1st Line Support Engineer/2nd Line/Support Engineer/Helpdesk analyst/Service desk, ITIL. Based in Wiltshire, South West Rate 220p/d Inside IR35/Umbrella ASAP, 3 months initially IT Service Desk Analyst, Helpdesk Engineer, First Line Support- Windows 10 required by our services client based near Salisbury, Wiltshire. Commutable from Devizes, Basingstoke, Andover, Bath, Amesbury, Swindon, Trowbridge, Chippenham, Marlborough Rate 220 p/d Inside IR35/Umbrella 5 days on site then moving to hybrid working. Due to remote location own transport is essential and candidates MUST BE local to site. Working in an SC Security Cleared environment. You will currently hold SC/DV Clearance, or be eligible to undertake. You will be supporting and maintaining IT services and providing support to users via the IT Service Desk whilst handling and managing incoming calls to the IT Service Desk and log within the Service Management tool Ensuring all IT Incidents and Service Requests are resolved in a fast and efficient manner and recorded to the appropriate level Essential Skills Microsoft Office and moving towards windows 10, Windows 11 beneficial Antivirus software knowledge Desktop Installation knowledge ITIL V3 Foundation Supporting desktops PC's including hardware Software licensing, in particular Microsoft Volume Licensing (Desirable) Excellent written and oral communication skills required, must have the ability to work alone and as part of a team, working to right deadlines. SmartSourcing are a Disability Confident Employer and we promote, celebrate and value diversity, we are committed to promoting equality and inclusion for all
14/01/2025
Project-based
1st Line Support Engineer/2nd Line/Support Engineer/Helpdesk analyst/Service desk, ITIL. Based in Wiltshire, South West Rate 220p/d Inside IR35/Umbrella ASAP, 3 months initially IT Service Desk Analyst, Helpdesk Engineer, First Line Support- Windows 10 required by our services client based near Salisbury, Wiltshire. Commutable from Devizes, Basingstoke, Andover, Bath, Amesbury, Swindon, Trowbridge, Chippenham, Marlborough Rate 220 p/d Inside IR35/Umbrella 5 days on site then moving to hybrid working. Due to remote location own transport is essential and candidates MUST BE local to site. Working in an SC Security Cleared environment. You will currently hold SC/DV Clearance, or be eligible to undertake. You will be supporting and maintaining IT services and providing support to users via the IT Service Desk whilst handling and managing incoming calls to the IT Service Desk and log within the Service Management tool Ensuring all IT Incidents and Service Requests are resolved in a fast and efficient manner and recorded to the appropriate level Essential Skills Microsoft Office and moving towards windows 10, Windows 11 beneficial Antivirus software knowledge Desktop Installation knowledge ITIL V3 Foundation Supporting desktops PC's including hardware Software licensing, in particular Microsoft Volume Licensing (Desirable) Excellent written and oral communication skills required, must have the ability to work alone and as part of a team, working to right deadlines. SmartSourcing are a Disability Confident Employer and we promote, celebrate and value diversity, we are committed to promoting equality and inclusion for all
Junior NOC Engineer - CCNA Global IP carrier is looking to recruit a junior IP NOC Engineer to provide network monitoring and troubleshooting of a global IP network, as well as large enterprise customers networks covering Cisco and Juniper IP MPLS BGP and Firewall services. To apply you need to have a CCNA and some general networking experience such as WAN, LAN and or Firewall skills. Ideally you will have a good understanding of the TCP/IP stack and be familiar with routing protocols such as BGP/OSPF and a willingness to learn to skills. This is an excellent opportunity for a service desk - NOC analyst or junior network engineer to work for a global IP service provider support global enterprise networks.
13/01/2025
Full time
Junior NOC Engineer - CCNA Global IP carrier is looking to recruit a junior IP NOC Engineer to provide network monitoring and troubleshooting of a global IP network, as well as large enterprise customers networks covering Cisco and Juniper IP MPLS BGP and Firewall services. To apply you need to have a CCNA and some general networking experience such as WAN, LAN and or Firewall skills. Ideally you will have a good understanding of the TCP/IP stack and be familiar with routing protocols such as BGP/OSPF and a willingness to learn to skills. This is an excellent opportunity for a service desk - NOC analyst or junior network engineer to work for a global IP service provider support global enterprise networks.
