Service Desk Analyst - Law Firm We are recruiting for our client, a leading Global Law firm firm, this position truly offers career progression and multiple, highly competitive benefits, across holidays, health and pension. They offer a great amount of training, and personal and professional development. The role Provide 1st and 2nd line support (via phone, email, and in person). Log support tickets and manage incidents, escalating to 3rd line support when necessary. Responsible for onboarding/off boarding (joiners, leavers and movers) within the business through the use of Active Directory Build laptops and smartphone handsets, and host inductions for new employees. Proficiency in Windows 10, Microsoft 365, and Active Directory user management, anNS. Who are we looking Excellent communication skills Excellent troubleshooting and problem-solving skills. Ability to work effectively in a fast-paced professional environment. My client is looking to recruit URGENTLY, please send your CV in Word format to be considered for this great opportunity. Etech Partners needs to collect and use your personal information when you apply for a role. We understand that you care about your privacy, and we take that seriously. Our Privacy Notice describes our policies and practices regarding collection and use of your personal data. By applying for this job you accept the Privacy Policy.
16/09/2024
Full time
Service Desk Analyst - Law Firm We are recruiting for our client, a leading Global Law firm firm, this position truly offers career progression and multiple, highly competitive benefits, across holidays, health and pension. They offer a great amount of training, and personal and professional development. The role Provide 1st and 2nd line support (via phone, email, and in person). Log support tickets and manage incidents, escalating to 3rd line support when necessary. Responsible for onboarding/off boarding (joiners, leavers and movers) within the business through the use of Active Directory Build laptops and smartphone handsets, and host inductions for new employees. Proficiency in Windows 10, Microsoft 365, and Active Directory user management, anNS. Who are we looking Excellent communication skills Excellent troubleshooting and problem-solving skills. Ability to work effectively in a fast-paced professional environment. My client is looking to recruit URGENTLY, please send your CV in Word format to be considered for this great opportunity. Etech Partners needs to collect and use your personal information when you apply for a role. We understand that you care about your privacy, and we take that seriously. Our Privacy Notice describes our policies and practices regarding collection and use of your personal data. By applying for this job you accept the Privacy Policy.
Harvey Nash are now inviting candidates to apply for the role of Information Security Manager , a permanent role located in Glasgow. The Role The role will work collaboratively with 1st Line cyber team to ensure business assurance plans are shared and the requirements of 2nd Line are understood. Lead and support the business, managing cyber risk and information protection positions effectively. Protecting the business from security threats, by identifying risks and developing appropriate risk migration plans. Providing senior leadership with independent assurance of their cyber risk and information protection posture. You will also take the lead in delivering a defined list of cyber assurance reviews, projects, and initiatives as well as achieving the cyber assurance and compliance related objectives. Essential Cyber security essentials ISO 27001 NIST CSF Strong Technical Background in Data Classification and Data Loss Prevention Experience in information security governance, policy and procedure definition Administration of Active Directory, Azure AD, Windows File Services, SharePoint & Office 365 Implementation of Microsoft Purview and oversight of configuration. Strong broad-based technical background (database, web-based application development, infrastructure etc.) If you're interested in learning more then please send your up to date CV to the following link for consideration
16/09/2024
Full time
Harvey Nash are now inviting candidates to apply for the role of Information Security Manager , a permanent role located in Glasgow. The Role The role will work collaboratively with 1st Line cyber team to ensure business assurance plans are shared and the requirements of 2nd Line are understood. Lead and support the business, managing cyber risk and information protection positions effectively. Protecting the business from security threats, by identifying risks and developing appropriate risk migration plans. Providing senior leadership with independent assurance of their cyber risk and information protection posture. You will also take the lead in delivering a defined list of cyber assurance reviews, projects, and initiatives as well as achieving the cyber assurance and compliance related objectives. Essential Cyber security essentials ISO 27001 NIST CSF Strong Technical Background in Data Classification and Data Loss Prevention Experience in information security governance, policy and procedure definition Administration of Active Directory, Azure AD, Windows File Services, SharePoint & Office 365 Implementation of Microsoft Purview and oversight of configuration. Strong broad-based technical background (database, web-based application development, infrastructure etc.) If you're interested in learning more then please send your up to date CV to the following link for consideration
Role: 2nd Line Systems Administrator Salary: Up to £32,000 per annum + benefits package Location: Onsite in Basingstoke Security Clearance is required for this role. You will be a confident Support Engineer with experience working at a 1st/2nd Line level in a similar role. Experience with windows Servers and virtualisation is required for this role. The role will involve assisting a high profile user community and having direct contact with customers and stakeholders. You will be involved in monitoring the system, triage and escalation. Essential experience required for the 2nd Line System Administrator role; + Windows Servers + Virtualisation - VMWare/HyperV + Support experience If you are interested in discussing this 2nd Line System Administrator role further, please apply or send a copy of your updated CV to (see below) CBSbutler is acting as an employment agency for this role.
