Request Technology - Craig Johnson
Franklin Park, Illinois
*We are unable to sponsor for permanent Full time role* *Position is bonus eligible* Prestigious Enterprise Company is currently seeking an SAP Functional Architect with PLM/QM experience. Candidate will provide leadership and support for the development of enterprise systems that support efficient and effective business processes. Interacts directly and self-sufficiently with user management, IT Management, and the IT technical staff to identify needs and create a business case in support of strategic and tactical plans. Works with the Executive IT team, Project Manager, and executive process experts to lead the effort for all Business Systems project activities. Responsibilities: Keeps current on existing system platforms and with new advancements and capabilities relevant to functional area's. Supports development quality assurance and production business systems issues and the support of new implementations. Develops and mentor IT resources, sets annual goals and measures for team. Serves as a focal point and primary liaison with the CIO on all the business systems strategies and tasks planned and coordinated by the Information Technology Department. Ensures that all new reports and changes to reports are done without duplicating reports that already exist. Leads the effort to develop application system security for respective area of the business. Accountable to ensure appropriate application security is in place and in line with company policies and applicable regulations. Mentor and train business users. Helps lead the management staff on the evolution of management, decision support, and transaction systems and how these relate to business process design and redesign. Ability to work with business stakeholders to continuously improve or reengineer business processes in line with best-in-class business model. Possess a high degree of understanding of IT development techniques such as SAP configuration and the SAP Implementation Management Guide (IMG). Must be capable of carrying out SAP system configuration changes in a given discipline (eg, PLM, IPS, ECTR, Quality, Finance, Manufacturing, Sales etc.) while able to lead the effort of all Business Analysts on staff. Comprehensive functional and technical experience with SAP ECC, PLM(NWBC), SAP Engineering control center (ECTR), CAD (Creo), PLM, QM, IPS Ticket system, Document Management systems, Workflows, Part Generation tools, Conversion Servers (Cideon, .riess) and Engineering Record. Responsible for system configuration and development in line with business end user requirements. Ensures transaction appropriateness and integrity while also ensuring the appropriateness of access security. Ensures that documentation of all work done is sufficient to ensure efficient business continuance should personal changes occur. Documents current business process and incorporates new process changes as needed. Coordinates with business stakeholders to identify requirements, build business/use cases and identify costs, return-on-investment, and KPI's to measure benefit realization. Assesses business needs resulting from as-is business process analysis and how improved business processes, support systems, and technology can improve them. Qualifications: Bachelor's Degree in Bachelor's degree in engineering/computer science or business administration. 5+ Years Relevant Experience Hands-on enterprise systems experience with at least one full life cycle implementation of SAP (PLM/ECTR/IPS/Workflow). A solid, practical, hands-on understanding of R&D and New Product Development for a manufacturing company. Ability to work with and lead others in a matrixed management environment Deep knowledge of business case development/Change management - including the development of return on investment (ROI) scenarios. Detailed understanding of enterprise systems including the ability to develop and configure the solutions specific to R&D/NPDI, PLM, IPS, ECTR, Quality Management Module, Workflows, and Engineering). High degree of skill regarding communication, Change Management, and business process redesign.
