*We are unable to sponsor as this is a permanent Full time role* *Hybrid 3 days onsite 2 days remote* A prestigious law firm is looking for an Intapp Application Engineer. This role will focus on support, configuration, and operational support of Intapp product suite including Walls, Time, Intake, Conflicts, etc. This engineer must have experience with SQL query, SQL server, and Azure. Responsibilities: Provide Level 3 operational or systematic support and maintenance for the Firm's Risk Applications technology departmental applications; in some specific cases, Level 2 support may be required. Investigates operational or systematic problems and provides resolution using routine analytical skills and tools as necessary. Coordinate and implement new components and upgrades to departmental applications. This includes coordination, integration and support of business applications and data. The position will be instrumental in systems upgrades and conversions and actively manage the relationship with various non-IT business departments. Adhere to the Firm's Security and Governance requirements across all administered applications. Utilize SQL query tools to perform frequent data analysis across various systems, providing clear and accurate data to business users. Adhere to the Firm's IT Service Delivery standards and Change Control processes. Develop and maintain troubleshooting and configuration documentation for administered systems. Develop or enhance quality control reports and electronic monitoring to assure regulatory and data quality compliance. Collaborate with business users in designing and implementing analytics to help them interpret their data in order to make better business decisions. Write functional and technical specifications including application design changes and integrations for development. Provide 24x7 operational support. On-call support responsibilities are rotated among the members of the Finance, Risk and Litigation Applications team. Qualifications & Requirements The Applications Engineer 2 must have a BA/BS in computer science, related field, or equivalent experience with 5+ years' experience of application support/configuration in a legal environment. Experience with SQL Query is required. Experience with Risk applications such as Intapp Product Suite (Intake, Conflicts, Terms, Workspaces, Walls, Time), File Retention and Disposition (iCompli), Court Docketing (CompuLaw, Court Alert) is required. Experience with Microsoft PowerShell Scripting is preferred Microsoft SQL Server Microsoft SQL Server Reporting Services Microsoft Active Directory Microsoft Internet Information Services Windows Server and Desktop operating system environments. Azure Jira ServiceNow
05/10/2024
Full time
*We are unable to sponsor as this is a permanent Full time role* *Hybrid 3 days onsite 2 days remote* A prestigious law firm is looking for an Intapp Application Engineer. This role will focus on support, configuration, and operational support of Intapp product suite including Walls, Time, Intake, Conflicts, etc. This engineer must have experience with SQL query, SQL server, and Azure. Responsibilities: Provide Level 3 operational or systematic support and maintenance for the Firm's Risk Applications technology departmental applications; in some specific cases, Level 2 support may be required. Investigates operational or systematic problems and provides resolution using routine analytical skills and tools as necessary. Coordinate and implement new components and upgrades to departmental applications. This includes coordination, integration and support of business applications and data. The position will be instrumental in systems upgrades and conversions and actively manage the relationship with various non-IT business departments. Adhere to the Firm's Security and Governance requirements across all administered applications. Utilize SQL query tools to perform frequent data analysis across various systems, providing clear and accurate data to business users. Adhere to the Firm's IT Service Delivery standards and Change Control processes. Develop and maintain troubleshooting and configuration documentation for administered systems. Develop or enhance quality control reports and electronic monitoring to assure regulatory and data quality compliance. Collaborate with business users in designing and implementing analytics to help them interpret their data in order to make better business decisions. Write functional and technical specifications including application design changes and integrations for development. Provide 24x7 operational support. On-call support responsibilities are rotated among the members of the Finance, Risk and Litigation Applications team. Qualifications & Requirements The Applications Engineer 2 must have a BA/BS in computer science, related field, or equivalent experience with 5+ years' experience of application support/configuration in a legal environment. Experience with SQL Query is required. Experience with Risk applications such as Intapp Product Suite (Intake, Conflicts, Terms, Workspaces, Walls, Time), File Retention and Disposition (iCompli), Court Docketing (CompuLaw, Court Alert) is required. Experience with Microsoft PowerShell Scripting is preferred Microsoft SQL Server Microsoft SQL Server Reporting Services Microsoft Active Directory Microsoft Internet Information Services Windows Server and Desktop operating system environments. Azure Jira ServiceNow
*We are unable to sponsor as this is a permanent Full time role* *Hybrid 3 days onsite 2 days remote* A prestigious law firm is looking for an Intapp Application Engineer. This role will focus on support, configuration, and operational support of Intapp product suite including Walls, Time, Intake, Conflicts, etc. This engineer must have experience with SQL query, SQL server, and Azure. Responsibilities: Provide Level 3 operational or systematic support and maintenance for the Firm's Risk Applications technology departmental applications; in some specific cases, Level 2 support may be required. Investigates operational or systematic problems and provides resolution using routine analytical skills and tools as necessary. Coordinate and implement new components and upgrades to departmental applications. This includes coordination, integration and support of business applications and data. The position will be instrumental in systems upgrades and conversions and actively manage the relationship with various non-IT business departments. Adhere to the Firm's Security and Governance requirements across all administered applications. Utilize SQL query tools to perform frequent data analysis across various systems, providing clear and accurate data to business users. Adhere to the Firm's IT Service Delivery standards and Change Control processes. Develop and maintain troubleshooting and configuration documentation for administered systems. Develop or enhance quality control reports and electronic monitoring to assure regulatory and data quality compliance. Collaborate with business users in designing and implementing analytics to help them interpret their data in order to make better business decisions. Write functional and technical specifications including application design changes and integrations for development. Provide 24x7 operational support. On-call support responsibilities are rotated among the members of the Finance, Risk and Litigation Applications team. Qualifications & Requirements The Applications Engineer 2 must have a BA/BS in computer science, related field, or equivalent experience with 5+ years' experience of application support/configuration in a legal environment. Experience with SQL Query is required. Experience with Risk applications such as Intapp Product Suite (Intake, Conflicts, Terms, Workspaces, Walls, Time), File Retention and Disposition (iCompli), Court Docketing (CompuLaw, Court Alert) is required. Experience with Microsoft PowerShell Scripting is preferred Microsoft SQL Server Microsoft SQL Server Reporting Services Microsoft Active Directory Microsoft Internet Information Services Windows Server and Desktop operating system environments. Azure Jira ServiceNow
05/10/2024
Full time
*We are unable to sponsor as this is a permanent Full time role* *Hybrid 3 days onsite 2 days remote* A prestigious law firm is looking for an Intapp Application Engineer. This role will focus on support, configuration, and operational support of Intapp product suite including Walls, Time, Intake, Conflicts, etc. This engineer must have experience with SQL query, SQL server, and Azure. Responsibilities: Provide Level 3 operational or systematic support and maintenance for the Firm's Risk Applications technology departmental applications; in some specific cases, Level 2 support may be required. Investigates operational or systematic problems and provides resolution using routine analytical skills and tools as necessary. Coordinate and implement new components and upgrades to departmental applications. This includes coordination, integration and support of business applications and data. The position will be instrumental in systems upgrades and conversions and actively manage the relationship with various non-IT business departments. Adhere to the Firm's Security and Governance requirements across all administered applications. Utilize SQL query tools to perform frequent data analysis across various systems, providing clear and accurate data to business users. Adhere to the Firm's IT Service Delivery standards and Change Control processes. Develop and maintain troubleshooting and configuration documentation for administered systems. Develop or enhance quality control reports and electronic monitoring to assure regulatory and data quality compliance. Collaborate with business users in designing and implementing analytics to help them interpret their data in order to make better business decisions. Write functional and technical specifications including application design changes and integrations for development. Provide 24x7 operational support. On-call support responsibilities are rotated among the members of the Finance, Risk and Litigation Applications team. Qualifications & Requirements The Applications Engineer 2 must have a BA/BS in computer science, related field, or equivalent experience with 5+ years' experience of application support/configuration in a legal environment. Experience with SQL Query is required. Experience with Risk applications such as Intapp Product Suite (Intake, Conflicts, Terms, Workspaces, Walls, Time), File Retention and Disposition (iCompli), Court Docketing (CompuLaw, Court Alert) is required. Experience with Microsoft PowerShell Scripting is preferred Microsoft SQL Server Microsoft SQL Server Reporting Services Microsoft Active Directory Microsoft Internet Information Services Windows Server and Desktop operating system environments. Azure Jira ServiceNow
*We are unable to sponsor as this is a permanent Full time role* *Hybrid 3 days onsite 2 days remote* A prestigious law firm is looking for an Intapp Application Engineer. This role will focus on support, configuration, and operational support of Intapp product suite including Walls, Time, Intake, Conflicts, etc. This engineer must have experience with SQL query, SQL server, and Azure. Responsibilities: Provide Level 3 operational or systematic support and maintenance for the Firm's Risk Applications technology departmental applications; in some specific cases, Level 2 support may be required. Investigates operational or systematic problems and provides resolution using routine analytical skills and tools as necessary. Coordinate and implement new components and upgrades to departmental applications. This includes coordination, integration and support of business applications and data. The position will be instrumental in systems upgrades and conversions and actively manage the relationship with various non-IT business departments. Adhere to the Firm's Security and Governance requirements across all administered applications. Utilize SQL query tools to perform frequent data analysis across various systems, providing clear and accurate data to business users. Adhere to the Firm's IT Service Delivery standards and Change Control processes. Develop and maintain troubleshooting and configuration documentation for administered systems. Develop or enhance quality control reports and electronic monitoring to assure regulatory and data quality compliance. Collaborate with business users in designing and implementing analytics to help them interpret their data in order to make better business decisions. Write functional and technical specifications including application design changes and integrations for development. Provide 24x7 operational support. On-call support responsibilities are rotated among the members of the Finance, Risk and Litigation Applications team. Qualifications & Requirements The Applications Engineer 2 must have a BA/BS in computer science, related field, or equivalent experience with 5+ years' experience of application support/configuration in a legal environment. Experience with SQL Query is required. Experience with Risk applications such as Intapp Product Suite (Intake, Conflicts, Terms, Workspaces, Walls, Time), File Retention and Disposition (iCompli), Court Docketing (CompuLaw, Court Alert) is required. Experience with Microsoft PowerShell Scripting is preferred Microsoft SQL Server Microsoft SQL Server Reporting Services Microsoft Active Directory Microsoft Internet Information Services Windows Server and Desktop operating system environments. Azure Jira ServiceNow
05/10/2024
Full time
