We are currently looking on behalf of one of our important clients for an IT Support Specialist (German Speaking). The role is permanent position based in Aargau Canton.

Your role:

• Act as a first point of contact for questions or problems from system users.
• Analyse, resolve & coordinate telephone & written support requests & document & track reported cases in a ticket system in order to achieve quick & effective resolutions.
• Ensure that system users are informed about faults & operational messages.
• Educate system users regarding the appropriate use of the IT infrastructure.
• Contribute to ensuring smooth operations

Your Skills:

• At least 3 years of relevant professional experience in 1st Level IT Support.
• Skilled & experienced with ticketing tools.
• A good knowledge of ITIL.

Your Profile:

• Completed Education/University Degree in the areas of IT/Computer Science (or similar).
• Highly quality, service & customer-oriented.
• Ready to provide on-call service when required.
• Fluent in German & English to at least C1 level (spoken & written) are mandatory requirements (please do not apply otherwise), Swiss-German language skills are considered a plus.