsibilities: Perform analysis, diagnosis, and resolution of IT problems escalated from Service Desk for end users, and recommend and implement corrective solutions by way of structured change control mechanisms wherever needed Accurately document instances of IT equipment or component failure, repair, installation, and removal. To continually develop and apply diagnostic utilities to aid in troubleshooting. Apply diagnostic utilities to aid in troubleshooting. Develop help sheets and FAQ lists and manage knowledge for end user and IT consumption. Evaluate documented resolutions and analyse trends for ways to prevent future problems. To learn about and alert Service Management Team to emerging trends in incidents and actively manage root causes. Test fixes to ensure the problem has been adequately resolved. Perform post-resolution follow ups to help requests. Record, track and document the service desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution. Ensure that the resolution of Incidents, Problems and Service Requests remain on target and act as required to rectify impediments to their resolution Assist in software and hardware releases and roll-outs, including communication to the end users. Assist in developing long-term strategies and capacity planning for meeting future ICT hardware needs Take ownership of Problem Management - chasing outcomes for Problems, log new Problems from trends in incidents, advise Service Desk of Problem for linked tickets Support mobile application life cycle - application assessment to provide escalated Intune troubleshootings for testing/validation New starter/leavers management in Azure for FDIS Technical Skills ITIL Foundation V4 Office 365 use Microsoft Azure Microsoft Intune HP Hardware Additional Information Location: Horsham or Watford (On-site) Salary: £35,000 - £40,000 per annum Hours: 37.5 per week MUST HAVE SC CLEARANCE! Start date: ASAP Permanent Position Please note the ideal candidate will need to have SC Clearance. If you are interested, please apply. Alternatively, please send your CV to (see below) Randstad Technologies Ltd is a leading specialist recruitment business for the IT & Engineering industries. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Application Support Engineer: Our client is an industry leading organisation with a global client base seeking an Application Support Engineer. The focus is on products and services within the environmental and sustainability sector. We are seeking a skilled and motivated Application Support Engineer to join our dynamic engineering team to provide second and third line technical support to clients. This software is run as SaaS offerings hosted on cloud environments. This is a customer focused role requiring a strong technical background, customer-facing communication skills, and a proactive approach to problem-solving, ensuring customer satisfaction by resolving complex technical issues and working closely with the development team to investigating and resolving technical issues to enhance product reliability and performance. Principal Accountabilities for the Application Support Engineer Provide 2nd/3rd line technical support for the SaaS solution troubleshooting software issues. Investigate and resolve technical issues through analysis of product logs, configuration files providing timely resolution and guidance. Ability to prioritise requests and tickets and follow through to completion Develop and maintain in-depth knowledge of the company's cloud service products Create clear, easy to follow knowledgebase articles for internal use and customers Provide appropriate feedback to business regarding service and issues Deliver customer service to customers, driving customer satisfaction and delivering to SLAs Education/Experience Degree in Engineering or equivalent Customer-facing skill set managing internal & external stakeholders Experience of using SaaS solutions in cloud environments eg, AWS/Azure or equivalent Software development skills eg C/C++, Java, Python Help desk ticketing systems ie, Jira Technical capability with analytical and problem solving skills Desirable skills and experience: Experience of IT infrastructure monitoring tools eg, Nagios, AWS CloudWatch Knowledge/experience using Linux or equivalent command line interfaces REST API configuration Database experience eg, SQL Networking and server infrastructure knowledge Technical background in telemetry or equivalent ie, Telco, IT Networks
18/09/2024
Full time
Application Support Engineer: Our client is an industry leading organisation with a global client base seeking an Application Support Engineer. The focus is on products and services within the environmental and sustainability sector. We are seeking a skilled and motivated Application Support Engineer to join our dynamic engineering team to provide second and third line technical support to clients. This software is run as SaaS offerings hosted on cloud environments. This is a customer focused role requiring a strong technical background, customer-facing communication skills, and a proactive approach to problem-solving, ensuring customer satisfaction by resolving complex technical issues and working closely with the development team to investigating and resolving technical issues to enhance product reliability and performance. Principal Accountabilities for the Application Support Engineer Provide 2nd/3rd line technical support for the SaaS solution troubleshooting software issues. Investigate and resolve technical issues through analysis of product logs, configuration files providing timely resolution and guidance. Ability to prioritise requests and tickets and follow through to completion Develop and maintain in-depth knowledge of the company's cloud service products Create clear, easy to follow knowledgebase articles for internal use and customers Provide appropriate feedback to business regarding service and issues Deliver customer service to customers, driving customer satisfaction and delivering to SLAs Education/Experience Degree in Engineering or equivalent Customer-facing skill set managing internal & external stakeholders Experience of using SaaS solutions in cloud environments eg, AWS/Azure or equivalent Software development skills eg C/C++, Java, Python Help desk ticketing systems ie, Jira Technical capability with analytical and problem solving skills Desirable skills and experience: Experience of IT infrastructure monitoring tools eg, Nagios, AWS CloudWatch Knowledge/experience using Linux or equivalent command line interfaces REST API configuration Database experience eg, SQL Networking and server infrastructure knowledge Technical background in telemetry or equivalent ie, Telco, IT Networks
Regional IT Support Engineer | Up to £35k + 5k Car- Scotland Would you like the opportunity to work for a leading company within their industry, one that will offer you a career progression opportunity to progress your IT Support career from 2 line to 3rd line? Also providing a very down to earth working environment where you can freely discuss issues and ideas. Don't worry if you're coming from a different IT background, the key thing is your 2nd/3rd line skills, your eagerness to learn, your problem solving skills and your ability to work as part of a team and take ownership. Your passion for providing a great IT service will go a long way here. To succeed in this role you must be able to drive and enjoy travelling to different sites and have previous experience in a field based role. Our Regional IT Service Specialist provides onsite IT support duties to our customers at various sites. This is a technical customer-facing, field-based role to ensure the integrity of our centres-based IT services. You will work very closely with our customers and key stakeholders, across our centres. You will be constantly seeking ways to provide great IT service to our customers, both internal and external. This is the perfect role for a technician who has a year or two of experience within a support based role with field based work. You will have the following experience to excel in this role: Microsoft Windows server administration. Windows Desktop imaging, support, and administration. Experience in managing IT service, support, and project delivery initiatives. Experience in VIP/Senior management support, education, and training. Sound understanding of Active Directory and Group Policy configuration. Hands on network experience of LAN/WAN, wireless networks, Switches, Routers, and security technologies such as Firewalls. Mobile technology support of devices such as apple, android, and Microsoft platforms. Good understanding of audio/visual components and supporting technologies. As the Regional IT Service Specialist, you will support a number of centres across the country, this will mean to Glasgow, Edinburgh and other Scotland branches and will take ownership of IT issues. You will develop and maintain a deep level of understanding of the Centre IT infrastructure including architecture such as network, server, desktop, backup & recovery processes. You will provide both hands-on technical support duties and supervision of our Centres third party IT suppliers, as well as supporting in non-technical issues where appropriate. You will be given a salary of up to £35,000 + car allowance which can be used for one of their Band 4 vehicles or put on top of your salary as £5,000. The role comes with some great benefits such matched pension up to 5%, 25 days holiday and many more! Get your application over now you won't want to miss out on this fantastic opportunity. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
18/09/2024
Full time
