We are recruiting for a TECHBAR Engineer on contract to work for a leading Pharmaceutical organisation based in Macclesfield. General Responsibilities/Accountabilities: Demonstrate excellent customer service skills and a desire to support end users face to face. Take ownership of IT issues and work to resolve or assign to the correct support group. Perform 1st & 2nd deskside support to the customer's client. Use troubleshooting skills and knowledge to determine the root cause of a fault to resolve or re-assign to the correct team. Support IT Tech bars and drop in clinics as well as assisting with floor walks when required. Perform IMAC activities at the deskside Update asset management tool in line with documented procedures. Manage all assets within their control. Document and report on work completed within the Service Management tool ServiceNow. Creating and updating tickets for all assistance provided. Escalate issues in line with Company processes to ensure customer demands are met. Act in accordance with Company and Customer Information Security Policies and report any potential or actual Security events or other Security risks to the organisation. Ensure Department/Contract meets SLA performance targets. Maintain and improve customer satisfaction levels. Provide local hands and eyes assistance to remote support groups. Understand and adhere to Company and Customer policies and procedures. Complete all required Customer training to adhere to compliance and regulatory requirements and to understand Customer processes. Keep skills up to date with IT industry standards as appropriate to the role/Contract Utilise the knowledge database available, identifying gaps or the need for improvements. Exhibit routine administrative skills and good literacy and numeracy skills. Act as a team player demonstrating good interpersonal skills. Demonstrates awareness of health and safety at work. Contribute to the development of technical procedures and standards to meet business and customer requirements. Possess the ability to adapt quickly to dynamic team environments to maintain a consistent effective contribution. Act as a role model for colleagues providing guidance around technical and behavioural competencies to ensure sharing of internal best practice. Specific Knowledge/Skills: The desire to achieve and maintain the highest level of customer experience at all times. With proven experience of providing face to face customer support. Excellent communication skills to work with IT support group and keep customers informed. Proven knowledge and expertise within a Microsoft Windows environment (ideally within an enterprise domain business model) including familiarity with Active Directory, software deployment technologies (SMS, SCCM, etc.), Group Policy Objects and remote control methods. Proven desktop support knowledge and expertise specifically for Windows 10 operating systems, Office 365, MS Intune and Lenovo desktop and laptop hardware. Knowledge and expertise in supporting Apple Mac OS and iOS software desirable. Experience in setting up and deploying mobile devices is desirable. Proven knowledge and expertise in supporting Microsoft Office applications especially Outlook and Teams. Experience in the use of cloud based storage solutions such as MS OneDrive and Box. Knowledge of client antivirus software within an enterprise environment. Aware of the importance of asset management and their role in updating asset inventory details. Knowledge and experience of ServiceNow is desirable. Ability to work in a customer oriented support role manning a customer drop-in desk in addition to performing floor walking to extend support right to the customer's workspace. Demonstrate excellent soft skills and customer focus. With a proactive attitude to establish and build strong customer relationships. Be comfortable to take ownership of issues, working to resolve or align to the correct support group. While keeping the customer updated. Demonstrate an analytical and systematic approach to resolving complex problems and assignments. Demonstrate an organized approach to work, and an ability to effectively troubleshoot issues. Working to resolve or direct to the correct support group.
