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Technical Manager, ServiceNow Developers and Administrators

SALARY: $150k-$170k plus 15%

LOCATION: CHICAGO, IL

Looking for a hands on manager leading a team of ServiceNow developers and administrators. SecOps integration - configuration out of the box GRC IRM Javascript APIs ServiceNow Cloud ITSM, ITOM, IRM

• Proficient in all areas of ITSM and SACM, including CMDB, Hardware and Software Asset Management (SAM Pro), and Request, Incident, Problem, Change, and Knowledge Management.
• Certified ServiceNow System Administrator.
• ServiceNow CIS Experience
• ITIL - Foundations V3 Certification
• Experience with Software & Hardware Asset Management Implementation.
• Proficient in Agile/SCRUM Methodology as well as Waterfall and SDLC.
• Profound knowledge of Microsoft, Linux, and Mac Operating systems.
• 12 Years' dealing with business enterprise setups as well as client SAAS implementation. (SalesForce, ServiceNow, Email Archiving, Technical Account Management)
• Exchange Experience (PowerShell and JavaScript).

Summary

The Manager, Software Engineering will be responsible for leading the platform team that will work with other teams of software & systems engineers, business systems analysts and application architects who plan, design, develop, test and deploy technology solutions.

Responsibilities

Manage a ServiceNow development team

Qualifications & Experience

• 8+ years in implementing various solutions
• + years of relevant work experience implementing and managing IT, Security and/or GRC solutions
• Knowledge of system architecture and data analytics

Technical Skills & Background

• Working knowledge with ServiceNow and familiarity with other cloud-based technology management solutions (eg, Jira, Confluence, Workday, Oracle Cloud, etc.)
• Working knowledge of JavaScript
• Knowledge of various IT processes and best practices
• Knowledge of Agile Development framework and effective SCRUM techniques

Certifications

• [Preferred] ServiceNow Certified System Administrator
• [Preferred] ServiceNow Certified Application Developer
• [Preferred] ITIL Certification