Service Desk Analyst (SC Cleared) - 6 months - Leiston - Inside IR35 Hamilton Barnes is currently representing a market leading utilises organisation who are recruiting for a SC Cleared Service Desk Analyst, to work an initial 6 Month Contact with the view to extension for over 12 months. The role require 5 Day Per Week onsite in Leiston. Key Responsibilities: Keying the incidents from Client ticket system to Partners ticket system. Act as an escalation point agent when difficult are received. Responsible for troubleshooting IT related issues such as but not limited to software/applications to hardware, such as desktops, laptops, printers, and Phones of the accounts designated users Responsible for monitor and maintaining defined SLA's. Apply temporary/permanent fixes, as required to eliminate issues. What you Will Ideally Bring: Familiarity with ITIL practices, including incident logging, prioritization, and resolution within defined SLAs using tools such as ServiceNow or similar ITSM platforms. Analytical mindset with the ability to diagnose and resolve issues quickly while escalating complex problems appropriately. Familiarity with Windows OS, Microsoft Office Suite, and basic networking concepts (eg, TCP/IP, DNS, VPN). Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users and liaise effectively with technical teams. Clean Driving Licence Contract Details: Duration: 6 months Location: Leiston 5 Days Per Week Onsite Day Rate: Up to £225 Per Day (Inside IR35) Active SC Clearance Service Desk Analyst (SC Cleared) - 6 months - Leiston - Inside IR35
10/01/2025
Project-based
Service Desk Analyst (SC Cleared) - 6 months - Leiston - Inside IR35 Hamilton Barnes is currently representing a market leading utilises organisation who are recruiting for a SC Cleared Service Desk Analyst, to work an initial 6 Month Contact with the view to extension for over 12 months. The role require 5 Day Per Week onsite in Leiston. Key Responsibilities: Keying the incidents from Client ticket system to Partners ticket system. Act as an escalation point agent when difficult are received. Responsible for troubleshooting IT related issues such as but not limited to software/applications to hardware, such as desktops, laptops, printers, and Phones of the accounts designated users Responsible for monitor and maintaining defined SLA's. Apply temporary/permanent fixes, as required to eliminate issues. What you Will Ideally Bring: Familiarity with ITIL practices, including incident logging, prioritization, and resolution within defined SLAs using tools such as ServiceNow or similar ITSM platforms. Analytical mindset with the ability to diagnose and resolve issues quickly while escalating complex problems appropriately. Familiarity with Windows OS, Microsoft Office Suite, and basic networking concepts (eg, TCP/IP, DNS, VPN). Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users and liaise effectively with technical teams. Clean Driving Licence Contract Details: Duration: 6 months Location: Leiston 5 Days Per Week Onsite Day Rate: Up to £225 Per Day (Inside IR35) Active SC Clearance Service Desk Analyst (SC Cleared) - 6 months - Leiston - Inside IR35
IT Support Team Lead - Birmingham Hybrid working Salary upto £50,000 EUC Team Lead required for a leading client based in Birmingham. My client is currently looking to hire a EUC Team Lead to come on board to oversee a team of up to 10 EUS analysts across multiple locations, ensuring the delivery of high-quality IT support for end users at all times. The EUS Team Lead will support the development, maintenance, and adherence to operational processes, tools, and procedures, while also managing escalations and collaborating with resolver teams to address major issues effectively. In addition to fulfilling line management duties, the EUS Team Lead will provide onsite IT support for colleagues, addressing technical incidents and service requests for a range of end-user devices, including iPhones, iPads, PCs, and laptops. This role requires strong technical expertise to resolve issues and where appropriate, serve as an interface for functions such as IT Service Desk, Major Incident Management, Asset Management, Change Management, and Problem Management. Key skills, * Previous EUC experience * Previous experience in an onsite 2nd line engineering role. * Strong knowledge of endpoint device hardware, including HP and Apple laptops, iPhones, iPads, office telephony, and Wi-Fi systems. * Proficiency in accessing and configuring firmware/BIOS to meet organizational standards. * Familiarity with operating systems, including installation, updates, and remediation for all supported versions of Microsoft Windows. * Expertise in endpoint software suites, including installation, updates, and remediation for all supported versions of Microsoft Office. * Enterprise Mobile Device Management experience, including device enrollment/un-enrollment and profile push on platforms such as MobileIron. * Knowledge of endpoint enterprise management systems, such as device updates and software installations via Microsoft SCCM and BitLocker. * Proficiency with enterprise deployment technologies, including pre-boot configuration and device build