04/10/2024
Project-based
We are recruiting for a TECHBAR Engineer on contract to work for a leading Pharmaceutical organisation based in Macclesfield. General Responsibilities/Accountabilities: Demonstrate excellent customer service skills and a desire to support end users face to face. Take ownership of IT issues and work to resolve or assign to the correct support group. Perform 1st & 2nd deskside support to the customer's client. Use troubleshooting skills and knowledge to determine the root cause of a fault to resolve or re-assign to the correct team. Support IT Tech bars and drop in clinics as well as assisting with floor walks when required. Perform IMAC activities at the deskside Update asset management tool in line with documented procedures. Manage all assets within their control. Document and report on work completed within the Service Management tool ServiceNow. Creating and updating tickets for all assistance provided. Escalate issues in line with Company processes to ensure customer demands are met. Act in accordance with Company and Customer Information Security Policies and report any potential or actual Security events or other Security risks to the organisation. Ensure Department/Contract meets SLA performance targets. Maintain and improve customer satisfaction levels. Provide local hands and eyes assistance to remote support groups. Understand and adhere to Company and Customer policies and procedures. Complete all required Customer training to adhere to compliance and regulatory requirements and to understand Customer processes. Keep skills up to date with IT industry standards as appropriate to the role/Contract Utilise the knowledge database available, identifying gaps or the need for improvements. Exhibit routine administrative skills and good literacy and numeracy skills. Act as a team player demonstrating good interpersonal skills. Demonstrates awareness of health and safety at work. Contribute to the development of technical procedures and standards to meet business and customer requirements. Possess the ability to adapt quickly to dynamic team environments to maintain a consistent effective contribution. Act as a role model for colleagues providing guidance around technical and behavioural competencies to ensure sharing of internal best practice. Specific Knowledge/Skills: The desire to achieve and maintain the highest level of customer experience at all times. With proven experience of providing face to face customer support. Excellent communication skills to work with IT support group and keep customers informed. Proven knowledge and expertise within a Microsoft Windows environment (ideally within an enterprise domain business model) including familiarity with Active Directory, software deployment technologies (SMS, SCCM, etc.), Group Policy Objects and remote control methods. Proven desktop support knowledge and expertise specifically for Windows 10 operating systems, Office 365, MS Intune and Lenovo desktop and laptop hardware. Knowledge and expertise in supporting Apple Mac OS and iOS software desirable. Experience in setting up and deploying mobile devices is desirable. Proven knowledge and expertise in supporting Microsoft Office applications especially Outlook and Teams. Experience in the use of cloud based storage solutions such as MS OneDrive and Box. Knowledge of client antivirus software within an enterprise environment. Aware of the importance of asset management and their role in updating asset inventory details. Knowledge and experience of ServiceNow is desirable. Ability to work in a customer oriented support role manning a customer drop-in desk in addition to performing floor walking to extend support right to the customer's workspace. Demonstrate excellent soft skills and customer focus. With a proactive attitude to establish and build strong customer relationships. Be comfortable to take ownership of issues, working to resolve or align to the correct support group. While keeping the customer updated. Demonstrate an analytical and systematic approach to resolving complex problems and assignments. Demonstrate an organized approach to work, and an ability to effectively troubleshoot issues. Working to resolve or direct to the correct support group.
Network Engineer with live DV clearance required for a permanent role with a leading consultancy who have partnered up with major players in the Defence industry. This Network Engineer role will see you join an established team of skilled engineers covering Cisco and Juniper Network Infrastructure, to work on an advanced project which is using Agile methodology. You must be DV cleared otherwise we cannot consider your application. As such, we are looking for a proven Network Engineer with live DV clearance, ideally with previously work experience in NOC/SOC (2nd/3rd line) environments and with the following experience: Proven experience with Cisco Routers and Switches platforms Strong understanding of TCP/IP and routing protocols - BGP, OSPF, RIP, EIGRP Experience of Cisco ACI, Hyperflex, UCS platforms, Firepower, ASA, ISE, BGP EVPN VXLAN, and IPSec/SSL VPNs Good understanding of Ethernet, VLANs, Port Aggregation, and 802.1Q Trunking Excellent verbal and written communication skills Ability to support and troubleshoot to resolve complex incidents CCNA minimum certification This Network Engineer is based in Hampshire full time, and they are offering a salary of £55,000 - £65,000 + benefits. Please note, due to the highly sensitive nature of the project we cannot accept any candidates who don't have live DV Clearance! To apply for this Network Engineer permanent position, please send your CV to Jennifer Palmer at IT Recruitment Solutions. Network Engineer, NOC, SOC, Network Support, Cisco, Juniper, CCNA, Permanent, DV Cleared, Developed Vetting, Hampshire, Defence £55,000 - £65,000 + benefits