*We are unable to sponsor as this is a permanent Full time role* *Hybrid 3 days onsite 2 days remote* A prestigious law firm is looking for an Intapp Application Engineer. This role will focus on support, configuration, and operational support of Intapp product suite including Walls, Time, Intake, Conflicts, etc. This engineer must have experience with SQL query, SQL server, and Azure. Responsibilities: Provide Level 3 operational or systematic support and maintenance for the Firm's Risk Applications technology departmental applications; in some specific cases, Level 2 support may be required. Investigates operational or systematic problems and provides resolution using routine analytical skills and tools as necessary. Coordinate and implement new components and upgrades to departmental applications. This includes coordination, integration and support of business applications and data. The position will be instrumental in systems upgrades and conversions and actively manage the relationship with various non-IT business departments. Adhere to the Firm's Security and Governance requirements across all administered applications. Utilize SQL query tools to perform frequent data analysis across various systems, providing clear and accurate data to business users. Adhere to the Firm's IT Service Delivery standards and Change Control processes. Develop and maintain troubleshooting and configuration documentation for administered systems. Develop or enhance quality control reports and electronic monitoring to assure regulatory and data quality compliance. Collaborate with business users in designing and implementing analytics to help them interpret their data in order to make better business decisions. Write functional and technical specifications including application design changes and integrations for development. Provide 24x7 operational support. On-call support responsibilities are rotated among the members of the Finance, Risk and Litigation Applications team. Qualifications & Requirements The Applications Engineer 2 must have a BA/BS in computer science, related field, or equivalent experience with 5+ years' experience of application support/configuration in a legal environment. Experience with SQL Query is required. Experience with Risk applications such as Intapp Product Suite (Intake, Conflicts, Terms, Workspaces, Walls, Time), File Retention and Disposition (iCompli), Court Docketing (CompuLaw, Court Alert) is required. Experience with Microsoft PowerShell Scripting is preferred Microsoft SQL Server Microsoft SQL Server Reporting Services Microsoft Active Directory Microsoft Internet Information Services Windows Server and Desktop operating system environments. Azure Jira ServiceNow
Request Technology - Craig Johnson
Boston, Massachusetts
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking a Senior Intapp Applications Engineer. Candidate will be responsible for the design, support, and on-going operation of the Firm's Intapp Walls, Open Intake, Conflicts and Terms platforms. This position uses technical guidance and engineering best practices to oversee or perform the design, development, build, configuration and testing. The Senior Application Engineer provides a deep understanding of the Intapp platform products and how they are being used and integrated internally and externally. Responsibilities: Provide Level 3 operational or systematic support and maintenance for the Firm's Intapp product platform (Walls, Intake, Conflicts, Terms) and other Firm applications (as applicable). Investigates operational or systematic problems and provides resolution using routine analytical skills and tools as necessary. Evaluate and implement third-party cloud solutions and/or features based on the business needs. Gather requirements, design, develop, test and implement high-quality, user-friendly solutions to meet the Firm's goals and strategic objectives. Solve or recommend solutions for complex issues and problems. Integrate on-prem and cloud data sources with SaaS and on-prem applications to create seamless and efficient solutions. Develop and maintain procedural and configuration documentation for administered systems. The position will be instrumental in systems support, and actively managing relationships with various non-IT business departments. Build and maintain strong relationships with vendors and vendor developers, guiding them through the Firm's technology, security, and risk best practices to enhance and develop their products. Serve as the technical SME (Subject Matter Expert) for Intapp product platform and any other applications in scope. Testing, and deploying application solutions using various cloud platforms and technologies. Implementing and enforcing risk policies and standards, security policies and standards, and best practices for cloud, hybrid on on-premises environments. Identifying and mitigating risks and threats to the cloud, hybrid, and on-premises systems. Providing technical support and guidance to other teams and stakeholders. Collaborate with professionals at all levels of the organization. Utilize SQL query tools to perform frequent data analysis across various systems, providing clear and accurate data to business users. Adhere to the Firm's IT Service Delivery standards and Change Control processes. Develop and maintain troubleshooting and configuration documentation for administered systems. Provide 24x7 operational support. On-call support responsibilities are rotated among the members of the Applications team. Qualifications: The Senior Applications Engineer must have a BA/BS in computer science, related field, or equivalent experience with Ten (10) + years experience of application support/configuration for Intapp related products in a large, global professional services firm. 2+ years with Cloud technologies (Azure preferred) The ideal candidate must have good judgment, problem-solving, oral, written and interpersonal communication skills, as well as the ability to work in a fast-paced environment and build positive working relationships. In addition, candidates must be self-motivated, organized, and able to multi-task and effectively prioritize competing demands. Experience with SQL, including stored procedures, functions and triggers is required. Proactive in escalating issues and pulling in support from other technical experts as required. Ability to train and guide junior software developers/analysts. Embrace a nimble mindset and adapt quickly to changing requirements and goals in a fast-paced, dynamic environment. Staying updated with the latest trend and developments in Salesforce and the cloud Must be a self-starter and able to work independently with little direction/supervision. Familiarity with various cloud platforms and services such as AWS, Azure, Google Cloud, etc. Strong problem-solving, analytical, and communication skills Technologies: Intapp Platform Products Walls, Intake, Conflicts, Terms, Workspaces Microsoft Azure Microsoft SQL Server Microsoft SQL Server Reporting Services Microsoft Active Directory Microsoft Internet Information Services Windows Server and Desktop operating system environments
04/10/2024
Full time
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking a Senior Intapp Applications Engineer. Candidate will be responsible for the design, support, and on-going operation of the Firm's Intapp Walls, Open Intake, Conflicts and Terms platforms. This position uses technical guidance and engineering best practices to oversee or perform the design, development, build, configuration and testing. The Senior Application Engineer provides a deep understanding of the Intapp platform products and how they are being used and integrated internally and externally. Responsibilities: Provide Level 3 operational or systematic support and maintenance for the Firm's Intapp product platform (Walls, Intake, Conflicts, Terms) and other Firm applications (as applicable). Investigates operational or systematic problems and provides resolution using routine analytical skills and tools as necessary. Evaluate and implement third-party cloud solutions and/or features based on the business needs. Gather requirements, design, develop, test and implement high-quality, user-friendly solutions to meet the Firm's goals and strategic objectives. Solve or recommend solutions for complex issues and problems. Integrate on-prem and cloud data sources with SaaS and on-prem applications to create seamless and efficient solutions. Develop and maintain procedural and configuration documentation for administered systems. The position will be instrumental in systems support, and actively managing relationships with various non-IT business departments. Build and maintain strong relationships with vendors and vendor developers, guiding them through the Firm's technology, security, and risk best practices to enhance and develop their products. Serve as the technical SME (Subject Matter Expert) for Intapp product platform and any other applications in scope. Testing, and deploying application solutions using various cloud platforms and technologies. Implementing and enforcing risk policies and standards, security policies and standards, and best practices for cloud, hybrid on on-premises environments. Identifying and mitigating risks and threats to the cloud, hybrid, and on-premises systems. Providing technical support and guidance to other teams and stakeholders. Collaborate with professionals at all levels of the organization. Utilize SQL query tools to perform frequent data analysis across various systems, providing clear and accurate data to business users. Adhere to the Firm's IT Service Delivery standards and Change Control processes. Develop and maintain troubleshooting and configuration documentation for administered systems. Provide 24x7 operational support. On-call support responsibilities are rotated among the members of the Applications team. Qualifications: The Senior Applications Engineer must have a BA/BS in computer science, related field, or equivalent experience with Ten (10) + years experience of application support/configuration for Intapp related products in a large, global professional services firm. 2+ years with Cloud technologies (Azure preferred) The ideal candidate must have good judgment, problem-solving, oral, written and interpersonal communication skills, as well as the ability to work in a fast-paced environment and build positive working relationships. In addition, candidates must be self-motivated, organized, and able to multi-task and effectively prioritize competing demands. Experience with SQL, including stored procedures, functions and triggers is required. Proactive in escalating issues and pulling in support from other technical experts as required. Ability to train and guide junior software developers/analysts. Embrace a nimble mindset and adapt quickly to changing requirements and goals in a fast-paced, dynamic environment. Staying updated with the latest trend and developments in Salesforce and the cloud Must be a self-starter and able to work independently with little direction/supervision. Familiarity with various cloud platforms and services such as AWS, Azure, Google Cloud, etc. Strong problem-solving, analytical, and communication skills Technologies: Intapp Platform Products Walls, Intake, Conflicts, Terms, Workspaces Microsoft Azure Microsoft SQL Server Microsoft SQL Server Reporting Services Microsoft Active Directory Microsoft Internet Information Services Windows Server and Desktop operating system environments
Request Technology - Craig Johnson
Salt Lake City, Utah
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking a Senior Intapp Applications Engineer. Candidate will be responsible for the design, support, and on-going operation of the Firm's Intapp Walls, Open Intake, Conflicts and Terms platforms. This position uses technical guidance and engineering best practices to oversee or perform the design, development, build, configuration and testing. The Senior Application Engineer provides a deep understanding of the Intapp platform products and how they are being used and integrated internally and externally. Responsibilities: Provide Level 3 operational or systematic support and maintenance for the Firm's Intapp product platform (Walls, Intake, Conflicts, Terms) and other Firm applications (as applicable). Investigates operational or systematic problems and provides resolution using routine analytical skills and tools as necessary. Evaluate and implement third-party cloud solutions and/or features based on the business needs. Gather requirements, design, develop, test and implement high-quality, user-friendly solutions to meet the Firm's goals and strategic objectives. Solve or recommend solutions for complex issues and problems. Integrate on-prem and cloud data sources with SaaS and on-prem applications to create seamless and efficient solutions. Develop and maintain procedural and configuration documentation for administered systems. The position will be instrumental in systems support, and actively managing relationships with various non-IT business departments. Build and maintain strong relationships with vendors and vendor developers, guiding them through the Firm's technology, security, and risk best practices to enhance and develop their products. Serve as the technical SME (Subject Matter Expert) for Intapp product platform and any other applications in scope. Testing, and deploying application solutions using various cloud platforms and technologies. Implementing and enforcing risk policies and standards, security policies and standards, and best practices for cloud, hybrid on on-premises environments. Identifying and mitigating risks and threats to the cloud, hybrid, and on-premises systems. Providing technical support and guidance to other teams and stakeholders. Collaborate with professionals at all levels of the organization. Utilize SQL query tools to perform frequent data analysis across various systems, providing clear and accurate data to business users. Adhere to the Firm's IT Service Delivery standards and Change Control processes. Develop and maintain troubleshooting and configuration documentation for administered systems. Provide 24x7 operational support. On-call support responsibilities are rotated among the members of the Applications team. Qualifications: The Senior Applications Engineer must have a BA/BS in computer science, related field, or equivalent experience with Ten (10) + years experience of application support/configuration for Intapp related products in a large, global professional services firm. 2+ years with Cloud technologies (Azure preferred) The ideal candidate must have good judgment, problem-solving, oral, written and interpersonal communication skills, as well as the ability to work in a fast-paced environment and build positive working relationships. In addition, candidates must be self-motivated, organized, and able to multi-task and effectively prioritize competing demands. Experience with SQL, including stored procedures, functions and triggers is required. Proactive in escalating issues and pulling in support from other technical experts as required. Ability to train and guide junior software developers/analysts. Embrace a nimble mindset and adapt quickly to changing requirements and goals in a fast-paced, dynamic environment. Staying updated with the latest trend and developments in Salesforce and the cloud Must be a self-starter and able to work independently with little direction/supervision. Familiarity with various cloud platforms and services such as AWS, Azure, Google Cloud, etc. Strong problem-solving, analytical, and communication skills Technologies: Intapp Platform Products Walls, Intake, Conflicts, Terms, Workspaces Microsoft Azure Microsoft SQL Server Microsoft SQL Server Reporting Services Microsoft Active Directory Microsoft Internet Information Services Windows Server and Desktop operating system environments