16/09/2024
Full time
Role: 2nd Line Systems Administrator Salary: Up to £32,000 per annum + benefits package Location: Onsite in Basingstoke Security Clearance is required for this role. You will be a confident Support Engineer with experience working at a 1st/2nd Line level in a similar role. Experience with windows Servers and virtualisation is required for this role. The role will involve assisting a high profile user community and having direct contact with customers and stakeholders. You will be involved in monitoring the system, triage and escalation. Essential experience required for the 2nd Line System Administrator role; + Windows Servers + Virtualisation - VMWare/HyperV + Support experience If you are interested in discussing this 2nd Line System Administrator role further, please apply or send a copy of your updated CV to (see below) CBSbutler is acting as an employment agency for this role.
Robert Half Technology have partnered exclusively with a fast-growing technology business based near Oxford city centre to recruit an IT Support Lead, acting as the main point of contact for all IT queries. This is a varied role where you will be end-user facing providing support across core desktop technologies and bespoke applications. This role offers a great opportunity to further develop your Cyber Security skills! The Role Provide 1st and 2nd line IT support for hardware and software Manage end user queries through ITSM tool, ensuring tickets are resolved in a timely manner Manage local cyber security needs Support IT security policies and frameworks (Cyber Essentials, ISO27001 etc) About You Previous experience working in an IT Service Desk Strong understanding of MS365, InTune, SharePoint, OneDrive Ability to comply with security standards such as Cyber Essentials, ISO27001 Fantastic customer service skills Paying up to £35,000, based onsite in Oxford 4 days a week (1 day remote working) with excellent benefits! Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: Security alert: scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website:
16/09/2024
Full time
Robert Half Technology have partnered exclusively with a fast-growing technology business based near Oxford city centre to recruit an IT Support Lead, acting as the main point of contact for all IT queries. This is a varied role where you will be end-user facing providing support across core desktop technologies and bespoke applications. This role offers a great opportunity to further develop your Cyber Security skills! The Role Provide 1st and 2nd line IT support for hardware and software Manage end user queries through ITSM tool, ensuring tickets are resolved in a timely manner Manage local cyber security needs Support IT security policies and frameworks (Cyber Essentials, ISO27001 etc) About You Previous experience working in an IT Service Desk Strong understanding of MS365, InTune, SharePoint, OneDrive Ability to comply with security standards such as Cyber Essentials, ISO27001 Fantastic customer service skills Paying up to £35,000, based onsite in Oxford 4 days a week (1 day remote working) with excellent benefits! Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: Security alert: scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website:
Job Title: IT Workplace Services Start date: ASAP latest Start Date: 1.12.2024 Planned duration: 12 months Workload: 100% Remote/Home Office: onsite work required Description: The position is part of the IT End User Services Department and serves as reinforcement for the local onsite IT support team. The IT End User Services team deals directly with customer inquiries and problems relating to Windows, Apple Mac and iOS devices. The position is basically between 1st and 2nd level support. The focus is on 2nd level support and not 1st level. The perfect candidate: The perfect candidate exhibits a Lean-Agile Mindset and working knowledge of the ITIL v3 processes in an IT service delivery. Additionally we are looking for someone who speaks fluent English and has experience with ticketing systems and troubleshooting hardware, software and mobile devices. Tasks & Responsibilities: Acting as a digital enabler for our business colleagues & functions You drive employee productivity through consultancy, provide intimacy and site proximity at the sites, and ensure a personalized employee experience . You leverage available data ( eg: Nexthink, SNOW) for proactive support You support and manage the Incident/Request management processes to ensure Service Level Agreements are met and drive continuous improvement through trend analysis. You manage IT hardware life cycle management & deskside support processes/managed services for the site You provide support & guidance for onsite services (eg events and meetings) by leveraging from internal and external providers. Drive the user experience and promote best practices You drive and enable standard workplace infrastructure, global/local projects, and deployments in collaboration with product teams. You proactively address and follow through on process-improvement ideas You support local audit, inspection and certification requirements You support local Business Continuity and IT Disaster Recovery planning activities Must Haves: Excellent working knowledge of the ITIL v3 processes in an IT service delivery (*) Experience with ticketing systems and troubleshooting hardware, software and mobile devices (*) Enterprise mindset that can break down silos. Focus on delivery through collaboration, and bringing people together to work towards the same purpose across organizational boundaries (*) Exhibits intellectual curiosity and integrity and has a strong passion for innovation Understanding of the supported operating systems, devices and applications, including the Google Suite of Applications, MS Office, etc. Solid written and oral communication skills in English, German is a plus (*) Employee Value Proposition: excellent opportunity to join one of the worlds largest biotech companies Job Title: IT Workplace Support (ITIL V3 ) Location: Zug, Switzerland Job Type: Contract TEKsystems, an Allegis Group company. Allegis Group AG, Aeschengraben 20, CH-4051 Basel, Switzerland. Registration No. CHE-101.865.121. