*This role is onsite 5 days each week in Houston* *We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking an End-User Technology Support Manager. Candidate will lead the implementation of new technology rollouts and upgrades, ensuring seamless deskside support within the region and firmwide. Additional responsibilities include contributing to the development and execution of the firm's comprehensive technology support strategy, ensuring adherence to firmwide IT policies, procedures, standards, and guidelines. The role also requires overseeing the creation of troubleshooting documentation and detailed instructions for the support teams. Candidate will interact regularly with technology teams, firm leadership, vendors, and users. The TSM should have a proven ability to operate in a fast-paced environment, interact with C-Level leadership, and serve as the main point of contact for technology for the VIPs within the Texas offices. Candidate will oversee both firmwide and local projects, new initiatives, and issue resolution, as well as manage the local Technology Support teams' budget, including ordering, forecasting, and reporting monthly budget variances. The position requires travel to various offices as needed. Responsibilities: Excellent judgment in assessing user issues; along with intermediate trouble-shooting methodology. Develop and manage Operating Level Agreements (OLA's) as well as client Service Level Agreements (SLA's) across entire Technology Services organization with respect to technology support. Manage and oversight of recruiting, hiring, performance, and professional skill development for entire their Technology Support organization. Ability to work for the best resolution either through own knowledge, documented resolution, or proper and timely escalation. Qualifications: Proficient in Windows 10/11 OS and core application suite; including the Microsoft Suite and various applications. Intermediate knowledge of Remote Computing; including Zoom, WebEx, Skype for Business, and Citrix. Intermediate PC troubleshooting skills and assists other team members in troubleshooting and diagnosing issues. Intermediate knowledge of iOS setup and troubleshooting. Knowledge of networks including wireless experience. Intermediate understanding and knowledge of Voice Over IP (VOIP) telephone systems. Demonstrates the willingness and ability to help other team members on difficult issues. Define and implement the processes that drive the Service Delivery in accordance with ITIL best practices. Bachelor's Degree or work equivalent. Computer Science or Technical qualification is a plus. A high level of proven management experience in a professional services environment, law firm experience preferable. Audio Visual experience a plus Knowledge of desktop computing environment and troubleshooting techniques of hardware and software issues. Knowledge and the ability to support Microsoft operating system, Suite, and 365 including networking component, hardware, peripheral devices. Knowledge in remote meeting platforms including Zoom, WebEx and Skype for Business. Knowledge of ticketing applications.
17/10/2024
Full time
*This role is onsite 5 days each week in Houston* *We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking an End-User Technology Support Manager. Candidate will lead the implementation of new technology rollouts and upgrades, ensuring seamless deskside support within the region and firmwide. Additional responsibilities include contributing to the development and execution of the firm's comprehensive technology support strategy, ensuring adherence to firmwide IT policies, procedures, standards, and guidelines. The role also requires overseeing the creation of troubleshooting documentation and detailed instructions for the support teams. Candidate will interact regularly with technology teams, firm leadership, vendors, and users. The TSM should have a proven ability to operate in a fast-paced environment, interact with C-Level leadership, and serve as the main point of contact for technology for the VIPs within the Texas offices. Candidate will oversee both firmwide and local projects, new initiatives, and issue resolution, as well as manage the local Technology Support teams' budget, including ordering, forecasting, and reporting monthly budget variances. The position requires travel to various offices as needed. Responsibilities: Excellent judgment in assessing user issues; along with intermediate trouble-shooting methodology. Develop and manage Operating Level Agreements (OLA's) as well as client Service Level Agreements (SLA's) across entire Technology Services organization with respect to technology support. Manage and oversight of recruiting, hiring, performance, and professional skill development for entire their Technology Support organization. Ability to work for the best resolution either through own knowledge, documented resolution, or proper and timely escalation. Qualifications: Proficient in Windows 10/11 OS and core application suite; including the Microsoft Suite and various applications. Intermediate knowledge of Remote Computing; including Zoom, WebEx, Skype for Business, and Citrix. Intermediate PC troubleshooting skills and assists other team members in troubleshooting and diagnosing issues. Intermediate knowledge of iOS setup and troubleshooting. Knowledge of networks including wireless experience. Intermediate understanding and knowledge of Voice Over IP (VOIP) telephone systems. Demonstrates the willingness and ability to help other team members on difficult issues. Define and implement the processes that drive the Service Delivery in accordance with ITIL best practices. Bachelor's Degree or work equivalent. Computer Science or Technical qualification is a plus. A high level of proven management experience in a professional services environment, law firm experience preferable. Audio Visual experience a plus Knowledge of desktop computing environment and troubleshooting techniques of hardware and software issues. Knowledge and the ability to support Microsoft operating system, Suite, and 365 including networking component, hardware, peripheral devices. Knowledge in remote meeting platforms including Zoom, WebEx and Skype for Business. Knowledge of ticketing applications.
*5 Days onsite* *We are unable to sponsor as this is a permanent Full time role* A prestigious company is looking for a Technology Support Manager. This role is focused on all end user support (Windows, Zoom, Webex, Skype for business, Citrix, VOIP, ITIL). This manager needs at least 6 years of management experience, they will manage 3 offices and a total of 16 people. Responsibilities: Excellent judgment in assessing user issues; along with intermediate trouble-shooting methodology. Develop and manage Operating Level Agreements (OLA's) as well as client Service Level Agreements (SLA's) across entire Technology Services organization with respect to technology support. Manage and oversight of recruiting, hiring, performance, and professional skill development for entire their Technology Support organization. Ability to work for the best resolution either through own knowledge, documented resolution, or proper and timely escalation. Proficient in Windows 10/11 OS and core application suite; including the Microsoft Suite and various applications. Intermediate knowledge of Remote Computing; including Zoom, WebEx, Skype for Business, and Citrix. Intermediate PC troubleshooting skills and assists other team members in troubleshooting and diagnosing issues. Intermediate knowledge of iOS setup and troubleshooting. Knowledge of networks including wireless experience. Intermediate understanding and knowledge of Voice Over IP (VOIP) telephone systems. Define and implement the processes that drive the Service Delivery in accordance with ITIL best practices. Adheres to use of call ticketing system for each incident (eg, request, issues, etc.). Understands and follows ticket ownership guidelines and system usage. Understanding of local office Conference Technology and procedures. Qualifications/Technology Bachelor's Degree or work equivalent. Computer Science or Technical qualification is a plus. A high level of proven management experience in a professional services environment, law firm experience preferable. Law Firm, managing a help desk or desk side experience a plus. Audio Visual experience a plus Knowledge of desktop computing environment and troubleshooting techniques of hardware and software issues. Knowledge and the ability to support Microsoft operating system, Suite, and 365 including networking component, hardware, peripheral devices. Knowledge in remote meeting platforms including Zoom, WebEx and Skype for Business. Knowledge of ticketing applications. Microsoft Windows Microsoft Office Suite M365 iManage DeskSite and FileSite Citrix/VPN iOS for iPhones, iPads and Mobile Management applications - InTune/AirWatch Polycom and Cisco Video Conference Systems Bomgar PeopleSoft SCCM Carpe Diem Avaya SCCM MFA Zoom and WebEx Microsoft Teams ITSM Ticket Management System - Service Now HP, Lenovo, MacBook laptops and desktops Avaya MFA Zoom, Teams, WebEx, Skype for Business ITSM Ticket Management System Lenovo laptops and desktops
17/10/2024
Full time
*5 Days onsite* *We are unable to sponsor as this is a permanent Full time role* A prestigious company is looking for a Technology Support Manager. This role is focused on all end user support (Windows, Zoom, Webex, Skype for business, Citrix, VOIP, ITIL). This manager needs at least 6 years of management experience, they will manage 3 offices and a total of 16 people. Responsibilities: Excellent judgment in assessing user issues; along with intermediate trouble-shooting methodology. Develop and manage Operating Level Agreements (OLA's) as well as client Service Level Agreements (SLA's) across entire Technology Services organization with respect to technology support. Manage and oversight of recruiting, hiring, performance, and professional skill development for entire their Technology Support organization. Ability to work for the best resolution either through own knowledge, documented resolution, or proper and timely escalation. Proficient in Windows 10/11 OS and core application suite; including the Microsoft Suite and various applications. Intermediate knowledge of Remote Computing; including Zoom, WebEx, Skype for Business, and Citrix. Intermediate PC troubleshooting skills and assists other team members in troubleshooting and diagnosing issues. Intermediate knowledge of iOS setup and troubleshooting. Knowledge of networks including wireless experience. Intermediate understanding and knowledge of Voice Over IP (VOIP) telephone systems. Define and implement the processes that drive the Service Delivery in accordance with ITIL best practices. Adheres to use of call ticketing system for each incident (eg, request, issues, etc.). Understands and follows ticket ownership guidelines and system usage. Understanding of local office Conference Technology and procedures. Qualifications/Technology Bachelor's Degree or work equivalent. Computer Science or Technical qualification is a plus. A high level of proven management experience in a professional services environment, law firm experience preferable. Law Firm, managing a help desk or desk side experience a plus. Audio Visual experience a plus Knowledge of desktop computing environment and troubleshooting techniques of hardware and software issues. Knowledge and the ability to support Microsoft operating system, Suite, and 365 including networking component, hardware, peripheral devices. Knowledge in remote meeting platforms including Zoom, WebEx and Skype for Business. Knowledge of ticketing applications. Microsoft Windows Microsoft Office Suite M365 iManage DeskSite and FileSite Citrix/VPN iOS for iPhones, iPads and Mobile Management applications - InTune/AirWatch Polycom and Cisco Video Conference Systems Bomgar PeopleSoft SCCM Carpe Diem Avaya SCCM MFA Zoom and WebEx Microsoft Teams ITSM Ticket Management System - Service Now HP, Lenovo, MacBook laptops and desktops Avaya MFA Zoom, Teams, WebEx, Skype for Business ITSM Ticket Management System Lenovo laptops and desktops
IT Support Manager Salary: Open + Bonus Location: Houston, TX On-site: 5 days/week Travel: Once a quarter to Austin/Dallas *We are unable to provide sponsorship for this role* Qualifications Bachelor's Degree or work equivalent. A high level of proven management experience in a professional services environment. A high level of proven experience leading Firmwide organizations. Strong Technical Background. Strong verbal and written communication skills. Excellent People skills and ability to work will all levels of staff. Knowledge of desktop computing environment and troubleshooting techniques of hardware and software issues. Knowledge and the ability to support Microsoft operating system, Suite, and 365 including networking component, hardware, peripheral devices. Knowledge in remote meeting platforms including Zoom, WebEx and Skype for Business. Knowledge of ticketing applications. Proficient in Windows 10/11 OS and core application suite; including the Microsoft Suite. Intermediate knowledge of Remote Computing; including Zoom, WebEx, Skype for Business, and Citrix. Preferred Law Firm industry experience, managing a help desk or desk side. Audio Visual experience. Responsibilities Develop and manage Operating Level Agreements (OLA's) as well as client Service Level Agreements (SLA's) across entire Technology Services organization with respect to technology support. Manage and oversight of recruiting, hiring, performance, and professional skill development for entire their Technology Support organization. Intermediate PC troubleshooting and assists other team members in troubleshooting and diagnosing issues. iOS setup and troubleshooting. Documents new findings, solutions, and processes. Define and implement the processes that drive the Service Delivery in accordance with ITIL best practices. Adheres to use of call ticketing system for each incident (eg, request, issues, etc.). Understands and follows ticket ownership guidelines and system usage. Adheres to written procedures, checklists and all quality control associated with project rollouts. Participates in projects, tasks, or issues to ensure they are completed.
