We are heading up a recruitment drive for a global consultancy that require a Network Architect to join them on a major Defence project that's based in Reading, Warwick and Wokingham . Job Title - Network Architect Day Rate - £583 Location - Reading, Warwick and Wokingham iR35 determination - Inside Duration - 6 months Manage workshops on SASE product offerings from major vendors like Cisco and VMWare. Design and showcase the benefits of the SASE capabilities to management in order to get their buy-in for an end-end secured Zero-Trust environment. Work with VMWare to design and implement a Velocloud-driven SDWAN (Underlay and Overlay IP Design) solution across the entire estate with connectivity to resources located in on-premise datacenters and Cloud. Document the infrastructures, create detailed high and low-level designs and present the solution documents to the stakeholders. Lead the review of several WLAN solutions, including HPE Aruba, Cisco Meraki, Fortinet FortiWLC and Ubiquiti in order to create a new secured WLAN infrastructure to replace the existing Extreme WLAN infrastructure. Adopted Cisco as the Vendor of choice and created a WLAN design document to support the deployment. Design the test platform requirements and coordinated interactions between all stakeholders to ensure proper functional/non-functional testing of the environment in line with the gathered security requirements.
08/07/2024
Project-based
We are heading up a recruitment drive for a global consultancy that require a Network Architect to join them on a major Defence project that's based in Reading, Warwick and Wokingham . Job Title - Network Architect Day Rate - £583 Location - Reading, Warwick and Wokingham iR35 determination - Inside Duration - 6 months Manage workshops on SASE product offerings from major vendors like Cisco and VMWare. Design and showcase the benefits of the SASE capabilities to management in order to get their buy-in for an end-end secured Zero-Trust environment. Work with VMWare to design and implement a Velocloud-driven SDWAN (Underlay and Overlay IP Design) solution across the entire estate with connectivity to resources located in on-premise datacenters and Cloud. Document the infrastructures, create detailed high and low-level designs and present the solution documents to the stakeholders. Lead the review of several WLAN solutions, including HPE Aruba, Cisco Meraki, Fortinet FortiWLC and Ubiquiti in order to create a new secured WLAN infrastructure to replace the existing Extreme WLAN infrastructure. Adopted Cisco as the Vendor of choice and created a WLAN design document to support the deployment. Design the test platform requirements and coordinated interactions between all stakeholders to ensure proper functional/non-functional testing of the environment in line with the gathered security requirements.
Network Architect - SC Cleared Whitehall Resources require a Network Architect with active SC clearance to work with a key client on a contract until the end of 2024. *This role will be largely remote - but will include the need for visits to Reading, Warwick and Wokingham. *This role will be treated as inside IR35. *Active SC clearance required. Network Architect - SC Cleared . Manage workshops on SASE product offerings from major vendors like Cisco and VMWare. . Design and showcase the benefits of the SASE capabilities to management in order to get their buy-in for an end-end secured Zero-Trust environment. . Work with VMWare to design and implement a Velocloud-driven SDWAN (Underlay and Overlay IP Design) solution across the entire estate with connectivity to resources located in on-premise datacenters and Cloud. . Document the infrastructures, create detailed high and low-level designs and present the solution documents to the stakeholders. . Lead the review of several WLAN solutions, including HPE Aruba, Cisco Meraki, Fortinet FortiWLC and Ubiquiti in order to create a new secured WLAN infrastructure to replace the existing Extreme WLAN infrastructure . Adopted Cisco as the Vendor of choice and created a WLAN design document to support the deployment. . Design the test platform requirements and coordinated interactions between all stakeholders to ensure proper functional/non-functional testing of the environment in line with the gathered security requirements. All of our opportunities require that applicants are eligible to work in the specified country/location, unless otherwise stated in the job description. Whitehall Resources are an equal opportunities employer who value a diverse and inclusive working environment. All qualified applicants will receive consideration for employment without regard to race, religion, gender identity or expression, sexual orientation, national origin, pregnancy, disability, age, veteran status, or other characteristics.
08/07/2024
Project-based
Network Architect - SC Cleared Whitehall Resources require a Network Architect with active SC clearance to work with a key client on a contract until the end of 2024. *This role will be largely remote - but will include the need for visits to Reading, Warwick and Wokingham. *This role will be treated as inside IR35. *Active SC clearance required. Network Architect - SC Cleared . Manage workshops on SASE product offerings from major vendors like Cisco and VMWare. . Design and showcase the benefits of the SASE capabilities to management in order to get their buy-in for an end-end secured Zero-Trust environment. . Work with VMWare to design and implement a Velocloud-driven SDWAN (Underlay and Overlay IP Design) solution across the entire estate with connectivity to resources located in on-premise datacenters and Cloud. . Document the infrastructures, create detailed high and low-level designs and present the solution documents to the stakeholders. . Lead the review of several WLAN solutions, including HPE Aruba, Cisco Meraki, Fortinet FortiWLC and Ubiquiti in order to create a new secured WLAN infrastructure to replace the existing Extreme WLAN infrastructure . Adopted Cisco as the Vendor of choice and created a WLAN design document to support the deployment. . Design the test platform requirements and coordinated interactions between all stakeholders to ensure proper functional/non-functional testing of the environment in line with the gathered security requirements. All of our opportunities require that applicants are eligible to work in the specified country/location, unless otherwise stated in the job description. Whitehall Resources are an equal opportunities employer who value a diverse and inclusive working environment. All qualified applicants will receive consideration for employment without regard to race, religion, gender identity or expression, sexual orientation, national origin, pregnancy, disability, age, veteran status, or other characteristics.
Senior IT Compliance Officer Bury Up to £55,000 - 6-month FTC VIQU have partnered with a prominent retailer known for their extensive range of diverse lines of clothing, footwear and accessories from leading global brands. They are seeking a Senior IT Compliance Officer to join their team in Bury. The role will be for a 6-month fixed term contract, providing cover for an employee on maternity leave. The successful Senior IT Compliance Officer will lead the charge in ensuring regulatory compliance by spearheading detailed audits, including those for PCI DSS and ISO 27001 standards. Your responsibilities will encompass conducting confidential investigations and managing subject access requests with the utmost discretion. You will also collaborate closely with the Project Management Office to ensure that both new and ongoing projects adhere to relevant regulations. Additionally, the Senior IT Compliance Officer will perform data protection impact assessments and oversee the security aspects of those conducted by other departments within the organisation. Requirements of the Senior IT Compliance Officer: Expertise in managing information security compliance aligned with NIST and ISO 27001 standards Conducting IT and compliance audits, including PCI DSS, with a focus on external cyber team operations Proficiency in handling confidential investigations and subject access requests Effective collaboration with project management teams for cybersecurity regulatory compliance Performing data protection impact assessments and overseeing external cyber team security evaluations Managing auditing software like AuditBoard within a cyber team framework Updating information security policies and procedures in collaboration with the cyber team Experience in vendor risk management aligned with NIST and ISO 27001 guidelines for external cyber team operations Responding to access requests and ticketing systems from a cyber team perspective Proactive approach to addressing phishing attempts and implementing preventive measures Managing ticket queues and responding effectively within a cyber team environment To discuss this exciting opportunity in more detail, please APPLY NOW. Alternatively, you can contact Katie Dark directly. If you know someone who would be ideal for this role, by way of showing our appreciation, VIQU is offering an introduction fee up to £1,000 once your referral has successfully started work with our client (terms apply). Senior IT Compliance Officer Bury Up to £55,000 - 6-month FTC
08/07/2024
Senior IT Compliance Officer Bury Up to £55,000 - 6-month FTC VIQU have partnered with a prominent retailer known for their extensive range of diverse lines of clothing, footwear and accessories from leading global brands. They are seeking a Senior IT Compliance Officer to join their team in Bury. The role will be for a 6-month fixed term contract, providing cover for an employee on maternity leave. The successful Senior IT Compliance Officer will lead the charge in ensuring regulatory compliance by spearheading detailed audits, including those for PCI DSS and ISO 27001 standards. Your responsibilities will encompass conducting confidential investigations and managing subject access requests with the utmost discretion. You will also collaborate closely with the Project Management Office to ensure that both new and ongoing projects adhere to relevant regulations. Additionally, the Senior IT Compliance Officer will perform data protection impact assessments and oversee the security aspects of those conducted by other departments within the organisation. Requirements of the Senior IT Compliance Officer: Expertise in managing information security compliance aligned with NIST and ISO 27001 standards Conducting IT and compliance audits, including PCI DSS, with a focus on external cyber team operations Proficiency in handling confidential investigations and subject access requests Effective collaboration with project management teams for cybersecurity regulatory compliance Performing data protection impact assessments and overseeing external cyber team security evaluations Managing auditing software like AuditBoard within a cyber team framework Updating information security policies and procedures in collaboration with the cyber team Experience in vendor risk management aligned with NIST and ISO 27001 guidelines for external cyber team operations Responding to access requests and ticketing systems from a cyber team perspective Proactive approach to addressing phishing attempts and implementing preventive measures Managing ticket queues and responding effectively within a cyber team environment To discuss this exciting opportunity in more detail, please APPLY NOW. Alternatively, you can contact Katie Dark directly. If you know someone who would be ideal for this role, by way of showing our appreciation, VIQU is offering an introduction fee up to £1,000 once your referral has successfully started work with our client (terms apply). Senior IT Compliance Officer Bury Up to £55,000 - 6-month FTC
Platform Operations Engineer Bristol/Hybrid/3 days onsite £60,000 - £80,000 We have an exciting opportunity to join a market leading company as a Platform Operations Engineer. As a Platform Operations Engineer, you will be responsible for supporting, maintaining, and improving highly scalable and reliable cloud platform infrastructure services. The ideal Platform Operations Engineer will not only have a good understanding of cloud technologies but also understand the value of automation whilst being a strong advocate of Infrastructure as Code. Experience Strong command line experience with RHEL (minimum of 4 years) Proficient at Scripting with one or more of the following: Java, Perl or Python Automating delivery of Infrastructure as Code, ideally with Terraform Working with software development methodologies; agile, test automation and CI/CD in public/private/hybrid cloud environment Automating configuration management (eg Ansible, Chef, Puppet, Salt) Experience with container technologies using Docker and Kubernetes 3 to 5 years' experience working with a major Cloud Infrastructure vendor, preferably with AWS. Responsibilities Design, deploy, and maintain scalable infrastructure. Develop and maintain automation scripts for deployment, monitoring, and management tasks. Implement Infrastructure as Code (IaC) using tools like Terraform Continuously evaluate and improve platform performance, reliability, and efficiency.
08/07/2024
Full time
Platform Operations Engineer Bristol/Hybrid/3 days onsite £60,000 - £80,000 We have an exciting opportunity to join a market leading company as a Platform Operations Engineer. As a Platform Operations Engineer, you will be responsible for supporting, maintaining, and improving highly scalable and reliable cloud platform infrastructure services. The ideal Platform Operations Engineer will not only have a good understanding of cloud technologies but also understand the value of automation whilst being a strong advocate of Infrastructure as Code. Experience Strong command line experience with RHEL (minimum of 4 years) Proficient at Scripting with one or more of the following: Java, Perl or Python Automating delivery of Infrastructure as Code, ideally with Terraform Working with software development methodologies; agile, test automation and CI/CD in public/private/hybrid cloud environment Automating configuration management (eg Ansible, Chef, Puppet, Salt) Experience with container technologies using Docker and Kubernetes 3 to 5 years' experience working with a major Cloud Infrastructure vendor, preferably with AWS. Responsibilities Design, deploy, and maintain scalable infrastructure. Develop and maintain automation scripts for deployment, monitoring, and management tasks. Implement Infrastructure as Code (IaC) using tools like Terraform Continuously evaluate and improve platform performance, reliability, and efficiency.
