Senior Desktop Support Engineer (Security Cleare Location: Liverpool £21.57 per hour PAYE premium £24.18 per hour Umbrella 6 months rolling contract The successful candidate must hold a current SC clearance. A leading provider of IT services and solutions is currently looking for a Senior Desktop Support Engineer to join their expanding team at their prestigious offices in Liverpool. The client site is a Security Cleared environment, so the successful candidate must hold current SC clearance. With responsibility for desktop builds, migrating user applications and floor walking, this role will also involve you providing service support, operating system upgrades as well as overseeing computer audits and deploying hardware and software. With highly developed interpersonal skills, you'll have the ability to engage with customers and ensure that you provide a consistently positive customer experience. In addition, you'll have the ability to work effectively as part of a team and will be an enthusiastic and supportive colleague in an often-pressurised environment. If you're looking for the opportunity to build your career with an industry leader, then please apply and take the career to the next level. Please note that due to the urgency of this role, preference will be given to candidates that are currently SC cleared. Candidates that are willing to undergo the security clearance process will be considered. However, SC clearance is an essential requirement for this role. Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
03/07/2024
Project-based
Senior Desktop Support Engineer (Security Cleare Location: Liverpool £21.57 per hour PAYE premium £24.18 per hour Umbrella 6 months rolling contract The successful candidate must hold a current SC clearance. A leading provider of IT services and solutions is currently looking for a Senior Desktop Support Engineer to join their expanding team at their prestigious offices in Liverpool. The client site is a Security Cleared environment, so the successful candidate must hold current SC clearance. With responsibility for desktop builds, migrating user applications and floor walking, this role will also involve you providing service support, operating system upgrades as well as overseeing computer audits and deploying hardware and software. With highly developed interpersonal skills, you'll have the ability to engage with customers and ensure that you provide a consistently positive customer experience. In addition, you'll have the ability to work effectively as part of a team and will be an enthusiastic and supportive colleague in an often-pressurised environment. If you're looking for the opportunity to build your career with an industry leader, then please apply and take the career to the next level. Please note that due to the urgency of this role, preference will be given to candidates that are currently SC cleared. Candidates that are willing to undergo the security clearance process will be considered. However, SC clearance is an essential requirement for this role. Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Role: Electronics Assembler/Technician Location: Guildford Salary:£25,000 - £32,000 depending on experience A background security check will be required before working on site. We are seeking to recruit for a new role as an Electronics Assembler in our growing company delivering Cyber Security and Wireless Communication solutions. The ideal candidate would have a A-levels including Electronics or an HND in Electronics with 2 or more years of relevant work experience. The role is very diverse including cable assembly and box builds. Applicants must be self-motivated, keen to learn and show initiative to help scale up the company's production capabilities. All work will be carried out in our ESD safe lab and workshop based in Guildford. Job Description: Assemble cable harness including crimping and soldering wires; Support electronic assembly including sub-assemblies and box builds; Collaborate with development engineers delivering on technical tasks; Work in an ESD (Electronic Static Discharge) safe environment (foot straps and wrist straps provided); Manage our workshop stores including goods in/out; Ordering components against Bills of Material. Administrative tasks to support the build, as required Requirements: A-levels, apprenticeship or HND in Electronics/Engineering; Familiarity with MS Office tools; Ability to take initiative and solve problems; Interest in learning new skills (training provided); Able to obtain UK Government security clearance; Able to work 40 hours a week on-site, including 10am-4pm Monday-Thursday; Able to commute reliably or relocate to Guildford, Surrey. It would be beneficial for a candidate to have: Experience of electronic assembly testing using standard workshop tools; Familiar with Linux and Windows computer systems; Some experience with PCB design tools or CAD tools. Capable through hole soldering. Full clean UK driving license; Benefits: Permanent. 25 days holiday plus Bank Holidays; Based in small friendly office; Free on-site parking; 10% pension contribution; Six monthly salary reviews; Company bonus scheme; Life and critical health insurance. A background security check will be required before working on site. How to apply? Send a CV to (see below) People Source Consulting Ltd is acting as an Employment Agency in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.
03/07/2024
Full time
Role: Electronics Assembler/Technician Location: Guildford Salary:£25,000 - £32,000 depending on experience A background security check will be required before working on site. We are seeking to recruit for a new role as an Electronics Assembler in our growing company delivering Cyber Security and Wireless Communication solutions. The ideal candidate would have a A-levels including Electronics or an HND in Electronics with 2 or more years of relevant work experience. The role is very diverse including cable assembly and box builds. Applicants must be self-motivated, keen to learn and show initiative to help scale up the company's production capabilities. All work will be carried out in our ESD safe lab and workshop based in Guildford. Job Description: Assemble cable harness including crimping and soldering wires; Support electronic assembly including sub-assemblies and box builds; Collaborate with development engineers delivering on technical tasks; Work in an ESD (Electronic Static Discharge) safe environment (foot straps and wrist straps provided); Manage our workshop stores including goods in/out; Ordering components against Bills of Material. Administrative tasks to support the build, as required Requirements: A-levels, apprenticeship or HND in Electronics/Engineering; Familiarity with MS Office tools; Ability to take initiative and solve problems; Interest in learning new skills (training provided); Able to obtain UK Government security clearance; Able to work 40 hours a week on-site, including 10am-4pm Monday-Thursday; Able to commute reliably or relocate to Guildford, Surrey. It would be beneficial for a candidate to have: Experience of electronic assembly testing using standard workshop tools; Familiar with Linux and Windows computer systems; Some experience with PCB design tools or CAD tools. Capable through hole soldering. Full clean UK driving license; Benefits: Permanent. 25 days holiday plus Bank Holidays; Based in small friendly office; Free on-site parking; 10% pension contribution; Six monthly salary reviews; Company bonus scheme; Life and critical health insurance. A background security check will be required before working on site. How to apply? Send a CV to (see below) People Source Consulting Ltd is acting as an Employment Agency in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.
Electrician/Automation Engineer (m/f/d) - Pharma/GMP/SAP/PLC Programming/Servo Technology Project/Role: For our client, a large pharmaceutical company, we are looking for electricians/automation engineers. Background: The task of the Kaiseraugst packaging company is to package high-quality products in accordance with the applicable regulations for the global market. As an automation engineer/electrician (m/f/d) in our technical support team at the packaging company, you will ensure high system availability, eliminate electrical faults on our diverse packaging systems and carry out maintenance work independently. At the same time, you have the opportunity to optimize processes The perfect candidate: has completed vocational training as an automation technician or electrician EFZ and more than 3 years of experience in this profession, preferably in the pharmaceutical industry. In addition, the person has knowledge of GMP, SAP, PLC programming and servo technology. Tasks & responsibilities: . Responsible for the electrical availability of the process systems, including production support, troubleshooting, maintenance and problem solving (first level support) * Identifying, analysing and professionally resolving faults that occur in highly automated systems * Incorporating electronic tools (eg PG, analyzer, etc.) * Collaboration and implementation of continuous improvement measures (CIP) * Independent implementation of planned maintenance activities * GMP-compliant documentation of the activities carried out in all process-relevant systems * Support in the management of spare and wear parts * Willingness to work in a self-organized team with a high degree of personal responsibility in an open and collaborative environment. Compliance with all safety and environmental regulations, as well as conscious promotion of operational safety (eg LOTO, SHE) * Evaluation and processing of alarms and faults Must Haves: . Completed vocational training as an automation technician or electrician. For foreign vocational training, we require recognition of equivalence by the EST * At least 3 years of experience as an automation technician, electrician * Knowledge of PLC programming and servo technology * Experience in the Good Manufacturing Process (GMP) * Proficient use of SAP * Very good knowledge of German (at least B2 level), knowledge of English at least B1 Reference no.: 923519OK Role: Electrician/Automation Engineer (m/f/d) Industry: Pharma Location: Kaiseraugst Workload: 100% (3-shift) Start: August 1st, 2024 (latest possible start date: September 1st, 2024) Duration: 1 year (extension: possible) Application deadline: July 10th, 2024 If this position has aroused your interest, please send us your complete dossier via the link in this ad. About us: ITech Consult is an ISO 9001:2015 certified Swiss company with offices in Germany and Ireland. ITech Consult specializes in the placement of IT candidates for contract work. We were founded in 1997 by IT professionals and therefore know how important professional support is when looking for and working on projects.
03/07/2024
Project-based
Electrician/Automation Engineer (m/f/d) - Pharma/GMP/SAP/PLC Programming/Servo Technology Project/Role: For our client, a large pharmaceutical company, we are looking for electricians/automation engineers. Background: The task of the Kaiseraugst packaging company is to package high-quality products in accordance with the applicable regulations for the global market. As an automation engineer/electrician (m/f/d) in our technical support team at the packaging company, you will ensure high system availability, eliminate electrical faults on our diverse packaging systems and carry out maintenance work independently. At the same time, you have the opportunity to optimize processes The perfect candidate: has completed vocational training as an automation technician or electrician EFZ and more than 3 years of experience in this profession, preferably in the pharmaceutical industry. In addition, the person has knowledge of GMP, SAP, PLC programming and servo technology. Tasks & responsibilities: . Responsible for the electrical availability of the process systems, including production support, troubleshooting, maintenance and problem solving (first level support) * Identifying, analysing and professionally resolving faults that occur in highly automated systems * Incorporating electronic tools (eg PG, analyzer, etc.) * Collaboration and implementation of continuous improvement measures (CIP) * Independent implementation of planned maintenance activities * GMP-compliant documentation of the activities carried out in all process-relevant systems * Support in the management of spare and wear parts * Willingness to work in a self-organized team with a high degree of personal responsibility in an open and collaborative environment. Compliance with all safety and environmental regulations, as well as conscious promotion of operational safety (eg LOTO, SHE) * Evaluation and processing of alarms and faults Must Haves: . Completed vocational training as an automation technician or electrician. For foreign vocational training, we require recognition of equivalence by the EST * At least 3 years of experience as an automation technician, electrician * Knowledge of PLC programming and servo technology * Experience in the Good Manufacturing Process (GMP) * Proficient use of SAP * Very good knowledge of German (at least B2 level), knowledge of English at least B1 Reference no.: 923519OK Role: Electrician/Automation Engineer (m/f/d) Industry: Pharma Location: Kaiseraugst Workload: 100% (3-shift) Start: August 1st, 2024 (latest possible start date: September 1st, 2024) Duration: 1 year (extension: possible) Application deadline: July 10th, 2024 If this position has aroused your interest, please send us your complete dossier via the link in this ad. About us: ITech Consult is an ISO 9001:2015 certified Swiss company with offices in Germany and Ireland. ITech Consult specializes in the placement of IT candidates for contract work. We were founded in 1997 by IT professionals and therefore know how important professional support is when looking for and working on projects.