17/10/2024
Full time
IT Support Manager Salary: Open + Bonus Location: Houston, TX On-site: 5 days/week Travel: Once a quarter to Austin/Dallas *We are unable to provide sponsorship for this role* Qualifications Bachelor's Degree or work equivalent. A high level of proven management experience in a professional services environment. A high level of proven experience leading Firmwide organizations. Strong Technical Background. Strong verbal and written communication skills. Excellent People skills and ability to work will all levels of staff. Knowledge of desktop computing environment and troubleshooting techniques of hardware and software issues. Knowledge and the ability to support Microsoft operating system, Suite, and 365 including networking component, hardware, peripheral devices. Knowledge in remote meeting platforms including Zoom, WebEx and Skype for Business. Knowledge of ticketing applications. Proficient in Windows 10/11 OS and core application suite; including the Microsoft Suite. Intermediate knowledge of Remote Computing; including Zoom, WebEx, Skype for Business, and Citrix. Preferred Law Firm industry experience, managing a help desk or desk side. Audio Visual experience. Responsibilities Develop and manage Operating Level Agreements (OLA's) as well as client Service Level Agreements (SLA's) across entire Technology Services organization with respect to technology support. Manage and oversight of recruiting, hiring, performance, and professional skill development for entire their Technology Support organization. Intermediate PC troubleshooting and assists other team members in troubleshooting and diagnosing issues. iOS setup and troubleshooting. Documents new findings, solutions, and processes. Define and implement the processes that drive the Service Delivery in accordance with ITIL best practices. Adheres to use of call ticketing system for each incident (eg, request, issues, etc.). Understands and follows ticket ownership guidelines and system usage. Adheres to written procedures, checklists and all quality control associated with project rollouts. Participates in projects, tasks, or issues to ensure they are completed.
The insurance industry is ripe for transformation, and Synechron is partnering with a forward-thinking client to reimagine their digital landscape. To succeed, we need a Product Manager who can translate big ideas into actionable plans and customer-centric products. Your ability to map the customer journey, create detailed user stories, wireframes, and maintain a robust product backlog will be critical. Role: Own the product life cycle for a major digital transformation project, from discovery through delivery and deployment, ensuring alignment with client objectives and user needs Strategic Visioning: Align product goals with overall business transformation strategy and long-term objectives Conduct thorough Market Research and competitor analysis to identify trends and opportunities Map user journeys to identify key touchpoints and opportunities for improving user experiences, translating insights into clear product requirements - for the digital experience and Back Office processes Write detailed user stories and develop wireframes conveying new product features' vision and functionality to development teams and stakeholders Create and manage product backlogs in an Agile environment, ensuring the highest-value items are prioritized for delivery Collaborate with cross-functional teams, including developers, designers, and business stakeholders, to ensure seamless execution and delivery Stakeholder Management: Employ strong communication and collaboration skills to work with various stakeholders, including leadership, developers, and customers Build and deliver training materials to help business users fully adopt and maximize the benefits of the new digital tools Agile Methodology Expertise: Utilize agile frameworks (Scrum, Kanban) to manage sprints, backlogs, and iterations effectively Coordinate with other product managers to manage interdependencies and solve impediments Support risk measurement and issue resolution impacting production scope, schedule, and quality Data-Driven Decision Making: Analyze data, metrics, and KPIs to guide product development and measure success Experience: Experience in digital transformation projects in the insurance industry , focusing on improving user journeys and driving product innovation Extensive experience in Agile environments, including backlog management, writing user stories, and close collaboration with development teams Technical Acumen: Understand technology stack, digital platforms, and architecture to facilitate discussions and make informed decisions Proficiency in mapping complex customer journeys and turning insights into actionable product features that drive user engagement Prioritization and Road mapping: Define product roadmaps and prioritize features based on business value, user needs, and technical constraints User-Centric Mindset: Focus on delivering value to end-users by understanding their needs, pain points, and behavior through research and feedback Proven track record of creating product roadmaps that balance strategic vision with near-term execution Preferred: Working knowledge in the insurance platform stack, preferably claims management and policy acquisition Change Management: Knowledge of managing organizational change in adopting new digital solutions. Experience working with both Legacy insurance platforms and newer Insurtech solutions. Familiarity with regulatory and compliance requirements in the insurance space. Experience in scaled Agile environments (eg, SAFe or LeSS), handling multi-team and cross-functional projects. Data-driven and skilled at using analytics to inform product decisions and measure success. Agile certification is a plus. Proficiency with tools such as Jira, Confluence, Trello, and other project management and collaboration platforms that support digital transformation initiatives. Permanent Role - x3 days in London office (City) - Competitive salary + Bonus + Benefits About Synechron At Synechron, we believe in the power of digital to transform businesses for the better. Our global Tech AI and consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechron's progressive technologies and optimization strategies span end-to-end Artificial Intelligence, Consulting, Digital, Cloud & DevOps, Data, and Software Engineering, servicing an array of noteworthy financial services and technology firms. Through research and development initiatives in our FinLabs we develop solutions for modernization, from Artificial Intelligence and Blockchain to Data Science models, Digital Underwriting, mobile-first applications and more. Over the last 20+ years, our company has been honored with multiple employer awards, recognizing our commitment to our talented teams. With top clients to boast about, Synechron has a global workforce of 14,000+, and has 51 offices in 20 countries within key global markets. For more information on the company, please visit our website or LinkedIn community. Synechron's Diversity Statement Synechron are proud to be an equal opportunity employer. Our Diversity, Equity, and Inclusion (DEI) initiative Same Difference' is committed to fostering an inclusive culture - promoting equality, diversity and an environment that is respectful to all. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We offer flexible workplace arrangements, mentoring, internal mobility, learning and development programmes to support our global workforce. Empowerment and collaboration are at the core of how we operate. All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant's gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.
17/10/2024
Full time
The insurance industry is ripe for transformation, and Synechron is partnering with a forward-thinking client to reimagine their digital landscape. To succeed, we need a Product Manager who can translate big ideas into actionable plans and customer-centric products. Your ability to map the customer journey, create detailed user stories, wireframes, and maintain a robust product backlog will be critical. Role: Own the product life cycle for a major digital transformation project, from discovery through delivery and deployment, ensuring alignment with client objectives and user needs Strategic Visioning: Align product goals with overall business transformation strategy and long-term objectives Conduct thorough Market Research and competitor analysis to identify trends and opportunities Map user journeys to identify key touchpoints and opportunities for improving user experiences, translating insights into clear product requirements - for the digital experience and Back Office processes Write detailed user stories and develop wireframes conveying new product features' vision and functionality to development teams and stakeholders Create and manage product backlogs in an Agile environment, ensuring the highest-value items are prioritized for delivery Collaborate with cross-functional teams, including developers, designers, and business stakeholders, to ensure seamless execution and delivery Stakeholder Management: Employ strong communication and collaboration skills to work with various stakeholders, including leadership, developers, and customers Build and deliver training materials to help business users fully adopt and maximize the benefits of the new digital tools Agile Methodology Expertise: Utilize agile frameworks (Scrum, Kanban) to manage sprints, backlogs, and iterations effectively Coordinate with other product managers to manage interdependencies and solve impediments Support risk measurement and issue resolution impacting production scope, schedule, and quality Data-Driven Decision Making: Analyze data, metrics, and KPIs to guide product development and measure success Experience: Experience in digital transformation projects in the insurance industry , focusing on improving user journeys and driving product innovation Extensive experience in Agile environments, including backlog management, writing user stories, and close collaboration with development teams Technical Acumen: Understand technology stack, digital platforms, and architecture to facilitate discussions and make informed decisions Proficiency in mapping complex customer journeys and turning insights into actionable product features that drive user engagement Prioritization and Road mapping: Define product roadmaps and prioritize features based on business value, user needs, and technical constraints User-Centric Mindset: Focus on delivering value to end-users by understanding their needs, pain points, and behavior through research and feedback Proven track record of creating product roadmaps that balance strategic vision with near-term execution Preferred: Working knowledge in the insurance platform stack, preferably claims management and policy acquisition Change Management: Knowledge of managing organizational change in adopting new digital solutions. Experience working with both Legacy insurance platforms and newer Insurtech solutions. Familiarity with regulatory and compliance requirements in the insurance space. Experience in scaled Agile environments (eg, SAFe or LeSS), handling multi-team and cross-functional projects. Data-driven and skilled at using analytics to inform product decisions and measure success. Agile certification is a plus. Proficiency with tools such as Jira, Confluence, Trello, and other project management and collaboration platforms that support digital transformation initiatives. Permanent Role - x3 days in London office (City) - Competitive salary + Bonus + Benefits About Synechron At Synechron, we believe in the power of digital to transform businesses for the better. Our global Tech AI and consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechron's progressive technologies and optimization strategies span end-to-end Artificial Intelligence, Consulting, Digital, Cloud & DevOps, Data, and Software Engineering, servicing an array of noteworthy financial services and technology firms. Through research and development initiatives in our FinLabs we develop solutions for modernization, from Artificial Intelligence and Blockchain to Data Science models, Digital Underwriting, mobile-first applications and more. Over the last 20+ years, our company has been honored with multiple employer awards, recognizing our commitment to our talented teams. With top clients to boast about, Synechron has a global workforce of 14,000+, and has 51 offices in 20 countries within key global markets. For more information on the company, please visit our website or LinkedIn community. Synechron's Diversity Statement Synechron are proud to be an equal opportunity employer. Our Diversity, Equity, and Inclusion (DEI) initiative Same Difference' is committed to fostering an inclusive culture - promoting equality, diversity and an environment that is respectful to all. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We offer flexible workplace arrangements, mentoring, internal mobility, learning and development programmes to support our global workforce. Empowerment and collaboration are at the core of how we operate. All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant's gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.