04/07/2024
Full time
*We are unable to sponsor for permanent Full time role* *Position is bonus eligible* Prestigious Enterprise Company is currently seeking an SAP Functional Architect with PLM/QM experience. Candidate will provide leadership and support for the development of enterprise systems that support efficient and effective business processes. Interacts directly and self-sufficiently with user management, IT Management, and the IT technical staff to identify needs and create a business case in support of strategic and tactical plans. Works with the Executive IT team, Project Manager, and executive process experts to lead the effort for all Business Systems project activities. Responsibilities: Keeps current on existing system platforms and with new advancements and capabilities relevant to functional area's. Supports development quality assurance and production business systems issues and the support of new implementations. Develops and mentor IT resources, sets annual goals and measures for team. Serves as a focal point and primary liaison with the CIO on all the business systems strategies and tasks planned and coordinated by the Information Technology Department. Ensures that all new reports and changes to reports are done without duplicating reports that already exist. Leads the effort to develop application system security for respective area of the business. Accountable to ensure appropriate application security is in place and in line with company policies and applicable regulations. Mentor and train business users. Helps lead the management staff on the evolution of management, decision support, and transaction systems and how these relate to business process design and redesign. Ability to work with business stakeholders to continuously improve or reengineer business processes in line with best-in-class business model. Possess a high degree of understanding of IT development techniques such as SAP configuration and the SAP Implementation Management Guide (IMG). Must be capable of carrying out SAP system configuration changes in a given discipline (eg, PLM, IPS, ECTR, Quality, Finance, Manufacturing, Sales etc.) while able to lead the effort of all Business Analysts on staff. Comprehensive functional and technical experience with SAP ECC, PLM(NWBC), SAP Engineering control center (ECTR), CAD (Creo), PLM, QM, IPS Ticket system, Document Management systems, Workflows, Part Generation tools, Conversion Servers (Cideon, .riess) and Engineering Record. Responsible for system configuration and development in line with business end user requirements. Ensures transaction appropriateness and integrity while also ensuring the appropriateness of access security. Ensures that documentation of all work done is sufficient to ensure efficient business continuance should personal changes occur. Documents current business process and incorporates new process changes as needed. Coordinates with business stakeholders to identify requirements, build business/use cases and identify costs, return-on-investment, and KPI's to measure benefit realization. Assesses business needs resulting from as-is business process analysis and how improved business processes, support systems, and technology can improve them. Qualifications: Bachelor's Degree in Bachelor's degree in engineering/computer science or business administration. 5+ Years Relevant Experience Hands-on enterprise systems experience with at least one full life cycle implementation of SAP (PLM/ECTR/IPS/Workflow). A solid, practical, hands-on understanding of R&D and New Product Development for a manufacturing company. Ability to work with and lead others in a matrixed management environment Deep knowledge of business case development/Change management - including the development of return on investment (ROI) scenarios. Detailed understanding of enterprise systems including the ability to develop and configure the solutions specific to R&D/NPDI, PLM, IPS, ECTR, Quality Management Module, Workflows, and Engineering). High degree of skill regarding communication, Change Management, and business process redesign.
Dynamics 365 F&O Analyst Hybrid, London UK We are working with a long standing client based in the heart of London. They are seeking a talented individual to join the team as a Dynamics 365 Finance and Operations Analyst on a contract basis, hybrid working. As a key member of the team, you will: Design and configure Dynamics 365 Finance and Operations solutions to meet specific finance and supply chain requirements. Collaborate with Business SMEs, project managers, developers, and stakeholders to ensure successful project delivery. Provide expertise in finance and supply chain management processes within the Dynamics 365 Finance and Operations context. Train end-users on the effective utilisation of the system for finance and supply chain operations. Continuously improve processes and recommend enhancements to optimise finance and supply chain management. Key requirements and experience: Up-to-date and in-depth experience of implementing Microsoft Dynamics 365 F&O. Broad technical and functional knowledge of Microsoft Dynamics 365 F&O (out-of-the-box functionality and limits). Ability to manage and communicate effectively with a wide range of stakeholders, both technical and non-technical. Strong understanding of relevant business processes (eg, finance, sales, purchase to pay, warehouse management) and experience in defining 'to be' process structures. Experience in performing fit/gap analysis between business requirements and out-of-the-box functionality. Experience in documenting and communicating the solution overview and functional design. GCS is acting as an Employment Agency in relation to this vacancy.
