As a 3rd Line Infrastructure Technician joining the team, you will be providing first-class service to colleagues needing IT support and in the delivery of IT projects. Responsibilities: 3rd line responsibility for the day-to-day end user IT support needs of the company Serve as the first point of escalation for 2nd Line technicians Offer software/hardware support and technical expertise across a broad range of technologies Carry out in-depth investigation of problems and identify root causes Log all user interaction within helpdesk software and follow help desk and ticket handling procedures Responsible for responding to any unassigned urgent tickets when 1st/2nd line technicians are unavailable Stay current with business application and system information, changes and updates You will have a good level of experience working with: Windows Server Service desk management software, ideally Jira Active Directory, Group Policy, DHCP, DNS, WDS, WSUS Virtualisation (Hyper-V and Azure) Microsoft 365 and Teams Sharepoint Azure Azure AD/Entra ID Intune device management PowerShell Endpoint Anti-virus Web Proxy management Aruba Switch management Level 3 routing and Firewalls MS SQL, including writing/de-construction of T-SQL queries Telephony systems, especially Ring Central/NICE inContact Ready to shape the future of tech? Then take the first step and apply today! Email me on (see below) to learn more
03/07/2024
Full time
As a 3rd Line Infrastructure Technician joining the team, you will be providing first-class service to colleagues needing IT support and in the delivery of IT projects. Responsibilities: 3rd line responsibility for the day-to-day end user IT support needs of the company Serve as the first point of escalation for 2nd Line technicians Offer software/hardware support and technical expertise across a broad range of technologies Carry out in-depth investigation of problems and identify root causes Log all user interaction within helpdesk software and follow help desk and ticket handling procedures Responsible for responding to any unassigned urgent tickets when 1st/2nd line technicians are unavailable Stay current with business application and system information, changes and updates You will have a good level of experience working with: Windows Server Service desk management software, ideally Jira Active Directory, Group Policy, DHCP, DNS, WDS, WSUS Virtualisation (Hyper-V and Azure) Microsoft 365 and Teams Sharepoint Azure Azure AD/Entra ID Intune device management PowerShell Endpoint Anti-virus Web Proxy management Aruba Switch management Level 3 routing and Firewalls MS SQL, including writing/de-construction of T-SQL queries Telephony systems, especially Ring Central/NICE inContact Ready to shape the future of tech? Then take the first step and apply today! Email me on (see below) to learn more
Senior IT Technician (12-month Contract) Our client is looking for a Senior IT Technician to join the team on a 12-month contract, with the possibility of later extension. This role is based in Hampshire and will be inside IR35. About the Role As a Senior IT Technician, you will be responsible for the following duties: Assist Senior Leaders, Teachers, Administrative Staff, and Students. You will meet or exceed expectations by promptly and efficiently resolving incidents, answering questions, and processing change requests, or by escalating issues to senior team members when necessary. We manage the equipment inventory, maintain audio/visual equipment like classroom projectors, speakers, and interactive panels, and collaborate with suppliers to submit warranty claims, among other tasks. You will be involved in all these activities. You will work on various projects, including installing new hardware or software, maintaining Firewall policies to ensure security and a safe browsing environment for users, and managing the school's network build image for desktops and laptops. About You To be successful in this role, the Senior IT Technician will need knowledge/experience in the following areas: 5 GCSEs Grade 5 to 9 including English and Maths or equivalent. Troubleshooting Windows 10, Windows Server and Microsoft Office. (Desirable) - Level 3 Apprenticeship in IT Support (or equivalent), or Microsoft Certification(s). Fault finding and diagnostic skills. Organisational and administrative skills. Ability to work within a team. Interest and enthusiasm for working in IT. A desire for continuous improvement. If you believe you would be a good fit for this role, please submit your application using your most up to date CV and any relevant experience included. Senitor Associates Ltd is acting as an Employment Business in relation to this vacancy.