Adalta Recruitment Solutions Ltd
Salford, Manchester
Design Operations Manager Location: Salford preferred but can be London if needed (2 - 3 days on-site) Rate: £500 p/d Inside IR35 Inside IR35 Project Duration - 3 months initially Industry: Media, Broadcast Key Accountabilities : Manage stakeholder relationships, internally and externally, providing a bridge between Stakeholders and the Accessibility team to create positive conversations. Support the delivery of a new Accessibility Centre of Excellence, working as part of the project team comprising my client and 3rd Party agency staff. Supporting the Accessibility team to maintain and manage workflows, ensuring work is delivered within our agreed SLA's, highlighting risks associated with meeting targets and/or available resource in the team. Building and maintain workflow systems, moving away from Smartsheets currently being used to instead using Jira. Support the Accessibility team, understand risks/issues/barriers they face to escalate to senior managers, helping to remediate/seek solutions. Essential experience: Have demonstrable Design Operations experience, across digital products, platforms and services. Experience also across Digital Accessibility & Assistive Technology Where necessary, can mediate between teams and individuals to secure successful outcomes and build/maintain trust. Experience of working in large, complex organisation If you are interested in this position, please apply or send your CV to (see below) for consideration
17/10/2024
Project-based
Design Operations Manager Location: Salford preferred but can be London if needed (2 - 3 days on-site) Rate: £500 p/d Inside IR35 Inside IR35 Project Duration - 3 months initially Industry: Media, Broadcast Key Accountabilities : Manage stakeholder relationships, internally and externally, providing a bridge between Stakeholders and the Accessibility team to create positive conversations. Support the delivery of a new Accessibility Centre of Excellence, working as part of the project team comprising my client and 3rd Party agency staff. Supporting the Accessibility team to maintain and manage workflows, ensuring work is delivered within our agreed SLA's, highlighting risks associated with meeting targets and/or available resource in the team. Building and maintain workflow systems, moving away from Smartsheets currently being used to instead using Jira. Support the Accessibility team, understand risks/issues/barriers they face to escalate to senior managers, helping to remediate/seek solutions. Essential experience: Have demonstrable Design Operations experience, across digital products, platforms and services. Experience also across Digital Accessibility & Assistive Technology Where necessary, can mediate between teams and individuals to secure successful outcomes and build/maintain trust. Experience of working in large, complex organisation If you are interested in this position, please apply or send your CV to (see below) for consideration
Service Desk Manager/Helpdesk Manager - Service Desk Team Management & Leadership, SLA Management, Service Delivery, Client Liaison, KPI Management, Technical POE (Point-of-Escalation); Audio/Visual Equipment, Unified Communications (UCC), Cisco WebEx, MS Teams/M365, Crestron, AMX, Q-Sys, Digital Signage, Video Walls etc. Permanent, FULLY REMOTE (UK Wide), £60k - £70k +Benefits Service Desk Manager/Helpdesk Manager required by leading A/V Integrator to global financial services organisations and the public sector. You will manage a medium sized global team (USA, EMEA, ASIAPAC) via line management of regional Team Leads in the delivery of high quality Audio Visual technical support to a large, global, financial services organisation. This is a role comprising team management & leadership, technical consultancy and client liaison. The main duties of which will include: Management of a team of onsite engineers, remote SMEs and hybrid working Service Desk Analysts located in 4 international locations, across the globe Full 360 management of the service desk team, AV & UCC incidents and issues, KPI's, workloads and operational service matters Act as the POE (Point-of-Escalation) for technical queries relating to core Audio Visual tech employed in meeting rooms and event spaces inc Cisco WebEx, MS Teams/M365, Crestron, AMX, Q-Sys, Digital Signage, Video Walls etc. Work in a client facing capacity managing aspects of the relationship in relation to service levels and work to ensure adherence to the agreed SLA Provide regular status reporting to management both internal and external (client) Whilst we do not expect candidates to have covered every single aspect of the environment we require a mix of the following skills and experience: Experience of leading and managing a team (ideally international but non-essential) in the delivery service and support (ideally) of Audio Visual technologies (or closely related technologies within Unified Communications) inc KPI management, recruitment, training and mentoring An ability to provide a high quality technical resource and act as the point of escalation for matters relating to (where possible): Cisco WebEx, MS Teams/M365, Crestron, AMX, Q-Sys, Digital Signage, Video Walls A broad understanding of, and interest within, A/V, Audio Visual tech as a whole Experience in a client facing capacity able to engage with clients and diffuse challenging situations relating to service delivery SLA management, KPI reporting, senior management liaison Exceptional opportunity to join a global top 3 company within their field working for one of the world's best known financial services brands employing cutting edge AV technologies. This is FULLY REMOTE role and we welcome applications from across the UK. Excellent organisation, presentation and communication skills are pre-requisite.
17/10/2024
Full time
Service Desk Manager/Helpdesk Manager - Service Desk Team Management & Leadership, SLA Management, Service Delivery, Client Liaison, KPI Management, Technical POE (Point-of-Escalation); Audio/Visual Equipment, Unified Communications (UCC), Cisco WebEx, MS Teams/M365, Crestron, AMX, Q-Sys, Digital Signage, Video Walls etc. Permanent, FULLY REMOTE (UK Wide), £60k - £70k +Benefits Service Desk Manager/Helpdesk Manager required by leading A/V Integrator to global financial services organisations and the public sector. You will manage a medium sized global team (USA, EMEA, ASIAPAC) via line management of regional Team Leads in the delivery of high quality Audio Visual technical support to a large, global, financial services organisation. This is a role comprising team management & leadership, technical consultancy and client liaison. The main duties of which will include: Management of a team of onsite engineers, remote SMEs and hybrid working Service Desk Analysts located in 4 international locations, across the globe Full 360 management of the service desk team, AV & UCC incidents and issues, KPI's, workloads and operational service matters Act as the POE (Point-of-Escalation) for technical queries relating to core Audio Visual tech employed in meeting rooms and event spaces inc Cisco WebEx, MS Teams/M365, Crestron, AMX, Q-Sys, Digital Signage, Video Walls etc. Work in a client facing capacity managing aspects of the relationship in relation to service levels and work to ensure adherence to the agreed SLA Provide regular status reporting to management both internal and external (client) Whilst we do not expect candidates to have covered every single aspect of the environment we require a mix of the following skills and experience: Experience of leading and managing a team (ideally international but non-essential) in the delivery service and support (ideally) of Audio Visual technologies (or closely related technologies within Unified Communications) inc KPI management, recruitment, training and mentoring An ability to provide a high quality technical resource and act as the point of escalation for matters relating to (where possible): Cisco WebEx, MS Teams/M365, Crestron, AMX, Q-Sys, Digital Signage, Video Walls A broad understanding of, and interest within, A/V, Audio Visual tech as a whole Experience in a client facing capacity able to engage with clients and diffuse challenging situations relating to service delivery SLA management, KPI reporting, senior management liaison Exceptional opportunity to join a global top 3 company within their field working for one of the world's best known financial services brands employing cutting edge AV technologies. This is FULLY REMOTE role and we welcome applications from across the UK. Excellent organisation, presentation and communication skills are pre-requisite.