sequences using Microsoft SCCM and MDT. * Expertise in endpoint enterprise encryption systems, including device enrollment, encryption/decryption, and user/device management with tools like Microsoft MBAM and BitLocker. * Strong understanding of core application technologies, such as email, document management, and time recording systems. * Solid understanding of Group Policy operations. * Hands-on experience with PC device builds and post-build configuration. * Proficiency in iOS/iPhone/iPad device builds, post-build configuration, and support. * Experience in break/fix work from incident and request queues. * Maintenance of endpoint devices, including Windows updates, antivirus software, and encryption tools. * Device administration using SCCM, MDM, and Active Directory. * User administration in Microsoft Office 365 and Active Directory. Interested? Please submit your updated CV to Dean Parkes at Crimson or immediate consideration. Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn £250 worth of vouchers! Crimson is acting as an employment agency regarding this vacancy
09/01/2025
Full time
IT Support Team Lead - Birmingham Hybrid working Salary upto £50,000 EUC Team Lead required for a leading client based in Birmingham. My client is currently looking to hire a EUC Team Lead to come on board to oversee a team of up to 10 EUS analysts across multiple locations, ensuring the delivery of high-quality IT support for end users at all times. The EUS Team Lead will support the development, maintenance, and adherence to operational processes, tools, and procedures, while also managing escalations and collaborating with resolver teams to address major issues effectively. In addition to fulfilling line management duties, the EUS Team Lead will provide onsite IT support for colleagues, addressing technical incidents and service requests for a range of end-user devices, including iPhones, iPads, PCs, and laptops. This role requires strong technical expertise to resolve issues and where appropriate, serve as an interface for functions such as IT Service Desk, Major Incident Management, Asset Management, Change Management, and Problem Management. Key skills, * Previous EUC experience * Previous experience in an onsite 2nd line engineering role. * Strong knowledge of endpoint device hardware, including HP and Apple laptops, iPhones, iPads, office telephony, and Wi-Fi systems. * Proficiency in accessing and configuring firmware/BIOS to meet organizational standards. * Familiarity with operating systems, including installation, updates, and remediation for all supported versions of Microsoft Windows. * Expertise in endpoint software suites, including installation, updates, and remediation for all supported versions of Microsoft Office. * Enterprise Mobile Device Management experience, including device enrollment/un-enrollment and profile push on platforms such as MobileIron. * Knowledge of endpoint enterprise management systems, such as device updates and software installations via Microsoft SCCM and BitLocker. * Proficiency with enterprise deployment technologies, including pre-boot configuration and device build sequences using Microsoft SCCM and MDT. * Expertise in endpoint enterprise encryption systems, including device enrollment, encryption/decryption, and user/device management with tools like Microsoft MBAM and BitLocker. * Strong understanding of core application technologies, such as email, document management, and time recording systems. * Solid understanding of Group Policy operations. * Hands-on experience with PC device builds and post-build configuration. * Proficiency in iOS/iPhone/iPad device builds, post-build configuration, and support. * Experience in break/fix work from incident and request queues. * Maintenance of endpoint devices, including Windows updates, antivirus software, and encryption tools. * Device administration using SCCM, MDM, and Active Directory. * User administration in Microsoft Office 365 and Active Directory. Interested? Please submit your updated CV to Dean Parkes at Crimson or immediate consideration. Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn £250 worth of vouchers! Crimson is acting as an employment agency regarding this vacancy
EUC Team Lead - Birmingham Hybrid working Salary upto £50,000 EUC Team Lead required for a leading client based in Birmingham. My client is currently looking to hire a EUC Team Lead to come on board to oversee a team of up to 10 EUS analysts across multiple locations, ensuring the delivery of high-quality IT support for end users at all times. The EUS Team Lead will support the development, maintenance, and adherence to operational processes, tools, and procedures, while also managing escalations and collaborating with resolver teams to address major issues effectively. In addition to fulfilling line management duties, the EUS Team Lead will provide onsite IT support for colleagues, addressing technical incidents and service requests for a range of end-user devices, including iPhones, iPads, PCs, and laptops. This role requires strong technical expertise to resolve issues and where appropriate, serve as an interface for functions such as IT Service Desk, Major Incident