1st Line Support Engineer/2nd Line/Support Engineer/Helpdesk analyst/Service desk, ITIL. Based in Wiltshire, South West Rate 220p/d Inside IR35/Umbrella ASAP, 3 months initially IT Service Desk Analyst, Helpdesk Engineer, First Line Support- Windows 10 required by our services client based near Salisbury, Wiltshire. Commutable from Devizes, Basingstoke, Andover, Bath, Amesbury, Swindon, Trowbridge, Chippenham, Marlborough Rate 220 p/d Inside IR35/Umbrella 5 days on site then moving to hybrid working. Due to remote location own transport is essential and candidates MUST BE local to site. Working in an SC Security Cleared environment. You will currently hold SC/DV Clearance, or be eligible to undertake. You will be supporting and maintaining IT services and providing support to users via the IT Service Desk whilst handling and managing incoming calls to the IT Service Desk and log within the Service Management tool Ensuring all IT Incidents and Service Requests are resolved in a fast and efficient manner and recorded to the appropriate level Essential Skills Microsoft Office and moving towards windows 10, Windows 11 beneficial Antivirus software knowledge Desktop Installation knowledge ITIL V3 Foundation Supporting desktops PC's including hardware Software licensing, in particular Microsoft Volume Licensing (Desirable) Excellent written and oral communication skills required, must have the ability to work alone and as part of a team, working to right deadlines. SmartSourcing are a Disability Confident Employer and we promote, celebrate and value diversity, we are committed to promoting equality and inclusion for all
14/01/2025
Project-based
1st Line Support Engineer/2nd Line/Support Engineer/Helpdesk analyst/Service desk, ITIL. Based in Wiltshire, South West Rate 220p/d Inside IR35/Umbrella ASAP, 3 months initially IT Service Desk Analyst, Helpdesk Engineer, First Line Support- Windows 10 required by our services client based near Salisbury, Wiltshire. Commutable from Devizes, Basingstoke, Andover, Bath, Amesbury, Swindon, Trowbridge, Chippenham, Marlborough Rate 220 p/d Inside IR35/Umbrella 5 days on site then moving to hybrid working. Due to remote location own transport is essential and candidates MUST BE local to site. Working in an SC Security Cleared environment. You will currently hold SC/DV Clearance, or be eligible to undertake. You will be supporting and maintaining IT services and providing support to users via the IT Service Desk whilst handling and managing incoming calls to the IT Service Desk and log within the Service Management tool Ensuring all IT Incidents and Service Requests are resolved in a fast and efficient manner and recorded to the appropriate level Essential Skills Microsoft Office and moving towards windows 10, Windows 11 beneficial Antivirus software knowledge Desktop Installation knowledge ITIL V3 Foundation Supporting desktops PC's including hardware Software licensing, in particular Microsoft Volume Licensing (Desirable) Excellent written and oral communication skills required, must have the ability to work alone and as part of a team, working to right deadlines. SmartSourcing are a Disability Confident Employer and we promote, celebrate and value diversity, we are committed to promoting equality and inclusion for all
1st Line Support Analyst - Hybrid Our client is urgently looking for an experienced 1st Line Support Analyst to join their team in Plymouth on a permanent basis. You will be rewarded with an excellent salary, as well as a brilliant benefits package including fully funded training and industry-recognised certifications, 28 days Holiday (including Bank Holidays), rising one day per year after five years of service, paid overtime, regular social events paid for by the company and hybrid working (after three to six months). 1st Line Support Analyst - Key Skills: Windows 11 Office 365 Setting up users Resetting passwords Access Management Support of PC's, laptops, tablets, printers and phones 1st Line Support Analyst - Hybrid Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
14/01/2025
Full time
1st Line Support Analyst - Hybrid Our client is urgently looking for an experienced 1st Line Support Analyst to join their team in Plymouth on a permanent basis. You will be rewarded with an excellent salary, as well as a brilliant benefits package including fully funded training and industry-recognised certifications, 28 days Holiday (including Bank Holidays), rising one day per year after five years of service, paid overtime, regular social events paid for by the company and hybrid working (after three to six months). 1st Line Support Analyst - Key Skills: Windows 11 Office 365 Setting up users Resetting passwords Access Management Support of PC's, laptops, tablets, printers and phones 1st Line Support Analyst - Hybrid Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
IT Support Analyst Location: Cheshire (Hybrid) Salary: £25,000 - £27,000 Are you passionate about technology and eager to grow your skills? Do you want to work closely with key decision-makers and have a clear path to becoming a cloud engineer? Look no further! Key Responsibilities: Provide first-line technical support to clients via phone, email, and chat. Diagnose and resolve hardware, software, network, and system issues. Assist clients with Active Directory management, including user and group administration, Group Policies, and troubleshooting. Manage and support Office365 accounts, including setup, configuration, and troubleshooting. Configure and maintain DNS and DHCP settings. Troubleshoot and support Azure-based services and infrastructure. Document support activities and resolutions in the ticketing system. Escalate complex issues to 2nd line support or relevant teams as needed. Maintain up-to-date knowledge of industry trends and emerging technologies. Qualifications: Proven experience in a 1st line support role or similar technical support position. Strong knowledge of Active Directory, Group Policies, Office365, DNS, and DHCP. Familiarity with Azure services and infrastructure. Excellent communication and customer service skills. Ability to diagnose and resolve technical issues efficiently. Strong organizational and multitasking abilities. A passion for learning and personal development. Benefits: Opportunities for career advancement and professional development. Budget for training & exams in aid of achieving certifications. Supportive and collaborative team environment. Access to the latest technology and tools.
13/01/2025
Full time
IT Support Analyst Location: Cheshire (Hybrid) Salary: £25,000 - £27,000 Are you passionate about technology and eager to grow your skills? Do you want to work closely with key decision-makers and have a clear path to becoming a cloud engineer? Look no further! Key Responsibilities: Provide first-line technical support to clients via phone, email, and chat. Diagnose and resolve hardware, software, network, and system issues. Assist clients with Active Directory management, including user and group administration, Group Policies, and troubleshooting. Manage and support Office365 accounts, including setup, configuration, and troubleshooting. Configure and maintain DNS and DHCP settings. Troubleshoot and support Azure-based services and infrastructure. Document support activities and resolutions in the ticketing system. Escalate complex issues to 2nd line support or relevant teams as needed. Maintain up-to-date knowledge of industry trends and emerging technologies. Qualifications: Proven experience in a 1st line support role or similar technical support position. Strong knowledge of Active Directory, Group Policies, Office365, DNS, and DHCP. Familiarity with Azure services and infrastructure. Excellent communication and customer service skills. Ability to diagnose and resolve technical issues efficiently. Strong organizational and multitasking abilities. A passion for learning and personal development. Benefits: Opportunities for career advancement and professional development. Budget for training & exams in aid of achieving certifications. Supportive and collaborative team environment. Access to the latest technology and tools.