An Electrical/Electronic Architect is required for a long term contract assignment based in Stevenage. Some hybrid work possible. Overview of department: Missile Architecture - Electrical Architects/Engineers are involved in all aspects of missile development, from the early concept studies to series production and in-service support within the company. It's an excellent opportunity for someone wanting to build on their engineering experience. Responsibilities: You will be responsible for the electrical architecture and requirements for missiles and/or their associated launcher systems with duties including: a) Specifying/determining * system electrical requirements * interface definitions and characteristics between subsystems/equipment * power architecture, including power budget and power profiles * data communication and processing architecture * requirements for EMC, bonding, grounding and screening * signal safety, including routing of safety related signals b) Supporting test and fault-finding activities during compatibility checks, risk reduction, system proving/qualification and integration c) Reviewing and authoring reports, guidelines and processes d) Design assessments and analysis e) Working to defence/industry standards f) Attending and supporting design reviews Alternatively, acting as the Equipment Manager (RMO) for specific electrical/electronic equipment(s) that are part of a missile or launcher system you will: a) Project manage the equipment(s) on behalf of the project during development, qualification and manufacture b) Own the requirements on behalf of the project for the equipment(s) c) Produce Statement(s) of Work for the associated design authority for the equipment(s) d) Create and update plans showing activities for the equipment(s) e) Manage internal & external design authorities for delivery of the equipment(s) hardware, software and deliverables to schedule, cost, quality and performance f) Hold regular progress reviews with the design authority for the equipment(s) g) Review qualification verification evidence h) Track and find resolution to equipment non-compliances i) Attend and support design reviews Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
17/10/2024
Project-based
An Electrical/Electronic Architect is required for a long term contract assignment based in Stevenage. Some hybrid work possible. Overview of department: Missile Architecture - Electrical Architects/Engineers are involved in all aspects of missile development, from the early concept studies to series production and in-service support within the company. It's an excellent opportunity for someone wanting to build on their engineering experience. Responsibilities: You will be responsible for the electrical architecture and requirements for missiles and/or their associated launcher systems with duties including: a) Specifying/determining * system electrical requirements * interface definitions and characteristics between subsystems/equipment * power architecture, including power budget and power profiles * data communication and processing architecture * requirements for EMC, bonding, grounding and screening * signal safety, including routing of safety related signals b) Supporting test and fault-finding activities during compatibility checks, risk reduction, system proving/qualification and integration c) Reviewing and authoring reports, guidelines and processes d) Design assessments and analysis e) Working to defence/industry standards f) Attending and supporting design reviews Alternatively, acting as the Equipment Manager (RMO) for specific electrical/electronic equipment(s) that are part of a missile or launcher system you will: a) Project manage the equipment(s) on behalf of the project during development, qualification and manufacture b) Own the requirements on behalf of the project for the equipment(s) c) Produce Statement(s) of Work for the associated design authority for the equipment(s) d) Create and update plans showing activities for the equipment(s) e) Manage internal & external design authorities for delivery of the equipment(s) hardware, software and deliverables to schedule, cost, quality and performance f) Hold regular progress reviews with the design authority for the equipment(s) g) Review qualification verification evidence h) Track and find resolution to equipment non-compliances i) Attend and support design reviews Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Service Desk Manager Permanent Hybrid/Derby (minimum 3 days per week on site) Salary: £45000/£50000 p/a About the Role: Seeking a committed and customer-centric Customer Service Desk Manager (CSDM) to lead and inspire the growing service desk team. This role will report directly to the Head of Service Delivery, you will play a pivotal role in managing the efficiency of the Service Desk while delivering exceptional customer experiences. If you have a background in managing technical service functions, whether in payments, retail tech, logistics, or similar high-transaction environments, we encourage you to apply. You will lead a team in troubleshooting and managing payment systems like Point of Sale (POS) systems, mobile payments, and payment gateways. While payments experience is beneficial, transferable experience from similar technical or operational environments is also considered. You will be someone who thrives in a fast-paced, customer-first environment. Key Responsibilities: Ensure the Service Desk operates efficiently and securely, aligning with both business goals and compliance with industry standards. Lead, inspire, and coach the Service Desk team, encouraging high performance in troubleshooting systems. Manage escalations, resolve technical issues (eg, transaction failures, reconciliation errors), and drive first-class support across multiple customer touchpoints. Use metrics like transaction success rates to identify trends and opportunities for improvement. Key Requirements: Proven experience leading and developing high-performing Service Desk teams in payments or equivalent industries (eg, Retail tech, Logistics, SaaS). Demonstrated ability to manage and troubleshoot high-volume transaction environments. Familiarity with or experience in payment security standards eg, PCI-DSS or similar security standards in adjacent industries. Strong communication and leadership skills, with the ability to motivate and manage a team. For further information please contact Jenny Saban on (see below)
17/10/2024
Full time
Service Desk Manager Permanent Hybrid/Derby (minimum 3 days per week on site) Salary: £45000/£50000 p/a About the Role: Seeking a committed and customer-centric Customer Service Desk Manager (CSDM) to lead and inspire the growing service desk team. This role will report directly to the Head of Service Delivery, you will play a pivotal role in managing the efficiency of the Service Desk while delivering exceptional customer experiences. If you have a background in managing technical service functions, whether in payments, retail tech, logistics, or similar high-transaction environments, we encourage you to apply. You will lead a team in troubleshooting and managing payment systems like Point of Sale (POS) systems, mobile payments, and payment gateways. While payments experience is beneficial, transferable experience from similar technical or operational environments is also considered. You will be someone who thrives in a fast-paced, customer-first environment. Key Responsibilities: Ensure the Service Desk operates efficiently and securely, aligning with both business goals and compliance with industry standards. Lead, inspire, and coach the Service Desk team, encouraging high performance in troubleshooting systems. Manage escalations, resolve technical issues (eg, transaction failures, reconciliation errors), and drive first-class support across multiple customer touchpoints. Use metrics like transaction success rates to identify trends and opportunities for improvement. Key Requirements: Proven experience leading and developing high-performing Service Desk teams in payments or equivalent industries (eg, Retail tech, Logistics, SaaS). Demonstrated ability to manage and troubleshoot high-volume transaction environments. Familiarity with or experience in payment security standards eg, PCI-DSS or similar security standards in adjacent industries. Strong communication and leadership skills, with the ability to motivate and manage a team. For further information please contact Jenny Saban on (see below)
Lead DevOps/SRE Engineer (AWS Python Amazon Web Services DevOps SRE Site Reliability Engineer Developer Software Engineer Programmer Technical Lead Front Office ECS Lambda EC2 S3 RDS Redshift CloudFormation SQS Docker Terraform OpenShift Kubernetes KOPS Artifactory Trading Finance Java Asset Manager Investment Manager) required by our asset management client in London. You MUST have the following: Experience as a Lead DevOps Engineer/SRE/Python Developer in an Agile environment Strong experience delivering solutions in the AWS (Amazon Web Services) cloud (such as ECS, Lambda, EC2, S3, RDS, CloudFormation, SQS) Advanced ability in CI/CD DevOps tools Good experience with open-source Kubernetes- lower level engineering and tweaks Kubernetes Operations (KOPS) Agile The following is DESIRABLE not essential: Java (J2EE or Core Java) Golang Role: Lead DevOps/SRE Engineer (AWS Python Amazon Web Services DevOps SRE Site Reliability Engineer Developer Software Engineer Programmer Technical Lead Front Office ECS Lambda EC2 S3 RDS Redshift CloudFormation SQS Docker Terraform OpenShift Kubernetes KOPS Artifactory Trading Finance Java Asset Manager Investment Manager) required by our asset management client in London. You will join a team of 6/7 developers/DevOps engineers that have created an in-house product for the automated release and deployment of quantitative models. This tool enables the quants to deploy their models at the click of a button so that they can focus on the delivery of financial models. The stack is Python, Java, Jenkins, Docker, Terraform, Kubernetes (KOPS) and Artifactory. Everything is hosted on AWS in an advanced environment that includes the use of Lambda, EC2, ECS, SQS and RedShift. Your experience and skill with Kubernetes will need to be of a level where you have done low-level administration and tweaks and have been working with open-source Kubernetes. You will also be familiar with KOPS. There are other projects and systems that you will be working on in Tandem with this project. This will be deployment oriented to allow for the improved efficiency of the quant teams. The setup is fast-paced with rapid releases and decision making. Investment is significant so there are all the tools available that you may need. They are using the entirety of the AWS suite. Salary: £90-125k + 20% Bonus + 10% Bonus
17/10/2024
Full time
Lead DevOps/SRE Engineer (AWS Python Amazon Web Services DevOps SRE Site Reliability Engineer Developer Software Engineer Programmer Technical Lead Front Office ECS Lambda EC2 S3 RDS Redshift CloudFormation SQS Docker Terraform OpenShift Kubernetes KOPS Artifactory Trading Finance Java Asset Manager Investment Manager) required by our asset management client in London. You MUST have the following: Experience as a Lead DevOps Engineer/SRE/Python Developer in an Agile environment Strong experience delivering solutions in the AWS (Amazon Web Services) cloud (such as ECS, Lambda, EC2, S3, RDS, CloudFormation, SQS) Advanced ability in CI/CD DevOps tools Good experience with open-source Kubernetes- lower level engineering and tweaks Kubernetes Operations (KOPS) Agile The following is DESIRABLE not essential: Java (J2EE or Core Java) Golang Role: Lead DevOps/SRE Engineer (AWS Python Amazon Web Services DevOps SRE Site Reliability Engineer Developer Software Engineer Programmer Technical Lead Front Office ECS Lambda EC2 S3 RDS Redshift CloudFormation SQS Docker Terraform OpenShift Kubernetes KOPS Artifactory Trading Finance Java Asset Manager Investment Manager) required by our asset management client in London. You will join a team of 6/7 developers/DevOps engineers that have created an in-house product for the automated release and deployment of quantitative models. This tool enables the quants to deploy their models at the click of a button so that they can focus on the delivery of financial models. The stack is Python, Java, Jenkins, Docker, Terraform, Kubernetes (KOPS) and Artifactory. Everything is hosted on AWS in an advanced environment that includes the use of Lambda, EC2, ECS, SQS and RedShift. Your experience and skill with Kubernetes will need to be of a level where you have done low-level administration and tweaks and have been working with open-source Kubernetes. You will also be familiar with KOPS. There are other projects and systems that you will be working on in Tandem with this project. This will be deployment oriented to allow for the improved efficiency of the quant teams. The setup is fast-paced with rapid releases and decision making. Investment is significant so there are all the tools available that you may need. They are using the entirety of the AWS suite. Salary: £90-125k + 20% Bonus + 10% Bonus