04/07/2024
Full time
Dynamics 365 F&O Analyst Hybrid, London UK We are working with a long standing client based in the heart of London. They are seeking a talented individual to join the team as a Dynamics 365 Finance and Operations Analyst on a contract basis, hybrid working. As a key member of the team, you will: Design and configure Dynamics 365 Finance and Operations solutions to meet specific finance and supply chain requirements. Collaborate with Business SMEs, project managers, developers, and stakeholders to ensure successful project delivery. Provide expertise in finance and supply chain management processes within the Dynamics 365 Finance and Operations context. Train end-users on the effective utilisation of the system for finance and supply chain operations. Continuously improve processes and recommend enhancements to optimise finance and supply chain management. Key requirements and experience: Up-to-date and in-depth experience of implementing Microsoft Dynamics 365 F&O. Broad technical and functional knowledge of Microsoft Dynamics 365 F&O (out-of-the-box functionality and limits). Ability to manage and communicate effectively with a wide range of stakeholders, both technical and non-technical. Strong understanding of relevant business processes (eg, finance, sales, purchase to pay, warehouse management) and experience in defining 'to be' process structures. Experience in performing fit/gap analysis between business requirements and out-of-the-box functionality. Experience in documenting and communicating the solution overview and functional design. GCS is acting as an Employment Agency in relation to this vacancy.
Mercator Digital is looking for a Scala Developer to to be part of our growing consultancy. What we're looking for We're seeking a dynamic, forward-thinking Scala Developer with excellent communication skills. You will be open-minded, happy to work on your own or as part of a team and want to learn new technologies and promote best practice. As a Scala developer you will: build, deploy and operate outstanding digital services within an agile environment that meet well defined user needs deliver application designs that meet web standards, ensuring that key elements are built in from the outset collaborate with Design Specialists to translate designs into high quality websites, apps, HTML emails, and interactive experiences contribute to the development and continual enhancement of products partner with Product Managers, Design Specialists, Business Analysts and Software Developers to facilitate a consistent user experience participate in the rapid development of user driven digital prototypes work in cross functional teams to write and test production quality, sustainable code for world-class user interfaces for new and existing systems ensure that new and updated digital services are thoroughly tested for accessibility and can be maintained and improved over the long term provide mentorship and/or line management for more junior Front End Developers where necessary contribute to a culture of continual improvement in which key systems owned by your digital service team are regularly analysed, maintained and improved contribute to a robust automated test suite to work in a continuous integration environment become involved in the wider web development community (outside of Mercator), building relationships with other Front End Developers and identifying best practices that we can adopt share knowledge of tools and techniques with technical and non-technical team members in Mercator Essential Skills and Experience: Scala/Play development skills Experience of agile development techniques, test driven development (TDD) and paired programming, etc. Experience building scalable, distributed web applications in Scala (Java with Scala experience gained in personal projects may be considered) Experience of working with Microservices Experience with REST and asynchronous event driven programming Demonstrable experience in using automated testing solutions Problem solving skills: you will be able to logically break down a problem into smaller manageable parts to reach a solution Proven ability to communicate technical concepts to a non-technical audience Any knowledge of MongoDB or working with large datasets would be useful but is not essential Knowledge of the use of version control systems, such as git Experience implementing RESTful APIs for integration with internal and external systems This would be a contract role and outside IR35. *Applicants must have the right to work in the UK and the ability to pass BPSS vetting
03/07/2024
Mercator Digital is looking for a Scala Developer to to be part of our growing consultancy. What we're looking for We're seeking a dynamic, forward-thinking Scala Developer with excellent communication skills. You will be open-minded, happy to work on your own or as part of a team and want to learn new technologies and promote best practice. As a Scala developer you will: build, deploy and operate outstanding digital services within an agile environment that meet well defined user needs deliver application designs that meet web standards, ensuring that key elements are built in from the outset collaborate with Design Specialists to translate designs into high quality websites, apps, HTML emails, and interactive experiences contribute to the development and continual enhancement of products partner with Product Managers, Design Specialists, Business Analysts and Software Developers to facilitate a consistent user experience participate in the rapid development of user driven digital prototypes work in cross functional teams to write and test production quality, sustainable code for world-class user interfaces for new and existing systems ensure that new and updated digital