04/10/2024
Full time
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking a Senior Intapp Applications Engineer. Candidate will be responsible for the design, support, and on-going operation of the Firm's Intapp Walls, Open Intake, Conflicts and Terms platforms. This position uses technical guidance and engineering best practices to oversee or perform the design, development, build, configuration and testing. The Senior Application Engineer provides a deep understanding of the Intapp platform products and how they are being used and integrated internally and externally. Responsibilities: Provide Level 3 operational or systematic support and maintenance for the Firm's Intapp product platform (Walls, Intake, Conflicts, Terms) and other Firm applications (as applicable). Investigates operational or systematic problems and provides resolution using routine analytical skills and tools as necessary. Evaluate and implement third-party cloud solutions and/or features based on the business needs. Gather requirements, design, develop, test and implement high-quality, user-friendly solutions to meet the Firm's goals and strategic objectives. Solve or recommend solutions for complex issues and problems. Integrate on-prem and cloud data sources with SaaS and on-prem applications to create seamless and efficient solutions. Develop and maintain procedural and configuration documentation for administered systems. The position will be instrumental in systems support, and actively managing relationships with various non-IT business departments. Build and maintain strong relationships with vendors and vendor developers, guiding them through the Firm's technology, security, and risk best practices to enhance and develop their products. Serve as the technical SME (Subject Matter Expert) for Intapp product platform and any other applications in scope. Testing, and deploying application solutions using various cloud platforms and technologies. Implementing and enforcing risk policies and standards, security policies and standards, and best practices for cloud, hybrid on on-premises environments. Identifying and mitigating risks and threats to the cloud, hybrid, and on-premises systems. Providing technical support and guidance to other teams and stakeholders. Collaborate with professionals at all levels of the organization. Utilize SQL query tools to perform frequent data analysis across various systems, providing clear and accurate data to business users. Adhere to the Firm's IT Service Delivery standards and Change Control processes. Develop and maintain troubleshooting and configuration documentation for administered systems. Provide 24x7 operational support. On-call support responsibilities are rotated among the members of the Applications team. Qualifications: The Senior Applications Engineer must have a BA/BS in computer science, related field, or equivalent experience with Ten (10) + years experience of application support/configuration for Intapp related products in a large, global professional services firm. 2+ years with Cloud technologies (Azure preferred) The ideal candidate must have good judgment, problem-solving, oral, written and interpersonal communication skills, as well as the ability to work in a fast-paced environment and build positive working relationships. In addition, candidates must be self-motivated, organized, and able to multi-task and effectively prioritize competing demands. Experience with SQL, including stored procedures, functions and triggers is required. Proactive in escalating issues and pulling in support from other technical experts as required. Ability to train and guide junior software developers/analysts. Embrace a nimble mindset and adapt quickly to changing requirements and goals in a fast-paced, dynamic environment. Staying updated with the latest trend and developments in Salesforce and the cloud Must be a self-starter and able to work independently with little direction/supervision. Familiarity with various cloud platforms and services such as AWS, Azure, Google Cloud, etc. Strong problem-solving, analytical, and communication skills Technologies: Intapp Platform Products Walls, Intake, Conflicts, Terms, Workspaces Microsoft Azure Microsoft SQL Server Microsoft SQL Server Reporting Services Microsoft Active Directory Microsoft Internet Information Services Windows Server and Desktop operating system environments
Request Technology - Craig Johnson
San Francisco, California
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking a Senior Intapp Applications Engineer. Candidate will be responsible for the design, support, and on-going operation of the Firm's Intapp Walls, Open Intake, Conflicts and Terms platforms. This position uses technical guidance and engineering best practices to oversee or perform the design, development, build, configuration and testing. The Senior Application Engineer provides a deep understanding of the Intapp platform products and how they are being used and integrated internally and externally. Responsibilities: Provide Level 3 operational or systematic support and maintenance for the Firm's Intapp product platform (Walls, Intake, Conflicts, Terms) and other Firm applications (as applicable). Investigates operational or systematic problems and provides resolution using routine analytical skills and tools as necessary. Evaluate and implement third-party cloud solutions and/or features based on the business needs. Gather requirements, design, develop, test and implement high-quality, user-friendly solutions to meet the Firm's goals and strategic objectives. Solve or recommend solutions for complex issues and problems. Integrate on-prem and cloud data sources with SaaS and on-prem applications to create seamless and efficient solutions. Develop and maintain procedural and configuration documentation for administered systems. The position will be instrumental in systems support, and actively managing relationships with various non-IT business departments. Build and maintain strong relationships with vendors and vendor developers, guiding them through the Firm's technology, security, and risk best practices to enhance and develop their products. Serve as the technical SME (Subject Matter Expert) for Intapp product platform and any other applications in scope. Testing, and deploying application solutions using various cloud platforms and technologies. Implementing and enforcing risk policies and standards, security policies and standards, and best practices for cloud, hybrid on on-premises environments. Identifying and mitigating risks and threats to the cloud, hybrid, and on-premises systems. Providing technical support and guidance to other teams and stakeholders. Collaborate with professionals at all levels of the organization. Utilize SQL query tools to perform frequent data analysis across various systems, providing clear and accurate data to business users. Adhere to the Firm's IT Service Delivery standards and Change Control processes. Develop and maintain troubleshooting and configuration documentation for administered systems. Provide 24x7 operational support. On-call support responsibilities are rotated among the members of the Applications team. Qualifications: The Senior Applications Engineer must have a BA/BS in computer science, related field, or equivalent experience with Ten (10) + years experience of application support/configuration for Intapp related products in a large, global professional services firm. 2+ years with Cloud technologies (Azure preferred) The ideal candidate must have good judgment, problem-solving, oral, written and interpersonal communication skills, as well as the ability to work in a fast-paced environment and build positive working relationships. In addition, candidates must be self-motivated, organized, and able to multi-task and effectively prioritize competing demands. Experience with SQL, including stored procedures, functions and triggers is required. Proactive in escalating issues and pulling in support from other technical experts as required. Ability to train and guide junior software developers/analysts. Embrace a nimble mindset and adapt quickly to changing requirements and goals in a fast-paced, dynamic environment. Staying updated with the latest trend and developments in Salesforce and the cloud Must be a self-starter and able to work independently with little direction/supervision. Familiarity with various cloud platforms and services such as AWS, Azure, Google Cloud, etc. Strong problem-solving, analytical, and communication skills Technologies: Intapp Platform Products Walls, Intake, Conflicts, Terms, Workspaces Microsoft Azure Microsoft SQL Server Microsoft SQL Server Reporting Services Microsoft Active Directory Microsoft Internet Information Services Windows Server and Desktop operating system environments
04/10/2024
Full time
*We are unable to sponsor for this permanent Full time role* *Position is bonus eligible* Prestigious Global Firm is currently seeking a Senior Intapp Applications Engineer. Candidate will be responsible for the design, support, and on-going operation of the Firm's Intapp Walls, Open Intake, Conflicts and Terms platforms. This position uses technical guidance and engineering best practices to oversee or perform the design, development, build, configuration and testing. The Senior Application Engineer provides a deep understanding of the Intapp platform products and how they are being used and integrated internally and externally. Responsibilities: Provide Level 3 operational or systematic support and maintenance for the Firm's Intapp product platform (Walls, Intake, Conflicts, Terms) and other Firm applications (as applicable). Investigates operational or systematic problems and provides resolution using routine analytical skills and tools as necessary. Evaluate and implement third-party cloud solutions and/or features based on the business needs. Gather requirements, design, develop, test and implement high-quality, user-friendly solutions to meet the Firm's goals and strategic objectives. Solve or recommend solutions for complex issues and problems. Integrate on-prem and cloud data sources with SaaS and on-prem applications to create seamless and efficient solutions. Develop and maintain procedural and configuration documentation for administered systems. The position will be instrumental in systems support, and actively managing relationships with various non-IT business departments. Build and maintain strong relationships with vendors and vendor developers, guiding them through the Firm's technology, security, and risk best practices to enhance and develop their products. Serve as the technical SME (Subject Matter Expert) for Intapp product platform and any other applications in scope. Testing, and deploying application solutions using various cloud platforms and technologies. Implementing and enforcing risk policies and standards, security policies and standards, and best practices for cloud, hybrid on on-premises environments. Identifying and mitigating risks and threats to the cloud, hybrid, and on-premises systems. Providing technical support and guidance to other teams and stakeholders. Collaborate with professionals at all levels of the organization. Utilize SQL query tools to perform frequent data analysis across various systems, providing clear and accurate data to business users. Adhere to the Firm's IT Service Delivery standards and Change Control processes. Develop and maintain troubleshooting and configuration documentation for administered systems. Provide 24x7 operational support. On-call support responsibilities are rotated among the members of the Applications team. Qualifications: The Senior Applications Engineer must have a BA/BS in computer science, related field, or equivalent experience with Ten (10) + years experience of application support/configuration for Intapp related products in a large, global professional services firm. 2+ years with Cloud technologies (Azure preferred) The ideal candidate must have good judgment, problem-solving, oral, written and interpersonal communication skills, as well as the ability to work in a fast-paced environment and build positive working relationships. In addition, candidates must be self-motivated, organized, and able to multi-task and effectively prioritize competing demands. Experience with SQL, including stored procedures, functions and triggers is required. Proactive in escalating issues and pulling in support from other technical experts as required. Ability to train and guide junior software developers/analysts. Embrace a nimble mindset and adapt quickly to changing requirements and goals in a fast-paced, dynamic environment. Staying updated with the latest trend and developments in Salesforce and the cloud Must be a self-starter and able to work independently with little direction/supervision. Familiarity with various cloud platforms and services such as AWS, Azure, Google Cloud, etc. Strong problem-solving, analytical, and communication skills Technologies: Intapp Platform Products Walls, Intake, Conflicts, Terms, Workspaces Microsoft Azure Microsoft SQL Server Microsoft SQL Server Reporting Services Microsoft Active Directory Microsoft Internet Information Services Windows Server and Desktop operating system environments
