The insurance industry is ripe for transformation, and Synechron is partnering with a forward-thinking client to reimagine their digital landscape. To succeed, we need a Product Manager who can translate big ideas into actionable plans and customer-centric products. Your ability to map the customer journey, create detailed user stories, wireframes, and maintain a robust product backlog will be critical. Role: Own the product life cycle for a major digital transformation project, from discovery through delivery and deployment, ensuring alignment with client objectives and user needs Strategic Visioning: Align product goals with overall business transformation strategy and long-term objectives Conduct thorough Market Research and competitor analysis to identify trends and opportunities Map user journeys to identify key touchpoints and opportunities for improving user experiences, translating insights into clear product requirements - for the digital experience and Back Office processes Write detailed user stories and develop wireframes conveying new product features' vision and functionality to development teams and stakeholders Create and manage product backlogs in an Agile environment, ensuring the highest-value items are prioritized for delivery Collaborate with cross-functional teams, including developers, designers, and business stakeholders, to ensure seamless execution and delivery Stakeholder Management: Employ strong communication and collaboration skills to work with various stakeholders, including leadership, developers, and customers Build and deliver training materials to help business users fully adopt and maximize the benefits of the new digital tools Agile Methodology Expertise: Utilize agile frameworks (Scrum, Kanban) to manage sprints, backlogs, and iterations effectively Coordinate with other product managers to manage interdependencies and solve impediments Support risk measurement and issue resolution impacting production scope, schedule, and quality Data-Driven Decision Making: Analyze data, metrics, and KPIs to guide product development and measure success Experience: Experience in digital transformation projects in the insurance industry , focusing on improving user journeys and driving product innovation Extensive experience in Agile environments, including backlog management, writing user stories, and close collaboration with development teams Technical Acumen: Understand technology stack, digital platforms, and architecture to facilitate discussions and make informed decisions Proficiency in mapping complex customer journeys and turning insights into actionable product features that drive user engagement Prioritization and Road mapping: Define product roadmaps and prioritize features based on business value, user needs, and technical constraints User-Centric Mindset: Focus on delivering value to end-users by understanding their needs, pain points, and behavior through research and feedback Proven track record of creating product roadmaps that balance strategic vision with near-term execution Preferred: Working knowledge in the insurance platform stack, preferably claims management and policy acquisition Change Management: Knowledge of managing organizational change in adopting new digital solutions. Experience working with both Legacy insurance platforms and newer Insurtech solutions. Familiarity with regulatory and compliance requirements in the insurance space. Experience in scaled Agile environments (eg, SAFe or LeSS), handling multi-team and cross-functional projects. Data-driven and skilled at using analytics to inform product decisions and measure success. Agile certification is a plus. Proficiency with tools such as Jira, Confluence, Trello, and other project management and collaboration platforms that support digital transformation initiatives. Permanent Role - x3 days in London office (City) - Competitive salary + Bonus + Benefits About Synechron At Synechron, we believe in the power of digital to transform businesses for the better. Our global Tech AI and consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechron's progressive technologies and optimization strategies span end-to-end Artificial Intelligence, Consulting, Digital, Cloud & DevOps, Data, and Software Engineering, servicing an array of noteworthy financial services and technology firms. Through research and development initiatives in our FinLabs we develop solutions for modernization, from Artificial Intelligence and Blockchain to Data Science models, Digital Underwriting, mobile-first applications and more. Over the last 20+ years, our company has been honored with multiple employer awards, recognizing our commitment to our talented teams. With top clients to boast about, Synechron has a global workforce of 14,000+, and has 51 offices in 20 countries within key global markets. For more information on the company, please visit our website or LinkedIn community. Synechron's Diversity Statement Synechron are proud to be an equal opportunity employer. Our Diversity, Equity, and Inclusion (DEI) initiative Same Difference' is committed to fostering an inclusive culture - promoting equality, diversity and an environment that is respectful to all. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We offer flexible workplace arrangements, mentoring, internal mobility, learning and development programmes to support our global workforce. Empowerment and collaboration are at the core of how we operate. All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant's gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.
17/10/2024
Full time
The insurance industry is ripe for transformation, and Synechron is partnering with a forward-thinking client to reimagine their digital landscape. To succeed, we need a Product Manager who can translate big ideas into actionable plans and customer-centric products. Your ability to map the customer journey, create detailed user stories, wireframes, and maintain a robust product backlog will be critical. Role: Own the product life cycle for a major digital transformation project, from discovery through delivery and deployment, ensuring alignment with client objectives and user needs Strategic Visioning: Align product goals with overall business transformation strategy and long-term objectives Conduct thorough Market Research and competitor analysis to identify trends and opportunities Map user journeys to identify key touchpoints and opportunities for improving user experiences, translating insights into clear product requirements - for the digital experience and Back Office processes Write detailed user stories and develop wireframes conveying new product features' vision and functionality to development teams and stakeholders Create and manage product backlogs in an Agile environment, ensuring the highest-value items are prioritized for delivery Collaborate with cross-functional teams, including developers, designers, and business stakeholders, to ensure seamless execution and delivery Stakeholder Management: Employ strong communication and collaboration skills to work with various stakeholders, including leadership, developers, and customers Build and deliver training materials to help business users fully adopt and maximize the benefits of the new digital tools Agile Methodology Expertise: Utilize agile frameworks (Scrum, Kanban) to manage sprints, backlogs, and iterations effectively Coordinate with other product managers to manage interdependencies and solve impediments Support risk measurement and issue resolution impacting production scope, schedule, and quality Data-Driven Decision Making: Analyze data, metrics, and KPIs to guide product development and measure success Experience: Experience in digital transformation projects in the insurance industry , focusing on improving user journeys and driving product innovation Extensive experience in Agile environments, including backlog management, writing user stories, and close collaboration with development teams Technical Acumen: Understand technology stack, digital platforms, and architecture to facilitate discussions and make informed decisions Proficiency in mapping complex customer journeys and turning insights into actionable product features that drive user engagement Prioritization and Road mapping: Define product roadmaps and prioritize features based on business value, user needs, and technical constraints User-Centric Mindset: Focus on delivering value to end-users by understanding their needs, pain points, and behavior through research and feedback Proven track record of creating product roadmaps that balance strategic vision with near-term execution Preferred: Working knowledge in the insurance platform stack, preferably claims management and policy acquisition Change Management: Knowledge of managing organizational change in adopting new digital solutions. Experience working with both Legacy insurance platforms and newer Insurtech solutions. Familiarity with regulatory and compliance requirements in the insurance space. Experience in scaled Agile environments (eg, SAFe or LeSS), handling multi-team and cross-functional projects. Data-driven and skilled at using analytics to inform product decisions and measure success. Agile certification is a plus. Proficiency with tools such as Jira, Confluence, Trello, and other project management and collaboration platforms that support digital transformation initiatives. Permanent Role - x3 days in London office (City) - Competitive salary + Bonus + Benefits About Synechron At Synechron, we believe in the power of digital to transform businesses for the better. Our global Tech AI and consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechron's progressive technologies and optimization strategies span end-to-end Artificial Intelligence, Consulting, Digital, Cloud & DevOps, Data, and Software Engineering, servicing an array of noteworthy financial services and technology firms. Through research and development initiatives in our FinLabs we develop solutions for modernization, from Artificial Intelligence and Blockchain to Data Science models, Digital Underwriting, mobile-first applications and more. Over the last 20+ years, our company has been honored with multiple employer awards, recognizing our commitment to our talented teams. With top clients to boast about, Synechron has a global workforce of 14,000+, and has 51 offices in 20 countries within key global markets. For more information on the company, please visit our website or LinkedIn community. Synechron's Diversity Statement Synechron are proud to be an equal opportunity employer. Our Diversity, Equity, and Inclusion (DEI) initiative Same Difference' is committed to fostering an inclusive culture - promoting equality, diversity and an environment that is respectful to all. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We offer flexible workplace arrangements, mentoring, internal mobility, learning and development programmes to support our global workforce. Empowerment and collaboration are at the core of how we operate. All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant's gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.