04/10/2024
Full time
Network Engineer with live DV clearance required for a permanent role with a leading consultancy who have partnered up with major players in the Defence industry. This Network Engineer role will see you join an established team of skilled engineers covering Cisco and Juniper Network Infrastructure, to work on an advanced project which is using Agile methodology. You must be DV cleared otherwise we cannot consider your application. As such, we are looking for a proven Network Engineer with live DV clearance, ideally with previously work experience in NOC/SOC (2nd/3rd line) environments and with the following experience: Proven experience with Cisco Routers and Switches platforms Strong understanding of TCP/IP and routing protocols - BGP, OSPF, RIP, EIGRP Experience of Cisco ACI, Hyperflex, UCS platforms, Firepower, ASA, ISE, BGP EVPN VXLAN, and IPSec/SSL VPNs Good understanding of Ethernet, VLANs, Port Aggregation, and 802.1Q Trunking Excellent verbal and written communication skills Ability to support and troubleshoot to resolve complex incidents CCNA minimum certification This Network Engineer is based in Hampshire full time, and they are offering a salary of £55,000 - £65,000 + benefits. Please note, due to the highly sensitive nature of the project we cannot accept any candidates who don't have live DV Clearance! To apply for this Network Engineer permanent position, please send your CV to Jennifer Palmer at IT Recruitment Solutions. Network Engineer, NOC, SOC, Network Support, Cisco, Juniper, CCNA, Permanent, DV Cleared, Developed Vetting, Hampshire, Defence £55,000 - £65,000 + benefits
Role: 2nd Line Systems Administrator Salary: Up to £32,000 per annum + benefits package Location: Onsite in Basingstoke Security Clearance is required for this role. You will be a confident Support Engineer with experience working at a 1st/2nd Line level in a similar role. Experience with windows Servers and virtualisation is required for this role. The role will involve assisting a high profile user community and having direct contact with customers and stakeholders. You will be involved in monitoring the system, triage and escalation. Essential experience required for the 2nd Line System Administrator role; + Windows Servers + Virtualisation - VMWare/HyperV + Support experience If you are interested in discussing this 2nd Line System Administrator role further, please apply or send a copy of your updated CV to (see below) CBSbutler is acting as an employment agency for this role.
04/10/2024
Full time
Role: 2nd Line Systems Administrator Salary: Up to £32,000 per annum + benefits package Location: Onsite in Basingstoke Security Clearance is required for this role. You will be a confident Support Engineer with experience working at a 1st/2nd Line level in a similar role. Experience with windows Servers and virtualisation is required for this role. The role will involve assisting a high profile user community and having direct contact with customers and stakeholders. You will be involved in monitoring the system, triage and escalation. Essential experience required for the 2nd Line System Administrator role; + Windows Servers + Virtualisation - VMWare/HyperV + Support experience If you are interested in discussing this 2nd Line System Administrator role further, please apply or send a copy of your updated CV to (see below) CBSbutler is acting as an employment agency for this role.
Devonshire Hayes have partnered with an excellent company to help them secure a talented IT Support Analyst to join their team. You will be tasked with the following, Various PC & Laptop Hardware Windows Desktop Operation Systems Windows Server Operating Systems Microsoft 365 use and support Experience in security tools AV/EDR/spam filtering/web filtering Basic networking DHCP/DNS, etc. Customer service skills/customer-facing experience The ideal candidate will be able to attend the office 3 days per week, you will also need to be able to attend client sites (therefore you must have a valid UK driving licence).
03/10/2024
Full time
Devonshire Hayes have partnered with an excellent company to help them secure a talented IT Support Analyst to join their team. You will be tasked with the following, Various PC & Laptop Hardware Windows Desktop Operation Systems Windows Server Operating Systems Microsoft 365 use and support Experience in security tools AV/EDR/spam filtering/web filtering Basic networking DHCP/DNS, etc. Customer service skills/customer-facing experience The ideal candidate will be able to attend the office 3 days per week, you will also need to be able to attend client sites (therefore you must have a valid UK driving licence).
