Service Desk Engineer Akkodis are currently working in partnership with a global market leading client to recruit a number of experienced Service Desk Engineers to join a team with a genuine passion for technology. The Role As a Service Desk Engineer, you will take end to end ownership for incidents and escalate them where necessary to see them through to resolution. You will be joining a challenging and faced paced environment which will allow you to progress and develop your skills further with a wealth of support from your wider team. The Responsibilities Ensure that phone calls and emails are dealt with promptly to provide the best possible service to the business. Log all tickets for incidents or requests that are reported. Ensure that 1st line incidents are resolved quickly and efficiently. Ensure that 2nd line incidents are investigated and promptly escalated where required. Proactively manage open incidents, working with 2nd and 3rd line teams to gain the fastest resolution based on incident SLA. Maintain and administer user accounts, ensuring users only have access to what they require in order to fulfil their roles. The Requirements Strong interpersonal and customer service skills. Excellent analytical/troubleshooting skills. Concise written and verbal communication skills. Self-managed with ability to work unsupervised. Quick to learn. Experience working in a service management function. Knowledge of Active Directory and O365 would be hugely beneficial. Flexible to work on a shift rotation basis. If you are looking for an exciting new challenge to join a technical leader who invest in both their people and technology please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
05/07/2024
Full time
Service Desk Engineer Akkodis are currently working in partnership with a global market leading client to recruit a number of experienced Service Desk Engineers to join a team with a genuine passion for technology. The Role As a Service Desk Engineer, you will take end to end ownership for incidents and escalate them where necessary to see them through to resolution. You will be joining a challenging and faced paced environment which will allow you to progress and develop your skills further with a wealth of support from your wider team. The Responsibilities Ensure that phone calls and emails are dealt with promptly to provide the best possible service to the business. Log all tickets for incidents or requests that are reported. Ensure that 1st line incidents are resolved quickly and efficiently. Ensure that 2nd line incidents are investigated and promptly escalated where required. Proactively manage open incidents, working with 2nd and 3rd line teams to gain the fastest resolution based on incident SLA. Maintain and administer user accounts, ensuring users only have access to what they require in order to fulfil their roles. The Requirements Strong interpersonal and customer service skills. Excellent analytical/troubleshooting skills. Concise written and verbal communication skills. Self-managed with ability to work unsupervised. Quick to learn. Experience working in a service management function. Knowledge of Active Directory and O365 would be hugely beneficial. Flexible to work on a shift rotation basis. If you are looking for an exciting new challenge to join a technical leader who invest in both their people and technology please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Overview You have the chance to work for a global IT Managed Services business that supplies IT consulting, technical and support services, to a global portfolio of clients consisting of household brand names, including Fortune 100 companies. They operate in over 70 countries, have 25,000 + staff members, and received an award for the Clarivate Top 100 Global Innovator 2021 programme. This role sits within a global subsidiary of the Group, supporting one of the largest connected platforms globally, providing comprehensive data centre solutions. As a Technical Support Engineer , you are responsible for ensuring operational coverage across multiple sites. This includes offering 1st and 2nd line support, serving as the initial point of contact for client inquiries, and utilising Salesforce to log, categorize, and prioritize all support requests. Key Responsibilities of the Technical Support Engineer: Provide excellent customer service across several sites, both in the UK and overseas. Log, categorise, and prioritise support requests using Salesforce. Manage