Process Engineer Do you have a passion for driving efficiency and optimising operations? Are you an analytical problem solver with a flair for continuous improvement? If so, we have an exciting opportunity for you! Our client, a leading manufacturing company, is seeking a talented and dynamic Process Engineer to join their team on a contract basis. This is initially a year contract. With a strong focus on innovation and excellence, our client is dedicated to delivering high-quality products to their customers worldwide. In this role, you will play a key part in enhancing the company's production processes and driving continuous improvement initiatives. Working closely with cross-functional teams, you will be responsible for: Applying your technical expertise to evaluate and analyse current manufacturing processes. Identifying areas for improvement and implementing innovative solutions to enhance production efficiency. Collaborating with engineers, technicians, and operators to optimise equipment performance and minimise downtime. Conducting root cause analysis and troubleshooting process-related issues to prevent recurrence. Developing and implementing process control plans to ensure consistent product quality. Tracking and analysing process data to identify trends and make informed recommendations for optimisation. Participating in new product development projects to ensure smooth transition into production. Continuously assessing industry best practises and new technologies to drive innovation and stay ahead of the competition. Providing technical support and training to operations teams to facilitate a culture of continuous improvement. To succeed in this role, you should possess the following qualifications and skills: Must have degree level in Chemical or Process Engineering and have or working towards Chartered Engineering status Proven experience as a Process Engineer within a manufacturing environment. Strong knowledge of process optimisation methodologies, such as Six Sigma or Lean Manufacturing. Proficiency in process modelling and simulation tools. Excellent analytical and problem-solving skills. Strong communication and interpersonal skills. Ability to work effectively in a team and cross-functional environment. Detail-oriented with a focus on quality and results. If you are ready to take on new challenges and contribute to a company that values your expertise, we invite you to apply for the position of Process Engineer. Join their team today and contribute to their ongoing success! Shortlisted candidates will be contacted for further steps in the recruitment process. Please note that all applications will be treated confidentially. We appreciate all applications, but only qualified candidates will be contacted.
03/07/2024
Project-based
Process Engineer Do you have a passion for driving efficiency and optimising operations? Are you an analytical problem solver with a flair for continuous improvement? If so, we have an exciting opportunity for you! Our client, a leading manufacturing company, is seeking a talented and dynamic Process Engineer to join their team on a contract basis. This is initially a year contract. With a strong focus on innovation and excellence, our client is dedicated to delivering high-quality products to their customers worldwide. In this role, you will play a key part in enhancing the company's production processes and driving continuous improvement initiatives. Working closely with cross-functional teams, you will be responsible for: Applying your technical expertise to evaluate and analyse current manufacturing processes. Identifying areas for improvement and implementing innovative solutions to enhance production efficiency. Collaborating with engineers, technicians, and operators to optimise equipment performance and minimise downtime. Conducting root cause analysis and troubleshooting process-related issues to prevent recurrence. Developing and implementing process control plans to ensure consistent product quality. Tracking and analysing process data to identify trends and make informed recommendations for optimisation. Participating in new product development projects to ensure smooth transition into production. Continuously assessing industry best practises and new technologies to drive innovation and stay ahead of the competition. Providing technical support and training to operations teams to facilitate a culture of continuous improvement. To succeed in this role, you should possess the following qualifications and skills: Must have degree level in Chemical or Process Engineering and have or working towards Chartered Engineering status Proven experience as a Process Engineer within a manufacturing environment. Strong knowledge of process optimisation methodologies, such as Six Sigma or Lean Manufacturing. Proficiency in process modelling and simulation tools. Excellent analytical and problem-solving skills. Strong communication and interpersonal skills. Ability to work effectively in a team and cross-functional environment. Detail-oriented with a focus on quality and results. If you are ready to take on new challenges and contribute to a company that values your expertise, we invite you to apply for the position of Process Engineer. Join their team today and contribute to their ongoing success! Shortlisted candidates will be contacted for further steps in the recruitment process. Please note that all applications will be treated confidentially. We appreciate all applications, but only qualified candidates will be contacted.
BIM/CAD Technician Are you an experienced CAD Technician with experience in Electrical/Security schematics? Do you have an existing knowledge of Revit that you'd love to build on? Would you like the opportunity to work on exciting, Smart Building projects? The Role A leading construction consultancy is looking for a BIM/CAD Technician to assist in the production and preparation of CAD 2D/3D drawings and company documentation. This is an excellent opportunity to build on your existing skills in design across structured cabling, audio-visual, security and ICT Infrastructure systems. Key tasks Create ICT, security, AV layout drawings, elevations, buildersworks, schematics using AutoCAD; to the current CAD standards Create field of view drawings using the LMG CCTV software. Creation of heatmaps using Ekahau/Airmagnet AP Survey software. To learn the LMG Rapid Deployment pre-term cabling software. Producing 3D BIM modelling using Autodesk Revit software when required To support Projects under direction from designer and CAD manager. Updating existing CAD drawings to include information and changes obtained from site. Navigate and retrieve information from client web-based documentation systems. Catalogue drawings using current drawing British standards. Tender documentation support in assisting Bid Team. To have the ability to use spreadsheets to generate backbone and average cable lengths. Liaise with the Designer, Project Manager and CAD Manager regarding information that needs to be included in drawings. To liaise with Project Teams, clients and other trade contractors, and attend project meetings when necessary. To work on-site when required to. Key skills 3+ years experience of AutoCAD (2d & 3d) 1+ year(s) experience of Revit Knowledge of the building industry, including IT cabling, audiovisual and security systems Great communication skills Ability to work with internal and external stakeholders Strong teamwork skills Excellent time-management and organisation skills What's in it for you? A competitive salary of up to £39,000 Training and career progression opportunities Pension scheme Employee discounts Life insurance
03/07/2024
Full time
BIM/CAD Technician Are you an experienced CAD Technician with experience in Electrical/Security schematics? Do you have an existing knowledge of Revit that you'd love to build on? Would you like the opportunity to work on exciting, Smart Building projects? The Role A leading construction consultancy is looking for a BIM/CAD Technician to assist in the production and preparation of CAD 2D/3D drawings and company documentation. This is an excellent opportunity to build on your existing skills in design across structured cabling, audio-visual, security and ICT Infrastructure systems. Key tasks Create ICT, security, AV layout drawings, elevations, buildersworks, schematics using AutoCAD; to the current CAD standards Create field of view drawings using the LMG CCTV software. Creation of heatmaps using Ekahau/Airmagnet AP Survey software. To learn the LMG Rapid Deployment pre-term cabling software. Producing 3D BIM modelling using Autodesk Revit software when required To support Projects under direction from designer and CAD manager. Updating existing CAD drawings to include information and changes obtained from site. Navigate and retrieve information from client web-based documentation systems. Catalogue drawings using current drawing British standards. Tender documentation support in assisting Bid Team. To have the ability to use spreadsheets to generate backbone and average cable lengths. Liaise with the Designer, Project Manager and CAD Manager regarding information that needs to be included in drawings. To liaise with Project Teams, clients and other trade contractors, and attend project meetings when necessary. To work on-site when required to. Key skills 3+ years experience of AutoCAD (2d & 3d) 1+ year(s) experience of Revit Knowledge of the building industry, including IT cabling, audiovisual and security systems Great communication skills Ability to work with internal and external stakeholders Strong teamwork skills Excellent time-management and organisation skills What's in it for you? A competitive salary of up to £39,000 Training and career progression opportunities Pension scheme Employee discounts Life insurance
As a 3rd Line Infrastructure Technician joining the team, you will be providing first-class service to colleagues needing IT support and in the delivery of IT projects. Responsibilities: 3rd line responsibility for the day-to-day end user IT support needs of the company Serve as the first point of escalation for 2nd Line technicians Offer software/hardware support and technical expertise across a broad range of technologies Carry out in-depth investigation of problems and identify root causes Log all user interaction within helpdesk software and follow help desk and ticket handling procedures Responsible for responding to any unassigned urgent tickets when 1st/2nd line technicians are unavailable Stay current with business application and system information, changes and updates You will have a good level of experience working with: Windows Server Service desk management software, ideally Jira Active Directory, Group Policy, DHCP, DNS, WDS, WSUS Virtualisation (Hyper-V and Azure) Microsoft 365 and Teams Sharepoint Azure Azure AD/Entra ID Intune device management PowerShell Endpoint Anti-virus Web Proxy management Aruba Switch management Level 3 routing and Firewalls MS SQL, including writing/de-construction of T-SQL queries Telephony systems, especially Ring Central/NICE inContact Ready to shape the future of tech? Then take the first step and apply today! Email me on (see below) to learn more
03/07/2024
Full time
As a 3rd Line Infrastructure Technician joining the team, you will be providing first-class service to colleagues needing IT support and in the delivery of IT projects. Responsibilities: 3rd line responsibility for the day-to-day end user IT support needs of the company Serve as the first point of escalation for 2nd Line technicians Offer software/hardware support and technical expertise across a broad range of technologies Carry out in-depth investigation of problems and identify root causes Log all user interaction within helpdesk software and follow help desk and ticket handling procedures Responsible for responding to any unassigned urgent tickets when 1st/2nd line technicians are unavailable Stay current with business application and system information, changes and updates You will have a good level of experience working with: Windows Server Service desk management software, ideally Jira Active Directory, Group Policy, DHCP, DNS, WDS, WSUS Virtualisation (Hyper-V and Azure) Microsoft 365 and Teams Sharepoint Azure Azure AD/Entra ID Intune device management PowerShell Endpoint Anti-virus Web Proxy management Aruba Switch management Level 3 routing and Firewalls MS SQL, including writing/de-construction of T-SQL queries Telephony systems, especially Ring Central/NICE inContact Ready to shape the future of tech? Then take the first step and apply today! Email me on (see below) to learn more
Senior IT Technician (12-month Contract) Our client is looking for a Senior IT Technician to join the team on a 12-month contract, with the possibility of later extension. This role is based in Hampshire and will be inside IR35. About the Role As a Senior IT Technician, you will be responsible for the following duties: Assist Senior Leaders, Teachers, Administrative Staff, and Students. You will meet or exceed expectations by promptly and efficiently resolving incidents, answering questions, and processing change requests, or by escalating issues to senior team members when necessary. We manage the equipment inventory, maintain audio/visual equipment like classroom projectors, speakers, and interactive panels, and collaborate with suppliers to submit warranty claims, among other tasks. You will be involved in all these activities. You will work on various projects, including installing new hardware or software, maintaining Firewall policies to ensure security and a safe browsing environment for users, and managing the school's network build image for desktops and laptops. About You To be successful in this role, the Senior IT Technician will need knowledge/experience in the following areas: 5 GCSEs Grade 5 to 9 including English and Maths or equivalent. Troubleshooting Windows 10, Windows Server and Microsoft Office. (Desirable) - Level 3 Apprenticeship in IT Support (or equivalent), or Microsoft Certification(s). Fault finding and diagnostic skills. Organisational and administrative skills. Ability to work within a team. Interest and enthusiasm for working in IT. A desire for continuous improvement. If you believe you would be a good fit for this role, please submit your application using your most up to date CV and any relevant experience included. Senitor Associates Ltd is acting as an Employment Business in relation to this vacancy.
