fortice
Genesys SME Clearance required: n/a Duration: 6 months Location: Hybrid - 2-3 days a week onsite in Holborn, London IR35 Status: Mandated PAYE only We are heading up a recruitment drive for a global consultancy that require a Genesys SME to join them on a major banking project that's based in London 2 days per week. Job Description: Looking for 5-10+ years experience - main skills they are after are Genesys CX cloud and Digital implementation experience. As a Genesys Subject Matter Expert (SME), you will be responsible for providing in-depth expertise, guidance, and support for the design, implementation, and optimization of Genesys contact center solutions. Leveraging your deep understanding of Genesys technologies and best practices, you will collaborate with cross-functional teams to drive the successful deployment and ongoing management of Genesys-based contact center environments. Responsibilities: Solution Design and Architecture: Lead the design and architecture of Genesys contact center solutions, ensuring alignment with business requirements, industry best practices, and scalability. Define system architecture, component configurations, integration points, and technical specifications based on business needs and objectives. Implementation and Configuration: Configure and customize Genesys software components, modules, and features to meet specific business requirements and use cases. Collaborate with internal IT teams, vendors, and partners to implement Genesys solutions, ensuring seamless integration with existing systems and applications. Technical Consultation and Support: Provide expert guidance, advice, and troubleshooting support to internal teams, customers, and partners on Genesys-related technical issues, challenges, and solutions. Serve as a trusted advisor on Genesys technologies, capabilities, and best practices, helping stakeholders maximize the value of their Genesys investments. Performance Optimization and Tuning: Identify opportunities to optimize performance, efficiency, and scalability of Genesys contact center environments through system tuning, configuration adjustments, and capacity planning. Conduct performance assessments, diagnostic analyses, and tuning activities to ensure optimal performance under varying workloads and conditions. Training and Knowledge Transfer: Develop and deliver training sessions, workshops, and educational materials to internal teams and stakeholders on Genesys products, features, and implementation methodologies. Facilitate knowledge sharing and collaboration within the organization to build internal expertise and capabilities in Genesys technologies. Vendor Management and Relationship Building: Build and maintain relationships with Genesys representatives, partners, and ecosystem vendors to stay informed about product updates, roadmap developments, and industry trends. Collaborate with Genesys ecosystem partners to leverage complementary technologies and solutions that enhance the capabilities and value proposition of Genesys contact center offerings. Skills and qualifications: Bachelor's or master's degree in computer science, Information Technology, or related field. 5+ years of experience in contact center technology implementation, with a focus on Genesys solutions. Deep expertise in Genesys PureConnect, PureCloud, or PureEngage platforms, including configuration, administration, and integration capabilities. Strong understanding of contact center concepts, architectures, protocols, and standards (eg, SIP, VoIP, CTI, ACD, IVR). Excellent troubleshooting, analytical, and problem-solving skills, with the ability to diagnose and resolve complex technical issues. Effective communication, collaboration, and stakeholder management skills. Genesys certifications such as Genesys Certified Professional (GCP), Genesys Certified Associate (GCA), or equivalent are highly desirable.