services are thoroughly tested for accessibility and can be maintained and improved over the long term provide mentorship and/or line management for more junior Front End Developers where necessary contribute to a culture of continual improvement in which key systems owned by your digital service team are regularly analysed, maintained and improved contribute to a robust automated test suite to work in a continuous integration environment become involved in the wider web development community (outside of Mercator), building relationships with other Front End Developers and identifying best practices that we can adopt share knowledge of tools and techniques with technical and non-technical team members in Mercator Essential Skills and Experience: Scala/Play development skills Experience of agile development techniques, test driven development (TDD) and paired programming, etc. Experience building scalable, distributed web applications in Scala (Java with Scala experience gained in personal projects may be considered) Experience of working with Microservices Experience with REST and asynchronous event driven programming Demonstrable experience in using automated testing solutions Problem solving skills: you will be able to logically break down a problem into smaller manageable parts to reach a solution Proven ability to communicate technical concepts to a non-technical audience Any knowledge of MongoDB or working with large datasets would be useful but is not essential Knowledge of the use of version control systems, such as git Experience implementing RESTful APIs for integration with internal and external systems This would be a contract role and outside IR35. *Applicants must have the right to work in the UK and the ability to pass BPSS vetting
Request Technology - Craig Johnson
Chicago, Illinois
*Position is bonus eligible* Prestigious Financial Company is currently seeking an Information Data Governance and Protection Analyst. Candidate will be responsible for supporting the development and implementation of the information governance, data protection, and privacy program. This includes supporting the development of strategies, policies, procedures, and controls related to the governance and protection of information throughout its life cycle. In addition, the role will work with stakeholders to define the information governance, data protection, and privacy requirements; will facilitate compliance with the identified requirements to control risk; will represent the program to internal and external stakeholders; and will support the development and implementation of training and awareness programs. This role will focus on compliance with applicable regulatory and legal rules and requirements (ie SEC-Regulation SCI, CFTC-System Safeguards, etc.) as they relate to information including support of regulatory exam and Internal Audit remediation planning, tracking, and mitigation. Responsibilities: Work with appropriate stakeholders and across the organization to create a culture that manages information as an enterprise asset Implementation of the information governance, data protection, and privacy program including the development of policies, procedures, and job aids Identification, implementation, and use of technologies to support program objectives and classification standards Execution of controls and risk assessments (eg, third-party risk, privacy, data protection) Responsible in performing the privacy impact assessment on data incidents and working with relevant stakeholders like Security Services and Legal to help closing the incident. Creation and execution of strategies to identify information across the organization and throughout its life cycle Preparation of program for regulatory and internal audits/examinations and timely remediation of any findings Use of technology/tools to track projects, manage deliverables and create reporting that support the program and its objectives Support of compliance assessments for information governance, data protection, and privacy including development of controls to measure risk Development and maintenance of the organization's Records and Information Management (RIM) program, ensuring information across all media and formats is properly retained and disposed including remediation of Legacy information Ensure retention, disposition, protection, and classification are addressed in new applications, platforms, and systems Collaborate with internal and external stakeholders to implement information governance, data protection, and privacy policies and requirements Support and develop training and awareness programs for information governance, data protection, and privacy. Identify trends in privacy and regulatory requirements, compliance enforcement, and action the necessary changes in the program. Qualifications: Strong interest in understanding and solving data challenges with experience in information governance, data protection, and privacy policy Knowledge of and work experience with enterprise systems, networks, databases, and other technical domains Strong attention to detail, customer orientation, communication, and presentation skills including the ability to listen and quickly translate business needs into solutions and build effective working relationships Strong experience in building the capabilities for auto data classification, data security and data protection. Experience with classification standard definitions and settings Experience with Privacy requirements and work with personal information and its protection Strong strategic thinking, problem solving, and analytic skills Utilize metrics as means to improve performance Ability to adapt to change in emerging environments and work across multiple areas Experience in developing policies and procedures