Regional IT Support Engineer | Up to £35k + 5k Car- Scotland Would you like the opportunity to work for a leading company within their industry, one that will offer you a career progression opportunity to progress your IT Support career from 2 line to 3rd line? Also providing a very down to earth working environment where you can freely discuss issues and ideas. Don't worry if you're coming from a different IT background, the key thing is your 2nd/3rd line skills, your eagerness to learn, your problem solving skills and your ability to work as part of a team and take ownership. Your passion for providing a great IT service will go a long way here. To succeed in this role you must be able to drive and enjoy travelling to different sites and have previous experience in a field based role. Our Regional IT Service Specialist provides onsite IT support duties to our customers at various sites. This is a technical customer-facing, field-based role to ensure the integrity of our centres-based IT services. You will work very closely with our customers and key stakeholders, across our centres. You will be constantly seeking ways to provide great IT service to our customers, both internal and external. This is the perfect role for a technician who has a year or two of experience within a support based role with field based work. You will have the following experience to excel in this role: Microsoft Windows server administration. Windows Desktop imaging, support, and administration. Experience in managing IT service, support, and project delivery initiatives. Experience in VIP/Senior management support, education, and training. Sound understanding of Active Directory and Group Policy configuration. Hands on network experience of LAN/WAN, wireless networks, Switches, Routers, and security technologies such as Firewalls. Mobile technology support of devices such as apple, android, and Microsoft platforms. Good understanding of audio/visual components and supporting technologies. As the Regional IT Service Specialist, you will support a number of centres across the country, this will mean to Glasgow, Edinburgh and other Scotland branches and will take ownership of IT issues. You will develop and maintain a deep level of understanding of the Centre IT infrastructure including architecture such as network, server, desktop, backup & recovery processes. You will provide both hands-on technical support duties and supervision of our Centres third party IT suppliers, as well as supporting in non-technical issues where appropriate. You will be given a salary of up to £35,000 + car allowance which can be used for one of their Band 4 vehicles or put on top of your salary as £5,000. The role comes with some great benefits such matched pension up to 5%, 25 days holiday and many more! Get your application over now you won't want to miss out on this fantastic opportunity. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Role: Redcare Technical Helpdesk Technician Location: Sheffield (Hybrid - 3 days per week onsite) Duration: 6 months Day rate: £230 inside IR35 Role Description: This is an operational and in-life service management role, accountable for: The in-life service experience enjoyed by customers, from order entry through to and including operational service Network performance 24/7 & resolution of issues causing outages or failure to meet critical KPI target measures All customer experience metrics Effective & efficient management practices, leadership & rota management Technical fault co-ordination and wide IT/communications understanding Flexible attitude and team player Excellent Customer Focus and an understanding of Key Customer requirements Experience in dealing with internal and external Customers/Suppliers Values - To promote the key behaviours of Trustworthy, Drive for Results and Customer Connected. Good PC skills including MS Office suite (Outlook, Word, Excel, PowerPoint) Desirable Skills: Proven ability to use SalesForce/Event Management System Knowledge of Alarm Management tools via Manitou, What's up Gold, SalesForce etc
18/09/2024
Project-based
Role: Redcare Technical Helpdesk Technician Location: Sheffield (Hybrid - 3 days per week onsite) Duration: 6 months Day rate: £230 inside IR35 Role Description: This is an operational and in-life service management role, accountable for: The in-life service experience enjoyed by customers, from order entry through to and including operational service Network performance 24/7 & resolution of issues causing outages or failure to meet critical KPI target measures All customer experience metrics Effective & efficient management practices, leadership & rota management Technical fault co-ordination and wide IT/communications understanding Flexible attitude and team player Excellent Customer Focus and an understanding of Key Customer requirements Experience in dealing with internal and external Customers/Suppliers Values - To promote the key behaviours of Trustworthy, Drive for Results and Customer Connected. Good PC skills including MS Office suite (Outlook, Word, Excel, PowerPoint) Desirable Skills: Proven ability to use SalesForce/Event Management System Knowledge of Alarm Management tools via Manitou, What's up Gold, SalesForce etc
Role Title: Lead RPA Developer Duration: 12 month Fixed Term Contract Excellent Salary Plus Corporate Benefits - Please enquire Location: Hybrid/Remote Working with travel to Birmingham, West Midlands as required This is a superb, Senior RPA Development role that will provide overall leadership for our client's Process Automation delivery and development. The role will be to lead a small team of Automation Engineers developing, running, maintaining, and enhancing automation applications. The successful candidate will provide SME support to stakeholders across the business, helping identify and specify automation opportunities, and overseeing practical delivery of business solutions and benefits; establishing and overseeing a managed service solution to maintain our client's expanding automation estate, linking in with IT helpdesk and external suppliers as necessary Essential experience - Hands on RPA (Robotic process automation) development experience Blue Prism experience Team Lead/mentoring experience Must be proficient in configuring new automation using user-friendly tools and documenting automation procedures Business Objects experience desirable Experience building automation components in accordance with specified business requirements and development quality standards Responsibility for the quality and configuration of released objects and build specification documentation. implementation of robotic process automation Insurance experience desirable If your background aligns to the role and you would like to apply, please do so by clicking the link and you will receive an update on your application in due course. Candidates must be UK based and have the right to work in the UK without any restrictions. We take great pride in representing socially responsible clients who not only prioritise diversity and inclusion but also actively combat social inequality. Together, we have the power to make a profound impact on fostering a more equitable and inclusive society. By working with us, you become part of a movement dedicated to promoting a diverse and inclusive workforce.
17/09/2024
Role Title: Lead RPA Developer Duration: 12 month Fixed Term Contract Excellent Salary Plus Corporate Benefits - Please enquire Location: Hybrid/Remote Working with travel to Birmingham, West Midlands as required This is a superb, Senior RPA Development role that will provide overall leadership for our client's Process Automation delivery and development. The role will be to lead a small team of Automation Engineers developing, running, maintaining, and enhancing automation applications. The successful candidate will provide SME support to stakeholders across the business, helping identify and specify automation opportunities, and overseeing practical delivery of business solutions and benefits; establishing and overseeing a managed service solution to maintain our client's expanding automation estate, linking in with IT helpdesk and external suppliers as necessary Essential experience - Hands on RPA (Robotic process automation) development experience Blue Prism experience Team Lead/mentoring experience Must be proficient in configuring new automation using user-friendly tools and documenting automation procedures Business Objects experience desirable Experience building automation components in accordance with specified business requirements and development quality standards Responsibility for the quality and configuration of released objects and build specification documentation. implementation of robotic process automation Insurance experience desirable If your background aligns to the role and you would like to apply, please do so by clicking the link and you will receive an update on your application in due course. Candidates must be UK based and have the right to work in the UK without any restrictions. We take great pride in representing socially responsible clients who not only prioritise diversity and inclusion but also actively combat social inequality. Together, we have the power to make a profound impact on fostering a more equitable and inclusive society. By working with us, you become part of a movement dedicated to promoting a diverse and inclusive workforce.
Technical Support Team Lead Remote with very occasional travel Are you passionate about provide technical support, and leading technical teams to deliver high-quality service? Our client is seeking a Technical Support Team Leader to lead a dynamic team. Responsibilities: Provide team leadership across a technical support Provide hands on technical support including Wintel and Azure Cloud Technologies Demonstrable experience of managing ticket queues (ServiceNow) successfully and ensuring support SLAs are achieved Handle incident and escalation processes, with an emphasis on cloud environments such as Azure and Wintel. Identify skill gaps and lead upskilling efforts within the team, particularly in cloud operations and data protection technologies. Oversee continuous infrastructure monitoring using tools like SolarWinds, LogicMonitor, and Halcyon, ensuring early detection and resolution of issues. Lead cloud infrastructure management across multi-cloud environments (Azure, AWS), focusing on secure storage, backup, and disaster recovery. Skills and Experience: Strong operational knowledge in cloud platforms (Azure), data protection strategies (Spectrum Protect, Veeam), and monitoring tools (SolarWinds, LogicMonitor). Desktop support of Microsoft stack technologies and Wintel environment experience Experience with ITIL frameworks, effectively managing incidents, problems, and changes. Proven experience in managing and mentoring technical teams, focusing on development and process improvement. Capable of aligning technical solutions with business needs. Takes ownership of responsibilities, with a focus on high-quality service and client satisfaction. If you're ready to take the lead in a high-impact role where your technical expertise and leadership skills will make a real difference, we encourage you to apply now! Please provide an up to date CV for consideration.
