Technical Support Engineer Location: Blackpool Salary: £28,000 - £33,000 + Benefits 37 hours a week, 09:00-17:30 Monday to Thursday, 09:00-17:00 Friday. Holidays 25 days Job Description: Our client is one of the UK's most successful distributors of CCTV, IP, Access Control and Intruder Detection solutions. Headquartered in Bracknell, Berkshire, the company operates throughout the UK at its distribution and service centres in Ashton and Blackpool. Who we're looking for We are looking for a technical Support Engineer to join our support team and provide in depth customer support on a range of products and technologies. The individual we are looking for will ideally have a proven track record with specific experience of working with more complex intrusion detection systems. Support of CCTV, networking products and access control will also feature as requirements of the role. Key aspects of the role to will be provide specific guidance on configuration and set-up of equipment helping our customers to understand and adapt to new products quickly. Logical thinking, based on a sound understanding of underlying principles, will be required to assist in efficient diagnosing and rectifying of issues. Another important element of the role lies within system design our customer's specific requirements will need to be determined and then using the broad range of electronic security equipment available through, the design of a 'best fit' solution will be created to meet this need. The role is office based, with support provided to our customers over the phone and by email with other tools allowing for remote support. Requirements include: . Excellent communication skills . Ability to learn new concepts easily . Proven technical experience . Excellent computer skills . Technical qualification desired
18/09/2024
Full time
Technical Support Engineer Location: Blackpool Salary: £28,000 - £33,000 + Benefits 37 hours a week, 09:00-17:30 Monday to Thursday, 09:00-17:00 Friday. Holidays 25 days Job Description: Our client is one of the UK's most successful distributors of CCTV, IP, Access Control and Intruder Detection solutions. Headquartered in Bracknell, Berkshire, the company operates throughout the UK at its distribution and service centres in Ashton and Blackpool. Who we're looking for We are looking for a technical Support Engineer to join our support team and provide in depth customer support on a range of products and technologies. The individual we are looking for will ideally have a proven track record with specific experience of working with more complex intrusion detection systems. Support of CCTV, networking products and access control will also feature as requirements of the role. Key aspects of the role to will be provide specific guidance on configuration and set-up of equipment helping our customers to understand and adapt to new products quickly. Logical thinking, based on a sound understanding of underlying principles, will be required to assist in efficient diagnosing and rectifying of issues. Another important element of the role lies within system design our customer's specific requirements will need to be determined and then using the broad range of electronic security equipment available through, the design of a 'best fit' solution will be created to meet this need. The role is office based, with support provided to our customers over the phone and by email with other tools allowing for remote support. Requirements include: . Excellent communication skills . Ability to learn new concepts easily . Proven technical experience . Excellent computer skills . Technical qualification desired
*Hybrid, 3 days onsite, 2 days remote* *We are unable to sponsor as this is a permanent Full time role* A prestigious company is looking for a Sr. Director, Network Reliability Engineering. This Sr. Director will focus on improving network services, operations, reliability, engineering automation, API Driven approach, etc. Responsibilities: Lead the organization into building a network services API driven approach to enable seamless integration of network tools with various other network related services and enable easy consumption of network tools services to other teams Perform automated regular network infrastructure audits to ensure continuous compliance with best practices and industry standards. Lead the development and/or integration of self-service tools for other teams to troubleshoot and resolve network-related issues. Collaborate with other teams to design and implement tools that will help automate end-to-end processes within network infrastructure. Develop automated test suites and maintain clear documentation of solutions developed. Build and lead the sustainability and reliability network engineering function that owns infrastructure availability and performance. Build tools to lead through automation and proactive/predictive alerts by having a strong data analytical tool set to identify areas of improvement Implement comprehensive network service monitoring to ensure uptime and performance, including synthetic, real user, system, application performance, dashboards etc. Define, measure, and meet key Service Level Objectives including availability, performance, incidents and chronic problems Stand up a capacity planning that defines a framework to regularly measure performance and capacity and ensuring that there is no downtime due to capacity. Own end-to-end availability and performance of critical services and build automation to prevent problem recurrence; eventually automate response to all non-exceptional service conditions. Build a DevOps culture to provide high quality, continuous operations, and ongoing support ensuring critical service level metrics, customer requirements and financial objectives. Qualifications: 15 + years of directly related professional experience College or advanced studies degree and/or a minimum of 12 + years of relevant IT and management experience Proven professional experience with operational and organizational management, leadership of teams, and enterprise-wide technology strategy Possess good interpersonal and collaboration skills with ability to communicate optimally with small and large groups of business partners and senior leadership
18/09/2024
Full time
*Hybrid, 3 days onsite, 2 days remote* *We are unable to sponsor as this is a permanent Full time role* A prestigious company is looking for a Sr. Director, Network Reliability Engineering. This Sr. Director will focus on improving network services, operations, reliability, engineering automation, API Driven approach, etc. Responsibilities: Lead the organization into building a network services API driven approach to enable seamless integration of network tools with various other network related services and enable easy consumption of network tools services to other teams Perform automated regular network infrastructure audits to ensure continuous compliance with best practices and industry standards. Lead the development and/or integration of self-service tools for other teams to troubleshoot and resolve network-related issues. Collaborate with other teams to design and implement tools that will help automate end-to-end processes within network infrastructure. Develop automated test suites and maintain clear documentation of solutions developed. Build and lead the sustainability and reliability network engineering function that owns infrastructure availability and performance. Build tools to lead through automation and proactive/predictive alerts by having a strong data analytical tool set to identify areas of improvement Implement comprehensive network service monitoring to ensure uptime and performance, including synthetic, real user, system, application performance, dashboards etc. Define, measure, and meet key Service Level Objectives including availability, performance, incidents and chronic problems Stand up a capacity planning that defines a framework to regularly measure performance and capacity and ensuring that there is no downtime due to capacity. Own end-to-end availability and performance of critical services and build automation to prevent problem recurrence; eventually automate response to all non-exceptional service conditions. Build a DevOps culture to provide high quality, continuous operations, and ongoing support ensuring critical service level metrics, customer requirements and financial objectives. Qualifications: 15 + years of directly related professional experience College or advanced studies degree and/or a minimum of 12 + years of relevant IT and management experience Proven professional experience with operational and organizational management, leadership of teams, and enterprise-wide technology strategy Possess good interpersonal and collaboration skills with ability to communicate optimally with small and large groups of business partners and senior leadership
*We are unable to sponsor as this is a permanent Full time role* *Hybrid, 3 days onsite, 2 days remote* A prestigious company is looking for a Senior Desktop Engineer. This engineer will help the team transition to Intune, along with configuring Laptops both Maca & Windows. (they do not set up laptops). This role will be level 3 support and will do configuration/troubleshooting of MacOS and Windows 10 or 11for 500-1,000 users. Qualifications/Responsibilities: Provide service to the Firm regarding all Desktop matters. This team configures laptops (they do not set up laptops, rather configure). They deploy all updates to the firm, package software, computer management, responsible for all policy and settings for managing devices and more. BA is preferred, but not required.Collaborative and concerned with the user experience, above just the technology. MacOS experience, experience providing support with configuring in JAMF. Someone that has experience using Intune on a daily basis would be of great value. Experienced writing PowerShell scripts - plus 7 years of experience across an enterprise sized company (500-1,000's of computers/users) 7 years of MacOS/Windows (a mix is acceptable) Windows 10 or 11 Experience with using WMI, registry, log files, events, and in-place upgrades Using the tool is not enough, they must be able to configure with the tools, and be in the weeds, ex. know how to set up InTune, or roll out JAMF. A candidate with experience transitioning a company to InTune is great, especially with experience in AutoPilot, MacOS initiative, we have never managed MAC in the past, so we are putting them on the network and creating a MacOS house, ground floor OS standing up Mac Management Windows 11 is coming next year, which is a project that is kicking off and we are transitioning to Autopilot instead of imaging. We are Transitioning from group policies to Intune, and want to grow the possibilities.
18/09/2024
Full time
*We are unable to sponsor as this is a permanent Full time role* *Hybrid, 3 days onsite, 2 days remote* A prestigious company is looking for a Senior Desktop Engineer. This engineer will help the team transition to Intune, along with configuring Laptops both Maca & Windows. (they do not set up laptops). This role will be level 3 support and will do configuration/troubleshooting of MacOS and Windows 10 or 11for 500-1,000 users. Qualifications/Responsibilities: Provide service to the Firm regarding all Desktop matters. This team configures laptops (they do not set up laptops, rather configure). They deploy all updates to the firm, package software, computer management, responsible for all policy and settings for managing devices and more. BA is preferred, but not required.Collaborative and concerned with the user experience, above just the technology. MacOS experience, experience providing support with configuring in JAMF. Someone that has experience using Intune on a daily basis would be of great value. Experienced writing PowerShell scripts - plus 7 years of experience across an enterprise sized company (500-1,000's of computers/users) 7 years of MacOS/Windows (a mix is acceptable) Windows 10 or 11 Experience with using WMI, registry, log files, events, and in-place upgrades Using the tool is not enough, they must be able to configure with the tools, and be in the weeds, ex. know how to set up InTune, or roll out JAMF. A candidate with experience transitioning a company to InTune is great, especially with experience in AutoPilot, MacOS initiative, we have never managed MAC in the past, so we are putting them on the network and creating a MacOS house, ground floor OS standing up Mac Management Windows 11 is coming next year, which is a project that is kicking off and we are transitioning to Autopilot instead of imaging. We are Transitioning from group policies to Intune, and want to grow the possibilities.