03/07/2024
Project-based
Senior IT Technician (12-month Contract) Our client is looking for a Senior IT Technician to join the team on a 12-month contract, with the possibility of later extension. This role is based in Hampshire and will be inside IR35. About the Role As a Senior IT Technician, you will be responsible for the following duties: Assist Senior Leaders, Teachers, Administrative Staff, and Students. You will meet or exceed expectations by promptly and efficiently resolving incidents, answering questions, and processing change requests, or by escalating issues to senior team members when necessary. We manage the equipment inventory, maintain audio/visual equipment like classroom projectors, speakers, and interactive panels, and collaborate with suppliers to submit warranty claims, among other tasks. You will be involved in all these activities. You will work on various projects, including installing new hardware or software, maintaining Firewall policies to ensure security and a safe browsing environment for users, and managing the school's network build image for desktops and laptops. About You To be successful in this role, the Senior IT Technician will need knowledge/experience in the following areas: 5 GCSEs Grade 5 to 9 including English and Maths or equivalent. Troubleshooting Windows 10, Windows Server and Microsoft Office. (Desirable) - Level 3 Apprenticeship in IT Support (or equivalent), or Microsoft Certification(s). Fault finding and diagnostic skills. Organisational and administrative skills. Ability to work within a team. Interest and enthusiasm for working in IT. A desire for continuous improvement. If you believe you would be a good fit for this role, please submit your application using your most up to date CV and any relevant experience included. Senitor Associates Ltd is acting as an Employment Business in relation to this vacancy.
IT Infrastructure Technician Key benefits include: Attractive salary based on experience Annual bonus Pension matched to 7.5% Earn an extra day off per month with time in lieu Free onsite gym 25 days holiday Free parking/electric charging Based onsite Redhill Opportunity for an IT Infrastructure Technician with a successful, growing organization with headquarters based in Redhill, Surrey. In this role, you will provide IT infrastructure support to the organization, its client projects and its staff. You will work as part of the IT team delivering a quality 24/7 service to internal users (both at HQ and remote users) and nominated customer gateways, Servers and laptops. Please note you must be eligible for and happy to undergo UK Security Clearance (SC/DV) if you don't already hold it. Key Responsibilities will include: Build laptops, PC's according to internal & customer specifications and inline with company security policies and accreditation standards, including the creation of standardised build images. Ensure smooth running and patching of the desktop environment. Monitoring usage/performance, ensuring they are working efficiently, including tight controls on hardware/software obsolesce Manage and support onsite A/V equipment including Video Conferencing, Projectors etc. Follow departmental change control process and procedures. Adhere to organization cyber security policies. Assist with the administration of nominated customer IT equipment and networks. Be part of the support team for user fault finding and solving problems, ensuring you own the problem until resolved ensuring users are regularly informed of progress and that all issues are logged within Service Desk. Work with external suppliers where support cannot be done in house to assist IT with problem resolution. Be part of the 24/7 on call IT rota responding to emergencies as required including remote access or site visits for NSSLGlobal corporate network and users as well as nominated customer networks. Support the IT Infrastructure Engineers as required in providing: Support the IT Hosting Infrastructure as required including Storage, Virtual Environments, Email, Backups(recovery/monitoring) Support the IT Security Infrastructure as required, including Antivirus, Update/Patch management, Web Filtering Support the Telephony equipment and Servers, installation of telephones onto desks. Support the remote working environment including VPN's and RDP. Key skills and experience required: Mandatory HND/Degree or equivalent in Computer Science or related discipline OR at least 5 years applicable experience working in a demanding environment within a busy 100+ user network including remote sites/users. Broad range of technical skills is required in terms of diverse IT hardware and business applications. Sound technical knowledge of core Microsoft Windows 10/11 desktop environments, including building, troubleshooting, patching Sound technical knowledge of Windows Server 2019/2022 administration skills Good understanding of IT Security (anti-virus, hard drive encryption, authentication) Experience of Microsoft Exchange and Email services such as spam filtering and cloud continuity/messaging services. Previous experience covering 1st/2nd line support roles. Must be able to achieve Security Clearance (SC/DV). Desirable Sound technical knowledge of Windows Group Policies and Active Directory would be highly advantageous. Sound technical knowledge of any of the following: Endpoint Central, McAfee/Trellix Security, WebMarshal, Veeam Sound technical knowledge of Virtual Environments (VMware) Experience of administering and supporting Mitel phone system. Relevant Microsoft qualifications. Experience of administering/supporting Blackberry UEM and mobile device management (MDM).