16/09/2024
Full time
Technical Support Team Lead Remote with very occasional travel Are you passionate about provide technical support, and leading technical teams to deliver high-quality service? Our client is seeking a Technical Support Team Leader to lead a dynamic team. Responsibilities: Provide team leadership across a technical support Provide hands on technical support including Wintel and Azure Cloud Technologies Demonstrable experience of managing ticket queues (ServiceNow) successfully and ensuring support SLAs are achieved Handle incident and escalation processes, with an emphasis on cloud environments such as Azure and Wintel. Identify skill gaps and lead upskilling efforts within the team, particularly in cloud operations and data protection technologies. Oversee continuous infrastructure monitoring using tools like SolarWinds, LogicMonitor, and Halcyon, ensuring early detection and resolution of issues. Lead cloud infrastructure management across multi-cloud environments (Azure, AWS), focusing on secure storage, backup, and disaster recovery. Skills and Experience: Strong operational knowledge in cloud platforms (Azure), data protection strategies (Spectrum Protect, Veeam), and monitoring tools (SolarWinds, LogicMonitor). Desktop support of Microsoft stack technologies and Wintel environment experience Experience with ITIL frameworks, effectively managing incidents, problems, and changes. Proven experience in managing and mentoring technical teams, focusing on development and process improvement. Capable of aligning technical solutions with business needs. Takes ownership of responsibilities, with a focus on high-quality service and client satisfaction. If you're ready to take the lead in a high-impact role where your technical expertise and leadership skills will make a real difference, we encourage you to apply now! Please provide an up to date CV for consideration.
Role Title: Lead RPA Developer Level: Team Leader/Technical Expert Duration: 12 month Fixed Term Contract Salary: To £70,000 Per Annum Plus Company Benefits Location: Birmingham, West Midlands - Hybrid Working - Max 1/2 days per week onsite (not expensible) This is a superb, Senior RPA Development role that will provide overall leadership for our client's Process Automation delivery and development. The role will be to lead a small team of Automation Engineers developing, running, maintaining, and enhancing automation applications. The successful candidate will provide SME support to stakeholders across the business, helping identify and specify automation opportunities, and overseeing practical delivery of business solutions and benefits; establishing and overseeing a managed service solution to maintain our client's expanding automation estate, linking in with IT helpdesk and external suppliers as necessary Essential experience - Hands on RPA (Robotic process automation) development experience Blue Prism experience Team Lead/mentoring experience Must be proficient in configuring new automation using user-friendly tools and documenting automation procedures Business Objects experience desirable Experience building automation components in accordance with specified business requirements and development quality standards Responsibility for the quality and configuration of released objects and build specification documentation. implementation of robotic process automation Insurance experience desirable If your background aligns to the role and you would like to apply, please do so by clicking the link and you will receive an update on your application in due course. Unfortunately, due to the high volume of applications received, we are unable to provide individual feedback to unsuccessful candidates; apologies for any inconvenience caused. Candidates must be UK based and have the right to work in the UK without any restrictions. We take great pride in representing socially responsible clients who not only prioritise diversity and inclusion but also actively combat social inequality. Together, we have the power to make a profound impact on fostering a more equitable and inclusive society. By working with us, you become part of a movement dedicated to promoting a diverse and inclusive workforce.
16/09/2024
Role Title: Lead RPA Developer Level: Team Leader/Technical Expert Duration: 12 month Fixed Term Contract Salary: To £70,000 Per Annum Plus Company Benefits Location: Birmingham, West Midlands - Hybrid Working - Max 1/2 days per week onsite (not expensible) This is a superb, Senior RPA Development role that will provide overall leadership for our client's Process Automation delivery and development. The role will be to lead a small team of Automation Engineers developing, running, maintaining, and enhancing automation applications. The successful candidate will provide SME support to stakeholders across the business, helping identify and specify automation opportunities, and overseeing practical delivery of business solutions and benefits; establishing and overseeing a managed service solution to maintain our client's expanding automation estate, linking in with IT helpdesk and external suppliers as necessary Essential experience - Hands on RPA (Robotic process automation) development experience Blue Prism experience Team Lead/mentoring experience Must be proficient in configuring new automation using user-friendly tools and documenting automation procedures Business Objects experience desirable Experience building automation components in accordance with specified business requirements and development quality standards Responsibility for the quality and configuration of released objects and build specification documentation. implementation of robotic process automation Insurance experience desirable If your background aligns to the role and you would like to apply, please do so by clicking the link and you will receive an update on your application in due course. Unfortunately, due to the high volume of applications received, we are unable to provide individual feedback to unsuccessful candidates; apologies for any inconvenience caused. Candidates must be UK based and have the right to work in the UK without any restrictions. We take great pride in representing socially responsible clients who not only prioritise diversity and inclusion but also actively combat social inequality. Together, we have the power to make a profound impact on fostering a more equitable and inclusive society. By working with us, you become part of a movement dedicated to promoting a diverse and inclusive workforce.
Application Support Engineer - Ringwood - on-site - £40,000 Inclusive Tech Recruitment has just partnered with a great organisation that truly values its employees and wants them to be the best leaders they can be! They are currently searching for an Applications Support Analyst, who will provide in-house systems administration, analytical and service desk response. As the Application Support Analyst, you will work alongside a range of stakeholders across the organisation, playing a key role within our business project teams and the wider group IT department. Responsibilities: You'll be a confident systems administrator with the proven ability to work within a collaborative team environment whilst taking the initiative with your workload and responsibilities. Knowledge of Civica CX or Keystone, Qube PM, COINS, and Sequel (SQL) would be desirable, but not essential. Excellent problem-solving and investigation skills, who appreciate the importance of creating detailed documentation. Experience with Ticketing systems. Application Support Engineer - Ringwood - on-site - £40,000
16/09/2024
Full time
Application Support Engineer - Ringwood - on-site - £40,000 Inclusive Tech Recruitment has just partnered with a great organisation that truly values its employees and wants them to be the best leaders they can be! They are currently searching for an Applications Support Analyst, who will provide in-house systems administration, analytical and service desk response. As the Application Support Analyst, you will work alongside a range of stakeholders across the organisation, playing a key role within our business project teams and the wider group IT department. Responsibilities: You'll be a confident systems administrator with the proven ability to work within a collaborative team environment whilst taking the initiative with your workload and responsibilities. Knowledge of Civica CX or Keystone, Qube PM, COINS, and Sequel (SQL) would be desirable, but not essential. Excellent problem-solving and investigation skills, who appreciate the importance of creating detailed documentation. Experience with Ticketing systems. Application Support Engineer - Ringwood - on-site - £40,000
The company is a leading technology consultancy dedicated to delivering innovative and successful business transformations for our clients. As specialists in systems integration, we focus on optimising our clients' business systems to work more efficiently. Whether it's implementing ERP to align with unique business processes, enhancing systems with custom applications, or providing 24/7 support with specialised skills, tools, and utilities, we have the technical expertise to 'Make It Work'. They are proud to be a Gold Channel Partner and a certified reseller of IFS. Since they're founding they have grown to become one of Europe's largest independent providers of products, consulting services, and round-the-clock support for ERP. With over 1,500 enterprise solutions delivered to more than 300 clients worldwide, The headquarters are based here in Scotland. Key Responsibilities Client Support: Provide timely and effective support for IFS solutions and Cooper Software products, addressing issues pre- and post-implementation. Service Desk Management: Monitor and respond to issues, manage faults, and ensure successful resolution Client Communication: Understand client needs and provide guidance on best practices for using IFS systems. Troubleshooting: Resolve system issues promptly, working closely with the technical team. Documentation: Maintain comprehensive records of client enquiries and support activities. Training: Conduct training sessions and create user guides to help clients maximise IFS system benefits. Collaboration: Work with the development team to identify and report software bugs and suggest improvements. System Updates: Stay informed about the latest IFS features and updates, providing relevant information to clients. Feedback: Provide regular feedback to management on common issues and client trends for continuous improvement. Key Skills Technical Proficiency: Expertise in IFS systems, including functionalities, modules, and configurations. Troubleshooting Skills: The ability to identify and resolve IFS system issues effectively. Customer Service: Excellent skills in communicating with clients, understanding their needs, and providing timely solutions. Communication: Strong verbal and written communication skills to explain technical concepts clearly. Time Management: Ability to prioritise tasks and manage time to meet SLAs. Collaboration: Aptitude for working with cross-functional teams and clients to solve complex challenges. Adaptability: The ability to adapt to changing client requirements and software updates. IFS Support Experience: Previous experience of supporting IFS systems and ensuring customer satisfaction. IFS Implementation Awareness: Knowledge of IFS implementation processes, including data migration and user training. Client Interaction: Experience of understanding client business processes and providing tailored support solutions. Software Troubleshooting: Experience of identifying root causes and implementing solutions for software issues. Documentation and Reporting: Maintaining detailed records of client enquiries and support activities. Key Benefits Salary up to £50,000 DOE Flexible/Remote working Constant learning and development support Progression and career opportunities 32 days holidays (including statutory) A day off on your birthday 5% employer pension contribution Life assurance Private healthcare (single cover) If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV or email Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