LA International Computer Consultants Ltd
Glasgow, Lanarkshire
PostgresSQL DBA Inside IR35 Hybrid in Glasgow (ideally 3 days per week) 12months+ contract o PostgreSQL/Greenplum would be 6+ years of Sr. Database Administration working with Enterprise Greenplum databases and well versed with Greenplum Installation, Upgrades, and Performance Tuning. o Worked cross-functionally across numerous DBA and Development teams located globally and exhibits effective communication, both written and verbal, for all the consulting/collaboration, engineering, and 24/7 support. o Excellent experience in monitoring databases and identifying expensive and long running queries using query plans and analysis to tune queries and improve overall performance. o Experience in monitoring the database logs for Greenplum parameter errors and fine-tuning database configuration settings like statement_mem, workfile limitations, etc. to improve overall database performance. o Well versed in Shell Scripting and scheduling jobs for running daily stats collection process, vacuum analysis on catalog tables, identifying skewed tables, cron jobs, and overall automation of effort, etc. o Worked with multiple DBAs across regions and contributed to development and coaching to junior members on assignment of work and ownership of deliverables. o Experience in Greenplum Command Center monitoring and reviewing gpperfmon data for the database analysis and understanding the database workload, daily no.# of queries and reviewing current DB settings and Capacity Expansion planning. o Experience in database performance monitoring and review segment health to ensure overall DB performance is healthy with proper best practices. o Deep experience in managing DR environments using backup and restore across different data centers/regions. * Client evaluates on the following. o Installation o Replication o Performance o DB Objects o PSG config params o Architecture o Statistics o Ansible o Shell o Communication o Attitude o Basic SQL Development * For PostgresSQL these are additional requirements. o Basic working hands on skill. Needs to understand and know regular day to day DBA job role questions. o Know and explain different scenarios which DBA comes across on day-to-day basis. o SQL writing o Prior Scripting or automation experience LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.
18/09/2024
Project-based
PostgresSQL DBA Inside IR35 Hybrid in Glasgow (ideally 3 days per week) 12months+ contract o PostgreSQL/Greenplum would be 6+ years of Sr. Database Administration working with Enterprise Greenplum databases and well versed with Greenplum Installation, Upgrades, and Performance Tuning. o Worked cross-functionally across numerous DBA and Development teams located globally and exhibits effective communication, both written and verbal, for all the consulting/collaboration, engineering, and 24/7 support. o Excellent experience in monitoring databases and identifying expensive and long running queries using query plans and analysis to tune queries and improve overall performance. o Experience in monitoring the database logs for Greenplum parameter errors and fine-tuning database configuration settings like statement_mem, workfile limitations, etc. to improve overall database performance. o Well versed in Shell Scripting and scheduling jobs for running daily stats collection process, vacuum analysis on catalog tables, identifying skewed tables, cron jobs, and overall automation of effort, etc. o Worked with multiple DBAs across regions and contributed to development and coaching to junior members on assignment of work and ownership of deliverables. o Experience in Greenplum Command Center monitoring and reviewing gpperfmon data for the database analysis and understanding the database workload, daily no.# of queries and reviewing current DB settings and Capacity Expansion planning. o Experience in database performance monitoring and review segment health to ensure overall DB performance is healthy with proper best practices. o Deep experience in managing DR environments using backup and restore across different data centers/regions. * Client evaluates on the following. o Installation o Replication o Performance o DB Objects o PSG config params o Architecture o Statistics o Ansible o Shell o Communication o Attitude o Basic SQL Development * For PostgresSQL these are additional requirements. o Basic working hands on skill. Needs to understand and know regular day to day DBA job role questions. o Know and explain different scenarios which DBA comes across on day-to-day basis. o SQL writing o Prior Scripting or automation experience LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.
Cisco R&S - OSPF - BGP - HSRP - Monitoring - Fortinet - CCNA - CCNP - Network Design - £65k - £80k + Benefits *This role is 5 days a week in the London City office* I am seeking a Network Infrastructure Engineer to join my London City based client who are a Trading Venue, the ideal candidate will come from a similar Banking or Trading background and have experience in Low-Latency/High Availability environments. The Network Engineer will report to the Head of IT Infrastructure and will collaborate with developers, project stakeholders, and operations to build out the network infrastructure for their highly regulated trading venue. Responsibilities: Provision and support of Exchange infrastructure (Switches, Routers, Firewalls) Work with Cisco, Arista, and Fortinet products Provide second-line support and monitoring for Exchange infrastructure Assist Exchange Operations team with daily operations and issue resolution Implement corporate security policies in collaboration with the Security team Lead projects to improve production environments Create technical documentation Contribute to design and architecture discussions Participate in shift work and on-call support as needed Requirements: 5+ years in network administration and deployment Experience with low-latency environments is highly desirable Proficient in network protocols: OSPF, BGP, BFD, VRRP, HSRP, RSTP Knowledge of multicast architecture and protocols (PIM-SM, IGMP v2) Experience with multi-VRF environments Familiarity with Zabbix or similar monitoring platforms Experience managing Firewall appliances, preferably Fortinet Strong interpersonal and problem-solving skills Ability to write clear, concise documentation Vendor management experience Experience in Financial Services/FinTech or similar high-pressure industry Strong command of spoken and written English This role is based at by Monument Station London
18/09/2024
Full time
Cisco R&S - OSPF - BGP - HSRP - Monitoring - Fortinet - CCNA - CCNP - Network Design - £65k - £80k + Benefits *This role is 5 days a week in the London City office* I am seeking a Network Infrastructure Engineer to join my London City based client who are a Trading Venue, the ideal candidate will come from a similar Banking or Trading background and have experience in Low-Latency/High Availability environments. The Network Engineer will report to the Head of IT Infrastructure and will collaborate with developers, project stakeholders, and operations to build out the network infrastructure for their highly regulated trading venue. Responsibilities: Provision and support of Exchange infrastructure (Switches, Routers, Firewalls) Work with Cisco, Arista, and Fortinet products Provide second-line support and monitoring for Exchange infrastructure Assist Exchange Operations team with daily operations and issue resolution Implement corporate security policies in collaboration with the Security team Lead projects to improve production environments Create technical documentation Contribute to design and architecture discussions Participate in shift work and on-call support as needed Requirements: 5+ years in network administration and deployment Experience with low-latency environments is highly desirable Proficient in network protocols: OSPF, BGP, BFD, VRRP, HSRP, RSTP Knowledge of multicast architecture and protocols (PIM-SM, IGMP v2) Experience with multi-VRF environments Familiarity with Zabbix or similar monitoring platforms Experience managing Firewall appliances, preferably Fortinet Strong interpersonal and problem-solving skills Ability to write clear, concise documentation Vendor management experience Experience in Financial Services/FinTech or similar high-pressure industry Strong command of spoken and written English This role is based at by Monument Station London
Linux OS - Support - Ansible - Puppet - Bash - Shell - Perl - IAM - £65k - £80k Please note that this role is 5 days a week in their London Monument Offices I am seeking an Linux SysAdmin/Engineer to join my London City based client who are a cutting edge Trading Venue, the ideal candidate will come from a similar Banking or Trading background and have experience in Low-Latency/High Availability environments. As an Infrastructure Engineer, you will report to the Head of IT Infrastructure and will collaborate with developers, project stakeholders, and operations to build out the infrastructure for their highly regulated trading venue. Responsibilities Provision and support of server hardware, Linux OS, and applications. Second-line infrastructure support. Implement monitoring, management, and alerting systems. Support daily operations and resolve issues. Collaborate with the Security team to enforce security policies. Lead projects to improve production environments. Create technical documentation and contribute to system design discussions. Shift work and on-call support may be required. Requirements 5+ years of Linux administration and deployment experience. Familiarity with Ansible, Puppet, or similar tools. Experience in resilient, low-latency environments is a plus. Skills in virtualization platforms and Scripting languages (Bash/Shell, Perl, Python). Experience with monitoring platforms like Zabbix. Knowledge of Identity Management platforms (IPA, LDAP). Independent, detail-oriented, and effective communicator. Experience in vendor management and evaluating new technologies. Previous experience in an Exchange or HFT environment is highly desirable. Offices located next to Monument Station
18/09/2024
Full time