03/07/2024
Full time
IT Infrastructure Technician Key benefits include: Attractive salary based on experience Annual bonus Pension matched to 7.5% Earn an extra day off per month with time in lieu Free onsite gym 25 days holiday Free parking/electric charging Based onsite Redhill Opportunity for an IT Infrastructure Technician with a successful, growing organization with headquarters based in Redhill, Surrey. In this role, you will provide IT infrastructure support to the organization, its client projects and its staff. You will work as part of the IT team delivering a quality 24/7 service to internal users (both at HQ and remote users) and nominated customer gateways, Servers and laptops. Please note you must be eligible for and happy to undergo UK Security Clearance (SC/DV) if you don't already hold it. Key Responsibilities will include: Build laptops, PC's according to internal & customer specifications and inline with company security policies and accreditation standards, including the creation of standardised build images. Ensure smooth running and patching of the desktop environment. Monitoring usage/performance, ensuring they are working efficiently, including tight controls on hardware/software obsolesce Manage and support onsite A/V equipment including Video Conferencing, Projectors etc. Follow departmental change control process and procedures. Adhere to organization cyber security policies. Assist with the administration of nominated customer IT equipment and networks. Be part of the support team for user fault finding and solving problems, ensuring you own the problem until resolved ensuring users are regularly informed of progress and that all issues are logged within Service Desk. Work with external suppliers where support cannot be done in house to assist IT with problem resolution. Be part of the 24/7 on call IT rota responding to emergencies as required including remote access or site visits for NSSLGlobal corporate network and users as well as nominated customer networks. Support the IT Infrastructure Engineers as required in providing: Support the IT Hosting Infrastructure as required including Storage, Virtual Environments, Email, Backups(recovery/monitoring) Support the IT Security Infrastructure as required, including Antivirus, Update/Patch management, Web Filtering Support the Telephony equipment and Servers, installation of telephones onto desks. Support the remote working environment including VPN's and RDP. Key skills and experience required: Mandatory HND/Degree or equivalent in Computer Science or related discipline OR at least 5 years applicable experience working in a demanding environment within a busy 100+ user network including remote sites/users. Broad range of technical skills is required in terms of diverse IT hardware and business applications. Sound technical knowledge of core Microsoft Windows 10/11 desktop environments, including building, troubleshooting, patching Sound technical knowledge of Windows Server 2019/2022 administration skills Good understanding of IT Security (anti-virus, hard drive encryption, authentication) Experience of Microsoft Exchange and Email services such as spam filtering and cloud continuity/messaging services. Previous experience covering 1st/2nd line support roles. Must be able to achieve Security Clearance (SC/DV). Desirable Sound technical knowledge of Windows Group Policies and Active Directory would be highly advantageous. Sound technical knowledge of any of the following: Endpoint Central, McAfee/Trellix Security, WebMarshal, Veeam Sound technical knowledge of Virtual Environments (VMware) Experience of administering and supporting Mitel phone system. Relevant Microsoft qualifications. Experience of administering/supporting Blackberry UEM and mobile device management (MDM).