16/09/2024
Full time
The company is a leading technology consultancy dedicated to delivering innovative and successful business transformations for our clients. As specialists in systems integration, we focus on optimising our clients' business systems to work more efficiently. Whether it's implementing ERP to align with unique business processes, enhancing systems with custom applications, or providing 24/7 support with specialised skills, tools, and utilities, we have the technical expertise to 'Make It Work'. They are proud to be a Gold Channel Partner and a certified reseller of IFS. Since they're founding they have grown to become one of Europe's largest independent providers of products, consulting services, and round-the-clock support for ERP. With over 1,500 enterprise solutions delivered to more than 300 clients worldwide, The headquarters are based here in Scotland. Key Responsibilities Client Support: Provide timely and effective support for IFS solutions and Cooper Software products, addressing issues pre- and post-implementation. Service Desk Management: Monitor and respond to issues, manage faults, and ensure successful resolution Client Communication: Understand client needs and provide guidance on best practices for using IFS systems. Troubleshooting: Resolve system issues promptly, working closely with the technical team. Documentation: Maintain comprehensive records of client enquiries and support activities. Training: Conduct training sessions and create user guides to help clients maximise IFS system benefits. Collaboration: Work with the development team to identify and report software bugs and suggest improvements. System Updates: Stay informed about the latest IFS features and updates, providing relevant information to clients. Feedback: Provide regular feedback to management on common issues and client trends for continuous improvement. Key Skills Technical Proficiency: Expertise in IFS systems, including functionalities, modules, and configurations. Troubleshooting Skills: The ability to identify and resolve IFS system issues effectively. Customer Service: Excellent skills in communicating with clients, understanding their needs, and providing timely solutions. Communication: Strong verbal and written communication skills to explain technical concepts clearly. Time Management: Ability to prioritise tasks and manage time to meet SLAs. Collaboration: Aptitude for working with cross-functional teams and clients to solve complex challenges. Adaptability: The ability to adapt to changing client requirements and software updates. IFS Support Experience: Previous experience of supporting IFS systems and ensuring customer satisfaction. IFS Implementation Awareness: Knowledge of IFS implementation processes, including data migration and user training. Client Interaction: Experience of understanding client business processes and providing tailored support solutions. Software Troubleshooting: Experience of identifying root causes and implementing solutions for software issues. Documentation and Reporting: Maintaining detailed records of client enquiries and support activities. Key Benefits Salary up to £50,000 DOE Flexible/Remote working Constant learning and development support Progression and career opportunities 32 days holidays (including statutory) A day off on your birthday 5% employer pension contribution Life assurance Private healthcare (single cover) If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV or email Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
The company is a leading technology consultancy dedicated to delivering innovative and successful business transformations for our clients. As specialists in systems integration, we focus on optimising our clients' business systems to work more efficiently. Whether it's implementing ERP to align with unique business processes, enhancing systems with custom applications, or providing 24/7 support with specialised skills, tools, and utilities, we have the technical expertise to 'Make It Work'. They are proud to be a Gold Channel Partner and a certified reseller of IFS. Since they're founding they have grown to become one of Europe's largest independent providers of products, consulting services, and round-the-clock support for ERP. With over 1,500 enterprise solutions delivered to more than 300 clients worldwide, The headquarters are based here in Scotland. Key Responsibilities Customisation and Configuration: Tailor IFS software to meet specific client needs. Client Support: Provide timely support for IFS solutions and products, addressing issues pre- and post-implementation. Upgrades and Maintenance: Assist with upgrades, ensuring smooth operation and resolving performance issues. Client Collaboration: Understand client business processes and provide recommendations for optimal use of IFS software. Training and Documentation: Communicate with clients, offering guidance, training, and best practice documentation. Technology Updates: Stay updated on IFS technology and industry best practices to improve system performance and client satisfaction. Service Desk Management: Monitor and respond to issues, manage faults, and ensure solutions align with SLAs. Reporting: Produce customer reports and attend client meetings to discuss support usage and cases. Record Keeping: Document and track client enquiries and support activities. Feedback and Improvement: Provide feedback to management on common issues and trends for continuous improvement. Key Skills Technical Proficiency: Strong understanding of IFS software, including modules, functionalities, configurations, implementation, customisation, and maintenance. Skills in IFS Configuration, Connectivity, Data Migration, and Reporting (especially Crystal Reporting). Experience in multi-customer support environments and various industries. Problem-Solving Skills: The ability to efficiently identify and resolve technical issues with a proactive approach to innovative solutions. Communication Skills: Effective verbal and written communication for explaining technical concepts, conducting training, and creating documentation. Client Management: Experience of managing client relationships, understanding business requirements, and translating them into tailored IFS solutions. Analytical Thinking: The ability to analyse complex business processes and propose appropriate IFS configurations and customisations. Team Collaboration: The ability to work collaboratively with cross-functional teams to ensure seamless integration and implementation of IFS solutions. Industry Knowledge: Familiarity with industries like manufacturing, construction, and service management for understanding specific requirements. Continuous Learning: Commitment to staying updated with the latest IFS technology developments and industry best practices for implementing cutting-edge solutions and improving client satisfaction. Key Benefits Salary up to £50,000 DOE Flexible/Remote working Constant learning and development support Progression and career opportunities 32 days holidays (including statutory) A day off on your birthday 5% employer pension contribution Life assurance Private healthcare (single cover) If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV or email Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
16/09/2024
Full time
The company is a leading technology consultancy dedicated to delivering innovative and successful business transformations for our clients. As specialists in systems integration, we focus on optimising our clients' business systems to work more efficiently. Whether it's implementing ERP to align with unique business processes, enhancing systems with custom applications, or providing 24/7 support with specialised skills, tools, and utilities, we have the technical expertise to 'Make It Work'. They are proud to be a Gold Channel Partner and a certified reseller of IFS. Since they're founding they have grown to become one of Europe's largest independent providers of products, consulting services, and round-the-clock support for ERP. With over 1,500 enterprise solutions delivered to more than 300 clients worldwide, The headquarters are based here in Scotland. Key Responsibilities Customisation and Configuration: Tailor IFS software to meet specific client needs. Client Support: Provide timely support for IFS solutions and products, addressing issues pre- and post-implementation. Upgrades and Maintenance: Assist with upgrades, ensuring smooth operation and resolving performance issues. Client Collaboration: Understand client business processes and provide recommendations for optimal use of IFS software. Training and Documentation: Communicate with clients, offering guidance, training, and best practice documentation. Technology Updates: Stay updated on IFS technology and industry best practices to improve system performance and client satisfaction. Service Desk Management: Monitor and respond to issues, manage faults, and ensure solutions align with SLAs. Reporting: Produce customer reports and attend client meetings to discuss support usage and cases. Record Keeping: Document and track client enquiries and support activities. Feedback and Improvement: Provide feedback to management on common issues and trends for continuous improvement. Key Skills Technical Proficiency: Strong understanding of IFS software, including modules, functionalities, configurations, implementation, customisation, and maintenance. Skills in IFS Configuration, Connectivity, Data Migration, and Reporting (especially Crystal Reporting). Experience in multi-customer support environments and various industries. Problem-Solving Skills: The ability to efficiently identify and resolve technical issues with a proactive approach to innovative solutions. Communication Skills: Effective verbal and written communication for explaining technical concepts, conducting training, and creating documentation. Client Management: Experience of managing client relationships, understanding business requirements, and translating them into tailored IFS solutions. Analytical Thinking: The ability to analyse complex business processes and propose appropriate IFS configurations and customisations. Team Collaboration: The ability to work collaboratively with cross-functional teams to ensure seamless integration and implementation of IFS solutions. Industry Knowledge: Familiarity with industries like manufacturing, construction, and service management for understanding specific requirements. Continuous Learning: Commitment to staying updated with the latest IFS technology developments and industry best practices for implementing cutting-edge solutions and improving client satisfaction. Key Benefits Salary up to £50,000 DOE Flexible/Remote working Constant learning and development support Progression and career opportunities 32 days holidays (including statutory) A day off on your birthday 5% employer pension contribution Life assurance Private healthcare (single cover) If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV or email Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
