Implementation Specialist - Digital Care Application

£140-£150 per day inside IR35. Remote with extensive travel.

Our client who is a leading provider of social care requires a number of implementation specialists to support the roll out of new digital software in the Midlands region. This is a contract role and project duration are expected to be up to 12 months. The client is rolling out a new application across all their care home sites.

You will work closely with our customers and key stakeholders during the implementation process and ensure that the customer experience is positive, within a changing environment. We are looking for proactive, diverse people that can connect with our customers for this role.

You will be helping to manage change and plan for the future in line with the client's Digital Care project goals and priorities.

This role would be perfect for recent graduates or for candidates who have great interpersonal skills with relevant experience who are looking for a new challenge.

Key responsibilities:

• To be the on the ground' face for the implementation of the software and be the key contact for senior implementation team members.
• Be the first point of contact for queries from services and triage as appropriate.
• Have a detailed technical understanding of the software being implemented and its design.
• Train and coach new and existing staff on the new software to ensure they are proficient in using the software.
• To download the software onto all devices used at each site.
• Liaise with the IT Team and Implementation Managers to resolve local technical issues.
• Be onsite at a service for between 3 and 5 days during the working week across the Midlands to support services with implementation.
• You must be available to work some out of hours work to support the client's 24-hour services.
• Travel to each required site. A driving licence is essential.

About you:

• You must be tech savvy and/or have a technical background.
• Have excellent interpersonal and communications skills, be approachable, friendly and patient.
• Have the ability to talk and present confidently to a range of audiences including large groups.
• Have excellent relationship management and organisation skills.
• Be self-directed, ability to prioritise and work independently.
• You are able to train people in how to use a piece of software and preferably have previous experience of this.
• Good time management are flexible to travel as required.

Experience required:

• A good technical knowledge of mobile applications and software.
• Proficient in MS Office applications (Excel, Visio etc.).
• Experience of large-scale digital project implementation would be preferable.
• Previous experience of working in a similar role within the health and social care environment is desirable.
• An understanding and knowledge of the social care sector and healthcare sector would be beneficial.
• Familiarity with project management best practices.

Qualifications required:

• A full UK driving licence is essential.
• A relevant qualification to degree level or equivalent professional qualification.
• Able to pass a DBS check.

For further information, please apply with your CV.