Venesky-Brown's client, a public sector organisation with various locations across Wales, is currently looking to recruit an IT Support Technician for an initial 6 month contract on a rate of £131/day (Inside of IR35). This role will be based onsite in Swansea. Vehicle will be supplied and will be required to drive to base to pick up work vehicle and then drive to sites to complete work. Responsibilities: - Establish and maintain effective written and verbal communication with individuals and groups of customers and stakeholders within the organisation as directed by line manager. - Assist team members to devise solutions for complex issues within systems. Including attending locations throughout the organisation (location to be confirmed at point of recruitment). - Provide analysis and advice on the interpretation of data produced by those systems and products. Participate in discussions on IT related matters, supporting decision making on conflicting requirements and priorities of customers using persuading and empathising skills. - Provide recommendations on technical documentation that provides all necessary information to allow continuing maintenance and development of systems and services. - Assisting in the identification and interpretation of customer requirements, risks, and issues, giving a range of evaluated options and solutions. - Investigate, diagnose, and resolve faults/problems from internal/external stakeholders to a satisfactory conclusion. - Support and implement processes to ensure that specifications/guidance continue to meet the needs of users. This includes adherence and changes to Standard Operating Procedures (SOPs) and Work Instructions (Wis). - Respond to work requests guided by key performance indicators. - Support and organise ongoing fault investigation tasks providing a consistent and stable support service for our users. - Support and organise responses to requests for assistance based on current priorities or advise recommendations for change. - Support and organise maintenance tasks providing a consistent and stable support service for our users. - Support and organise complex fault investigation tasks based on agreed processes and procedures or providing recommendations and proposed changes for service improvement. - Apply advanced keyboard skills with using Microsoft Office, Teams, and Visio. Ability to utilise remote support applications for day-to-day support services. - Supporting the installation or replacement of equipment which may be heavy and requires manual handling training. This may involve lifting, pushing, pulling laptops, IT equipment weighing 2-5 kilograms. - Interact with people on a minimal basis. - Implement the successful roll-out of new or changed software, hardware and produce/amend documentation and procedures to reflect the service. This includes working with Technical Leads, Project Managers, Commercial Services, and other related parties supporting the organisation's Integrated Medium-Term Plan (IMTP). - Responsible for the configuration, installation and safe use of computer hardware distributed around the organisation and wider public sector in Wales. - To ensure that appropriate information is produced about each service for analysis. This may include information on performance stats, breached calls, resources levels, etc. - Responsible for maintaining all assets and associated configurations for supported services that are registered and managed daily. This will align with objectives from the Integrated Medium Term Plan (IMTP). Essential Skills: - Achieved (or working towards) degree level or equivalent qualification in IT or able to demonstrate equivalent experience - Commitment to continuing professional development for self - ITIL Foundation Certificate or demonstrable equivalent experience - Good general knowledge of common hardware and software applications - Experience in providing relevant technical support at the appropriate level. - Knowledge of MS Active Directory, MS Windows Server and MS Exchange Desirable Skills: - Registered with a relevant informatics professional body. - PRINCE2 foundation or demonstrable equivalent experience. - Knowledge of ITIL strategy. - Knowledge and understanding of the role of the organisation. - Knowledge of relevant standards and legal requirements relating to Information Governance and Security. If you would like to hear more about this opportunity please get in touch.
02/07/2024
Project-based
Venesky-Brown's client, a public sector organisation with various locations across Wales, is currently looking to recruit an IT Support Technician for an initial 6 month contract on a rate of £131/day (Inside of IR35). This role will be based onsite in Swansea. Vehicle will be supplied and will be required to drive to base to pick up work vehicle and then drive to sites to complete work. Responsibilities: - Establish and maintain effective written and verbal communication with individuals and groups of customers and stakeholders within the organisation as directed by line manager. - Assist team members to devise solutions for complex issues within systems. Including attending locations throughout the organisation (location to be confirmed at point of recruitment). - Provide analysis and advice on the interpretation of data produced by those systems and products. Participate in discussions on IT related matters, supporting decision making on conflicting requirements and priorities of customers using persuading and empathising skills. - Provide recommendations on technical documentation that provides all necessary information to allow continuing maintenance and development of systems and services. - Assisting in the identification and interpretation of customer requirements, risks, and issues, giving a range of evaluated options and solutions. - Investigate, diagnose, and resolve faults/problems from internal/external stakeholders to a satisfactory conclusion. - Support and implement processes to ensure that specifications/guidance continue to meet the needs of users. This includes adherence and changes to Standard Operating Procedures (SOPs) and Work Instructions (Wis). - Respond to work requests guided by key performance indicators. - Support and organise ongoing fault investigation tasks providing a consistent and stable support service