My client is looking for an experienced IT Infrastructure engineer to oversee and manager the day-to-day operation of their IT infrastructure. The role requires strong technical knowledge, collaboration with third-party support providers, and the ability to drive continuous improvements to our systems. You will be integral in maintaining the security, performance, and availability of the infrastructure, ensuring it meets the needs of the business. Key Responsibilities : Infrastructure Management : Oversee and support the daily operations of the organisation's IT infrastructure, working with external IT service partners. Monitor system performance to ensure efficient service delivery and coordinate system upgrades in line with change management processes. IT Service & Support : Provide second and third-line support to internal teams and external IT service partners, resolving issues effectively. Manage user access to infrastructure and applications in line with company policies. Vendor and Supplier Management : Collaborate with third-party vendors to ensure project deadlines and deliverables are met. Provide support to IT service desks and escalate issues to external experts when necessary. Information Security : Maintain and deliver Cyber Essentials certification. Monitor the organisation's M365 security score, implement improvements, and manage configuration and policies in Microsoft Intune. Oversee endpoint vulnerability management, Firewall settings, antivirus deployments, and email security. Cloud Services : Ensure that all third-party cloud services are aligned with the company's security policies and risk management frameworks. Project Management : Report on project progress, including milestone achievements and budget considerations. Lead IT infrastructure projects in line with the overall technology strategy. Software Management : Maintain and develop SharePoint environments, manage SSO integrations, and oversee the group's telephony and mobile infrastructure, ensuring that policies are consistently applied across all devices. Business Continuity and Disaster Recovery : Ensure that data backup solutions are in place, regularly tested, and fully operational. Lead disaster recovery testing efforts and contribute to business continuity planning. Ideal Candidate Profile : Qualifications such as MCSE, MCP, or CCNA, and ideally a degree or equivalent in IT. Experience delivering proactive IT support, particularly in Office 365 and Azure environments. Familiarity with regulated environments or frameworks such as ITIL or Cyber Essentials. Hands-on experience with Active Directory (O365 environment), Microsoft Intune, Defender, LAN/WAN, Firewalls, routing, and email/web security systems. Working knowledge of Cisco or Meraki networking equipment. Experience managing structured service environments, including incident, change, and problem management with SLA commitments. Personal Skills : Excellent verbal and written communication skills, with the ability to translate complex technical issues into accessible language. Self-motivated and driven to achieve high standards, with the ability to work autonomously. Strong team player, able to work collaboratively to achieve shared goals. Methodical approach to technical tasks, with a focus on effective implementation.
16/09/2024
Full time
My client is looking for an experienced IT Infrastructure engineer to oversee and manager the day-to-day operation of their IT infrastructure. The role requires strong technical knowledge, collaboration with third-party support providers, and the ability to drive continuous improvements to our systems. You will be integral in maintaining the security, performance, and availability of the infrastructure, ensuring it meets the needs of the business. Key Responsibilities : Infrastructure Management : Oversee and support the daily operations of the organisation's IT infrastructure, working with external IT service partners. Monitor system performance to ensure efficient service delivery and coordinate system upgrades in line with change management processes. IT Service & Support : Provide second and third-line support to internal teams and external IT service partners, resolving issues effectively. Manage user access to infrastructure and applications in line with company policies. Vendor and Supplier Management : Collaborate with third-party vendors to ensure project deadlines and deliverables are met. Provide support to IT service desks and escalate issues to external experts when necessary. Information Security : Maintain and deliver Cyber Essentials certification. Monitor the organisation's M365 security score, implement improvements, and manage configuration and policies in Microsoft Intune. Oversee endpoint vulnerability management, Firewall settings, antivirus deployments, and email security. Cloud Services : Ensure that all third-party cloud services are aligned with the company's security policies and risk management frameworks. Project Management : Report on project progress, including milestone achievements and budget considerations. Lead IT infrastructure projects in line with the overall technology strategy. Software Management : Maintain and develop SharePoint environments, manage SSO integrations, and oversee the group's telephony and mobile infrastructure, ensuring that policies are consistently applied across all devices. Business Continuity and Disaster Recovery : Ensure that data backup solutions are in place, regularly tested, and fully operational. Lead disaster recovery testing efforts and contribute to business continuity planning. Ideal Candidate Profile : Qualifications such as MCSE, MCP, or CCNA, and ideally a degree or equivalent in IT. Experience delivering proactive IT support, particularly in Office 365 and Azure environments. Familiarity with regulated environments or frameworks such as ITIL or Cyber Essentials. Hands-on experience with Active Directory (O365 environment), Microsoft Intune, Defender, LAN/WAN, Firewalls, routing, and email/web security systems. Working knowledge of Cisco or Meraki networking equipment. Experience managing structured service environments, including incident, change, and problem management with SLA commitments. Personal Skills : Excellent verbal and written communication skills, with the ability to translate complex technical issues into accessible language. Self-motivated and driven to achieve high standards, with the ability to work autonomously. Strong team player, able to work collaboratively to achieve shared goals. Methodical approach to technical tasks, with a focus on effective implementation.
This is an exciting opportunity for a Shift Gas Operator to join a World Leading Energy Trading Company. When you join this Trading team, you'll become part of a diverse international team of experts who challenge conventional ideas, test new approaches and think outside the box. Energy markets evolve rapidly so our team needs to remain agile, flexible and ready to spot opportunities across all the markets we trade in: power, gas, LNG, LPG, oil and environmental products. Make a difference and help shape the future of energy. Job Description: Department: Gas and Liquid Fuels Operations is a Front Office support team that provides operational controls under strict deadlines to contribute towards the company's commercial success Gas and Liquid Fuels Operations is responsible for operating the gas supply, demand and trade activities. This involves ensuring nominations (requests for gas delivery), scheduling, capacity and transportation requests are actioned on a daily basis across the UK and Continent within capacity limitations, with the prime objective of minimising financial penalties imposed under the relevant system operating regime and maximising any opportunities and a 24/7 shift team is in place to facilitate this. The department is further responsible for executing all operational and shipping tasks associated with delivery and ongoing processing of LNG/LPG/Biofuels cargoes. These tasks include operational notifications to suppliers, communication with LNG/LPG/Biofuels terminal operators, agents and natural gas pipelines, as well as capturing all of this information in internal systems in a timely and accurate manner. Position purpose: Reporting to the Gas Operations Supervisor this is a 24/7 role managing the time critical operations of the business' UK and Pan-European natural gas portfolio. Main responsibilities: - Responsible for meticulously completing daily task lists around gas physical position management, transportation logistics and gas storage operations - Scheduling of physical gas positions at European Hubs, Borders, Entry/Exit Points (IP's/VIP's) and Storages and waiting for their confirmations - Liaising with Gas Traders to balance positions through spot exchanges trading (EEX,ICE, ) and capacity auctions (PRISMA, EUstream, ) - Out of business hours trading activities based on defined triggers - Develop commercial skills through trading spreads across Europe - Optimizing gas storages and interconnector flows out of hours and reacting to cuts/scaling notices - Maximising the position value of different books by identifying arbitrage trading opportunities and communicating this to the trading desk - Conducting daily agency services for company Group entities - Flexibility to carry out additional duties as required - Assisting in drafting and reviewing relevant operational procedures and effectively communicating and implementing these. - Liaising with the IT desk by testing/reviewing new implemented tools - Training of new operators Experience required: - Working experience in a Gas Operator role preferred - Applied knowledge of energy markets specifically UK and Pan-European natural gas networks - Strong understanding of balancing mechanisms/day ahead/intraday nomination deadlines and matching - Experience working with all the major TSOs' portals, as well as Prisma, Trayport, WebICE, EEX - Experience of working in a Front Office operations team to strict deadlines beneficial - Ability to demonstrate a commercially focused attitude towards the optimisation of the portfolio - Technical requirements Degree level preferred: - Excel and analytical skills - FCA qualified (ideal but not essential) - Knowledge of additional European language beneficial - Have excellent logical skills Person specification: - Self-starter who can deliver desired responsibilities with limited oversight - Due to time critical nature of operations, must be able to work under pressure and retain attention to detail - Strong numerical skills - Good attention to details - Strong communicator comfortable working with traders, originators and other stakeholders - Team player - Problem solver with a high level of analytical skills to resolve issues in a timely manner Hours of work: 24/7 Shift Rotation including some on-call requirements 9 week shift rotation Max 52 hours per week This needs combining with a positive attitude and an ability to work within a large, globally dispersed project team in a multi-cultural environment. You also need to be a self-starter, a logical thinker and a quick learner, with strong initiative and excellent communication, interpersonal and presentation skills, able to write clearly and concisely. We believe in equality of opportunity for all job applicants regardless of gender, marital status, race, colour, nationality, ethnic origin, creed or religion, disability, sexual orientation or age. Specialising within Energy Trading, Oil & Gas, Financial Markets and TV & Entertainment, Eaglecliff Recruitment is ISO accredited, a Member of REC and listed within the top 4% for Financial stability by Dun & Bradstreet. Please telephone for an immediate response or email your CV for a reply within one hour. Eaglecliff Ltd is acting in the capacity of an employment agency for permanent recruitment and an employment business for contractor resourcing.
