Location: Glasgow - Full time in the office

Specialist Service Desk Technician - ITIL Training/practical service management process and procedure experience & Technical knowledge required. CL is the quickest route to secure these staff and allows for flexibility if the Outsourcing case is approved by COAB.

Improving Service Desk Resolution Times, reducing backlog tickets, the ability to provide localised onsite IT support in growth sites, allowing additional flexibility to free up resources to fulfil our service impacting duties and providing the resources to allow us to undertake remedial work in readiness for an upgraded ITSM Tool and/or Outsourcing during the 2023/24 Business Year.

Service Desk performance will not meet agreed Service Level Indicators, impacting on COO Reports and User accessibility to the Official Platform - resulting in a severe degradation of IT service provision. PN requests/issues will take longer to process meaning that some users may not be able to work for an extended period of time.

Key requirements:

• Demonstrable experience and training in ITIL service management.
• Strong technical knowledge and hands-on experience with service management processes and procedures.
• Proven ability to improve resolution times and reduce backlog tickets.
• Strong collaborative skills to work effectively with cross-functional teams.

Security Clearance: SC highly desirable; candidates with active SC clearance will be fast-tracked.

Please send your CV directly to (see below)

If you consider yourself to have a disability or if you are a veteran, and you meet the essential criteria for the role, you will be put forward for the Guaranteed Interview' scheme whereby you will have the opportunity to discuss this role and your suitability with a member of the Sourcing team.

If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the equivalent PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information.

As an Equal Opportunities Employer, we provide the best talent and encourage all applications regardless of background, in line with our commitment to diversity, equality and inclusion.