Overview

You have the chance to join a global Microsoft Gold Partner, with over 400 employees and offices in Europe and North America, who recently €16 million investment to further accelerate its expansion plans into the European and US markets.

Our client develops software solutions for the Utilities industry that aid in business processes optimisation goals; including, but not limited to environmental objectives, and improving customer relations and the end-user experience.

Key Responsibilities for the Application Support Consultant:

• Troubleshoot and update customers on incidents/bug fixes, including adjustments, testing, and deployment.
• Perform impact analysis for functional changes, prioritise and record changes to sprint backlog, and implement after customer approval.
• Ensure professional and successful service delivery, participating in project and implementation activities to support service readiness before go-live.
• Adhere to agreements in the eXperience & Service Level Agreement (XLA/SLA).
• Participate in the standby schedule for out-of-hours incident resolution and act as a liaison between the client and internal Operations team for functional queries.
• Detect and communicate new business opportunities to Business Development, owning project-related activities and ensuring alignment with the client's business area for service readiness ahead of go-live.

Key Requirements Application Support Consultant:

• Minimum 2-3 years in Application/Functional Support or Service Delivery.
• Continual Service Improvement mindset with a strong sense of ownership.
• Strong interest in functional business processes.
• Strong customer focus, quality-driven, and proactive.
• Client-facing experience.
• Excellent analytical and problem-solving skills.
• Quick learner, eager to learn.
• Result-oriented, responsible, and takes ownership.
• Team player with a flexible attitude.
• Fluent in English with excellent oral and written communication skills.
• Knowledge of business applications.
• MS Dynamics AX or D365 experience (Desirable).
• ITIL certified (Desirable).