Job Title: Jeopardy Manager/Network Incident Manager Location: UK Salary/Rate: Up To £290 per day Start Date: 22/07/2024 Job Type: Contract Company Introduction We have an exciting opportunity now available with one of our sector-leading Telecoms & Media clients! They are currently looking for an experienced Jeopardy Manager/Network Incident Manager to join their team for an initial three-month contract, which is likely to extend on a three monthly basis. Our client is looking for someone from a RAN background - maybe a RAN engineer. This role is managing outages and issues on the network - primarily in big cities where there are penalties for not having service. Job Responsibilities/Objectives * To work to ensure that all faults, change and monitoring responsibilities are discharged in accordance with specified procedures, targets and measures to achieve our SLA Targets from monitoring the Network under the jeopardy management requirements * To Jeopardy Manage incidents end to end from point of failure to resolution ensuring that all SLA's are met whilst following procedures and liaising with both internal teams and external vendors * Work with internal teams ensuring effective and strong relationships are built & maintained to assist with driving incident resolution through collaboration between the teams * Build and maintain relationships with external suppliers/vendors to ensure strong delivery in providing excellent contract performance against SLAs * Identify any ongoing issues or blockers preventing the team from achieving target and then proactively manage the initiatives to address longer term problems * Ensure that our communications, reporting and all documented processes are adhered too, providing support and guidance if required * Deliver/assist with O2 and supplier/partner tool set enhancements and new deliveries to improve day to day activities Required Skills/Experience The ideal candidate will have the following: * Exceptional communication skills, and the ability to negotiate and build relationships across functions and organisations * Passion for continuous improvement and ability to embrace change * Experience with Jeopardy Management process * Fault management skills * Preferred knowledge of Remedy/Helix system * Ability to drive Vendors against targets to deliver key objectives * Ability to work well within a team, delivering excellent results under pressure * Knowledge of RAN networks If you are interested in this opportunity, please apply now with your updated CV in Microsoft Word/PDF format. Disclaimer Not with standing any guidelines given to level of experience sought, we will consider candidates from outside this range if they can demonstrate the necessary competencies. Square One is acting as both an employment agency and an employment business, and is an equal opportunities recruitment business. Square One embraces diversity and will treat everyone equally. Please see our website for our full diversity statement.
08/07/2024
Project-based
Job Title: Jeopardy Manager/Network Incident Manager Location: UK Salary/Rate: Up To £290 per day Start Date: 22/07/2024 Job Type: Contract Company Introduction We have an exciting opportunity now available with one of our sector-leading Telecoms & Media clients! They are currently looking for an experienced Jeopardy Manager/Network Incident Manager to join their team for an initial three-month contract, which is likely to extend on a three monthly basis. Our client is looking for someone from a RAN background - maybe a RAN engineer. This role is managing outages and issues on the network - primarily in big cities where there are penalties for not having service. Job Responsibilities/Objectives * To work to ensure that all faults, change and monitoring responsibilities are discharged in accordance with specified procedures, targets and measures to achieve our SLA Targets from monitoring the Network under the jeopardy management requirements * To Jeopardy Manage incidents end to end from point of failure to resolution ensuring that all SLA's are met whilst following procedures and liaising with both internal teams and external vendors * Work with internal teams ensuring effective and strong relationships are built & maintained to assist with driving incident resolution through collaboration between the teams * Build and maintain relationships with external suppliers/vendors to ensure strong delivery in providing excellent contract performance against SLAs * Identify any ongoing issues or blockers preventing the team from achieving target and then proactively manage the initiatives to address longer term problems * Ensure that our communications, reporting and all documented processes are adhered too, providing support and guidance if required * Deliver/assist with O2 and supplier/partner tool set enhancements and new deliveries to improve day to day activities Required Skills/Experience The ideal candidate will have the following: * Exceptional communication skills, and the ability to negotiate and build relationships across functions and organisations * Passion for continuous improvement and ability to embrace change * Experience with Jeopardy Management process * Fault management skills * Preferred knowledge of Remedy/Helix system * Ability to drive Vendors against targets to deliver key objectives * Ability to work well within a team, delivering excellent results under pressure * Knowledge of RAN networks If you are interested in this opportunity, please apply now with your updated CV in Microsoft Word/PDF format. Disclaimer Not with standing any guidelines given to level of experience sought, we will consider candidates from outside this range if they can demonstrate the necessary competencies. Square One is acting as both an employment agency and an employment business, and is an equal opportunities recruitment business. Square One embraces diversity and will treat everyone equally. Please see our website for our full diversity statement.
IT Network & Connectivity Standardization Manager - Permanent - Eynatten, Belgium - Hybrid Levy Professionals is currently seeking a highly skilled IT professional for one of our leading clients in the industrial manufacturing industry to lead the standardization and uniformization of IT networks and systems across multiple production sites throughout Europe. This role involves designing and implementing a cohesive strategy to ensure consistency and efficiency across all locations. The ideal candidate will have a deep understanding of network architecture, strong project management capabilities, and experience in vendor management and team leadership. Responsibilities: As a IT Network & Connectivity Standardization Manager, these will be your key responsibilities: Develop and execute a comprehensive strategy for standardizing IT networks and systems across all client production sites in Europe. Assess current network and system configurations, identify gaps and inefficiencies, and propose solutions for improvement. Collaborate with key stakeholders to define technical requirements and objectives for the standardization project. Select appropriate vendors and manage vendor relationships to ensure successful implementation of standardized solutions, and build and lead a team of external consultants and support personnel to execute the standardization strategy effectively. Monitor project progress, track milestones, and manage budgets to ensure projects are delivered on time and within scope, and provide regular updates and reports to senior management on the status and impact of the standardization initiative. Stay abreast of industry trends and advancements in IT network and system technologies to recommend innovative solutions. Who are you? Bachelor's degree in Computer Science, Information Technology, or related field (Master's degree preferred). 3 to 5 years of proven experience in designing and implementing IT network and system architectures in a multinational environment. Strong project management skills with a successful track record of leading complex IT projects from inception to completion. Certifications such as Cisco Certified Network Professional (CCNP), Project Management Professional (PMP), or equivalent are a strong plus. Experience in vendor selection, contract negotiation, and managing vendor performance. Excellent communication skills with the ability to collaborate effectively with diverse stakeholders and team members. Ability to travel within Europe as needed. Knowledge of regulatory requirements and standards related to IT infrastructure in Europe is ideal. Benefits : Competitive salary and benefits package - min. 70.000€ gross per year excluding bonus, car, insurance package and pension Opportunity to work on a high-impact project with a leading multinational client. Career development and growth opportunities within a dynamic and innovative company.
08/07/2024
Full time
IT Network & Connectivity Standardization Manager - Permanent - Eynatten, Belgium - Hybrid Levy Professionals is currently seeking a highly skilled IT professional for one of our leading clients in the industrial manufacturing industry to lead the standardization and uniformization of IT networks and systems across multiple production sites throughout Europe. This role involves designing and implementing a cohesive strategy to ensure consistency and efficiency across all locations. The ideal candidate will have a deep understanding of network architecture, strong project management capabilities, and experience in vendor management and team leadership. Responsibilities: As a IT Network & Connectivity Standardization Manager, these will be your key responsibilities: Develop and execute a comprehensive strategy for standardizing IT networks and systems across all client production sites in Europe. Assess current network and system configurations, identify gaps and inefficiencies, and propose solutions for improvement. Collaborate with key stakeholders to define technical requirements and objectives for the standardization project. Select appropriate vendors and manage vendor relationships to ensure successful implementation of standardized solutions, and build and lead a team of external consultants and support personnel to execute the standardization strategy effectively. Monitor project progress, track milestones, and manage budgets to ensure projects are delivered on time and within scope, and provide regular updates and reports to senior management on the status and impact of the standardization initiative. Stay abreast of industry trends and advancements in IT network and system technologies to recommend innovative solutions. Who are you? Bachelor's degree in Computer Science, Information Technology, or related field (Master's degree preferred). 3 to 5 years of proven experience in designing and implementing IT network and system architectures in a multinational environment. Strong project management skills with a successful track record of leading complex IT projects from inception to completion. Certifications such as Cisco Certified Network Professional (CCNP), Project Management Professional (PMP), or equivalent are a strong plus. Experience in vendor selection, contract negotiation, and managing vendor performance. Excellent communication skills with the ability to collaborate effectively with diverse stakeholders and team members. Ability to travel within Europe as needed. Knowledge of regulatory requirements and standards related to IT infrastructure in Europe is ideal. Benefits : Competitive salary and benefits package - min. 70.000€ gross per year excluding bonus, car, insurance package and pension Opportunity to work on a high-impact project with a leading multinational client. Career development and growth opportunities within a dynamic and innovative company.