for our users. - Support and organise responses to requests for assistance based on current priorities or advise recommendations for change. - Support and organise maintenance tasks providing a consistent and stable support service for our users. - Support and organise complex fault investigation tasks based on agreed processes and procedures or providing recommendations and proposed changes for service improvement. - Apply advanced keyboard skills with using Microsoft Office, Teams, and Visio. Ability to utilise remote support applications for day-to-day support services. - Supporting the installation or replacement of equipment which may be heavy and requires manual handling training. This may involve lifting, pushing, pulling laptops, IT equipment weighing 2-5 kilograms. - Interact with people on a minimal basis. - Implement the successful roll-out of new or changed software, hardware and produce/amend documentation and procedures to reflect the service. This includes working with Technical Leads, Project Managers, Commercial Services, and other related parties supporting the organisation's Integrated Medium-Term Plan (IMTP). - Responsible for the configuration, installation and safe use of computer hardware distributed around the organisation and wider public sector in Wales. - To ensure that appropriate information is produced about each service for analysis. This may include information on performance stats, breached calls, resources levels, etc. - Responsible for maintaining all assets and associated configurations for supported services that are registered and managed daily. This will align with objectives from the Integrated Medium Term Plan (IMTP). Essential Skills: - Achieved (or working towards) degree level or equivalent qualification in IT or able to demonstrate equivalent experience - Commitment to continuing professional development for self - ITIL Foundation Certificate or demonstrable equivalent experience - Good general knowledge of common hardware and software applications - Experience in providing relevant technical support at the appropriate level. - Knowledge of MS Active Directory, MS Windows Server and MS Exchange Desirable Skills: - Registered with a relevant informatics professional body. - PRINCE2 foundation or demonstrable equivalent experience. - Knowledge of ITIL strategy. - Knowledge and understanding of the role of the organisation. - Knowledge of relevant standards and legal requirements relating to Information Governance and Security. If you would like to hear more about this opportunity please get in touch.
IT Support Technician On-site (Swansea, Cardiff or Pontypool) £120 P/D Inside IR35 The role: Establish and maintain effective written and verbal communication with individuals and groups of customers and stakeholders. Assist team members to devise solutions for complex issues within GP Clinical Systems (Cegedim Vision, EMIS Web, TPP SystmOne) and GP Managed Print Services (Hewlett Packard). Including attending GP Practices throughout Wales (location to be confirmed at point of recruitment). Provide analysis and advice on the interpretation of data produced by those systems and products. Participate in discussions on IT related matters, supporting decision making on conflicting requirements and priorities of customers using persuading and empathising skills. Provide recommendations on technical documentation that provides all necessary information to allow continuing maintenance and development of systems and services. Assisting in the identification and interpretation of customer requirements, risks, and issues, giving a range of evaluated options and solutions. Investigate, diagnose, and resolve faults/problems from internal/external stakeholders to a satisfactory conclusion. Support and implement processes to ensure that specifications/guidance continue to meet the needs of users. This includes adherence and changes to Standard Operating Procedures (SOPs) and Work Instructions (Wis). Respond to work requests guided by key performance indicators. Support and organise ongoing fault investigation tasks providing a consistent and stable support service for our users. Support and organise responses to requests for assistance based on current priorities or advise recommendations for change. Support and organise maintenance tasks providing a consistent and stable support service for our users. Support and organise complex fault investigation tasks based on agreed processes and procedures or providing recommendations and proposed changes for service improvement. Apply advanced keyboard skills with using Microsoft Office, Teams, and Visio. Ability to utilise remote support applications for day-to-day support services. Supporting the installation or replacement of equipment which may be heavy and requires manual handling training. This may involve lifting, pushing, pulling laptops, IT equipment weighing 2-5 kilograms. Interact with patients on a minimal basis due to working in clinical environments, such as GP Practices or Hospitals. Implement the successful roll-out of new or changed software, hardware and produce/amend documentation and procedures to reflect the service. This includes working with Technical Leads, Project Managers, Commercial Services, and other related parties supporting the organisation's Integrated Medium-Term Plan (IMTP). Responsible for the configuration, installation and safe use of computer hardware distributed around NHS, Health and wider public sector in Wales. To ensure that appropriate information is produced about each service for analysis. This may include information on performance stats, breached calls, resources levels, etc. About you: Registered with a relevant informatics professional body. PRINCE2 foundation or demonstrable equivalent experience. Knowledge of NHS organisations & ITIL strategy. Knowledge of relevant NHS standards and legal requirements relating to Information Governance and Security. Essential: Achieved (or working towards) degree level or equivalent qualification in IT or able to demonstrate equivalent experience ITIL Foundation Certificate or demonstrable equivalent experience Good general knowledge of common hardware and software application Knowledge of: MS Active Directory MS Windows Server MS Exchange If you are interested here, apply now!