customer interactions professionally via phone and email. Understand Data Center services (remote hands, provisioning, change/incident management, connectivity, access control). Adhere to departmental SLA's and KPI's. Understand Data Center critical infrastructure (UPS, Generator, etc.). Monitor NOC, respond to alarms, and escalate as needed. Key Requirements of the Technical Support Engineer: ITIL Service Desk/Help Desk support experience. Base understanding of data center infrastructure (UPSs, generators, CRACs, AHUs, chillers, busbars, tap-off units, Servers, cross-connects, Routers, Firewalls) Experience with Salesforce, incident management and handling tickets. Proactive work ethic with excellent organisation/coordination skills. Ability to work in multinational, interdisciplinary, and culturally diverse teams. Valid driving license Willingness to cover shifts during holidays and illnesses. Experience in a data center environment (Desirable) German and/or French language proficiency (Desirable) Understanding of Data Center Design (Desirable)
05/07/2024
Full time
Overview You have the chance to work for a global IT Managed Services business that supplies IT consulting, technical and support services, to a global portfolio of clients consisting of household brand names, including Fortune 100 companies. They operate in over 70 countries, have 25,000 + staff members, and received an award for the Clarivate Top 100 Global Innovator 2021 programme. This role sits within a global subsidiary of the Group, supporting one of the largest connected platforms globally, providing comprehensive data centre solutions. As a Technical Support Engineer , you are responsible for ensuring operational coverage across multiple sites. This includes offering 1st and 2nd line support, serving as the initial point of contact for client inquiries, and utilising Salesforce to log, categorize, and prioritize all support requests. Key Responsibilities of the Technical Support Engineer: Provide excellent customer service across several sites, both in the UK and overseas. Log, categorise, and prioritise support requests using Salesforce. Manage customer interactions professionally via phone and email. Understand Data Center services (remote hands, provisioning, change/incident management, connectivity, access control). Adhere to departmental SLA's and KPI's. Understand Data Center critical infrastructure (UPS, Generator, etc.). Monitor NOC, respond to alarms, and escalate as needed. Key Requirements of the Technical Support Engineer: ITIL Service Desk/Help Desk support experience. Base understanding of data center infrastructure (UPSs, generators, CRACs, AHUs, chillers, busbars, tap-off units, Servers, cross-connects, Routers, Firewalls) Experience with Salesforce, incident management and handling tickets. Proactive work ethic with excellent organisation/coordination skills. Ability to work in multinational, interdisciplinary, and culturally diverse teams. Valid driving license Willingness to cover shifts during holidays and illnesses. Experience in a data center environment (Desirable) German and/or French language proficiency (Desirable) Understanding of Data Center Design (Desirable)
3rd Line Support Engineer - Hybrid (Cambridgeshire) - £45k 3rd Line Support | Networks | LAN/WAN | VMware | Veeam | SQL | Active Directory Salary: £45,000 Location: Hybrid (Cambridgeshire) Are you a 3rd Line Support professional, looking for a new challenge in your career? Do you have demonstrable experience of managing and monitoring infrastructure and networks? Have you previously worked with VMware? Interested in working for a global company who invest in the latest technologies and will support the development of your career? If so, I have a fantastic opportunity for you! I'm looking to speak with individuals who are experienced with using Veeam. You will have the opportunity to mentor and develop some of the 1st and 2nd line team. In addition to overseeing the existing infrastructure and networks, there will be the opportunity to recommend improvements and enhancements. Key Responsibilities Provide daily network and infrastructure support and analyse system requirements Analyse existing infrastructure and make recommendations for improvements Resolve technical problems to meet business requirements Investigate service, system and process faults and implement preventative measures Respond to incident reports and investigate as necessary Assist in the implementation of backup and restoration