Experience in project management, project execution, and managing multiple priorities in a timeline driven environment Experience working in a highly regulated environment including an understanding of audit and compliance requirements Office 365 (Word, Excel, PowerPoint) Experience with systems supporting Compliance, Risk, Audit, Privacy, and Management such as ServiceNow, Archer, etc. Project/Program Management Business Intelligence tool experience Bachelor's degree or higher in information management, information systems, law, computer science or BA/BS in another discipline with equivalent experience Experience in the financial services industry Certifications Preferred: Certifications in Information, Data, Privacy Records or Security such as: Certified Information Privacy Professional (CIPP), Certified Information Privacy Management (CIPM), Certified Records Manager (CRM), and/or Certified Information Privacy Technologist (CIPT), Certified Information Systems Security Professional (CISSP), Information Governance Professional (IGP), Certified Information Security Manager (CISM) and Certified Information Systems Auditor (CISA)
02/07/2024
Full time
*Position is bonus eligible* Prestigious Financial Company is currently seeking an Information Data Governance and Protection Analyst. Candidate will be responsible for supporting the development and implementation of the information governance, data protection, and privacy program. This includes supporting the development of strategies, policies, procedures, and controls related to the governance and protection of information throughout its life cycle. In addition, the role will work with stakeholders to define the information governance, data protection, and privacy requirements; will facilitate compliance with the identified requirements to control risk; will represent the program to internal and external stakeholders; and will support the development and implementation of training and awareness programs. This role will focus on compliance with applicable regulatory and legal rules and requirements (ie SEC-Regulation SCI, CFTC-System Safeguards, etc.) as they relate to information including support of regulatory exam and Internal Audit remediation planning, tracking, and mitigation. Responsibilities: Work with appropriate stakeholders and across the organization to create a culture that manages information as an enterprise asset Implementation of the information governance, data protection, and privacy program including the development of policies, procedures, and job aids Identification, implementation, and use of technologies to support program objectives and classification standards Execution of controls and risk assessments (eg, third-party risk, privacy, data protection) Responsible in performing the privacy impact assessment on data incidents and working with relevant stakeholders like Security Services and Legal to help closing the incident. Creation and execution of strategies to identify information across the organization and throughout its life cycle Preparation of program for regulatory and internal audits/examinations and timely remediation of any findings Use of technology/tools to track projects, manage deliverables and create reporting that support the program and its objectives Support of compliance assessments for information governance, data protection, and privacy including development of controls to measure risk Development and maintenance of the organization's Records and Information Management (RIM) program, ensuring information across all media and formats is properly retained and disposed including remediation of Legacy information Ensure retention, disposition, protection, and classification are addressed in new applications, platforms, and systems Collaborate with internal and external stakeholders to implement information governance, data protection, and privacy policies and requirements Support and develop training and awareness programs for information governance, data protection, and privacy. Identify trends in privacy and regulatory requirements, compliance enforcement, and action the necessary changes in the program. Qualifications: Strong interest in understanding and solving data challenges with experience in information governance, data protection, and privacy policy Knowledge of and work experience with enterprise systems, networks, databases, and other technical domains Strong attention to detail, customer orientation, communication, and presentation skills including the ability to listen and quickly translate business needs into solutions and build effective working relationships Strong experience in building the capabilities for auto data classification, data security and data protection. Experience with classification standard definitions and settings Experience with Privacy requirements and work with personal information and its protection Strong strategic thinking, problem solving, and analytic skills Utilize metrics as means to improve performance Ability to adapt to change in emerging environments and work across multiple areas Experience in developing policies and procedures Experience in project management, project execution, and managing multiple priorities in a timeline driven environment Experience working in a highly regulated environment including an understanding of audit and compliance requirements Office 365 (Word, Excel, PowerPoint) Experience with systems supporting Compliance, Risk, Audit, Privacy, and Management such as ServiceNow, Archer, etc. Project/Program Management Business Intelligence tool experience Bachelor's degree or higher in information management, information systems, law, computer science or BA/BS in another discipline with equivalent experience Experience in the financial services industry Certifications Preferred: Certifications in Information, Data, Privacy Records or Security such as: Certified Information Privacy Professional (CIPP), Certified Information Privacy Management (CIPM), Certified Records Manager (CRM), and/or Certified Information Privacy Technologist (CIPT), Certified Information Systems Security Professional (CISSP), Information Governance Professional (IGP), Certified Information Security Manager (CISM) and Certified Information Systems Auditor (CISA)