Genesys SME Clearance required: n/a Duration: 6 months Location: Hybrid - 2-3 days a week onsite in Holborn, London IR35 Status: Mandated PAYE only We are heading up a recruitment drive for a global consultancy that require a Genesys SME to join them on a major banking project that's based in London 2 days per week. Job Description: Looking for 5-10+ years experience - main skills they are after are Genesys CX cloud and Digital implementation experience. As a Genesys Subject Matter Expert (SME), you will be responsible for providing in-depth expertise, guidance, and support for the design, implementation, and optimization of Genesys contact center solutions. Leveraging your deep understanding of Genesys technologies and best practices, you will collaborate with cross-functional teams to drive the successful deployment and ongoing management of Genesys-based contact center environments. Responsibilities: Solution Design and Architecture: Lead the design and architecture of Genesys contact center solutions, ensuring alignment with business requirements, industry best practices, and scalability. Define system architecture, component configurations, integration points, and technical specifications based on business needs and objectives. Implementation and Configuration: Configure and customize Genesys software components, modules, and features to meet specific business requirements and use cases. Collaborate with internal IT teams, vendors, and partners to implement Genesys solutions, ensuring seamless integration with existing systems and applications. Technical Consultation and Support: Provide expert guidance, advice, and troubleshooting support to internal teams, customers, and partners on Genesys-related technical issues, challenges, and solutions. Serve as a trusted advisor on Genesys technologies, capabilities, and best practices, helping stakeholders maximize the value of their Genesys investments. Performance Optimization and Tuning: Identify opportunities to optimize performance, efficiency, and scalability of Genesys contact center environments through system tuning, configuration adjustments, and capacity planning. Conduct performance assessments, diagnostic analyses, and tuning activities to ensure optimal performance under varying workloads and conditions. Training and Knowledge Transfer: Develop and deliver training sessions, workshops, and educational materials to internal teams and stakeholders on Genesys products, features, and implementation methodologies. Facilitate knowledge sharing and collaboration within the organization to build internal expertise and capabilities in Genesys technologies. Vendor Management and Relationship Building: Build and maintain relationships with Genesys representatives, partners, and ecosystem vendors to stay informed about product updates, roadmap developments, and industry trends. Collaborate with Genesys ecosystem partners to leverage complementary technologies and solutions that enhance the capabilities and value proposition of Genesys contact center offerings. Skills and qualifications: Bachelor's or master's degree in computer science, Information Technology, or related field. 5+ years of experience in contact center technology implementation, with a focus on Genesys solutions. Deep expertise in Genesys PureConnect, PureCloud, or PureEngage platforms, including configuration, administration, and integration capabilities. Strong understanding of contact center concepts, architectures, protocols, and standards (eg, SIP, VoIP, CTI, ACD, IVR). Excellent troubleshooting, analytical, and problem-solving skills, with the ability to diagnose and resolve complex technical issues. Effective communication, collaboration, and stakeholder management skills. Genesys certifications such as Genesys Certified Professional (GCP), Genesys Certified Associate (GCA), or equivalent are highly desirable.
eurpeople Recruitment Ltd
SAP Cutover Lead: eurpeople's customer, a global leading organisation is seeking an experienced SAP Cutover Lead to join their new, longterm, brownfield project in Switzerland. We're seeking a SAP Cutover Lead, for a multi-year S/4 Brownfield Conversion project: The business environment is quite large with many crossover business lines, and as such, experience of performing this role in complex large scale multi region or global project environments is essential. Small scale cutover project experience or individual business line experience is not sufficient in this scenario. Brownfield S/4 HANA migration experience or upgrade (Conversion from ECC to S/4 HANA) experience is essential. Experience with Conversion cycles for remediation of data High level stakeholder skills (quality of information needs to be at a proficient level), some programme management experience would be helpful so they can understand the broader topics. NZDT "Near Zero Down Time" or experience with other strategies for downtime optimizations would be helpful. Job description: 1. Strategic Oversight: Provide strategic oversight and leadership for the entire cutover process, ensuring alignment with the overall project strategy and business objectives. Develop and communicate the cutover strategy to all stakeholders, ensuring clarity and understanding. 2. Team Leadership: Lead and manage the cutover team, including cutover managers, consultants, and other relevant personnel. Assign roles and responsibilities within the cutover team, ensuring effective coordination and collaboration. 3. Stakeholder Management: Engage with key stakeholders, including business leaders, project managers, and technical teams, to ensure alignment and support for cutover activities. Communicate cutover plans, progress, and issues to stakeholders, ensuring transparency and buy-in. 4. Risk Management: Identify and assess risks associated with the cutover process, developing and implementing mitigation strategies. Monitor and manage cutover risks, ensuring proactive resolution of potential issues. 5. Resource Allocation: Allocate and manage resources, including personnel, tools, and budget, to ensure successful cutover execution. Ensure that all necessary resources are available and ready for the cutover activities. 6. Performance Monitoring: Monitor the performance of the cutover process, using metrics and KPIs to track progress and identify areas for improvement. Conduct post-cutover reviews and assessments to capture lessons learned and improve future cutover processes. 7. Governance and Compliance: Ensure that the cutover process adheres to organizational policies, industry standards, and regulatory requirements. Implement cutover deliverables, governance frameworks and controls to ensure the integrity and compliance of the cutover activities. Selected candidates would need to be flexible to undertake travel to Switzerland at approximately 1-2 times per month. The customer WILL NOT consider candidate(s) who DO NOT possess a relevant passport that allows them to immediately travel to the project location. Candidates who require visas, work permits or sponsorship need not apply. eurpeople is acting as an Employment Business in relation to this vacancy. eurpeople is an Equal Opportunities employer; we welcome applicants from all backgrounds. For more information please send your CV providing your contact details and a representative of eurpeople will contact you. Alternatively please call eurpeople on the telephone number provided.