strategies Act as a technical escalation point for the service delivery team for infrastructure issues Create, update and maintain technical documentation as and when required Support and mentor 1st and 2nd line staff The Ideal Candidate Ability to communicate with stakeholders at all levels Capable of prioritising a busy workload Strong problem solving skills Works to exceptionally high standards and promotes that behaviour in others Good collaborator with a 'can do' attitude Proactive attitude with regards self development Desired experience with: Networking Skills LAN/WAN TCP/IP VMware Active Directory SQL Veeam Cisco/Meraki If you would like to be considered for this role, apply below or get in contact with Andrew Rose for further details. Xpertise are acting as an employment agency and business
04/07/2024
Full time
3rd Line Support Engineer - Hybrid (Cambridgeshire) - £45k 3rd Line Support | Networks | LAN/WAN | VMware | Veeam | SQL | Active Directory Salary: £45,000 Location: Hybrid (Cambridgeshire) Are you a 3rd Line Support professional, looking for a new challenge in your career? Do you have demonstrable experience of managing and monitoring infrastructure and networks? Have you previously worked with VMware? Interested in working for a global company who invest in the latest technologies and will support the development of your career? If so, I have a fantastic opportunity for you! I'm looking to speak with individuals who are experienced with using Veeam. You will have the opportunity to mentor and develop some of the 1st and 2nd line team. In addition to overseeing the existing infrastructure and networks, there will be the opportunity to recommend improvements and enhancements. Key Responsibilities Provide daily network and infrastructure support and analyse system requirements Analyse existing infrastructure and make recommendations for improvements Resolve technical problems to meet business requirements Investigate service, system and process faults and implement preventative measures Respond to incident reports and investigate as necessary Assist in the implementation of backup and restoration strategies Act as a technical escalation point for the service delivery team for infrastructure issues Create, update and maintain technical documentation as and when required Support and mentor 1st and 2nd line staff The Ideal Candidate Ability to communicate with stakeholders at all levels Capable of prioritising a busy workload Strong problem solving skills Works to exceptionally high standards and promotes that behaviour in others Good collaborator with a 'can do' attitude Proactive attitude with regards self development Desired experience with: Networking Skills LAN/WAN TCP/IP VMware Active Directory SQL Veeam Cisco/Meraki If you would like to be considered for this role, apply below or get in contact with Andrew Rose for further details. Xpertise are acting as an employment agency and business
SAP EAM Support Spezialist (m/w/d) - Informatik/ SAP PM / Support /Englisch/ SAP MM Projekt: Für unseren Kunden, ein grosses Pharmaunternehmen mit Sitz in Kaiseraugst suchen wir einen SAP EAM Support Spezialist (m/w/d) Hintergrund : Die Gruppe SAP EAM (Enterprise Asset Management) ist zuständig für den Support und die Optimierung des SAP MM- und PM-Systems in Kaiseraugst und Basel. Als Hauptansprechpartner innerhalb der PS-Organisation liegt der Fokus auf SAP EAM. Die Schwerpunkte umfassen die Prozesse der geplanten Instandhaltung und des Materialmanagements, insbesondere in Bezug auf die Ersatzteilbewirtschaftung. Diese Stelle ist als befristete Backfill-Position bis Ende Juni 2025 konzipiert. Der oder die perfekte Kandidat:in: verfügt über eine hohe Serviceorientierung mit entsprechender Erfahrung im Pharma Umfeld. Wir erwarten ein hohes Mass an Eigeninitiative/Motivation, Selbstorganisation und Lernbereitschaft. Darüber hinaus sind sehr gute Erfahrungen im SAP PM/MM Bereich erforderlich. Aufgaben: . Support im lokalen SAP EAM Team (Module MM und teils PM): Effektive Unterstützung bei allen Anfragen und Herausforderungen im Zusammenhang mit den SAP EAM-Modulen MM und PM . Key User Support: Unterstützung der Key User bei der Lösung von Anfragen und Problemen im Bereich EAM-Support . Durchführung von Schulungen & Berechtigungsvergaben: Verantwortung für die Vergabe von Berechtigungen entsprechend den Unternehmensrichtlinien . Unterstützung von allgemeinen Auswertungen aus SAP: Aktive Mitarbeit bei der Auswertung und Analyse von Daten z.B im SAP-BW-System . Unterstützung bei der Verwaltung von Winshuttle/Evolve Skripten (optional) . Verantwortung für die Verwaltung und Aktualisierung von Winshuttle/Evolve Skripten zur Optimierung der Prozesse Must Haves: . Abgeschlossene Ausbildung im Bereich Informatik oder vergleichbare Qualifikation . 