16/09/2024
Full time
This is an exciting opportunity for a Shift Gas Operator to join a World Leading Energy Trading Company. When you join this Trading team, you'll become part of a diverse international team of experts who challenge conventional ideas, test new approaches and think outside the box. Energy markets evolve rapidly so our team needs to remain agile, flexible and ready to spot opportunities across all the markets we trade in: power, gas, LNG, LPG, oil and environmental products. Make a difference and help shape the future of energy. Job Description: Department: Gas and Liquid Fuels Operations is a Front Office support team that provides operational controls under strict deadlines to contribute towards the company's commercial success Gas and Liquid Fuels Operations is responsible for operating the gas supply, demand and trade activities. This involves ensuring nominations (requests for gas delivery), scheduling, capacity and transportation requests are actioned on a daily basis across the UK and Continent within capacity limitations, with the prime objective of minimising financial penalties imposed under the relevant system operating regime and maximising any opportunities and a 24/7 shift team is in place to facilitate this. The department is further responsible for executing all operational and shipping tasks associated with delivery and ongoing processing of LNG/LPG/Biofuels cargoes. These tasks include operational notifications to suppliers, communication with LNG/LPG/Biofuels terminal operators, agents and natural gas pipelines, as well as capturing all of this information in internal systems in a timely and accurate manner. Position purpose: Reporting to the Gas Operations Supervisor this is a 24/7 role managing the time critical operations of the business' UK and Pan-European natural gas portfolio. Main responsibilities: - Responsible for meticulously completing daily task lists around gas physical position management, transportation logistics and gas storage operations - Scheduling of physical gas positions at European Hubs, Borders, Entry/Exit Points (IP's/VIP's) and Storages and waiting for their confirmations - Liaising with Gas Traders to balance positions through spot exchanges trading (EEX,ICE, ) and capacity auctions (PRISMA, EUstream, ) - Out of business hours trading activities based on defined triggers - Develop commercial skills through trading spreads across Europe - Optimizing gas storages and interconnector flows out of hours and reacting to cuts/scaling notices - Maximising the position value of different books by identifying arbitrage trading opportunities and communicating this to the trading desk - Conducting daily agency services for company Group entities - Flexibility to carry out additional duties as required - Assisting in drafting and reviewing relevant operational procedures and effectively communicating and implementing these. - Liaising with the IT desk by testing/reviewing new implemented tools - Training of new operators Experience required: - Working experience in a Gas Operator role preferred - Applied knowledge of energy markets specifically UK and Pan-European natural gas networks - Strong understanding of balancing mechanisms/day ahead/intraday nomination deadlines and matching - Experience working with all the major TSOs' portals, as well as Prisma, Trayport, WebICE, EEX - Experience of working in a Front Office operations team to strict deadlines beneficial - Ability to demonstrate a commercially focused attitude towards the optimisation of the portfolio - Technical requirements Degree level preferred: - Excel and analytical skills - FCA qualified (ideal but not essential) - Knowledge of additional European language beneficial - Have excellent logical skills Person specification: - Self-starter who can deliver desired responsibilities with limited oversight - Due to time critical nature of operations, must be able to work under pressure and retain attention to detail - Strong numerical skills - Good attention to details - Strong communicator comfortable working with traders, originators and other stakeholders - Team player - Problem solver with a high level of analytical skills to resolve issues in a timely manner Hours of work: 24/7 Shift Rotation including some on-call requirements 9 week shift rotation Max 52 hours per week This needs combining with a positive attitude and an ability to work within a large, globally dispersed project team in a multi-cultural environment. You also need to be a self-starter, a logical thinker and a quick learner, with strong initiative and excellent communication, interpersonal and presentation skills, able to write clearly and concisely. We believe in equality of opportunity for all job applicants regardless of gender, marital status, race, colour, nationality, ethnic origin, creed or religion, disability, sexual orientation or age. Specialising within Energy Trading, Oil & Gas, Financial Markets and TV & Entertainment, Eaglecliff Recruitment is ISO accredited, a Member of REC and listed within the top 4% for Financial stability by Dun & Bradstreet. Please telephone for an immediate response or email your CV for a reply within one hour. Eaglecliff Ltd is acting in the capacity of an employment agency for permanent recruitment and an employment business for contractor resourcing.
This is an exciting opportunity for a Shift Gas Operator to join a World Leading Energy Trading Company. When you join this Trading team, you'll become part of a diverse international team of experts who challenge conventional ideas, test new approaches and think outside the box. Energy markets evolve rapidly so our team needs to remain agile, flexible and ready to spot opportunities across all the markets we trade in: power, gas, LNG, LPG, oil and environmental products. Make a difference and help shape the future of energy. Job Description: Department: Gas and Liquid Fuels Operations is a Front Office support team that provides operational controls under strict deadlines to contribute towards the company's commercial success Gas and Liquid Fuels Operations is responsible for operating the gas supply, demand and trade activities. This involves ensuring nominations (requests for gas delivery), scheduling, capacity and transportation requests are actioned on a daily basis across the UK and Continent within capacity limitations, with the prime objective of minimising financial penalties imposed under the relevant system operating regime and maximising any opportunities and a 24/7 shift team is in place to facilitate this. The department is further responsible for executing all operational and shipping tasks associated with delivery and ongoing processing of LNG/LPG/Biofuels cargoes. These tasks include operational notifications to suppliers, communication with LNG/LPG/Biofuels terminal operators, agents and natural gas pipelines, as well as capturing all of this information in internal systems in a timely and accurate manner. Position purpose: Reporting to the Gas Operations Supervisor this is a 24/7 role managing the time critical operations of the business' UK and Pan-European natural gas portfolio. Main responsibilities: - Responsible for meticulously completing daily task lists around gas physical position management, transportation logistics and gas storage operations - Scheduling of physical gas positions at European Hubs, Borders, Entry/Exit Points (IP's/VIP's) and Storages and waiting for their confirmations - Liaising with Gas Traders to balance positions through spot exchanges trading (EEX,ICE, ) and capacity auctions (PRISMA, EUstream, ) - Out of business hours trading activities based on defined triggers - Develop commercial skills through trading spreads across Europe - Optimizing gas storages and interconnector flows out of hours and reacting to cuts/scaling notices - Maximising the position value of different books by identifying arbitrage trading opportunities and communicating this to the trading desk - Conducting daily agency services for company Group entities - Flexibility to carry out additional duties as required - Assisting in drafting and reviewing relevant operational procedures and effectively communicating and implementing these. - Liaising with the IT desk by testing/reviewing new implemented tools - Training of new operators Experience required: - Working experience in a Gas Operator role preferred - Applied knowledge of energy markets specifically UK and Pan-European natural gas networks - Strong understanding of balancing mechanisms/day ahead/intraday nomination deadlines and matching - Experience working with all the major TSOs' portals, as well as Prisma, Trayport, WebICE, EEX - Experience of working in a Front Office operations team to strict deadlines beneficial - Ability to demonstrate a commercially focused attitude towards the optimisation of the portfolio - Technical requirements Degree level preferred: - Excel and analytical skills - FCA qualified (ideal but not essential) - Knowledge of additional European language beneficial - Have excellent logical skills Person specification: - Self-starter who can deliver desired responsibilities with limited oversight - Due to time critical nature of operations, must be able to work under pressure and retain attention to detail - Strong numerical skills - Good attention to details - Strong communicator comfortable working with traders, originators and other stakeholders - Team player - Problem solver with a high level of analytical skills to resolve issues in a timely manner Hours of work: 24/7 Shift Rotation including some on-call requirements 9 week shift rotation Max 52 hours per week This needs combining with a positive attitude and an ability to work within a large, globally dispersed project team in a multi-cultural environment. You also need to be a self-starter, a logical thinker and a quick learner, with strong initiative and excellent communication, interpersonal and presentation skills, able to write clearly and concisely. We believe in equality of opportunity for all job applicants regardless of gender, marital status, race, colour, nationality, ethnic origin, creed or religion, disability, sexual orientation or age. Specialising within Energy Trading, Oil & Gas, Financial Markets and TV & Entertainment, Eaglecliff Recruitment is ISO accredited, a Member of REC and listed within the top 4% for Financial stability by Dun & Bradstreet. Please telephone for an immediate response or email your CV for a reply within one hour. Eaglecliff Ltd is acting in the capacity of an employment agency for permanent recruitment and an employment business for contractor resourcing.