CLOUD PLATFORM OPERATIONS ENGINEER - RHEL, KUBERNETES, AUTOMATION, IAC, AWS, OPENSHIFT - SRE, £70-80k + BRISTOL - 3 DAYS A WEEK The Client: Well recognised £1bn "Tech for Good" UK organisation with a reputation for excellence & innovation; Currently undergoing a significant Agile digital transformation programme innovating their core end to end systems: Across Product, Cloud Platforms, Software Engineering, Mobile, Data. This involves the implementation of new business systems/platforms throughout the organisation as well as new ways of working on the Product side. The role Your role will be varied challenging and involve be responsible for: Continuous Improvement: Support, maintain and improve highly scalable and reliable cloud platform infrastructure services. SRE - Site Reliability Engineer: You will be responsible for the day-to-day operations of the Cloud Platform and be accountable for its availability. To be considered Strong command line experience with RHEL (minimum of 4 years), Cloud Operations & SRE Proficient at Scripting with one or more of the following: Java, Perl, Python, or Scripting in Shell and Perl Automating delivery of Infrastructure as Code eg Terraform Working with software development methodologies; agile, test automation and CI/CD in public/private/hybrid cloud environment Automating configuration management (eg Ansible, Chef, Puppet, Salt) Experience with container technologies using Docker and Kubernetes, Openshift 3 to 5 years' experience working with a major Cloud Infrastructure vendor eg AWS, Azure. In return you will get the opportunity to join and contribute to an exciting, innovating, forward thinking organisation that rewards achievers. Shortlisting today Salary : £70-80k + Bonus + 15% Pension + Excellent Benefits Location : Bristol/Hybrid (3 days in Bristol office per week)
08/07/2024
Full time
CLOUD PLATFORM OPERATIONS ENGINEER - RHEL, KUBERNETES, AUTOMATION, IAC, AWS, OPENSHIFT - SRE, £70-80k + BRISTOL - 3 DAYS A WEEK The Client: Well recognised £1bn "Tech for Good" UK organisation with a reputation for excellence & innovation; Currently undergoing a significant Agile digital transformation programme innovating their core end to end systems: Across Product, Cloud Platforms, Software Engineering, Mobile, Data. This involves the implementation of new business systems/platforms throughout the organisation as well as new ways of working on the Product side. The role Your role will be varied challenging and involve be responsible for: Continuous Improvement: Support, maintain and improve highly scalable and reliable cloud platform infrastructure services. SRE - Site Reliability Engineer: You will be responsible for the day-to-day operations of the Cloud Platform and be accountable for its availability. To be considered Strong command line experience with RHEL (minimum of 4 years), Cloud Operations & SRE Proficient at Scripting with one or more of the following: Java, Perl, Python, or Scripting in Shell and Perl Automating delivery of Infrastructure as Code eg Terraform Working with software development methodologies; agile, test automation and CI/CD in public/private/hybrid cloud environment Automating configuration management (eg Ansible, Chef, Puppet, Salt) Experience with container technologies using Docker and Kubernetes, Openshift 3 to 5 years' experience working with a major Cloud Infrastructure vendor eg AWS, Azure. In return you will get the opportunity to join and contribute to an exciting, innovating, forward thinking organisation that rewards achievers. Shortlisting today Salary : £70-80k + Bonus + 15% Pension + Excellent Benefits Location : Bristol/Hybrid (3 days in Bristol office per week)
*We are unable to sponsor as this is a permanent Full time role* *Hybrid 3 days onsite 2 days remote* A prestigious company is looking for an IT Security GRC Specialist. This specialist will be the SME for information security GRC and will perform key risk management functions within the security governance department. They will do 3rd party vendor risk management and internal risk management. Experience with frameworks ISO 27001, NIST, SOC, SIG is required. Responsibilities: Management of process improvement, control maturity, and communication of risk throughout assigned GRC service activities. Level II responsibilities include incorporating ISO 27001 principles for continuous improvement throughout all services and support activities. Respond to security assessments, questionnaires and audits from clients and third-party business partners in a timely manner. Document and perform assessments as needed. This service also provides contract review for security requirements. Technical writing for policies, standards and communications. Lead in the creation and maintenance of security policies, standards, processes guidelines and support documentation. Lead, evaluate, and supports the processes necessary to assure that Information Technology (IT) systems meet the organization's cybersecurity and risk requirements. Conduct evaluations of an IT program or its individual components to determine compliance with published standards. Exception management, processing and tracking requests for exception to security controls. Ensures appropriate treatment of risk, compliance, and assurance from internal and external perspectives. Serve as a subject matter expert for Information Security consulting to technical/non-technical management and staff. Ensures security awareness training is aligned, defined, and executed. Evaluation of cyber training/education courses and methods based on instructional needs. Administration of the GRC technology platforms. Qualifications Bachelor's degree or five (5) years of work experience in IT Security is required. Four (4) years of Information Security experience required. Those containing hands on technical experience are preferred. Strong knowledge on Security frameworks and technologies such as ISO 27001, NIST, SOC, SIG is required. Technical writing experience is required. Experience with instructional content educational writing strongly preferred. Strong knowledge of risk management principles and practices are required. Strong knowledge of security administration and role-based security controls are required. Three or more years of experience managing timelines and being self-directed preferred. Governance, Risk, and Compliance (GRC) tool management (Administrative and/or Engineering) is preferred. Interview, gather, and understand content from subject-matter experts. Maintain accurate records and manage client security and risk requests. Ability to perform as primary Security Subject Matter Expert (SME). Ability to facilitate and lead project and vendor risk assessments with relative independence and provide guidance on secure design and operation. Ability to independently complete and assist in completing client security questionnaires and security assessments concerning the Firm's security program and controls. Demonstrate the ability to create and maintain security policy, standard, guideline, and procedure documents. Certified Information Systems Security Professional (CISSP), Certified Information Security Auditor (CISA), Certified Information Security Manager (CISM), or other relevant training and certifications are preferred.
05/07/2024
Full time
*We are unable to sponsor as this is a permanent Full time role* *Hybrid 3 days onsite 2 days remote* A prestigious company is looking for an IT Security GRC Specialist. This specialist will be the SME for information security GRC and will perform key risk management functions within the security governance department. They will do 3rd party vendor risk management and internal risk management. Experience with frameworks ISO 27001, NIST, SOC, SIG is required. Responsibilities: Management of process improvement, control maturity, and communication of risk throughout assigned GRC service activities. Level II responsibilities include incorporating ISO 27001 principles for continuous improvement throughout all services and support activities. Respond to security assessments, questionnaires and audits from clients and third-party business partners in a timely manner. Document and perform assessments as needed. This service also provides contract review for security requirements. Technical writing for policies, standards and communications. Lead in the creation and maintenance of security policies, standards, processes guidelines and support documentation. Lead, evaluate, and supports the processes necessary to assure that Information Technology (IT) systems meet the organization's cybersecurity and risk requirements. Conduct evaluations of an IT program or its individual components to determine compliance with published standards. Exception management, processing and tracking requests for exception to security controls. Ensures appropriate treatment of risk, compliance, and assurance from internal and external perspectives. Serve as a subject matter expert for Information Security consulting to technical/non-technical management and staff. Ensures security awareness training is aligned, defined, and executed. Evaluation of cyber training/education courses and methods based on instructional needs. Administration of the GRC technology platforms. Qualifications Bachelor's degree or five (5) years of work experience in IT Security is required. Four (4) years of Information Security experience required. Those containing hands on technical experience are preferred. Strong knowledge on Security frameworks and technologies such as ISO 27001, NIST, SOC, SIG is required. Technical writing experience is required. Experience with instructional content educational writing strongly preferred. Strong knowledge of risk management principles and practices are required. Strong knowledge of security administration and role-based security controls are required. Three or more years of experience managing timelines and being self-directed preferred. Governance, Risk, and Compliance (GRC) tool management (Administrative and/or Engineering) is preferred. Interview, gather, and understand content from subject-matter experts. Maintain accurate records and manage client security and risk requests. Ability to perform as primary Security Subject Matter Expert (SME). Ability to facilitate and lead project and vendor risk assessments with relative independence and provide guidance on secure design and operation. Ability to independently complete and assist in completing client security questionnaires and security assessments concerning the Firm's security program and controls. Demonstrate the ability to create and maintain security policy, standard, guideline, and procedure documents. Certified Information Systems Security Professional (CISSP), Certified Information Security Auditor (CISA), Certified Information Security Manager (CISM), or other relevant training and certifications are preferred.
Job Title: Jeopardy Manager Location: Remote within the UK Day Rate: £290 (Inside IR35) Job Type: Rolling Contract We have an exciting opportunity now available with one of our sector-leading telecommunication clients! They are currently looking for an experienced Jeopardy Manager to join their team for a long term rolling contract. Job Responsibilities/Objectives Ensure faults, changes, and monitoring are handled per procedures and targets to meet SLA goals. Manage incidents from failure to resolution, meeting SLAs and coordinating with internal teams and external vendors. Foster strong relationships with internal teams to drive incident resolution through collaboration. Build and maintain strong relationships with external suppliers to ensure excellent contract performance. Identify and address ongoing issues or blockers to achieve targets. Ensure adherence to communications, reporting, and documented processes, providing support and guidance as needed. Required Skills/Experience The ideal candidate will have the following: Passion for continuous improvement and adaptability to change. Experience with Jeopardy Management. Strong fault management skills. Preferred knowledge of Remedy/Helix system. Ability to drive vendors to meet targets. Team player, delivering excellent results under pressure. Knowledge of RAN networks. If you are interested in this opportunity, please apply now with your updated CV in Microsoft Word/PDF format. Disclaimer Notwithstanding any guidelines given to level of experience sought, we will consider candidates from outside this range if they can demonstrate the necessary competencies. Square One is acting as both an employment agency and an employment business, and is an equal opportunities recruitment business. Square One embraces diversity and will treat everyone equally. Please see our website for our full diversity statement.
05/07/2024
Project-based
Job Title: Jeopardy Manager Location: Remote within the UK Day Rate: £290 (Inside IR35) Job Type: Rolling Contract We have an exciting opportunity now available with one of our sector-leading telecommunication clients! They are currently looking for an experienced Jeopardy Manager to join their team for a long term rolling contract. Job Responsibilities/Objectives Ensure faults, changes, and monitoring are handled per procedures and targets to meet SLA goals. Manage incidents from failure to resolution, meeting SLAs and coordinating with internal teams and external vendors. Foster strong relationships with internal teams to drive incident resolution through collaboration. Build and maintain strong relationships with external suppliers to ensure excellent contract performance. Identify and address ongoing issues or blockers to achieve targets. Ensure adherence to communications, reporting, and documented processes, providing support and guidance as needed. Required Skills/Experience The ideal candidate will have the following: Passion for continuous improvement and adaptability to change. Experience with Jeopardy Management. Strong fault management skills. Preferred knowledge of Remedy/Helix system. Ability to drive vendors to meet targets. Team player, delivering excellent results under pressure. Knowledge of RAN networks. If you are interested in this opportunity, please apply now with your updated CV in Microsoft Word/PDF format. Disclaimer Notwithstanding any guidelines given to level of experience sought, we will consider candidates from outside this range if they can demonstrate the necessary competencies. Square One is acting as both an employment agency and an employment business, and is an equal opportunities recruitment business. Square One embraces diversity and will treat everyone equally. Please see our website for our full diversity statement.