SAP Cutover Lead: eurpeople's customer, a global leading organisation is seeking an experienced SAP Cutover Lead to join their new, longterm, brownfield project in Switzerland. We're seeking a SAP Cutover Lead, for a multi-year S/4 Brownfield Conversion project: The business environment is quite large with many crossover business lines, and as such, experience of performing this role in complex large scale multi region or global project environments is essential. Small scale cutover project experience or individual business line experience is not sufficient in this scenario. Brownfield S/4 HANA migration experience or upgrade (Conversion from ECC to S/4 HANA) experience is essential. Experience with Conversion cycles for remediation of data High level stakeholder skills (quality of information needs to be at a proficient level), some programme management experience would be helpful so they can understand the broader topics. NZDT "Near Zero Down Time" or experience with other strategies for downtime optimizations would be helpful. Job description: 1. Strategic Oversight: Provide strategic oversight and leadership for the entire cutover process, ensuring alignment with the overall project strategy and business objectives. Develop and communicate the cutover strategy to all stakeholders, ensuring clarity and understanding. 2. Team Leadership: Lead and manage the cutover team, including cutover managers, consultants, and other relevant personnel. Assign roles and responsibilities within the cutover team, ensuring effective coordination and collaboration. 3. Stakeholder Management: Engage with key stakeholders, including business leaders, project managers, and technical teams, to ensure alignment and support for cutover activities. Communicate cutover plans, progress, and issues to stakeholders, ensuring transparency and buy-in. 4. Risk Management: Identify and assess risks associated with the cutover process, developing and implementing mitigation strategies. Monitor and manage cutover risks, ensuring proactive resolution of potential issues. 5. Resource Allocation: Allocate and manage resources, including personnel, tools, and budget, to ensure successful cutover execution. Ensure that all necessary resources are available and ready for the cutover activities. 6. Performance Monitoring: Monitor the performance of the cutover process, using metrics and KPIs to track progress and identify areas for improvement. Conduct post-cutover reviews and assessments to capture lessons learned and improve future cutover processes. 7. Governance and Compliance: Ensure that the cutover process adheres to organizational policies, industry standards, and regulatory requirements. Implement cutover deliverables, governance frameworks and controls to ensure the integrity and compliance of the cutover activities. Selected candidates would need to be flexible to undertake travel to Switzerland at approximately 1-2 times per month. The customer WILL NOT consider candidate(s) who DO NOT possess a relevant passport that allows them to immediately travel to the project location. Candidates who require visas, work permits or sponsorship need not apply. eurpeople is acting as an Employment Business in relation to this vacancy. eurpeople is an Equal Opportunities employer; we welcome applicants from all backgrounds. For more information please send your CV providing your contact details and a representative of eurpeople will contact you. Alternatively please call eurpeople on the telephone number provided.