We are recruiting for a TECHBAR Engineer on contract to work for a leading Pharmaceutical organisation based in Macclesfield. General Responsibilities/Accountabilities: Demonstrate excellent customer service skills and a desire to support end users face to face. Take ownership of IT issues and work to resolve or assign to the correct support group. Perform 1st & 2nd deskside support to the customer's client. Use troubleshooting skills and knowledge to determine the root cause of a fault to resolve or re-assign to the correct team. Support IT Tech bars and drop in clinics as well as assisting with floor walks when required. Perform IMAC activities at the deskside Update asset management tool in line with documented procedures. Manage all assets within their control. Document and report on work completed within the Service Management tool ServiceNow. Creating and updating tickets for all assistance provided. Escalate issues in line with Company processes to ensure customer demands are met. Act in accordance with Company and Customer Information Security Policies and report any potential or actual Security events or other Security risks to the organisation. Ensure Department/Contract meets SLA performance targets. Maintain and improve customer satisfaction levels. Provide local hands and eyes assistance to remote support groups. Understand and adhere to Company and Customer policies and procedures. Complete all required Customer training to adhere to compliance and regulatory requirements and to understand Customer processes. Keep skills up to date with IT industry standards as appropriate to the role/Contract Utilise the knowledge database available, identifying gaps or the need for improvements. Exhibit routine administrative skills and good literacy and numeracy skills. Act as a team player demonstrating good interpersonal skills. Demonstrates awareness of health and safety at work. Contribute to the development of technical procedures and standards to meet business and customer requirements. Possess the ability to adapt quickly to dynamic team environments to maintain a consistent effective contribution. Act as a role model for colleagues providing guidance around technical and behavioural competencies to ensure sharing of internal best practice. Specific Knowledge/Skills: The desire to achieve and maintain the highest level of customer experience at all times. With proven experience of providing face to face customer support. Excellent communication skills to work with IT support group and keep customers informed. Proven knowledge and expertise within a Microsoft Windows environment (ideally within an enterprise domain business model) including familiarity with Active Directory, software deployment technologies (SMS, SCCM, etc.), Group Policy Objects and remote control methods. Proven desktop support knowledge and expertise specifically for Windows 10 operating systems, Office 365, MS Intune and Lenovo desktop and laptop hardware. Knowledge and expertise in supporting Apple Mac OS and iOS software desirable. Experience in setting up and deploying mobile devices is desirable. Proven knowledge and expertise in supporting Microsoft Office applications especially Outlook and Teams. Experience in the use of cloud based storage solutions such as MS OneDrive and Box. Knowledge of client antivirus software within an enterprise environment. Aware of the importance of asset management and their role in updating asset inventory details. Knowledge and experience of ServiceNow is desirable. Ability to work in a customer oriented support role manning a customer drop-in desk in addition to performing floor walking to extend support right to the customer's workspace. Demonstrate excellent soft skills and customer focus. With a proactive attitude to establish and build strong customer relationships. Be comfortable to take ownership of issues, working to resolve or align to the correct support group. While keeping the customer updated. Demonstrate an analytical and systematic approach to resolving complex problems and assignments. Demonstrate an organized approach to work, and an ability to effectively troubleshoot issues. Working to resolve or direct to the correct support group.
04/10/2024
Project-based
We are recruiting for a TECHBAR Engineer on contract to work for a leading Pharmaceutical organisation based in Macclesfield. General Responsibilities/Accountabilities: Demonstrate excellent customer service skills and a desire to support end users face to face. Take ownership of IT issues and work to resolve or assign to the correct support group. Perform 1st & 2nd deskside support to the customer's client. Use troubleshooting skills and knowledge to determine the root cause of a fault to resolve or re-assign to the correct team. Support IT Tech bars and drop in clinics as well as assisting with floor walks when required. Perform IMAC activities at the deskside Update asset management tool in line with documented procedures. Manage all assets within their control. Document and report on work completed within the Service Management tool ServiceNow. Creating and updating tickets for all assistance provided. Escalate issues in line with Company processes to ensure customer demands are met. Act in accordance with Company and Customer Information Security Policies and report any potential or actual Security events or other Security risks to the organisation. Ensure Department/Contract meets SLA performance targets. Maintain and improve customer satisfaction levels. Provide local hands and eyes assistance to remote support groups. Understand and adhere to Company and Customer policies and procedures. Complete all required Customer training to adhere to compliance and regulatory requirements and to understand Customer processes. Keep skills up to date with IT industry standards as appropriate to the role/Contract Utilise the knowledge database available, identifying gaps or the need for improvements. Exhibit routine administrative skills and good literacy and numeracy skills. Act as a team player demonstrating good interpersonal skills. Demonstrates awareness of health and safety at work. Contribute to the development of technical procedures and standards to meet business and customer requirements. Possess the ability to adapt quickly to dynamic team environments to maintain a consistent effective contribution. Act as a role model for colleagues providing guidance around technical and behavioural competencies to ensure sharing of internal best practice. Specific Knowledge/Skills: The desire to achieve and maintain the highest level of customer experience at all times. With proven experience of providing face to face customer support. Excellent communication skills to work with IT support group and keep customers informed. Proven knowledge and expertise within a Microsoft Windows environment (ideally within an enterprise domain business model) including familiarity with Active Directory, software deployment technologies (SMS, SCCM, etc.), Group Policy Objects and remote control methods. Proven desktop support knowledge and expertise specifically for Windows 10 operating systems, Office 365, MS Intune and Lenovo desktop and laptop hardware. Knowledge and expertise in supporting Apple Mac OS and iOS software desirable. Experience in setting up and deploying mobile devices is desirable. Proven knowledge and expertise in supporting Microsoft Office applications especially Outlook and Teams. Experience in the use of cloud based storage solutions such as MS OneDrive and Box. Knowledge of client antivirus software within an enterprise environment. Aware of the importance of asset management and their role in updating asset inventory details. Knowledge and experience of ServiceNow is desirable. Ability to work in a customer oriented support role manning a customer drop-in desk in addition to performing floor walking to extend support right to the customer's workspace. Demonstrate excellent soft skills and customer focus. With a proactive attitude to establish and build strong customer relationships. Be comfortable to take ownership of issues, working to resolve or align to the correct support group. While keeping the customer updated. Demonstrate an analytical and systematic approach to resolving complex problems and assignments. Demonstrate an organized approach to work, and an ability to effectively troubleshoot issues. Working to resolve or direct to the correct support group.
2nd Line Support Engineer We are working with a brand new customer who are a boutique IT support services company. They have a diverse client base which is ideal for someone who is looking for a little bit of variety in the daily working lives. Job Role This role sits within the IT engineering team and will be hybrid support role comprising a mixture of dedicated onsite support, remote support and installation services for our SME customers. The successful candidate is expected to rotate between the 3 disciplines for new and existing customers. The role will be predominately be based at our offices in Surrey, where you will be part of the ServiceDesk team who are the single point of contact for all IT related queries for our customers. From there you will co-ordinate the maintenance of computer hardware, software, peripherals, as well as resolving any IT based problems. Key Responsibilities Serve as the point of contact for all IT support requests and queries for clients Installing, configuring and maintaining software and hardware components of computer and network systems Diagnosing and troubleshooting software and hardware issues Repairing and replacing damaged computer and network components Supporting people whenever they encounter challenges with computers, smartphones, tablets, printers and network devices Update the ticketing system, ensuring the call has been logged and all notes, progress and required actions have been input promptly and accurately Key Skills High level of 2nd line IT support skills and very strong troubleshooting skills Experience in the installation, configuration and support of desktop/laptops, various types of peripheral hardware (including printers, smartphones and tablets) Proven knowledge and demonstrated experience in the operation & administration of Google Workspace. Experience with Microsoft 365 would also be an advantage Eperience of managing tablets/mobiles and Windows 10/11 devices with Intune or equivalent Strong knowledge of Windows 10 and MAC operating systems Good networking fundamental skills including LAN, WAN, VPN, Routers, Firewalls Strong communication skills Driving License & own vehicle Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
04/10/2024
Full time
2nd Line Support Engineer We are working with a brand new customer who are a boutique IT support services company. They have a diverse client base which is ideal for someone who is looking for a little bit of variety in the daily working lives. Job Role This role sits within the IT engineering team and will be hybrid support role comprising a mixture of dedicated onsite support, remote support and installation services for our SME customers. The successful candidate is expected to rotate between the 3 disciplines for new and existing customers. The role will be predominately be based at our offices in Surrey, where you will be part of the ServiceDesk team who are the single point of contact for all IT related queries for our customers. From there you will co-ordinate the maintenance of computer hardware, software, peripherals, as well as resolving any IT based problems. Key Responsibilities Serve as the point of contact for all IT support requests and queries for clients Installing, configuring and maintaining software and hardware components of computer and network systems Diagnosing and troubleshooting software and hardware issues Repairing and replacing damaged computer and network components Supporting people whenever they encounter challenges with computers, smartphones, tablets, printers and network devices Update the ticketing system, ensuring the call has been logged and all notes, progress and required actions have been input promptly and accurately Key Skills High level of 2nd line IT support skills and very strong troubleshooting skills Experience in the installation, configuration and support of desktop/laptops, various types of peripheral hardware (including printers, smartphones and tablets) Proven knowledge and demonstrated experience in the operation & administration of Google Workspace. Experience with Microsoft 365 would also be an advantage Eperience of managing tablets/mobiles and Windows 10/11 devices with Intune or equivalent Strong knowledge of Windows 10 and MAC operating systems Good networking fundamental skills including LAN, WAN, VPN, Routers, Firewalls Strong communication skills Driving License & own vehicle Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
Senior Technical Services Engineer - 6 Month Fixed Term Contract - Staffordshire - Immediate Start! High-level 3rd Line Support Windows/Wintel Server Genealogy, M365, O365, SQL, Identity Access/Enta, MS Defender, SCCM and/or Endpoint, VMWare, Cloud Azure & Azure AD, Active Directory Manager, Storage & Hosting, Automated Access. Client HQ & Datacentre is in Stoke on Trent - Hybrid Working as Standard, 1 possibly 2 days on site per week £50,000 (includes £5,000 Car Allowance) + Hybrid & Flexi-Working - 2 x Days Per Week at the Client Datacentre The Client: Are a well-known High St and Online retailer who are seeking a Senior Technical Services Engineer who specialises in Microsoft Applications and Wintel Servers supporting a UK wide infrastructure. Objective: Working in a Team of IT Engineers, you will deliver first class 3rd Line Technical Support and resolving P1 & P2 scenarios effectively. Key Technical areas of your remit: High-level 3rd Line Support Windows/Wintel Server Genealogy, M365, O365, SQL, IAM, MS Defender, SCCM and/or Endpoint, VMWare, Cloud Azure & Azure AD, Active Directory Manager, Storage & Hosting, Automated Access. Investigation of P1 and P2 Incidents, MS Desktop Applications, Windows Servers, Virtualisation and Storage Components, Availability Groups, Failover Clustering, Fault Finding, Diagnostics and Documentation of Complex Issues. Liaising with 3rd party suppliers. Experience of supporting Servers, Virtualised and Storage activities through a Development, Design, Test and Implementation through a 360 Degree life cycle. Key Technical Skills: Windows/Wintel Server Genealogy M365/O365 Cloud Azure & Azure Active Directory Active Directory Manager SCCM and/or Endpoint Identity Access/ENTA MS Defender VMWare Products Configuration and Administration Storage and Hosting Experience of resolving P1 & P2 scenarios effectively BAU tasks as required ITIL Any of the following Certifications will be highly advantageous: Experience as an Technical Services Analyst or Hosting & Storage Engineer ITIL Foundation Certificate Microsoft Certified Systems Administrator (MCSA) Microsoft Certified Systems Engineer (MCSE) VMWare Certified Professional (VCP) Experience with Microsoft Azure (desirable) Experience with Microsoft 365 (essential) Experience with Microsoft Entra (essential) Experience with Microsoft Exchange Server (desirable) Experience with Active Directory Policy (Group Policy) Administration (essential) Experience with E-Mail Filtering Systems (desirable) Experience with Enterprise Anti-Virus solutions (desirable) Experience with SCOM & Enterprise Monitoring (desirable) Strong experience of creating and managing virtual and physical Servers for UNIX and Windows variant O/S knowledge of enterprise data storage devices (SANs). Call today!
