We are looking for a 2nd Line Support/Bespoke for CTIS (Clinical Trial Information System) to work for multinational client in Amsterdam - Start Date: 01/12/2024 - Duration: 31/12/2025, extensions possible - Location of work: 100% offsite - Remotely Candidate should be citizen of member states of the European Union (EU nationality) Task description: Resolution of Incidents and Service requests. Administer day-to-day operations to satisfy continuity of service, recovery, security and performance needs. Application troubleshooting, deployments, minor configuration changes. End-to-end infrastructure/application monitoring. Job requirements: Bachelor degree of 3 years attested by a diploma, in Computer Science; Proven IT Support Analyst/Service Desk experience of minimum 4 years; Proven Application Developer Experience Experience with: ITSM Tools (Jira or Service Now), Oracle/SQL, IAM (AD, Azure AD or any other Identity Access Management tools), Java, JavaScript, Office Tools (Excel, Word); Additional experience: System administration (Roles and permissions) SQL Developer (Any similar tool) XML Security certificate types SAP Functional and Basis Service Now Professional Certificates/Trainings: ITIL V4 XML Java Java Message Service (JMS) JavaScript J2EE JSP/JSF MS .Net Oracle DBA OBIEE Visual Basic 6 PL/SQL SQL SAP (EHP7, Netweaver, etc) Flex Documentum Filemaker PhP Informatica (MDM) Cascading Style Sheets (CSS) VBA - MS Word templates MS Intune MS defender MS Windows setup, configuration, troubleshooting Windows Scripting languages - eg PowerShell Microsoft 365 administration and development Document management and MS SharePoint Service Now ITSM and DevOps administration Cloud services administration (Azure, AWS, Google, Oracle) Strong communications skills; English is mandatory (minimum level B2); Experience in communicating in English with non-native English speakers; Ability to provide support over the phone; excellent phone conversation skills, professional demeanour; Good organizational skills and the ability to work responsibly with or without direct supervision; Team player with a willingness to offer and provide help to non-technical users; Ability to build good and strong relationships with the End-User base Ability to work in unusual situations, flexibility and a willingness to undertake tasks not directly related to the job description; Ability to exercise patience and to remain composed and professional always and especially when under pressure ; Ability to handle a constantly changing flow of traffic; remain productive during slow times, be able to multitask effectively during busy times; infeurope is a Luxembourg-based IT service provider, designing, developing and managing multilingual information and documentary systems in many application areas and business sectors. For more than 38 years we have delivered IT systems and solutions.
04/10/2024
Project-based
We are looking for a 2nd Line Support/Bespoke for CTIS (Clinical Trial Information System) to work for multinational client in Amsterdam - Start Date: 01/12/2024 - Duration: 31/12/2025, extensions possible - Location of work: 100% offsite - Remotely Candidate should be citizen of member states of the European Union (EU nationality) Task description: Resolution of Incidents and Service requests. Administer day-to-day operations to satisfy continuity of service, recovery, security and performance needs. Application troubleshooting, deployments, minor configuration changes. End-to-end infrastructure/application monitoring. Job requirements: Bachelor degree of 3 years attested by a diploma, in Computer Science; Proven IT Support Analyst/Service Desk experience of minimum 4 years; Proven Application Developer Experience Experience with: ITSM Tools (Jira or Service Now), Oracle/SQL, IAM (AD, Azure AD or any other Identity Access Management tools), Java, JavaScript, Office Tools (Excel, Word); Additional experience: System administration (Roles and permissions) SQL Developer (Any similar tool) XML Security certificate types SAP Functional and Basis Service Now Professional Certificates/Trainings: ITIL V4 XML Java Java Message Service (JMS) JavaScript J2EE JSP/JSF MS .Net Oracle DBA OBIEE Visual Basic 6 PL/SQL SQL SAP (EHP7, Netweaver, etc) Flex Documentum Filemaker PhP Informatica (MDM) Cascading Style Sheets (CSS) VBA - MS Word templates MS Intune MS defender MS Windows setup, configuration, troubleshooting Windows Scripting languages - eg PowerShell Microsoft 365 administration and development Document management and MS SharePoint Service Now ITSM and DevOps administration Cloud services administration (Azure, AWS, Google, Oracle) Strong communications skills; English is mandatory (minimum level B2); Experience in communicating in English with non-native English speakers; Ability to provide support over the phone; excellent phone conversation skills, professional demeanour; Good organizational skills and the ability to work responsibly with or without direct supervision; Team player with a willingness to offer and provide help to non-technical users; Ability to build good and strong relationships with the End-User base Ability to work in unusual situations, flexibility and a willingness to undertake tasks not directly related to the job description; Ability to exercise patience and to remain composed and professional always and especially when under pressure ; Ability to handle a constantly changing flow of traffic; remain productive during slow times, be able to multitask effectively during busy times; infeurope is a Luxembourg-based IT service provider, designing, developing and managing multilingual information and documentary systems in many application areas and business sectors. For more than 38 years we have delivered IT systems and solutions.