I'm currently on the lookout for an IT Support Engineer to join a sustainable and innovative market leading company - this is an onsite role based in Stoke-on-Trent. They are among the largest and most respected companies in the UK within their industry, demonstrating a strong commitment to technology. They continually invest in innovative solutions to enhance efficiency and product quality. Recently acquired, the company is experiencing rapid growth, now employing over 1,100 people across 11 locations. They're searching for an IT Support specialist to join their dynamic IT team at their Stoke and office. This role is essential in providing comprehensive technical support and maintenance across their business. Reporting to the IT Support Manager, your primary focus will be assisting system users with computer support and IT maintenance, ensuring efficient resolution of issues from initial request to final resolution. You'll be responsible for troubleshooting hardware, networking, operating systems, and applications, providing technical advice to a non-technical audience. Key Responsibilities: * Providing 1st line technical support to users through monitoring and prioritising, user requests using their IT helpdesk system, ensuring all user tickets are assigned, responded to, and closed off within SLA. * Identifying software and hardware problems, as well as completing repairs and upgrades. * Monitoring alerts and acting as first response, escalating where required. * Monitoring and maintaining backup systems across the business. * Helping in the installation and configuration of new Servers, networking infrastructure and other IT equipment across the business. * Computer, Tablet, and mobile phone builds, rebuilds and configuration. * Telephony configuration and management. * Office 365 Support * Providing support when required to the broader IT team including Infrastructure, Software and Security Teams. Qualifications and Skills: * Understanding of Windows 7, 10 and Windows 11 Operating Systems, including installation, configuration, and fault-finding activities. * Microsoft Office 365 support. * Strong communication and problem-solving skills * Full UK driving licence and willingness to travelling to our sites across the UK. * Linux/AD/VMware (Bonus) In return, they're able to offer a competitive salary of £27,000 - £30,000 as well as a variety of perks including: * Employee benefits portal with access to exclusive deals and discounts on 100s of high street brands, utilities, eating out and more! * Confidential 24/7 wellbeing support. * Cycle to Work Scheme. * Funded learning and career development opportunities. * Company provided Life Assurance policy. If it sounds of interest, please apply here or get in touch with Paul McGovern from Cathcart Technology on .
17/10/2024
Full time
I'm currently on the lookout for an IT Support Engineer to join a sustainable and innovative market leading company - this is an onsite role based in Stoke-on-Trent. They are among the largest and most respected companies in the UK within their industry, demonstrating a strong commitment to technology. They continually invest in innovative solutions to enhance efficiency and product quality. Recently acquired, the company is experiencing rapid growth, now employing over 1,100 people across 11 locations. They're searching for an IT Support specialist to join their dynamic IT team at their Stoke and office. This role is essential in providing comprehensive technical support and maintenance across their business. Reporting to the IT Support Manager, your primary focus will be assisting system users with computer support and IT maintenance, ensuring efficient resolution of issues from initial request to final resolution. You'll be responsible for troubleshooting hardware, networking, operating systems, and applications, providing technical advice to a non-technical audience. Key Responsibilities: * Providing 1st line technical support to users through monitoring and prioritising, user requests using their IT helpdesk system, ensuring all user tickets are assigned, responded to, and closed off within SLA. * Identifying software and hardware problems, as well as completing repairs and upgrades. * Monitoring alerts and acting as first response, escalating where required. * Monitoring and maintaining backup systems across the business. * Helping in the installation and configuration of new Servers, networking infrastructure and other IT equipment across the business. * Computer, Tablet, and mobile phone builds, rebuilds and configuration. * Telephony configuration and management. * Office 365 Support * Providing support when required to the broader IT team including Infrastructure, Software and Security Teams. Qualifications and Skills: * Understanding of Windows 7, 10 and Windows 11 Operating Systems, including installation, configuration, and fault-finding activities. * Microsoft Office 365 support. * Strong communication and problem-solving skills * Full UK driving licence and willingness to travelling to our sites across the UK. * Linux/AD/VMware (Bonus) In return, they're able to offer a competitive salary of £27,000 - £30,000 as well as a variety of perks including: * Employee benefits portal with access to exclusive deals and discounts on 100s of high street brands, utilities, eating out and more! * Confidential 24/7 wellbeing support. * Cycle to Work Scheme. * Funded learning and career development opportunities. * Company provided Life Assurance policy. If it sounds of interest, please apply here or get in touch with Paul McGovern from Cathcart Technology on .
I'm currently on the lookout for an IT Support Engineer to join a sustainable and innovative market leading company - this is an onsite role based in Melton. They are among the largest and most respected companies in the UK within their industry, demonstrating a strong commitment to technology. They continually invest in innovative solutions to enhance efficiency and product quality. Recently acquired, the company is experiencing rapid growth, now employing over 1,100 people across 11 locations. They're searching for an IT Support specialist to join their dynamic IT team at their Melton office. This role is essential in providing comprehensive technical support and maintenance across their business. Reporting to the IT Support Manager, your primary focus will be assisting system users with computer support and IT maintenance, ensuring efficient resolution of issues from initial request to final resolution. You'll be responsible for troubleshooting hardware, networking, operating systems, and applications, providing technical advice to a non-technical audience. Key Responsibilities: * Providing 1st line technical support to users through monitoring and prioritising, user requests using their IT helpdesk system, ensuring all user tickets are assigned, responded to, and closed off within SLA. * Identifying software and hardware problems, as well as completing repairs and upgrades. * Monitoring alerts and acting as first response, escalating where required. * Monitoring and maintaining backup systems across the business. * Helping in the installation and configuration of new Servers, networking infrastructure and other IT equipment across the business. * Computer, Tablet, and mobile phone builds, rebuilds and configuration. * Telephony configuration and management. * Office 365 Support * Providing support when required to the broader IT team including Infrastructure, Software and Security Teams. Qualifications and Skills: * Understanding of Windows 7, 10 and Windows 11 Operating Systems, including installation, configuration, and fault-finding activities. * Microsoft Office 365 support. * Strong communication and problem-solving skills * Full UK driving licence and willingness to travelling to our sites across the UK. * Linux/AD/VMware (Bonus) In return, they're able to offer a competitive salary of £27,000 - £30,000 as well as a variety of perks including: * Employee benefits portal with access to exclusive deals and discounts on 100s of high street brands, utilities, eating out and more! * Confidential 24/7 wellbeing support. * Cycle to Work Scheme. * Funded learning and career development opportunities. * Company provided Life Assurance policy. If it sounds of interest, please apply here or get in touch with Paul McGovern from Cathcart Technology.
17/10/2024
Full time
I'm currently on the lookout for an IT Support Engineer to join a sustainable and innovative market leading company - this is an onsite role based in Melton. They are among the largest and most respected companies in the UK within their industry, demonstrating a strong commitment to technology. They continually invest in innovative solutions to enhance efficiency and product quality. Recently acquired, the company is experiencing rapid growth, now employing over 1,100 people across 11 locations. They're searching for an IT Support specialist to join their dynamic IT team at their Melton office. This role is essential in providing comprehensive technical support and maintenance across their business. Reporting to the IT Support Manager, your primary focus will be assisting system users with computer support and IT maintenance, ensuring efficient resolution of issues from initial request to final resolution. You'll be responsible for troubleshooting hardware, networking, operating systems, and applications, providing technical advice to a non-technical audience. Key Responsibilities: * Providing 1st line technical support to users through monitoring and prioritising, user requests using their IT helpdesk system, ensuring all user tickets are assigned, responded to, and closed off within SLA. * Identifying software and hardware problems, as well as completing repairs and upgrades. * Monitoring alerts and acting as first response, escalating where required. * Monitoring and maintaining backup systems across the business. * Helping in the installation and configuration of new Servers, networking infrastructure and other IT equipment across the business. * Computer, Tablet, and mobile phone builds, rebuilds and configuration. * Telephony configuration and management. * Office 365 Support * Providing support when required to the broader IT team including Infrastructure, Software and Security Teams. Qualifications and Skills: * Understanding of Windows 7, 10 and Windows 11 Operating Systems, including installation, configuration, and fault-finding activities. * Microsoft Office 365 support. * Strong communication and problem-solving skills * Full UK driving licence and willingness to travelling to our sites across the UK. * Linux/AD/VMware (Bonus) In return, they're able to offer a competitive salary of £27,000 - £30,000 as well as a variety of perks including: * Employee benefits portal with access to exclusive deals and discounts on 100s of high street brands, utilities, eating out and more! * Confidential 24/7 wellbeing support. * Cycle to Work Scheme. * Funded learning and career development opportunities. * Company provided Life Assurance policy. If it sounds of interest, please apply here or get in touch with Paul McGovern from Cathcart Technology.