A leading Product company with offices in North London are currently searching for an Application Support Manager to join them on a permanent basis. The role will require strong leadership and team management skills as you will lead a team of experienced professionals. Ideally you will have experience as an Application Support Manager or in a similar such as Digital Operations Manager, IT Manager, Support Manager. Other qualities and experiences should include: - Excellent understanding of Application Support, IT infrastructure and digital operations. - Experience in managing technical projects and ensuring successful delivery. - Knowledge of cyber security principles and compliance requirements. - Understanding of Quality Assurance processes and methodologies. - Excellent problem-solving and analytical abilities. - Strong communication and interpersonal skills, with the ability to engage effectively with stakeholders at all levels. - Familiarity with IT service management (ITSM) frameworks such as ITIL. - Relevant certifications (eg, PMP, CISSP, ITIL) are advantageous. .This is a Hybrid role, with the successful person required to work from the office 3 days per week*
17/10/2024
Full time
A leading Product company with offices in North London are currently searching for an Application Support Manager to join them on a permanent basis. The role will require strong leadership and team management skills as you will lead a team of experienced professionals. Ideally you will have experience as an Application Support Manager or in a similar such as Digital Operations Manager, IT Manager, Support Manager. Other qualities and experiences should include: - Excellent understanding of Application Support, IT infrastructure and digital operations. - Experience in managing technical projects and ensuring successful delivery. - Knowledge of cyber security principles and compliance requirements. - Understanding of Quality Assurance processes and methodologies. - Excellent problem-solving and analytical abilities. - Strong communication and interpersonal skills, with the ability to engage effectively with stakeholders at all levels. - Familiarity with IT service management (ITSM) frameworks such as ITIL. - Relevant certifications (eg, PMP, CISSP, ITIL) are advantageous. .This is a Hybrid role, with the successful person required to work from the office 3 days per week*
Key Skills : Dynamics 365 CRM Architect + Power Platform Architect + Power Pages Required skill: Microsoft Dynamics - Sales, Dynamics CRM entities, workflows, configurations, customization development, Plug-ins, custom workflows, Java scripts, web resources, integrations development. Extremely sound in Dynamics CRM entities, workflows, configurations, customization development, Plug-ins, custom workflows, Java scripts, web resources, integrations development. Sound knowledge in core .NET technology, SQL Server, Power Platform, and SSRS Proficient on CRM Functional areas in Sales Force Automation, Marketing automation and Service management functionality Excellent communication and problem-solving skills Experience of working on full life cycle implementations across multiple versions of Dynamics CRM/365 Types of Solutions and Deployments to various environments Agile methodologies Skills and Experience: Minimum 5 years of experience in application development roles & implementation of Microsoft Dynamics CRM based solutions. Understanding and practicing the SDLC, and ability to take on the various roles as required, such as gathering requirements, design, deployment, testing and training Demonstrated experience in developing solutions with ASP.NET, JavaScript, SQL, C#, Web Services and Web API Experience with Power Apps, Power Automate and Power Portal. Experience with agile process and methodologies desirable. Good presentation and excellent written and verbal communication skills. Degree in IT or relevant industry experience; and Current Microsoft Certifications will be highly regarded Roles and Responsibilities: Lead developer for area/stream, run technical workshops end users to define business. Identify and resolve systems issues, Ownership of TDD for area, DevOps owners Automation. Provides technical expertise, direction, and leadership to the technical team for a project. Ensure all components of the technical architecture are properly integrated and implemented. Leads team in the building of CRM solutions that meets requirements. Responsible for end-to-end technical assurance, technical governance, technical best practices, the reuse of technical assets, and the assignment of technical work. Responsible for technical direction of the project. Prepare and deliver reports, recommendations, or alternatives that address existing and potential trouble areas in operating Product Testing, UAT Support. Mentors and coaches CRM developers and team members Day-to-day management of the teams, working closely with the Project Manager to provide information around scheduling, risks, issues, changes, etc. Participates in daily leadership calls, stand-ups, can outline performance of technical team Ensure technical issues are resolved in a cost effective, efficient, and timely manner Establish the criteria related to the release process for the team in promoting code to the appropriate environments and monitor the promotion of such code so it is in line with the processes described in the Configuration Management Plan Ensure teams have access to the Configuration Management Plan and use the approved Configuration Control tool Participate in all work product review sessions described in the Quality Plan to ensure compliance with the technical design. Ensure the Developer invites a subject matter expert that is knowledgeable about the system change to any conformance review Coach and mentor the technical team in the development of the project from a technical perspective Provide technical support and technical quality control throughout all stages of the project Provide technical subject matter expertise for the technical delivery processes and implementation. This may include, but is not limited to, informal meetings with team members on technical strategy of project; attendance at status meetings with customer entities as requested: review and involvement in all technical work product reviews Work with other key architecture roles to ensure the technology is being applied to meet the business objectives (Applications Architect, Data Architect, etc.) Collaborate with the Configuration Management Specialist to define configuration management processes and procedures for configuration items (code, configuration settings, etc. Participate in Work Product Reviews as referenced in the Project Quality Plan will support new pursuits and business and asked to validate estimates
17/10/2024
Full time
Key Skills : Dynamics 365 CRM Architect + Power Platform Architect + Power Pages Required skill: Microsoft Dynamics - Sales, Dynamics CRM entities, workflows, configurations, customization development, Plug-ins, custom workflows, Java scripts, web resources, integrations development. Extremely sound in Dynamics CRM entities, workflows, configurations, customization development, Plug-ins, custom workflows, Java scripts, web resources, integrations development. Sound knowledge in core .NET technology, SQL Server, Power Platform, and SSRS Proficient on CRM Functional areas in Sales Force Automation, Marketing automation and Service management functionality Excellent communication and problem-solving skills Experience of working on full life cycle implementations across multiple versions of Dynamics CRM/365 Types of Solutions and Deployments to various environments Agile methodologies Skills and Experience: Minimum 5 years of experience in application development roles & implementation of Microsoft Dynamics CRM based solutions. Understanding and practicing the SDLC, and ability to take on the various roles as required, such as gathering requirements, design, deployment, testing and training Demonstrated experience in developing solutions with ASP.NET, JavaScript, SQL, C#, Web Services and Web API Experience with Power Apps, Power Automate and Power Portal. Experience with agile process and methodologies desirable. Good presentation and excellent written and verbal communication skills. Degree in IT or relevant industry experience; and Current Microsoft Certifications will be highly regarded Roles and Responsibilities: Lead developer for area/stream, run technical workshops end users to define business. Identify and resolve systems issues, Ownership of TDD for area, DevOps owners Automation. Provides technical expertise, direction, and leadership to the technical team for a project. Ensure all components of the technical architecture are properly integrated and implemented. Leads team in the building of CRM solutions that meets requirements. Responsible for end-to-end technical assurance, technical governance, technical best practices, the reuse of technical assets, and the assignment of technical work. Responsible for technical direction of the project. Prepare and deliver reports, recommendations, or alternatives that address existing and potential trouble areas in operating Product Testing, UAT Support. Mentors and coaches CRM developers and team members Day-to-day management of the teams, working closely with the Project Manager to provide information around scheduling, risks, issues, changes, etc. Participates in daily leadership calls, stand-ups, can outline performance of technical team Ensure technical issues are resolved in a cost effective, efficient, and timely manner Establish the criteria related to the release process for the team in promoting code to the appropriate environments and monitor the promotion of such code so it is in line with the processes described in the Configuration Management Plan Ensure teams have access to the Configuration Management Plan and use the approved Configuration Control tool Participate in all work product review sessions described in the Quality Plan to ensure compliance with the technical design. Ensure the Developer invites a subject matter expert that is knowledgeable about the system change to any conformance review Coach and mentor the technical team in the development of the project from a technical perspective Provide technical support and technical quality control throughout all stages of the project Provide technical subject matter expertise for the technical delivery processes and implementation. This may include, but is not limited to, informal meetings with team members on technical strategy of project; attendance at status meetings with customer entities as requested: review and involvement in all technical work product reviews Work with other key architecture roles to ensure the technology is being applied to meet the business objectives (Applications Architect, Data Architect, etc.) Collaborate with the Configuration Management Specialist to define configuration management processes and procedures for configuration items (code, configuration settings, etc. Participate in Work Product Reviews as referenced in the Project Quality Plan will support new pursuits and business and asked to validate estimates
Content Delivery Lead - Hybrid, three days in the office in Shoreditch Our client a leading igaming business are looking to hire a Games Developer (OOP, Javascript Game Engines, Pixi.JS, HTML, RXJS) to deliver a range of new games which will be used by millions of people daily. Traditional project management experience required and Atlassian's suite of products (Jira, Confluence, Trello, BitBucket etc) are particularly interesting. Managing various stakeholders through the process to ensure project delivery and status reviews Analysing performance of the team and providing recommendations to the Content Delivery Manager on improvements Taking lead in project kick offs including creation of all required documentation Consistently reviewing the delivery process with an eye on improvements This brand have seen steady growth since inception and show no signs of slowing down, they have recently created more structure in their engineering team and have a very healthy appetite to promote internally. Not only that but they produce a variety of games so there is plenty of complex challenges to solve and they pride themselves on doing that in a very innovative way. In return you will be offered a competitive package which includes performance based bonus, 22 days holiday rising with service, hybrid policy of three days in the office, cycle to work, family health care plan, 6% matched pension, wellness allowance, discount on travel, retail, restaurants, support and L&D. If this sounds like you then please click apply now!
17/10/2024
Full time
Content Delivery Lead - Hybrid, three days in the office in Shoreditch Our client a leading igaming business are looking to hire a Games Developer (OOP, Javascript Game Engines, Pixi.JS, HTML, RXJS) to deliver a range of new games which will be used by millions of people daily. Traditional project management experience required and Atlassian's suite of products (Jira, Confluence, Trello, BitBucket etc) are particularly interesting. Managing various stakeholders through the process to ensure project delivery and status reviews Analysing performance of the team and providing recommendations to the Content Delivery Manager on improvements Taking lead in project kick offs including creation of all required documentation Consistently reviewing the delivery process with an eye on improvements This brand have seen steady growth since inception and show no signs of slowing down, they have recently created more structure in their engineering team and have a very healthy appetite to promote internally. Not only that but they produce a variety of games so there is plenty of complex challenges to solve and they pride themselves on doing that in a very innovative way. In return you will be offered a competitive package which includes performance based bonus, 22 days holiday rising with service, hybrid policy of three days in the office, cycle to work, family health care plan, 6% matched pension, wellness allowance, discount on travel, retail, restaurants, support and L&D. If this sounds like you then please click apply now!