Software Development Manager, 12 month FTC, Salary 43K-50K with circa 27 percent pension, excellent Public Sector benefits Hybrid/Liverpool or Newport - 2 days a week on site Working for a well known Public Sector organisation, your primary purpose as a Software Development Manager is to lead a dynamic team of software developers and oversee the design, implementation, and maintenance of innovative software solutions. You will play a pivotal role in contributing to the software development life cycle by overseeing design and development phases and ensuring seamless integration of DevOps practices. Increasing innovation and the maturity of our software development life cycle processes and controls and the timely delivery of software solutions. You will need extensive knowledge and experience of the full software development life cycle, the design, development, management and maintenance of information systems and a wealth of experience in C#, .NET Framework, JavaScript frameworks and associated technologies and methodologies. You will be managing resources, relationships, vendors, and technology roadmaps ensuring capacity and skills for delivery. Building a team through coaching and developing colleagues in agile ways of working. You will need to be an excellent communicator, leader, and motivator with high standards that you inspire in others. What You'll Need: Strong understanding of software architecture, design principles and best practices. Track record of excellent staff management and leadership and proven resource management experience. Create a positive learning environment, developing training programmes to support team and individual development. Demonstrated experience in leading test automation in CI/CD environments. Expertise in the Software Development Lifecycle, ensuring alignment with project objectives and quality standards. Significant demonstrable experience of managing development teams using AGILE methodologies (SCRUM, Kanban), sprints, retrospectives, and backlog management. Degree in Computer Science (or related discipline) or significant equivalent demonstrable experience within a software development environment. Proven evidence of continued professional development to maintain relevant knowledge of emerging software development frameworks, trends, and technologies. SCRUM/Agile certification ITIL Foundation (or working towards) Benefits You'll Get generous annual leave allowance excellent pension scheme employee assistance programme interest free season ticket and bicycle loan special retail discounts and offers through membership of staff Perkbox scheme flexible and family friendly working environment learning and career development
05/07/2024
Full time
Software Development Manager, 12 month FTC, Salary 43K-50K with circa 27 percent pension, excellent Public Sector benefits Hybrid/Liverpool or Newport - 2 days a week on site Working for a well known Public Sector organisation, your primary purpose as a Software Development Manager is to lead a dynamic team of software developers and oversee the design, implementation, and maintenance of innovative software solutions. You will play a pivotal role in contributing to the software development life cycle by overseeing design and development phases and ensuring seamless integration of DevOps practices. Increasing innovation and the maturity of our software development life cycle processes and controls and the timely delivery of software solutions. You will need extensive knowledge and experience of the full software development life cycle, the design, development, management and maintenance of information systems and a wealth of experience in C#, .NET Framework, JavaScript frameworks and associated technologies and methodologies. You will be managing resources, relationships, vendors, and technology roadmaps ensuring capacity and skills for delivery. Building a team through coaching and developing colleagues in agile ways of working. You will need to be an excellent communicator, leader, and motivator with high standards that you inspire in others. What You'll Need: Strong understanding of software architecture, design principles and best practices. Track record of excellent staff management and leadership and proven resource management experience. Create a positive learning environment, developing training programmes to support team and individual development. Demonstrated experience in leading test automation in CI/CD environments. Expertise in the Software Development Lifecycle, ensuring alignment with project objectives and quality standards. Significant demonstrable experience of managing development teams using AGILE methodologies (SCRUM, Kanban), sprints, retrospectives, and backlog management. Degree in Computer Science (or related discipline) or significant equivalent demonstrable experience within a software development environment. Proven evidence of continued professional development to maintain relevant knowledge of emerging software development frameworks, trends, and technologies. SCRUM/Agile certification ITIL Foundation (or working towards) Benefits You'll Get generous annual leave allowance excellent pension scheme employee assistance programme interest free season ticket and bicycle loan special retail discounts and offers through membership of staff Perkbox scheme flexible and family friendly working environment learning and career development
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Enterprise Company is currently seeking a Senior Technical Lead Solutions Architecture. Candidate will provide leadership and oversight associated with the Solutions Architecture for Business Applications! You will lead a number of highly visible initiatives to support Multifamily Business and Engineering teams! You will help your team through transformation into Agile Architecture and will align with the Modern Delivery methodology. Responsibilities: Collaborate with Business Architects, Chief Product Owner, Product Owner, Agile Coach to ensure Solution and Technical Architecture creation for a given requirement/feature/initiative Collaborate with Enterprise Architecture and Risk & Security groups to ensure new and existing solutions are aligned with enterprise standards Partner with business and IT customers to drive product research, RFP/vendor interview from technical perspective and POCs activities for COTS solution in a buy decision and is responsible for communicating business cases for TAWG/ARB approvals Work with development leads on design brainstorming and design review to ensure alignment with architecture, patterns and standards Work with ART members to resolve implementation issues from business or technical requirements, design, code, testing, to technology/platform Qualifications: Undergraduate degree or equivalent experience required; Advanced degree preferred 10+ years of experience in Solutions Architecture and Business Application development Extensive experience in Solution Architecture patterns such as micro-front ends, microservices, 12 factor applications etc. Prior Software development background 5+ years of relevant task management experience Hands-on and architectural experience with modern Cloud Native architectures is required, as well as, demonstrable record of leading architects through organizational transformations 3+ years of relevant large-scale enterprise transformation experience as relates to architecture preferred Prior experience in the primary or secondary mortgage industry is desirable Deep knowledge of various enterprise level Platforms widely used in the industry preferred Keys To Success in the Role: Highly motivated and energetic self-starter with solid organizational and time management skills; demonstrable experience operating at high standards of quality and accuracy within a fast paced changing environment Superb communication, leadership and relationship management skills, that enable partnering with and influencing key team members in an open, collaborative environment at all levels in an organization Technical and Architectural leadership with knowledge of both Legacy and modern cloud based distributed systems Excellent verbal and written communication skills and ability to succinctly present sophisticated subject matter, specifically translating technology problems/solutions to business team members
04/07/2024
Full time
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Enterprise Company is currently seeking a Senior Technical Lead Solutions Architecture. Candidate will provide leadership and oversight associated with the Solutions Architecture for Business Applications! You will lead a number of highly visible initiatives to support Multifamily Business and Engineering teams! You will help your team through transformation into Agile Architecture and will align with the Modern Delivery methodology. Responsibilities: Collaborate with Business Architects, Chief Product Owner, Product Owner, Agile Coach to ensure Solution and Technical Architecture creation for a given requirement/feature/initiative Collaborate with Enterprise Architecture and Risk & Security groups to ensure new and existing solutions are aligned with enterprise standards Partner with business and IT customers to drive product research, RFP/vendor interview from technical perspective and POCs activities for COTS solution in a buy decision and is responsible for communicating business cases for TAWG/ARB approvals Work with development leads on design brainstorming and design review to ensure alignment with architecture, patterns and standards Work with ART members to resolve implementation issues from business or technical requirements, design, code, testing, to technology/platform Qualifications: Undergraduate degree or equivalent experience required; Advanced degree preferred 10+ years of experience in Solutions Architecture and Business Application development Extensive experience in Solution Architecture patterns such as micro-front ends, microservices, 12 factor applications etc. Prior Software development background 5+ years of relevant task management experience Hands-on and architectural experience with modern Cloud Native architectures is required, as well as, demonstrable record of leading architects through organizational transformations 3+ years of relevant large-scale enterprise transformation experience as relates to architecture preferred Prior experience in the primary or secondary mortgage industry is desirable Deep knowledge of various enterprise level Platforms widely used in the industry preferred Keys To Success in the Role: Highly motivated and energetic self-starter with solid organizational and time management skills; demonstrable experience operating at high standards of quality and accuracy within a fast paced changing environment Superb communication, leadership and relationship management skills, that enable partnering with and influencing key team members in an open, collaborative environment at all levels in an organization Technical and Architectural leadership with knowledge of both Legacy and modern cloud based distributed systems Excellent verbal and written communication skills and ability to succinctly present sophisticated subject matter, specifically translating technology problems/solutions to business team members
*We are unable to sponsor as this is a permanent Full time role* *Hybrid 3 days onsite 2 days remote* A prestigious company is looking for an IT Security GRC Specialist. This specialist will be the SME for information security GRC and will perform key risk management functions within the security governance department. They will do 3rd party vendor risk management and internal risk management. Experience with frameworks ISO 27001, NIST, SOC, SIG is required. Responsibilities: Management of process improvement, control maturity, and communication of risk throughout assigned GRC service activities. Level II responsibilities include incorporating ISO 27001 principles for continuous improvement throughout all services and support activities. Respond to security assessments, questionnaires and audits from clients and third-party business partners in a timely manner. Document and perform assessments as needed. This service also provides contract review for security requirements. Technical writing for policies, standards and communications. Lead in the creation and maintenance of security policies, standards, processes guidelines and support documentation. Lead, evaluate, and supports the processes necessary to assure that Information Technology (IT) systems meet the organization's cybersecurity and risk requirements. Conduct evaluations of an IT program or its individual components to determine compliance with published standards. Exception management, processing and tracking requests for exception to security controls. Ensures appropriate treatment of risk, compliance, and assurance from internal and external perspectives. Serve as a subject matter expert for Information Security consulting to technical/non-technical management and staff. Ensures security awareness training is aligned, defined, and executed. Evaluation of cyber training/education courses and methods based on instructional needs. Administration of the GRC technology platforms. Qualifications Bachelor's degree or five (5) years of work experience in IT Security is required. Four (4) years of Information Security experience required. Those containing hands on technical experience are preferred. Strong knowledge on Security frameworks and technologies such as ISO 27001, NIST, SOC, SIG is required. Technical writing experience is required. Experience with instructional content educational writing strongly preferred. Strong knowledge of risk management principles and practices are required. Strong knowledge of security administration and role-based security controls are required. Three or more years of experience managing timelines and being self-directed preferred. Governance, Risk, and Compliance (GRC) tool management (Administrative and/or Engineering) is preferred. Interview, gather, and understand content from subject-matter experts. Maintain accurate records and manage client security and risk requests. Ability to perform as primary Security Subject Matter Expert (SME). Ability to facilitate and lead project and vendor risk assessments with relative independence and provide guidance on secure design and operation. Ability to independently complete and assist in completing client security questionnaires and security assessments concerning the Firm's security program and controls. Demonstrate the ability to create and maintain security policy, standard, guideline, and procedure documents. Certified Information Systems Security Professional (CISSP), Certified Information Security Auditor (CISA), Certified Information Security Manager (CISM), or other relevant training and certifications are preferred.
04/07/2024
Full time
*We are unable to sponsor as this is a permanent Full time role* *Hybrid 3 days onsite 2 days remote* A prestigious company is looking for an IT Security GRC Specialist. This specialist will be the SME for information security GRC and will perform key risk management functions within the security governance department. They will do 3rd party vendor risk management and internal risk management. Experience with frameworks ISO 27001, NIST, SOC, SIG is required. Responsibilities: Management of process improvement, control maturity, and communication of risk throughout assigned GRC service activities. Level II responsibilities include incorporating ISO 27001 principles for continuous improvement throughout all services and support activities. Respond to security assessments, questionnaires and audits from clients and third-party business partners in a timely manner. Document and perform assessments as needed. This service also provides contract review for security requirements. Technical writing for policies, standards and communications. Lead in the creation and maintenance of security policies, standards, processes guidelines and support documentation. Lead, evaluate, and supports the processes necessary to assure that Information Technology (IT) systems meet the organization's cybersecurity and risk requirements. Conduct evaluations of an IT program or its individual components to determine compliance with published standards. Exception management, processing and tracking requests for exception to security controls. Ensures appropriate treatment of risk, compliance, and assurance from internal and external perspectives. Serve as a subject matter expert for Information Security consulting to technical/non-technical management and staff. Ensures security awareness training is aligned, defined, and executed. Evaluation of cyber training/education courses and methods based on instructional needs. Administration of the GRC technology platforms. Qualifications Bachelor's degree or five (5) years of work experience in IT Security is required. Four (4) years of Information Security experience required. Those containing hands on technical experience are preferred. Strong knowledge on Security frameworks and technologies such as ISO 27001, NIST, SOC, SIG is required. Technical writing experience is required. Experience with instructional content educational writing strongly preferred. Strong knowledge of risk management principles and practices are required. Strong knowledge of security administration and role-based security controls are required. Three or more years of experience managing timelines and being self-directed preferred. Governance, Risk, and Compliance (GRC) tool management (Administrative and/or Engineering) is preferred. Interview, gather, and understand content from subject-matter experts. Maintain accurate records and manage client security and risk requests. Ability to perform as primary Security Subject Matter Expert (SME). Ability to facilitate and lead project and vendor risk assessments with relative independence and provide guidance on secure design and operation. Ability to independently complete and assist in completing client security questionnaires and security assessments concerning the Firm's security program and controls. Demonstrate the ability to create and maintain security policy, standard, guideline, and procedure documents. Certified Information Systems Security Professional (CISSP), Certified Information Security Auditor (CISA), Certified Information Security Manager (CISM), or other relevant training and certifications are preferred.
Job Title: Genesys SME Duration: 6 months Location: Hybrid - 2-3 days a week onsite in Holborn, London £480 Via Umbrella Would you like to join a global leader in consulting, technology services and digital transformation? Our client is at the forefront of innovation to address the entire breadth of opportunities in the evolving world of cloud, digital and platforms. Job Description: Looking for 5-10+ years experience - main skills they are after are Genesys CX cloud and Digital implementation experience. As a Genesys Subject Matter Expert (SME), you will be responsible for providing in-depth expertise, guidance, and support for the design, implementation, and optimization of Genesys contact center solutions. Leveraging your deep understanding of Genesys technologies and best practices, you will collaborate with cross-functional teams to drive the successful deployment and ongoing management of Genesys-based contact center environments. Responsibilities: * Solution Design and Architecture: * Lead the design and architecture of Genesys contact center solutions, ensuring alignment with business requirements, industry best practices, and scalability. * Define system architecture, component configurations, integration points, and technical specifications based on business needs and objectives. * Implementation and Configuration: * Configure and customize Genesys software components, modules, and features to meet specific business requirements and use cases. * Collaborate with internal IT teams, vendors, and partners to implement Genesys solutions, ensuring seamless integration with existing systems and applications. * Technical Consultation and Support: * Provide expert guidance, advice, and troubleshooting support to internal teams, customers, and partners on Genesys-related technical issues, challenges, and solutions. * Serve as a trusted advisor on Genesys technologies, capabilities, and best practices, helping stakeholders maximize the value of their Genesys investments. * Performance Optimization and Tuning: * Identify opportunities to optimize performance, efficiency, and scalability of Genesys contact center environments through system tuning, configuration adjustments, and capacity planning. * Conduct performance assessments, diagnostic analyses, and tuning activities to ensure optimal performance under varying workloads and conditions. * Training and Knowledge Transfer: * Develop and deliver training sessions, workshops, and educational materials to internal teams and stakeholders on Genesys products, features, and implementation methodologies. * Facilitate knowledge sharing and collaboration within the organization to build internal expertise and capabilities in Genesys technologies. * Vendor Management and Relationship Building: * Build and maintain relationships with Genesys representatives, partners, and ecosystem vendors to stay informed about product updates, roadmap developments, and industry trends. * Collaborate with Genesys ecosystem partners to leverage complementary technologies and solutions that enhance the capabilities and value proposition of Genesys contact center offerings. Skills and qualifications: * Bachelor's or master's degree in computer science, Information Technology, or related field. * 5+ years of experience in contact center technology implementation, with a focus on Genesys solutions. * Deep expertise in Genesys PureConnect, PureCloud, or PureEngage platforms, including configuration, administration, and integration capabilities. * Strong understanding of contact center concepts, architectures, protocols, and standards (eg, SIP, VoIP, CTI, ACD, IVR). * Excellent troubleshooting, analytical, and problem-solving skills, with the ability to diagnose and resolve complex technical issues. * Effective communication, collaboration, and stakeholder management skills. * Genesys certifications such as Genesys Certified Professional (GCP), Genesys Certified Associate (GCA), or equivalent are highly desirable. All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply!