13/09/2024
Full time
This is an exciting opportunity for a Shift Gas Operator to join a World Leading Energy Trading Company. When you join this Trading team, you'll become part of a diverse international team of experts who challenge conventional ideas, test new approaches and think outside the box. Energy markets evolve rapidly so our team needs to remain agile, flexible and ready to spot opportunities across all the markets we trade in: power, gas, LNG, LPG, oil and environmental products. Make a difference and help shape the future of energy. Job Description: Department: Gas and Liquid Fuels Operations is a Front Office support team that provides operational controls under strict deadlines to contribute towards the company's commercial success Gas and Liquid Fuels Operations is responsible for operating the gas supply, demand and trade activities. This involves ensuring nominations (requests for gas delivery), scheduling, capacity and transportation requests are actioned on a daily basis across the UK and Continent within capacity limitations, with the prime objective of minimising financial penalties imposed under the relevant system operating regime and maximising any opportunities and a 24/7 shift team is in place to facilitate this. The department is further responsible for executing all operational and shipping tasks associated with delivery and ongoing processing of LNG/LPG/Biofuels cargoes. These tasks include operational notifications to suppliers, communication with LNG/LPG/Biofuels terminal operators, agents and natural gas pipelines, as well as capturing all of this information in internal systems in a timely and accurate manner. Position purpose: Reporting to the Gas Operations Supervisor this is a 24/7 role managing the time critical operations of the business' UK and Pan-European natural gas portfolio. Main responsibilities: - Responsible for meticulously completing daily task lists around gas physical position management, transportation logistics and gas storage operations - Scheduling of physical gas positions at European Hubs, Borders, Entry/Exit Points (IP's/VIP's) and Storages and waiting for their confirmations - Liaising with Gas Traders to balance positions through spot exchanges trading (EEX,ICE, ) and capacity auctions (PRISMA, EUstream, ) - Out of business hours trading activities based on defined triggers - Develop commercial skills through trading spreads across Europe - Optimizing gas storages and interconnector flows out of hours and reacting to cuts/scaling notices - Maximising the position value of different books by identifying arbitrage trading opportunities and communicating this to the trading desk - Conducting daily agency services for company Group entities - Flexibility to carry out additional duties as required - Assisting in drafting and reviewing relevant operational procedures and effectively communicating and implementing these. - Liaising with the IT desk by testing/reviewing new implemented tools - Training of new operators Experience required: - Working experience in a Gas Operator role preferred - Applied knowledge of energy markets specifically UK and Pan-European natural gas networks - Strong understanding of balancing mechanisms/day ahead/intraday nomination deadlines and matching - Experience working with all the major TSOs' portals, as well as Prisma, Trayport, WebICE, EEX - Experience of working in a Front Office operations team to strict deadlines beneficial - Ability to demonstrate a commercially focused attitude towards the optimisation of the portfolio - Technical requirements Degree level preferred: - Excel and analytical skills - FCA qualified (ideal but not essential) - Knowledge of additional European language beneficial - Have excellent logical skills Person specification: - Self-starter who can deliver desired responsibilities with limited oversight - Due to time critical nature of operations, must be able to work under pressure and retain attention to detail - Strong numerical skills - Good attention to details - Strong communicator comfortable working with traders, originators and other stakeholders - Team player - Problem solver with a high level of analytical skills to resolve issues in a timely manner Hours of work: 24/7 Shift Rotation including some on-call requirements 9 week shift rotation Max 52 hours per week This needs combining with a positive attitude and an ability to work within a large, globally dispersed project team in a multi-cultural environment. You also need to be a self-starter, a logical thinker and a quick learner, with strong initiative and excellent communication, interpersonal and presentation skills, able to write clearly and concisely. We believe in equality of opportunity for all job applicants regardless of gender, marital status, race, colour, nationality, ethnic origin, creed or religion, disability, sexual orientation or age. Specialising within Energy Trading, Oil & Gas, Financial Markets and TV & Entertainment, Eaglecliff Recruitment is ISO accredited, a Member of REC and listed within the top 4% for Financial stability by Dun & Bradstreet. Please telephone for an immediate response or email your CV for a reply within one hour. Eaglecliff Ltd is acting in the capacity of an employment agency for permanent recruitment and an employment business for contractor resourcing.