3- 5 Jahre Kenntnisse in den SAP-Modulen PM und MM sind Voraussetzung . Erfahrung im Support, insbesondere im 1st+2nd Level Support . Gutes Verständnis von Datenbanken und Excel . Kenntnisse in der Schnittstellenkoordination zu anderen Systemen . Teamfähigkeit, Kommunikationsstärke und eine strukturierte Arbeitsweise . Sehr gute Deutschkenntnisse Nice to haves: . Vorherige Roche Erfahrung . Englischkenntnisse Reference No.: 923522SGR Rolle: Junior Process Manager Industry: Pharma Location: Kaiseraugst Workload: 100% Start: 01.09.2024 Duration: 12 Deadline : 10.07.2024 Sollte diese Position Ihr Interesse geweckt haben, senden Sie uns bitte Ihr komplettes Dossier via dem Link in dieser Anzeige zu. Über uns: ITech Consult ist ein nach ISO 9001:2015 zertifiziertes Schweizer Unternehmen mit Niederlassungen in Deutschland und Irland. ITech Consult ist spezialisiert auf die Vermittlung von hochqualifizierten Kandidaten für den Personalverleih in den Bereichen IT, Life Science & Engineering. Wir bieten Personalverleih & Payroll Dienstleistungen an. Für unsere Kandidaten ist dies kostenlos, auch bei Payroll berechnen wir Ihnen keine zusätzlichen Gebühren.
04/07/2024
Project-based
SAP EAM Support Spezialist (m/w/d) - Informatik/ SAP PM / Support /Englisch/ SAP MM Projekt: Für unseren Kunden, ein grosses Pharmaunternehmen mit Sitz in Kaiseraugst suchen wir einen SAP EAM Support Spezialist (m/w/d) Hintergrund : Die Gruppe SAP EAM (Enterprise Asset Management) ist zuständig für den Support und die Optimierung des SAP MM- und PM-Systems in Kaiseraugst und Basel. Als Hauptansprechpartner innerhalb der PS-Organisation liegt der Fokus auf SAP EAM. Die Schwerpunkte umfassen die Prozesse der geplanten Instandhaltung und des Materialmanagements, insbesondere in Bezug auf die Ersatzteilbewirtschaftung. Diese Stelle ist als befristete Backfill-Position bis Ende Juni 2025 konzipiert. Der oder die perfekte Kandidat:in: verfügt über eine hohe Serviceorientierung mit entsprechender Erfahrung im Pharma Umfeld. Wir erwarten ein hohes Mass an Eigeninitiative/Motivation, Selbstorganisation und Lernbereitschaft. Darüber hinaus sind sehr gute Erfahrungen im SAP PM/MM Bereich erforderlich. Aufgaben: . Support im lokalen SAP EAM Team (Module MM und teils PM): Effektive Unterstützung bei allen Anfragen und Herausforderungen im Zusammenhang mit den SAP EAM-Modulen MM und PM . Key User Support: Unterstützung der Key User bei der Lösung von Anfragen und Problemen im Bereich EAM-Support . Durchführung von Schulungen & Berechtigungsvergaben: Verantwortung für die Vergabe von Berechtigungen entsprechend den Unternehmensrichtlinien . Unterstützung von allgemeinen Auswertungen aus SAP: Aktive Mitarbeit bei der Auswertung und Analyse von Daten z.B im SAP-BW-System . Unterstützung bei der Verwaltung von Winshuttle/Evolve Skripten (optional) . Verantwortung für die Verwaltung und Aktualisierung von Winshuttle/Evolve Skripten zur Optimierung der Prozesse Must Haves: . Abgeschlossene Ausbildung im Bereich Informatik oder vergleichbare Qualifikation . 3- 5 Jahre Kenntnisse in den SAP-Modulen PM und MM sind Voraussetzung . Erfahrung im Support, insbesondere im 1st+2nd Level Support . Gutes Verständnis von Datenbanken und Excel . Kenntnisse in der Schnittstellenkoordination zu anderen Systemen . Teamfähigkeit, Kommunikationsstärke und eine strukturierte Arbeitsweise . Sehr gute Deutschkenntnisse Nice to haves: . Vorherige Roche Erfahrung . Englischkenntnisse Reference No.: 923522SGR Rolle: Junior Process Manager Industry: Pharma Location: Kaiseraugst Workload: 100% Start: 01.09.2024 Duration: 12 Deadline : 10.07.2024 Sollte diese Position Ihr Interesse geweckt haben, senden Sie uns bitte Ihr komplettes Dossier via dem Link in dieser Anzeige zu. Über uns: ITech Consult ist ein nach ISO 9001:2015 zertifiziertes Schweizer Unternehmen mit Niederlassungen in Deutschland und Irland. ITech Consult ist spezialisiert auf die Vermittlung von hochqualifizierten Kandidaten für den Personalverleih in den Bereichen IT, Life Science & Engineering. Wir bieten Personalverleih & Payroll Dienstleistungen an. Für unsere Kandidaten ist dies kostenlos, auch bei Payroll berechnen wir Ihnen keine zusätzlichen Gebühren.