04/07/2024
Project-based
Job Title: Genesys SME Duration: 6 months Location: Hybrid - 2-3 days a week onsite in Holborn, London £480 Via Umbrella Would you like to join a global leader in consulting, technology services and digital transformation? Our client is at the forefront of innovation to address the entire breadth of opportunities in the evolving world of cloud, digital and platforms. Job Description: Looking for 5-10+ years experience - main skills they are after are Genesys CX cloud and Digital implementation experience. As a Genesys Subject Matter Expert (SME), you will be responsible for providing in-depth expertise, guidance, and support for the design, implementation, and optimization of Genesys contact center solutions. Leveraging your deep understanding of Genesys technologies and best practices, you will collaborate with cross-functional teams to drive the successful deployment and ongoing management of Genesys-based contact center environments. Responsibilities: * Solution Design and Architecture: * Lead the design and architecture of Genesys contact center solutions, ensuring alignment with business requirements, industry best practices, and scalability. * Define system architecture, component configurations, integration points, and technical specifications based on business needs and objectives. * Implementation and Configuration: * Configure and customize Genesys software components, modules, and features to meet specific business requirements and use cases. * Collaborate with internal IT teams, vendors, and partners to implement Genesys solutions, ensuring seamless integration with existing systems and applications. * Technical Consultation and Support: * Provide expert guidance, advice, and troubleshooting support to internal teams, customers, and partners on Genesys-related technical issues, challenges, and solutions. * Serve as a trusted advisor on Genesys technologies, capabilities, and best practices, helping stakeholders maximize the value of their Genesys investments. * Performance Optimization and Tuning: * Identify opportunities to optimize performance, efficiency, and scalability of Genesys contact center environments through system tuning, configuration adjustments, and capacity planning. * Conduct performance assessments, diagnostic analyses, and tuning activities to ensure optimal performance under varying workloads and conditions. * Training and Knowledge Transfer: * Develop and deliver training sessions, workshops, and educational materials to internal teams and stakeholders on Genesys products, features, and implementation methodologies. * Facilitate knowledge sharing and collaboration within the organization to build internal expertise and capabilities in Genesys technologies. * Vendor Management and Relationship Building: * Build and maintain relationships with Genesys representatives, partners, and ecosystem vendors to stay informed about product updates, roadmap developments, and industry trends. * Collaborate with Genesys ecosystem partners to leverage complementary technologies and solutions that enhance the capabilities and value proposition of Genesys contact center offerings. Skills and qualifications: * Bachelor's or master's degree in computer science, Information Technology, or related field. * 5+ years of experience in contact center technology implementation, with a focus on Genesys solutions. * Deep expertise in Genesys PureConnect, PureCloud, or PureEngage platforms, including configuration, administration, and integration capabilities. * Strong understanding of contact center concepts, architectures, protocols, and standards (eg, SIP, VoIP, CTI, ACD, IVR). * Excellent troubleshooting, analytical, and problem-solving skills, with the ability to diagnose and resolve complex technical issues. * Effective communication, collaboration, and stakeholder management skills. * Genesys certifications such as Genesys Certified Professional (GCP), Genesys Certified Associate (GCA), or equivalent are highly desirable. All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply!
Genesys SME CX Cloud Duration: 6 months Location: London We are IT Recruitment Specialists partnered with a prestigious Global Consultancy who required a Genesys SME for one of their Clients based in London/Hybrid IR35: This role is Inside of IR35 Job Description: Looking for 5-10+ years experience - main skills they are after are Genesys CX cloud and Digital implementation experience. As a Genesys Subject Matter Expert (SME), you will be responsible for providing in-depth expertise, guidance, and support for the design, implementation, and optimization of Genesys contact center solutions. Leveraging your deep understanding of Genesys technologies and best practices, you will collaborate with cross-functional teams to drive the successful deployment and ongoing management of Genesys-based contact center environments. Responsibilities: Solution Design and Architecture: Lead the design and architecture of Genesys contact center solutions, ensuring alignment with business requirements, industry best practices, and scalability. Define system architecture, component configurations, integration points, and technical specifications based on business needs and objectives. Implementation and Configuration: Configure and customize Genesys software components, modules, and features to meet specific business requirements and use cases. Collaborate with internal IT teams, vendors, and partners to implement Genesys solutions, ensuring seamless integration with existing systems and applications. Technical Consultation and Support: Provide expert guidance, advice, and troubleshooting support to internal teams, customers, and partners on Genesys-related technical issues, challenges, and solutions. Serve as a trusted advisor on Genesys technologies, capabilities, and best practices, helping stakeholders maximize the value of their Genesys investments. Performance Optimization and Tuning: Identify opportunities to optimize performance, efficiency, and scalability of Genesys contact center environments through system tuning, configuration adjustments, and capacity planning. Conduct performance assessments, diagnostic analyses, and tuning activities to ensure optimal performance under varying workloads and conditions. Training and Knowledge Transfer: Develop and deliver training sessions, workshops, and educational materials to internal teams and stakeholders on Genesys products, features, and implementation methodologies. Facilitate knowledge sharing and collaboration within the organization to build internal expertise and capabilities in Genesys technologies. Vendor Management and Relationship Building: Build and maintain relationships with Genesys representatives, partners, and ecosystem vendors to stay informed about product updates, roadmap developments, and industry trends. Collaborate with Genesys ecosystem partners to leverage complementary technologies and solutions that enhance the capabilities and value proposition of Genesys contact center offerings. Skills and qualifications: Bachelor's or master's degree in computer science, Information Technology, or related field. 10+ years of experience in contact center technology implementation, with a focus on Genesys solutions. Deep expertise in Genesys PureConnect, PureCloud, or PureEngage platforms, including configuration, administration, and integration capabilities. Strong understanding of contact center concepts, architectures, protocols, and standards (eg, SIP, VoIP, CTI, ACD, IVR). Excellent troubleshooting, analytical, and problem-solving skills, with the ability to diagnose and resolve complex technical issues. Effective communication, collaboration, and stakeholder management skills. Genesys certifications such as Genesys Certified Professional (GCP), Genesys Certified Associate (GCA), or equivalent are highly desirable. If you are interested in this position and would like to learn more, please send through your CV and we will get in touch with you as soon as possible. Please note, candidates are often Shortlisted within 48 hours.
04/07/2024
Project-based
Genesys SME CX Cloud Duration: 6 months Location: London We are IT Recruitment Specialists partnered with a prestigious Global Consultancy who required a Genesys SME for one of their Clients based in London/Hybrid IR35: This role is Inside of IR35 Job Description: Looking for 5-10+ years experience - main skills they are after are Genesys CX cloud and Digital implementation experience. As a Genesys Subject Matter Expert (SME), you will be responsible for providing in-depth expertise, guidance, and support for the design, implementation, and optimization of Genesys contact center solutions. Leveraging your deep understanding of Genesys technologies and best practices, you will collaborate with cross-functional teams to drive the successful deployment and ongoing management of Genesys-based contact center environments. Responsibilities: Solution Design and Architecture: Lead the design and architecture of Genesys contact center solutions, ensuring alignment with business requirements, industry best practices, and scalability. Define system architecture, component configurations, integration points, and technical specifications based on business needs and objectives. Implementation and Configuration: Configure and customize Genesys software components, modules, and features to meet specific business requirements and use cases. Collaborate with internal IT teams, vendors, and partners to implement Genesys solutions, ensuring seamless integration with existing systems and applications. Technical Consultation and Support: Provide expert guidance, advice, and troubleshooting support to internal teams, customers, and partners on Genesys-related technical issues, challenges, and solutions. Serve as a trusted advisor on Genesys technologies, capabilities, and best practices, helping stakeholders maximize the value of their Genesys investments. Performance Optimization and Tuning: Identify opportunities to optimize performance, efficiency, and scalability of Genesys contact center environments through system tuning, configuration adjustments, and capacity planning. Conduct performance assessments, diagnostic analyses, and tuning activities to ensure optimal performance under varying workloads and conditions. Training and Knowledge Transfer: Develop and deliver training sessions, workshops, and educational materials to internal teams and stakeholders on Genesys products, features, and implementation methodologies. Facilitate knowledge sharing and collaboration within the organization to build internal expertise and capabilities in Genesys technologies. Vendor Management and Relationship Building: Build and maintain relationships with Genesys representatives, partners, and ecosystem vendors to stay informed about product updates, roadmap developments, and industry trends. Collaborate with Genesys ecosystem partners to leverage complementary technologies and solutions that enhance the capabilities and value proposition of Genesys contact center offerings. Skills and qualifications: Bachelor's or master's degree in computer science, Information Technology, or related field. 10+ years of experience in contact center technology implementation, with a focus on Genesys solutions. Deep expertise in Genesys PureConnect, PureCloud, or PureEngage platforms, including configuration, administration, and integration capabilities. Strong understanding of contact center concepts, architectures, protocols, and standards (eg, SIP, VoIP, CTI, ACD, IVR). Excellent troubleshooting, analytical, and problem-solving skills, with the ability to diagnose and resolve complex technical issues. Effective communication, collaboration, and stakeholder management skills. Genesys certifications such as Genesys Certified Professional (GCP), Genesys Certified Associate (GCA), or equivalent are highly desirable. If you are interested in this position and would like to learn more, please send through your CV and we will get in touch with you as soon as possible. Please note, candidates are often Shortlisted within 48 hours.