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at our website. To access our Online Privacy Notice, which explains what information we may collect, use, share, and store about you, and describes your rights and choices about this, please go our website. We are part of a global network of companies and as a result, the personal data you provide will be shared within Allegis Group and transferred and processed outside the UK, Switzerland and European Economic Area subject to the protections described in the Allegis Group Online Privacy Notice. We store personal data in the UK, EEA, Switzerland and the USA. If you would like to exercise your privacy rights, please visit the "Contacting Us" section of our Online Privacy Notice on our website for details on how to contact us. To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID if there is an account associated with your request, or identifying information such as your address or date of birth, before proceeding with your request. commitments under the UK Data Protection Act, EU-U.S. Privacy Shield or the Swiss-U.S. Privacy Shield.
16/09/2024
Project-based
Job Title: IT Workplace Services Start date: ASAP latest Start Date: 1.12.2024 Planned duration: 12 months Workload: 100% Remote/Home Office: onsite work required Description: The position is part of the IT End User Services Department and serves as reinforcement for the local onsite IT support team. The IT End User Services team deals directly with customer inquiries and problems relating to Windows, Apple Mac and iOS devices. The position is basically between 1st and 2nd level support. The focus is on 2nd level support and not 1st level. The perfect candidate: The perfect candidate exhibits a Lean-Agile Mindset and working knowledge of the ITIL v3 processes in an IT service delivery. Additionally we are looking for someone who speaks fluent English and has experience with ticketing systems and troubleshooting hardware, software and mobile devices. Tasks & Responsibilities: Acting as a digital enabler for our business colleagues & functions You drive employee productivity through consultancy, provide intimacy and site proximity at the sites, and ensure a personalized employee experience . You leverage available data ( eg: Nexthink, SNOW) for proactive support You support and manage the Incident/Request management processes to ensure Service Level Agreements are met and drive continuous improvement through trend analysis. You manage IT hardware life cycle management & deskside support processes/managed services for the site You provide support & guidance for onsite services (eg events and meetings) by leveraging from internal and external providers. Drive the user experience and promote best practices You drive and enable standard workplace infrastructure, global/local projects, and deployments in collaboration with product teams. You proactively address and follow through on process-improvement ideas You support local audit, inspection and certification requirements You support local Business Continuity and IT Disaster Recovery planning activities Must Haves: Excellent working knowledge of the ITIL v3 processes in an IT service delivery (*) Experience with ticketing systems and troubleshooting hardware, software and mobile devices (*) Enterprise mindset that can break down silos. Focus on delivery through collaboration, and bringing people together to work towards the same purpose across organizational boundaries (*) Exhibits intellectual curiosity and integrity and has a strong passion for innovation Understanding of the supported operating systems, devices and applications, including the Google Suite of Applications, MS Office, etc. Solid written and oral communication skills in English, German is a plus (*) Employee Value Proposition: excellent opportunity to join one of the worlds largest biotech companies Job Title: IT Workplace Support (ITIL V3 ) Location: Zug, Switzerland Job Type: Contract TEKsystems, an Allegis Group company. Allegis Group AG, Aeschengraben 20, CH-4051 Basel, Switzerland. Registration No. CHE-101.865.121. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at our website. To access our Online Privacy Notice, which explains what information we may collect, use, share, and store about you, and describes your rights and choices about this, please go our website. We are part of a global network of companies and as a result, the personal data you provide will be shared within Allegis Group and transferred and processed outside the UK, Switzerland and European Economic Area subject to the protections described in the Allegis Group Online Privacy Notice. We store personal data in the UK, EEA, Switzerland and the USA. If you would like to exercise your privacy rights, please visit the "Contacting Us" section of our Online Privacy Notice on our website for details on how to contact us. To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID if there is an account associated with your request, or identifying information such as your address or date of birth, before proceeding with your request. commitments under the UK Data Protection Act, EU-U.S. Privacy Shield or the Swiss-U.S. Privacy Shield.