04/10/2024
Senior Technical Services Engineer - 6 Month Fixed Term Contract - Staffordshire - Immediate Start! High-level 3rd Line Support Windows/Wintel Server Genealogy, M365, O365, SQL, Identity Access/Enta, MS Defender, SCCM and/or Endpoint, VMWare, Cloud Azure & Azure AD, Active Directory Manager, Storage & Hosting, Automated Access. Client HQ & Datacentre is in Stoke on Trent - Hybrid Working as Standard, 1 possibly 2 days on site per week £50,000 (includes £5,000 Car Allowance) + Hybrid & Flexi-Working - 2 x Days Per Week at the Client Datacentre The Client: Are a well-known High St and Online retailer who are seeking a Senior Technical Services Engineer who specialises in Microsoft Applications and Wintel Servers supporting a UK wide infrastructure. Objective: Working in a Team of IT Engineers, you will deliver first class 3rd Line Technical Support and resolving P1 & P2 scenarios effectively. Key Technical areas of your remit: High-level 3rd Line Support Windows/Wintel Server Genealogy, M365, O365, SQL, IAM, MS Defender, SCCM and/or Endpoint, VMWare, Cloud Azure & Azure AD, Active Directory Manager, Storage & Hosting, Automated Access. Investigation of P1 and P2 Incidents, MS Desktop Applications, Windows Servers, Virtualisation and Storage Components, Availability Groups, Failover Clustering, Fault Finding, Diagnostics and Documentation of Complex Issues. Liaising with 3rd party suppliers. Experience of supporting Servers, Virtualised and Storage activities through a Development, Design, Test and Implementation through a 360 Degree life cycle. Key Technical Skills: Windows/Wintel Server Genealogy M365/O365 Cloud Azure & Azure Active Directory Active Directory Manager SCCM and/or Endpoint Identity Access/ENTA MS Defender VMWare Products Configuration and Administration Storage and Hosting Experience of resolving P1 & P2 scenarios effectively BAU tasks as required ITIL Any of the following Certifications will be highly advantageous: Experience as an Technical Services Analyst or Hosting & Storage Engineer ITIL Foundation Certificate Microsoft Certified Systems Administrator (MCSA) Microsoft Certified Systems Engineer (MCSE) VMWare Certified Professional (VCP) Experience with Microsoft Azure (desirable) Experience with Microsoft 365 (essential) Experience with Microsoft Entra (essential) Experience with Microsoft Exchange Server (desirable) Experience with Active Directory Policy (Group Policy) Administration (essential) Experience with E-Mail Filtering Systems (desirable) Experience with Enterprise Anti-Virus solutions (desirable) Experience with SCOM & Enterprise Monitoring (desirable) Strong experience of creating and managing virtual and physical Servers for UNIX and Windows variant O/S knowledge of enterprise data storage devices (SANs). Call today!
SC Cleared Deskside Engineer Up to £35,000 + benefits Concept Resourcing are looking for a Security Cleared Deskside Engineer to provide hardware and software support, both remotely and deskside on IT products within SLA's. Working on site, full time you will be meeting customer needs in a diverse working environment, the role requires a degree of flexibility and an expectation that the core working hours are spent on customer site in Ipswich. Responsibilities Replace desktops, laptops, monitors and phones when applicable, enabling a quick resolution Perform Break fix on desktop equipment Perform IMAC activities Daily backup checks as required Complete allocated calls and maintain regular contact with Workflow Managers Provide timely, quality solution keeping the customer updated and escalating if required Refer to relevant procedures to perform role Periodically review Security Policies - to ensure full compliance with current legal, regulatory and company requirements. Carry out any tickets/non ticketed/project work as and when required. To be compliant with health and safety company policy and legislation at all times. To be considered for this opportunity, it is important that you hold SC level security clearance and have the following knowledge and skills: Knowledge of Server OS and navigation Experience with Active Directory is desirable Hardware knowledge, Laptop Keyboards, Memory, Hard drives Experience with network fault troubleshooting Experience with Network builds Experience with network printer installs and configuration Experience with Microsoft applications PC literate Interpretation of data & actions Experience with VPN and remote work on machines Good troubleshooting skills You will be a team player with excellent communication and customer service skills skills, used to working on site who can work under pressure. You will also have: IT engineering experience A good understanding of analytical troubleshooting A good understanding of networks and windows Operating systems Must be able to diagnose and repair desktops and laptops Desktop and laptop accreditation desirable Knowledge of specific customer software desirable Full UK Driving Licence Current and valid SC level clearance For more information and to apply, Click APPLY and a member of the team will be in touch.
04/10/2024
Full time
SC Cleared Deskside Engineer Up to £35,000 + benefits Concept Resourcing are looking for a Security Cleared Deskside Engineer to provide hardware and software support, both remotely and deskside on IT products within SLA's. Working on site, full time you will be meeting customer needs in a diverse working environment, the role requires a degree of flexibility and an expectation that the core working hours are spent on customer site in Ipswich. Responsibilities Replace desktops, laptops, monitors and phones when applicable, enabling a quick resolution Perform Break fix on desktop equipment Perform IMAC activities Daily backup checks as required Complete allocated calls and maintain regular contact with Workflow Managers Provide timely, quality solution keeping the customer updated and escalating if required Refer to relevant procedures to perform role Periodically review Security Policies - to ensure full compliance with current legal, regulatory and company requirements. Carry out any tickets/non ticketed/project work as and when required. To be compliant with health and safety company policy and legislation at all times. To be considered for this opportunity, it is important that you hold SC level security clearance and have the following knowledge and skills: Knowledge of Server OS and navigation Experience with Active Directory is desirable Hardware knowledge, Laptop Keyboards, Memory, Hard drives Experience with network fault troubleshooting Experience with Network builds Experience with network printer installs and configuration Experience with Microsoft applications PC literate Interpretation of data & actions Experience with VPN and remote work on machines Good troubleshooting skills You will be a team player with excellent communication and customer service skills skills, used to working on site who can work under pressure. You will also have: IT engineering experience A good understanding of analytical troubleshooting A good understanding of networks and windows Operating systems Must be able to diagnose and repair desktops and laptops Desktop and laptop accreditation desirable Knowledge of specific customer software desirable Full UK Driving Licence Current and valid SC level clearance For more information and to apply, Click APPLY and a member of the team will be in touch.
Workplace Engineer - SOE Please note this role requires all applicants to be DV Clearance eligible, and therefore those who are not Sole UK Citizens cannot be considered due to security clearance/vetting requirements, Overview We are support our client a leading Global Consultancy who are seeking a Workplace Engineer to join our End User Experience (EUE) department, supporting a diverse range of high-profile clients. As a Workplace Engineer, you will play a crucial role in the development and maintenance of the Standard Operating Environment (SOE) build image for desktop and server platforms, utilizing tools such as SCCM. This role is based in Salisbury, Wiltshire, with an onsite work arrangement and offers a competitive salary of £55k-£65k plus benefits. Responsibilities Develop the Standard Operating Environment (SOE) build image for desktop and server platforms Own and maintain the SOEs using SCCM Identify and analyze patches and their impact Assess the impact of technical changes on the SOE at an operational level Qualifications Proficiency in MDT (Microsoft Deployment Toolkit) 2012/2013 Experience in desktop/server deployment or SCCM Knowledge of standard O/S builds for Desktop or Server including Windows 7/8/10/11 Scripting skills (VB, WMI, Command Line) Ability to work independently and meet deadlines within agreed SLAs Analytical and methodical problem-solving approach MCSE/MCP Certification in Windows (preferred but not essential) Familiarity with Active Directory, Group Policy, and software deployment tools Understanding of Remedy/EARS/ServiceNOW or similar (beneficial) Day-to-day Your day-to-day activities will involve collaborating with the EUE team to ensure the smooth functioning of the SOE, analysing patches, and implementing technical changes. You will also be responsible for maintaining and updating the SOE using SCCM and addressing any operational impacts. Benefits In addition to a competitive salary, we offer a comprehensive range of core and flexible benefits, including a Peer Recognition Portal called Applaud. At our company, we actively promote Diversity & Inclusion, creating an environment where you can bring your whole self to work. About Us We are a global leader in partnering with companies to transform and manage their business through technology. With a strong heritage and deep industry expertise, we are trusted by clients to address their business needs, from strategy and design to operations, fueled by the fast-evolving world of technology. If you are looking to join a thriving company and become part of a diverse collective of free-thinkers, entrepreneurs, and industry experts, we encourage you to apply. To apply, please visit our website and submit your application. If this role isn't the right fit for you, we have a fantastic candidate referral reward program in place. We offer payouts at both interview and placement milestones. For further details, please visit our website. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.