Job Title: Lead Developer - HealthTech (LLMs, Python, Generative AI) Location: Belfast, hybrid Type: Full-time iO Associates have partnered with a Tech for Good Start-Up working on an application that will have a positive impact across multiple industries. The app is already in use and adding value to thousands of users, and this additional round of funding has allowed for a team to be built to take the app to the next level. The business have developed a number of LLMs and are using generative AI to bring together large health data sets to produce something to allow individuals to hit their peak performance. You will be working on further developing software, integrations and Large Language models to harness tech for good. Role Overview: As the Lead Developer, you will be responsible for designing, developing, and deploying a state-of-the-art health application utilizing Large Language Models (LLMs), Python, and Generative AI. You will work closely with the product manager, CTO, and other developers to create a seamless and intuitive user experience that addresses real-world challenges. Key Responsibilities: Lead the design and development of the app. Implement and optimize LLMs and generative AI algorithms to deliver personalized health insights and recommendations. Collaborate to define and prioritize features and enhancements. Mentor and guide junior developers, fostering a culture of continuous learning and innovation. Stay up-to-date with the latest advancements in AI, machine learning, and health tech. Qualifications: Bachelor's or Master's degree in Computer Science, Engineering, or a related field. 5+ years of experience in software development, with a strong focus on Python. Proven expertise in working with LLMs and at least a keen interest Generative AI. Demonstrated ability to lead and mentor a development team. Excellent problem-solving skills and a passion for innovation. Join the team in their mission to transform the health sector with innovative technology. Apply today and be part of a team that's making a difference!
17/10/2024
Full time
Job Title: Lead Developer - HealthTech (LLMs, Python, Generative AI) Location: Belfast, hybrid Type: Full-time iO Associates have partnered with a Tech for Good Start-Up working on an application that will have a positive impact across multiple industries. The app is already in use and adding value to thousands of users, and this additional round of funding has allowed for a team to be built to take the app to the next level. The business have developed a number of LLMs and are using generative AI to bring together large health data sets to produce something to allow individuals to hit their peak performance. You will be working on further developing software, integrations and Large Language models to harness tech for good. Role Overview: As the Lead Developer, you will be responsible for designing, developing, and deploying a state-of-the-art health application utilizing Large Language Models (LLMs), Python, and Generative AI. You will work closely with the product manager, CTO, and other developers to create a seamless and intuitive user experience that addresses real-world challenges. Key Responsibilities: Lead the design and development of the app. Implement and optimize LLMs and generative AI algorithms to deliver personalized health insights and recommendations. Collaborate to define and prioritize features and enhancements. Mentor and guide junior developers, fostering a culture of continuous learning and innovation. Stay up-to-date with the latest advancements in AI, machine learning, and health tech. Qualifications: Bachelor's or Master's degree in Computer Science, Engineering, or a related field. 5+ years of experience in software development, with a strong focus on Python. Proven expertise in working with LLMs and at least a keen interest Generative AI. Demonstrated ability to lead and mentor a development team. Excellent problem-solving skills and a passion for innovation. Join the team in their mission to transform the health sector with innovative technology. Apply today and be part of a team that's making a difference!
About the role As a Customer Service Engineer, your role is all about providing exceptional second line technical support to a number of our UK based customers. You are responsible for the technical implementation and maintenance of our Control Room Solutions and will use a broad range of systems and technologies across multiple domains and technologies to do this. You will report to our Lead Customer Service Engineer and work with both our Service Engineering team in the UK and our wider Service Engineering teams in Vienna and Turin. Your Main Responsibilities Communicating with & responding to customers about technical service incidents, events and requests. Analysing and diagnosing errors and faults Proactively drive incidents through to resolution Collaborate with our engineering teams, in the UK, Vienna and wider Frequentis global organisation to manage new services into live, decommission service and defect management Technically delivery of change requests into live services Collaborating with Product Management team on continuous product improvement based on customer feedback Site acceptance testing Your Qualities Customer & Service focussed Passionate about IT A strong communicator Able to build relationships quickly and have a positive impact Solutions focussed in how you think and act Proactive and able to balance multiple priorities Passionate about personal learning & development Able to travel regularly- both within UK and to Vienna HQ Allow for Security Vetting (SC/MPPV3) Your Experience Knowledge of public safety technologies First and/or second line support in an enterprise/Cloud based environment Computer Aided Dispatch (CAD) system experience Incident management and problem resolution experience Microsoft operating platforms, including Microsoft cloud-based services (Azure) Microsoft SQL Server deployment and management ideally WAN/LAN hardware, configuration and management Microsoft MTA or MCSA, Juniper, Cisco & Dell qualified ideally Azure fundamentals (AZ900) Security and compliance (SC900) qualified ideally Virtualisation (ESXI/HyperV/Virtualisation) Technologies: MS Server 2019/22, Redhat Linux, AD and Group Policy Management, MS Certificate and KPI, MS SQL, Gigaspace, Java, Network config and Management, WSUS,/UXMS Hardware:Cisco LAN/WAN Switches, Dell/Fujitsu/HP Server and user devices, Dell/Fujitsu/HP Server and SAN Knowledge of ITIL processes in a support environment Telecommunications systems experience (telephony/Radio integration) Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.
17/10/2024
Full time
About the role As a Customer Service Engineer, your role is all about providing exceptional second line technical support to a number of our UK based customers. You are responsible for the technical implementation and maintenance of our Control Room Solutions and will use a broad range of systems and technologies across multiple domains and technologies to do this. You will report to our Lead Customer Service Engineer and work with both our Service Engineering team in the UK and our wider Service Engineering teams in Vienna and Turin. Your Main Responsibilities Communicating with & responding to customers about technical service incidents, events and requests. Analysing and diagnosing errors and faults Proactively drive incidents through to resolution Collaborate with our engineering teams, in the UK, Vienna and wider Frequentis global organisation to manage new services into live, decommission service and defect management Technically delivery of change requests into live services Collaborating with Product Management team on continuous product improvement based on customer feedback Site acceptance testing Your Qualities Customer & Service focussed Passionate about IT A strong communicator Able to build relationships quickly and have a positive impact Solutions focussed in how you think and act Proactive and able to balance multiple priorities Passionate about personal learning & development Able to travel regularly- both within UK and to Vienna HQ Allow for Security Vetting (SC/MPPV3) Your Experience Knowledge of public safety technologies First and/or second line support in an enterprise/Cloud based environment Computer Aided Dispatch (CAD) system experience Incident management and problem resolution experience Microsoft operating platforms, including Microsoft cloud-based services (Azure) Microsoft SQL Server deployment and management ideally WAN/LAN hardware, configuration and management Microsoft MTA or MCSA, Juniper, Cisco & Dell qualified ideally Azure fundamentals (AZ900) Security and compliance (SC900) qualified ideally Virtualisation (ESXI/HyperV/Virtualisation) Technologies: MS Server 2019/22, Redhat Linux, AD and Group Policy Management, MS Certificate and KPI, MS SQL, Gigaspace, Java, Network config and Management, WSUS,/UXMS Hardware:Cisco LAN/WAN Switches, Dell/Fujitsu/HP Server and user devices, Dell/Fujitsu/HP Server and SAN Knowledge of ITIL processes in a support environment Telecommunications systems experience (telephony/Radio integration) Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.