Robert Half Technology are assisting a market leading renewable energy organisation to recruit an Executive Assistant on a permanent basis based in their London office Role Administrative Support: Manage and maintain the CEO's complex calendar, including scheduling meetings, appointments, and travel arrangements. Prepare and edit correspondence, reports, presentations, and other documents. Handle confidential information with discretion and professionalism. Meeting Coordination: Organise and coordinate executive meetings, including preparing agendas, taking minutes, and following up on action items. Facilitate communication between the CEO and internal/external stakeholders. Project Management: Assist in the planning and execution of special projects and initiatives as directed by the CEO. Conduct research and compile data to support decision-making and strategic planning. Communication: Act as a liaison between the CEO and other executives, employees, and external partners. Screen and prioritize incoming communications, including emails and phone calls. Travel Coordination: Arrange detailed travel itineraries for the CEO, including flights, accommodations, and transportation. Ensure all travel plans align with company policies and budget considerations. Office Management: Oversee office operations and facilities management to ensure a productive and efficient working environment. Manage office supplies, equipment, and vendor relationships. Event Planning: Assist in organising company events, conferences, and team-building activities. Coordinate logistics, including venue selection, catering, and participant communication. Profile The Executive Assistant will ideally have a bachelor's degree in Business Administration, Communications, or a related field. Minimum of 5 years of experience as an Executive Assistant or in a similar role, preferably within the renewable energy or related industry. Exceptional organisational and time-management skills, with the ability to prioritise and multitask effectively. Strong written and verbal communication skills. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and other relevant software. Demonstrated ability to handle sensitive and confidential information with discretion. Excellent interpersonal skills and the ability to build relationships at all levels of the organisation. Proactive and resourceful, with a problem-solving mindset and a strong attention to detail. Flexibility to adapt to changing priorities and work under pressure in a fast-paced environment. Company Market leading financial services organisation with offices in London On-site required Salary & Benefits The salary range/rates of pay is dependent upon your experience, qualifications or training. Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: Security alert: scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website:
04/07/2024
Full time
Robert Half Technology are assisting a market leading renewable energy organisation to recruit an Executive Assistant on a permanent basis based in their London office Role Administrative Support: Manage and maintain the CEO's complex calendar, including scheduling meetings, appointments, and travel arrangements. Prepare and edit correspondence, reports, presentations, and other documents. Handle confidential information with discretion and professionalism. Meeting Coordination: Organise and coordinate executive meetings, including preparing agendas, taking minutes, and following up on action items. Facilitate communication between the CEO and internal/external stakeholders. Project Management: Assist in the planning and execution of special projects and initiatives as directed by the CEO. Conduct research and compile data to support decision-making and strategic planning. Communication: Act as a liaison between the CEO and other executives, employees, and external partners. Screen and prioritize incoming communications, including emails and phone calls. Travel Coordination: Arrange detailed travel itineraries for the CEO, including flights, accommodations, and transportation. Ensure all travel plans align with company policies and budget considerations. Office Management: Oversee office operations and facilities management to ensure a productive and efficient working environment. Manage office supplies, equipment, and vendor relationships. Event Planning: Assist in organising company events, conferences, and team-building activities. Coordinate logistics, including venue selection, catering, and participant communication. Profile The Executive Assistant will ideally have a bachelor's degree in Business Administration, Communications, or a related field. Minimum of 5 years of experience as an Executive Assistant or in a similar role, preferably within the renewable energy or related industry. Exceptional organisational and time-management skills, with the ability to prioritise and multitask effectively. Strong written and verbal communication skills. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and other relevant software. Demonstrated ability to handle sensitive and confidential information with discretion. Excellent interpersonal skills and the ability to build relationships at all levels of the organisation. Proactive and resourceful, with a problem-solving mindset and a strong attention to detail. Flexibility to adapt to changing priorities and work under pressure in a fast-paced environment. Company Market leading financial services organisation with offices in London On-site required Salary & Benefits The salary range/rates of pay is dependent upon your experience, qualifications or training. Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: Security alert: scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website:
Robert Half are assisting a market leading renewable energy organisation to recruit an Executive Assistant on a permanent basis based in their London office Role Administrative Support: Manage and maintain the CEO's complex calendar, including scheduling meetings, appointments, and travel arrangements. Prepare and edit correspondence, reports, presentations, and other documents. Handle confidential information with discretion and professionalism. Meeting Coordination: Organise and coordinate executive meetings, including preparing agendas, taking minutes, and following up on action items. Facilitate communication between the CEO and internal/external stakeholders. Project Management: Assist in the planning and execution of special projects and initiatives as directed by the CEO. Conduct research and compile data to support decision-making and strategic planning. Communication: Act as a liaison between the CEO and other executives, employees, and external partners. Screen and prioritize incoming communications, including emails and phone calls. Travel Coordination: Arrange detailed travel itineraries for the CEO, including flights, accommodations, and transportation. Ensure all travel plans align with company policies and budget considerations. Office Management: Oversee office operations and facilities management to ensure a productive and efficient working environment. Manage office supplies, equipment, and vendor relationships. Event Planning: Assist in organising company events, conferences, and team-building activities. Coordinate logistics, including venue selection, catering, and participant communication. Profile The Executive Assistant will ideally have a bachelor's degree in Business Administration, Communications, or a related field. Minimum of 5 years of experience as an Executive Assistant or in a similar role, preferably within the renewable energy or related industry. Exceptional organisational and time-management skills, with the ability to prioritise and multitask effectively. Strong written and verbal communication skills. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and other relevant software. Demonstrated ability to handle sensitive and confidential information with discretion. Excellent interpersonal skills and the ability to build relationships at all levels of the organisation. Proactive and resourceful, with a problem-solving mindset and a strong attention to detail. Flexibility to adapt to changing priorities and work under pressure in a fast-paced environment. Company Market leading financial services organisation with offices in London On-site required Salary & Benefits The salary range/rates of pay is dependent upon your experience, qualifications or training. Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: Security alert: scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website:
04/07/2024
Full time
Robert Half are assisting a market leading renewable energy organisation to recruit an Executive Assistant on a permanent basis based in their London office Role Administrative Support: Manage and maintain the CEO's complex calendar, including scheduling meetings, appointments, and travel arrangements. Prepare and edit correspondence, reports, presentations, and other documents. Handle confidential information with discretion and professionalism. Meeting Coordination: Organise and coordinate executive meetings, including preparing agendas, taking minutes, and following up on action items. Facilitate communication between the CEO and internal/external stakeholders. Project Management: Assist in the planning and execution of special projects and initiatives as directed by the CEO. Conduct research and compile data to support decision-making and strategic planning. Communication: Act as a liaison between the CEO and other executives, employees, and external partners. Screen and prioritize incoming communications, including emails and phone calls. Travel Coordination: Arrange detailed travel itineraries for the CEO, including flights, accommodations, and transportation. Ensure all travel plans align with company policies and budget considerations. Office Management: Oversee office operations and facilities management to ensure a productive and efficient working environment. Manage office supplies, equipment, and vendor relationships. Event Planning: Assist in organising company events, conferences, and team-building activities. Coordinate logistics, including venue selection, catering, and participant communication. Profile The Executive Assistant will ideally have a bachelor's degree in Business Administration, Communications, or a related field. Minimum of 5 years of experience as an Executive Assistant or in a similar role, preferably within the renewable energy or related industry. Exceptional organisational and time-management skills, with the ability to prioritise and multitask effectively. Strong written and verbal communication skills. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and other relevant software. Demonstrated ability to handle sensitive and confidential information with discretion. Excellent interpersonal skills and the ability to build relationships at all levels of the organisation. Proactive and resourceful, with a problem-solving mindset and a strong attention to detail. Flexibility to adapt to changing priorities and work under pressure in a fast-paced environment. Company Market leading financial services organisation with offices in London On-site required Salary & Benefits The salary range/rates of pay is dependent upon your experience, qualifications or training. Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: Security alert: scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website:
Genesys SME Whitehall Resources are currently looking for a Genesys SME on a remote basis for an initial 6 week contract. *INSIDE IR35.* Job Description: As a Genesys Subject Matter Expert, you will be responsible for providing in-depth expertise, guidance, and support for the design, implementation, and optimization of Genesys contact center solutions. Leveraging your deep understanding of Genesys technologies and best practices, you will collaborate with cross-functional teams to drive the successful deployment and ongoing management of Genesys-based contact center environments. Responsibilities: S olution Design and Architecture: Lead the design and architecture of Genesys contact center solutions, ensuring alignment with business requirements, industry best practices, and scalability. Define system architecture, component configurations, integration points, and technical specifications based on business needs and objectives. Implementation and Configuration: Configure and customize Genesys software components, modules, and features to meet specific business requirements and use cases. Collaborate with internal IT teams, vendors, and partners to implement Genesys solutions, ensuring seamless integration with existing systems and applications. Technical Consultation and Support: Provide expert guidance, advice, and troubleshooting support to internal teams, customers, and partners on Genesys-related technical issues, challenges, and solutions. Serve as a trusted advisor on Genesys technologies, capabilities, and best practices, helping stakeholders maximize the value of their Genesys investments. Performance Optimization and Tuning: Identify opportunities to optimize performance, efficiency, and scalability of Genesys contact center environments through system tuning, configuration adjustments, and capacity planning. Conduct performance assessments, diagnostic analyses, and tuning activities to ensure optimal performance under varying workloads and conditions. Training and Knowledge Transfer: Develop and deliver training sessions, workshops, and educational materials to internal teams and stakeholders on Genesys products, features, and implementation methodologies. Facilitate knowledge sharing and collaboration within the organization to build internal expertise and capabilities in Genesys technologies. Vendor Management and Relationship Building: Build and maintain relationships with Genesys representatives, partners, and ecosystem vendors to stay informed about product updates, roadmap developments, and industry trends. Collaborate with Genesys ecosystem partners to leverage complementary technologies and solutions that enhance the capabilities and value proposition of Genesys contact center offerings. Skills and qualifications: Bachelor's or master's degree in computer science, Information Technology, or related field. 10+ years of experience in contact center technology implementation, with a focus on Genesys solutions. Deep expertise in Genesys PureConnect, PureCloud, or PureEngage platforms, including configuration, administration, and integration capabilities. Strong understanding of contact center concepts, architectures, protocols, and standards (eg, SIP, VoIP, CTI, ACD, IVR). Excellent troubleshooting, analytical, and problem-solving skills, with the ability to diagnose and resolve complex technical issues. Effective communication, collaboration, and stakeholder management skills. Genesys certifications such as Genesys Certified Professional (GCP), Genesys Certified Associate (GCA), or equivalent are highly desirable. All of our opportunities require that applicants are eligible to work in the specified country/location, unless otherwise stated in the job description. Whitehall Resources are an equal opportunities employer who value a diverse and inclusive working environment. All qualified applicants will receive consideration for employment without regard to race, religion, gender identity or expression, sexual orientation, national origin, pregnancy, disability, age, veteran status, or other characteristics.
04/07/2024
Project-based
Genesys SME Whitehall Resources are currently looking for a Genesys SME on a remote basis for an initial 6 week contract. *INSIDE IR35.* Job Description: As a Genesys Subject Matter Expert, you will be responsible for providing in-depth expertise, guidance, and support for the design, implementation, and optimization of Genesys contact center solutions. Leveraging your deep understanding of Genesys technologies and best practices, you will collaborate with cross-functional teams to drive the successful deployment and ongoing management of Genesys-based contact center environments. Responsibilities: S olution Design and Architecture: Lead the design and architecture of Genesys contact center solutions, ensuring alignment with business requirements, industry best practices, and scalability. Define system architecture, component configurations, integration points, and technical specifications based on business needs and objectives. Implementation and Configuration: Configure and customize Genesys software components, modules, and features to meet specific business requirements and use cases. Collaborate with internal IT teams, vendors, and partners to implement Genesys solutions, ensuring seamless integration with existing systems and applications. Technical Consultation and Support: Provide expert guidance, advice, and troubleshooting support to internal teams, customers, and partners on Genesys-related technical issues, challenges, and solutions. Serve as a trusted advisor on Genesys technologies, capabilities, and best practices, helping stakeholders maximize the value of their Genesys investments. Performance Optimization and Tuning: Identify opportunities to optimize performance, efficiency, and scalability of Genesys contact center environments through system tuning, configuration adjustments, and capacity planning. Conduct performance assessments, diagnostic analyses, and tuning activities to ensure optimal performance under varying workloads and conditions. Training and Knowledge Transfer: Develop and deliver training sessions, workshops, and educational materials to internal teams and stakeholders on Genesys products, features, and implementation methodologies. Facilitate knowledge sharing and collaboration within the organization to build internal expertise and capabilities in Genesys technologies. Vendor Management and Relationship Building: Build and maintain relationships with Genesys representatives, partners, and ecosystem vendors to stay informed about product updates, roadmap developments, and industry trends. Collaborate with Genesys ecosystem partners to leverage complementary technologies and solutions that enhance the capabilities and value proposition of Genesys contact center offerings. Skills and qualifications: Bachelor's or master's degree in computer science, Information Technology, or related field. 10+ years of experience in contact center technology implementation, with a focus on Genesys solutions. Deep expertise in Genesys PureConnect, PureCloud, or PureEngage platforms, including configuration, administration, and integration capabilities. Strong understanding of contact center concepts, architectures, protocols, and standards (eg, SIP, VoIP, CTI, ACD, IVR). Excellent troubleshooting, analytical, and problem-solving skills, with the ability to diagnose and resolve complex technical issues. Effective communication, collaboration, and stakeholder management skills. Genesys certifications such as Genesys Certified Professional (GCP), Genesys Certified Associate (GCA), or equivalent are highly desirable. All of our opportunities require that applicants are eligible to work in the specified country/location, unless otherwise stated in the job description. Whitehall Resources are an equal opportunities employer who value a diverse and inclusive working environment. All qualified applicants will receive consideration for employment without regard to race, religion, gender identity or expression, sexual orientation, national origin, pregnancy, disability, age, veteran status, or other characteristics.