04/10/2024
Full time
Workplace Engineer - SOE Please note this role requires all applicants to be DV Clearance eligible, and therefore those who are not Sole UK Citizens cannot be considered due to security clearance/vetting requirements, Overview We are support our client a leading Global Consultancy who are seeking a Workplace Engineer to join our End User Experience (EUE) department, supporting a diverse range of high-profile clients. As a Workplace Engineer, you will play a crucial role in the development and maintenance of the Standard Operating Environment (SOE) build image for desktop and server platforms, utilizing tools such as SCCM. This role is based in Salisbury, Wiltshire, with an onsite work arrangement and offers a competitive salary of £55k-£65k plus benefits. Responsibilities Develop the Standard Operating Environment (SOE) build image for desktop and server platforms Own and maintain the SOEs using SCCM Identify and analyze patches and their impact Assess the impact of technical changes on the SOE at an operational level Qualifications Proficiency in MDT (Microsoft Deployment Toolkit) 2012/2013 Experience in desktop/server deployment or SCCM Knowledge of standard O/S builds for Desktop or Server including Windows 7/8/10/11 Scripting skills (VB, WMI, Command Line) Ability to work independently and meet deadlines within agreed SLAs Analytical and methodical problem-solving approach MCSE/MCP Certification in Windows (preferred but not essential) Familiarity with Active Directory, Group Policy, and software deployment tools Understanding of Remedy/EARS/ServiceNOW or similar (beneficial) Day-to-day Your day-to-day activities will involve collaborating with the EUE team to ensure the smooth functioning of the SOE, analysing patches, and implementing technical changes. You will also be responsible for maintaining and updating the SOE using SCCM and addressing any operational impacts. Benefits In addition to a competitive salary, we offer a comprehensive range of core and flexible benefits, including a Peer Recognition Portal called Applaud. At our company, we actively promote Diversity & Inclusion, creating an environment where you can bring your whole self to work. About Us We are a global leader in partnering with companies to transform and manage their business through technology. With a strong heritage and deep industry expertise, we are trusted by clients to address their business needs, from strategy and design to operations, fueled by the fast-evolving world of technology. If you are looking to join a thriving company and become part of a diverse collective of free-thinkers, entrepreneurs, and industry experts, we encourage you to apply. To apply, please visit our website and submit your application. If this role isn't the right fit for you, we have a fantastic candidate referral reward program in place. We offer payouts at both interview and placement milestones. For further details, please visit our website. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.
Senior Desktop Engineer Salary: $120k-$140k + bonus Location: Chicago, IL Hybrid flexible: 3 days onsite, 2 days remote *We are unable to provide sponsorship for this role* Qualifications Collaborative and concerned with the user experience, above just the technology. MacOS experience, experience providing support with configuring in JAMF. Experience with Intune. Using the tool is not enough, must be able to configure with the tools, and be in the weeds, ex. knows how to set up Intune, or roll out JAMF. 7 years of experience across an enterprise sized company (500-1,000's of computers/users) 7 years of MacOS/Windows (a mix is acceptable) Windows 10 or 11 Experience with using WMI, registry, log files, events, and in-place upgrades Preferred Bachelor's degree PowerShell Scripting Experience transitioning a company to Intune Experience with Microsoft Autopilot Responsibilities Act as technical subject matter expert for all company Workstation technologies and issues, including Windows 10/11, Google Chrome, and Microsoft Edge. Act as technical subject matter expert for desktop management related technologies including Microsoft Intune, Microsoft Endpoint Configuration Manager, PowerShell, Patch My PC, Aternity, PSAppDeploy Toolkit, Group Policy, BeyondTrust Endpoint Privilege Manager, and Flexera Admin Studio and AppPortal. Use Workstation monitoring tools, develop queries and reports, create custom inventory and events, and provide data-driven analysis of the Workstation environment. Design, document, support, and troubleshoot the Workstation patching process. Troubleshoot difficult problems encountered with the PC environment and work with the internal application support teams to provide comprehensive solutions to these complex problems.
03/10/2024
Full time
Senior Desktop Engineer Salary: $120k-$140k + bonus Location: Chicago, IL Hybrid flexible: 3 days onsite, 2 days remote *We are unable to provide sponsorship for this role* Qualifications Collaborative and concerned with the user experience, above just the technology. MacOS experience, experience providing support with configuring in JAMF. Experience with Intune. Using the tool is not enough, must be able to configure with the tools, and be in the weeds, ex. knows how to set up Intune, or roll out JAMF. 7 years of experience across an enterprise sized company (500-1,000's of computers/users) 7 years of MacOS/Windows (a mix is acceptable) Windows 10 or 11 Experience with using WMI, registry, log files, events, and in-place upgrades Preferred Bachelor's degree PowerShell Scripting Experience transitioning a company to Intune Experience with Microsoft Autopilot Responsibilities Act as technical subject matter expert for all company Workstation technologies and issues, including Windows 10/11, Google Chrome, and Microsoft Edge. Act as technical subject matter expert for desktop management related technologies including Microsoft Intune, Microsoft Endpoint Configuration Manager, PowerShell, Patch My PC, Aternity, PSAppDeploy Toolkit, Group Policy, BeyondTrust Endpoint Privilege Manager, and Flexera Admin Studio and AppPortal. Use Workstation monitoring tools, develop queries and reports, create custom inventory and events, and provide data-driven analysis of the Workstation environment. Design, document, support, and troubleshoot the Workstation patching process. Troubleshoot difficult problems encountered with the PC environment and work with the internal application support teams to provide comprehensive solutions to these complex problems.
Description: If you are a software engineer with a genuine interest in technology, sound C#.NET experience, and passion to deliver cutting-edge products, we have a perfect job for you. In our international team you can further advance your skills and deliver products that generate value for our trading activities. Working as a software engineer: This Company follows a startup-like approach promoting agile development practices Testing and adopting new technologies and ideas is considered an essential part of software craftsmanship allowing the company to seize new business opportunities; the company encourages and sponsors training courses, lab time, conferences etc. Developers gain valuable business knowledge by working closely with many different teams within the company across Europe We mainly work with the following technologies/tools: C#.NET/.NET core; MS SQL, Angular; Azure DevOps and Octopus. Responsibilities: Build best in class products as part of an effective, highly motivated and agile development team, responsible for a medium size portfolio of business applications Deliver new features in line with customer's expectations, while maintaining high level of coding standards (clean code, automated tests) Promote good coding culture and contribute to continuous improvement of our DevOps culture (CI/CD, pull requests, pair programming, ) Support the team by contributing to continuous improvement of DevOps culture and tooling Take over end-to-end responsibility for some applications (operations and first line support is covered by an operations team) Profile Must have: University degree in computer science or a quantitative subject Strong experience with development of business applications using C#.NET and REST APIs; 7+ years of OOP experience (out of that at least 3+ years in C#.NET) 3+ years of experience with automated testing (unit, integration, regression tests) Some experience building frontends for web or desktop (Angular, WPF) Willingness to participate in team workshops at our headquarters in Switzerland Very good command of written and spoken English Nice to have experiences: Databases (MS SQL, Cassandra), Message brokers (Kafka, RabbitMQ) Service oriented architectures: microservices, domain services, containers (Docker, Kubernetes) Azure DevOps, Jenkins, Octopus Observability frameworks (Grafana, ELK) Financial or commodity industry background Compensation: We offer a highly competitive compensation package Bonus scheme linked to performance Benefits: food tickets, free language courses, gym discounts, option to work mostly remotely Job Title: Senior Fullstack Software Engineer (C#.NET) Location: Madrid, Spain Job Type: Permanent TEKsystems, an Allegis Group company. Allegis Group AG, Aeschengraben 20, CH-4051 Basel, Switzerland. Registration No. CHE-101.865.121. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at our website. To access our Online Privacy Notice, which explains what information we may collect, use, share, and store about you, and describes your rights and choices about this, please go our website. We are part of a global network of companies and as a result, the personal data you provide will be shared within Allegis Group and transferred and processed outside the UK, Switzerland and European Economic Area subject to the protections described in the Allegis Group Online Privacy Notice. We store personal data in the UK, EEA, Switzerland and the USA. If you would like to exercise your privacy rights, please visit the "Contacting Us" section of our Online Privacy Notice on our website for details on how to contact us. To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID if there is an account associated with your request, or identifying information such as your address or date of birth, before proceeding with your request. commitments under the UK Data Protection Act, EU-U.S. Privacy Shield or the Swiss-U.S. Privacy Shield.