03/07/2024
Project-based
Senior IT Technician (12-month Contract) Our client is looking for a Senior IT Technician to join the team on a 12-month contract, with the possibility of later extension. This role is based in Hampshire and will be inside IR35. About the Role As a Senior IT Technician, you will be responsible for the following duties: Assist Senior Leaders, Teachers, Administrative Staff, and Students. You will meet or exceed expectations by promptly and efficiently resolving incidents, answering questions, and processing change requests, or by escalating issues to senior team members when necessary. We manage the equipment inventory, maintain audio/visual equipment like classroom projectors, speakers, and interactive panels, and collaborate with suppliers to submit warranty claims, among other tasks. You will be involved in all these activities. You will work on various projects, including installing new hardware or software, maintaining Firewall policies to ensure security and a safe browsing environment for users, and managing the school's network build image for desktops and laptops. About You To be successful in this role, the Senior IT Technician will need knowledge/experience in the following areas: 5 GCSEs Grade 5 to 9 including English and Maths or equivalent. Troubleshooting Windows 10, Windows Server and Microsoft Office. (Desirable) - Level 3 Apprenticeship in IT Support (or equivalent), or Microsoft Certification(s). Fault finding and diagnostic skills. Organisational and administrative skills. Ability to work within a team. Interest and enthusiasm for working in IT. A desire for continuous improvement. If you believe you would be a good fit for this role, please submit your application using your most up to date CV and any relevant experience included. Senitor Associates Ltd is acting as an Employment Business in relation to this vacancy.
Remote Support Technician (Moodle) Role: Support Technical (Moodle) Location: Remote Salary: £25,000 to £35,000 My client, a leding software provider, are look to recruit a customer-focused Support Technician with a minimum of 2 years of experience in a similar role to join their team. This role emphasizes their Moodle LMS, Moodle Workplace, and Totara platforms, ensuring their customer base receives unparalleled support and an optimal experience with their products and services. Key Responsibilities Provide world-class technical support to customers, addressing their queries via phone, video, and support portal on Moodle LMS, Moodle Workplace, Totara TXP, and related learning technologies. Troubleshoot and resolve technical issues using various methods, collaborating with direct and indirect circle members on complex problems. Understand customer needs and offer solutions aligned with their service level. Analyse customer feedback to identify potential product enhancements or improvements. Manage application integration and configuration with third-party applications and services. Handle installation, configuration, updating, and upgrading of applications. Work closely with implementation consultants, ensuring smooth project handovers and addressing complex cases promptly. Actively participate in our performance enablement program through positive engagement in 1-2-1s, skills acquisition, and achieving agreed goals. Engage in special projects to continuously improve the support circle's effectiveness. Contribute actively to a knowledge base, ensuring that solutions and best practices are shared and accessible. Proactively call customers to expedite the resolution of their cases, enhancing their experience. Collaborate with the systems circle for triaging technical issues, providing support, and gathering valuable feedback for improvements. Work towards ensuring the highest level of security and performance of systems. Essential Criteria 2 years of experience with Moodle LMS, Moodle Workplace, and Totara A proven track record in a customer support role, handling complex cases Valuable Experience (not essential) A basic understanding of GIT and version control Preliminary knowledge of web-hosting technologies Experience with the Linux OS
03/07/2024
Full time
Remote Support Technician (Moodle) Role: Support Technical (Moodle) Location: Remote Salary: £25,000 to £35,000 My client, a leding software provider, are look to recruit a customer-focused Support Technician with a minimum of 2 years of experience in a similar role to join their team. This role emphasizes their Moodle LMS, Moodle Workplace, and Totara platforms, ensuring their customer base receives unparalleled support and an optimal experience with their products and services. Key Responsibilities Provide world-class technical support to customers, addressing their queries via phone, video, and support portal on Moodle LMS, Moodle Workplace, Totara TXP, and related learning technologies. Troubleshoot and resolve technical issues using various methods, collaborating with direct and indirect circle members on complex problems. Understand customer needs and offer solutions aligned with their service level. Analyse customer feedback to identify potential product enhancements or improvements. Manage application integration and configuration with third-party applications and services. Handle installation, configuration, updating, and upgrading of applications. Work closely with implementation consultants, ensuring smooth project handovers and addressing complex cases promptly. Actively participate in our performance enablement program through positive engagement in 1-2-1s, skills acquisition, and achieving agreed goals. Engage in special projects to continuously improve the support circle's effectiveness. Contribute actively to a knowledge base, ensuring that solutions and best practices are shared and accessible. Proactively call customers to expedite the resolution of their cases, enhancing their experience. Collaborate with the systems circle for triaging technical issues, providing support, and gathering valuable feedback for improvements. Work towards ensuring the highest level of security and performance of systems. Essential Criteria 2 years of experience with Moodle LMS, Moodle Workplace, and Totara A proven track record in a customer support role, handling complex cases Valuable Experience (not essential) A basic understanding of GIT and version control Preliminary knowledge of web-hosting technologies Experience with the Linux OS
AV Support Engineer (SC Cleared) - £200 per day via Umbrella - 6 months - Barrow In Furness area We are seeking an efficient SC Cleared AV Site Support Engineer who will collaborate with the existing AV team on conferences and events, setting up and removing audio-visual equipment. As an AV Support Engineer , you will: Support the existing service, installation, and conference teams Set up and dismantle audio-visual equipment for on-site meetings Conduct meeting room checks to ensure all equipment functions correctly Troubleshoot and resolve AV/VC problems Report and maintain conference equipment Work in a team of two with the current on-site conference technician As a successful AV Support Engineer , you have: SC Clearance active Ability to work under pressure Strong AV/events background Willingness to work overtime, including early mornings and evenings Valid driving license Excellent communication skills, able to interact with all levels from C-Suite down Smart appearance necessary for some events The AV Support Engineer role has an immediate start role with a good chance of extension, to apply please send a copy of your most up to date CV to be considered. NOTE: At SCC, we take the privacy and security of your information very seriously, any information we hold will be in accordance with current data protection legislation. Upon submitting your application SCC will process your information in line with our privacy policy which can be found on our website under the Legal section -> Privacy Notice -> Flexible Resourcing
03/07/2024
Project-based
AV Support Engineer (SC Cleared) - £200 per day via Umbrella - 6 months - Barrow In Furness area We are seeking an efficient SC Cleared AV Site Support Engineer who will collaborate with the existing AV team on conferences and events, setting up and removing audio-visual equipment. As an AV Support Engineer , you will: Support the existing service, installation, and conference teams Set up and dismantle audio-visual equipment for on-site meetings Conduct meeting room checks to ensure all equipment functions correctly Troubleshoot and resolve AV/VC problems Report and maintain conference equipment Work in a team of two with the current on-site conference technician As a successful AV Support Engineer , you have: SC Clearance active Ability to work under pressure Strong AV/events background Willingness to work overtime, including early mornings and evenings Valid driving license Excellent communication skills, able to interact with all levels from C-Suite down Smart appearance necessary for some events The AV Support Engineer role has an immediate start role with a good chance of extension, to apply please send a copy of your most up to date CV to be considered. NOTE: At SCC, we take the privacy and security of your information very seriously, any information we hold will be in accordance with current data protection legislation. Upon submitting your application SCC will process your information in line with our privacy policy which can be found on our website under the Legal section -> Privacy Notice -> Flexible Resourcing
IT Infrastructure Technician Key benefits include: Attractive salary based on experience Annual bonus Pension matched to 7.5% Earn an extra day off per month with time in lieu Free onsite gym 25 days holiday Free parking/electric charging Based onsite Redhill Opportunity for an IT Infrastructure Technician with a successful, growing organization with headquarters based in Redhill, Surrey. In this role, you will provide IT infrastructure support to the organization, its client projects and its staff. You will work as part of the IT team delivering a quality 24/7 service to internal users (both at HQ and remote users) and nominated customer gateways, Servers and laptops. Please note you must be eligible for and happy to undergo UK Security Clearance (SC/DV) if you don't already hold it. Key Responsibilities will include: Build laptops, PC's according to internal & customer specifications and inline with company security policies and accreditation standards, including the creation of standardised build images. Ensure smooth running and patching of the desktop environment. Monitoring usage/performance, ensuring they are working efficiently, including tight controls on hardware/software obsolesce Manage and support onsite A/V equipment including Video Conferencing, Projectors etc. Follow departmental change control process and procedures. Adhere to organization cyber security policies. Assist with the administration of nominated customer IT equipment and networks. Be part of the support team for user fault finding and solving problems, ensuring you own the problem until resolved ensuring users are regularly informed of progress and that all issues are logged within Service Desk. Work with external suppliers where support cannot be done in house to assist IT with problem resolution. Be part of the 24/7 on call IT rota responding to emergencies as required including remote access or site visits for NSSLGlobal corporate network and users as well as nominated customer networks. Support the IT Infrastructure Engineers as required in providing: Support the IT Hosting Infrastructure as required including Storage, Virtual Environments, Email, Backups(recovery/monitoring) Support the IT Security Infrastructure as required, including Antivirus, Update/Patch management, Web Filtering Support the Telephony equipment and Servers, installation of telephones onto desks. Support the remote working environment including VPN's and RDP. Key skills and experience required: Mandatory HND/Degree or equivalent in Computer Science or related discipline OR at least 5 years applicable experience working in a demanding environment within a busy 100+ user network including remote sites/users. Broad range of technical skills is required in terms of diverse IT hardware and business applications. Sound technical knowledge of core Microsoft Windows 10/11 desktop environments, including building, troubleshooting, patching Sound technical knowledge of Windows Server 2019/2022 administration skills Good understanding of IT Security (anti-virus, hard drive encryption, authentication) Experience of Microsoft Exchange and Email services such as spam filtering and cloud continuity/messaging services. Previous experience covering 1st/2nd line support roles. Must be able to achieve Security Clearance (SC/DV). Desirable Sound technical knowledge of Windows Group Policies and Active Directory would be highly advantageous. Sound technical knowledge of any of the following: Endpoint Central, McAfee/Trellix Security, WebMarshal, Veeam Sound technical knowledge of Virtual Environments (VMware) Experience of administering and supporting Mitel phone system. Relevant Microsoft qualifications. Experience of administering/supporting Blackberry UEM and mobile device management (MDM).