Role & Responsibilities: Daily support of the SCCM environment including resolving Incident Tickets/Service Requests/Change Tickets/DR tests as required. Scripting using PowerShell or equivalent tools, along with an understanding of Microsoft APIs and tool integration. Delivery optimization using BranchCache (Distributed Cache and Hosted Cache) design principals (especially with Windows 10) Trouble-shoot and mitigate complex WAN issues related to patch replication and deployment. Requirements: Understanding of SCCM architecture, including configuration files. Advanced skill set and enterprise experience across various Microsoft device management and related technologies, to include architecture experience in SCCM, EMS/Intune, and Azure Extensive architecture and engineering experience of device management (both desktop and server) with Microsoft Systems Center Configuration Manager (SCCM) in a large corporate enterprise. Deep understanding of SCCM components, roles, interactions, and system dependencies. Experience designing and supporting large scale (global and regional) OS patch operations. Understand security best practices, policies and standards to design highly secure cloud architectures for internal and external cloud solutions SQL knowledge as it pertains to the design of the SCCM database and reporting services (SSRS). Proven track record in core skills for Microsoft Infrastructure Solutions, cantering around customer, project and client/staff deliverables Strong understanding of the mechanics and processes for developing end to end provisioning processes in SCCM to including images, software deployment, and patching. Knowledge of standard ITIL processes such as life cycle management and ITSM. Fundamental understanding of network concepts including IP Addressing, DNS, DHCP, etc Ability to communicate effectively with different levels of management, as well as both the business and technical communities Good Customer connect and experience directly working with Customer What we offer: Flexible benefits package tailored to your needs (Multisport card, shop vouchers, etc. - via MyBenefit cafeteria) Premium medical services for employees and family members (Luxmed) Life & Disability Insurance for employees and family members (Generali) Profitable Voluntary Pension Fund Social Fund benefits: holiday bonuses, kindergarten allowances, etc. Integration and cultural events for employees Reward and recognition programs for high performers Employee Referral bonuses Relocation assistance: accommodation, travel, and other covered expenses Friendly and inclusive company culture
17/10/2024
Role & Responsibilities: Daily support of the SCCM environment including resolving Incident Tickets/Service Requests/Change Tickets/DR tests as required. Scripting using PowerShell or equivalent tools, along with an understanding of Microsoft APIs and tool integration. Delivery optimization using BranchCache (Distributed Cache and Hosted Cache) design principals (especially with Windows 10) Trouble-shoot and mitigate complex WAN issues related to patch replication and deployment. Requirements: Understanding of SCCM architecture, including configuration files. Advanced skill set and enterprise experience across various Microsoft device management and related technologies, to include architecture experience in SCCM, EMS/Intune, and Azure Extensive architecture and engineering experience of device management (both desktop and server) with Microsoft Systems Center Configuration Manager (SCCM) in a large corporate enterprise. Deep understanding of SCCM components, roles, interactions, and system dependencies. Experience designing and supporting large scale (global and regional) OS patch operations. Understand security best practices, policies and standards to design highly secure cloud architectures for internal and external cloud solutions SQL knowledge as it pertains to the design of the SCCM database and reporting services (SSRS). Proven track record in core skills for Microsoft Infrastructure Solutions, cantering around customer, project and client/staff deliverables Strong understanding of the mechanics and processes for developing end to end provisioning processes in SCCM to including images, software deployment, and patching. Knowledge of standard ITIL processes such as life cycle management and ITSM. Fundamental understanding of network concepts including IP Addressing, DNS, DHCP, etc Ability to communicate effectively with different levels of management, as well as both the business and technical communities Good Customer connect and experience directly working with Customer What we offer: Flexible benefits package tailored to your needs (Multisport card, shop vouchers, etc. - via MyBenefit cafeteria) Premium medical services for employees and family members (Luxmed) Life & Disability Insurance for employees and family members (Generali) Profitable Voluntary Pension Fund Social Fund benefits: holiday bonuses, kindergarten allowances, etc. Integration and cultural events for employees Reward and recognition programs for high performers Employee Referral bonuses Relocation assistance: accommodation, travel, and other covered expenses Friendly and inclusive company culture
About the role As a Customer Service Engineer, your role is all about providing exceptional second line technical support to a number of our UK based customers. You are responsible for the technical implementation and maintenance of our Control Room Solutions and will use a broad range of systems and technologies across multiple domains and technologies to do this. You will report to our Lead Customer Service Engineer and work with both our Service Engineering team in the UK and our wider Service Engineering teams in Vienna and Turin. Your Main Responsibilities Communicating with & responding to customers about technical service incidents, events and requests. Analysing and diagnosing errors and faults Proactively drive incidents through to resolution Collaborate with our engineering teams, in the UK, Vienna and wider Frequentis global organisation to manage new services into live, decommission service and defect management Technically delivery of change requests into live services Collaborating with Product Management team on continuous product improvement based on customer feedback Site acceptance testing Your Qualities Customer & Service focussed Passionate about IT A strong communicator Able to build relationships quickly and have a positive impact Solutions focussed in how you think and act Proactive and able to balance multiple priorities Passionate about personal learning & development Able to travel regularly- both within UK and to Vienna HQ Allow for Security Vetting (SC/MPPV3) Your Experience Knowledge of public safety technologies First and/or second line support in an enterprise/Cloud based environment Computer Aided Dispatch (CAD) system experience Incident management and problem resolution experience Microsoft operating platforms, including Microsoft cloud-based services (Azure) Microsoft SQL Server deployment and management ideally WAN/LAN hardware, configuration and management Microsoft MTA or MCSA, Juniper, Cisco & Dell qualified ideally Azure fundamentals (AZ900) Security and compliance (SC900) qualified ideally Virtualisation (ESXI/HyperV/Virtualisation) Technologies: MS Server 2019/22, Redhat Linux, AD and Group Policy Management, MS Certificate and KPI, MS SQL, Gigaspace, Java, Network config and Management, WSUS,/UXMS Hardware:Cisco LAN/WAN Switches, Dell/Fujitsu/HP Server and user devices, Dell/Fujitsu/HP Server and SAN Knowledge of ITIL processes in a support environment Telecommunications systems experience (telephony/Radio integration) Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.
17/10/2024
Full time
About the role As a Customer Service Engineer, your role is all about providing exceptional second line technical support to a number of our UK based customers. You are responsible for the technical implementation and maintenance of our Control Room Solutions and will use a broad range of systems and technologies across multiple domains and technologies to do this. You will report to our Lead Customer Service Engineer and work with both our Service Engineering team in the UK and our wider Service Engineering teams in Vienna and Turin. Your Main Responsibilities Communicating with & responding to customers about technical service incidents, events and requests. Analysing and diagnosing errors and faults Proactively drive incidents through to resolution Collaborate with our engineering teams, in the UK, Vienna and wider Frequentis global organisation to manage new services into live, decommission service and defect management Technically delivery of change requests into live services Collaborating with Product Management team on continuous product improvement based on customer feedback Site acceptance testing Your Qualities Customer & Service focussed Passionate about IT A strong communicator Able to build relationships quickly and have a positive impact Solutions focussed in how you think and act Proactive and able to balance multiple priorities Passionate about personal learning & development Able to travel regularly- both within UK and to Vienna HQ Allow for Security Vetting (SC/MPPV3) Your Experience Knowledge of public safety technologies First and/or second line support in an enterprise/Cloud based environment Computer Aided Dispatch (CAD) system experience Incident management and problem resolution experience Microsoft operating platforms, including Microsoft cloud-based services (Azure) Microsoft SQL Server deployment and management ideally WAN/LAN hardware, configuration and management Microsoft MTA or MCSA, Juniper, Cisco & Dell qualified ideally Azure fundamentals (AZ900) Security and compliance (SC900) qualified ideally Virtualisation (ESXI/HyperV/Virtualisation) Technologies: MS Server 2019/22, Redhat Linux, AD and Group Policy Management, MS Certificate and KPI, MS SQL, Gigaspace, Java, Network config and Management, WSUS,/UXMS Hardware:Cisco LAN/WAN Switches, Dell/Fujitsu/HP Server and user devices, Dell/Fujitsu/HP Server and SAN Knowledge of ITIL processes in a support environment Telecommunications systems experience (telephony/Radio integration) Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.
ITSM Consultant/Manager - Contract - 12 months rolling - German Speaking - Cloud Explore Group has been fortunate enough to partner with a global technology brand who has built a brilliant reputation when it comes to providing market leading digital transformation solutions across a variety of different verticals such as banking, retail, automotive, government, insurance and more. The Role: Due to project demands, our client is now looking to hire a seasoned ITSM Consultant/Manager who has a track record in leading strategic & transformation IT services within a client-facing capacity. Details: Must have experience in IT Service Management/ITSM. Client facing. Ideally having worked for a consultancy. Cloud migrations. On-prem. Worked in digital transformation programs. Ability to improve IT Service Delivery & client experience. Contract role. 12 months rolling. Day rate: €600 - €800 per day. Must be German Speaking. Please apply to this post or send your CV to (see below) if you would like to be considered.
17/10/2024
Project-based
ITSM Consultant/Manager - Contract - 12 months rolling - German Speaking - Cloud Explore Group has been fortunate enough to partner with a global technology brand who has built a brilliant reputation when it comes to providing market leading digital transformation solutions across a variety of different verticals such as banking, retail, automotive, government, insurance and more. The Role: Due to project demands, our client is now looking to hire a seasoned ITSM Consultant/Manager who has a track record in leading strategic & transformation IT services within a client-facing capacity. Details: Must have experience in IT Service Management/ITSM. Client facing. Ideally having worked for a consultancy. Cloud migrations. On-prem. Worked in digital transformation programs. Ability to improve IT Service Delivery & client experience. Contract role. 12 months rolling. Day rate: €600 - €800 per day. Must be German Speaking. Please apply to this post or send your CV to (see below) if you would like to be considered.
