Job Title: SC Cleared Service Desk Analyst

Location: Liverpool, UK

Salary: Competitive, based on experience Inside IR35

About the Company: We are working with a leading IT services company dedicated to providing exceptional support and solutions to our clients. Our team of professionals is committed to ensuring the highest standards of service and security.

Job Summary: We are seeking a proactive and experienced Service Desk Analyst with Security Clearance (SC) to join our dynamic team in Liverpool. The successful candidate will provide first-line technical support to our clients, ensuring swift and efficient resolution of IT issues

Key Responsibilities:

• Serve as the first point of contact for customers seeking technical assistance via phone, email, or in-person.
• Diagnose and resolve technical hardware and software issues, including account setup and network configurations.
• Manage service requests, incidents, and change requests using the company's ticketing system.
• Escalate complex issues to higher-level support teams when necessary.

Qualifications and Skills:

• Must hold current Security Clearance (SC).
• Proven experience in a Service Desk or technical support role.
• An understanding of IT systems, networking, and software troubleshooting.

ECS Recruitment Group Ltd is acting as an Employment Business in relation to this vacancy.