Service Desk Manager Location: Lancaster Permanent Salary: £39,105 - £45,163 (Grade 7) Closing Date: Sunday 27th October Interview Date: Friday 1st November Lancaster University is an established thriving UK university with a world-class reputation for excellence in research, teaching and engagement. Lancaster is consistently ranked in the top universities in all three major UK league tables and continues to build a growing reputation both nationally and internationally. Our Lancaster University values believe in respecting each other by being open and fair and promoting diversity, we build strong communities by working effectively together in a supportive way and we create positive change by being ambitious in our learning, expertise and action. As the Service Desk Manager you will lead our frontline IT support team, ensuring high-quality customer service and efficient resolution of technical issues for students and staff. Your role will involve managing daily operations, mentoring and developing team members, and implementing best practices to improve service delivery. You will also collaborate with other teams across ISS to support IT projects, reporting any service issues or potential service improvements identified, and maintain an excellent experience for our customers. A strong focus on customer service excellence, problem-solving, and continuous improvement is essential for this position. Required experience, skills & abilities: Educated to degree level, or equivalent professional qualification and/or experience working in a relevant area of IT (Essential) Relevant IT Qualification, ITIL or equivalent current experience (Desirable) Previous experience of managing Service Desk activities, with the ability to lead, motivate and develop staff across an organisation (Essential) Proven track record of managing customer expectations and handling difficult or escalated cases with professionalism, empathy, and a customer-focused approach. (Essential) Experience in supporting users in a Microsoft operating system environment, specifically Windows 10 or 11, as well as applications including, but not limited to, Office365. (Essential) Experience of Linux distributions and macOS support (Desirable) Experience of supporting end user devices and IT equipment within a Higher Education environment (Desirable) Experience of working in a team-based IT support environment, the application of ITIL processes and of supporting colleagues in similar roles (Essential) Excellent written and verbal communication skills, coupled with the emotional intelligence to develop strong professional relationships with all staff. (Essential) Experience of providing excellent customer service in an IT environment, demonstrating the ability to communicate technical information clearly and effectively to a diverse range of users. (Essential) Ability to approach problem-solving in a pragmatic, organised, and efficient manner, with the capability to document and convey technical information to colleagues (Essential) Proven track record of personal development within IT Service, along with a commitment to ongoing growth (Essential) This is a full-time, indefinite post with some flexibility to work some of your time remotely, but it is primarily a campus based role. If interested, apply now and submit your CV alongside a coversheet (Coversheet optional, up to a maximum of two A4 pages). The University strives to be diverse and inclusive, a place where we can all be ourselves. We offer family friendly, flexible working arrangements, with forums and inclusive facilities to support our staff. We promote equality of opportunity and diversity within the workplace and welcome applications from all sections of the community.
16/10/2024
Full time
Service Desk Manager Location: Lancaster Permanent Salary: £39,105 - £45,163 (Grade 7) Closing Date: Sunday 27th October Interview Date: Friday 1st November Lancaster University is an established thriving UK university with a world-class reputation for excellence in research, teaching and engagement. Lancaster is consistently ranked in the top universities in all three major UK league tables and continues to build a growing reputation both nationally and internationally. Our Lancaster University values believe in respecting each other by being open and fair and promoting diversity, we build strong communities by working effectively together in a supportive way and we create positive change by being ambitious in our learning, expertise and action. As the Service Desk Manager you will lead our frontline IT support team, ensuring high-quality customer service and efficient resolution of technical issues for students and staff. Your role will involve managing daily operations, mentoring and developing team members, and implementing best practices to improve service delivery. You will also collaborate with other teams across ISS to support IT projects, reporting any service issues or potential service improvements identified, and maintain an excellent experience for our customers. A strong focus on customer service excellence, problem-solving, and continuous improvement is essential for this position. Required experience, skills & abilities: Educated to degree level, or equivalent professional qualification and/or experience working in a relevant area of IT (Essential) Relevant IT Qualification, ITIL or equivalent current experience (Desirable) Previous experience of managing Service Desk activities, with the ability to lead, motivate and develop staff across an organisation (Essential) Proven track record of managing customer expectations and handling difficult or escalated cases with professionalism, empathy, and a customer-focused approach. (Essential) Experience in supporting users in a Microsoft operating system environment, specifically Windows 10 or 11, as well as applications including, but not limited to, Office365. (Essential) Experience of Linux distributions and macOS support (Desirable) Experience of supporting end user devices and IT equipment within a Higher Education environment (Desirable) Experience of working in a team-based IT support environment, the application of ITIL processes and of supporting colleagues in similar roles (Essential) Excellent written and verbal communication skills, coupled with the emotional intelligence to develop strong professional relationships with all staff. (Essential) Experience of providing excellent customer service in an IT environment, demonstrating the ability to communicate technical information clearly and effectively to a diverse range of users. (Essential) Ability to approach problem-solving in a pragmatic, organised, and efficient manner, with the capability to document and convey technical information to colleagues (Essential) Proven track record of personal development within IT Service, along with a commitment to ongoing growth (Essential) This is a full-time, indefinite post with some flexibility to work some of your time remotely, but it is primarily a campus based role. If interested, apply now and submit your CV alongside a coversheet (Coversheet optional, up to a maximum of two A4 pages). The University strives to be diverse and inclusive, a place where we can all be ourselves. We offer family friendly, flexible working arrangements, with forums and inclusive facilities to support our staff. We promote equality of opportunity and diversity within the workplace and welcome applications from all sections of the community.