Electrician/Automation Engineer (m/f/d) - Pharma/GMP/SAP/PLC Programming/Servo Technology Project/Role: For our client, a large pharmaceutical company, we are looking for electricians/automation engineers. Background: The task of the Kaiseraugst packaging company is to package high-quality products in accordance with the applicable regulations for the global market. As an automation engineer/electrician (m/f/d) in our technical support team at the packaging company, you will ensure high system availability, eliminate electrical faults on our diverse packaging systems and carry out maintenance work independently. At the same time, you have the opportunity to optimize processes The perfect candidate: has completed vocational training as an automation technician or electrician EFZ and more than 3 years of experience in this profession, preferably in the pharmaceutical industry. In addition, the person has knowledge of GMP, SAP, PLC programming and servo technology. Tasks & responsibilities: . Responsible for the electrical availability of the process systems, including production support, troubleshooting, maintenance and problem solving (first level support) * Identifying, analysing and professionally resolving faults that occur in highly automated systems * Incorporating electronic tools (eg PG, analyzer, etc.) * Collaboration and implementation of continuous improvement measures (CIP) * Independent implementation of planned maintenance activities * GMP-compliant documentation of the activities carried out in all process-relevant systems * Support in the management of spare and wear parts * Willingness to work in a self-organized team with a high degree of personal responsibility in an open and collaborative environment. Compliance with all safety and environmental regulations, as well as conscious promotion of operational safety (eg LOTO, SHE) * Evaluation and processing of alarms and faults Must Haves: . Completed vocational training as an automation technician or electrician. For foreign vocational training, we require recognition of equivalence by the EST * At least 3 years of experience as an automation technician, electrician * Knowledge of PLC programming and servo technology * Experience in the Good Manufacturing Process (GMP) * Proficient use of SAP * Very good knowledge of German (at least B2 level), knowledge of English at least B1 Reference no.: 923519OK Role: Electrician/Automation Engineer (m/f/d) Industry: Pharma Location: Kaiseraugst Workload: 100% (3-shift) Start: August 1st, 2024 (latest possible start date: September 1st, 2024) Duration: 1 year (extension: possible) Application deadline: July 10th, 2024 If this position has aroused your interest, please send us your complete dossier via the link in this ad. About us: ITech Consult is an ISO 9001:2015 certified Swiss company with offices in Germany and Ireland. ITech Consult specializes in the placement of IT candidates for contract work. We were founded in 1997 by IT professionals and therefore know how important professional support is when looking for and working on projects.