Are you a Senior Technical Support Analyst looking for your next career opportunity? Are you looking for a fast paced business that works with customers on the next technology? Are you looking for an opportunity to learn new technology and take on more responsibilities? Join our dynamic MSP client's team as a Senior Technical Analyst! You'll work hands-on with clients and colleagues working on all levels of IT Support, plenty of technical projects, some presales work and working with customers with the on boarding and solution assessment. A very exciting opportunity to join a well established MSP and take your career to the next level! What You'll Do: - Act as an escalation point for the other Support Engineers offering advice and guidance - Delivering and managing client projects - Monitor and manage client issues ensuring they are moved along and completed in a timely manner - Investigating technical faults and providing regular updates to the clients - Occasionally you may be required to step up and deputise for the Support Manager or Service Desk Manager when out of office. - Collaborate with all levels of colleagues to deliver smooth IT implementations. - Provide exceptional customer support and technical advice whilst working to SLAs and KPIs Key Skills & Experience: - Windows Server 2016, 2019 and 2022 - Office 365 - Exchange, SharePoint (Admin and Migrations), Dynamics etc - Azure - Scoping and building Virtual Machines, Networking and overall management - Experience with Cyber Security tools and technologies - VoIP installation, configuration and general administration - Proficient in networking support with Switches, Routers, access points, Firewalls, VPNs, VLANs, DNS, DHCP, TCP/IP and WAN/LAN technologies - Strong communication and problem-solving skills. - Previous experience in an MSP environment Location: Liverpool Work Pattern: 8:30am - 5:30pm Monday to Friday (Hybrid) Salary: £40k-£50k DOE If you have the relevant skills above and want to join a growing and market leading MSP in the Liverpool area that can offer you further career development opportunities, training, hybrid working and a competitive contract package, we want to hear from you! This is an urgent role that needs filling ASAP so apply now!
02/10/2024
Full time
Are you a Senior Technical Support Analyst looking for your next career opportunity? Are you looking for a fast paced business that works with customers on the next technology? Are you looking for an opportunity to learn new technology and take on more responsibilities? Join our dynamic MSP client's team as a Senior Technical Analyst! You'll work hands-on with clients and colleagues working on all levels of IT Support, plenty of technical projects, some presales work and working with customers with the on boarding and solution assessment. A very exciting opportunity to join a well established MSP and take your career to the next level! What You'll Do: - Act as an escalation point for the other Support Engineers offering advice and guidance - Delivering and managing client projects - Monitor and manage client issues ensuring they are moved along and completed in a timely manner - Investigating technical faults and providing regular updates to the clients - Occasionally you may be required to step up and deputise for the Support Manager or Service Desk Manager when out of office. - Collaborate with all levels of colleagues to deliver smooth IT implementations. - Provide exceptional customer support and technical advice whilst working to SLAs and KPIs Key Skills & Experience: - Windows Server 2016, 2019 and 2022 - Office 365 - Exchange, SharePoint (Admin and Migrations), Dynamics etc - Azure - Scoping and building Virtual Machines, Networking and overall management - Experience with Cyber Security tools and technologies - VoIP installation, configuration and general administration - Proficient in networking support with Switches, Routers, access points, Firewalls, VPNs, VLANs, DNS, DHCP, TCP/IP and WAN/LAN technologies - Strong communication and problem-solving skills. - Previous experience in an MSP environment Location: Liverpool Work Pattern: 8:30am - 5:30pm Monday to Friday (Hybrid) Salary: £40k-£50k DOE If you have the relevant skills above and want to join a growing and market leading MSP in the Liverpool area that can offer you further career development opportunities, training, hybrid working and a competitive contract package, we want to hear from you! This is an urgent role that needs filling ASAP so apply now!