IT Systems/Support Manager - £50K plus bonus - Hybird based in North Lincolnshire Are you looking to lead a very talented Team of system analysts within an enterprise-scale Office365 environment? If so, look no further! My client is a well-recognised brand and absolutely a leader within what they do. They're also a private owned firm so the environment here is very fast, with a "fail fast" approach where they are always open to trying new things and explore better ways of working. It's a mega opportunity to join and make a difference and a busy time This role is heavily leadership and management focused where you will oversee a team of System Analysts who work across second and third line support, driving automation across the business. They have around 8,000 users globally and they manage both on-premise and multi-cloud (AWS/Azure) environments and a cloud telephony platform. Your role will be to take ownership of anything IT Systems focused - planning and support of business critical systems to ensure their suitability, smooth running and high availability. Whilst you may not be looking after Servers you will have had experience with cloud based systems. Alongside being an inspirational leaders, we are looking for someone with experience in Office 365 administration and strong knowledge of Cloud hybrid systems. Ideally we would also look for someone with PowerShell experience. You will also thrive in a leadership based role where you will serve as the go to IT contact for stakeholders. Essentially, you'll be passionate about tech and love what you do! Your role will be to ensure robustness of systems and security of data, network access and backup systems and also managing the smooth running of the infrastructure within the business. This is an office role with 5 days a week from their modern offices based in North Lincolnshire commutable from Hull, Grimsby or Scunthorpe. You'll join a large, wider talented team and work alongside some incredibly talented people who all share a great vision. Whilst its a fast-paced and busy environment, it's also an enjoyable one. They have a great culture which is reflected through their retention rates across the business and they treat their people really well. Scope for learning here is vast. Learning and development here is massively encouraged here and they offer unlimited resources alongside a dedicated IT Training Team as well as training around Scrum, development life cycle and a week-long induction. You'll have a personal progression plan alongside quarterly one-to-ones. We can offer up to £50,000 plus a £5K bonus - all Dependent on your ability alongside awesome further benefits including on-site gym, subsidised restaurants and more! They have an amazing HQ in North Lincolnshire so we'd like you on-site 3 days a week with 2 days working from home - It's an integral role for them that requires face-to-face interaction with stakeholders! Apply now or send your CV to (see below) for immediate consideration. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
16/10/2024
Full time
IT Systems/Support Manager - £50K plus bonus - Hybird based in North Lincolnshire Are you looking to lead a very talented Team of system analysts within an enterprise-scale Office365 environment? If so, look no further! My client is a well-recognised brand and absolutely a leader within what they do. They're also a private owned firm so the environment here is very fast, with a "fail fast" approach where they are always open to trying new things and explore better ways of working. It's a mega opportunity to join and make a difference and a busy time This role is heavily leadership and management focused where you will oversee a team of System Analysts who work across second and third line support, driving automation across the business. They have around 8,000 users globally and they manage both on-premise and multi-cloud (AWS/Azure) environments and a cloud telephony platform. Your role will be to take ownership of anything IT Systems focused - planning and support of business critical systems to ensure their suitability, smooth running and high availability. Whilst you may not be looking after Servers you will have had experience with cloud based systems. Alongside being an inspirational leaders, we are looking for someone with experience in Office 365 administration and strong knowledge of Cloud hybrid systems. Ideally we would also look for someone with PowerShell experience. You will also thrive in a leadership based role where you will serve as the go to IT contact for stakeholders. Essentially, you'll be passionate about tech and love what you do! Your role will be to ensure robustness of systems and security of data, network access and backup systems and also managing the smooth running of the infrastructure within the business. This is an office role with 5 days a week from their modern offices based in North Lincolnshire commutable from Hull, Grimsby or Scunthorpe. You'll join a large, wider talented team and work alongside some incredibly talented people who all share a great vision. Whilst its a fast-paced and busy environment, it's also an enjoyable one. They have a great culture which is reflected through their retention rates across the business and they treat their people really well. Scope for learning here is vast. Learning and development here is massively encouraged here and they offer unlimited resources alongside a dedicated IT Training Team as well as training around Scrum, development life cycle and a week-long induction. You'll have a personal progression plan alongside quarterly one-to-ones. We can offer up to £50,000 plus a £5K bonus - all Dependent on your ability alongside awesome further benefits including on-site gym, subsidised restaurants and more! They have an amazing HQ in North Lincolnshire so we'd like you on-site 3 days a week with 2 days working from home - It's an integral role for them that requires face-to-face interaction with stakeholders! Apply now or send your CV to (see below) for immediate consideration. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Join a Fast-Growing Tech Startup as a Senior Software Engineer! Are you a seasoned software engineer looking for an exciting opportunity to make a real impact? Our client is a rapidly growing tech startup, backed by a renowned investment group, and is on a mission to transform the way people plan for and deal with life's most challenging moments. About the Company: Our client is revolutionizing the industry with an innovative platform that brings a human touch to planning for the future. The team is passionate, driven, and committed to making a difference. With recent investment and ambitious growth plans, they are looking for talented individuals to join their dynamic team. The Role: As a Senior Software Engineer, you will be a key member of the growing engineering team, responsible for designing, building, testing, deploying, and maintaining scalable systems. This is an exciting opportunity to work on a greenfield project, where you'll have the autonomy to make key decisions on architecture and development, contributing to both Back End services and some Front End components. A key aspect of the role includes working with and integrating Large Language Models (LLMs) into products, so experience in this area is a plus. While the preference is for expertise in AWS (using services like Lambda, S3, SNS, SQS, DynamoDB), candidates with comparable experience in other cloud platforms like GCP or Azure are also considered. You will work closely with the Engineering Manager and Lead Developer to deliver high-quality solutions that enhance the product, and collaborate across teams to bring impactful features to life. As part of a fast-paced startup, you will thrive in an environment that values collaboration, flexibility, and quick iteration while maintaining the balance between speed and quality. Key Responsibilities: Lead the design and development of scalable, cloud-native systems, leveraging modern architecture principles such as microservices and serverless frameworks. Write maintainable, efficient, and clean code primarily in Python, focusing on performance, scalability, and reliability. Build and maintain robust automated testing and CI/CD pipelines to support fast, frequent, and reliable deployments. Work closely with cross-functional stakeholders, including product managers, designers, and other engineers, to gather requirements, develop features, and address user needs. Drive best practices in development, demonstrating a strong balance between rapid iteration and high-quality output. Participate in code reviews, architectural discussions, and continuous improvement initiatives to foster a culture of technical excellence. Champion a lean mindset and agile methodologies, contributing to sprint planning, daily stand-ups, and retrospectives. Engage with the product and users to understand their needs, ensuring that the solutions delivered align with business goals and enhance the customer experience . Who You Are: Must Haves: Extensive experience in software development using Python or similar languages. Strong cloud experience, ideally with AWS (eg, Lambda, S3, SNS, SQS, DynamoDB); however, similar expertise in GCP or Azure is also highly valued. Proven ability to design, build, and maintain cloud-native applications with a focus on scalability, performance, and reliability. Hands-on experience with automated testing practices and CI/CD tools such as CircleCI, Jenkins, GitHub Actions, or cloud-native solutions like AWS CodePipeline. Ability to thrive in a startup environment, embracing change, iteration, and rapid development cycles. Strong understanding of RESTful APIs, with experience in building, consuming, and optimizing them. Experience or familiarity with OpenAI APIs or other LLMs, with an interest in integrating these technologies into products. Excellent collaboration and communication skills, enabling smooth work across engineering and non-engineering teams. Experience working in agile teams and familiarity with agile development practices. A passion for building products that deliver real value to users and a strong customer-centric approach. Nice to Haves: Experience with serverless frameworks (eg, Serverless Framework, AWS SAM) or equivalent technologies on GCP/Azure. Familiarity with infrastructure as code (IaC) tools like AWS CloudFormation, Terraform, or equivalent tools in other cloud environments. Experience with containerization (eg, Docker) and orchestration tools like Kubernetes or ECS. Background in event-driven architecture. Understanding of Python web frameworks such as Flask or FastAPI. Experience optimizing applications for cloud performance, cost-efficiency, and scalability. Hands-on experience with monitoring and logging tools (eg, AWS CloudWatch, Datadog, ELK stack). An understanding of lean software development principles and practices focused on delivering value quickly. A passion for mentoring and sharing knowledge, contributing to a culture of continuous learning and growth. Benefits: Flexible working: 3 days in the office (London, Holborn) Work from anywhere in the world for up to 4 weeks per year. An extra holiday day for your birthday Life insurance, health insurance, will & LPAs Enhanced parental leave Share incentive scheme Cycle to Work Scheme and access to the Electric Vehicle (EV) Salary Sacrifice Scheme. Charitable fundraising matching up to £500. Support for entrepreneurial ventures through the Springboard program. Our client is committed to creating an inclusive environment and is proud to be an equal opportunity employer. If you're ready to join a team that's making a real difference, they'd love to hear from you! Location London, UK Trading as TEKsystems. Allegis Group Limited, Bracknell, RG12 1RT, United Kingdom. No Allegis Group Limited operates as an Employment Business and Employment Agency as set out in the Conduct of Employment Agencies and Employment Businesses Regulations 2003. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at our website. To access our Online Privacy Notice, which explains what information we may collect, use, share, and store about you, and describes your rights and choices about this, please go our website. We are part of a global network of companies and as a result, the personal data you provide will be shared within Allegis Group and transferred and processed outside the UK, Switzerland and European Economic Area subject to the protections described in the Allegis Group Online Privacy Notice. We store personal data in the UK, EEA, Switzerland and the USA. If you would like to exercise your privacy rights, please visit the "Contacting Us" section of our Online Privacy Notice on our website for details on how to contact us. To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID if there is an account associated with your request, or identifying information such as your address or date of birth, before proceeding with your request. commitments under the UK Data Protection Act, EU-U.S. Privacy Shield or the Swiss-U.S. Privacy Shield.
