Program Manager - User Experience (UX)

Salary: $120k-$130k + 15% bonus

Location: Chicago, IL

Hybrid: 3 days onsite, 2 days remote

*We are unable to provide sponsorship for this role*

Qualifications

• Bachelor's degree
• User-facing web/SaaS product experience
• Experience with UX process, strategy and deliverables
• Experience with risk management and problem solving
• Experience preparing concise and compelling written summaries of complex business or technical issues, with clearly defined recommendations
• Experience working with agile teams using scrum framework
• Experience in leadership and driving transformational efforts across large-scale organizations

Responsibilities

• Work with product owners and project managers to estimate resourcing needs at the project inception/planning stages.
• Drive product delivery through status and progress reporting, driving resolution of risks and issues, etc. as they come up for the UX team Embedded in product teams.
• Coordinate with Product Teams for code integration between UIs across teams.
• Support UX and UI dev resources Embedded in Product Teams as their point person to resolve time allocation/delivery issues.
• Champion UX strategy and capabilities across the organization, partner with UX strategy and research team.
• Partner with ePMO office to ensure a user-centered design practice is followed from project intake process and beyond.
• Lead and collaborate with UX team leadership in key project decision-making and orchestrate successful delivery for multiple UX-related projects simultaneously.
• Conduct discovery on programs being reviewed - interview or survey program teams to assess key issues, eg business alignment, project planning, program governance, technology dimensions, etc.
• Work with the program team to define appropriate remediation actions, clarify ownership for them, and criteria for resolution