Salesforce Developer Start Date: ASAP Contract Length : 12 Months + Extension Location : Zurich, Switzerland Rate: 120 CHF Per Hour Job Summary: Trust in SODA are partnered with a leading consultancy looking for a skilled Salesforce Developer to design and implement customized solutions within the Salesforce platform. This role involves collaborating with various stakeholders to understand their needs, creating custom fields and objects, writing Apex classes and triggers, and integrating Salesforce with other systems. Key Responsibilities: - Custom Development: Develop custom applications using Salesforce Apex, Visualforce, Lightning components, and other related technologies. - Integration: Integrate Salesforce with other systems using APIs, Middleware, and third-party tools. - Customization: Customize Salesforce objects, fields, record types, page layouts, workflows, and validation rules to meet business requirements. - Data Management: Manage data migration and data quality within Salesforce. Develop and execute data migration plans for importing data from Legacy systems. - User Support: Provide technical support to Salesforce end users. Troubleshoot and resolve system issues. - Project Collaboration: Work with business analysts, project managers, and other stakeholders to gather requirements, define project scope, and deliver solutions. - Documentation: Create and maintain documentation on processes, policies, application configuration, and help-related materials for users. - Testing: Perform unit testing, and integration testing, and assist with user acceptance testing to ensure solutions meet business requirements. - Best Practices: Follow best practices for Salesforce development and implementation. Keep up-to-date with Salesforce releases, features, and best practices. Qualifications: - Education: Bachelor's degree in Computer Science, Information Technology, or a related field. - Minimum of 3-5 years of experience as a Salesforce Developer. - Proven experience in Salesforce custom development (Apex, Visualforce, Lightning Components). - Experience with Salesforce integrations using REST/SOAP APIs. - Certifications: Salesforce Developer certification(s) preferred (eg, Salesforce Certified Platform Developer I, Salesforce Certified Platform Developer II). Technical Skills: - Strong knowledge of Salesforce configuration and custom development. - Proficiency in Apex, Visualforce, Lightning, JavaScript, HTML, and CSS. - Experience with Salesforce data tools (Data Loader, Workbench, etc.). - Understanding of Salesforce security and sharing rules. - Familiarity with Agile methodologies and DevOps practices.
01/07/2024
Project-based
Salesforce Developer Start Date: ASAP Contract Length : 12 Months + Extension Location : Zurich, Switzerland Rate: 120 CHF Per Hour Job Summary: Trust in SODA are partnered with a leading consultancy looking for a skilled Salesforce Developer to design and implement customized solutions within the Salesforce platform. This role involves collaborating with various stakeholders to understand their needs, creating custom fields and objects, writing Apex classes and triggers, and integrating Salesforce with other systems. Key Responsibilities: - Custom Development: Develop custom applications using Salesforce Apex, Visualforce, Lightning components, and other related technologies. - Integration: Integrate Salesforce with other systems using APIs, Middleware, and third-party tools. - Customization: Customize Salesforce objects, fields, record types, page layouts, workflows, and validation rules to meet business requirements. - Data Management: Manage data migration and data quality within Salesforce. Develop and execute data migration plans for importing data from Legacy systems. - User Support: Provide technical support to Salesforce end users. Troubleshoot and resolve system issues. - Project Collaboration: Work with business analysts, project managers, and other stakeholders to gather requirements, define project scope, and deliver solutions. - Documentation: Create and maintain documentation on processes, policies, application configuration, and help-related materials for users. - Testing: Perform unit testing, and integration testing, and assist with user acceptance testing to ensure solutions meet business requirements. - Best Practices: Follow best practices for Salesforce development and implementation. Keep up-to-date with Salesforce releases, features, and best practices. Qualifications: - Education: Bachelor's degree in Computer Science, Information Technology, or a related field. - Minimum of 3-5 years of experience as a Salesforce Developer. - Proven experience in Salesforce custom development (Apex, Visualforce, Lightning Components). - Experience with Salesforce integrations using REST/SOAP APIs. - Certifications: Salesforce Developer certification(s) preferred (eg, Salesforce Certified Platform Developer I, Salesforce Certified Platform Developer II). Technical Skills: - Strong knowledge of Salesforce configuration and custom development. - Proficiency in Apex, Visualforce, Lightning, JavaScript, HTML, and CSS. - Experience with Salesforce data tools (Data Loader, Workbench, etc.). - Understanding of Salesforce security and sharing rules. - Familiarity with Agile methodologies and DevOps practices.