03/07/2024
Full time
IT Infrastructure Technician Key benefits include: Attractive salary based on experience Annual bonus Pension matched to 7.5% Earn an extra day off per month with time in lieu Free onsite gym 25 days holiday Free parking/electric charging Based onsite Redhill Opportunity for an IT Infrastructure Technician with a successful, growing organization with headquarters based in Redhill, Surrey. In this role, you will provide IT infrastructure support to the organization, its client projects and its staff. You will work as part of the IT team delivering a quality 24/7 service to internal users (both at HQ and remote users) and nominated customer gateways, Servers and laptops. Please note you must be eligible for and happy to undergo UK Security Clearance (SC/DV) if you don't already hold it. Key Responsibilities will include: Build laptops, PC's according to internal & customer specifications and inline with company security policies and accreditation standards, including the creation of standardised build images. Ensure smooth running and patching of the desktop environment. Monitoring usage/performance, ensuring they are working efficiently, including tight controls on hardware/software obsolesce Manage and support onsite A/V equipment including Video Conferencing, Projectors etc. Follow departmental change control process and procedures. Adhere to organization cyber security policies. Assist with the administration of nominated customer IT equipment and networks. Be part of the support team for user fault finding and solving problems, ensuring you own the problem until resolved ensuring users are regularly informed of progress and that all issues are logged within Service Desk. Work with external suppliers where support cannot be done in house to assist IT with problem resolution. Be part of the 24/7 on call IT rota responding to emergencies as required including remote access or site visits for NSSLGlobal corporate network and users as well as nominated customer networks. Support the IT Infrastructure Engineers as required in providing: Support the IT Hosting Infrastructure as required including Storage, Virtual Environments, Email, Backups(recovery/monitoring) Support the IT Security Infrastructure as required, including Antivirus, Update/Patch management, Web Filtering Support the Telephony equipment and Servers, installation of telephones onto desks. Support the remote working environment including VPN's and RDP. Key skills and experience required: Mandatory HND/Degree or equivalent in Computer Science or related discipline OR at least 5 years applicable experience working in a demanding environment within a busy 100+ user network including remote sites/users. Broad range of technical skills is required in terms of diverse IT hardware and business applications. Sound technical knowledge of core Microsoft Windows 10/11 desktop environments, including building, troubleshooting, patching Sound technical knowledge of Windows Server 2019/2022 administration skills Good understanding of IT Security (anti-virus, hard drive encryption, authentication) Experience of Microsoft Exchange and Email services such as spam filtering and cloud continuity/messaging services. Previous experience covering 1st/2nd line support roles. Must be able to achieve Security Clearance (SC/DV). Desirable Sound technical knowledge of Windows Group Policies and Active Directory would be highly advantageous. Sound technical knowledge of any of the following: Endpoint Central, McAfee/Trellix Security, WebMarshal, Veeam Sound technical knowledge of Virtual Environments (VMware) Experience of administering and supporting Mitel phone system. Relevant Microsoft qualifications. Experience of administering/supporting Blackberry UEM and mobile device management (MDM).
Operational Engineer Heathrow Permanent, Fulltime, Onsite + Company car + Company Bonus Two-stage interview process. Teams/Onsite This role is reporting to the Lead Operational Engineer. THE ROLE You will deliver the engineering activities within the Project team. To undertake the delivery of New Build construction, Asset Replacement (NAMP) and Fault response on a standby basis relating to the company's owned assets, client owned assets and associated infrastructure under the direction of the Lead Operational Engineer. You will deputise for the Lead Operational Engineer/Project Manager including attendance at Client and Contractor meetings. You will work with and support the Project Managers, Operations Manager, Lead Operational Engineer and other members of the Region's delivery team to ensure the safe and efficient delivery of works allocated to them, whilst minimising disruption to our client electricity supplies. You will work with team members to ensure safety management is maintained throughout all activities during the delivery of the engineering tasks. PRINCIPAL ACCOUNTABILITIES: >> Delivery of the Construction programmes for the company's owned assets and client owned assets operating at voltages through the range 400V to 132kV >> Work with the Lead Operational Engineer/Project Managers to ensure that all programmes of work are delivered to time and budget following contractual commitments to time, cost and quality >> Lead works planning and execution and represent the organisation during client liaison at multiple client sites across the Region. >> Work with Technicians, Fitters and Apprentices to ensure the delivery of all engineering activities. >> Help manage budgets relating to the construction and NAMP delivery and meet ongoing goals >> As a team member work to ensure that our goals are achieved especially in Staff and Client satisfaction. >> Follow Client and our Operations and Procedures >> Operate HV and LV Distribution Protection Systems. >> Test and Commission HV and LV Distribution System. >> Maintain the Control and Protection Systems >> Ensure compliance with Health and Safety policies >> Develop site specific Health, Safety & Environmental procedures >> Compliance with quality policies >> Operate and update Asset database in respect of project activities >> Modify equipment and drawings to ensure the efficient operation of the substations >> Ensure the compliance with the distribution safety rules during all activities. >> Manage all contractors/staff working on site >> Undertake additional activities determined by the job level and competency RESPONSIBILITIES: >> Co-ordinate daily construction activities with Client/Principal Contractor's ensuring programmes are met. >> Obtain quotations from suppliers and raise Purchase Order request with Finance & Governance teams. >> Change Management - ensure early warning notices are brought to the attention of the Project Manager/Operations Manager/Commercial Manager & Client. >> Provide technical support as part of the Regional team >> Identify potential project risks/opportunities (raise awareness within team/company) >> Seek continuous improvement >> Required to participate in a standby rota and work additional hours to maintain the supplies to our client infrastructure >> Flexibility to sometimes work unsocial hours to respond to faults on system and programmed activities. >> Assist the Lead Operational Engineer in the development of the ongoing NAMP >> Undertake the delivery of construction activities to meet client requirements within their area of authorisation >> Represent the client at meetings with their clients and contractors >> When undertaking engineering activities manage the team of employees and contractors for delivering the project. >> When undertaking engineering activities manage the compliance with all H&S procedures such as Putting People to Work and Distribution Safety Rules. >> Take Field Control of switching operations whilst operating Client owned assets within our client premises. >> Knowledge of protection testing and can program protection relays and test that they function correctly within the protection scheme. >> Witness contractors testing and coordinate the use of test sheets, test routines and policies applied. >> Ensure that all as-built drawings and settings applied to relays are confirmed back into our database before energisation. >> Plan, manage and coordinate commissioning/plant acceptance testing to set standards whilst ensuring safe energisation and confidence of the switchgear operation. NATURE AND SCOPE: Working with the Operations Manager, Lead Operational Engineers, other team members and managers, you need to be a team player able to work within a pressurised environment to focus on the delivery of construction works to time and quality, and also to client's satisfaction. You will work with both client and contractors. Your role will involve travel to several different client sites, to undertake works within differing environments and to differing client standards, and you will adjust and work together with every client. QUALIFICATIONS: Essential >> Minimum 11kV Senior Authorised Person, with 33kV authorisation (for UD grade) but can be developed, as defined by the Distribution Safety Rules. >> Experience in distribution systems through the range 400V to 33kV >> Security clearance for Client infrastructure Access - provide a five-year work history with references and achieve a satisfactory criminal records check. >> Medical & Drugs and Alcohol screening >> Educated to HNC level qualification in Electrical Engineering (for UD grade), or working towards, or equivalent experience. >> Working knowledge of distribution HV Systems >> Knowledge of Building Services Systems >> Working knowledge of specialist HV equipment >> Read drawings and understand content >> Work in different environments >> Identify problems, understand main issues and investigate alternatives >> Hold clean, full driving licence >> Use Microsoft Office suite, Outlook, MS Project and other custom software packages. Desirable >> Travel around the Region's Client portfolio. >> A broad understanding of the Region's clients' requirements. >> To be skilful in decision-making. >> Relevant Safety Qualification such as IOSH or NEBOSH >> Knowledge of Construction Design and Management Regulations Please apply for more information! The JM Longbridge Group is operating and advertising as an Employment Agency for permanent positions and as an Employment Business for interim/contract/temporary positions. The JM Longbridge Group is an Equal Opportunities employer and we encourage applicants from all backgrounds.