Linux OS - Support - Ansible - Puppet - Bash - Shell - Perl - IAM - £65k - £80k Please note that this role is 5 days a week in their London Monument Offices I am seeking an Linux SysAdmin/Engineer to join my London City based client who are a cutting edge Trading Venue, the ideal candidate will come from a similar Banking or Trading background and have experience in Low-Latency/High Availability environments. As an Infrastructure Engineer, you will report to the Head of IT Infrastructure and will collaborate with developers, project stakeholders, and operations to build out the infrastructure for their highly regulated trading venue. Responsibilities Provision and support of server hardware, Linux OS, and applications. Second-line infrastructure support. Implement monitoring, management, and alerting systems. Support daily operations and resolve issues. Collaborate with the Security team to enforce security policies. Lead projects to improve production environments. Create technical documentation and contribute to system design discussions. Shift work and on-call support may be required. Requirements 5+ years of Linux administration and deployment experience. Familiarity with Ansible, Puppet, or similar tools. Experience in resilient, low-latency environments is a plus. Skills in virtualization platforms and Scripting languages (Bash/Shell, Perl, Python). Experience with monitoring platforms like Zabbix. Knowledge of Identity Management platforms (IPA, LDAP). Independent, detail-oriented, and effective communicator. Experience in vendor management and evaluating new technologies. Previous experience in an Exchange or HFT environment is highly desirable. Offices located next to Monument Station
3rd Line Support Engineer - Milton Keynes 5 Days per week onsite - £35,000 - £40,000 3rd Line Support Engineer required for a leading client based in Milton Keynes. My client is currently seeking a 3rd Line Support Engineer to come on board to provide support for Microsoft environments across a diverse clientele spanning various industries such as legal, real estate, logistics, manufacturing, and more. Responsibilities include managing installations, upkeep, and resolving issues pertaining to Windows 10/11 operating systems on both laptops and desktops. Key skills: * Strong 3rd Line support experience * Conduct administration tasks for server operating systems * Collaborate with RDS, Citrix, and Hyper-V technologies. * Supply assistance for smartphones (Android & iOS), tablets (Android & iOS), printers, scanners, copiers, and other hardware devices . * Oversee Office 365 administration, including user account management, Azure AD, Exchange, etc . * Manage various Microsoft products such as Office, Teams, SharePoint, OneDrive, and MFA. * Administer backup technologies and antivirus/security software. * Execute cable patching and utilise remote access tools. * Leverage ITSM tools for streamlined service delivery. * Demonstrate proficient technical abilities, demonstrating competence in managing the aforementioned tasks. * Possess outstanding customer service and communication aptitudes. * Display a fervent dedication to their profession and a commitment to delivering superior client-centric service. Interested? Please submit your updated CV to Lewis Rushton at Crimson for immediate consideration. Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn £250 worth of vouchers! Crimson is acting as an employment agency regarding this vacancy
18/09/2024
Full time
3rd Line Support Engineer - Milton Keynes 5 Days per week onsite - £35,000 - £40,000 3rd Line Support Engineer required for a leading client based in Milton Keynes. My client is currently seeking a 3rd Line Support Engineer to come on board to provide support for Microsoft environments across a diverse clientele spanning various industries such as legal, real estate, logistics, manufacturing, and more. Responsibilities include managing installations, upkeep, and resolving issues pertaining to Windows 10/11 operating systems on both laptops and desktops. Key skills: * Strong 3rd Line support experience * Conduct administration tasks for server operating systems * Collaborate with RDS, Citrix, and Hyper-V technologies. * Supply assistance for smartphones (Android & iOS), tablets (Android & iOS), printers, scanners, copiers, and other hardware devices . * Oversee Office 365 administration, including user account management, Azure AD, Exchange, etc . * Manage various Microsoft products such as Office, Teams, SharePoint, OneDrive, and MFA. * Administer backup technologies and antivirus/security software. * Execute cable patching and utilise remote access tools. * Leverage ITSM tools for streamlined service delivery. * Demonstrate proficient technical abilities, demonstrating competence in managing the aforementioned tasks. * Possess outstanding customer service and communication aptitudes. * Display a fervent dedication to their profession and a commitment to delivering superior client-centric service. Interested? Please submit your updated CV to Lewis Rushton at Crimson for immediate consideration. Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn £250 worth of vouchers! Crimson is acting as an employment agency regarding this vacancy
1st Line Support Remote - travel to clients sites when required Our client is looking for a motivated Support Engineer to join their team and kickstart their IT career. Training will be provided around the technical elements but they key focus is some one who loves IT and has a desire to start and grow their career. Key Responsibilities Provide end user support via remote technologies and telephone support Flexibility to attend customer sites to provide on-site support as required Technical support for all endpoints - desktops; laptops and mobile devices. Accurate assessment of the impact and urgency of a fault/request and respond accordingly, ensuring timely escalation to 2nd and 3rd line as and when necessary Effective and efficient ticket management, to provide detailed technical troubleshooting notes and ensure frequent and timely updates are visible. Work to ensure all tickets are owned and progressed through their life cycle to a prompt resolution and agreed customer closure, Work with the Fordway Security team and end users in the containment and remediation of security events. Identifying potential security incidents or major incidents Create and maintain support documentation and knowledgebase articles Cultivate and foster partnerships and positive working relationships with customers and colleagues, through the delivery of an excellent customer service, demonstrating expertise and displaying high levels of professionalism at all times Work with internal and external resources to facilitate the prompt resolution of issues Ensure SLAs and OLA's are proactively managed and attained Qualifications and experience Full driving license (and own vehicle) is essential. Willingness to travel A good level of understanding of Microsoft Cloud services and what they are and what services they provide. Comptia or any Microsoft Qualifications will be an advantage 1st Line Support Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
18/09/2024
Full time
1st Line Support Remote - travel to clients sites when required Our client is looking for a motivated Support Engineer to join their team and kickstart their IT career. Training will be provided around the technical elements but they key focus is some one who loves IT and has a desire to start and grow their career. Key Responsibilities Provide end user support via remote technologies and telephone support Flexibility to attend customer sites to provide on-site support as required Technical support for all endpoints - desktops; laptops and mobile devices. Accurate assessment of the impact and urgency of a fault/request and respond accordingly, ensuring timely escalation to 2nd and 3rd line as and when necessary Effective and efficient ticket management, to provide detailed technical troubleshooting notes and ensure frequent and timely updates are visible. Work to ensure all tickets are owned and progressed through their life cycle to a prompt resolution and agreed customer closure, Work with the Fordway Security team and end users in the containment and remediation of security events. Identifying potential security incidents or major incidents Create and maintain support documentation and knowledgebase articles Cultivate and foster partnerships and positive working relationships with customers and colleagues, through the delivery of an excellent customer service, demonstrating expertise and displaying high levels of professionalism at all times Work with internal and external resources to facilitate the prompt resolution of issues Ensure SLAs and OLA's are proactively managed and attained Qualifications and experience Full driving license (and own vehicle) is essential. Willingness to travel A good level of understanding of Microsoft Cloud services and what they are and what services they provide. Comptia or any Microsoft Qualifications will be an advantage 1st Line Support Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
Network Engineer/Developer, Optimiser, Wireless, Wi-Fi, ORan, xApps, 5G, Linux, fully remote This assignment has been deemed OUTSIDE OF IR35. Our client, an established and well know organisation is looking to hire a network engineer with strong problem-solving skills and the ability to work effectively in a fast-paced and collaborative environment. Suitable candidates will have an in-depth understanding of wireless/Wi-Fi technologies including 5G deployment, including the ability to compile and optimize drivers for access technologies ensuring seamless integration with Linux systems. Additionally, you will be proficient in network fundamentals & virtualized environments. Also, the candidate will develop control agents for new access points eg WiFi7, sub-6GHz mmwave, in a single-board computer as well as developing x-Apps (based on OpenRAN standards) ensuring network optimisation. The successful candidate will also support the team in integrating advanced networking within Kubernetes and other virtualisation solutions.
18/09/2024
Project-based
Network Engineer/Developer, Optimiser, Wireless, Wi-Fi, ORan, xApps, 5G, Linux, fully remote This assignment has been deemed OUTSIDE OF IR35. Our client, an established and well know organisation is looking to hire a network engineer with strong problem-solving skills and the ability to work effectively in a fast-paced and collaborative environment. Suitable candidates will have an in-depth understanding of wireless/Wi-Fi technologies including 5G deployment, including the ability to compile and optimize drivers for access technologies ensuring seamless integration with Linux systems. Additionally, you will be proficient in network fundamentals & virtualized environments. Also, the candidate will develop control agents for new access points eg WiFi7, sub-6GHz mmwave, in a single-board computer as well as developing x-Apps (based on OpenRAN standards) ensuring network optimisation. The successful candidate will also support the team in integrating advanced networking within Kubernetes and other virtualisation solutions.