Student System Team Manager Up to £65k, plus USS pension entitlement, 34 days leave (plus BH) Excellent training and work life balance London University, remote working available Exciting opportunity to join a dynamic and ambitious University in the centre of London. As a key member of the Information Technology Management Team you will provide direction & leadership to the team of technical analysts and developers supporting the Student Management System, SITS. This is broad ranging role working across projects and business change helping to support SITS at the heart of the Digital Change Agenda. With product changes on the horizon and an ambitious Digital Student Journey plan this role will be anything but dull. Requirements for the post Extensive knowledge of SITS and the Student data life cycle Clear view of best practice in design, development, deployment and support for SITS/E-Vision Team Management expertise Experience of using Software development tools to plan, assign, track, report, and manage work (eg Jira, Git, Devops) Experience of developing HTML, CSS, JavaScript, SQL Managing 3rd party relationships (eg Tribal) This role is a great opportunity to be at the centre of the major transformations in the HE sector and will be fundamental to advising on and delivering against the ambitions of that change. For further details and a confidential discussion please send your CV in application.
28/06/2024
Full time
Student System Team Manager Up to £65k, plus USS pension entitlement, 34 days leave (plus BH) Excellent training and work life balance London University, remote working available Exciting opportunity to join a dynamic and ambitious University in the centre of London. As a key member of the Information Technology Management Team you will provide direction & leadership to the team of technical analysts and developers supporting the Student Management System, SITS. This is broad ranging role working across projects and business change helping to support SITS at the heart of the Digital Change Agenda. With product changes on the horizon and an ambitious Digital Student Journey plan this role will be anything but dull. Requirements for the post Extensive knowledge of SITS and the Student data life cycle Clear view of best practice in design, development, deployment and support for SITS/E-Vision Team Management expertise Experience of using Software development tools to plan, assign, track, report, and manage work (eg Jira, Git, Devops) Experience of developing HTML, CSS, JavaScript, SQL Managing 3rd party relationships (eg Tribal) This role is a great opportunity to be at the centre of the major transformations in the HE sector and will be fundamental to advising on and delivering against the ambitions of that change. For further details and a confidential discussion please send your CV in application.
Request Technology - Craig Johnson
Washington, Washington DC
*Position is bonus eligible* Prestigious Global Firm is currently seeking a Conference Center Technology Support Analyst. Candidate will report to the DC Conference Technology Manager. The candidate must have excellent customer service skills and must be able to provide white glove service to all users of the conference center. The candidate must establish and maintain effective, courteous relationships with customers and team members. Strong analytical reasoning and AV troubleshooting skills are a plus. Individual must also possess excellent judgment regarding local Conference Technology matters. Must be able to assess situations quickly and proactively to ensure customer/client satisfaction. Responsibilities: Support the day-to-day Conference Center Technology operational needs. Assist the DC conference technology supervisor with organizing and documenting all aspect of conference technology. Help upkeep documentation on all maintenance activities including any equipment changes and incident reports. Set up audio conferences (microphones, sound systems, speakerphones, conference calls) Set up and maintain visiting attorney offices. Set up presentation equipment (LCD projectors, screens, videos) Laptops (webcasts, network connections) Become proficient on the operation of Kirkland's Crestron program. Ensure daily that all onsite Conference Center Technology systems are fully functional. Perform system maintenance as scheduled and work with vendors as required. Exhibit helpful, customer service-oriented attitude with team members and end-users. Remain calm yet communicate (and act) with sense of urgency when end-user has an urgent matter requiring resolution. General knowledge and troubleshooting of the firm's standard hardware such as laptop and related programs. General knowledge and troubleshooting of the firm's standard applications such as Outlook 365 and Microsoft Office Suite applications. Strong Knowledge of Microsoft PowerPoint Strong Knowledge of ZOOM, Microsoft Teams, Webex and other unified commination platforms Test with external sites prior to meeting (ideally in the same video