02/07/2024
Project-based
IT Support Technician On-site (Swansea, Cardiff or Pontypool) £120 P/D Inside IR35 The role: Establish and maintain effective written and verbal communication with individuals and groups of customers and stakeholders. Assist team members to devise solutions for complex issues within GP Clinical Systems (Cegedim Vision, EMIS Web, TPP SystmOne) and GP Managed Print Services (Hewlett Packard). Including attending GP Practices throughout Wales (location to be confirmed at point of recruitment). Provide analysis and advice on the interpretation of data produced by those systems and products. Participate in discussions on IT related matters, supporting decision making on conflicting requirements and priorities of customers using persuading and empathising skills. Provide recommendations on technical documentation that provides all necessary information to allow continuing maintenance and development of systems and services. Assisting in the identification and interpretation of customer requirements, risks, and issues, giving a range of evaluated options and solutions. Investigate, diagnose, and resolve faults/problems from internal/external stakeholders to a satisfactory conclusion. Support and implement processes to ensure that specifications/guidance continue to meet the needs of users. This includes adherence and changes to Standard Operating Procedures (SOPs) and Work Instructions (Wis). Respond to work requests guided by key performance indicators. Support and organise ongoing fault investigation tasks providing a consistent and stable support service for our users. Support and organise responses to requests for assistance based on current priorities or advise recommendations for change. Support and organise maintenance tasks providing a consistent and stable support service for our users. Support and organise complex fault investigation tasks based on agreed processes and procedures or providing recommendations and proposed changes for service improvement. Apply advanced keyboard skills with using Microsoft Office, Teams, and Visio. Ability to utilise remote support applications for day-to-day support services. Supporting the installation or replacement of equipment which may be heavy and requires manual handling training. This may involve lifting, pushing, pulling laptops, IT equipment weighing 2-5 kilograms. Interact with patients on a minimal basis due to working in clinical environments, such as GP Practices or Hospitals. Implement the successful roll-out of new or changed software, hardware and produce/amend documentation and procedures to reflect the service. This includes working with Technical Leads, Project Managers, Commercial Services, and other related parties supporting the organisation's Integrated Medium-Term Plan (IMTP). Responsible for the configuration, installation and safe use of computer hardware distributed around NHS, Health and wider public sector in Wales. To ensure that appropriate information is produced about each service for analysis. This may include information on performance stats, breached calls, resources levels, etc. About you: Registered with a relevant informatics professional body. PRINCE2 foundation or demonstrable equivalent experience. Knowledge of NHS organisations & ITIL strategy. Knowledge of relevant NHS standards and legal requirements relating to Information Governance and Security. Essential: Achieved (or working towards) degree level or equivalent qualification in IT or able to demonstrate equivalent experience ITIL Foundation Certificate or demonstrable equivalent experience Good general knowledge of common hardware and software application Knowledge of: MS Active Directory MS Windows Server MS Exchange If you are interested here, apply now!