1st Line Support - Contract Urgent Opportunity for first Line Engineers in the Dunfermline area. Initially for 6 months, extensions possible depending on workload, inside of IR35. £110 p/d To apply please call or email (see below) Who are we? We provide top quality IT Infrastructure services globally, working towards becoming the best at what we do. We were established over 20 years ago and have now got an impressive workforce of over 4000 individuals. We are looking for an IT Technician to come on board and hit the ground running providing 2nd Line support for the existing support team. What will you be doing? You will be joining to provide onsite 2nd Line Support to our customers and clients. This role is a customer facing environment and Face to Face engagement with end users via desktop support is a key part of this role You need to have. Great 1st line Support experience within IT Sector. Great organisational skills. Previous experience of having worked with mixed Hardware, Software issues and fixes. Windows tech stack, including/up to 0365. Laptop hardware breakfix & good use of Service Now Ticketing System (or Similar) To identify, troubleshoot and resolve issues. Right to work in UK What it would be nice to have. Experience of full PC rebuilds. Previous work on Decommisioning and Packaging of devices Mac skills KEY SKILLS - Windows 10/2nd Line support/0365/ServiceNow
13/09/2024
Project-based
1st Line Support - Contract Urgent Opportunity for first Line Engineers in the Dunfermline area. Initially for 6 months, extensions possible depending on workload, inside of IR35. £110 p/d To apply please call or email (see below) Who are we? We provide top quality IT Infrastructure services globally, working towards becoming the best at what we do. We were established over 20 years ago and have now got an impressive workforce of over 4000 individuals. We are looking for an IT Technician to come on board and hit the ground running providing 2nd Line support for the existing support team. What will you be doing? You will be joining to provide onsite 2nd Line Support to our customers and clients. This role is a customer facing environment and Face to Face engagement with end users via desktop support is a key part of this role You need to have. Great 1st line Support experience within IT Sector. Great organisational skills. Previous experience of having worked with mixed Hardware, Software issues and fixes. Windows tech stack, including/up to 0365. Laptop hardware breakfix & good use of Service Now Ticketing System (or Similar) To identify, troubleshoot and resolve issues. Right to work in UK What it would be nice to have. Experience of full PC rebuilds. Previous work on Decommisioning and Packaging of devices Mac skills KEY SKILLS - Windows 10/2nd Line support/0365/ServiceNow
1st Line Support Analyst Are you passionate about technology and audio-visual systems? My client is seeking a skilled 1st Line Support Analyst to join their dynamic team. You'll play a pivotal role in ensuring seamless operations and exceptional user experiences with audio visual technology. Responsibilities: * Provide first-line technical support for audio visual systems, troubleshooting and resolving issues promptly. * Assist users with setup, configuration, and maintenance of AV equipment, including projectors, displays, video conferencing systems, and sound systems. * Collaborate with other IT teams to escalate and resolve complex technical problems efficiently. * Document support activities, solutions, and procedures for future reference and improvement. Requirements: * Proven experience in a similar role, supporting audio visual technologies. * Strong technical proficiency in troubleshooting AV equipment and systems. * Excellent communication skills with a customer-centric approach. * Ability to work independently and prioritize tasks effectively in a fast-paced environment. 3 month contract, inside IR35, 5 days onsite in Bath.
13/09/2024
Project-based
1st Line Support Analyst Are you passionate about technology and audio-visual systems? My client is seeking a skilled 1st Line Support Analyst to join their dynamic team. You'll play a pivotal role in ensuring seamless operations and exceptional user experiences with audio visual technology. Responsibilities: * Provide first-line technical support for audio visual systems, troubleshooting and resolving issues promptly. * Assist users with setup, configuration, and maintenance of AV equipment, including projectors, displays, video conferencing systems, and sound systems. * Collaborate with other IT teams to escalate and resolve complex technical problems efficiently. * Document support activities, solutions, and procedures for future reference and improvement. Requirements: * Proven experience in a similar role, supporting audio visual technologies. * Strong technical proficiency in troubleshooting AV equipment and systems. * Excellent communication skills with a customer-centric approach. * Ability to work independently and prioritize tasks effectively in a fast-paced environment. 3 month contract, inside IR35, 5 days onsite in Bath.
