Prestigious opportunity for a 1st Line Support Analyst within a growing technology team based in Manchester City Centre/Hybrid. Dedicated to providing exceptional 1st/2nd Line IT service, both remotely and on-site, this is a great time to join our success story! As one of our 1st Line Support Analysts, you will be responsible for:- Resolving 1st Line IT support requests Answering and logging IT helpdesk calls on our monitoring system Ensuring urgent matters are allocated appropriately to support members and calls are prioritised appropriately according to urgency and SLAs Adding to/creating an article in the knowledge base for support users or IT Support staff Carrying out regular system maintenance and backup checks Proactively creating and updating manuals and support desk knowledge base for 1st Line issues Escalating calls on grounds of complexity and/or urgency to 2nd line support If you possess a combination of some of the following skills, then LETS TALK! Experience supporting Windows and Microsoft products, remotely, over the phone and face to face. Experience working on a Help Desk providing 1st/2nd Line support. Desktop Support Managing IT hardware including laptops, desktops and mobiles Knowledge of network support including Switches and telephony Familiar with printers and scanners Microsoft Office Windows OS Active Directory In return, you will be rewarded with ongoing career development and training and the opportunity to work in a hybrid environment. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
05/09/2024
Full time
Prestigious opportunity for a 1st Line Support Analyst within a growing technology team based in Manchester City Centre/Hybrid. Dedicated to providing exceptional 1st/2nd Line IT service, both remotely and on-site, this is a great time to join our success story! As one of our 1st Line Support Analysts, you will be responsible for:- Resolving 1st Line IT support requests Answering and logging IT helpdesk calls on our monitoring system Ensuring urgent matters are allocated appropriately to support members and calls are prioritised appropriately according to urgency and SLAs Adding to/creating an article in the knowledge base for support users or IT Support staff Carrying out regular system maintenance and backup checks Proactively creating and updating manuals and support desk knowledge base for 1st Line issues Escalating calls on grounds of complexity and/or urgency to 2nd line support If you possess a combination of some of the following skills, then LETS TALK! Experience supporting Windows and Microsoft products, remotely, over the phone and face to face. Experience working on a Help Desk providing 1st/2nd Line support. Desktop Support Managing IT hardware including laptops, desktops and mobiles Knowledge of network support including Switches and telephony Familiar with printers and scanners Microsoft Office Windows OS Active Directory In return, you will be rewarded with ongoing career development and training and the opportunity to work in a hybrid environment. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Service Desk Analyst - 5 days on site We are looking for an experienced Service Desk Support Analyst to join one of our biggest customers based in Cardiff. This is a new role and function within the company so offers a great opportunity for someone to create a new career path for themselves. JOB PURPOSE: You will be responsible for delivering first class support to all internal customers based in the Cardiff Office. To handle IT issues promptly, ensuring seamless operations by diagnosing, troubleshooting and resolving hardware and software problems. Responsibilities: Providing excellent customer service via in person support, over the telephone, email and the ITSM system. Maintaining the high standards required by the customers. Working in a front of house position offering in person customer and technical services. Logging, investigating, resolving and/or managing incidents and service requests through to completion to a satisfactory customer resolution. Proactively manage communication for all Incident/Request statuses through to resolution. Provide user support and coaching for end-users utilising the client's systems. Maintaining a rapport with customers by understanding their role within the organisation. Complete the setup of new starters, role changes & leaver, including any necessary training support to operate all the client's equipment. Collaborate with the wider IT team based in other locations via phone, email, or meetings to ensure that support on site is provided to the required standards. Experience Experience working within an IT service desk/IT Support environment. A customer services background. Experience supporting Microsoft operating systems, Active Directory and Exchange. Knowledge of Remote Desktop Services technologies. Network troubleshooting experience. Knowledge of DHCP, DNS, VPN. Experience using ITSM packages Knowledge of smartphone & mobile device support. Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