02/07/2024
Full time
Operational Engineer Heathrow Permanent, Fulltime, Onsite + Company car + Company Bonus Two-stage interview process. Teams/Onsite This role is reporting to the Lead Operational Engineer. THE ROLE You will deliver the engineering activities within the Project team. To undertake the delivery of New Build construction, Asset Replacement (NAMP) and Fault response on a standby basis relating to the company's owned assets, client owned assets and associated infrastructure under the direction of the Lead Operational Engineer. You will deputise for the Lead Operational Engineer/Project Manager including attendance at Client and Contractor meetings. You will work with and support the Project Managers, Operations Manager, Lead Operational Engineer and other members of the Region's delivery team to ensure the safe and efficient delivery of works allocated to them, whilst minimising disruption to our client electricity supplies. You will work with team members to ensure safety management is maintained throughout all activities during the delivery of the engineering tasks. PRINCIPAL ACCOUNTABILITIES: >> Delivery of the Construction programmes for the company's owned assets and client owned assets operating at voltages through the range 400V to 132kV >> Work with the Lead Operational Engineer/Project Managers to ensure that all programmes of work are delivered to time and budget following contractual commitments to time, cost and quality >> Lead works planning and execution and represent the organisation during client liaison at multiple client sites across the Region. >> Work with Technicians, Fitters and Apprentices to ensure the delivery of all engineering activities. >> Help manage budgets relating to the construction and NAMP delivery and meet ongoing goals >> As a team member work to ensure that our goals are achieved especially in Staff and Client satisfaction. >> Follow Client and our Operations and Procedures >> Operate HV and LV Distribution Protection Systems. >> Test and Commission HV and LV Distribution System. >> Maintain the Control and Protection Systems >> Ensure compliance with Health and Safety policies >> Develop site specific Health, Safety & Environmental procedures >> Compliance with quality policies >> Operate and update Asset database in respect of project activities >> Modify equipment and drawings to ensure the efficient operation of the substations >> Ensure the compliance with the distribution safety rules during all activities. >> Manage all contractors/staff working on site >> Undertake additional activities determined by the job level and competency RESPONSIBILITIES: >> Co-ordinate daily construction activities with Client/Principal Contractor's ensuring programmes are met. >> Obtain quotations from suppliers and raise Purchase Order request with Finance & Governance teams. >> Change Management - ensure early warning notices are brought to the attention of the Project Manager/Operations Manager/Commercial Manager & Client. >> Provide technical support as part of the Regional team >> Identify potential project risks/opportunities (raise awareness within team/company) >> Seek continuous improvement >> Required to participate in a standby rota and work additional hours to maintain the supplies to our client infrastructure >> Flexibility to sometimes work unsocial hours to respond to faults on system and programmed activities. >> Assist the Lead Operational Engineer in the development of the ongoing NAMP >> Undertake the delivery of construction activities to meet client requirements within their area of authorisation >> Represent the client at meetings with their clients and contractors >> When undertaking engineering activities manage the team of employees and contractors for delivering the project. >> When undertaking engineering activities manage the compliance with all H&S procedures such as Putting People to Work and Distribution Safety Rules. >> Take Field Control of switching operations whilst operating Client owned assets within our client premises. >> Knowledge of protection testing and can program protection relays and test that they function correctly within the protection scheme. >> Witness contractors testing and coordinate the use of test sheets, test routines and policies applied. >> Ensure that all as-built drawings and settings applied to relays are confirmed back into our database before energisation. >> Plan, manage and coordinate commissioning/plant acceptance testing to set standards whilst ensuring safe energisation and confidence of the switchgear operation. NATURE AND SCOPE: Working with the Operations Manager, Lead Operational Engineers, other team members and managers, you need to be a team player able to work within a pressurised environment to focus on the delivery of construction works to time and quality, and also to client's satisfaction. You will work with both client and contractors. Your role will involve travel to several different client sites, to undertake works within differing environments and to differing client standards, and you will adjust and work together with every client. QUALIFICATIONS: Essential >> Minimum 11kV Senior Authorised Person, with 33kV authorisation (for UD grade) but can be developed, as defined by the Distribution Safety Rules. >> Experience in distribution systems through the range 400V to 33kV >> Security clearance for Client infrastructure Access - provide a five-year work history with references and achieve a satisfactory criminal records check. >> Medical & Drugs and Alcohol screening >> Educated to HNC level qualification in Electrical Engineering (for UD grade), or working towards, or equivalent experience. >> Working knowledge of distribution HV Systems >> Knowledge of Building Services Systems >> Working knowledge of specialist HV equipment >> Read drawings and understand content >> Work in different environments >> Identify problems, understand main issues and investigate alternatives >> Hold clean, full driving licence >> Use Microsoft Office suite, Outlook, MS Project and other custom software packages. Desirable >> Travel around the Region's Client portfolio. >> A broad understanding of the Region's clients' requirements. >> To be skilful in decision-making. >> Relevant Safety Qualification such as IOSH or NEBOSH >> Knowledge of Construction Design and Management Regulations Please apply for more information! The JM Longbridge Group is operating and advertising as an Employment Agency for permanent positions and as an Employment Business for interim/contract/temporary positions. The JM Longbridge Group is an Equal Opportunities employer and we encourage applicants from all backgrounds.
3rd Line Support Technician Commutable from Southampton, Fareham, Portsmouth - office based role £30,000 - £40,000 + Benefits As an 3rd Line Support Technician, you will play a crucial role in providing a top-tier service to clients. In this role, you will be delivering 3rd line support for various infrastructure environments, ensuring system security and documentation are maintained. This opportunity is ideal for a 2nd line technician looking to move into 3rd line, or an established 3rd line/infrastructure technician. This is a fully office-based role in Hampshire (commutable from Southampton, Fareham, Portsmouth) which will involve some travel to customer sites. A company pool car is available for site visits. Therefore, applicants must have a full-valid UK drivers license. In this role, you will be joining a technical and lively bunch! You can expect regular socials, as well as in-house and external training for personal and career development. Key Responsibilities: Manage helpdesk resolutions efficiently at 3rd Line level Install, configure, and troubleshoot infrastructure hardware and virtual environments. Threat detection and prevention Continuously monitor and optimize system performance and security. Develop and update technical documentation. Contribute to project planning and implementation. Requirements: Minimum of 5 years' experience in IT support roles - preferable Outsources/Managed services. Experienced across project work Strong proficiency in 3rd line networking concepts and security protocols. Preferably experienced with WatchGuard Firewalls. Exceptional problem-solving skills with effective communication abilities. Excellent verbal and written communication skills. Please apply to this advert or email your CV direct to (see below) Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
02/07/2024
Full time
3rd Line Support Technician Commutable from Southampton, Fareham, Portsmouth - office based role £30,000 - £40,000 + Benefits As an 3rd Line Support Technician, you will play a crucial role in providing a top-tier service to clients. In this role, you will be delivering 3rd line support for various infrastructure environments, ensuring system security and documentation are maintained. This opportunity is ideal for a 2nd line technician looking to move into 3rd line, or an established 3rd line/infrastructure technician. This is a fully office-based role in Hampshire (commutable from Southampton, Fareham, Portsmouth) which will involve some travel to customer sites. A company pool car is available for site visits. Therefore, applicants must have a full-valid UK drivers license. In this role, you will be joining a technical and lively bunch! You can expect regular socials, as well as in-house and external training for personal and career development. Key Responsibilities: Manage helpdesk resolutions efficiently at 3rd Line level Install, configure, and troubleshoot infrastructure hardware and virtual environments. Threat detection and prevention Continuously monitor and optimize system performance and security. Develop and update technical documentation. Contribute to project planning and implementation. Requirements: Minimum of 5 years' experience in IT support roles - preferable Outsources/Managed services. Experienced across project work Strong proficiency in 3rd line networking concepts and security protocols. Preferably experienced with WatchGuard Firewalls. Exceptional problem-solving skills with effective communication abilities. Excellent verbal and written communication skills. Please apply to this advert or email your CV direct to (see below) Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