Role: Unix System Admin Location: Sheffield, UK-Hybrid 3 days/week Type: Contract Inside IR35 We are currently seeking an experienced professional to join our team in the role of Individual Contributor- Unix Specialist. In this role, you will: (Principal Responsibilities) Work as a Senior Unix Systems' Administrator in a Global team (across North America, Europe and Asia/Africa) - contributing to the technical delivery of projects and changes by providing Technical/Application guidance to project teams. Be a subject matter expert for the Operating System and guide functional delivery teams, across Global Payments Solution IT (GPS IT), for process/system improvements. Deliver projects, services, kit to live on time with a minimum of issues. Do changes in the GPS Unix environment on both weekdays and weekends, the latter via a rota. Provide overall Unix platforms' support to these projects. Satisfy changes during a working week. Satisfy changes on live production over a weekend. Provide 2nd and 3rd line support from time to time for break-fix issues. Have a senior level of technical expertise in development engineering and Scripting (ksh/bash) to produce automated, efficient and/or self-service solutions for technical teams or end-user stakeholders to consume. Communicate solutions, errors, status reports and liaise at all levels of the Business. Work as a fully engaged and contributing engineer, within a team Assist with any break-fix issues in the environment where appropriate On occasion may be asked to work longer hours in order to complete a piece of work. Be able to prioritise their work between running daily changes, weekend preparation and ongoing projects Come up with ideas to make the environment more efficient whether procedural or technical. The successful candidate would also be expected to - Identify and work on initiatives for process efficiency and service improvement projects to achieve efficiencies (Process. FTE, sustainable saves). Drive process improvements and cost efficiency initiatives Attempt to avoid external training by doing self-study or internal knowledge sharing for UNIX Ensure review within a team for all critical/complex deliverables Interact with application teams and other infrastructure teams Suggest process enhancements Have experience of working in an enterprise environment and be ITIL aware. Ensure strict adherence to all regulatory issues and compliance of all internal controls Ensure strict adherence Client Group Compliance Policies To be successful in this role, you should meet the following requirements: (Mandatory Requirements) Fluent in English 5 years plus of experience in UNIX infrastructure. Expert level knowledge of UNIX (AIX/Solaris/Linux) Expert level knowledge of Veritas Volume Manager, Veritas Cluster Server (SFHA) and Veritas NetBackup Client Strong knowledge of host-based SAN migrations Very good understanding of SAN configuration EMC/Hitachi LUNs on UNIX (AIX/Solaris/Linux) Servers Ability to develop simple/complex Shell Scripts (eg Bash, Korn) as per requirements. Ability to support DR/Role swap exercises Effective in dealing with Crises calls/Critical issues for business critical services Proven experience in technically guiding teams in productivity/results driven environment. Proven experience in managing and building relationship with business partners and customer service and stakeholders up and down the chain. Worked in at least two of the areas of IT Infrastructure support ie Production Support, Application Support & infrastructure Support. Should understand & have proven record of how technology adds value to the business and ultimately the end customer. Should possess industry standard certifications for UNIX/Cluster Technologies. Should be well versed with ITIL concepts and more specific understanding of Service operations activities. Strong technical knowledge in respective technology. Excellent troubleshooting and analytical skills Communication and interpersonal skills. Working across cultures. Open mind set and adapt to the change, positive attitude and logical thinking. Able to work independently, under pressure and proactively in a fast paced environment with multiple deadlines. Team player; multi-tasking; good testing skills; organized self-starter. Identify areas where efficiency can be gained Suggest & implement best-in-call industry practices in the projects, as applicable. Implement Shared delivery in terms of understanding & training the teams on project specific technical aspects Support technology Managers in identifying emerging technology trends, constantly question, clarify from teams and ensure that critical technology issues are surfaced and considered Understanding of functional requirements and translation of business requirements into technical specifications Participate in crisis calls as applicable Proactively identify problem situations and resolve to give maximum customer satisfaction Demonstrate analytical and problem management skills The successful candidate will also meet the following requirements: (Good to have Requirements) Experience in Finance and Banking industry would be an advantage. Full stack engineering skills eg Kubernetes, Docker, Groovy, Jenkins, Mulesoft and Kong API, Google and Amazon Cloud Services Python, Perl, Groovy, C. Use of JIRA would be welcomed. Automation skills with a mind set to explore and exploit the technologies we could and should use safely and efficiently within the Bank.