Job title: Audience Developer Contract: 1 Year Location: London (Hybrid) We are turbo charging Digital across the company. To support this transformation, we are looking for an experienced Audience Developer to join the Growth & Personalisation team. The team is responsible for ensuring we deliver our growth goals, serve personalised experiences to our customers, make the most out our state-of-the-art tech-stack, prioritise effectively to drive value and deepen the relationship with our customers. This role will focus on building multi-channel audiences using our state-of-the-art technology in BEAM; our data warehouse dataset and other technologies such as our mParticle. You will work with stakeholders across all divisions to build audiences using Real Time customer data as well as customer profile data sitting in BEAM, with the purpose of driving relevant and personalised experiences across channels. You will build, develop and manage all audiences on relevant platforms on a day-to-day basis, ensuring that all audiences are populated correctly and that we maintain a clean, up-to-date set of audiences. You will be the subject matter expert on audience selection via SQL and be able to advise on the best attributes to use for stakeholders to achieve their business objectives. Key Accountabilities Create SQL based audiences using data warehouse customer dataset. Build attributes within big data (Microsoft Azure) using SQL and provide ad-hoc analysis on potential audience sizes. Ensure that all audiences are kept up to date, adhere to audience management best practices, are correctly populating and well documented in Confluence and Alation. Maintain a naming convention across all audiences to ensure audiences are easily identifiable and align with Audience Management standards. Create Real Time audiences in mParticle using their drag-and-drop interface and via Amplitude. Work with the Data engineering and Data product team to identify and resolve any technical issues. Work with the CDP Platform team to identify and resolve any data quality issues. Work closely with and become thought partner to Business Unit stakeholders in identifying high potential audiences. Key skills Strong experience with SQL and analysing data in a RDBMS. Previous experience working on a CDP/audience management platform. Previous experience working with a marketing automation platform (SFMC, Adobe Campaign, etc). Experience with managing audiences for paid media campaigns (Facebook, PPC, Youtube) would be desired but not mandatory. Previous data management experience desirable as this role will work closely to customer data engineering team. Confidence in working with and challenging stakeholders in a collaborative fashion to drive the best outcome. Strong communications skills and ability to write clearly, explaining jargon to internal business stakeholders as needed. Analytical mindset and curiosity. Key relationships and stakeholders Audience Management Team Data Engineering Team Data Product Team CDP Platform Team Marketing Automation Team Paid Media Marketing Team Data Analytics Team Growth & Personalisation Team
18/09/2024
Project-based
Job title: Audience Developer Contract: 1 Year Location: London (Hybrid) We are turbo charging Digital across the company. To support this transformation, we are looking for an experienced Audience Developer to join the Growth & Personalisation team. The team is responsible for ensuring we deliver our growth goals, serve personalised experiences to our customers, make the most out our state-of-the-art tech-stack, prioritise effectively to drive value and deepen the relationship with our customers. This role will focus on building multi-channel audiences using our state-of-the-art technology in BEAM; our data warehouse dataset and other technologies such as our mParticle. You will work with stakeholders across all divisions to build audiences using Real Time customer data as well as customer profile data sitting in BEAM, with the purpose of driving relevant and personalised experiences across channels. You will build, develop and manage all audiences on relevant platforms on a day-to-day basis, ensuring that all audiences are populated correctly and that we maintain a clean, up-to-date set of audiences. You will be the subject matter expert on audience selection via SQL and be able to advise on the best attributes to use for stakeholders to achieve their business objectives. Key Accountabilities Create SQL based audiences using data warehouse customer dataset. Build attributes within big data (Microsoft Azure) using SQL and provide ad-hoc analysis on potential audience sizes. Ensure that all audiences are kept up to date, adhere to audience management best practices, are correctly populating and well documented in Confluence and Alation. Maintain a naming convention across all audiences to ensure audiences are easily identifiable and align with Audience Management standards. Create Real Time audiences in mParticle using their drag-and-drop interface and via Amplitude. Work with the Data engineering and Data product team to identify and resolve any technical issues. Work with the CDP Platform team to identify and resolve any data quality issues. Work closely with and become thought partner to Business Unit stakeholders in identifying high potential audiences. Key skills Strong experience with SQL and analysing data in a RDBMS. Previous experience working on a CDP/audience management platform. Previous experience working with a marketing automation platform (SFMC, Adobe Campaign, etc). Experience with managing audiences for paid media campaigns (Facebook, PPC, Youtube) would be desired but not mandatory. Previous data management experience desirable as this role will work closely to customer data engineering team. Confidence in working with and challenging stakeholders in a collaborative fashion to drive the best outcome. Strong communications skills and ability to write clearly, explaining jargon to internal business stakeholders as needed. Analytical mindset and curiosity. Key relationships and stakeholders Audience Management Team Data Engineering Team Data Product Team CDP Platform Team Marketing Automation Team Paid Media Marketing Team Data Analytics Team Growth & Personalisation Team
Venesky-Brown's client, a public sector organisation in Glasgow, is currently looking to recruit a Network Engineer for an initial 6 month contract on a rate of £400-£430/day (Outside IR35). This role will be a hybrid of working at home and in the office. Responsibilities: - Required to backfill permanent resource by providing technical support to the Networks Transition programme. - Provide assistance with Network Assurance and project requests. Essential Skills: - Will have a networks engineering background and be able to provide a technical assurance and small project management role over BAU activity. If you would like to hear more about this opportunity please get in touch.
18/09/2024
Project-based
Venesky-Brown's client, a public sector organisation in Glasgow, is currently looking to recruit a Network Engineer for an initial 6 month contract on a rate of £400-£430/day (Outside IR35). This role will be a hybrid of working at home and in the office. Responsibilities: - Required to backfill permanent resource by providing technical support to the Networks Transition programme. - Provide assistance with Network Assurance and project requests. Essential Skills: - Will have a networks engineering background and be able to provide a technical assurance and small project management role over BAU activity. If you would like to hear more about this opportunity please get in touch.
Senior Vulnerability Management Engineer London £80K - £90K + great benefits An impressive global media company is looking to hire a Senior Vulnerability Management Engineer to support this team with the risk and remediation activities. This business is going through a big technology transformation programme that is estimated to take 3 -5 years. The successful Senior Vulnerability Management Engineer will be part of this journey and have great technical exposure and the ability to rapidly progress. Senior Vulnerability Management Engineer Duties and Responsibilities The successful Senior Vulnerability Management Engineer will: Manage the security vulnerabilities and risks including identifying, supporting application/system owners to manage risks and remediate vulnerabilities. This will include a variety of sources for threat and vulnerability analysis. Stay abreast of the changing threat landscape and be aware of any Zero Day vulnerabilities. Work alongside a variety of technical internal teams to ensure that all vulnerability remediations are delivered to ensure that the business is in line with its risk appetite. Analyse site/enterprise Computer Network Defence policies and configurations and evaluate compliance with regulations and enterprise directives. Assist with the selection of cost-effective security controls to mitigate risk. Use tooling to visualise the vulnerability management programme and to quantify the programme effectiveness. Create, roll out and maintain vulnerability management policies and procedures. Provide leadership hands-on technical direction to deliver problem, solution, tactical, and break-fix capability. Work closely with both business-oriented executives and leads technology-oriented personnel to ensure adequate processes are in place and actions are being taken to mitigate identified risks proactively. Participate in incident response activities when necessary. Develop strategies to identify, manage, and mitigate identified threats and vulnerabilities to attain desired risk profile and communicate strategies to key stakeholders. Work with a variety of technical and non-technical stakeholders across the business Senior Vulnerability Management Engineer- Your Background The ideal Senior Vulnerability Management Engineer will have: A technical degree in Information Systems or similar Any of the following certifications, or similar, would be advantageous: Knowledge of: Extensive knowledge of configuration management, change control/problem management integration, risk assessment and acceptance, exception management and security baselines. Strong technology exposure, including, cloud networks and infrastructure. Previous experience with Vulnerability Management Ability to work in a collaborative environment. Process engineering and operations experiences Deep project and program management skills Experience using vulnerability assessment tooling. CISSP CCSP CySA+ Security+ CAP SSCP Teneable Whizz Snyk
18/09/2024
Full time