Do you have 2nd/3rd Line Line Support Technician experience, and are you seeking a new job in Hampshire? Deerfoot IT Recruitment is helping a collaborative company recruit a 2nd/3rd Line Support Technician, and the role comes with an excellent salary £30k-£32k and benefits package. The working hours are Mon - Fri, a 37.5-hour week. There is free parking onsite, and the train station and central bus station are easily accessible. As a 2nd and 3rd Line Support Technician, you will provide 2nd/3rd line service desk support to our customers, assisting them with hardware and software problems via phone, email and in person within the organisation's EPoS environment. If you were already in this line support role, here are some of the areas you would have been working in this week: Troubleshooting network connectivity in a LAN/WAN environment Managing work queues and prioritising calls, re-assigning work where and when necessary to ensure compliance with SLAs Diagnosing and quickly resolving a wide range of EPoS, Windows, and networking problems To apply for this 2nd/3rd Line Support Technician role, your soft skills, expertise and experience should include: A proven track record in managing customer relationships and providing excellent customer service in a customer delivery environment The ability to work to and meet deadlines Sound understanding of EPoS operations and business-related processes and procedures Understanding of server/client setups and TCP/IPNetworking principles for troubleshooting purpose Experience in using VNCand other remote access tools Excellent technical knowledge of PCs and desktop hardware As a vital member of our team and in return for your expertise, inclusive approach and commitment, we'll provide a favourable salary and the chance to join a passionate and welcoming team. We'd love you to apply for this Full time 2nd/3rd Line Support Technician position in Fareham, and we're waiting to hear from you. Please contact Deerfoot IT Recruitment today. Deerfoot IT Resources Ltd is one of the UK's leading IT Recruitment Agencies, trusted by many of the UK's leading employers. Established in 1997, we have over 25 years of experience as IT Recruitment Specialists. We will never send your CV anywhere without your authorisation and only after you have seen the complete details of this opportunity. Deerfoot is acting as an employment agency for permanent hires and an employment business for contingency hires. Each time Deerfoot sends a CV to a recruiting client, we donate £1 to The Born Free Foundation (). Deerfoot is also climate-positive in partnership with Ecologi. Deerfoot IT Resources Ltd is acting as an Employment Agency in relation to this vacancy.
28/06/2024
Full time
Do you have 2nd/3rd Line Line Support Technician experience, and are you seeking a new job in Hampshire? Deerfoot IT Recruitment is helping a collaborative company recruit a 2nd/3rd Line Support Technician, and the role comes with an excellent salary £30k-£32k and benefits package. The working hours are Mon - Fri, a 37.5-hour week. There is free parking onsite, and the train station and central bus station are easily accessible. As a 2nd and 3rd Line Support Technician, you will provide 2nd/3rd line service desk support to our customers, assisting them with hardware and software problems via phone, email and in person within the organisation's EPoS environment. If you were already in this line support role, here are some of the areas you would have been working in this week: Troubleshooting network connectivity in a LAN/WAN environment Managing work queues and prioritising calls, re-assigning work where and when necessary to ensure compliance with SLAs Diagnosing and quickly resolving a wide range of EPoS, Windows, and networking problems To apply for this 2nd/3rd Line Support Technician role, your soft skills, expertise and experience should include: A proven track record in managing customer relationships and providing excellent customer service in a customer delivery environment The ability to work to and meet deadlines Sound understanding of EPoS operations and business-related processes and procedures Understanding of server/client setups and TCP/IPNetworking principles for troubleshooting purpose Experience in using VNCand other remote access tools Excellent technical knowledge of PCs and desktop hardware As a vital member of our team and in return for your expertise, inclusive approach and commitment, we'll provide a favourable salary and the chance to join a passionate and welcoming team. We'd love you to apply for this Full time 2nd/3rd Line Support Technician position in Fareham, and we're waiting to hear from you. Please contact Deerfoot IT Recruitment today. Deerfoot IT Resources Ltd is one of the UK's leading IT Recruitment Agencies, trusted by many of the UK's leading employers. Established in 1997, we have over 25 years of experience as IT Recruitment Specialists. We will never send your CV anywhere without your authorisation and only after you have seen the complete details of this opportunity. Deerfoot is acting as an employment agency for permanent hires and an employment business for contingency hires. Each time Deerfoot sends a CV to a recruiting client, we donate £1 to The Born Free Foundation (). Deerfoot is also climate-positive in partnership with Ecologi. Deerfoot IT Resources Ltd is acting as an Employment Agency in relation to this vacancy.