02/10/2024
Project-based
Role: Unix System Admin Location: Sheffield, UK-Hybrid 3 days/week Type: Contract Inside IR35 We are currently seeking an experienced professional to join our team in the role of Individual Contributor- Unix Specialist. In this role, you will: (Principal Responsibilities) Work as a Senior Unix Systems' Administrator in a Global team (across North America, Europe and Asia/Africa) - contributing to the technical delivery of projects and changes by providing Technical/Application guidance to project teams. Be a subject matter expert for the Operating System and guide functional delivery teams, across Global Payments Solution IT (GPS IT), for process/system improvements. Deliver projects, services, kit to live on time with a minimum of issues. Do changes in the GPS Unix environment on both weekdays and weekends, the latter via a rota. Provide overall Unix platforms' support to these projects. Satisfy changes during a working week. Satisfy changes on live production over a weekend. Provide 2nd and 3rd line support from time to time for break-fix issues. Have a senior level of technical expertise in development engineering and Scripting (ksh/bash) to produce automated, efficient and/or self-service solutions for technical teams or end-user stakeholders to consume. Communicate solutions, errors, status reports and liaise at all levels of the Business. Work as a fully engaged and contributing engineer, within a team Assist with any break-fix issues in the environment where appropriate On occasion may be asked to work longer hours in order to complete a piece of work. Be able to prioritise their work between running daily changes, weekend preparation and ongoing projects Come up with ideas to make the environment more efficient whether procedural or technical. The successful candidate would also be expected to - Identify and work on initiatives for process efficiency and service improvement projects to achieve efficiencies (Process. FTE, sustainable saves). Drive process improvements and cost efficiency initiatives Attempt to avoid external training by doing self-study or internal knowledge sharing for UNIX Ensure review within a team for all critical/complex deliverables Interact with application teams and other infrastructure teams Suggest process enhancements Have experience of working in an enterprise environment and be ITIL aware. Ensure strict adherence to all regulatory issues and compliance of all internal controls Ensure strict adherence Client Group Compliance Policies To be successful in this role, you should meet the following requirements: (Mandatory Requirements) Fluent in English 5 years plus of experience in UNIX infrastructure. Expert level knowledge of UNIX (AIX/Solaris/Linux) Expert level knowledge of Veritas Volume Manager, Veritas Cluster Server (SFHA) and Veritas NetBackup Client Strong knowledge of host-based SAN migrations Very good understanding of SAN configuration EMC/Hitachi LUNs on UNIX (AIX/Solaris/Linux) Servers Ability to develop simple/complex Shell Scripts (eg Bash, Korn) as per requirements. Ability to support DR/Role swap exercises Effective in dealing with Crises calls/Critical issues for business critical services Proven experience in technically guiding teams in productivity/results driven environment. Proven experience in managing and building relationship with business partners and customer service and stakeholders up and down the chain. Worked in at least two of the areas of IT Infrastructure support ie Production Support, Application Support & infrastructure Support. Should understand & have proven record of how technology adds value to the business and ultimately the end customer. Should possess industry standard certifications for UNIX/Cluster Technologies. Should be well versed with ITIL concepts and more specific understanding of Service operations activities. Strong technical knowledge in respective technology. Excellent troubleshooting and analytical skills Communication and interpersonal skills. Working across cultures. Open mind set and adapt to the change, positive attitude and logical thinking. Able to work independently, under pressure and proactively in a fast paced environment with multiple deadlines. Team player; multi-tasking; good testing skills; organized self-starter. Identify areas where efficiency can be gained Suggest & implement best-in-call industry practices in the projects, as applicable. Implement Shared delivery in terms of understanding & training the teams on project specific technical aspects Support technology Managers in identifying emerging technology trends, constantly question, clarify from teams and ensure that critical technology issues are surfaced and considered Understanding of functional requirements and translation of business requirements into technical specifications Participate in crisis calls as applicable Proactively identify problem situations and resolve to give maximum customer satisfaction Demonstrate analytical and problem management skills The successful candidate will also meet the following requirements: (Good to have Requirements) Experience in Finance and Banking industry would be an advantage. Full stack engineering skills eg Kubernetes, Docker, Groovy, Jenkins, Mulesoft and Kong API, Google and Amazon Cloud Services Python, Perl, Groovy, C. Use of JIRA would be welcomed. Automation skills with a mind set to explore and exploit the technologies we could and should use safely and efficiently within the Bank.