03/10/2024
Full time
Description: If you are a software engineer with a genuine interest in technology, sound C#.NET experience, and passion to deliver cutting-edge products, we have a perfect job for you. In our international team you can further advance your skills and deliver products that generate value for our trading activities. Working as a software engineer: This Company follows a startup-like approach promoting agile development practices Testing and adopting new technologies and ideas is considered an essential part of software craftsmanship allowing the company to seize new business opportunities; the company encourages and sponsors training courses, lab time, conferences etc. Developers gain valuable business knowledge by working closely with many different teams within the company across Europe We mainly work with the following technologies/tools: C#.NET/.NET core; MS SQL, Angular; Azure DevOps and Octopus. Responsibilities: Build best in class products as part of an effective, highly motivated and agile development team, responsible for a medium size portfolio of business applications Deliver new features in line with customer's expectations, while maintaining high level of coding standards (clean code, automated tests) Promote good coding culture and contribute to continuous improvement of our DevOps culture (CI/CD, pull requests, pair programming, ) Support the team by contributing to continuous improvement of DevOps culture and tooling Take over end-to-end responsibility for some applications (operations and first line support is covered by an operations team) Profile Must have: University degree in computer science or a quantitative subject Strong experience with development of business applications using C#.NET and REST APIs; 7+ years of OOP experience (out of that at least 3+ years in C#.NET) 3+ years of experience with automated testing (unit, integration, regression tests) Some experience building frontends for web or desktop (Angular, WPF) Willingness to participate in team workshops at our headquarters in Switzerland Very good command of written and spoken English Nice to have experiences: Databases (MS SQL, Cassandra), Message brokers (Kafka, RabbitMQ) Service oriented architectures: microservices, domain services, containers (Docker, Kubernetes) Azure DevOps, Jenkins, Octopus Observability frameworks (Grafana, ELK) Financial or commodity industry background Compensation: We offer a highly competitive compensation package Bonus scheme linked to performance Benefits: food tickets, free language courses, gym discounts, option to work mostly remotely Job Title: Senior Fullstack Software Engineer (C#.NET) Location: Madrid, Spain Job Type: Permanent TEKsystems, an Allegis Group company. Allegis Group AG, Aeschengraben 20, CH-4051 Basel, Switzerland. Registration No. CHE-101.865.121. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at our website. To access our Online Privacy Notice, which explains what information we may collect, use, share, and store about you, and describes your rights and choices about this, please go our website. We are part of a global network of companies and as a result, the personal data you provide will be shared within Allegis Group and transferred and processed outside the UK, Switzerland and European Economic Area subject to the protections described in the Allegis Group Online Privacy Notice. We store personal data in the UK, EEA, Switzerland and the USA. If you would like to exercise your privacy rights, please visit the "Contacting Us" section of our Online Privacy Notice on our website for details on how to contact us. To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID if there is an account associated with your request, or identifying information such as your address or date of birth, before proceeding with your request. commitments under the UK Data Protection Act, EU-U.S. Privacy Shield or the Swiss-U.S. Privacy Shield.
Devonshire Hayes have partnered with an excellent company to help them secure a talented IT Support Analyst to join their team. You will be tasked with the following, Various PC & Laptop Hardware Windows Desktop Operation Systems Windows Server Operating Systems Microsoft 365 use and support Experience in security tools AV/EDR/spam filtering/web filtering Basic networking DHCP/DNS, etc. Customer service skills/customer-facing experience The ideal candidate will be able to attend the office 3 days per week, you will also need to be able to attend client sites (therefore you must have a valid UK driving licence).
03/10/2024
Full time
Devonshire Hayes have partnered with an excellent company to help them secure a talented IT Support Analyst to join their team. You will be tasked with the following, Various PC & Laptop Hardware Windows Desktop Operation Systems Windows Server Operating Systems Microsoft 365 use and support Experience in security tools AV/EDR/spam filtering/web filtering Basic networking DHCP/DNS, etc. Customer service skills/customer-facing experience The ideal candidate will be able to attend the office 3 days per week, you will also need to be able to attend client sites (therefore you must have a valid UK driving licence).
Request Technology - Craig Johnson
Chicago, Illinois
*We are unable to provide sponsorship for this permanent Full time role in Chicago* *Position is bonus eligible* Prestigious Firm is currently seeking a Senior Desktop Engineer with good Intune experience Candidate will provide service to the Firm regarding all Desktop matters. This team configures laptops (they do not set up laptops, rather configure). They deploy all updates to the firm, package software, computer management, responsible for all policy and settings for managing devices and more. There are three levels of helpdesk at Sidley, Service Desk level 1, Deskside level 2 and this team, Level three which consists of complex configurations, set up and troubleshooting. Qualifications: MacOS experience, experience providing support with configuring in JAMF. Someone that has experience using Intune on a daily basis would be of great value. Experienced writing PowerShell scripts - plus BA is preferred, but not required. 7 years of experience across an enterprise sized company (500-1,000's of computers/users) 7 years of MacOS/Windows (a mix is acceptable) Windows 10 or 11 Experience with using WMI, registry, log files, events, and in-place upgrades Responsibilities: MacOS initiative, we have never managed MAC in the past, so we are putting them on the network and creating a MacOS house, ground floor OS standing up Mac Management Windows 11 is coming next year, which is a project that is kicking off and we are transitioning to Autopilot instead of imaging. We are in the infancy stages of Code Management We are Transitioning from group policies to Intune, and want to grow the possibilities. Looking to get a remote managing and monitoring (RMM) tool next year, to manage system devices remotely. Any systems suggestions are welcomed.
02/10/2024
Full time
*We are unable to provide sponsorship for this permanent Full time role in Chicago* *Position is bonus eligible* Prestigious Firm is currently seeking a Senior Desktop Engineer with good Intune experience Candidate will provide service to the Firm regarding all Desktop matters. This team configures laptops (they do not set up laptops, rather configure). They deploy all updates to the firm, package software, computer management, responsible for all policy and settings for managing devices and more. There are three levels of helpdesk at Sidley, Service Desk level 1, Deskside level 2 and this team, Level three which consists of complex configurations, set up and troubleshooting. Qualifications: MacOS experience, experience providing support with configuring in JAMF. Someone that has experience using Intune on a daily basis would be of great value. Experienced writing PowerShell scripts - plus BA is preferred, but not required. 7 years of experience across an enterprise sized company (500-1,000's of computers/users) 7 years of MacOS/Windows (a mix is acceptable) Windows 10 or 11 Experience with using WMI, registry, log files, events, and in-place upgrades Responsibilities: MacOS initiative, we have never managed MAC in the past, so we are putting them on the network and creating a MacOS house, ground floor OS standing up Mac Management Windows 11 is coming next year, which is a project that is kicking off and we are transitioning to Autopilot instead of imaging. We are in the infancy stages of Code Management We are Transitioning from group policies to Intune, and want to grow the possibilities. Looking to get a remote managing and monitoring (RMM) tool next year, to manage system devices remotely. Any systems suggestions are welcomed.
*We are unable to sponsor as this is a permanent Full time role* *Hybrid, 3 days onsite, 2 days remote* A prestigious company is looking for a Senior Desktop Engineer. This engineer will help the team transition to Intune, along with configuring Laptops both Maca & Windows. (they do not set up laptops). This role will be level 3 support and will do configuration/troubleshooting of MacOS and Windows 10 or 11for 500-1,000 users. Qualifications/Responsibilities: Provide service to the Firm regarding all Desktop matters. This team configures laptops (they do not set up laptops, rather configure). They deploy all updates to the firm, package software, computer management, responsible for all policy and settings for managing devices and more. BA is preferred, but not required.Collaborative and concerned with the user experience, above just the technology. MacOS experience, experience providing support with configuring in JAMF. Someone that has experience using Intune on a daily basis would be of great value. Experienced writing PowerShell scripts - plus 7 years of experience across an enterprise sized company (500-1,000's of computers/users) 7 years of MacOS/Windows (a mix is acceptable) Windows 10 or 11 Experience with using WMI, registry, log files, events, and in-place upgrades Using the tool is not enough, they must be able to configure with the tools, and be in the weeds, ex. know how to set up InTune, or roll out JAMF. A candidate with experience transitioning a company to InTune is great, especially with experience in AutoPilot, MacOS initiative, we have never managed MAC in the past, so we are putting them on the network and creating a MacOS house, ground floor OS standing up Mac Management Windows 11 is coming next year, which is a project that is kicking off and we are transitioning to Autopilot instead of imaging. We are Transitioning from group policies to Intune, and want to grow the possibilities.
02/10/2024
Full time
*We are unable to sponsor as this is a permanent Full time role* *Hybrid, 3 days onsite, 2 days remote* A prestigious company is looking for a Senior Desktop Engineer. This engineer will help the team transition to Intune, along with configuring Laptops both Maca & Windows. (they do not set up laptops). This role will be level 3 support and will do configuration/troubleshooting of MacOS and Windows 10 or 11for 500-1,000 users. Qualifications/Responsibilities: Provide service to the Firm regarding all Desktop matters. This team configures laptops (they do not set up laptops, rather configure). They deploy all updates to the firm, package software, computer management, responsible for all policy and settings for managing devices and more. BA is preferred, but not required.Collaborative and concerned with the user experience, above just the technology. MacOS experience, experience providing support with configuring in JAMF. Someone that has experience using Intune on a daily basis would be of great value. Experienced writing PowerShell scripts - plus 7 years of experience across an enterprise sized company (500-1,000's of computers/users) 7 years of MacOS/Windows (a mix is acceptable) Windows 10 or 11 Experience with using WMI, registry, log files, events, and in-place upgrades Using the tool is not enough, they must be able to configure with the tools, and be in the weeds, ex. know how to set up InTune, or roll out JAMF. A candidate with experience transitioning a company to InTune is great, especially with experience in AutoPilot, MacOS initiative, we have never managed MAC in the past, so we are putting them on the network and creating a MacOS house, ground floor OS standing up Mac Management Windows 11 is coming next year, which is a project that is kicking off and we are transitioning to Autopilot instead of imaging. We are Transitioning from group policies to Intune, and want to grow the possibilities.
Are you a techy problem solver with a passion for delivering top-notch IT solutions? Join our dynamic MSP client's team as a Desktop Engineer! You'll work hands-on with clients, supporting and troubleshooting to help them with their technical issues resolved as quickly as possible via telephone and tickets. A great opportunity to join a fast paced environment offering you plenty of progression, support and training to take your career to the next level What You'll Do: - Offer support to customers and clients on the phone - Helping take orders from customers and ordering equipment - Troubleshoot and resolve hardware and software issues. - Collaborate with teams to deliver smooth IT implementations. - Provide exceptional customer support and technical advice. Key Skills & Experience: - Solid experience in desktop implementations (Windows/macOS). - Proficiency in troubleshooting hardware/software. - Knowledge of Active Directory, Office 365, and cloud solutions. - Strong communication and problem-solving skills. - Experience with supporting and administering Networks - Previous experience in an MSP environment (Desirable). Location: Liverpool Work Pattern: 8:30am - 5:30pm Monday to Friday (Hybrid) Salary: £25k-£28k DOE If you have the relevant skills above and want to join a growing and market leading MSP in the Liverpool area that can offer you further career development opportunities, training, hybrid working and a competitive contract package, we want to hear from you! This is an urgent role that needs filling ASAP so apply now!