Senior Vulnerability Management Engineer London £80K - £90K + great benefits An impressive global media company is looking to hire a Senior Vulnerability Management Engineer to support this team with the risk and remediation activities. This business is going through a big technology transformation programme that is estimated to take 3 -5 years. The successful Senior Vulnerability Management Engineer will be part of this journey and have great technical exposure and the ability to rapidly progress. Senior Vulnerability Management Engineer Duties and Responsibilities The successful Senior Vulnerability Management Engineer will: Manage the security vulnerabilities and risks including identifying, supporting application/system owners to manage risks and remediate vulnerabilities. This will include a variety of sources for threat and vulnerability analysis. Stay abreast of the changing threat landscape and be aware of any Zero Day vulnerabilities. Work alongside a variety of technical internal teams to ensure that all vulnerability remediations are delivered to ensure that the business is in line with its risk appetite. Analyse site/enterprise Computer Network Defence policies and configurations and evaluate compliance with regulations and enterprise directives. Assist with the selection of cost-effective security controls to mitigate risk. Use tooling to visualise the vulnerability management programme and to quantify the programme effectiveness. Create, roll out and maintain vulnerability management policies and procedures. Provide leadership hands-on technical direction to deliver problem, solution, tactical, and break-fix capability. Work closely with both business-oriented executives and leads technology-oriented personnel to ensure adequate processes are in place and actions are being taken to mitigate identified risks proactively. Participate in incident response activities when necessary. Develop strategies to identify, manage, and mitigate identified threats and vulnerabilities to attain desired risk profile and communicate strategies to key stakeholders. Work with a variety of technical and non-technical stakeholders across the business Senior Vulnerability Management Engineer- Your Background The ideal Senior Vulnerability Management Engineer will have: A technical degree in Information Systems or similar Any of the following certifications, or similar, would be advantageous: Knowledge of: Extensive knowledge of configuration management, change control/problem management integration, risk assessment and acceptance, exception management and security baselines. Strong technology exposure, including, cloud networks and infrastructure. Previous experience with Vulnerability Management Ability to work in a collaborative environment. Process engineering and operations experiences Deep project and program management skills Experience using vulnerability assessment tooling. CISSP CCSP CySA+ Security+ CAP SSCP Teneable Whizz Snyk
Senior Buyer/IT Category Leader - HIRING ASAP Start date: ASAP Duration: 4 Months Location: 3-4 days in Dublin office/1-2 days WFH Rate: €400-€450 per day Summary Our client is currently searching for an IT Category Leader for Software to be part of their global IT category team. This person will work closely with cross functional teams and key stakeholders to drive effective sourcing strategy to deliver the best outcome. Key responsibilities will include execution of the category management strategies, conducting commercial negotiations, contract, and supply risk management. Successful candidate will be required to have the necessary experience, category knowledge, skills, and capabilities to deliver on strategic objectives. Responsibilities Lead sourcing activities related to procurement of enterprise and engineering software licenses. Negotiation of complex software agreements while ensure compliance to corporate governance requirements. Support global category manager for software in execution of the sourcing category strategy. Development and maintenance of strong relationships with internal stakeholders ensuring timely renewals of software agreements. Work with cross functional organizations in the delivery of strategic sourcing requirements. Continuous monitoring of internal customers and supply markets for changes that may impact the sourcing strategy. Financial performance monitoring of Software category vs prior year and baseline basis. Supplier relationship management to ensure continuity of supply and risk management. Skills Strong commercial acumen required for effective cost management. Expert negotiation skills Expert understanding of the End User Licence Agreements and SaaS agreements. Strong relationship and interpersonal skills to be applied in working with partners across the entire contract life cycle. Demonstrated ability to work in a fast-paced matrixed environment. Expert knowledge of the best sourcing practices and the methodologies used for this category of IT supplier/partner. Project Management in complex multi-project and multi-geography environment Proficiency in Microsoft Suite applications (including PowerPoint, Excel, and Word) Leadership experience Excellent written and verbal communication and problem-solving skills. Highly driven and motivated
18/09/2024
Project-based
Senior Buyer/IT Category Leader - HIRING ASAP Start date: ASAP Duration: 4 Months Location: 3-4 days in Dublin office/1-2 days WFH Rate: €400-€450 per day Summary Our client is currently searching for an IT Category Leader for Software to be part of their global IT category team. This person will work closely with cross functional teams and key stakeholders to drive effective sourcing strategy to deliver the best outcome. Key responsibilities will include execution of the category management strategies, conducting commercial negotiations, contract, and supply risk management. Successful candidate will be required to have the necessary experience, category knowledge, skills, and capabilities to deliver on strategic objectives. Responsibilities Lead sourcing activities related to procurement of enterprise and engineering software licenses. Negotiation of complex software agreements while ensure compliance to corporate governance requirements. Support global category manager for software in execution of the sourcing category strategy. Development and maintenance of strong relationships with internal stakeholders ensuring timely renewals of software agreements. Work with cross functional organizations in the delivery of strategic sourcing requirements. Continuous monitoring of internal customers and supply markets for changes that may impact the sourcing strategy. Financial performance monitoring of Software category vs prior year and baseline basis. Supplier relationship management to ensure continuity of supply and risk management. Skills Strong commercial acumen required for effective cost management. Expert negotiation skills Expert understanding of the End User Licence Agreements and SaaS agreements. Strong relationship and interpersonal skills to be applied in working with partners across the entire contract life cycle. Demonstrated ability to work in a fast-paced matrixed environment. Expert knowledge of the best sourcing practices and the methodologies used for this category of IT supplier/partner. Project Management in complex multi-project and multi-geography environment Proficiency in Microsoft Suite applications (including PowerPoint, Excel, and Word) Leadership experience Excellent written and verbal communication and problem-solving skills. Highly driven and motivated
Job Title: Cloud Infrastructure Engineer Location: City of London Salary: £60,000 - £65,000, up to £70,000 for exceptional candidates Work Arrangement: Hybrid (mainly remote, with some in-office days) About the Role We are seeking an experienced Cloud Infrastructure Engineer to join our IT team, responsible for the design, implementation, and management of cloud environments, primarily using Azure. This role offers a unique opportunity to take ownership of a cloud environment, driving its optimisation and development. You will work closely with cross-functional teams to deliver infrastructure solutions that align with the organisation's evolving needs. As a new addition to our IT team of 14, which includes a dedicated infrastructure group of 6-7 members, this position has been created to bridge a key skills gap in our DevOps capabilities. The ideal candidate will have a strong background in traditional infrastructure management and have moved into the cloud and automation space, bringing expertise in both areas. Key Responsibilities Infrastructure Automation: Develop and maintain Infrastructure-as-Code (IaC) using tools such as Terraform to automate the provisioning, configuration, and management of Azure resources. This includes deploying and configuring virtual machines, storage, networking, and other essential cloud services. CI/CD Pipeline Management: Design and implement Continuous Integration and Continuous Deployment (CI/CD) pipelines using Azure DevOps or similar tools. Oversee automated deployments to ensure consistent and efficient software delivery across multiple environments. Cloud Migration Projects: Lead cloud migration projects from on-premises systems to Azure, ensuring a seamless transition while managing dependencies, data integrity, security protocols, and performance optimisation. Scripting and Automation: Utilise Scripting languages such as PowerShell or Python to automate routine tasks, improve operational efficiency, and maintain consistent configurations across environments. Security and Compliance: Implement and uphold security standards, including identity and access management, network security, data protection, and compliance within the cloud environment. Ensure adherence to industry best practices and regulatory requirements. Monitoring and Optimisation: Configure and manage monitoring solutions using Azure Monitor or similar tools. Set up alerts, define metrics, and proactively address issues to maintain optimal system performance and availability. Technical Support and Troubleshooting: Act as a subject matter expert for cloud infrastructure, providing technical guidance and support to other teams. Diagnose and resolve complex issues to minimise disruptions to business operations. Documentation and Knowledge Sharing: Develop and maintain comprehensive technical documentation, including architecture diagrams, standard operating procedures, and best practices. Lead knowledge-sharing sessions within the team. Microsoft 365 Management: Ensure the health and performance of the Microsoft 365 environment, focusing on security, reliability, and integration with other systems. On-Call Support: Participate in an on-call rotation to provide critical support outside of core working hours as required. Required Skills and Experience Demonstrable experience leading IT projects from inception to completion, particularly in cloud migration, infrastructure optimisation, and business continuity planning. Proven track record in an in-house environment (as opposed to Managed Service Provider backgrounds), with the ability to take full ownership of projects. Proficiency in Azure resource provisioning using Infrastructure-as-Code tools like Terraform. Hands-on experience in setting up and managing CI/CD pipelines with Azure DevOps or similar platforms. Strong Scripting skills in PowerShell, Python, or other languages for automation. Deep understanding of Azure security principles, compliance requirements, and monitoring tools. Excellent communication and collaboration skills to work effectively with various stakeholders. Relevant Azure certifications (eg, AZ-900, AZ-104, AZ-400) are advantageous. Knowledge of cybersecurity frameworks such as ISO27001 and Cyber Essentials Plus is a plus. Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent professional experience. Benefits 25 days of annual leave, plus additional days off over the Christmas period. Flexible benefits package with options to buy or sell holiday days. Hybrid working policy, with a combination of remote and office-based work. Comprehensive healthcare benefits, including private medical insurance and critical illness cover. Competitive pension scheme and life assurance. Opportunities for professional development, including support for certifications and training programmes. Employee wellbeing support, including generous sick pay, access to wellbeing programmes, and an Employee Assistance Programme. Additional perks such as wedding and birth vouchers, employee referral bonuses, and discounts on various services. In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of its client to find candidates for this position. DGH Recruitment Limited acts as both an Employment Agency and Employment Business