05/09/2024
Full time
Service Desk Analyst - 5 days on site We are looking for an experienced Service Desk Support Analyst to join one of our biggest customers based in Cardiff. This is a new role and function within the company so offers a great opportunity for someone to create a new career path for themselves. JOB PURPOSE: You will be responsible for delivering first class support to all internal customers based in the Cardiff Office. To handle IT issues promptly, ensuring seamless operations by diagnosing, troubleshooting and resolving hardware and software problems. Responsibilities: Providing excellent customer service via in person support, over the telephone, email and the ITSM system. Maintaining the high standards required by the customers. Working in a front of house position offering in person customer and technical services. Logging, investigating, resolving and/or managing incidents and service requests through to completion to a satisfactory customer resolution. Proactively manage communication for all Incident/Request statuses through to resolution. Provide user support and coaching for end-users utilising the client's systems. Maintaining a rapport with customers by understanding their role within the organisation. Complete the setup of new starters, role changes & leaver, including any necessary training support to operate all the client's equipment. Collaborate with the wider IT team based in other locations via phone, email, or meetings to ensure that support on site is provided to the required standards. Experience Experience working within an IT service desk/IT Support environment. A customer services background. Experience supporting Microsoft operating systems, Active Directory and Exchange. Knowledge of Remote Desktop Services technologies. Network troubleshooting experience. Knowledge of DHCP, DNS, VPN. Experience using ITSM packages Knowledge of smartphone & mobile device support. Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
Senior Technical Analyst Annual Salary: £47,000 - £57,000 Location: Hybrid - 2 days per month on-site in Newport, South Wales Job Type: Full-time We are seeking a Technical Analyst with a strong technical background and a passion for evolving technology portfolios. This role is ideal for someone with excellent analytical and troubleshooting skills who is eager to learn new technologies. The Technical Analyst will play a key role in implementing, configuring, and governing our technology portfolio, as well as supporting multiple areas of the business with a proactive approach. Day-to-day of the role: Responsible for the underlying technologies that deliver desktop services and the supporting toolsets. Provide high-level technical expertise and specialist knowledge for all related desktop infrastructure, specialising in at least one of the identified areas of responsibility. Collaborate with the ITS Lead Technical Architect and other Senior Technical Analysts to ensure that the implementation of new and existing technologies meets design requirements. Maintain security updates and system patches for all underlying desktop service systems under your responsibility. Work closely with vendors to determine and produce a technical roadmap and support life cycle for all desktop systems, highlighting risks. Assist with the training of technical analysts in the desktop infrastructure team to ensure a high standard of knowledge and customer service. Required Skills & Qualifications: Strong technical background with good knowledge and skills in supporting technologies such as Active Directory, PKI and Cert management, Endpoint Detection and Response, Azure Security products, PowerShell Scripting, and Azure Active Directory. Azure certifications (SC300, AZ104) or 5+ years of experience working in Azure. Proven experience in actively supporting IT systems and Active Directory/AAD. Proficiency in Windows server administration. Excellent attention to detail and analytical skills. Sound understanding of network fundamentals including DNS, DHCP, TCP/IP, routing, switching, and HTTP. Strong stakeholder management and communication skills with a proven track record of working with businesses. Ability to manage and troubleshoot Microsoft Azure Cloud services. Benefits: Competitive salary package. Hybrid working flexibility. Opportunity to work with cutting-edge technologies. Professional development and certification opportunities. Supportive and collaborative work environment.