2nd Line IT Support Engineer/Junior Consultant (Azure, M365, Meraki) We are hiring for an experienced 2nd Line Support Engineer/Junior Consultant with a background of supporting a variety of complex and at times, challenging environments which are predominantly focused on cloud environments built with Azure and M365 estate. Any Cisco Meraki experience would be considered advantageous but not essential. Candidates wishing to apply for this position will need to have the right attitude, be driven and ambitious and at the same time be supportive and naturally inquisitive. The successful 2nd Line Support Engineer/Junior Consultant will be responsible for tackling 1st line escalations and working closely with 3rd line engineers to resolve where required. You will have the desire to learn, progress and be responsible for the deployment, config and management of projects, managing clients and progressing into the pre-sales space. Technologies will include - Azure Virtual Desktops, Microsoft Intune, Sophos, DUO, Mimecast and the M365 suite. Candidates wishing to apply for this position will have good solid communication skills (both written and spoken), reside within a 1 hour commute of Gatwick/Crawley and have a full UK Driving Licence. Salary: up to £32,000 Per Annum Location: Gatwick/Crawley
02/10/2024
Full time
2nd Line IT Support Engineer/Junior Consultant (Azure, M365, Meraki) We are hiring for an experienced 2nd Line Support Engineer/Junior Consultant with a background of supporting a variety of complex and at times, challenging environments which are predominantly focused on cloud environments built with Azure and M365 estate. Any Cisco Meraki experience would be considered advantageous but not essential. Candidates wishing to apply for this position will need to have the right attitude, be driven and ambitious and at the same time be supportive and naturally inquisitive. The successful 2nd Line Support Engineer/Junior Consultant will be responsible for tackling 1st line escalations and working closely with 3rd line engineers to resolve where required. You will have the desire to learn, progress and be responsible for the deployment, config and management of projects, managing clients and progressing into the pre-sales space. Technologies will include - Azure Virtual Desktops, Microsoft Intune, Sophos, DUO, Mimecast and the M365 suite. Candidates wishing to apply for this position will have good solid communication skills (both written and spoken), reside within a 1 hour commute of Gatwick/Crawley and have a full UK Driving Licence. Salary: up to £32,000 Per Annum Location: Gatwick/Crawley
Regional IT Support Engineer | Up to £35k + 5k Car- Scotland Would you like the opportunity to work for a leading company within their industry, one that will offer you a career progression opportunity to progress your IT Support career from 2 line to 3rd line? Also providing a very down to earth working environment where you can freely discuss issues and ideas. Don't worry if you're coming from a different IT background, the key thing is your 2nd/3rd line skills, your eagerness to learn, your problem solving skills and your ability to work as part of a team and take ownership. Your passion for providing a great IT service will go a long way here. To succeed in this role you must be able to drive and enjoy travelling to different sites and have previous experience in a field based role. Our Regional IT Service Specialist provides onsite IT support duties to our customers at various sites. This is a technical customer-facing, field-based role to ensure the integrity of our centres-based IT services. You will work very closely with our customers and key stakeholders, across our centres. You will be constantly seeking ways to provide great IT service to our customers, both internal and external. This is the perfect role for a technician who has a year or two of experience within a support based role with field based work. You will have the following experience to excel in this role: Microsoft Windows server administration. Windows Desktop imaging, support, and administration. Experience in managing IT service, support, and project delivery initiatives. Experience in VIP/Senior management support, education, and training. Sound understanding of Active Directory and Group Policy configuration. Hands on network experience of LAN/WAN, wireless networks, Switches, Routers, and security technologies such as Firewalls. Mobile technology support of devices such as apple, android, and Microsoft platforms. Good understanding of audio/visual components and supporting technologies. As the Regional IT Service Specialist, you will support a number of centres across the country, this will mean to Glasgow, Edinburgh and other Scotland branches and will take ownership of IT issues. You will develop and maintain a deep level of understanding of the Centre IT infrastructure including architecture such as network, server, desktop, backup & recovery processes. You will provide both hands-on technical support duties and supervision of our Centres third party IT suppliers, as well as supporting in non-technical issues where appropriate. You will be given a salary of up to £35,000 + car allowance which can be used for one of their Band 4 vehicles or put on top of your salary as £5,000. The role comes with some great benefits such matched pension up to 5%, 25 days holiday and many more! Get your application over now you won't want to miss out on this fantastic opportunity. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
