Job Title: Jeopardy Manager
Location: Remote within the UK
Day Rate: £290 (Inside IR35)
Job Type: Rolling Contract

We have an exciting opportunity now available with one of our sector-leading telecommunication clients! They are currently looking for an experienced Jeopardy Manager to join their team for a long term rolling contract.

Job Responsibilities/Objectives

• Ensure faults, changes, and monitoring are handled per procedures and targets to meet SLA goals.
• Manage incidents from failure to resolution, meeting SLAs and coordinating with internal teams and external vendors.
• Foster strong relationships with internal teams to drive incident resolution through collaboration.
• Build and maintain strong relationships with external suppliers to ensure excellent contract performance.
• Identify and address ongoing issues or blockers to achieve targets.
• Ensure adherence to communications, reporting, and documented processes, providing support and guidance as needed.

Required Skills/Experience
The ideal candidate will have the following:

• Passion for continuous improvement and adaptability to change.
• Experience with Jeopardy Management.
• Strong fault management skills.
• Preferred knowledge of Remedy/Helix system.
• Ability to drive vendors to meet targets.
• Team player, delivering excellent results under pressure.
• Knowledge of RAN networks.

If you are interested in this opportunity, please apply now with your updated CV in Microsoft Word/PDF format.

Disclaimer
Notwithstanding any guidelines given to level of experience sought, we will consider candidates from outside this range if they can demonstrate the necessary competencies.

Square One is acting as both an employment agency and an employment business, and is an equal opportunities recruitment business. Square One embraces diversity and will treat everyone equally. Please see our website for our full diversity statement.