IT Technician (Full-time onsite Monday - Friday) Rural Office location Wiltshire. Own transport needed. The site is commutable from Devizes, Basingstoke, Andover, Bath, Amesbury, Swindon, Trowbridge, Chippenham, Marlborough. Primary duties Working in a Security Cleared Environment Supporting and maintaining IT services and providing support to users via the IT Service Desk Handle and manage incoming calls to the IT Service Desk and log within the Service Management tool. Ensuring all IT Incidents and Service Requests are resolved in a fast and efficient manner and recorded to the appropriate level Troubleshooting and fault diagnosis whilst ensuring data integrity is maintained Developing and following procedures for the provision of IT services, within the remit of the IT Desk, in conjunction with the IT Service Desk Team Leader and IT Service Manager Providing support and guidance to other department members, providing on-site support in regions as required, and coordinating and liaising with other IT Systems Technicians Ensuring Security Operating Procedures and other IT directives are carried out by users Technical Knowledge Needed Comprehensive knowledge of Microsoft operating systems and applications, especially Microsoft Office 2016+ and Windows 10 Comprehensive knowledge and experience of helpdesks and helpdesk software Comprehensive knowledge and experience of supporting distributed office environments Comprehensive knowledge and experience of desktop installation/imaging technologies Comprehensive knowledge and experience of Anti-virus software Knowledge of software licensing, in particular Microsoft Volume Licensing (Desirable) Knowledge of communication technologies including remote access (Dial-up/ADSL), leased lines, and domain names ITIL V3 Foundation. Ideal Experience and Attributes Proven, effective experience in an IT support role Ability to provide effective and efficient diagnosis and logging of IT Incidents and Service Requests (including over the telephone) Ability to effectively support desktop PCs (including PC hardware), peripherals, desktop/Office applications and server/Back Office applications Experience of working with ITIL processes Effective written and oral communication skills. Customer service orientation Results oriented Proactive, Flexible and Positive approach to work Respond effectively to conflicting work demands Ability to establish, maintain and develop effective working relationships. Must haves: Full valid UK driving licence Candidates must meet the UK residency requirements (min 5 years) to undergo MOD SC Clearance
28/06/2024
Full time
IT Technician (Full-time onsite Monday - Friday) Rural Office location Wiltshire. Own transport needed. The site is commutable from Devizes, Basingstoke, Andover, Bath, Amesbury, Swindon, Trowbridge, Chippenham, Marlborough. Primary duties Working in a Security Cleared Environment Supporting and maintaining IT services and providing support to users via the IT Service Desk Handle and manage incoming calls to the IT Service Desk and log within the Service Management tool. Ensuring all IT Incidents and Service Requests are resolved in a fast and efficient manner and recorded to the appropriate level Troubleshooting and fault diagnosis whilst ensuring data integrity is maintained Developing and following procedures for the provision of IT services, within the remit of the IT Desk, in conjunction with the IT Service Desk Team Leader and IT Service Manager Providing support and guidance to other department members, providing on-site support in regions as required, and coordinating and liaising with other IT Systems Technicians Ensuring Security Operating Procedures and other IT directives are carried out by users Technical Knowledge Needed Comprehensive knowledge of Microsoft operating systems and applications, especially Microsoft Office 2016+ and Windows 10 Comprehensive knowledge and experience of helpdesks and helpdesk software Comprehensive knowledge and experience of supporting distributed office environments Comprehensive knowledge and experience of desktop installation/imaging technologies Comprehensive knowledge and experience of Anti-virus software Knowledge of software licensing, in particular Microsoft Volume Licensing (Desirable) Knowledge of communication technologies including remote access (Dial-up/ADSL), leased lines, and domain names ITIL V3 Foundation. Ideal Experience and Attributes Proven, effective experience in an IT support role Ability to provide effective and efficient diagnosis and logging of IT Incidents and Service Requests (including over the telephone) Ability to effectively support desktop PCs (including PC hardware), peripherals, desktop/Office applications and server/Back Office applications Experience of working with ITIL processes Effective written and oral communication skills. Customer service orientation Results oriented Proactive, Flexible and Positive approach to work Respond effectively to conflicting work demands Ability to establish, maintain and develop effective working relationships. Must haves: Full valid UK driving licence Candidates must meet the UK residency requirements (min 5 years) to undergo MOD SC Clearance