16/10/2024
Full time
Join a Fast-Growing Tech Startup as a Senior Software Engineer! Are you a seasoned software engineer looking for an exciting opportunity to make a real impact? Our client is a rapidly growing tech startup, backed by a renowned investment group, and is on a mission to transform the way people plan for and deal with life's most challenging moments. About the Company: Our client is revolutionizing the industry with an innovative platform that brings a human touch to planning for the future. The team is passionate, driven, and committed to making a difference. With recent investment and ambitious growth plans, they are looking for talented individuals to join their dynamic team. The Role: As a Senior Software Engineer, you will be a key member of the growing engineering team, responsible for designing, building, testing, deploying, and maintaining scalable systems. This is an exciting opportunity to work on a greenfield project, where you'll have the autonomy to make key decisions on architecture and development, contributing to both Back End services and some Front End components. A key aspect of the role includes working with and integrating Large Language Models (LLMs) into products, so experience in this area is a plus. While the preference is for expertise in AWS (using services like Lambda, S3, SNS, SQS, DynamoDB), candidates with comparable experience in other cloud platforms like GCP or Azure are also considered. You will work closely with the Engineering Manager and Lead Developer to deliver high-quality solutions that enhance the product, and collaborate across teams to bring impactful features to life. As part of a fast-paced startup, you will thrive in an environment that values collaboration, flexibility, and quick iteration while maintaining the balance between speed and quality. Key Responsibilities: Lead the design and development of scalable, cloud-native systems, leveraging modern architecture principles such as microservices and serverless frameworks. Write maintainable, efficient, and clean code primarily in Python, focusing on performance, scalability, and reliability. Build and maintain robust automated testing and CI/CD pipelines to support fast, frequent, and reliable deployments. Work closely with cross-functional stakeholders, including product managers, designers, and other engineers, to gather requirements, develop features, and address user needs. Drive best practices in development, demonstrating a strong balance between rapid iteration and high-quality output. Participate in code reviews, architectural discussions, and continuous improvement initiatives to foster a culture of technical excellence. Champion a lean mindset and agile methodologies, contributing to sprint planning, daily stand-ups, and retrospectives. Engage with the product and users to understand their needs, ensuring that the solutions delivered align with business goals and enhance the customer experience . Who You Are: Must Haves: Extensive experience in software development using Python or similar languages. Strong cloud experience, ideally with AWS (eg, Lambda, S3, SNS, SQS, DynamoDB); however, similar expertise in GCP or Azure is also highly valued. Proven ability to design, build, and maintain cloud-native applications with a focus on scalability, performance, and reliability. Hands-on experience with automated testing practices and CI/CD tools such as CircleCI, Jenkins, GitHub Actions, or cloud-native solutions like AWS CodePipeline. Ability to thrive in a startup environment, embracing change, iteration, and rapid development cycles. Strong understanding of RESTful APIs, with experience in building, consuming, and optimizing them. Experience or familiarity with OpenAI APIs or other LLMs, with an interest in integrating these technologies into products. Excellent collaboration and communication skills, enabling smooth work across engineering and non-engineering teams. Experience working in agile teams and familiarity with agile development practices. A passion for building products that deliver real value to users and a strong customer-centric approach. Nice to Haves: Experience with serverless frameworks (eg, Serverless Framework, AWS SAM) or equivalent technologies on GCP/Azure. Familiarity with infrastructure as code (IaC) tools like AWS CloudFormation, Terraform, or equivalent tools in other cloud environments. Experience with containerization (eg, Docker) and orchestration tools like Kubernetes or ECS. Background in event-driven architecture. Understanding of Python web frameworks such as Flask or FastAPI. Experience optimizing applications for cloud performance, cost-efficiency, and scalability. Hands-on experience with monitoring and logging tools (eg, AWS CloudWatch, Datadog, ELK stack). An understanding of lean software development principles and practices focused on delivering value quickly. A passion for mentoring and sharing knowledge, contributing to a culture of continuous learning and growth. Benefits: Flexible working: 3 days in the office (London, Holborn) Work from anywhere in the world for up to 4 weeks per year. An extra holiday day for your birthday Life insurance, health insurance, will & LPAs Enhanced parental leave Share incentive scheme Cycle to Work Scheme and access to the Electric Vehicle (EV) Salary Sacrifice Scheme. Charitable fundraising matching up to £500. Support for entrepreneurial ventures through the Springboard program. Our client is committed to creating an inclusive environment and is proud to be an equal opportunity employer. If you're ready to join a team that's making a real difference, they'd love to hear from you! Location London, UK Trading as TEKsystems. Allegis Group Limited, Bracknell, RG12 1RT, United Kingdom. No Allegis Group Limited operates as an Employment Business and Employment Agency as set out in the Conduct of Employment Agencies and Employment Businesses Regulations 2003. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at our website. To access our Online Privacy Notice, which explains what information we may collect, use, share, and store about you, and describes your rights and choices about this, please go our website. We are part of a global network of companies and as a result, the personal data you provide will be shared within Allegis Group and transferred and processed outside the UK, Switzerland and European Economic Area subject to the protections described in the Allegis Group Online Privacy Notice. We store personal data in the UK, EEA, Switzerland and the USA. If you would like to exercise your privacy rights, please visit the "Contacting Us" section of our Online Privacy Notice on our website for details on how to contact us. To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID if there is an account associated with your request, or identifying information such as your address or date of birth, before proceeding with your request. commitments under the UK Data Protection Act, EU-U.S. Privacy Shield or the Swiss-U.S. Privacy Shield.
Your new companyKeele University is a world-class campus-based university which have ambitious plans for our future growth and development. Our technology mission focusses on leveraging digital and data expertise to drive innovation and support a sustainable future. Digital Transformation will play a key part in supporting our focus across three key strategies: Digital Society Institute establishing a gateway to digital and data expertise within the University; Smart Energy and Green Technology; and Partnerships and collaboration. Our commitment to technology is deeply intertwined with our broader mission of sustainability and societal impact, and we want you to be part of our future. Your new roleAn exciting opportunity to join as The IDS Product Manager in teaching and learning services, leading the development and delivery of innovative digital products that enhance the teaching, learning, and educational experience. Working closely with stakeholders, you will identify needs, define product vision, and ensure successful implementation and adoption of digital solutions. This role is pivotal in driving. Digital transformation, ensuring that our teaching and learning services remain competitive and cutting-edge. The successful candidate will have the opportunity to shape the future of education at Keele and contribute to a supportive and inclusive team culture within the IDS department. What you'll need to succeed The ability to identify opportunities for digital advancements to create a coherent product portfolio Extensive experience in monitoring and reporting on product performance, making data-driven decisions to inform future development and continuous improvement Be able to define and articulate product visions, strategies and roadmaps, aligning with the wider transformational strategy. Experience in managing the product life cycle from concept to launch through service improvements, including user UAT testing, feedback, and iterative improvement, ensuring smooth transitions and adoption of new systems. Extensive experience of working collaboratively with Senior leadership colleagues and managing change across technology and non-technology stakeholders Excellent communication skills, both written and verbal, and the ability to provide direction to cross-functional teams, ensuring timely delivery of high-quality products. A track record of aligning product management processes with the Business Technology Standard (BTS) against the wider strategic plan. What you'll get in return Keele University are committed to providing an excellent worklife balance and below are just some of the extensive employee benefits. Agile and flexible working 30 days annual leave, plus bank holidays with the option to buy further holiday Health and Wellbeing Support With 24 hour access to staff counselling Keele is committed to supporting colleagues with parenting and caring responsibilities and offer a range of generous family-friendly policies. Occupational health support Eye and eyesight examinations Annual flu vaccinations Green campus with on-campus walking and cycling routes Cycle to work scheme with tax-free hire of bicycles and related safety and security equipment. What you need to do now HAYS Technology have been retained by Keele University to manage the search and recruitment of this role. For all enquiries, please contact Hayley Heath at Hays Technology. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
15/10/2024
Full time