Vendor Manager Connect with colleagues globally Working closely with colleagues across the UK, Europe and North America we have vibrant, modern office spaces all over the world! This is an exciting role for an individual to join the team and be responsible for managing all aspects of vendor software licensing, compliance, and vendor relationships as well as other key vendors that form part of our product and services portfolio. Supportive and dynamic team You'll be joining our award-winning team and oversee other strategic vendor relationships, negotiate contracts, and work closely with internal stakeholders to align licensing and procurement strategies with the company's business objectives. We know how hard our employees work and that our success comes from our people - a safe and supportive culture and employee wellbeing are at the heart of what we do. Interested? The role would be well suited to a collaborative individual who has strong negotiation skills, analytical skills with the ability to analyse market trends, vendor performance and procurement data and who has a technical understanding of IT products and services including software, hardware, and cloud services. Key Responsibilities Licensing Management Oversee the procurement, deployment, and compliance of Microsoft and Broadcom licenses across the organisation. Maintain an accurate inventory of all Microsoft and Broadcom licenses (and others) and track usage against entitlements. Develop and implement policies and procedures for software licensing and compliance. Conduct regular audits to ensure compliance with Microsoft and Broadcom licensing agreements and prevent over- or under-licensing. Contract Management Negotiate contracts and agreements with vendors to ensure the best possible terms for Calligo and its clients. Monitor contract renewals, amendments, and terminations, ensuring that all terms and conditions are met. Ensure all vendor contracts are properly documented and stored. Vendor Management Manage relationships with Microsoft, Broadcom and other software vendors. Negotiate and renew software licensing agreements, ensuring favourable terms and conditions. Monitor vendor performance against Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). Resolve any vendor-related issues and escalate as necessary. Strategic Planning Work with internal stakeholders to develop and implement a strategic licensing plan that aligns with the company's technology roadmap. Stay informed of industry trends, best practices, and new licensing models to provide recommendations for cost optimisation. Lead the planning and execution of licensing true-ups and audits. Budget and Cost Management Develop and manage the budget for Microsoft and Broadcom licensing and vendor-related expenses. Identify opportunities for cost savings and optimise licensing spend. Prepare financial reports and forecasts related to software licensing and vendor management. Stakeholder Collaboration Collaborate with Cloud Operations, finance, legal, and other departments to ensure alignment of licensing strategies with business objectives. Provide training and support to internal teams on software licensing policies and procedures. Act as the primary point of contact for all Microsoft and Broadcom licensing and vendor management enquiries. Bachelor's degree in Information Technology, Business Administration, Supply Chain Management or a related field. Minimum of 5 years of experience in cloud software licensing, IT procurement, and vendor management, with a focus on Microsoft and Broadcom (VMware) products. In-depth knowledge of Microsoft licensing models and agreements (eg, Enterprise Agreement, Select Plus, CSP, SPLA). Certified professions in one or more of the following disciplines: (CPSM, CSCP, CPM, CPIM) Use of procurement software such as Ariba, Coupa, or Jaggaer Training and development for career growth 25 Days Holiday (increasing with length of service) Contributory Pension Healthcare Life Assurance Flexible working
04/07/2024
Full time
Vendor Manager Connect with colleagues globally Working closely with colleagues across the UK, Europe and North America we have vibrant, modern office spaces all over the world! This is an exciting role for an individual to join the team and be responsible for managing all aspects of vendor software licensing, compliance, and vendor relationships as well as other key vendors that form part of our product and services portfolio. Supportive and dynamic team You'll be joining our award-winning team and oversee other strategic vendor relationships, negotiate contracts, and work closely with internal stakeholders to align licensing and procurement strategies with the company's business objectives. We know how hard our employees work and that our success comes from our people - a safe and supportive culture and employee wellbeing are at the heart of what we do. Interested? The role would be well suited to a collaborative individual who has strong negotiation skills, analytical skills with the ability to analyse market trends, vendor performance and procurement data and who has a technical understanding of IT products and services including software, hardware, and cloud services. Key Responsibilities Licensing Management Oversee the procurement, deployment, and compliance of Microsoft and Broadcom licenses across the organisation. Maintain an accurate inventory of all Microsoft and Broadcom licenses (and others) and track usage against entitlements. Develop and implement policies and procedures for software licensing and compliance. Conduct regular audits to ensure compliance with Microsoft and Broadcom licensing agreements and prevent over- or under-licensing. Contract Management Negotiate contracts and agreements with vendors to ensure the best possible terms for Calligo and its clients. Monitor contract renewals, amendments, and terminations, ensuring that all terms and conditions are met. Ensure all vendor contracts are properly documented and stored. Vendor Management Manage relationships with Microsoft, Broadcom and other software vendors. Negotiate and renew software licensing agreements, ensuring favourable terms and conditions. Monitor vendor performance against Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). Resolve any vendor-related issues and escalate as necessary. Strategic Planning Work with internal stakeholders to develop and implement a strategic licensing plan that aligns with the company's technology roadmap. Stay informed of industry trends, best practices, and new licensing models to provide recommendations for cost optimisation. Lead the planning and execution of licensing true-ups and audits. Budget and Cost Management Develop and manage the budget for Microsoft and Broadcom licensing and vendor-related expenses. Identify opportunities for cost savings and optimise licensing spend. Prepare financial reports and forecasts related to software licensing and vendor management. Stakeholder Collaboration Collaborate with Cloud Operations, finance, legal, and other departments to ensure alignment of licensing strategies with business objectives. Provide training and support to internal teams on software licensing policies and procedures. Act as the primary point of contact for all Microsoft and Broadcom licensing and vendor management enquiries. Bachelor's degree in Information Technology, Business Administration, Supply Chain Management or a related field. Minimum of 5 years of experience in cloud software licensing, IT procurement, and vendor management, with a focus on Microsoft and Broadcom (VMware) products. In-depth knowledge of Microsoft licensing models and agreements (eg, Enterprise Agreement, Select Plus, CSP, SPLA). Certified professions in one or more of the following disciplines: (CPSM, CSCP, CPM, CPIM) Use of procurement software such as Ariba, Coupa, or Jaggaer Training and development for career growth 25 Days Holiday (increasing with length of service) Contributory Pension Healthcare Life Assurance Flexible working
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking a GRC Security Risk Specialist. Candidate will work on the Governance, Risk Compliance team, leads and executes the programs within the GRC team, is a subject matter expert for Information Security (consulting to technical/non-technical management and the user community), and performs key risk management functions within the Security Governance department. Primary functions include life cycle management of client responses, Policy & Standards life cycle management, Security Vendor Risk program management, Security Awareness, Controls Assurance, and GRC platform and program management. Responsibilities: Respond to security assessments, questionnaires and audits from clients and third-party business partners in a timely manner. Document and perform assessments as needed. Technical writing for policies, standards and communications. Lead in the creation and maintenance of security policies, standards, processes guidelines and support documentation. Lead, evaluate, and supports the processes necessary to assure that Information Technology (IT) systems meet the organization's cyber security and risk requirements. Ensures appropriate treatment of risk, compliance, and assurance from internal and external perspectives. Serve as a subject matter expert for Information Security consulting to technical/non-technical management and staff. Manage and support the 3rd Party Security Vendor Risk Management program and lifec-ycle. Manage the exception request process and consult as needed. Lead the Security Awareness program. This includes road-map development, measurement, and evaluation of cyber training/education courses and methods based on instructional needs. Management and support of the GRC technology platforms. Conduct evaluations of an IT program or its individual components to determine compliance with published standards. Qualifications: Bachelor's degree or five (5) years of work experience in IT Security is required. Certified Information Systems Security Professional (CISSP), Certified Information Security Auditor (CISA), Certified Information Security Manager (CISM), or other relevant training and certifications are preferred. Strong knowledge on Security frameworks and technologies such as ISO 27001, NIST, SOC, SIG is required Prior IT Security experience in the legal industry experience is preferred. Technical writing experience is required. Experience with instructional content, educational writing, and technical writing strongly preferred. Four (4) years of Information Security experience required. Those containing hands on technical experience are preferred. Three or more years of experience managing timelines and being self-directed preferred. Governance, Risk, and Compliance (GRC) tool management (Administrative and/or Engineering) is preferred. Client focus, including tact and diplomacy is required. Interview, gather, and understand content from subject-matter experts Maintain accurate records and manage client security and risk requests Ability to perform as primary Security Subject Matter Expert (SME). Ability to facilitate and lead project and vendor risk assessments with relative independence and provide guidance on secure design and operation. Ability to independently complete and assist in completing client security questionnaires and security assessments concerning the Firm s security program and controls. Demonstrate the ability to create and maintain security policy, standard, guideline and procedure documents. Demonstrate the ability to communicate effectively technical topics at an appropriate level of detail to varied audiences - including IT Subject Matter Experts, senior management and non-technical users. Communicates succinctly and effectively Strong organization and problem-solving skills required Strong project and time management skills required Strong reading comprehension skills required Strong analytical ability with excellent written and verbal communication skills required Strong PC skills with Microsoft (ie Word, Excel, PowerPoint) required Ability to work independently and as a group member is required SharePoint administration is preferred for team Intranet site management Broad awareness of and exposure to diverse security tools and their capabilities, including commercial and open-source options. Strong knowledge of risk management principles and practices. Strong knowledge of security administration and role-based security controls. Strong knowledge and use of GRC platforms. Knowledge of host and network-based anti-malware technologies. Knowledge of authentication technologies and interactions between diverse authentication platforms, both on-site and remote. Knowledge of client and server Firewalling technologies and capabilities. Knowledge of security event management (SIEM), event correlation and analysis technologies. Knowledge of data encryption technologies. Strong knowledge of Intrusion Detection and Intrusion Prevention technical capabilities. Knowledge of web filtering and email SPAM prevention techniques. Knowledge of vulnerability assessment and forensic investigations tools. Knowledge of mobile device security and Mobile Device Management solutions. Knowledge of Privileged Access Management technologies. Preferred Skills: Certified Information Systems Security Professional (CISSP), Certified Information Security Auditor (CISA), Certified Information Security Manager (CISM), or other relevant training and certifications are preferred.