Cable Jointer This Cable Jointer will report to the Client Delivery Manager and will work within our Services based in our Heathrow office. You will be a permanent employee. You will attract a salary of £43,898 plus Outer London allowance (£2,314.12) a van and a bonus of 3%. If you are successful, you will need to undertake a medical and DBS reference check We also provide the following additional benefits 25 days Annual Leave plus bank holidays Personal Pension Plan - Personal contribution rates of 4% or 5% (UK Power Networks will make a corresponding contribution of 8% or 10%) Tenancy Loan Deposit scheme Tax efficient benefits: cycle to work scheme Season ticket loan Occupational Health support Switched On - scheme providing discount on hundreds of retailers products. Discounted access to sports and social clubs Employee Assistance Programme. Main Job Purpose: You will perform jointing installation and repairs on HV and LV cable networks on both our Services and customer owned distribution systems. You will incorporate construction, operation and maintenance and is a multi-site role. You will work on new and existing systems to ensure continuity of supply to customers during new systems installation or existing systems modernisation and maintenance activities. Principle Accountabilities: Construction and Maintenance of the our PowerServices and customer owned assets through the range 33kV to 400V, Responsibility for all aspects of Safety, Health and Environment relevant to this role To perform risk assessments and maintain safe working practices Location of faults on distribution networks. The restoration of LV supplies Test and switch on customer owned LV networks - and understanding the results of the tests and acting on them Any other relevant jointing responsibilities Oversee excavating teams and contractors Understand operational and 1:500 diagrams LV and HV cable jointing up to and including 33kV LV Authorised Person with further possible progression to HV and SAP Competent in workshop fitting skills Work on LV SWA cable Work on HV 3-CORE XLPE/SWA PFISTERER, Nexans Euromold and equivalent connectors 33kV/132kV jointing Use IT equipment including SAP 'Toughpads', TDR, LV Faults Sniffer and FFE equipment Supervise Jointers Mate and training of Apprentices. Compliance with all matters related to Health, Safety, Quality and the Environment Be an ambassador for our brand Nature and Scope You will work as part of a team of technicians, jointers and fitters that report to the Lead Operational Engineer and have the support of experienced Field Engineers and Supervisors. You will be based in the service area with work being undertaken on customer owned sites on a contractual basis. You will also travel and work anywhere within the UK on customer owned sites. Skill and Educational Requirements The following skills and attributes are important to this role: City and Guilds 232. Evidence of training, such as a CIS card, of a site supervisor and operative. UKPN Substation entry, LV and HV competencies desirable. Flexibility and able to work in a team environment. Must have a clean driving licence. Obtain a Client Infrastructure Security Passes (providing a traceable work history and criminal records check). Fit and willing to be trained to work in confined spaces Skills The following are important attributes for this role: Safety focus required Must be customer-focused Evidence of formal cable jointing training required Be able to work on their own or as part of a team 5 year traceable work history
02/07/2024
Full time
Cable Jointer This Cable Jointer will report to the Client Delivery Manager and will work within our Services based in our Heathrow office. You will be a permanent employee. You will attract a salary of £43,898 plus Outer London allowance (£2,314.12) a van and a bonus of 3%. If you are successful, you will need to undertake a medical and DBS reference check We also provide the following additional benefits 25 days Annual Leave plus bank holidays Personal Pension Plan - Personal contribution rates of 4% or 5% (UK Power Networks will make a corresponding contribution of 8% or 10%) Tenancy Loan Deposit scheme Tax efficient benefits: cycle to work scheme Season ticket loan Occupational Health support Switched On - scheme providing discount on hundreds of retailers products. Discounted access to sports and social clubs Employee Assistance Programme. Main Job Purpose: You will perform jointing installation and repairs on HV and LV cable networks on both our Services and customer owned distribution systems. You will incorporate construction, operation and maintenance and is a multi-site role. You will work on new and existing systems to ensure continuity of supply to customers during new systems installation or existing systems modernisation and maintenance activities. Principle Accountabilities: Construction and Maintenance of the our PowerServices and customer owned assets through the range 33kV to 400V, Responsibility for all aspects of Safety, Health and Environment relevant to this role To perform risk assessments and maintain safe working practices Location of faults on distribution networks. The restoration of LV supplies Test and switch on customer owned LV networks - and understanding the results of the tests and acting on them Any other relevant jointing responsibilities Oversee excavating teams and contractors Understand operational and 1:500 diagrams LV and HV cable jointing up to and including 33kV LV Authorised Person with further possible progression to HV and SAP Competent in workshop fitting skills Work on LV SWA cable Work on HV 3-CORE XLPE/SWA PFISTERER, Nexans Euromold and equivalent connectors 33kV/132kV jointing Use IT equipment including SAP 'Toughpads', TDR, LV Faults Sniffer and FFE equipment Supervise Jointers Mate and training of Apprentices. Compliance with all matters related to Health, Safety, Quality and the Environment Be an ambassador for our brand Nature and Scope You will work as part of a team of technicians, jointers and fitters that report to the Lead Operational Engineer and have the support of experienced Field Engineers and Supervisors. You will be based in the service area with work being undertaken on customer owned sites on a contractual basis. You will also travel and work anywhere within the UK on customer owned sites. Skill and Educational Requirements The following skills and attributes are important to this role: City and Guilds 232. Evidence of training, such as a CIS card, of a site supervisor and operative. UKPN Substation entry, LV and HV competencies desirable. Flexibility and able to work in a team environment. Must have a clean driving licence. Obtain a Client Infrastructure Security Passes (providing a traceable work history and criminal records check). Fit and willing to be trained to work in confined spaces Skills The following are important attributes for this role: Safety focus required Must be customer-focused Evidence of formal cable jointing training required Be able to work on their own or as part of a team 5 year traceable work history
Engineering Laboratory Technician As a Lab Technician, you will work in our Test Laboratory which is located at our UK manufacturing plant in Parham, Suffolk. You will support the Research and Development team, working alongside the Product Designers, Application Engineers and Quality team, taking responsibility and ownership for the care and maintenance of the equipment in the test lab, as well as maintaining a clean and tidy work environment, preparing samples for mechanical and environmental testing, undertaking the tests and recording the results. To periodically audit and inspect the performance and attributes of finished products, both made by the client and competing products. The role will report to the Director of Research and Development. Key benefits include: Salary to C. £32,000 discretionary bonus scheme 25 days holiday (plus bank holidays). generous pension scheme & life assurance chance to take up other benefits including Health Insurance, cycle to work scheme, an employee assistance program, paid time off for volunteer work, plus many others. You will make an impact in the following way: You will be planning, setting up and undertaking controlled tests and trials in accordance with internal and international standards. As well as development and management of test procedures and standards. To ensure that all tests and trials are recorded and reported accurately by documenting and presenting results and conclusions of all trials and experience to cross-functional teams across the business. Provide technical support on New Product Development projects. Manage or liaise with 3rd party test houses during outsourced testing. To carry out investigations in a methodical and controlled manner using root-cause investigation into quality issues. Including workmanship, assembly methods, mechanical design and non-conforming material. Writing comprehensive reports on findings to support the R&D team What you will bring: Experience of working in a manufacturing industry for +3 years is an advantage Some physics as a minimum, to understand energy/force/mechanical/environmental aspects of testing. Experience following set processes and procedures and ability to produce reports and collate information/data. Experience with plastics/polymers etc ideally sought Experience working in a Test Lab environment within a team English, Mathematics and Sciences GCSEs or equivalent, Preferably HNC or BEng Degree in a related discipline. Let's Write the Next 100 Years Together. Join a global community striving to improve connectivity and security. We offer you hybrid and remote work practices where feasible, flexible working hours, an employee stock purchase plan, parental leave benefits, paid leave for volunteer work in your community, multiple and frequent training opportunities, professional talent management and succession planning, corporate health and well-being initiatives and a work culture which includes a commitment to diversity, equity, inclusion and sustainability.
02/07/2024
Full time
Engineering Laboratory Technician As a Lab Technician, you will work in our Test Laboratory which is located at our UK manufacturing plant in Parham, Suffolk. You will support the Research and Development team, working alongside the Product Designers, Application Engineers and Quality team, taking responsibility and ownership for the care and maintenance of the equipment in the test lab, as well as maintaining a clean and tidy work environment, preparing samples for mechanical and environmental testing, undertaking the tests and recording the results. To periodically audit and inspect the performance and attributes of finished products, both made by the client and competing products. The role will report to the Director of Research and Development. Key benefits include: Salary to C. £32,000 discretionary bonus scheme 25 days holiday (plus bank holidays). generous pension scheme & life assurance chance to take up other benefits including Health Insurance, cycle to work scheme, an employee assistance program, paid time off for volunteer work, plus many others. You will make an impact in the following way: You will be planning, setting up and undertaking controlled tests and trials in accordance with internal and international standards. As well as development and management of test procedures and standards. To ensure that all tests and trials are recorded and reported accurately by documenting and presenting results and conclusions of all trials and experience to cross-functional teams across the business. Provide technical support on New Product Development projects. Manage or liaise with 3rd party test houses during outsourced testing. To carry out investigations in a methodical and controlled manner using root-cause investigation into quality issues. Including workmanship, assembly methods, mechanical design and non-conforming material. Writing comprehensive reports on findings to support the R&D team What you will bring: Experience of working in a manufacturing industry for +3 years is an advantage Some physics as a minimum, to understand energy/force/mechanical/environmental aspects of testing. Experience following set processes and procedures and ability to produce reports and collate information/data. Experience with plastics/polymers etc ideally sought Experience working in a Test Lab environment within a team English, Mathematics and Sciences GCSEs or equivalent, Preferably HNC or BEng Degree in a related discipline. Let's Write the Next 100 Years Together. Join a global community striving to improve connectivity and security. We offer you hybrid and remote work practices where feasible, flexible working hours, an employee stock purchase plan, parental leave benefits, paid leave for volunteer work in your community, multiple and frequent training opportunities, professional talent management and succession planning, corporate health and well-being initiatives and a work culture which includes a commitment to diversity, equity, inclusion and sustainability.