conference room as meeting) Coordinate with meeting host to confirm full understanding of what they are trying to achieve during their meeting. Daily systems room checks to ensure all of technical features are running at optimum prior to room usage. Provide immediate response to client requests for assistance. Maintain confidentiality in all client and firm matters. Qualifications: 5 years of AV experience in a conference center environment. Must be working towards or have an AVIXA CTS certification and maintained during employment. Exceptional customer service abilities. Superior oral and written communication and problem-solving/strategizing skills. Ability to lift at least 30 pounds and able to move freely within the workplace. Willingness to learn and adapt to new systems and procedures/stay current with AV technology. Flexibility in daily work hours to meet the conference client's needs including weekends Basic proficiency in core application suite. Basic PC troubleshooting skills. Able to set up and operate AV systems. Able to troubleshoot AV systems and diagnose routine issues. Able to perform routine maintenance on AV equipment. Able to maintain documentation on equipment maintenance. Stays current on the state of the AV industry. Capable of developing event workflow plans. Ability to read A/V drawings for tier one troubleshooting. Effective production support activities, including advanced business and technical writing.
26/06/2024
Full time
*Position is bonus eligible* Prestigious Global Firm is currently seeking a Conference Center Technology Support Analyst. Candidate will report to the DC Conference Technology Manager. The candidate must have excellent customer service skills and must be able to provide white glove service to all users of the conference center. The candidate must establish and maintain effective, courteous relationships with customers and team members. Strong analytical reasoning and AV troubleshooting skills are a plus. Individual must also possess excellent judgment regarding local Conference Technology matters. Must be able to assess situations quickly and proactively to ensure customer/client satisfaction. Responsibilities: Support the day-to-day Conference Center Technology operational needs. Assist the DC conference technology supervisor with organizing and documenting all aspect of conference technology. Help upkeep documentation on all maintenance activities including any equipment changes and incident reports. Set up audio conferences (microphones, sound systems, speakerphones, conference calls) Set up and maintain visiting attorney offices. Set up presentation equipment (LCD projectors, screens, videos) Laptops (webcasts, network connections) Become proficient on the operation of Kirkland's Crestron program. Ensure daily that all onsite Conference Center Technology systems are fully functional. Perform system maintenance as scheduled and work with vendors as required. Exhibit helpful, customer service-oriented attitude with team members and end-users. Remain calm yet communicate (and act) with sense of urgency when end-user has an urgent matter requiring resolution. General knowledge and troubleshooting of the firm's standard hardware such as laptop and related programs. General knowledge and troubleshooting of the firm's standard applications such as Outlook 365 and Microsoft Office Suite applications. Strong Knowledge of Microsoft PowerPoint Strong Knowledge of ZOOM, Microsoft Teams, Webex and other unified commination platforms Test with external sites prior to meeting (ideally in the same video conference room as meeting) Coordinate with meeting host to confirm full understanding of what they are trying to achieve during their meeting. Daily systems room checks to ensure all of technical features are running at optimum prior to room usage. Provide immediate response to client requests for assistance. Maintain confidentiality in all client and firm matters. Qualifications: 5 years of AV experience in a conference center environment. Must be working towards or have an AVIXA CTS certification and maintained during employment. Exceptional customer service abilities. Superior oral and written communication and problem-solving/strategizing skills. Ability to lift at least 30 pounds and able to move freely within the workplace. Willingness to learn and adapt to new systems and procedures/stay current with AV technology. Flexibility in daily work hours to meet the conference client's needs including weekends Basic proficiency in core application suite. Basic PC troubleshooting skills. Able to set up and operate AV systems. Able to troubleshoot AV systems and diagnose routine issues. Able to perform routine maintenance on AV equipment. Able to maintain documentation on equipment maintenance. Stays current on the state of the AV industry. Capable of developing event workflow plans. Ability to read A/V drawings for tier one troubleshooting. Effective production support activities, including advanced business and technical writing.