As a 3rd Line Infrastructure Technician joining the team, you will be providing first-class service to colleagues needing IT support and in the delivery of IT projects.

Responsibilities:

• 3rd line responsibility for the day-to-day end user IT support needs of the company
• Serve as the first point of escalation for 2nd Line technicians
• Offer software/hardware support and technical expertise across a broad range of technologies
• Carry out in-depth investigation of problems and identify root causes
• Log all user interaction within helpdesk software and follow help desk and ticket handling procedures
• Responsible for responding to any unassigned urgent tickets when 1st/2nd line technicians are unavailable
• Stay current with business application and system information, changes and updates

You will have a good level of experience working with:

• Windows Server
• Service desk management software, ideally Jira
• Active Directory, Group Policy, DHCP, DNS, WDS, WSUS
• Virtualisation (Hyper-V and Azure)
• Microsoft 365 and Teams
• Sharepoint
• Azure
• Azure AD/Entra ID
• Intune device management
• PowerShell
• Endpoint Anti-virus
• Web Proxy management
• Aruba Switch management
• Level 3 routing and Firewalls
• MS SQL, including writing/de-construction of T-SQL queries
• Telephony systems, especially Ring Central/NICE inContact

Ready to shape the future of tech? Then take the first step and apply today!

Email me on (see below) to learn more