Location: Glasgow - Full time in the office Specialist Service Desk Technician - ITIL Training/practical service management process and procedure experience & Technical knowledge required. CL is the quickest route to secure these staff and allows for flexibility if the Outsourcing case is approved by COAB. Improving Service Desk Resolution Times, reducing backlog tickets, the ability to provide localised onsite IT support in growth sites, allowing additional flexibility to free up resources to fulfil our service impacting duties and providing the resources to allow us to undertake remedial work in readiness for an upgraded ITSM Tool and/or Outsourcing during the 2023/24 Business Year. Service Desk performance will not meet agreed Service Level Indicators, impacting on COO Reports and User accessibility to the Official Platform - resulting in a severe degradation of IT service provision. PN requests/issues will take longer to process meaning that some users may not be able to work for an extended period of time. Key requirements: Demonstrable experience and training in ITIL service management. Strong technical knowledge and hands-on experience with service management processes and procedures. Proven ability to improve resolution times and reduce backlog tickets. Strong collaborative skills to work effectively with cross-functional teams. Security Clearance: SC highly desirable; candidates with active SC clearance will be fast-tracked. Please send your CV directly to (see below) If you consider yourself to have a disability or if you are a veteran, and you meet the essential criteria for the role, you will be put forward for the Guaranteed Interview' scheme whereby you will have the opportunity to discuss this role and your suitability with a member of the Sourcing team. If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the equivalent PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information. As an Equal Opportunities Employer, we provide the best talent and encourage all applications regardless of background, in line with our commitment to diversity, equality and inclusion.
01/07/2024
Project-based
Location: Glasgow - Full time in the office Specialist Service Desk Technician - ITIL Training/practical service management process and procedure experience & Technical knowledge required. CL is the quickest route to secure these staff and allows for flexibility if the Outsourcing case is approved by COAB. Improving Service Desk Resolution Times, reducing backlog tickets, the ability to provide localised onsite IT support in growth sites, allowing additional flexibility to free up resources to fulfil our service impacting duties and providing the resources to allow us to undertake remedial work in readiness for an upgraded ITSM Tool and/or Outsourcing during the 2023/24 Business Year. Service Desk performance will not meet agreed Service Level Indicators, impacting on COO Reports and User accessibility to the Official Platform - resulting in a severe degradation of IT service provision. PN requests/issues will take longer to process meaning that some users may not be able to work for an extended period of time. Key requirements: Demonstrable experience and training in ITIL service management. Strong technical knowledge and hands-on experience with service management processes and procedures. Proven ability to improve resolution times and reduce backlog tickets. Strong collaborative skills to work effectively with cross-functional teams. Security Clearance: SC highly desirable; candidates with active SC clearance will be fast-tracked. Please send your CV directly to (see below) If you consider yourself to have a disability or if you are a veteran, and you meet the essential criteria for the role, you will be put forward for the Guaranteed Interview' scheme whereby you will have the opportunity to discuss this role and your suitability with a member of the Sourcing team. If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the equivalent PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information. As an Equal Opportunities Employer, we provide the best talent and encourage all applications regardless of background, in line with our commitment to diversity, equality and inclusion.
Support Engineer Location: Paris Duration: CDI Description: The Local IT Support Technician will play a vital role in handling standard changes such as starter/leaver, walkups, asset management, AV support, and bespoke support. You will be part of a team close to our stakeholders and represent the face of the IT on site. Responsibilities: Deskside support - troubleshooting of IT related incidents from in-house software to hardware, such as mobile devices, Laptops, PCs, and Printers Be a local point of contact for the technical teams and provide remote hands as required Assist with the installation of new or upgraded systems and applications. Participate in testing and troubleshooting as needed. Involve in project works to local offices Provide meeting room support by assisting with the setting-up of video conferences and presentations. Monitor videoconferences as required Proactively keep the colleagues you are supporting informed of any progress on their incident/service request Stock management Responsible for the New Joiner/Leaver/Mover tasks Travel to offices to provide on-site support and provide remote hands as required Track and document details of work performed including resolution steps in the ITSM Regularly review and update incidents and requests, ensuring that all are dealt with in a timely and efficient manner and the colleague is kept up to date Maintain Knowledge Base articles in our ITSM Work outside of normal working hours as necessary to participate in project work and/or assist with major service outages Your Profile: Dynamic personality with the desire to own incidents through to resolution Excellent communication skills, both written and oral Flexible approach to work with the ability to work effectively under pressure Encourages Co-Operative Working Ability to work in a fast-paced and dynamic environment What's in it for you? A Full time permanent contract in a company at human size A very attractive salary package in line with your experience and knowledge, with attractive fringe benefits If this position is interesting for you, please contact us on (see below).
01/07/2024
Full time
Support Engineer Location: Paris Duration: CDI Description: The Local IT Support Technician will play a vital role in handling standard changes such as starter/leaver, walkups, asset management, AV support, and bespoke support. You will be part of a team close to our stakeholders and represent the face of the IT on site. Responsibilities: Deskside support - troubleshooting of IT related incidents from in-house software to hardware, such as mobile devices, Laptops, PCs, and Printers Be a local point of contact for the technical teams and provide remote hands as required Assist with the installation of new or upgraded systems and applications. Participate in testing and troubleshooting as needed. Involve in project works to local offices Provide meeting room support by assisting with the setting-up of video conferences and presentations. Monitor videoconferences as required Proactively keep the colleagues you are supporting informed of any progress on their incident/service request Stock management Responsible for the New Joiner/Leaver/Mover tasks Travel to offices to provide on-site support and provide remote hands as required Track and document details of work performed including resolution steps in the ITSM Regularly review and update incidents and requests, ensuring that all are dealt with in a timely and efficient manner and the colleague is kept up to date Maintain Knowledge Base articles in our ITSM Work outside of normal working hours as necessary to participate in project work and/or assist with major service outages Your Profile: Dynamic personality with the desire to own incidents through to resolution Excellent communication skills, both written and oral Flexible approach to work with the ability to work effectively under pressure Encourages Co-Operative Working Ability to work in a fast-paced and dynamic environment What's in it for you? A Full time permanent contract in a company at human size A very attractive salary package in line with your experience and knowledge, with attractive fringe benefits If this position is interesting for you, please contact us on (see below).
Do you have 2nd/3rd Line Line Support Technician experience, and are you seeking a new job in Hampshire? Deerfoot IT Recruitment is helping a collaborative company recruit a 2nd/3rd Line Support Technician, and the role comes with an excellent salary £30k-£32k and benefits package. The working hours are Mon - Fri, a 37.5-hour week. There is free parking onsite, and the train station and central bus station are easily accessible. As a 2nd and 3rd Line Support Technician, you will provide 2nd/3rd line service desk support to our customers, assisting them with hardware and software problems via phone, email and in person within the organisation's EPoS environment. If you were already in this line support role, here are some of the areas you would have been working in this week: Troubleshooting network connectivity in a LAN/WAN environment Managing work queues and prioritising calls, re-assigning work where and when necessary to ensure compliance with SLAs Diagnosing and quickly resolving a wide range of EPoS, Windows, and networking problems To apply for this 2nd/3rd Line Support Technician role, your soft skills, expertise and experience should include: A proven track record in managing customer relationships and providing excellent customer service in a customer delivery environment The ability to work to and meet deadlines Sound understanding of EPoS operations and business-related processes and procedures Understanding of server/client setups and TCP/IPNetworking principles for troubleshooting purpose Experience in using VNCand other remote access tools Excellent technical knowledge of PCs and desktop hardware As a vital member of our team and in return for your expertise, inclusive approach and commitment, we'll provide a favourable salary and the chance to join a passionate and welcoming team. We'd love you to apply for this Full time 2nd/3rd Line Support Technician position in Fareham, and we're waiting to hear from you. Please contact Deerfoot IT Recruitment today. Deerfoot IT Resources Ltd is one of the UK's leading IT Recruitment Agencies, trusted by many of the UK's leading employers. Established in 1997, we have over 25 years of experience as IT Recruitment Specialists. We will never send your CV anywhere without your authorisation and only after you have seen the complete details of this opportunity. Deerfoot is acting as an employment agency for permanent hires and an employment business for contingency hires. Each time Deerfoot sends a CV to a recruiting client, we donate £1 to The Born Free Foundation (). Deerfoot is also climate-positive in partnership with Ecologi. Deerfoot IT Resources Ltd is acting as an Employment Agency in relation to this vacancy.
28/06/2024
Full time
Do you have 2nd/3rd Line Line Support Technician experience, and are you seeking a new job in Hampshire? Deerfoot IT Recruitment is helping a collaborative company recruit a 2nd/3rd Line Support Technician, and the role comes with an excellent salary £30k-£32k and benefits package. The working hours are Mon - Fri, a 37.5-hour week. There is free parking onsite, and the train station and central bus station are easily accessible. As a 2nd and 3rd Line Support Technician, you will provide 2nd/3rd line service desk support to our customers, assisting them with hardware and software problems via phone, email and in person within the organisation's EPoS environment. If you were already in this line support role, here are some of the areas you would have been working in this week: Troubleshooting network connectivity in a LAN/WAN environment Managing work queues and prioritising calls, re-assigning work where and when necessary to ensure compliance with SLAs Diagnosing and quickly resolving a wide range of EPoS, Windows, and networking problems To apply for this 2nd/3rd Line Support Technician role, your soft skills, expertise and experience should include: A proven track record in managing customer relationships and providing excellent customer service in a customer delivery environment The ability to work to and meet deadlines Sound understanding of EPoS operations and business-related processes and procedures Understanding of server/client setups and TCP/IPNetworking principles for troubleshooting purpose Experience in using VNCand other remote access tools Excellent technical knowledge of PCs and desktop hardware As a vital member of our team and in return for your expertise, inclusive approach and commitment, we'll provide a favourable salary and the chance to join a passionate and welcoming team. We'd love you to apply for this Full time 2nd/3rd Line Support Technician position in Fareham, and we're waiting to hear from you. Please contact Deerfoot IT Recruitment today. Deerfoot IT Resources Ltd is one of the UK's leading IT Recruitment Agencies, trusted by many of the UK's leading employers. Established in 1997, we have over 25 years of experience as IT Recruitment Specialists. We will never send your CV anywhere without your authorisation and only after you have seen the complete details of this opportunity. Deerfoot is acting as an employment agency for permanent hires and an employment business for contingency hires. Each time Deerfoot sends a CV to a recruiting client, we donate £1 to The Born Free Foundation (). Deerfoot is also climate-positive in partnership with Ecologi. Deerfoot IT Resources Ltd is acting as an Employment Agency in relation to this vacancy.