02/10/2024
Full time
Are you a techy problem solver with a passion for delivering top-notch IT solutions? Join our dynamic MSP client's team as a Desktop Engineer! You'll work hands-on with clients, supporting and troubleshooting to help them with their technical issues resolved as quickly as possible via telephone and tickets. A great opportunity to join a fast paced environment offering you plenty of progression, support and training to take your career to the next level What You'll Do: - Offer support to customers and clients on the phone - Helping take orders from customers and ordering equipment - Troubleshoot and resolve hardware and software issues. - Collaborate with teams to deliver smooth IT implementations. - Provide exceptional customer support and technical advice. Key Skills & Experience: - Solid experience in desktop implementations (Windows/macOS). - Proficiency in troubleshooting hardware/software. - Knowledge of Active Directory, Office 365, and cloud solutions. - Strong communication and problem-solving skills. - Experience with supporting and administering Networks - Previous experience in an MSP environment (Desirable). Location: Liverpool Work Pattern: 8:30am - 5:30pm Monday to Friday (Hybrid) Salary: £25k-£28k DOE If you have the relevant skills above and want to join a growing and market leading MSP in the Liverpool area that can offer you further career development opportunities, training, hybrid working and a competitive contract package, we want to hear from you! This is an urgent role that needs filling ASAP so apply now!
2nd Line IT Support Engineer/Junior Consultant (Azure, M365, Meraki) We are hiring for an experienced 2nd Line Support Engineer/Junior Consultant with a background of supporting a variety of complex and at times, challenging environments which are predominantly focused on cloud environments built with Azure and M365 estate. Any Cisco Meraki experience would be considered advantageous but not essential. Candidates wishing to apply for this position will need to have the right attitude, be driven and ambitious and at the same time be supportive and naturally inquisitive. The successful 2nd Line Support Engineer/Junior Consultant will be responsible for tackling 1st line escalations and working closely with 3rd line engineers to resolve where required. You will have the desire to learn, progress and be responsible for the deployment, config and management of projects, managing clients and progressing into the pre-sales space. Technologies will include - Azure Virtual Desktops, Microsoft Intune, Sophos, DUO, Mimecast and the M365 suite. Candidates wishing to apply for this position will have good solid communication skills (both written and spoken), reside within a 1 hour commute of Gatwick/Crawley and have a full UK Driving Licence. Salary: up to £32,000 Per Annum Location: Gatwick/Crawley
02/10/2024
Full time
2nd Line IT Support Engineer/Junior Consultant (Azure, M365, Meraki) We are hiring for an experienced 2nd Line Support Engineer/Junior Consultant with a background of supporting a variety of complex and at times, challenging environments which are predominantly focused on cloud environments built with Azure and M365 estate. Any Cisco Meraki experience would be considered advantageous but not essential. Candidates wishing to apply for this position will need to have the right attitude, be driven and ambitious and at the same time be supportive and naturally inquisitive. The successful 2nd Line Support Engineer/Junior Consultant will be responsible for tackling 1st line escalations and working closely with 3rd line engineers to resolve where required. You will have the desire to learn, progress and be responsible for the deployment, config and management of projects, managing clients and progressing into the pre-sales space. Technologies will include - Azure Virtual Desktops, Microsoft Intune, Sophos, DUO, Mimecast and the M365 suite. Candidates wishing to apply for this position will have good solid communication skills (both written and spoken), reside within a 1 hour commute of Gatwick/Crawley and have a full UK Driving Licence. Salary: up to £32,000 Per Annum Location: Gatwick/Crawley
Regional IT Support Engineer | Up to £35k + 5k Car- Scotland Would you like the opportunity to work for a leading company within their industry, one that will offer you a career progression opportunity to progress your IT Support career from 2 line to 3rd line? Also providing a very down to earth working environment where you can freely discuss issues and ideas. Don't worry if you're coming from a different IT background, the key thing is your 2nd/3rd line skills, your eagerness to learn, your problem solving skills and your ability to work as part of a team and take ownership. Your passion for providing a great IT service will go a long way here. To succeed in this role you must be able to drive and enjoy travelling to different sites and have previous experience in a field based role. Our Regional IT Service Specialist provides onsite IT support duties to our customers at various sites. This is a technical customer-facing, field-based role to ensure the integrity of our centres-based IT services. You will work very closely with our customers and key stakeholders, across our centres. You will be constantly seeking ways to provide great IT service to our customers, both internal and external. This is the perfect role for a technician who has a year or two of experience within a support based role with field based work. You will have the following experience to excel in this role: Microsoft Windows server administration. Windows Desktop imaging, support, and administration. Experience in managing IT service, support, and project delivery initiatives. Experience in VIP/Senior management support, education, and training. Sound understanding of Active Directory and Group Policy configuration. Hands on network experience of LAN/WAN, wireless networks, Switches, Routers, and security technologies such as Firewalls. Mobile technology support of devices such as apple, android, and Microsoft platforms. Good understanding of audio/visual components and supporting technologies. As the Regional IT Service Specialist, you will support a number of centres across the country, this will mean to Glasgow, Edinburgh and other Scotland branches and will take ownership of IT issues. You will develop and maintain a deep level of understanding of the Centre IT infrastructure including architecture such as network, server, desktop, backup & recovery processes. You will provide both hands-on technical support duties and supervision of our Centres third party IT suppliers, as well as supporting in non-technical issues where appropriate. You will be given a salary of up to £35,000 + car allowance which can be used for one of their Band 4 vehicles or put on top of your salary as £5,000. The role comes with some great benefits such matched pension up to 5%, 25 days holiday and many more! Get your application over now you won't want to miss out on this fantastic opportunity. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
02/10/2024
Full time
Regional IT Support Engineer | Up to £35k + 5k Car- Scotland Would you like the opportunity to work for a leading company within their industry, one that will offer you a career progression opportunity to progress your IT Support career from 2 line to 3rd line? Also providing a very down to earth working environment where you can freely discuss issues and ideas. Don't worry if you're coming from a different IT background, the key thing is your 2nd/3rd line skills, your eagerness to learn, your problem solving skills and your ability to work as part of a team and take ownership. Your passion for providing a great IT service will go a long way here. To succeed in this role you must be able to drive and enjoy travelling to different sites and have previous experience in a field based role. Our Regional IT Service Specialist provides onsite IT support duties to our customers at various sites. This is a technical customer-facing, field-based role to ensure the integrity of our centres-based IT services. You will work very closely with our customers and key stakeholders, across our centres. You will be constantly seeking ways to provide great IT service to our customers, both internal and external. This is the perfect role for a technician who has a year or two of experience within a support based role with field based work. You will have the following experience to excel in this role: Microsoft Windows server administration. Windows Desktop imaging, support, and administration. Experience in managing IT service, support, and project delivery initiatives. Experience in VIP/Senior management support, education, and training. Sound understanding of Active Directory and Group Policy configuration. Hands on network experience of LAN/WAN, wireless networks, Switches, Routers, and security technologies such as Firewalls. Mobile technology support of devices such as apple, android, and Microsoft platforms. Good understanding of audio/visual components and supporting technologies. As the Regional IT Service Specialist, you will support a number of centres across the country, this will mean to Glasgow, Edinburgh and other Scotland branches and will take ownership of IT issues. You will develop and maintain a deep level of understanding of the Centre IT infrastructure including architecture such as network, server, desktop, backup & recovery processes. You will provide both hands-on technical support duties and supervision of our Centres third party IT suppliers, as well as supporting in non-technical issues where appropriate. You will be given a salary of up to £35,000 + car allowance which can be used for one of their Band 4 vehicles or put on top of your salary as £5,000. The role comes with some great benefits such matched pension up to 5%, 25 days holiday and many more! Get your application over now you won't want to miss out on this fantastic opportunity. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
NO SPONSORSHIP Senior Desktop Engineer hybrid 3 days onsite and 2 days remote w/flexibility Dearborn St, Chicago, IL SALARY: $120K - low $140sK PLUS BONUS ($1.2K - $10K) Position can grow into an Architecture or Manager level role, a smart team, and a hiring manager concerned with career pathing. o Collaborative and concerned with the user experience, above just the technology. o MacOS experience, experience providing support with configuring in JAMF. o Someone that has experience using Intune on a daily basis would be of great value. o Experienced writing PowerShell scripts - plus o BA is preferred, but not required. o 7 years of experience across an enterprise sized company (500-1,000's of computers/users) o 7 years of MacOS/Windows (a mix is acceptable) Windows 10 or 11 o Experience with using WMI, registry, log files, events, and in-place upgrades o MacOS initiative, we have never managed MAC in the past, so we are putting them on the network and creating a MacOS house, ground floor OS standing up Mac Management o Windows 11 is coming next year, which is a project that is kicking off and we are transitioning to Autopilot instead of imaging. o We are in the infancy stages of Code Management o We are Transitioning from group policies to Intune, and want to grow the possibilities. o Sidley is looking to get a remote managing and monitoring (RMM) tool next year, to manage system devices remotely. Any systems suggestions are welcomed. RMM.
01/10/2024
Full time
NO SPONSORSHIP Senior Desktop Engineer hybrid 3 days onsite and 2 days remote w/flexibility Dearborn St, Chicago, IL SALARY: $120K - low $140sK PLUS BONUS ($1.2K - $10K) Position can grow into an Architecture or Manager level role, a smart team, and a hiring manager concerned with career pathing. o Collaborative and concerned with the user experience, above just the technology. o MacOS experience, experience providing support with configuring in JAMF. o Someone that has experience using Intune on a daily basis would be of great value. o Experienced writing PowerShell scripts - plus o BA is preferred, but not required. o 7 years of experience across an enterprise sized company (500-1,000's of computers/users) o 7 years of MacOS/Windows (a mix is acceptable) Windows 10 or 11 o Experience with using WMI, registry, log files, events, and in-place upgrades o MacOS initiative, we have never managed MAC in the past, so we are putting them on the network and creating a MacOS house, ground floor OS standing up Mac Management o Windows 11 is coming next year, which is a project that is kicking off and we are transitioning to Autopilot instead of imaging. o We are in the infancy stages of Code Management o We are Transitioning from group policies to Intune, and want to grow the possibilities. o Sidley is looking to get a remote managing and monitoring (RMM) tool next year, to manage system devices remotely. Any systems suggestions are welcomed. RMM.