MP Recruitment Group
Kidlington, Oxfordshire
Overview Our solutions deliver value to customers through greater process efficiency, reduction of waste and increased margins. This is an opportunity to join a fast-growing company, based in Oxford that want bring environmental savings to our customers. Reporting into the Head of Engineering, the role of industrial Pipe Fitter is to both help build our new systems in North Oxford at our system development unit as part of a small engineering team and support the installation and commissioning at our customers sites. You need to be ideally a time served pipe fitter or mechanical practical engineer with excellent practical skills in terms of being involved in the building and installation of our industrial systems which involve mechanical content such as plastic tank installation, pump skid installation and PVCu pipe fitting /solvent welding along with electro fusion polyethene fittings experience, PE flexible pipe installations within a production environment. You will be part of an engineering team experienced in building and installing our systems. Key Requirements for the role include: Experience working at working on and installing industrial equipment, pipes, valves, tanks, mechanical structures, indoors and outside. Able to work unsupervised and interpret engineering drawings and engineering instruction for a physical build of a new system. Use of workshop equipment to build our systems Hold a mechanical or process engineering qualification. Experience of working on a customers site, preparation of RAMS and other site-specific requirements. Hold a valid First Aid certificate would be advantageous Provide excellent customer interface as a company representative when at a customers site working within the Engineering Team Apply an appropriate level of urgency to escalations and requests for information Candidate profile Effective hands-on Skilled fitter with good practical skill levels with experience of pipe fitting in an industrial environment (Food industry would be ideal). Positive mentality - demonstrating drive and endurance to achieve results. Proactive and innovative -The role can involve creative ways to overcome an engineering issue on site. Good communicator and relationship builder with colleagues and customers. Working at heights will be required at times (10-12 metres via scissor lift or cherry picket). Personal attributes Technically trained, practical engineer able to read engineering drawings and follow engineering instruction Good team player, able to collaborate with colleagues, customers and sub-contractors Organised, able to manage time and prioritise tasks Enthusiastic and self-motivated Flexible about working hours, installations can be over weekends or in unsocial hours Valid UK Driving Licence Previous equipment installation and commissioning experience ideally in the food manufacturing industry would be advantageous but not critical Desirable Apprentice /Indentured trained Skilled engineering knowledge Forklift certified Able to interpret CAD /read drawings Electric / Electronic Engineering Degree Working at Height certification Please note: Only candidates with the relevant skills and experience will be contacted regarding this position. If you do not hear back from us within 5 days you have unfortunately been unsuccessful in your application for this position, however we may contact you in the future to discuss other opportunities. Please note: That no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the job.
Overview Our solutions deliver value to customers through greater process efficiency, reduction of waste and increased margins. This is an opportunity to join a fast-growing company, based in Oxford that want bring environmental savings to our customers. Reporting into the Head of Engineering, the role of industrial Pipe Fitter is to both help build our new systems in North Oxford at our system development unit as part of a small engineering team and support the installation and commissioning at our customers sites. You need to be ideally a time served pipe fitter or mechanical practical engineer with excellent practical skills in terms of being involved in the building and installation of our industrial systems which involve mechanical content such as plastic tank installation, pump skid installation and PVCu pipe fitting /solvent welding along with electro fusion polyethene fittings experience, PE flexible pipe installations within a production environment. You will be part of an engineering team experienced in building and installing our systems. Key Requirements for the role include: Experience working at working on and installing industrial equipment, pipes, valves, tanks, mechanical structures, indoors and outside. Able to work unsupervised and interpret engineering drawings and engineering instruction for a physical build of a new system. Use of workshop equipment to build our systems Hold a mechanical or process engineering qualification. Experience of working on a customers site, preparation of RAMS and other site-specific requirements. Hold a valid First Aid certificate would be advantageous Provide excellent customer interface as a company representative when at a customers site working within the Engineering Team Apply an appropriate level of urgency to escalations and requests for information Candidate profile Effective hands-on Skilled fitter with good practical skill levels with experience of pipe fitting in an industrial environment (Food industry would be ideal). Positive mentality - demonstrating drive and endurance to achieve results. Proactive and innovative -The role can involve creative ways to overcome an engineering issue on site. Good communicator and relationship builder with colleagues and customers. Working at heights will be required at times (10-12 metres via scissor lift or cherry picket). Personal attributes Technically trained, practical engineer able to read engineering drawings and follow engineering instruction Good team player, able to collaborate with colleagues, customers and sub-contractors Organised, able to manage time and prioritise tasks Enthusiastic and self-motivated Flexible about working hours, installations can be over weekends or in unsocial hours Valid UK Driving Licence Previous equipment installation and commissioning experience ideally in the food manufacturing industry would be advantageous but not critical Desirable Apprentice /Indentured trained Skilled engineering knowledge Forklift certified Able to interpret CAD /read drawings Electric / Electronic Engineering Degree Working at Height certification Please note: Only candidates with the relevant skills and experience will be contacted regarding this position. If you do not hear back from us within 5 days you have unfortunately been unsuccessful in your application for this position, however we may contact you in the future to discuss other opportunities. Please note: That no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the job.