Reed Technology
Newcastle Upon Tyne, Tyne And Wear
IT Service Desk Analyst Newcastle 3 Month Contract £130-£150 Per Day - INSIDE IR35 One of my clients' is looking for an experienced IT Service Desk Analyst to join their team on a 3 month assignment. This role will be to work on the 1st line Service Desk team, providing initial support via telephone, email and ServiceNow ticketing system. You will have a background of working within a busy IT Service Desk environment and comfortable in providing support to all levels of end users. Due to the short term nature of the requirement, my client is looking for someone who can hit the ground running, requiring minimal supervision training etc. Key Skills . IT Service Call Management . Remote service . Active Directory Administration . Understanding of TCP/IP, DHCP and DNS. . IOS and android device setup and support . Microsoft Office 2010 and above . Printer Support . Fundamental desktop and troubleshooting The Next Steps If you are interested, please submit your updated CV ASAP. My client is looking to interview over the next week, with a start date set immediately afterwards.
13/09/2024
Project-based
IT Service Desk Analyst Newcastle 3 Month Contract £130-£150 Per Day - INSIDE IR35 One of my clients' is looking for an experienced IT Service Desk Analyst to join their team on a 3 month assignment. This role will be to work on the 1st line Service Desk team, providing initial support via telephone, email and ServiceNow ticketing system. You will have a background of working within a busy IT Service Desk environment and comfortable in providing support to all levels of end users. Due to the short term nature of the requirement, my client is looking for someone who can hit the ground running, requiring minimal supervision training etc. Key Skills . IT Service Call Management . Remote service . Active Directory Administration . Understanding of TCP/IP, DHCP and DNS. . IOS and android device setup and support . Microsoft Office 2010 and above . Printer Support . Fundamental desktop and troubleshooting The Next Steps If you are interested, please submit your updated CV ASAP. My client is looking to interview over the next week, with a start date set immediately afterwards.
*This is a 2nd shift role, 2:30pm-11:00pm, Tuesday thru Saturday each week* *Position is bonus eligible* Prestigious Financial Company is currently seeking a Production Server Operations Administrator. Candidate will provide 1st Level Support, escalation, and resolution for Incidents with minimal supervision and a high degree of decision making. Assist Operations Manager in ensuring adequate staff coverage, and other managerial duties in his/her absence. Assist in ensuring critical processing requirements are met by escalating and tracking Incidents in a consistent and timely manner to ensure that Quality Standards are met. Responsibilities: Employ first-level Incident identification and resolution techniques to address interruptions across Mainframe, UNIX, Windows, and Network platforms. Monitor multiple applications and systems using approved software. Monitor and respond to applications/systems alerts across all platforms in accordance with Quality Standards and/or Security Policies. Report and document any processing anomalies utilizing approved software. Maintain processing records and logs Escalate Production Incidents to Second-Level support as required per policy to ensure a timely resolution. Perform Mainframe IPL's, and other system commands if and when Support transmissions across SFTP/NDM. Support the execution and troubleshooting of UC4 jobs. Provide support for Production Installs, D/R and Industry tests. Maintain all off-site storage records and shipments. Rerun/Restart failed backups and perform restores when required. Work scheduled overtime when needed to ensure 24 x 7 coverage. Must adhere to all Production Operations policies and procedures Appreciation of the critically and timeliness of Service Level Agreements. Assist Management in updating and maintaining current procedures. Focus on identifying and executing on Continuous Improvement opportunities. Qualifications: Network troubleshooting. UNIX knowledge. UC4 Scheduler. Mobius via Document Direct. zOS/390 JCL, IBM utilities Transmission protocols: SFTP/NDM. Operating systems: Unix, Windows, zOS/390 Strong Desktop skills Microsoft Office Suite 5+ years of OS390 JCL and IBM utilities 5+ years working in a multi-platform environment 5+ years working knowledge of an open systems scheduling product (UC4). 5+ years working knowledge of Mobius/Brio. DevOps experience desired but not required. College degree in Computer Information Systems desired, but equivalent work experience will be considered
11/09/2024
Full time
*This is a 2nd shift role, 2:30pm-11:00pm, Tuesday thru Saturday each week* *Position is bonus eligible* Prestigious Financial Company is currently seeking a Production Server Operations Administrator. Candidate will provide 1st Level Support, escalation, and resolution for Incidents with minimal supervision and a high degree of decision making. Assist Operations Manager in ensuring adequate staff coverage, and other managerial duties in his/her absence. Assist in ensuring critical processing requirements are met by escalating and tracking Incidents in a consistent and timely manner to ensure that Quality Standards are met. Responsibilities: Employ first-level Incident identification and resolution techniques to address interruptions across Mainframe, UNIX, Windows, and Network platforms. Monitor multiple applications and systems using approved software. Monitor and respond to applications/systems alerts across all platforms in accordance with Quality Standards and/or Security Policies. Report and document any processing anomalies