03/07/2024
Full time
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking a GRC Security Risk Specialist. Candidate will work on the Governance, Risk Compliance team, leads and executes the programs within the GRC team, is a subject matter expert for Information Security (consulting to technical/non-technical management and the user community), and performs key risk management functions within the Security Governance department. Primary functions include life cycle management of client responses, Policy & Standards life cycle management, Security Vendor Risk program management, Security Awareness, Controls Assurance, and GRC platform and program management. Responsibilities: Respond to security assessments, questionnaires and audits from clients and third-party business partners in a timely manner. Document and perform assessments as needed. Technical writing for policies, standards and communications. Lead in the creation and maintenance of security policies, standards, processes guidelines and support documentation. Lead, evaluate, and supports the processes necessary to assure that Information Technology (IT) systems meet the organization's cyber security and risk requirements. Ensures appropriate treatment of risk, compliance, and assurance from internal and external perspectives. Serve as a subject matter expert for Information Security consulting to technical/non-technical management and staff. Manage and support the 3rd Party Security Vendor Risk Management program and lifec-ycle. Manage the exception request process and consult as needed. Lead the Security Awareness program. This includes road-map development, measurement, and evaluation of cyber training/education courses and methods based on instructional needs. Management and support of the GRC technology platforms. Conduct evaluations of an IT program or its individual components to determine compliance with published standards. Qualifications: Bachelor's degree or five (5) years of work experience in IT Security is required. Certified Information Systems Security Professional (CISSP), Certified Information Security Auditor (CISA), Certified Information Security Manager (CISM), or other relevant training and certifications are preferred. Strong knowledge on Security frameworks and technologies such as ISO 27001, NIST, SOC, SIG is required Prior IT Security experience in the legal industry experience is preferred. Technical writing experience is required. Experience with instructional content, educational writing, and technical writing strongly preferred. Four (4) years of Information Security experience required. Those containing hands on technical experience are preferred. Three or more years of experience managing timelines and being self-directed preferred. Governance, Risk, and Compliance (GRC) tool management (Administrative and/or Engineering) is preferred. Client focus, including tact and diplomacy is required. Interview, gather, and understand content from subject-matter experts Maintain accurate records and manage client security and risk requests Ability to perform as primary Security Subject Matter Expert (SME). Ability to facilitate and lead project and vendor risk assessments with relative independence and provide guidance on secure design and operation. Ability to independently complete and assist in completing client security questionnaires and security assessments concerning the Firm s security program and controls. Demonstrate the ability to create and maintain security policy, standard, guideline and procedure documents. Demonstrate the ability to communicate effectively technical topics at an appropriate level of detail to varied audiences - including IT Subject Matter Experts, senior management and non-technical users. Communicates succinctly and effectively Strong organization and problem-solving skills required Strong project and time management skills required Strong reading comprehension skills required Strong analytical ability with excellent written and verbal communication skills required Strong PC skills with Microsoft (ie Word, Excel, PowerPoint) required Ability to work independently and as a group member is required SharePoint administration is preferred for team Intranet site management Broad awareness of and exposure to diverse security tools and their capabilities, including commercial and open-source options. Strong knowledge of risk management principles and practices. Strong knowledge of security administration and role-based security controls. Strong knowledge and use of GRC platforms. Knowledge of host and network-based anti-malware technologies. Knowledge of authentication technologies and interactions between diverse authentication platforms, both on-site and remote. Knowledge of client and server Firewalling technologies and capabilities. Knowledge of security event management (SIEM), event correlation and analysis technologies. Knowledge of data encryption technologies. Strong knowledge of Intrusion Detection and Intrusion Prevention technical capabilities. Knowledge of web filtering and email SPAM prevention techniques. Knowledge of vulnerability assessment and forensic investigations tools. Knowledge of mobile device security and Mobile Device Management solutions. Knowledge of Privileged Access Management technologies. Preferred Skills: Certified Information Systems Security Professional (CISSP), Certified Information Security Auditor (CISA), Certified Information Security Manager (CISM), or other relevant training and certifications are preferred.
Request Technology - Craig Johnson
Chicago, Illinois
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking a GRC Security Risk Specialist. Candidate will work on the Governance, Risk Compliance team, leads and executes the programs within the GRC team, is a subject matter expert for Information Security (consulting to technical/non-technical management and the user community), and performs key risk management functions within the Security Governance department. Primary functions include life cycle management of client responses, Policy & Standards life cycle management, Security Vendor Risk program management, Security Awareness, Controls Assurance, and GRC platform and program management. Responsibilities: Respond to security assessments, questionnaires and audits from clients and third-party business partners in a timely manner. Document and perform assessments as needed. Technical writing for policies, standards and communications. Lead in the creation and maintenance of security policies, standards, processes guidelines and support documentation. Lead, evaluate, and supports the processes necessary to assure that Information Technology (IT) systems meet the organization's cyber security and risk requirements. Ensures appropriate treatment of risk, compliance, and assurance from internal and external perspectives. Serve as a subject matter expert for Information Security consulting to technical/non-technical management and staff. Manage and support the 3rd Party Security Vendor Risk Management program and lifec-ycle. Manage the exception request process and consult as needed. Lead the Security Awareness program. This includes road-map development, measurement, and evaluation of cyber training/education courses and methods based on instructional needs. Management and support of the GRC technology platforms. Conduct evaluations of an IT program or its individual components to determine compliance with published standards. Qualifications: Bachelor's degree or five (5) years of work experience in IT Security is required. Certified Information Systems Security Professional (CISSP), Certified Information Security Auditor (CISA), Certified Information Security Manager (CISM), or other relevant training and certifications are preferred. Strong knowledge on Security frameworks and technologies such as ISO 27001, NIST, SOC, SIG is required Prior IT Security experience in the legal industry experience is preferred. Technical writing experience is required. Experience with instructional content, educational writing, and technical writing strongly preferred. Four (4) years of Information Security experience required. Those containing hands on technical experience are preferred. Three or more years of experience managing timelines and being self-directed preferred. Governance, Risk, and Compliance (GRC) tool management (Administrative and/or Engineering) is preferred. Client focus, including tact and diplomacy is required. Interview, gather, and understand content from subject-matter experts Maintain accurate records and manage client security and risk requests Ability to perform as primary Security Subject Matter Expert (SME). Ability to facilitate and lead project and vendor risk assessments with relative independence and provide guidance on secure design and operation. Ability to independently complete and assist in completing client security questionnaires and security assessments concerning the Firm s security program and controls. Demonstrate the ability to create and maintain security policy, standard, guideline and procedure documents. Demonstrate the ability to communicate effectively technical topics at an appropriate level of detail to varied audiences - including IT Subject Matter Experts, senior management and non-technical users. Communicates succinctly and effectively Strong organization and problem-solving skills required Strong project and time management skills required Strong reading comprehension skills required Strong analytical ability with excellent written and verbal communication skills required Strong PC skills with Microsoft (ie Word, Excel, PowerPoint) required Ability to work independently and as a group member is required SharePoint administration is preferred for team Intranet site management Broad awareness of and exposure to diverse security tools and their capabilities, including commercial and open-source options. Strong knowledge of risk management principles and practices. Strong knowledge of security administration and role-based security controls. Strong knowledge and use of GRC platforms. Knowledge of host and network-based anti-malware technologies. Knowledge of authentication technologies and interactions between diverse authentication platforms, both on-site and remote. Knowledge of client and server Firewalling technologies and capabilities. Knowledge of security event management (SIEM), event correlation and analysis technologies. Knowledge of data encryption technologies. Strong knowledge of Intrusion Detection and Intrusion Prevention technical capabilities. Knowledge of web filtering and email SPAM prevention techniques. Knowledge of vulnerability assessment and forensic investigations tools. Knowledge of mobile device security and Mobile Device Management solutions. Knowledge of Privileged Access Management technologies. Preferred Skills: Certified Information Systems Security Professional (CISSP), Certified Information Security Auditor (CISA), Certified Information Security Manager (CISM), or other relevant training and certifications are preferred.
03/07/2024
Full time
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking a GRC Security Risk Specialist. Candidate will work on the Governance, Risk Compliance team, leads and executes the programs within the GRC team, is a subject matter expert for Information Security (consulting to technical/non-technical management and the user community), and performs key risk management functions within the Security Governance department. Primary functions include life cycle management of client responses, Policy & Standards life cycle management, Security Vendor Risk program management, Security Awareness, Controls Assurance, and GRC platform and program management. Responsibilities: Respond to security assessments, questionnaires and audits from clients and third-party business partners in a timely manner. Document and perform assessments as needed. Technical writing for policies, standards and communications. Lead in the creation and maintenance of security policies, standards, processes guidelines and support documentation. Lead, evaluate, and supports the processes necessary to assure that Information Technology (IT) systems meet the organization's cyber security and risk requirements. Ensures appropriate treatment of risk, compliance, and assurance from internal and external perspectives. Serve as a subject matter expert for Information Security consulting to technical/non-technical management and staff. Manage and support the 3rd Party Security Vendor Risk Management program and lifec-ycle. Manage the exception request process and consult as needed. Lead the Security Awareness program. This includes road-map development, measurement, and evaluation of cyber training/education courses and methods based on instructional needs. Management and support of the GRC technology platforms. Conduct evaluations of an IT program or its individual components to determine compliance with published standards. Qualifications: Bachelor's degree or five (5) years of work experience in IT Security is required. Certified Information Systems Security Professional (CISSP), Certified Information Security Auditor (CISA), Certified Information Security Manager (CISM), or other relevant training and certifications are preferred. Strong knowledge on Security frameworks and technologies such as ISO 27001, NIST, SOC, SIG is required Prior IT Security experience in the legal industry experience is preferred. Technical writing experience is required. Experience with instructional content, educational writing, and technical writing strongly preferred. Four (4) years of Information Security experience required. Those containing hands on technical experience are preferred. Three or more years of experience managing timelines and being self-directed preferred. Governance, Risk, and Compliance (GRC) tool management (Administrative and/or Engineering) is preferred. Client focus, including tact and diplomacy is required. Interview, gather, and understand content from subject-matter experts Maintain accurate records and manage client security and risk requests Ability to perform as primary Security Subject Matter Expert (SME). Ability to facilitate and lead project and vendor risk assessments with relative independence and provide guidance on secure design and operation. Ability to independently complete and assist in completing client security questionnaires and security assessments concerning the Firm s security program and controls. Demonstrate the ability to create and maintain security policy, standard, guideline and procedure documents. Demonstrate the ability to communicate effectively technical topics at an appropriate level of detail to varied audiences - including IT Subject Matter Experts, senior management and non-technical users. Communicates succinctly and effectively Strong organization and problem-solving skills required Strong project and time management skills required Strong reading comprehension skills required Strong analytical ability with excellent written and verbal communication skills required Strong PC skills with Microsoft (ie Word, Excel, PowerPoint) required Ability to work independently and as a group member is required SharePoint administration is preferred for team Intranet site management Broad awareness of and exposure to diverse security tools and their capabilities, including commercial and open-source options. Strong knowledge of risk management principles and practices. Strong knowledge of security administration and role-based security controls. Strong knowledge and use of GRC platforms. Knowledge of host and network-based anti-malware technologies. Knowledge of authentication technologies and interactions between diverse authentication platforms, both on-site and remote. Knowledge of client and server Firewalling technologies and capabilities. Knowledge of security event management (SIEM), event correlation and analysis technologies. Knowledge of data encryption technologies. Strong knowledge of Intrusion Detection and Intrusion Prevention technical capabilities. Knowledge of web filtering and email SPAM prevention techniques. Knowledge of vulnerability assessment and forensic investigations tools. Knowledge of mobile device security and Mobile Device Management solutions. Knowledge of Privileged Access Management technologies. Preferred Skills: Certified Information Systems Security Professional (CISSP), Certified Information Security Auditor (CISA), Certified Information Security Manager (CISM), or other relevant training and certifications are preferred.