18/09/2024
Full time
Job Title: Cloud Infrastructure Engineer Location: City of London Salary: £60,000 - £65,000, up to £70,000 for exceptional candidates Work Arrangement: Hybrid (mainly remote, with some in-office days) About the Role We are seeking an experienced Cloud Infrastructure Engineer to join our IT team, responsible for the design, implementation, and management of cloud environments, primarily using Azure. This role offers a unique opportunity to take ownership of a cloud environment, driving its optimisation and development. You will work closely with cross-functional teams to deliver infrastructure solutions that align with the organisation's evolving needs. As a new addition to our IT team of 14, which includes a dedicated infrastructure group of 6-7 members, this position has been created to bridge a key skills gap in our DevOps capabilities. The ideal candidate will have a strong background in traditional infrastructure management and have moved into the cloud and automation space, bringing expertise in both areas. Key Responsibilities Infrastructure Automation: Develop and maintain Infrastructure-as-Code (IaC) using tools such as Terraform to automate the provisioning, configuration, and management of Azure resources. This includes deploying and configuring virtual machines, storage, networking, and other essential cloud services. CI/CD Pipeline Management: Design and implement Continuous Integration and Continuous Deployment (CI/CD) pipelines using Azure DevOps or similar tools. Oversee automated deployments to ensure consistent and efficient software delivery across multiple environments. Cloud Migration Projects: Lead cloud migration projects from on-premises systems to Azure, ensuring a seamless transition while managing dependencies, data integrity, security protocols, and performance optimisation. Scripting and Automation: Utilise Scripting languages such as PowerShell or Python to automate routine tasks, improve operational efficiency, and maintain consistent configurations across environments. Security and Compliance: Implement and uphold security standards, including identity and access management, network security, data protection, and compliance within the cloud environment. Ensure adherence to industry best practices and regulatory requirements. Monitoring and Optimisation: Configure and manage monitoring solutions using Azure Monitor or similar tools. Set up alerts, define metrics, and proactively address issues to maintain optimal system performance and availability. Technical Support and Troubleshooting: Act as a subject matter expert for cloud infrastructure, providing technical guidance and support to other teams. Diagnose and resolve complex issues to minimise disruptions to business operations. Documentation and Knowledge Sharing: Develop and maintain comprehensive technical documentation, including architecture diagrams, standard operating procedures, and best practices. Lead knowledge-sharing sessions within the team. Microsoft 365 Management: Ensure the health and performance of the Microsoft 365 environment, focusing on security, reliability, and integration with other systems. On-Call Support: Participate in an on-call rotation to provide critical support outside of core working hours as required. Required Skills and Experience Demonstrable experience leading IT projects from inception to completion, particularly in cloud migration, infrastructure optimisation, and business continuity planning. Proven track record in an in-house environment (as opposed to Managed Service Provider backgrounds), with the ability to take full ownership of projects. Proficiency in Azure resource provisioning using Infrastructure-as-Code tools like Terraform. Hands-on experience in setting up and managing CI/CD pipelines with Azure DevOps or similar platforms. Strong Scripting skills in PowerShell, Python, or other languages for automation. Deep understanding of Azure security principles, compliance requirements, and monitoring tools. Excellent communication and collaboration skills to work effectively with various stakeholders. Relevant Azure certifications (eg, AZ-900, AZ-104, AZ-400) are advantageous. Knowledge of cybersecurity frameworks such as ISO27001 and Cyber Essentials Plus is a plus. Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent professional experience. Benefits 25 days of annual leave, plus additional days off over the Christmas period. Flexible benefits package with options to buy or sell holiday days. Hybrid working policy, with a combination of remote and office-based work. Comprehensive healthcare benefits, including private medical insurance and critical illness cover. Competitive pension scheme and life assurance. Opportunities for professional development, including support for certifications and training programmes. Employee wellbeing support, including generous sick pay, access to wellbeing programmes, and an Employee Assistance Programme. Additional perks such as wedding and birth vouchers, employee referral bonuses, and discounts on various services. In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of its client to find candidates for this position. DGH Recruitment Limited acts as both an Employment Agency and Employment Business
CONTRACT INFRASTRUCTURE ENGINEER - DV CLEARED BRAND NEW CONTRACT OPPORTUNITY AVAILABLE WITH AN SME FOR A INFRASTRUCTURE ENGINEER WITH DV CLEARANCE - OUTSIDE IR35 Contract opportunity for a DevOps/Infrastructure engineer with AWS experience Must hold enhanced DV clearance OUTSIDE IR35 London based in an easily accessible location To apply please call or email (see below) WHO ARE WE? We are recruiting DevOps/Infrastructure Engineers with AWS experience to work with high-profile client in London supporting National Security. Our teams are what leads us forward and we are therefore looking for the best talent to join us as we continue to bring the best to the table. Due to the nature of the client, you must hold enhanced DV security clearance. WE NEED THE DEVOPS ENGINEER TO HAVE MUST have enhanced DV clearance AWS experience Automation/configuration management Ansible and Terraform Strong Linux background (RHEL environment) Working experience with CI/CD tools such as Jenkins and Gitlab Experience working on at least one monitoring stack Experience with microservices and containerization tools such as Docker & Kubernetes (nice to have) TO BE CONSIDERED Please either apply by clicking online or emailing me directly to (see below). For further information please call me. I can make myself available outside of normal working hours to suit from 7am until 10pm. If unavailable, please leave a message and either myself or one of my colleagues will respond. By applying for this role, you give express consent for us to process & submit (subject to required skills) your application to our client in conjunction with this vacancy only. I look forward to hearing from you. INFRASTRUCTURE ENGINEER - DV CLEARED KEY SKILLS: DEVOPS ENGINEER/SENIOR DEVOPS ENGINEER/LEAD DEVOPS ENGINEER/PLATFORM ENGINEER/DEVOPS/INFRASTRUCTURE ENGINEER/AWS/JENKINS/ ANSIBLE/TERRAFORM/AMAZON WEB SERVICES/PLATFORM ENGINEER/AWS ENGINEER/Linux ENGINEER/AUTOMATION ENGINEER/DV CLEARED/DV CLEARANCE/DEVELOPPED VETTING/DEVELOPED VETTED/DEEP VETTING/DEEP VETTED/SC CLEARED/SC CLEARANCE/SECURITY CLEARED/SECURITY CLEARANCE
18/09/2024
Project-based
CONTRACT INFRASTRUCTURE ENGINEER - DV CLEARED BRAND NEW CONTRACT OPPORTUNITY AVAILABLE WITH AN SME FOR A INFRASTRUCTURE ENGINEER WITH DV CLEARANCE - OUTSIDE IR35 Contract opportunity for a DevOps/Infrastructure engineer with AWS experience Must hold enhanced DV clearance OUTSIDE IR35 London based in an easily accessible location To apply please call or email (see below) WHO ARE WE? We are recruiting DevOps/Infrastructure Engineers with AWS experience to work with high-profile client in London supporting National Security. Our teams are what leads us forward and we are therefore looking for the best talent to join us as we continue to bring the best to the table. Due to the nature of the client, you must hold enhanced DV security clearance. WE NEED THE DEVOPS ENGINEER TO HAVE MUST have enhanced DV clearance AWS experience Automation/configuration management Ansible and Terraform Strong Linux background (RHEL environment) Working experience with CI/CD tools such as Jenkins and Gitlab Experience working on at least one monitoring stack Experience with microservices and containerization tools such as Docker & Kubernetes (nice to have) TO BE CONSIDERED Please either apply by clicking online or emailing me directly to (see below). For further information please call me. I can make myself available outside of normal working hours to suit from 7am until 10pm. If unavailable, please leave a message and either myself or one of my colleagues will respond. By applying for this role, you give express consent for us to process & submit (subject to required skills) your application to our client in conjunction with this vacancy only. I look forward to hearing from you. INFRASTRUCTURE ENGINEER - DV CLEARED KEY SKILLS: DEVOPS ENGINEER/SENIOR DEVOPS ENGINEER/LEAD DEVOPS ENGINEER/PLATFORM ENGINEER/DEVOPS/INFRASTRUCTURE ENGINEER/AWS/JENKINS/ ANSIBLE/TERRAFORM/AMAZON WEB SERVICES/PLATFORM ENGINEER/AWS ENGINEER/Linux ENGINEER/AUTOMATION ENGINEER/DV CLEARED/DV CLEARANCE/DEVELOPPED VETTING/DEVELOPED VETTED/DEEP VETTING/DEEP VETTED/SC CLEARED/SC CLEARANCE/SECURITY CLEARED/SECURITY CLEARANCE