utilizing approved software. Maintain processing records and logs Escalate Production Incidents to Second-Level support as required per policy to ensure a timely resolution. Perform Mainframe IPL's, and other system commands if and when Support transmissions across SFTP/NDM. Support the execution and troubleshooting of UC4 jobs. Provide support for Production Installs, D/R and Industry tests. Maintain all off-site storage records and shipments. Rerun/Restart failed backups and perform restores when required. Work scheduled overtime when needed to ensure 24 x 7 coverage. Must adhere to all Production Operations policies and procedures Appreciation of the critically and timeliness of Service Level Agreements. Assist Management in updating and maintaining current procedures. Focus on identifying and executing on Continuous Improvement opportunities. Qualifications: Network troubleshooting. UNIX knowledge. UC4 Scheduler. Mobius via Document Direct. zOS/390 JCL, IBM utilities Transmission protocols: SFTP/NDM. Operating systems: Unix, Windows, zOS/390 Strong Desktop skills Microsoft Office Suite 5+ years of OS390 JCL and IBM utilities 5+ years working in a multi-platform environment 5+ years working knowledge of an open systems scheduling product (UC4). 5+ years working knowledge of Mobius/Brio. DevOps experience desired but not required. College degree in Computer Information Systems desired, but equivalent work experience will be considered
Spectrum IT Recruitment (South) Ltd
Portsmouth, Hampshire
Our client is looking for an experienced IT Infrastructure Engineer. Our client is a long-established privately owned company that has provided logistics services since 1978. Today, they are recognised as one of the UK's foremost solution providers for both specialist logistics services and supply chain management. This role offers a dynamic environment for improving systems and staying at the forefront of technology. Our client's fast-paced IT team ensures each day is engaging and rewarding, all while maintaining a healthy work/life balance. This position requires office presence and occasional out-of-hours availability, so candidates should reside within commuting distance. What they can offer you: Salary up to £40,000 Up to 25 Days of holiday Increased Pension Contribution Healthcare Scheme Death in service Computer Discount Scheme Core Skills: Carry out infrastructure improvement projects that are assigned to you. Provide regular feedback on progress using the IT Helpdesk and other project management tools. Provide to the IT Infrastructure and Security Manager any suggestions for infrastructure improvement that you may find when performing your daily role. Regularly test and deploy system patches to the company patching policy. Perform server upgrades and network changes to the company security and compliance standards. Ensure that you learn all aspects of the IT Infrastructure to make a positive impact on fix time SLAs. Support all aspects of IT technology from end-user computing to Back End IT architectures. Be available out of hours for fault fixes and resolution in extreme circumstances and on occasions of major system changes. Maintain a close working relationship with your team, line manager, and internal customers including regular telephone, helpdesk, face-to-face and email communication. Ensure that the company systems are maintained, checked, and reported upon, and proactivity highlights areas where IT systems need improving. Ensure that IT procedures are maintained, and any work carried out is documented for handover to the 1st line team. Core Skills: Competent IT user, experienced in using standard Microsoft office tools to document work performed. Good understanding of Microsoft Windows Server technologies and Linux systems. Understanding and support of VMWare Vsphere. Understanding and support of network equipment (ie routing and switching) at both hardware and configuration level. Ability to pick up new technologies and to be involved in the planning of software and hardware upgrades. To work un-aided with IT projects. An enthusiasm to keep IT knowledge up to date through research and reading technical literature. Good verbal and written communication skills. Key Tasks and Responsibilities: Ensure that any IT task that can perform global or high-risk changes are signed off by relevant team heads before committing the work. Perform any IT task that the IT Infrastructure and Security Manager directly assigns. To recognise when issues need to be escalated to the Infrastructure and Security Manager and do so in a timely and informative way, ensuring you provide the appropriate level of detailed information. To ensure that you maintain an organised and well-communicated 'work in progress' system both electronically and hard copy paperwork, in order that in your absence, matters can be delegated and managed in an organised manner. To answer the telephone for both internal and external calls using the company house style. Respond to all email enquiries in a professional and timely manner and to escalate anything that could affect the current planned workload. To ensure that all filing is carried out on a regular basis and archiving is carried out as and when appropriate. Have a good knowledge of the company's internal systems and IT Architectures. To manage workload by prioritising and asking others in the infrastructure team for help and support when necessary. Every Wednesday deploy the WSUS updates as per the WSUS Policy document. Ensure that end user software is up to date and any patches are ready to be signed off by the IT Infrastructure and Security Manager for deployment. Be the main responsibility for the end user protection software and escalate any issues immediately to your line manager. Investigate and