Your new company This Facilities Management business is in a great position to add another 2nd line Support Engineer to their team. You'll be based in their head office North of Salisbury, so will require your own transport, but there is free parking available. You will be working for an organisation who provide services to the MOD and will be able to work on a hybrid basis, which will usually be 2 days a week on site just outside of Salisbury. Your new role As part of the IT Service Desk team, the 2nd line engineer will provide effective and efficient technical support to the clients' users (mainly over the phone, but also sometimes in person) to keep the business users productive. What you will be doing: Provide IT support to users via the IT Service Desk to ensure that our business can use IT Services as expected. Handle and manage incoming calls and online requests to the IT Service Desk, and log within the Service Management tool (Halo). Ensure that all IT Incidents and Service Requests are resolved in an effective, efficient, and customer-centric manner, with updates recorded in Halo as appropriate. Understand and follow agreed IT Service Management processes, and ensure colleagues are informed on the best way to interact with the IT Service Desk. Coordinate effectively with other IT Support Analysts and provide support and guidance to other IT department team members. Ensure user awareness and compliance with relevant policies and procedures (eg IT Security). Identify and help deliver continuous improvement to IT Services. What you'll need to succeed You must be eligible for SC clearance (lived and worked in the UK for the last 5 years minimum) Windows 11. Experience with Service Management tools. Experience of integrating Service Management tools with other platforms (eg Sharepoint) to support continuous improvement. IT Service Desk reporting (eg ticket analysis, reporting on KPIs such as 'first time fix', trend analysis). Experience of hardware and software refresh initiatives, including provisioning of end-user devices. Experience of device configuration management tools, such as Microsoft Endpoint Configuration Manager (SCCM). Problem Management. ITIL Foundation certification. What you'll get in return With a salary of up to £33,500, and a generous benefits package which includes access to industry-leading training/certifications, good pension, free parking, and you'll work alongside some highly experienced and talented colleagues to share knowledge (which is actively encouraged). There are also great opportunities to accumulate/stack holiday through their annual leave policy. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
01/10/2024
Full time
Your new company This Facilities Management business is in a great position to add another 2nd line Support Engineer to their team. You'll be based in their head office North of Salisbury, so will require your own transport, but there is free parking available. You will be working for an organisation who provide services to the MOD and will be able to work on a hybrid basis, which will usually be 2 days a week on site just outside of Salisbury. Your new role As part of the IT Service Desk team, the 2nd line engineer will provide effective and efficient technical support to the clients' users (mainly over the phone, but also sometimes in person) to keep the business users productive. What you will be doing: Provide IT support to users via the IT Service Desk to ensure that our business can use IT Services as expected. Handle and manage incoming calls and online requests to the IT Service Desk, and log within the Service Management tool (Halo). Ensure that all IT Incidents and Service Requests are resolved in an effective, efficient, and customer-centric manner, with updates recorded in Halo as appropriate. Understand and follow agreed IT Service Management processes, and ensure colleagues are informed on the best way to interact with the IT Service Desk. Coordinate effectively with other IT Support Analysts and provide support and guidance to other IT department team members. Ensure user awareness and compliance with relevant policies and procedures (eg IT Security). Identify and help deliver continuous improvement to IT Services. What you'll need to succeed You must be eligible for SC clearance (lived and worked in the UK for the last 5 years minimum) Windows 11. Experience with Service Management tools. Experience of integrating Service Management tools with other platforms (eg Sharepoint) to support continuous improvement. IT Service Desk reporting (eg ticket analysis, reporting on KPIs such as 'first time fix', trend analysis). Experience of hardware and software refresh initiatives, including provisioning of end-user devices. Experience of device configuration management tools, such as Microsoft Endpoint Configuration Manager (SCCM). Problem Management. ITIL Foundation certification. What you'll get in return With a salary of up to £33,500, and a generous benefits package which includes access to industry-leading training/certifications, good pension, free parking, and you'll work alongside some highly experienced and talented colleagues to share knowledge (which is actively encouraged). There are also great opportunities to accumulate/stack holiday through their annual leave policy. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Applications Analyst (M365/SharePoint) Looking for a solid Applications Analyst to join a small focused team delivering support and enhancements to a medium sized Healthcare company . Anything that happens to the Systems and Applications you will be responsible for. Strong experience in M365 experience including SharePoint is expected any exposure to applications support would be beneficial as well. Exposure to Healthcare specific applications would also be of benefit. You will be expected to do systems analysis, business analysis, data analysis . You will be expected to go to other sites as and when required but this is a hybrid role . Expected to be in the office 1/2 days a week .
01/10/2024
Full time
Applications Analyst (M365/SharePoint) Looking for a solid Applications Analyst to join a small focused team delivering support and enhancements to a medium sized Healthcare company . Anything that happens to the Systems and Applications you will be responsible for. Strong experience in M365 experience including SharePoint is expected any exposure to applications support would be beneficial as well. Exposure to Healthcare specific applications would also be of benefit. You will be expected to do systems analysis, business analysis, data analysis . You will be expected to go to other sites as and when required but this is a hybrid role . Expected to be in the office 1/2 days a week .