Your new companyKeele University is a world-class campus-based university which have ambitious plans for our future growth and development. Our technology mission focusses on leveraging digital and data expertise to drive innovation and support a sustainable future. Digital Transformation will play a key part in supporting our focus across three key strategies: Digital Society Institute establishing a gateway to digital and data expertise within the University; Smart Energy and Green Technology; and Partnerships and collaboration. Our commitment to technology is deeply intertwined with our broader mission of sustainability and societal impact, and we want you to be part of our future. Your new roleAn exciting opportunity to join as The IDS Product Manager in teaching and learning services, leading the development and delivery of innovative digital products that enhance the teaching, learning, and educational experience. Working closely with stakeholders, you will identify needs, define product vision, and ensure successful implementation and adoption of digital solutions. This role is pivotal in driving. Digital transformation, ensuring that our teaching and learning services remain competitive and cutting-edge. The successful candidate will have the opportunity to shape the future of education at Keele and contribute to a supportive and inclusive team culture within the IDS department. What you'll need to succeed The ability to identify opportunities for digital advancements to create a coherent product portfolio Extensive experience in monitoring and reporting on product performance, making data-driven decisions to inform future development and continuous improvement Be able to define and articulate product visions, strategies and roadmaps, aligning with the wider transformational strategy. Experience in managing the product life cycle from concept to launch through service improvements, including user UAT testing, feedback, and iterative improvement, ensuring smooth transitions and adoption of new systems. Extensive experience of working collaboratively with Senior leadership colleagues and managing change across technology and non-technology stakeholders Excellent communication skills, both written and verbal, and the ability to provide direction to cross-functional teams, ensuring timely delivery of high-quality products. A track record of aligning product management processes with the Business Technology Standard (BTS) against the wider strategic plan. What you'll get in return Keele University are committed to providing an excellent worklife balance and below are just some of the extensive employee benefits. Agile and flexible working 30 days annual leave, plus bank holidays with the option to buy further holiday Health and Wellbeing Support With 24 hour access to staff counselling Keele is committed to supporting colleagues with parenting and caring responsibilities and offer a range of generous family-friendly policies. Occupational health support Eye and eyesight examinations Annual flu vaccinations Green campus with on-campus walking and cycling routes Cycle to work scheme with tax-free hire of bicycles and related safety and security equipment. What you need to do now HAYS Technology have been retained by Keele University to manage the search and recruitment of this role. For all enquiries, please contact Hayley Heath at Hays Technology. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
*Remote But not allowed in the following States: Alaska, North Dakota, Nebraska, Hawaii, Oklahoma, Vermont, Maine, West Virginia, Wyoming, New Hampshire, Puerto Rico.* A prestigious company is looking for a Cyber Risk Manager - SOAR, SIEM, Cyber Defense. This manager will focus on predicting, detecting, and responding to cyber incident response and threats. This role will manage over 4 senior people and a vendor who manages 40 outsourced SOC individuals. Responsibilities Collaborate on the evolution of a best-in-class security threat management program, incorporating cutting edge techniques in automation, machine learning, and distributed threat protection to broaden, deepen, and sharpen our capabilities to rapidly identify and eradicate cyber security threats. Work with cross-functional stakeholders from legal, corporate communications, privacy, compliance, facilities, and business continuity planning to mature enterprise end-to-end incident response and recovery plans and develop targeted playbooks to address emergent threats to the business. Sustain an agile, threat intelligence-driven continuous improvement process that leverages micro-purple testing techniques, hypothesis-based threat hunting, and the MITRE ATT&CK framework to identify missing or ineffective telemetry, detection capabilities, and response playbooks required to detect, prevent, and respond to cyber risk events originating from threat actors that are targeting the company. Define the strategy for cyber threat management services, including the maintenance of the roadmap of process architectures that document the target and working states of cyber risk event management services and a multi-year plan to close gaps against the target state while keeping current with changes to technology and threat landscapes. Develop strong working relationships with other leaders in the information technology organization by providing continuous assistance and thought leadership. Establish and maintain relationships with suppliers and business partners in the information security industry. Qualifications 8+ years of professional experience in Cybersecurity with a Bachelor's degree in Computer Science or a related field; 1+ years of supervisory/management experience. Ability to research and maintain current technical knowledge to support rapidly changing technology. Highly knowledgeable in preparing business plans, IT plans, Technology Roadmaps, and technical project proposals. Knowledge in preparing and managing budgets. Knowledge of project development life cycle, including the ability to coordinate and prioritize multiple projects.
11/10/2024
Full time
*Remote But not allowed in the following States: Alaska, North Dakota, Nebraska, Hawaii, Oklahoma, Vermont, Maine, West Virginia, Wyoming, New Hampshire, Puerto Rico.* A prestigious company is looking for a Cyber Risk Manager - SOAR, SIEM, Cyber Defense. This manager will focus on predicting, detecting, and responding to cyber incident response and threats. This role will manage over 4 senior people and a vendor who manages 40 outsourced SOC individuals. Responsibilities Collaborate on the evolution of a best-in-class security threat management program, incorporating cutting edge techniques in automation, machine learning, and distributed threat protection to broaden, deepen, and sharpen our capabilities to rapidly identify and eradicate cyber security threats. Work with cross-functional stakeholders from legal, corporate communications, privacy, compliance, facilities, and business continuity planning to mature enterprise end-to-end incident response and recovery plans and develop targeted playbooks to address emergent threats to the business. Sustain an agile, threat intelligence-driven continuous improvement process that leverages micro-purple testing techniques, hypothesis-based threat hunting, and the MITRE ATT&CK framework to identify missing or ineffective telemetry, detection capabilities, and response playbooks required to detect, prevent, and respond to cyber risk events originating from threat actors that are targeting the company. Define the strategy for cyber threat management services, including the maintenance of the roadmap of process architectures that document the target and working states of cyber risk event management services and a multi-year plan to close gaps against the target state while keeping current with changes to technology and threat landscapes. Develop strong working relationships with other leaders in the information technology organization by providing continuous assistance and thought leadership. Establish and maintain relationships with suppliers and business partners in the information security industry. Qualifications 8+ years of professional experience in Cybersecurity with a Bachelor's degree in Computer Science or a related field; 1+ years of supervisory/management experience. Ability to research and maintain current technical knowledge to support rapidly changing technology. Highly knowledgeable in preparing business plans, IT plans, Technology Roadmaps, and technical project proposals. Knowledge in preparing and managing budgets. Knowledge of project development life cycle, including the ability to coordinate and prioritize multiple projects.
Manager, Cyber Risk Management Salary: Open + Bonus Location: Remote *We are unable to provide sponsorship for this role* Responsibilities Lead the team responsible for predicting, detecting, and responding to cyber risk events corresponding to security and appropriate use threats. Sustain a high degree of operational maturity in executing risk event management processes, to establish and maintain cross-functional relationships that enable end-to-end enterprise incident response, and to drive the adoption of innovative practices that proactively improve our ability to prevent, detect, disrupt, investigate, respond to, and recover from sophisticated threats. Collaborate on the evolution of a best-in-class security threat management program, incorporating cutting edge techniques in automation, machine learning, and distributed threat protection to broaden, deepen, and sharpen our capabilities to rapidly identify and eradicate cyber security threats. Work with cross-functional stakeholders from legal, corporate communications, privacy, compliance, facilities, and business continuity planning to mature enterprise end-to-end incident response and recovery plans and develop targeted playbooks to address emergent threats to the business. Sustain an agile, threat intelligence-driven continuous improvement process that leverages micro-purple testing techniques, hypothesis-based threat hunting, and the MITRE ATT&CK framework to identify missing or ineffective telemetry, detection capabilities, and response playbooks required to detect, prevent, and respond to cyber risk events originating from threat actors. Define the strategy for cyber threat management services, including the maintenance of the roadmap of process architectures that document the target and working states of cyber risk event management services and a multi-year plan to close gaps against the target state while keeping current with changes to technology and threat landscapes. Educate, coach, and mentor a team on technical, interpersonal, and team dynamics, company policy & procedures, and other topics. Qualifications 8+ years of professional experience in Cybersecurity Bachelor's degree in Computer Science or a related field 1+ years of management experience Strong communication skills with a high priority on listening to others. Highly knowledgeable in preparing business plans, IT plans, Technology Roadmaps, technical project proposals, and managing budgets. Knowledge of project development life cycle, including the ability to coordinate and prioritize multiple projects. Ability to recruit, retain and develop a team.