02/10/2024
Full time
Regional IT Support Engineer | Up to £35k + 5k Car- Scotland Would you like the opportunity to work for a leading company within their industry, one that will offer you a career progression opportunity to progress your IT Support career from 2 line to 3rd line? Also providing a very down to earth working environment where you can freely discuss issues and ideas. Don't worry if you're coming from a different IT background, the key thing is your 2nd/3rd line skills, your eagerness to learn, your problem solving skills and your ability to work as part of a team and take ownership. Your passion for providing a great IT service will go a long way here. To succeed in this role you must be able to drive and enjoy travelling to different sites and have previous experience in a field based role. Our Regional IT Service Specialist provides onsite IT support duties to our customers at various sites. This is a technical customer-facing, field-based role to ensure the integrity of our centres-based IT services. You will work very closely with our customers and key stakeholders, across our centres. You will be constantly seeking ways to provide great IT service to our customers, both internal and external. This is the perfect role for a technician who has a year or two of experience within a support based role with field based work. You will have the following experience to excel in this role: Microsoft Windows server administration. Windows Desktop imaging, support, and administration. Experience in managing IT service, support, and project delivery initiatives. Experience in VIP/Senior management support, education, and training. Sound understanding of Active Directory and Group Policy configuration. Hands on network experience of LAN/WAN, wireless networks, Switches, Routers, and security technologies such as Firewalls. Mobile technology support of devices such as apple, android, and Microsoft platforms. Good understanding of audio/visual components and supporting technologies. As the Regional IT Service Specialist, you will support a number of centres across the country, this will mean to Glasgow, Edinburgh and other Scotland branches and will take ownership of IT issues. You will develop and maintain a deep level of understanding of the Centre IT infrastructure including architecture such as network, server, desktop, backup & recovery processes. You will provide both hands-on technical support duties and supervision of our Centres third party IT suppliers, as well as supporting in non-technical issues where appropriate. You will be given a salary of up to £35,000 + car allowance which can be used for one of their Band 4 vehicles or put on top of your salary as £5,000. The role comes with some great benefits such matched pension up to 5%, 25 days holiday and many more! Get your application over now you won't want to miss out on this fantastic opportunity. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Role: 2nd Line Systems Administrator Salary: Up to £32,000 per annum + benefits package Location: Onsite in Basingstoke Security Clearance is required for this role. You will be a confident Support Engineer with experience working at a 1st/2nd Line level in a similar role. Experience with windows Servers and virtualisation is required for this role. The role will involve assisting a high profile user community and having direct contact with customers and stakeholders. You will be involved in monitoring the system, triage and escalation. Essential experience required for the 2nd Line System Administrator role; + Windows Servers + Virtualisation - VMWare/HyperV + Support experience If you are interested in discussing this 2nd Line System Administrator role further, please apply or send a copy of your updated CV to (see below) CBSbutler is acting as an employment agency for this role.
30/09/2024
Full time
Role: 2nd Line Systems Administrator Salary: Up to £32,000 per annum + benefits package Location: Onsite in Basingstoke Security Clearance is required for this role. You will be a confident Support Engineer with experience working at a 1st/2nd Line level in a similar role. Experience with windows Servers and virtualisation is required for this role. The role will involve assisting a high profile user community and having direct contact with customers and stakeholders. You will be involved in monitoring the system, triage and escalation. Essential experience required for the 2nd Line System Administrator role; + Windows Servers + Virtualisation - VMWare/HyperV + Support experience If you are interested in discussing this 2nd Line System Administrator role further, please apply or send a copy of your updated CV to (see below) CBSbutler is acting as an employment agency for this role.