Senior Infrastructure Engineer Based in Guildford (remote working) £55,000 - £60,000 per annum We are looking for a talented Infrastructure Engineer to join our dynamic team, where you will play a crucial role in supporting and managing cutting-edge applications and projects. What you'll be doing: Oversee the end-to-end process for building and maintaining Windows 10/11 images - create and develop best practices and procedures for Windows Provide support for IM&T Infrastructure, including networks, Linux, and Windows systems and applications Maximise network performance by monitoring, troubleshooting network problems and outages, and scheduling upgrades Undertake fault investigations in local and remote environments using multiple information sources Secure network systems by establishing and enforcing policies, defining, and monitoring access Support and administer Firewall and switched network environments in line with IT security policies Collaborate with the team to develop solutions approved by Architecture and deployed into through-life support Research problems and issues, gather information from various sources, and review defects on platforms or assemblies to fully understand and resolve problems Your skills and experiences: Essential Proficient in VMware (vCenter/ESXi, vSAN, NSX, Horizon) Expertise in Windows 10, Windows 11, Horizon Experience with NSX and Dell OS10 Proficiency in working with Dell Servers Understanding of Active Directory, DNS, DHCP, etc Experience in security hardening (CIS) Desirable Familiarity with Aria/vROPs, LibreNMS, etc Experience with HashiCorp tools (Packer, Terraform), PowerShell, Python Working Knowledge of Bamboo/Bitbucket Experience with Confluence/Jira Familiarity with ServiceNow Working Knowledge of Linux (RHEL/AlmaLinux) Containers K8s, Portainer, Docker etc
18/09/2024
Full time
Senior Infrastructure Engineer Based in Guildford (remote working) £55,000 - £60,000 per annum We are looking for a talented Infrastructure Engineer to join our dynamic team, where you will play a crucial role in supporting and managing cutting-edge applications and projects. What you'll be doing: Oversee the end-to-end process for building and maintaining Windows 10/11 images - create and develop best practices and procedures for Windows Provide support for IM&T Infrastructure, including networks, Linux, and Windows systems and applications Maximise network performance by monitoring, troubleshooting network problems and outages, and scheduling upgrades Undertake fault investigations in local and remote environments using multiple information sources Secure network systems by establishing and enforcing policies, defining, and monitoring access Support and administer Firewall and switched network environments in line with IT security policies Collaborate with the team to develop solutions approved by Architecture and deployed into through-life support Research problems and issues, gather information from various sources, and review defects on platforms or assemblies to fully understand and resolve problems Your skills and experiences: Essential Proficient in VMware (vCenter/ESXi, vSAN, NSX, Horizon) Expertise in Windows 10, Windows 11, Horizon Experience with NSX and Dell OS10 Proficiency in working with Dell Servers Understanding of Active Directory, DNS, DHCP, etc Experience in security hardening (CIS) Desirable Familiarity with Aria/vROPs, LibreNMS, etc Experience with HashiCorp tools (Packer, Terraform), PowerShell, Python Working Knowledge of Bamboo/Bitbucket Experience with Confluence/Jira Familiarity with ServiceNow Working Knowledge of Linux (RHEL/AlmaLinux) Containers K8s, Portainer, Docker etc
Head of Product - Salesforce Our client are the world's largest technology provider in its field. They are a global community of 3,000 professionals with presence in 96 countries. They are seeking a Head of Product - Salesforce as part of a major transformation to customer journey for sales and service for both local and global customers. Fundamental to this transformation will be the development and roll-out of Salesforce Sales and Service Cloud to support this process. The Head of Product - Salesforce will work hand in hand with the business owners and the Programme Manager, whose role it will be to manage the roll-out of the Salesforce solution and business change globally. The Role Works with the product owners and Programme Manager to define and prioritise the product roadmap for the development of Salesforce. Leads and motivates an agile delivery team made up of third party and inhouse resources to configure and develop the Salesforce platform in line with the roadmap. Managing and co-ordinating with other teams - including ERP and integration - to deliver the complete solution. Manages the release plan and release management process to ensure seamless deployment of new features on a regular agile release cycle. Responsibilities for Head of Product - Salesforce Acts as Business Analyst and functional Salesforce architect, managing requirements from the business, and designing solutions in the Salesforce platform. Manages the incoming demand from the business, running the prioritisation process to feed these into an agile delivery team with monthly releases. Manages the agile team to deliver efficiently, via configuration of the Salesforce product, avoiding customer development where possible, and using the inbuilt salesforce tools. Oversees testing and UAT with the business owners and manages the release process. Manages any ongoing BAU changes to the product. Works with the Solutions Architect to define and oversee development of any Salesforce integrations to other systems. Create and maintain comprehensive documentation of the Salesforce solution, including designs, test plans, and user guides. Ensure all Salesforce solutions comply with industry regulations, data privacy, and security standards. Stay current with Salesforce releases, new features, and best practices. Skills & Expertise You will have the vision and product knowledge of where Salesforce can truly add value. You will support our business development, and grow the organisations understanding of Salesforce, and support in building a well-versed global workforce. You will have a true technical understanding of Salesforce and be the technical and development owner of the application. Strong stakeholder management expertise in programmer environments with multiple stakeholders Strategic thinker with background in transformation, who can really help the business see the art of the possible in terms of the customer journey, painting a compelling picture of the vision and strategy that motivates others to action. Strong written and verbal communication skills Builds partnerships and works collaboratively with others to meet shared objectives. Experience and qualifications Minimum of 5 years' experience in managing IT enabled customer service and sales programs, at least some of which in a global environment, using Salesforce in a similar asset based B2B business eg shipping, automotive, rail, aviation, etc. Degree educated - Business, Sales, or Marketing related degree a bonus. In-depth knowledge of the Salesforce platform, including Sales Cloud, Service Cloud and Marketing Cloud. Experience of field service management and CPQ also an advantage Strong experience of process re-engineering and customer journey mapping: use and experience of Lean principles and methodologies an advantage Demonstrable ability to lead cross-functional teams and manage stakeholders at all levels. Experience in delivering Salesforce project using Agile delivery methodologies. Knowledge of SAFe an advantage Familiarity with customer experience management (CEM) and customer relationship management (CRM) best practices.
18/09/2024
Full time
Head of Product - Salesforce Our client are the world's largest technology provider in its field. They are a global community of 3,000 professionals with presence in 96 countries. They are seeking a Head of Product - Salesforce as part of a major transformation to customer journey for sales and service for both local and global customers. Fundamental to this transformation will be the development and roll-out of Salesforce Sales and Service Cloud to support this process. The Head of Product - Salesforce will work hand in hand with the business owners and the Programme Manager, whose role it will be to manage the roll-out of the Salesforce solution and business change globally. The Role Works with the product owners and Programme Manager to define and prioritise the product roadmap for the development of Salesforce. Leads and motivates an agile delivery team made up of third party and inhouse resources to configure and develop the Salesforce platform in line with the roadmap. Managing and co-ordinating with other teams - including ERP and integration - to deliver the complete solution. Manages the release plan and release management process to ensure seamless deployment of new features on a regular agile release cycle. Responsibilities for Head of Product - Salesforce Acts as Business Analyst and functional Salesforce architect, managing requirements from the business, and designing solutions in the Salesforce platform. Manages the incoming demand from the business, running the prioritisation process to feed these into an agile delivery team with monthly releases. Manages the agile team to deliver efficiently, via configuration of the Salesforce product, avoiding customer development where possible, and using the inbuilt salesforce tools. Oversees testing and UAT with the business owners and manages the release process. Manages any ongoing BAU changes to the product. Works with the Solutions Architect to define and oversee development of any Salesforce integrations to other systems. Create and maintain comprehensive documentation of the Salesforce solution, including designs, test plans, and user guides. Ensure all Salesforce solutions comply with industry regulations, data privacy, and security standards. Stay current with Salesforce releases, new features, and best practices. Skills & Expertise You will have the vision and product knowledge of where Salesforce can truly add value. You will support our business development, and grow the organisations understanding of Salesforce, and support in building a well-versed global workforce. You will have a true technical understanding of Salesforce and be the technical and development owner of the application. Strong stakeholder management expertise in programmer environments with multiple stakeholders Strategic thinker with background in transformation, who can really help the business see the art of the possible in terms of the customer journey, painting a compelling picture of the vision and strategy that motivates others to action. Strong written and verbal communication skills Builds partnerships and works collaboratively with others to meet shared objectives. Experience and qualifications Minimum of 5 years' experience in managing IT enabled customer service and sales programs, at least some of which in a global environment, using Salesforce in a similar asset based B2B business eg shipping, automotive, rail, aviation, etc. Degree educated - Business, Sales, or Marketing related degree a bonus. In-depth knowledge of the Salesforce platform, including Sales Cloud, Service Cloud and Marketing Cloud. Experience of field service management and CPQ also an advantage Strong experience of process re-engineering and customer journey mapping: use and experience of Lean principles and methodologies an advantage Demonstrable ability to lead cross-functional teams and manage stakeholders at all levels. Experience in delivering Salesforce project using Agile delivery methodologies. Knowledge of SAFe an advantage Familiarity with customer experience management (CEM) and customer relationship management (CRM) best practices.