act upon any alert from security systems in place. To adhere to all data protection and IT Policies and ensure that emails/files/any other media containing personal data relating to colleagues and customers are not accessed without prior permission from management or a supporting reason logged on the helpdesk by the file owner. If files covered by data protection policies are found in un-controlled/un-secure areas to report this to the IT Infrastructure and Security Manager at the earliest opportunity. Relevant Technologies: Hybrid infrastructure VMWare vSphere Small-scale storage area networking and SAN architectures Linux server (Debian/Redhat/Suse) Windows Server (DNS, DHCP, DFS, Active Directory) Microsoft endpoint technologies (InTune, Office 365, Exchange Online, MFA, SharePoint online) SQL Server Backup technologies and best practices Wireless technologies Routing and switching Azure cloud services Firewalls and various technologies around security Telephony - VOIP To apply for this role please call, send your CV to (see below) or hit apply! Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
11/09/2024
Full time
Our client is looking for an experienced IT Infrastructure Engineer. Our client is a long-established privately owned company that has provided logistics services since 1978. Today, they are recognised as one of the UK's foremost solution providers for both specialist logistics services and supply chain management. This role offers a dynamic environment for improving systems and staying at the forefront of technology. Our client's fast-paced IT team ensures each day is engaging and rewarding, all while maintaining a healthy work/life balance. This position requires office presence and occasional out-of-hours availability, so candidates should reside within commuting distance. What they can offer you: Salary up to £40,000 Up to 25 Days of holiday Increased Pension Contribution Healthcare Scheme Death in service Computer Discount Scheme Core Skills: Carry out infrastructure improvement projects that are assigned to you. Provide regular feedback on progress using the IT Helpdesk and other project management tools. Provide to the IT Infrastructure and Security Manager any suggestions for infrastructure improvement that you may find when performing your daily role. Regularly test and deploy system patches to the company patching policy. Perform server upgrades and network changes to the company security and compliance standards. Ensure that you learn all aspects of the IT Infrastructure to make a positive impact on fix time SLAs. Support all aspects of IT technology from end-user computing to Back End IT architectures. Be available out of hours for fault fixes and resolution in extreme circumstances and on occasions of major system changes. Maintain a close working relationship with your team, line manager, and internal customers including regular telephone, helpdesk, face-to-face and email communication. Ensure that the company systems are maintained, checked, and reported upon, and proactivity highlights areas where IT systems need improving. Ensure that IT procedures are maintained, and any work carried out is documented for handover to the 1st line team. Core Skills: Competent IT user, experienced in using standard Microsoft office tools to document work performed. Good understanding of Microsoft Windows Server technologies and Linux systems. Understanding and support of VMWare Vsphere. Understanding and support of network equipment (ie routing and switching) at both hardware and configuration level. Ability to pick up new technologies and to be involved in the planning of software and hardware upgrades. To work un-aided with IT projects. An enthusiasm to keep IT knowledge up to date through research and reading technical literature. Good verbal and written communication skills. Key Tasks and Responsibilities: Ensure that any IT task that can perform global or high-risk changes are signed off by relevant team heads before committing the work. Perform any IT task that the IT Infrastructure and Security Manager directly assigns. To recognise when issues need to be escalated to the Infrastructure and Security Manager and do so in a timely and informative way, ensuring you provide the appropriate level of detailed information. To ensure that you maintain an organised and well-communicated 'work in progress' system both electronically and hard copy paperwork, in order that in your absence, matters can be delegated and managed in an organised manner. To answer the telephone for both internal and external calls using the company house style. Respond to all email enquiries in a professional and timely manner and to escalate anything that could affect the current planned workload. To ensure that all filing is carried out on a regular basis and archiving is carried out as and when appropriate. Have a good knowledge of the company's internal systems and IT Architectures. To manage workload by prioritising and asking others in the infrastructure team for help and support when necessary. Every Wednesday deploy the WSUS updates as per the WSUS Policy document. Ensure that end user software is up to date and any patches are ready to be signed off by the IT Infrastructure and Security Manager for deployment. Be the main responsibility for the end user protection software and escalate any issues immediately to your line manager. Investigate and act upon any alert from security systems in place. To adhere to all data protection and IT Policies and ensure that emails/files/any other media containing personal data relating to colleagues and customers are not accessed without prior permission from management or a supporting reason logged on the helpdesk by the file owner. If files covered by data protection policies are found in un-controlled/un-secure areas to report this to the IT Infrastructure and Security Manager at the earliest opportunity. Relevant Technologies: Hybrid infrastructure VMWare vSphere Small-scale storage area networking and SAN architectures Linux server (Debian/Redhat/Suse) Windows Server (DNS, DHCP, DFS, Active Directory) Microsoft endpoint technologies (InTune, Office 365, Exchange Online, MFA, SharePoint online) SQL Server Backup technologies and best practices Wireless technologies Routing and switching Azure cloud services Firewalls and various technologies around security Telephony - VOIP To apply for this role please call, send your CV to (see below) or hit apply! Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