Our client is a large local government organisation and looking for an experienced CAD Technician to join their team. This is initially a 3 month conract which may be extended for the right applicant You will To maintain and develop all of the council's corporate building drawings using AutoCAD Architecture. To provide a CAD Technician service to fully support members of Facilities Management and the wider council through the design and production of 2D and 3D drawings for accommodation, feasibility, facilities and improvement works. To collect and manage on behalf of all members of Facilities Management all data relating to the council's corporate buildings ensuring it is current, accurate and accessible. To carry out accurate building surveys using both electronic and manual measuring equipment, capture electronically the data collected using AutoCAD Architecture software and enable synchronisation of data from CAD drawings into the council's property database. To liaise with external agencies such as architects, consultants and building contractors in the supply and procurement of property data. The continued maintenance and improvement of the units CAD system and the council's property database. To provide property related textural data in various formats to assist others in such things as financial planning or planned maintenance in relation to the council's corporate buildings. Provide general assistance in other Facilities Management related activities commensurate with the level of the post. PLEASE NOTE THIS ROLE IS INSIDE SCOPE OF IR35 HYBRID WORKING ENVIRONMENTAL
28/06/2024
Project-based
Our client is a large local government organisation and looking for an experienced CAD Technician to join their team. This is initially a 3 month conract which may be extended for the right applicant You will To maintain and develop all of the council's corporate building drawings using AutoCAD Architecture. To provide a CAD Technician service to fully support members of Facilities Management and the wider council through the design and production of 2D and 3D drawings for accommodation, feasibility, facilities and improvement works. To collect and manage on behalf of all members of Facilities Management all data relating to the council's corporate buildings ensuring it is current, accurate and accessible. To carry out accurate building surveys using both electronic and manual measuring equipment, capture electronically the data collected using AutoCAD Architecture software and enable synchronisation of data from CAD drawings into the council's property database. To liaise with external agencies such as architects, consultants and building contractors in the supply and procurement of property data. The continued maintenance and improvement of the units CAD system and the council's property database. To provide property related textural data in various formats to assist others in such things as financial planning or planned maintenance in relation to the council's corporate buildings. Provide general assistance in other Facilities Management related activities commensurate with the level of the post. PLEASE NOTE THIS ROLE IS INSIDE SCOPE OF IR35 HYBRID WORKING ENVIRONMENTAL
IT Technician (Full-time onsite Monday - Friday) Rural Office location Wiltshire. Own transport needed. The site is commutable from Devizes, Basingstoke, Andover, Bath, Amesbury, Swindon, Trowbridge, Chippenham, Marlborough. Primary duties Working in a Security Cleared Environment Supporting and maintaining IT services and providing support to users via the IT Service Desk Handle and manage incoming calls to the IT Service Desk and log within the Service Management tool. Ensuring all IT Incidents and Service Requests are resolved in a fast and efficient manner and recorded to the appropriate level Troubleshooting and fault diagnosis whilst ensuring data integrity is maintained Developing and following procedures for the provision of IT services, within the remit of the IT Desk, in conjunction with the IT Service Desk Team Leader and IT Service Manager Providing support and guidance to other department members, providing on-site support in regions as required, and coordinating and liaising with other IT Systems Technicians Ensuring Security Operating Procedures and other IT directives are carried out by users Technical Knowledge Needed Comprehensive knowledge of Microsoft operating systems and applications, especially Microsoft Office 2016+ and Windows 10 Comprehensive knowledge and experience of helpdesks and helpdesk software Comprehensive knowledge and experience of supporting distributed office environments Comprehensive knowledge and experience of desktop installation/imaging technologies Comprehensive knowledge and experience of Anti-virus software Knowledge of software licensing, in particular Microsoft Volume Licensing (Desirable) Knowledge of communication technologies including remote access (Dial-up/ADSL), leased lines, and domain names ITIL V3 Foundation. Ideal Experience and Attributes Proven, effective experience in an IT support role Ability to provide effective and efficient diagnosis and logging of IT Incidents and Service Requests (including over the telephone) Ability to effectively support desktop PCs (including PC hardware), peripherals, desktop/Office applications and server/Back Office applications Experience of working with ITIL processes Effective written and oral communication skills. Customer service orientation Results oriented Proactive, Flexible and Positive approach to work Respond effectively to conflicting work demands Ability to establish, maintain and develop effective working relationships. Must haves: Full valid UK driving licence Candidates must meet the UK residency requirements (min 5 years) to undergo MOD SC Clearance
28/06/2024
Full time
IT Technician (Full-time onsite Monday - Friday) Rural Office location Wiltshire. Own transport needed. The site is commutable from Devizes, Basingstoke, Andover, Bath, Amesbury, Swindon, Trowbridge, Chippenham, Marlborough. Primary duties Working in a Security Cleared Environment Supporting and maintaining IT services and providing support to users via the IT Service Desk Handle and manage incoming calls to the IT Service Desk and log within the Service Management tool. Ensuring all IT Incidents and Service Requests are resolved in a fast and efficient manner and recorded to the appropriate level Troubleshooting and fault diagnosis whilst ensuring data integrity is maintained Developing and following procedures for the provision of IT services, within the remit of the IT Desk, in conjunction with the IT Service Desk Team Leader and IT Service Manager Providing support and guidance to other department members, providing on-site support in regions as required, and coordinating and liaising with other IT Systems Technicians Ensuring Security Operating Procedures and other IT directives are carried out by users Technical Knowledge Needed Comprehensive knowledge of Microsoft operating systems and applications, especially Microsoft Office 2016+ and Windows 10 Comprehensive knowledge and experience of helpdesks and helpdesk software Comprehensive knowledge and experience of supporting distributed office environments Comprehensive knowledge and experience of desktop installation/imaging technologies Comprehensive knowledge and experience of Anti-virus software Knowledge of software licensing, in particular Microsoft Volume Licensing (Desirable) Knowledge of communication technologies including remote access (Dial-up/ADSL), leased lines, and domain names ITIL V3 Foundation. Ideal Experience and Attributes Proven, effective experience in an IT support role Ability to provide effective and efficient diagnosis and logging of IT Incidents and Service Requests (including over the telephone) Ability to effectively support desktop PCs (including PC hardware), peripherals, desktop/Office applications and server/Back Office applications Experience of working with ITIL processes Effective written and oral communication skills. Customer service orientation Results oriented Proactive, Flexible and Positive approach to work Respond effectively to conflicting work demands Ability to establish, maintain and develop effective working relationships. Must haves: Full valid UK driving licence Candidates must meet the UK residency requirements (min 5 years) to undergo MOD SC Clearance
The Opportunity: My prestigious client based in the security sector are currently looking to add an Application Support Engineer to the team which a blue chip client base and a reputation for being an outstanding service provider. My client are seeking an enthusiastic, positive and ambitious technician to join their IT support team. In this full time, permanent role you will be providing remote customer support via telephone, email and remote support tool. You must have excellent knowledge of Microsoft desktop operating systems, gained in a support service desk/help desk environment and will be a logical thinker able to demonstrate problem solving skills in a time-efficient manner as well as having a good all round knowledge of IT. Skills and Experience: Previous IT remote phone support experience. Support desk experience. Working knowledge of LAN, WAN, VPN and Firewalls. Working knowledge of Microsoft SQL. Experience in fault diagnosis of networking hardware. Experience in supporting Microsoft Windows Server and desktop operating systems. Experience of hardware assembly eg Servers and workstations. Experience of Linux OS and containers. Self-motivated, enthusiastic with a can do' attitude. Excellent communication skills including a good telephone manner. Sound planning, organising and prioritising abilities. Target focused. Flexible to cope with change and is proactive. Ability to work well individually or as part of a team. Please call John Noonan here at ISR to understand more .
27/06/2024
Full time
The Opportunity: My prestigious client based in the security sector are currently looking to add an Application Support Engineer to the team which a blue chip client base and a reputation for being an outstanding service provider. My client are seeking an enthusiastic, positive and ambitious technician to join their IT support team. In this full time, permanent role you will be providing remote customer support via telephone, email and remote support tool. You must have excellent knowledge of Microsoft desktop operating systems, gained in a support service desk/help desk environment and will be a logical thinker able to demonstrate problem solving skills in a time-efficient manner as well as having a good all round knowledge of IT. Skills and Experience: Previous IT remote phone support experience. Support desk experience. Working knowledge of LAN, WAN, VPN and Firewalls. Working knowledge of Microsoft SQL. Experience in fault diagnosis of networking hardware. Experience in supporting Microsoft Windows Server and desktop operating systems. Experience of hardware assembly eg Servers and workstations. Experience of Linux OS and containers. Self-motivated, enthusiastic with a can do' attitude. Excellent communication skills including a good telephone manner. Sound planning, organising and prioritising abilities. Target focused. Flexible to cope with change and is proactive. Ability to work well individually or as part of a team. Please call John Noonan here at ISR to understand more .