03/07/2024
Project-based
Electrician/Automation Engineer (m/f/d) - Pharma/GMP/SAP/PLC Programming/Servo Technology Project/Role: For our client, a large pharmaceutical company, we are looking for electricians/automation engineers. Background: The task of the Kaiseraugst packaging company is to package high-quality products in accordance with the applicable regulations for the global market. As an automation engineer/electrician (m/f/d) in our technical support team at the packaging company, you will ensure high system availability, eliminate electrical faults on our diverse packaging systems and carry out maintenance work independently. At the same time, you have the opportunity to optimize processes The perfect candidate: has completed vocational training as an automation technician or electrician EFZ and more than 3 years of experience in this profession, preferably in the pharmaceutical industry. In addition, the person has knowledge of GMP, SAP, PLC programming and servo technology. Tasks & responsibilities: . Responsible for the electrical availability of the process systems, including production support, troubleshooting, maintenance and problem solving (first level support) * Identifying, analysing and professionally resolving faults that occur in highly automated systems * Incorporating electronic tools (eg PG, analyzer, etc.) * Collaboration and implementation of continuous improvement measures (CIP) * Independent implementation of planned maintenance activities * GMP-compliant documentation of the activities carried out in all process-relevant systems * Support in the management of spare and wear parts * Willingness to work in a self-organized team with a high degree of personal responsibility in an open and collaborative environment. Compliance with all safety and environmental regulations, as well as conscious promotion of operational safety (eg LOTO, SHE) * Evaluation and processing of alarms and faults Must Haves: . Completed vocational training as an automation technician or electrician. For foreign vocational training, we require recognition of equivalence by the EST * At least 3 years of experience as an automation technician, electrician * Knowledge of PLC programming and servo technology * Experience in the Good Manufacturing Process (GMP) * Proficient use of SAP * Very good knowledge of German (at least B2 level), knowledge of English at least B1 Reference no.: 923519OK Role: Electrician/Automation Engineer (m/f/d) Industry: Pharma Location: Kaiseraugst Workload: 100% (3-shift) Start: August 1st, 2024 (latest possible start date: September 1st, 2024) Duration: 1 year (extension: possible) Application deadline: July 10th, 2024 If this position has aroused your interest, please send us your complete dossier via the link in this ad. About us: ITech Consult is an ISO 9001:2015 certified Swiss company with offices in Germany and Ireland. ITech Consult specializes in the placement of IT candidates for contract work. We were founded in 1997 by IT professionals and therefore know how important professional support is when looking for and working on projects.
We are currently looking on behalf of one of our important clients for a 1st Level ICT Supporter. The role is a permanent position based Bern Canton & comes with some home office allowance. Your Role: Provide hotline & support for IT: workstations, specialist applications, printers, clients, mobile devices & telephony. Manage incidents & requests in a ticketing system. Analyze & develop solutions for the sustainable safeguarding of client services. Create & maintain specific user & operational documentation. Partage in Active Directory User Management, Device Management & Mobile Device Management. Set up, configure & deploy clients & organize & execute hardware replacements globally. Support an engineering team with integrations & innovations to client services & assist with the integration of client software & hardware. Your Skills: At least 2 years of professional experience in IT Support. Sound expertise in Microsoft Operating Systems & M365 Office products. Your Profile: Further Educated in Computer Science or similar. Customer & service-oriented, Communicative, reliable, committed & customer & service-oriented A native/fluent German or French speaker with a good knowledge of the other language. English language skills are also advantageous.
01/07/2024
Full time
We are currently looking on behalf of one of our important clients for a 1st Level ICT Supporter. The role is a permanent position based Bern Canton & comes with some home office allowance. Your Role: Provide hotline & support for IT: workstations, specialist applications, printers, clients, mobile devices & telephony. Manage incidents & requests in a ticketing system. Analyze & develop solutions for the sustainable safeguarding of client services. Create & maintain specific user & operational documentation. Partage in Active Directory User Management, Device Management & Mobile Device Management. Set up, configure & deploy clients & organize & execute hardware replacements globally. Support an engineering team with integrations & innovations to client services & assist with the integration of client software & hardware. Your Skills: At least 2 years of professional experience in IT Support. Sound expertise in Microsoft Operating Systems & M365 Office products. Your Profile: Further Educated in Computer Science or similar. Customer & service-oriented, Communicative, reliable, committed & customer & service-oriented A native/fluent German or French speaker with a good knowledge of the other language. English language skills are also advantageous.