Request Technology - Craig Johnson
Chicago, Illinois
*This is a 2nd shift role, 2:30pm-11:00pm, Tuesday thru Saturday each week* *Position is bonus eligible* Prestigious Financial Company is currently seeking a Production Server Operations Administrator. Candidate will provide 1st Level Support, escalation, and resolution for Incidents with minimal supervision and a high degree of decision making. Assist Operations Manager in ensuring adequate staff coverage, and other managerial duties in his/her absence. Assist in ensuring critical processing requirements are met by escalating and tracking Incidents in a consistent and timely manner to ensure that Quality Standards are met. Responsibilities: Employ first-level Incident identification and resolution techniques to address interruptions across Mainframe, UNIX, Windows, and Network platforms. Monitor multiple applications and systems using approved software. Monitor and respond to applications/systems alerts across all platforms in accordance with Quality Standards and/or Security Policies. Report and document any processing anomalies utilizing approved software. Maintain processing records and logs Escalate Production Incidents to Second-Level support as required per policy to ensure a timely resolution. Perform Mainframe IPL's, and other system commands if and when Support transmissions across SFTP/NDM. Support the execution and troubleshooting of UC4 jobs. Provide support for Production Installs, D/R and Industry tests. Maintain all off-site storage records and shipments. Rerun/Restart failed backups and perform restores when required. Work scheduled overtime when needed to ensure 24 x 7 coverage. Must adhere to all Production Operations policies and procedures Appreciation of the critically and timeliness of Service Level Agreements. Assist Management in updating and maintaining current procedures. Focus on identifying and executing on Continuous Improvement opportunities. Qualifications: Network troubleshooting. UNIX knowledge. UC4 Scheduler. Mobius via Document Direct. zOS/390 JCL, IBM utilities Transmission protocols: SFTP/NDM. Operating systems: Unix, Windows, zOS/390 Strong Desktop skills Microsoft Office Suite 5+ years of OS390 JCL and IBM utilities 5+ years working in a multi-platform environment 5+ years working knowledge of an open systems scheduling product (UC4). 5+ years working knowledge of Mobius/Brio. DevOps experience desired but not required. College degree in Computer Information Systems desired, but equivalent work experience will be considered
04/09/2024
Full time
*This is a 2nd shift role, 2:30pm-11:00pm, Tuesday thru Saturday each week* *Position is bonus eligible* Prestigious Financial Company is currently seeking a Production Server Operations Administrator. Candidate will provide 1st Level Support, escalation, and resolution for Incidents with minimal supervision and a high degree of decision making. Assist Operations Manager in ensuring adequate staff coverage, and other managerial duties in his/her absence. Assist in ensuring critical processing requirements are met by escalating and tracking Incidents in a consistent and timely manner to ensure that Quality Standards are met. Responsibilities: Employ first-level Incident identification and resolution techniques to address interruptions across Mainframe, UNIX, Windows, and Network platforms. Monitor multiple applications and systems using approved software. Monitor and respond to applications/systems alerts across all platforms in accordance with Quality Standards and/or Security Policies. Report and document any processing anomalies utilizing approved software. Maintain processing records and logs Escalate Production Incidents to Second-Level support as required per policy to ensure a timely resolution. Perform Mainframe IPL's, and other system commands if and when Support transmissions across SFTP/NDM. Support the execution and troubleshooting of UC4 jobs. Provide support for Production Installs, D/R and Industry tests. Maintain all off-site storage records and shipments. Rerun/Restart failed backups and perform restores when required. Work scheduled overtime when needed to ensure 24 x 7 coverage. Must adhere to all Production Operations policies and procedures Appreciation of the critically and timeliness of Service Level Agreements. Assist Management in updating and maintaining current procedures. Focus on identifying and executing on Continuous Improvement opportunities. Qualifications: Network troubleshooting. UNIX knowledge. UC4 Scheduler. Mobius via Document Direct. zOS/390 JCL, IBM utilities Transmission protocols: SFTP/NDM. Operating systems: Unix, Windows, zOS/390 Strong Desktop skills Microsoft Office Suite 5+ years of OS390 JCL and IBM utilities 5+ years working in a multi-platform environment 5+ years working knowledge of an open systems scheduling product (UC4). 5+ years working knowledge of Mobius/Brio. DevOps experience desired but not required. College degree in Computer Information Systems desired, but equivalent work experience will be considered