Management, Asset Management, Change Management, and Problem Management. Key skills, Previous EUC experience Previous experience in an onsite 2nd line engineering role. Strong knowledge of endpoint device hardware, including HP and Apple laptops, iPhones, iPads, office telephony, and Wi-Fi systems. Proficiency in accessing and configuring firmware/BIOS to meet organizational standards. Familiarity with operating systems, including installation, updates, and remediation for all supported versions of Microsoft Windows. Expertise in endpoint software suites, including installation, updates, and remediation for all supported versions of Microsoft Office. Enterprise Mobile Device Management experience, including device enrollment/un-enrollment and profile push on platforms such as MobileIron. Knowledge of endpoint enterprise management systems, such as device updates and software installations via Microsoft SCCM and BitLocker. Proficiency with enterprise deployment technologies, including pre-boot configuration and device build sequences using Microsoft SCCM and MDT. Expertise in endpoint enterprise encryption systems, including device enrollment, encryption/decryption, and user/device management with tools like Microsoft MBAM and BitLocker. Strong understanding of core application technologies, such as email, document management, and time recording systems. Solid understanding of Group Policy operations. Hands-on experience with PC device builds and post-build configuration. Proficiency in iOS/iPhone/iPad device builds, post-build configuration, and support. Experience in break/fix work from incident and request queues. Maintenance of endpoint devices, including Windows updates, antivirus software, and encryption tools. Device administration using SCCM, MDM, and Active Directory. User administration in Microsoft Office 365 and Active Directory. Interested? Please submit your updated CV to Dean Parkes at Crimson or immediate consideration. Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn £250 worth of vouchers! Crimson is acting as an employment agency regarding this vacancy
09/01/2025
Full time
EUC Team Lead - Birmingham Hybrid working Salary upto £50,000 EUC Team Lead required for a leading client based in Birmingham. My client is currently looking to hire a EUC Team Lead to come on board to oversee a team of up to 10 EUS analysts across multiple locations, ensuring the delivery of high-quality IT support for end users at all times. The EUS Team Lead will support the development, maintenance, and adherence to operational processes, tools, and procedures, while also managing escalations and collaborating with resolver teams to address major issues effectively. In addition to fulfilling line management duties, the EUS Team Lead will provide onsite IT support for colleagues, addressing technical incidents and service requests for a range of end-user devices, including iPhones, iPads, PCs, and laptops. This role requires strong technical expertise to resolve issues and where appropriate, serve as an interface for functions such as IT Service Desk, Major Incident Management, Asset Management, Change Management, and Problem Management. Key skills, Previous EUC experience Previous experience in an onsite 2nd line engineering role. Strong knowledge of endpoint device hardware, including HP and Apple laptops, iPhones, iPads, office telephony, and Wi-Fi systems. Proficiency in accessing and configuring firmware/BIOS to meet organizational standards. Familiarity with operating systems, including installation, updates, and remediation for all supported versions of Microsoft Windows. Expertise in endpoint software suites, including installation, updates, and remediation for all supported versions of Microsoft Office. Enterprise Mobile Device Management experience, including device enrollment/un-enrollment and profile push on platforms such as MobileIron. Knowledge of endpoint enterprise management systems, such as device updates and software installations via Microsoft SCCM and BitLocker. Proficiency with enterprise deployment technologies, including pre-boot configuration and device build sequences using Microsoft SCCM and MDT. Expertise in endpoint enterprise encryption systems, including device enrollment, encryption/decryption, and user/device management with tools like Microsoft MBAM and BitLocker. Strong understanding of core application technologies, such as email, document management, and time recording systems. Solid understanding of Group Policy operations. Hands-on experience with PC device builds and post-build configuration. Proficiency in iOS/iPhone/iPad device builds, post-build configuration, and support. Experience in break/fix work from incident and request queues. Maintenance of endpoint devices, including Windows updates, antivirus software, and encryption tools. Device administration using SCCM, MDM, and Active Directory. User administration in Microsoft Office 365 and Active Directory. Interested? Please submit your updated CV to Dean Parkes at Crimson or immediate consideration. Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn £250 worth of vouchers! Crimson is acting as an employment agency regarding this vacancy