Request Technology - Craig Johnson
Chicago, Illinois
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Financial Institution is currently seeking a Director of Cloud Engineering with strong AWS experience. Candidate will focus on growing and retaining extraordinary engineers and managers, and will develop, mentor, and inspire diverse teams to continue strengthening and scaling our organization. Candidate will be responsible for driving results in our cloud platform, collaborating with engineers and other leaders to build a reliable, scalable, secure technology stack using leading industry practices. Qualifications: 5+ years of demonstrated experience leading engineering teams, with an emphasis on developing key talent and cultivating positive, high-performing cultures. 10+ years of progressive experience in software engineering with an understanding of large-scale computing solutions (Primarily AWS), including software design and development, database architectures, IP Networking, security, cloud operations, and performance tuning. A people-focused leadership style, with a track record of motivating and inspiring individuals and teams. Masterful communication skills and the ability to convey ideas and information effectively across internal and external groups, at all levels of the organization. An ability to get into the details when necessary to support execution and remove roadblocks that are holding the team back, and the judgment to know when not to. An understanding of the value of inclusivity and diversity and a track record of putting these values into practice. Strong cross functional collaboration and influencing skills, including the ability to influence even without total formal authority. Basic understanding of operating systems, including Linux. Deep understanding of AWS services, with a strong focus on platform services and core services. Functional understanding of security, compliance, and controls and their implementation within the cloud. Functional understanding of cloud networking principles, including Firewalls, VPCs, secure gateways and more. Functional understanding of containers, container management, and container orchestration, including Kubernetes and the different components of Kubernetes. Basic understanding of good delivery practices and continual integration and improvement. Agile/Lean background for projects and project delivery. Strong understanding of automation, automation principles, and different aspects of pipelines and automation delivery. Advanced cloud strategic capability and delivery deep understanding. Advanced security segmentation and controls deep understanding. Advanced automation principles and modern cloud design. Bachelor's degree and six years of relevant experience, or a Master's degree and three years of relevant experience AWS Solution Architect Associate (Required) AWS Solution Architect Professional (Preferred)
16/10/2024
Full time
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Financial Institution is currently seeking a Director of Cloud Engineering with strong AWS experience. Candidate will focus on growing and retaining extraordinary engineers and managers, and will develop, mentor, and inspire diverse teams to continue strengthening and scaling our organization. Candidate will be responsible for driving results in our cloud platform, collaborating with engineers and other leaders to build a reliable, scalable, secure technology stack using leading industry practices. Qualifications: 5+ years of demonstrated experience leading engineering teams, with an emphasis on developing key talent and cultivating positive, high-performing cultures. 10+ years of progressive experience in software engineering with an understanding of large-scale computing solutions (Primarily AWS), including software design and development, database architectures, IP Networking, security, cloud operations, and performance tuning. A people-focused leadership style, with a track record of motivating and inspiring individuals and teams. Masterful communication skills and the ability to convey ideas and information effectively across internal and external groups, at all levels of the organization. An ability to get into the details when necessary to support execution and remove roadblocks that are holding the team back, and the judgment to know when not to. An understanding of the value of inclusivity and diversity and a track record of putting these values into practice. Strong cross functional collaboration and influencing skills, including the ability to influence even without total formal authority. Basic understanding of operating systems, including Linux. Deep understanding of AWS services, with a strong focus on platform services and core services. Functional understanding of security, compliance, and controls and their implementation within the cloud. Functional understanding of cloud networking principles, including Firewalls, VPCs, secure gateways and more. Functional understanding of containers, container management, and container orchestration, including Kubernetes and the different components of Kubernetes. Basic understanding of good delivery practices and continual integration and improvement. Agile/Lean background for projects and project delivery. Strong understanding of automation, automation principles, and different aspects of pipelines and automation delivery. Advanced cloud strategic capability and delivery deep understanding. Advanced security segmentation and controls deep understanding. Advanced automation principles and modern cloud design. Bachelor's degree and six years of relevant experience, or a Master's degree and three years of relevant experience AWS Solution Architect Associate (Required) AWS Solution Architect Professional (Preferred)
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Financial Institution is currently seeking a Director of Cloud Engineering with strong AWS experience. Candidate will focus on growing and retaining extraordinary engineers and managers, and will develop, mentor, and inspire diverse teams to continue strengthening and scaling our organization. Candidate will be responsible for driving results in our cloud platform, collaborating with engineers and other leaders to build a reliable, scalable, secure technology stack using leading industry practices. Qualifications: 5+ years of demonstrated experience leading engineering teams, with an emphasis on developing key talent and cultivating positive, high-performing cultures. 10+ years of progressive experience in software engineering with an understanding of large-scale computing solutions (Primarily AWS), including software design and development, database architectures, IP Networking, security, cloud operations, and performance tuning. A people-focused leadership style, with a track record of motivating and inspiring individuals and teams. Masterful communication skills and the ability to convey ideas and information effectively across internal and external groups, at all levels of the organization. An ability to get into the details when necessary to support execution and remove roadblocks that are holding the team back, and the judgment to know when not to. An understanding of the value of inclusivity and diversity and a track record of putting these values into practice. Strong cross functional collaboration and influencing skills, including the ability to influence even without total formal authority. Basic understanding of operating systems, including Linux. Deep understanding of AWS services, with a strong focus on platform services and core services. Functional understanding of security, compliance, and controls and their implementation within the cloud. Functional understanding of cloud networking principles, including Firewalls, VPCs, secure gateways and more. Functional understanding of containers, container management, and container orchestration, including Kubernetes and the different components of Kubernetes. Basic understanding of good delivery practices and continual integration and improvement. Agile/Lean background for projects and project delivery. Strong understanding of automation, automation principles, and different aspects of pipelines and automation delivery. Advanced cloud strategic capability and delivery deep understanding. Advanced security segmentation and controls deep understanding. Advanced automation principles and modern cloud design. Bachelor's degree and six years of relevant experience, or a Master's degree and three years of relevant experience AWS Solution Architect Associate (Required) AWS Solution Architect Professional (Preferred)
16/10/2024
Full time
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Financial Institution is currently seeking a Director of Cloud Engineering with strong AWS experience. Candidate will focus on growing and retaining extraordinary engineers and managers, and will develop, mentor, and inspire diverse teams to continue strengthening and scaling our organization. Candidate will be responsible for driving results in our cloud platform, collaborating with engineers and other leaders to build a reliable, scalable, secure technology stack using leading industry practices. Qualifications: 5+ years of demonstrated experience leading engineering teams, with an emphasis on developing key talent and cultivating positive, high-performing cultures. 10+ years of progressive experience in software engineering with an understanding of large-scale computing solutions (Primarily AWS), including software design and development, database architectures, IP Networking, security, cloud operations, and performance tuning. A people-focused leadership style, with a track record of motivating and inspiring individuals and teams. Masterful communication skills and the ability to convey ideas and information effectively across internal and external groups, at all levels of the organization. An ability to get into the details when necessary to support execution and remove roadblocks that are holding the team back, and the judgment to know when not to. An understanding of the value of inclusivity and diversity and a track record of putting these values into practice. Strong cross functional collaboration and influencing skills, including the ability to influence even without total formal authority. Basic understanding of operating systems, including Linux. Deep understanding of AWS services, with a strong focus on platform services and core services. Functional understanding of security, compliance, and controls and their implementation within the cloud. Functional understanding of cloud networking principles, including Firewalls, VPCs, secure gateways and more. Functional understanding of containers, container management, and container orchestration, including Kubernetes and the different components of Kubernetes. Basic understanding of good delivery practices and continual integration and improvement. Agile/Lean background for projects and project delivery. Strong understanding of automation, automation principles, and different aspects of pipelines and automation delivery. Advanced cloud strategic capability and delivery deep understanding. Advanced security segmentation and controls deep understanding. Advanced automation principles and modern cloud design. Bachelor's degree and six years of relevant experience, or a Master's degree and three years of relevant experience AWS Solution Architect Associate (Required) AWS Solution Architect Professional (Preferred)
*We are unable to sponsor as this is a permanent Full time role* *4 DAYS IN OFFICE, MOSTLY DAT TRAVEL AND SOME OVERNIGHT, MUST BE FLEXIBLE* A prestigious MSP company is looking for a Technical Program Manager. This manager will be client facing, project engaging, and will be accountable for delivery of projects. This company wants someone who grew up technically and then moved into technical program management. The projects will focus on retail software implementation, integration, commerce platforms/tools (Adobe commerce), Cloud/DevOps, etc. Responsibilities: Oversee end-to-end delivery of multiple technical programs and projects, ensuring alignment with client expectations, project scope, budget, and timelines. Establish and manage governance frameworks for projects, ensuring the proper reporting, escalation processes, and risk management. Facilitate regular meetings with clients and internal teams to track project progress, resolve issues, and ensure effective communication. Work with technical teams (development, QA, infrastructure) to ensure the feasibility and technical alignment of project requirements. Proactively manage changes in project scope, identify potential risks, and develop mitigation strategies. Ensure all project documentation is accurate, complete, and updated as per project life cycle needs (eg, scope documents, status reports, risk logs). Serve as the primary point of contact for client stakeholders, building and maintaining strong relationships with senior leadership and key decision-makers. Lead and mentor cross-functional project teams, including developers, QA, business analysts, and architects, ensuring collaboration and clear communication across teams. Partner with the sales and business development teams to identify opportunities for account growth and expansion within existing clients. Collaborate with clients to identify additional business needs, developing proposals and strategies to address them with company offerings. Monitor client satisfaction and feedback, proactively addressing concerns and identifying areas for improvement. Develop and maintain KPIs and metrics to track project performance, client satisfaction, and business growth opportunities. Qualifications: Education: Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field (Master's degree preferred). Experience: Minimum of 10+ years of experience in program management, preferably in IT services, software implementation, or systems integration. Project Management Certifications: PMP, or similar is a plus. Strong technical acumen and experience managing technical projects in software development, cloud solutions, or enterprise systems integration. Exceptional communication, presentation, and stakeholder management skills, with proven success in client-facing roles. Proven track record of identifying and developing opportunities for account growth, ideally within a consulting or services organization. Experience in working with commerce platforms (eg, commercetools, Adobe Commerce, Shopify). Familiarity with cloud platforms and DevOps practices. Experience with Agile and Waterfall project management methodologies.