Network Engineer with live DV clearance required for a permanent role with a leading consultancy who have partnered up with major players in the Defence industry. This Network Engineer role will see you join an established team of skilled engineers covering Cisco and Juniper Network Infrastructure, to work on an advanced project which is using Agile methodology. You must be DV cleared otherwise we cannot consider your application. As such, we are looking for a proven Network Engineer with live DV clearance, ideally with previously work experience in NOC/SOC (2nd/3rd line) environments and with the following experience: Proven experience with Cisco Routers and Switches platforms Strong understanding of TCP/IP and routing protocols - BGP, OSPF, RIP, EIGRP Experience of Cisco ACI, Hyperflex, UCS platforms, Firepower, ASA, ISE, BGP EVPN VXLAN, and IPSec/SSL VPNs Good understanding of Ethernet, VLANs, Port Aggregation, and 802.1Q Trunking Excellent verbal and written communication skills Ability to support and troubleshoot to resolve complex incidents CCNA minimum certification This Network Engineer is based in Hampshire full time, and they are offering a salary of £55,000 - £65,000 + benefits. Please note, due to the highly sensitive nature of the project we cannot accept any candidates who don't have live DV Clearance! To apply for this Network Engineer permanent position, please send your CV to Jennifer Palmer at IT Recruitment Solutions. Network Engineer, NOC, SOC, Network Support, Cisco, Juniper, CCNA, Permanent, DV Cleared, Developed Vetting, Hampshire, Defence £55,000 - £65,000 + benefits
18/09/2024
Full time
Network Engineer with live DV clearance required for a permanent role with a leading consultancy who have partnered up with major players in the Defence industry. This Network Engineer role will see you join an established team of skilled engineers covering Cisco and Juniper Network Infrastructure, to work on an advanced project which is using Agile methodology. You must be DV cleared otherwise we cannot consider your application. As such, we are looking for a proven Network Engineer with live DV clearance, ideally with previously work experience in NOC/SOC (2nd/3rd line) environments and with the following experience: Proven experience with Cisco Routers and Switches platforms Strong understanding of TCP/IP and routing protocols - BGP, OSPF, RIP, EIGRP Experience of Cisco ACI, Hyperflex, UCS platforms, Firepower, ASA, ISE, BGP EVPN VXLAN, and IPSec/SSL VPNs Good understanding of Ethernet, VLANs, Port Aggregation, and 802.1Q Trunking Excellent verbal and written communication skills Ability to support and troubleshoot to resolve complex incidents CCNA minimum certification This Network Engineer is based in Hampshire full time, and they are offering a salary of £55,000 - £65,000 + benefits. Please note, due to the highly sensitive nature of the project we cannot accept any candidates who don't have live DV Clearance! To apply for this Network Engineer permanent position, please send your CV to Jennifer Palmer at IT Recruitment Solutions. Network Engineer, NOC, SOC, Network Support, Cisco, Juniper, CCNA, Permanent, DV Cleared, Developed Vetting, Hampshire, Defence £55,000 - £65,000 + benefits
We are currently looking on behalf of one of our important clients for a Software Packaging Specialist (Medical Device Sector). The role is a permanent position based in Bern Canton with good home office allowance. Your Role: Configure, test & deploy software packages for Windows 10/11, Android, iOS & macOS devices. Automate software deployment & approval processes. Support the further development & operation of Mobile Device Management (MDM) Partake in incident management in the area of Software Delivery at 2nd & 3rd level. Ensure necessary system documentation. Administrate on-premise &/or SaaS applications. Your Skills: At least 2 years of relevant professional experience as an Software Packaging Specialist, ICT System Specialist or Client Engineer or Similar. A strong knowledge & experience in the areas of Software Packaging & Deployment, Automation, PowerShell & Azure Your Profile: Completed Higher Education/University Degree in Computer Science (or similar). Analytical, conceptual, communicative & team-oriented. Self-motivated, systematic & structured. Fluent English & business proficient German (to at least B2 level) language skills are mandatory requirements.
18/09/2024
Full time
We are currently looking on behalf of one of our important clients for a Software Packaging Specialist (Medical Device Sector). The role is a permanent position based in Bern Canton with good home office allowance. Your Role: Configure, test & deploy software packages for Windows 10/11, Android, iOS & macOS devices. Automate software deployment & approval processes. Support the further development & operation of Mobile Device Management (MDM) Partake in incident management in the area of Software Delivery at 2nd & 3rd level. Ensure necessary system documentation. Administrate on-premise &/or SaaS applications. Your Skills: At least 2 years of relevant professional experience as an Software Packaging Specialist, ICT System Specialist or Client Engineer or Similar. A strong knowledge & experience in the areas of Software Packaging & Deployment, Automation, PowerShell & Azure Your Profile: Completed Higher Education/University Degree in Computer Science (or similar). Analytical, conceptual, communicative & team-oriented. Self-motivated, systematic & structured. Fluent English & business proficient German (to at least B2 level) language skills are mandatory requirements.
Third Line Support Analyst - Horsham OR Watford - Onsite - Permanent The Ideal candidate will be providing escalated support to end users, ensuring they can perform their tasks without disruption. This role involves managing and resolving incidents that were escalated from the 2nd line of support, logging and prioritising requests, and working to resolve them within Service Level Agreements (SLAs). The analyst will utilise diagnostic and service management tools and provide hands-on support at the desktop level if needed. Troubleshooting must be done quickly and accurately to minimise downtime. Additionally, the requirement for Security Clearance (SC) indicates that the individual will be working in a sensitive environment, possibly handling confidential or classified information. Responsibilities: Perform analysis, diagnosis, and resolution of IT problems escalated from Service Desk for end users, and recommend and implement corrective solutions by way of structured change control mechanisms wherever needed Accurately document instances of IT equipment or component failure, repair, installation, and removal. To continually develop and apply diagnostic utilities to aid in troubleshooting. Apply diagnostic utilities to aid in troubleshooting. Develop help sheets and FAQ lists and manage knowledge for end user and IT consumption. Evaluate documented resolutions and analyse trends for ways to prevent future problems. To learn about and alert Service Management Team to emerging trends in incidents and actively manage root causes. Test fixes to ensure the problem has been adequately resolved. Perform post-resolution follow ups to help requests. Record, track and document the service desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution. Ensure that the resolution of Incidents, Problems and Service Requests remain on target and act as required to rectify impediments to their resolution Assist in software and hardware releases and roll-outs, including communication to the end users. Assist in developing long-term strategies and capacity planning for meeting future ICT hardware needs Take ownership of Problem Management - chasing outcomes for Problems, log new Problems from trends in incidents, advise Service Desk of Problem for linked tickets Support mobile application life cycle - application assessment to provide escalated Intune troubleshootings for testing/validation New starter/leavers management in Azure for FDIS Technical Skills ITIL Foundation V4 Office 365 use Microsoft Azure Microsoft Intune HP Hardware Additional Information Location: Horsham or Watford (On-site) Salary: £35,000 - £40,000 per annum Hours: 37.5 per week MUST HAVE SC CLEARANCE! Start date: ASAP Permanent Position Please note the ideal candidate will need to have SC Clearance. If you are interested, please apply. Alternatively, please send your CV to (see below) Randstad Technologies Ltd is a leading specialist recruitment business for the IT & Engineering industries. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
18/09/2024
Full time
Third Line Support Analyst - Horsham OR Watford - Onsite - Permanent The Ideal candidate will be providing escalated support to end users, ensuring they can perform their tasks without disruption. This role involves managing and resolving incidents that were escalated from the 2nd line of support, logging and prioritising requests, and working to resolve them within Service Level Agreements (SLAs). The analyst will utilise diagnostic and service management tools and provide hands-on support at the desktop level if needed. Troubleshooting must be done quickly and accurately to minimise downtime. Additionally, the requirement for Security Clearance (SC) indicates that the individual will be working in a sensitive environment, possibly handling confidential or classified information. Responsibilities: Perform analysis, diagnosis, and resolution of IT problems escalated from Service Desk for end users, and recommend and implement corrective solutions by way of structured change control mechanisms wherever needed Accurately document instances of IT equipment or component failure, repair, installation, and removal. To continually develop and apply diagnostic utilities to aid in troubleshooting. Apply diagnostic utilities to aid in troubleshooting. Develop help sheets and FAQ lists and manage knowledge for end user and IT consumption. Evaluate documented resolutions and analyse trends for ways to prevent future problems. To learn about and alert Service Management Team to emerging trends in incidents and actively manage root causes. Test fixes to ensure the problem has been adequately resolved. Perform post-resolution follow ups to help requests. Record, track and document the service desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution. Ensure that the resolution of Incidents, Problems and Service Requests remain on target and act as required to rectify impediments to their resolution Assist in software and hardware releases and roll-outs, including communication to the end users. Assist in developing long-term strategies and capacity planning for meeting future ICT hardware needs Take ownership of Problem Management - chasing outcomes for Problems, log new Problems from trends in incidents, advise Service Desk of Problem for linked tickets Support mobile application life cycle - application assessment to provide escalated Intune troubleshootings for testing/validation New starter/leavers management in Azure for FDIS Technical Skills ITIL Foundation V4 Office 365 use Microsoft Azure Microsoft Intune HP Hardware Additional Information Location: Horsham or Watford (On-site) Salary: £35,000 - £40,000 per annum Hours: 37.5 per week MUST HAVE SC CLEARANCE! Start date: ASAP Permanent Position Please note the ideal candidate will need to have SC Clearance. If you are interested, please apply. Alternatively, please send your CV to (see below) Randstad Technologies Ltd is a leading specialist recruitment business for the IT & Engineering industries. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.