11/10/2024
Full time
Manager, Cyber Risk Management Salary: Open + Bonus Location: Remote *We are unable to provide sponsorship for this role* Responsibilities Lead the team responsible for predicting, detecting, and responding to cyber risk events corresponding to security and appropriate use threats. Sustain a high degree of operational maturity in executing risk event management processes, to establish and maintain cross-functional relationships that enable end-to-end enterprise incident response, and to drive the adoption of innovative practices that proactively improve our ability to prevent, detect, disrupt, investigate, respond to, and recover from sophisticated threats. Collaborate on the evolution of a best-in-class security threat management program, incorporating cutting edge techniques in automation, machine learning, and distributed threat protection to broaden, deepen, and sharpen our capabilities to rapidly identify and eradicate cyber security threats. Work with cross-functional stakeholders from legal, corporate communications, privacy, compliance, facilities, and business continuity planning to mature enterprise end-to-end incident response and recovery plans and develop targeted playbooks to address emergent threats to the business. Sustain an agile, threat intelligence-driven continuous improvement process that leverages micro-purple testing techniques, hypothesis-based threat hunting, and the MITRE ATT&CK framework to identify missing or ineffective telemetry, detection capabilities, and response playbooks required to detect, prevent, and respond to cyber risk events originating from threat actors. Define the strategy for cyber threat management services, including the maintenance of the roadmap of process architectures that document the target and working states of cyber risk event management services and a multi-year plan to close gaps against the target state while keeping current with changes to technology and threat landscapes. Educate, coach, and mentor a team on technical, interpersonal, and team dynamics, company policy & procedures, and other topics. Qualifications 8+ years of professional experience in Cybersecurity Bachelor's degree in Computer Science or a related field 1+ years of management experience Strong communication skills with a high priority on listening to others. Highly knowledgeable in preparing business plans, IT plans, Technology Roadmaps, technical project proposals, and managing budgets. Knowledge of project development life cycle, including the ability to coordinate and prioritize multiple projects. Ability to recruit, retain and develop a team.
Request Technology - Craig Johnson
San Francisco, California
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Enterprise Company is currently seeking a Manager of Cyber Security Event and Incident Response. Candidate will lead the team responsible for predicting, detecting, and responding to cyber risk events corresponding to security and appropriate use threats. The primary objectives for the role will be to sustain a high degree of operational maturity in executing risk event management processes, to establish and maintain cross-functional relationships that enable end-to-end enterprise incident response, and to drive the adoption of innovative practices that proactively improve our ability to prevent, detect, disrupt, investigate, respond to, and recover from sophisticated threats. Responsibilities Collaborate on the evolution of a best-in-class security threat management program, incorporating cutting edge techniques in automation, machine learning, and distributed threat protection to broaden, deepen, and sharpen our capabilities to rapidly identify and eradicate cyber security threats. Work with cross-functional stakeholders from legal, corporate communications, privacy, compliance, facilities, and business continuity planning to mature enterprise end-to-end incident response and recovery plans and develop targeted playbooks to address emergent threats to the business. Sustain an agile, threat intelligence-driven continuous improvement process that leverages micro-purple testing techniques, hypothesis-based threat hunting, and the MITRE ATT&CK framework to identify missing or ineffective telemetry, detection capabilities, and response playbooks required to detect, prevent, and respond to cyber risk events originating from threat actors. Define the strategy for cyber threat management services, including the maintenance of the roadmap of process architectures that document the target and working states of cyber risk event management services and a multi-year plan to close gaps against the target state while keeping current with changes to technology and threat landscapes. Develop strong working relationships with other leaders in the information technology organization by providing continuous assistance and thought leadership. Establish and maintain relationships with suppliers and business partners in the information security industry. Educate, coach, and mentor a team on technical, interpersonal, and team dynamics, company policy & procedures, and other topics. Take an active role in fostering a culture of learning and excellence. This list is not all-inclusive, and you are expected to perform other duties as requested or assigned. Qualifications 8+ years of professional experience in Cybersecurity with a Bachelor's degree in Computer Science or a related field; 1+ years of supervisory/management experience. Strong communication skills with a high priority on listening to others. Ability to practice empathy and build trust amongst the team. Ability to research and maintain current technical knowledge to support rapidly changing technology. Highly knowledgeable in preparing business plans, IT plans, Technology Roadmaps, and technical project proposals. Knowledge in preparing and managing budgets. Ability to analyze business requirements and recommend the right solutions in a timely fashion. Demonstrated use of ingenuity and creativity by taking actions to direct the analyses and solutions of problems. Knowledge of project development life cycle, including the ability to coordinate and prioritize multiple projects. Ability to recruit, retain and develop a team.
11/10/2024
Full time
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Enterprise Company is currently seeking a Manager of Cyber Security Event and Incident Response. Candidate will lead the team responsible for predicting, detecting, and responding to cyber risk events corresponding to security and appropriate use threats. The primary objectives for the role will be to sustain a high degree of operational maturity in executing risk event management processes, to establish and maintain cross-functional relationships that enable end-to-end enterprise incident response, and to drive the adoption of innovative practices that proactively improve our ability to prevent, detect, disrupt, investigate, respond to, and recover from sophisticated threats. Responsibilities Collaborate on the evolution of a best-in-class security threat management program, incorporating cutting edge techniques in automation, machine learning, and distributed threat protection to broaden, deepen, and sharpen our capabilities to rapidly identify and eradicate cyber security threats. Work with cross-functional stakeholders from legal, corporate communications, privacy, compliance, facilities, and business continuity planning to mature enterprise end-to-end incident response and recovery plans and develop targeted playbooks to address emergent threats to the business. Sustain an agile, threat intelligence-driven continuous improvement process that leverages micro-purple testing techniques, hypothesis-based threat hunting, and the MITRE ATT&CK framework to identify missing or ineffective telemetry, detection capabilities, and response playbooks required to detect, prevent, and respond to cyber risk events originating from threat actors. Define the strategy for cyber threat management services, including the maintenance of the roadmap of process architectures that document the target and working states of cyber risk event management services and a multi-year plan to close gaps against the target state while keeping current with changes to technology and threat landscapes. Develop strong working relationships with other leaders in the information technology organization by providing continuous assistance and thought leadership. Establish and maintain relationships with suppliers and business partners in the information security industry. Educate, coach, and mentor a team on technical, interpersonal, and team dynamics, company policy & procedures, and other topics. Take an active role in fostering a culture of learning and excellence. This list is not all-inclusive, and you are expected to perform other duties as requested or assigned. Qualifications 8+ years of professional experience in Cybersecurity with a Bachelor's degree in Computer Science or a related field; 1+ years of supervisory/management experience. Strong communication skills with a high priority on listening to others. Ability to practice empathy and build trust amongst the team. Ability to research and maintain current technical knowledge to support rapidly changing technology. Highly knowledgeable in preparing business plans, IT plans, Technology Roadmaps, and technical project proposals. Knowledge in preparing and managing budgets. Ability to analyze business requirements and recommend the right solutions in a timely fashion. Demonstrated use of ingenuity and creativity by taking actions to direct the analyses and solutions of problems. Knowledge of project development life cycle, including the ability to coordinate and prioritize multiple projects. Ability to recruit, retain and develop a team.