16/10/2024
Full time
*We are unable to sponsor as this is a permanent Full time role* *4 DAYS IN OFFICE, MOSTLY DAT TRAVEL AND SOME OVERNIGHT, MUST BE FLEXIBLE* A prestigious MSP company is looking for a Technical Program Manager. This manager will be client facing, project engaging, and will be accountable for delivery of projects. This company wants someone who grew up technically and then moved into technical program management. The projects will focus on retail software implementation, integration, commerce platforms/tools (Adobe commerce), Cloud/DevOps, etc. Responsibilities: Oversee end-to-end delivery of multiple technical programs and projects, ensuring alignment with client expectations, project scope, budget, and timelines. Establish and manage governance frameworks for projects, ensuring the proper reporting, escalation processes, and risk management. Facilitate regular meetings with clients and internal teams to track project progress, resolve issues, and ensure effective communication. Work with technical teams (development, QA, infrastructure) to ensure the feasibility and technical alignment of project requirements. Proactively manage changes in project scope, identify potential risks, and develop mitigation strategies. Ensure all project documentation is accurate, complete, and updated as per project life cycle needs (eg, scope documents, status reports, risk logs). Serve as the primary point of contact for client stakeholders, building and maintaining strong relationships with senior leadership and key decision-makers. Lead and mentor cross-functional project teams, including developers, QA, business analysts, and architects, ensuring collaboration and clear communication across teams. Partner with the sales and business development teams to identify opportunities for account growth and expansion within existing clients. Collaborate with clients to identify additional business needs, developing proposals and strategies to address them with company offerings. Monitor client satisfaction and feedback, proactively addressing concerns and identifying areas for improvement. Develop and maintain KPIs and metrics to track project performance, client satisfaction, and business growth opportunities. Qualifications: Education: Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field (Master's degree preferred). Experience: Minimum of 10+ years of experience in program management, preferably in IT services, software implementation, or systems integration. Project Management Certifications: PMP, or similar is a plus. Strong technical acumen and experience managing technical projects in software development, cloud solutions, or enterprise systems integration. Exceptional communication, presentation, and stakeholder management skills, with proven success in client-facing roles. Proven track record of identifying and developing opportunities for account growth, ideally within a consulting or services organization. Experience in working with commerce platforms (eg, commercetools, Adobe Commerce, Shopify). Familiarity with cloud platforms and DevOps practices. Experience with Agile and Waterfall project management methodologies.
*Hybrid, 3 days onsite, 2 days remote* *We are unable to sponsor as this is a permanent Full time role* A prestigious company is looking for a Director, Cloud/Kubernetes Engineering. This director will be leading a team of 8 engineers, and they will be focused on AWS cloud, Kubernetes, containerization, and automation. This Director needs to be able to incorporate applications into the cloud/Kubernetes. This director needs to be technical and grew up very hands on technically. Responsibilities: In this role, you'll focus on growing and retaining extraordinary engineers and managers, and you will develop, mentor, and inspire diverse teams to continue strengthening and scaling our organization. you'll also be responsible for driving results in our cloud platform, collaborating with engineers and other leaders to build a reliable, scalable, secure technology stack using leading industry practices. you'll consistently communicate and deliver to commitments and increase the velocity of our teams by removing roadblocks. Manage a team Qualifications: Bachelor's degree and six years of relevant experience, or a Master's degree and three years of relevant experience AWS Solution Architect Associate/Professional Certification 5+ years of demonstrated experience leading engineering teams, with an emphasis on developing key talent and cultivating positive, high-performing cultures. 10+ years of progressive experience in software engineering with an understanding of large-scale computing solutions (Primarily AWS), including software design and development, database architectures, IP Networking, security, cloud operations, and performance tuning. Masterful communication skills and the ability to convey ideas and information effectively across internal and external groups, at all levels of the organization. An ability to get into the details when necessary to support execution and remove roadblocks that are holding the team back, and the judgment to know when not to. Basic understanding of operating systems, including Linux. Deep understanding of AWS services, with a strong focus on platform services and core services. Functional understanding of security, compliance, and controls and their implementation within the cloud. Functional understanding of cloud networking principles, including Firewalls, VPCs, secure gateways and more. Functional understanding of containers, container management, and container orchestration, including Kubernetes and the different components of Kubernetes. Basic understanding of good delivery practices and continual integration and improvement. Agile/Lean background for projects and project delivery. Strong understanding of automation, automation principles, and different aspects of pipelines and automation delivery. Advanced cloud strategic capability and delivery deep understanding. Advanced security segmentation and controls deep understanding. Advanced automation principles and modern cloud design.
16/10/2024
Full time
*Hybrid, 3 days onsite, 2 days remote* *We are unable to sponsor as this is a permanent Full time role* A prestigious company is looking for a Director, Cloud/Kubernetes Engineering. This director will be leading a team of 8 engineers, and they will be focused on AWS cloud, Kubernetes, containerization, and automation. This Director needs to be able to incorporate applications into the cloud/Kubernetes. This director needs to be technical and grew up very hands on technically. Responsibilities: In this role, you'll focus on growing and retaining extraordinary engineers and managers, and you will develop, mentor, and inspire diverse teams to continue strengthening and scaling our organization. you'll also be responsible for driving results in our cloud platform, collaborating with engineers and other leaders to build a reliable, scalable, secure technology stack using leading industry practices. you'll consistently communicate and deliver to commitments and increase the velocity of our teams by removing roadblocks. Manage a team Qualifications: Bachelor's degree and six years of relevant experience, or a Master's degree and three years of relevant experience AWS Solution Architect Associate/Professional Certification 5+ years of demonstrated experience leading engineering teams, with an emphasis on developing key talent and cultivating positive, high-performing cultures. 10+ years of progressive experience in software engineering with an understanding of large-scale computing solutions (Primarily AWS), including software design and development, database architectures, IP Networking, security, cloud operations, and performance tuning. Masterful communication skills and the ability to convey ideas and information effectively across internal and external groups, at all levels of the organization. An ability to get into the details when necessary to support execution and remove roadblocks that are holding the team back, and the judgment to know when not to. Basic understanding of operating systems, including Linux. Deep understanding of AWS services, with a strong focus on platform services and core services. Functional understanding of security, compliance, and controls and their implementation within the cloud. Functional understanding of cloud networking principles, including Firewalls, VPCs, secure gateways and more. Functional understanding of containers, container management, and container orchestration, including Kubernetes and the different components of Kubernetes. Basic understanding of good delivery practices and continual integration and improvement. Agile/Lean background for projects and project delivery. Strong understanding of automation, automation principles, and different aspects of pipelines and automation delivery. Advanced cloud strategic capability and delivery deep understanding. Advanced security segmentation and controls deep understanding. Advanced automation principles and modern cloud design.
*Hybrid, 3 days onsite, 2 days remote* *We are unable to sponsor as this is a permanent Full time role* A prestigious company is looking for a Director, Cloud/Kubernetes Engineering. This director will be leading a team of 8 engineers, and they will be focused on AWS cloud, Kubernetes, containerization, and automation. This Director needs to be able to incorporate applications into the cloud/Kubernetes. This director needs to be technical and grew up very hands on technically. Responsibilities: In this role, you'll focus on growing and retaining extraordinary engineers and managers, and you will develop, mentor, and inspire diverse teams to continue strengthening and scaling our organization. you'll also be responsible for driving results in our cloud platform, collaborating with engineers and other leaders to build a reliable, scalable, secure technology stack using leading industry practices. you'll consistently communicate and deliver to commitments and increase the velocity of our teams by removing roadblocks. Manage a team Qualifications: Bachelor's degree and six years of relevant experience, or a Master's degree and three years of relevant experience AWS Solution Architect Associate/Professional Certification 5+ years of demonstrated experience leading engineering teams, with an emphasis on developing key talent and cultivating positive, high-performing cultures. 10+ years of progressive experience in software engineering with an understanding of large-scale computing solutions (Primarily AWS), including software design and development, database architectures, IP Networking, security, cloud operations, and performance tuning. Masterful communication skills and the ability to convey ideas and information effectively across internal and external groups, at all levels of the organization. An ability to get into the details when necessary to support execution and remove roadblocks that are holding the team back, and the judgment to know when not to. Basic understanding of operating systems, including Linux. Deep understanding of AWS services, with a strong focus on platform services and core services. Functional understanding of security, compliance, and controls and their implementation within the cloud. Functional understanding of cloud networking principles, including Firewalls, VPCs, secure gateways and more. Functional understanding of containers, container management, and container orchestration, including Kubernetes and the different components of Kubernetes. Basic understanding of good delivery practices and continual integration and improvement. Agile/Lean background for projects and project delivery. Strong understanding of automation, automation principles, and different aspects of pipelines and automation delivery. Advanced cloud strategic capability and delivery deep understanding. Advanced security segmentation and controls deep understanding. Advanced automation principles and modern cloud design.
16/10/2024
Full time
*Hybrid, 3 days onsite, 2 days remote* *We are unable to sponsor as this is a permanent Full time role* A prestigious company is looking for a Director, Cloud/Kubernetes Engineering. This director will be leading a team of 8 engineers, and they will be focused on AWS cloud, Kubernetes, containerization, and automation. This Director needs to be able to incorporate applications into the cloud/Kubernetes. This director needs to be technical and grew up very hands on technically. Responsibilities: In this role, you'll focus on growing and retaining extraordinary engineers and managers, and you will develop, mentor, and inspire diverse teams to continue strengthening and scaling our organization. you'll also be responsible for driving results in our cloud platform, collaborating with engineers and other leaders to build a reliable, scalable, secure technology stack using leading industry practices. you'll consistently communicate and deliver to commitments and increase the velocity of our teams by removing roadblocks. Manage a team Qualifications: Bachelor's degree and six years of relevant experience, or a Master's degree and three years of relevant experience AWS Solution Architect Associate/Professional Certification 5+ years of demonstrated experience leading engineering teams, with an emphasis on developing key talent and cultivating positive, high-performing cultures. 10+ years of progressive experience in software engineering with an understanding of large-scale computing solutions (Primarily AWS), including software design and development, database architectures, IP Networking, security, cloud operations, and performance tuning. Masterful communication skills and the ability to convey ideas and information effectively across internal and external groups, at all levels of the organization. An ability to get into the details when necessary to support execution and remove roadblocks that are holding the team back, and the judgment to know when not to. Basic understanding of operating systems, including Linux. Deep understanding of AWS services, with a strong focus on platform services and core services. Functional understanding of security, compliance, and controls and their implementation within the cloud. Functional understanding of cloud networking principles, including Firewalls, VPCs, secure gateways and more. Functional understanding of containers, container management, and container orchestration, including Kubernetes and the different components of Kubernetes. Basic understanding of good delivery practices and continual integration and improvement. Agile/Lean background for projects and project delivery. Strong understanding of automation, automation principles, and different aspects of pipelines and automation delivery. Advanced cloud strategic capability and delivery deep understanding. Advanced security segmentation and controls deep understanding. Advanced automation principles and modern cloud design.