05/09/2024
Full time
Senior Technical Analyst Annual Salary: £47,000 - £57,000 Location: Hybrid - 2 days per month on-site in Newport, South Wales Job Type: Full-time We are seeking a Technical Analyst with a strong technical background and a passion for evolving technology portfolios. This role is ideal for someone with excellent analytical and troubleshooting skills who is eager to learn new technologies. The Technical Analyst will play a key role in implementing, configuring, and governing our technology portfolio, as well as supporting multiple areas of the business with a proactive approach. Day-to-day of the role: Responsible for the underlying technologies that deliver desktop services and the supporting toolsets. Provide high-level technical expertise and specialist knowledge for all related desktop infrastructure, specialising in at least one of the identified areas of responsibility. Collaborate with the ITS Lead Technical Architect and other Senior Technical Analysts to ensure that the implementation of new and existing technologies meets design requirements. Maintain security updates and system patches for all underlying desktop service systems under your responsibility. Work closely with vendors to determine and produce a technical roadmap and support life cycle for all desktop systems, highlighting risks. Assist with the training of technical analysts in the desktop infrastructure team to ensure a high standard of knowledge and customer service. Required Skills & Qualifications: Strong technical background with good knowledge and skills in supporting technologies such as Active Directory, PKI and Cert management, Endpoint Detection and Response, Azure Security products, PowerShell Scripting, and Azure Active Directory. Azure certifications (SC300, AZ104) or 5+ years of experience working in Azure. Proven experience in actively supporting IT systems and Active Directory/AAD. Proficiency in Windows server administration. Excellent attention to detail and analytical skills. Sound understanding of network fundamentals including DNS, DHCP, TCP/IP, routing, switching, and HTTP. Strong stakeholder management and communication skills with a proven track record of working with businesses. Ability to manage and troubleshoot Microsoft Azure Cloud services. Benefits: Competitive salary package. Hybrid working flexibility. Opportunity to work with cutting-edge technologies. Professional development and certification opportunities. Supportive and collaborative work environment.
Network IT Recruitment
Buckingham, Buckinghamshire
Desktop Support Analyst Buckingham Permanent Up £35,000 Network IT a looking for a Desktop Support Analyst for one of our clients based in Buckingham. The role is to join a flourishing organisation that are looking to expand their Support team. This role would be great for anyone that has hands on experience on experience of Desktop support and customer service. Key Responsibilities Previous experience working on a Service Desk or as part of a Desktop Support team. Have experience of working in a customer facing application role. Have experience of Windows Server, Windows 10. Be experienced in supporting MS Windows (10 & 11), MS Office 365 and Teams. Possess a pleasant manner with the ability to build a rapport with people at all levels. Demonstrate outstanding customer service skills. A full JD is available upon request
04/09/2024
Full time
Desktop Support Analyst Buckingham Permanent Up £35,000 Network IT a looking for a Desktop Support Analyst for one of our clients based in Buckingham. The role is to join a flourishing organisation that are looking to expand their Support team. This role would be great for anyone that has hands on experience on experience of Desktop support and customer service. Key Responsibilities Previous experience working on a Service Desk or as part of a Desktop Support team. Have experience of working in a customer facing application role. Have experience of Windows Server, Windows 10. Be experienced in supporting MS Windows (10 & 11), MS Office 365 and Teams. Possess a pleasant manner with the ability to build a rapport with people at all levels. Demonstrate outstanding customer service skills. A full JD is available upon request
Michael Bailey Associates - UK Contracts
Rotterdam, Zuid-Holland
We currently have an opportunity for a Desktop Support Analyst, Initial 6 month contract and the position will be based in Rotterdam, Netherlands. You will be required to be onsite 4/5 days a week. The Trader Support Analyst provides dedicated in-person business proximate IT Support to Traders and Front Office Commerical Staff. Skills and requirements: Experience with desktop or infrastructure support preferably in End-User environemt Strong technical knowledge of industry standrads PC technologies and the Trading User Desktop environment Experience with call-logging systems Strong knowledge of Windows Operating systems Strong knowledge of MS Office Products Awareness of market data feed services Knowledge of development tools Troubleshooting skills Michael Bailey International is acting as an Employment Business in relation to this vacancy.
02/09/2024
Project-based
We currently have an opportunity for a Desktop Support Analyst, Initial 6 month contract and the position will be based in Rotterdam, Netherlands. You will be required to be onsite 4/5 days a week. The Trader Support Analyst provides dedicated in-person business proximate IT Support to Traders and Front Office Commerical Staff. Skills and requirements: Experience with desktop or infrastructure support preferably in End-User environemt Strong technical knowledge of industry standrads PC technologies and the Trading User Desktop environment Experience with call-logging systems Strong knowledge of Windows Operating systems Strong knowledge of MS Office Products Awareness of market data feed services Knowledge of development tools Troubleshooting skills Michael Bailey International is acting as an Employment Business in relation to this vacancy.