Service Centre Manager - Education - West London - Service Desk Prestigious and UK renowned West London Education Establishment, urgently requires a dynamic, talented to Service Centre Manager to help lead their team to the next stage of their evolution The role will be both challenging and varied and involve: The strong Leadership & Management of Service Centre/Service Desk Teams High awareness & commercial experience of Customer Care & Customer first Continuous Service Improvement - ITIL V3 Key Technical service areas will include: Endpoint and Application support (Windows, MacOS, iOS and Android) Virtual Desktop Infrastructure support/End User Computing management platforms Print services/Endpoint security services/Teaching and learning IT services To be considered you will have demonstrable experience: Leading and managing a Service Centre/Service Desk environment with multiple teams ideally within an Education setting ITIL v3 + In return you will get the opportunity to make a significant impact, as well as grow & develop with an organisation that rewards achievers Shortlisting today Salary £42k-47k + Excellent Benefits + Pension Location - West London/Hybrid
13/09/2024
Full time
Service Centre Manager - Education - West London - Service Desk Prestigious and UK renowned West London Education Establishment, urgently requires a dynamic, talented to Service Centre Manager to help lead their team to the next stage of their evolution The role will be both challenging and varied and involve: The strong Leadership & Management of Service Centre/Service Desk Teams High awareness & commercial experience of Customer Care & Customer first Continuous Service Improvement - ITIL V3 Key Technical service areas will include: Endpoint and Application support (Windows, MacOS, iOS and Android) Virtual Desktop Infrastructure support/End User Computing management platforms Print services/Endpoint security services/Teaching and learning IT services To be considered you will have demonstrable experience: Leading and managing a Service Centre/Service Desk environment with multiple teams ideally within an Education setting ITIL v3 + In return you will get the opportunity to make a significant impact, as well as grow & develop with an organisation that rewards achievers Shortlisting today Salary £42k-47k + Excellent Benefits + Pension Location - West London/Hybrid
*This role is onsite 5 days each week in Houston* *We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking an End-User Technology Support Manager. Candidate will lead the implementation of new technology rollouts and upgrades, ensuring seamless deskside support within the region and firmwide. Additional responsibilities include contributing to the development and execution of the firm's comprehensive technology support strategy, ensuring adherence to firmwide IT policies, procedures, standards, and guidelines. The role also requires overseeing the creation of troubleshooting documentation and detailed instructions for the support teams. Candidate will interact regularly with technology teams, firm leadership, vendors, and users. The TSM should have a proven ability to operate in a fast-paced environment, interact with C-Level leadership, and serve as the main point of contact for technology for the VIPs within the Texas offices. Candidate will oversee both firmwide and local projects, new initiatives, and issue resolution, as well as manage the local Technology Support teams' budget, including ordering, forecasting, and reporting monthly budget variances. The position requires travel to various offices as needed. Responsibilities: Excellent judgment in assessing user issues; along with intermediate trouble-shooting methodology. Develop and manage Operating Level Agreements (OLA's) as well as client Service Level Agreements (SLA's) across entire Technology Services organization with respect to technology support. Manage and oversight of recruiting, hiring, performance, and professional skill development for entire their Technology Support organization. Ability to work for the best resolution either through own knowledge, documented resolution, or proper and timely escalation. Qualifications: Proficient in Windows 10/11 OS and core application suite; including the Microsoft Suite and various applications. Intermediate knowledge of Remote Computing; including Zoom, WebEx, Skype for Business, and Citrix. Intermediate PC troubleshooting skills and assists other team members in troubleshooting and diagnosing issues. Intermediate knowledge of iOS setup and troubleshooting. Knowledge of networks including wireless experience. Intermediate understanding and knowledge of Voice Over IP (VOIP) telephone systems. Demonstrates the willingness and ability to help other team members on difficult issues. Define and implement the processes that drive the Service Delivery in accordance with ITIL best practices. Bachelor's Degree or work equivalent. Computer Science or Technical qualification is a plus. A high level of proven management experience in a professional services environment, law firm experience preferable. Audio Visual experience a plus Knowledge of desktop computing environment and troubleshooting techniques of hardware and software issues. Knowledge and the ability to support Microsoft operating system, Suite, and 365 including networking component, hardware, peripheral devices. Knowledge in remote meeting platforms including Zoom, WebEx and Skype for Business. Knowledge of ticketing applications.
12/09/2024
Full time
*This role is onsite 5 days each week in Houston* *We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking an End-User Technology Support Manager. Candidate will lead the implementation of new technology rollouts and upgrades, ensuring seamless deskside support within the region and firmwide. Additional responsibilities include contributing to the development and execution of the firm's comprehensive technology support strategy, ensuring adherence to firmwide IT policies, procedures, standards, and guidelines. The role also requires overseeing the creation of troubleshooting documentation and detailed instructions for the support teams. Candidate will interact regularly with technology teams, firm leadership, vendors, and users. The TSM should have a proven ability to operate in a fast-paced environment, interact with C-Level leadership, and serve as the main point of contact for technology for the VIPs within the Texas offices. Candidate will oversee both firmwide and local projects, new initiatives, and issue resolution, as well as manage the local Technology Support teams' budget, including ordering, forecasting, and reporting monthly budget variances. The position requires travel to various offices as needed. Responsibilities: Excellent judgment in assessing user issues; along with intermediate trouble-shooting methodology. Develop and manage Operating Level Agreements (OLA's) as well as client Service Level Agreements (SLA's) across entire Technology Services organization with respect to technology support. Manage and oversight of recruiting, hiring, performance, and professional skill development for entire their Technology Support organization. Ability to work for the best resolution either through own knowledge, documented resolution, or proper and timely escalation. Qualifications: Proficient in Windows 10/11 OS and core application suite; including the Microsoft Suite and various applications. Intermediate knowledge of Remote Computing; including Zoom, WebEx, Skype for Business, and Citrix. Intermediate PC troubleshooting skills and assists other team members in troubleshooting and diagnosing issues. Intermediate knowledge of iOS setup and troubleshooting. Knowledge of networks including wireless experience. Intermediate understanding and knowledge of Voice Over IP (VOIP) telephone systems. Demonstrates the willingness and ability to help other team members on difficult issues. Define and implement the processes that drive the Service Delivery in accordance with ITIL best practices. Bachelor's Degree or work equivalent. Computer Science or Technical qualification is a plus. A high level of proven management experience in a professional services environment, law firm experience preferable. Audio Visual experience a plus Knowledge of desktop computing environment and troubleshooting techniques of hardware and software issues. Knowledge and the ability to support Microsoft operating system, Suite, and 365 including networking component, hardware, peripheral devices. Knowledge in remote meeting platforms including Zoom, WebEx and Skype for Business. Knowledge of ticketing applications.
IT Support Manager Salary: Open + Bonus Location: Houston, TX On-site: 5 days/week Travel: Once a quarter to Austin/Dallas *We are unable to provide sponsorship for this role* Qualifications Bachelor's Degree or work equivalent. A high level of proven management experience in a professional services environment. A high level of proven experience leading Firmwide organizations. Strong Technical Background. Strong verbal and written communication skills. Excellent People skills and ability to work will all levels of staff. Knowledge of desktop computing environment and troubleshooting techniques of hardware and software issues. Knowledge and the ability to support Microsoft operating system, Suite, and 365 including networking component, hardware, peripheral devices. Knowledge in remote meeting platforms including Zoom, WebEx and Skype for Business. Knowledge of ticketing applications. Proficient in Windows 10/11 OS and core application suite; including the Microsoft Suite. Intermediate knowledge of Remote Computing; including Zoom, WebEx, Skype for Business, and Citrix. Preferred Law Firm industry experience, managing a help desk or desk side. Audio Visual experience. Responsibilities Develop and manage Operating Level Agreements (OLA's) as well as client Service Level Agreements (SLA's) across entire Technology Services organization with respect to technology support. Manage and oversight of recruiting, hiring, performance, and professional skill development for entire their Technology Support organization. Intermediate PC troubleshooting and assists other team members in troubleshooting and diagnosing issues. iOS setup and troubleshooting. Documents new findings, solutions, and processes. Define and implement the processes that drive the Service Delivery in accordance with ITIL best practices. Adheres to use of call ticketing system for each incident (eg, request, issues, etc.). Understands and follows ticket ownership guidelines and system usage. Adheres to written procedures, checklists and all quality control associated with project rollouts. Participates in projects, tasks, or issues to ensure they are completed.
12/09/2024
Full time
IT Support Manager Salary: Open + Bonus Location: Houston, TX On-site: 5 days/week Travel: Once a quarter to Austin/Dallas *We are unable to provide sponsorship for this role* Qualifications Bachelor's Degree or work equivalent. A high level of proven management experience in a professional services environment. A high level of proven experience leading Firmwide organizations. Strong Technical Background. Strong verbal and written communication skills. Excellent People skills and ability to work will all levels of staff. Knowledge of desktop computing environment and troubleshooting techniques of hardware and software issues. Knowledge and the ability to support Microsoft operating system, Suite, and 365 including networking component, hardware, peripheral devices. Knowledge in remote meeting platforms including Zoom, WebEx and Skype for Business. Knowledge of ticketing applications. Proficient in Windows 10/11 OS and core application suite; including the Microsoft Suite. Intermediate knowledge of Remote Computing; including Zoom, WebEx, Skype for Business, and Citrix. Preferred Law Firm industry experience, managing a help desk or desk side. Audio Visual experience. Responsibilities Develop and manage Operating Level Agreements (OLA's) as well as client Service Level Agreements (SLA's) across entire Technology Services organization with respect to technology support. Manage and oversight of recruiting, hiring, performance, and professional skill development for entire their Technology Support organization. Intermediate PC troubleshooting and assists other team members in troubleshooting and diagnosing issues. iOS setup and troubleshooting. Documents new findings, solutions, and processes. Define and implement the processes that drive the Service Delivery in accordance with ITIL best practices. Adheres to use of call ticketing system for each incident (eg, request, issues, etc.). Understands and follows ticket ownership guidelines and system usage. Adheres to written procedures, checklists and all quality control associated with project rollouts. Participates in projects, tasks, or issues to ensure they are completed.