User Researcher Mercator Digital is looking for a User Researcher to be part of our growing consultancy. About us We are a leading technology consultancy, building and delivering digital services for organisations across the globe. Since 2006 we have been working collaboratively with our clients, getting to the heart of their digital aspirations and delivering innovative solutions. We employ over 300 people and have offices in London, East Sussex, France, Singapore and the US. Our successful track record has resulted in us being one of the fastest growing technology consultancies in the UK. We work with both private and public sector organisations and have a wealth of experience within UK Government. Our work really makes a difference to our clients and has a huge impact on our society - making digital services more innovative, accessible and joined up. Team Mercator? It's an exciting time to be part of Mercator Digital, we're opening new offices, recruiting, growing and developing. We have won high profile bids and delivered digital transformation that has hugely impacted people's lives. But we're more than just about the work, we really are a team. It doesn't matter what your role is, everyone's opinion counts - and we encourage new ideas and discussion. We have loads of social events too so everyone can get to know the wider Mercator team - and have some fun along the way. Our brand values We don't stand still - we're constantly evolving, looking at ways to re-new and improve. We make brave decisions and are determined to always find a better way. We keep it real - we don't pretend to be something we're not. We're always straightforward, open and honest. We take care - of each other, our work, our clients and our community. And we look after ourselves by encouraging a healthy work/life balance. It's a joint effort - with our team, our clients and our partners. We trust each other and are stronger together. We own our actions - we empower each other to take accountability for our words, actions and results. We bring out the best - in each other, our clients and our partners. Through our sharing of knowledge and enthusiasm, we seek to bring out everyone's fullest potential. What we're looking for We're seeking a dynamic, forward - thinking? User Researcher with excellent communication skills. You will be open-minded, happy to work on your own or as part of a team and want to learn new technologies and promote best practice. Mercator User Researchers work as part of multidisciplinary agile scrum teams to deliver high-quality digital services that meet the Government's Digital by Default Service Standard. You will lead the formal usability testing process for digital services; developing user recruitment briefs, test moderation, analysis and report writing. You will work closely with Designers, Business Analysts and Software Developers to turn user data into actionable user stories that influence product/service direction and prototype development. As a User Researcher you will: Work with Service/Product Managers to devise appropriate research strategies to generate focused insights to inform service development Plan, design and conduct in-house research to test new service ideas (including user requirement gathering, early stage concept and prototype testing, guerrilla research and usability testing sessions) Design, script and analyse quantitative surveys Manage qualitative/quantitative research projects such as proposition development, visual identity and customer experience mapping Present findings, recommendations and customer insights to senior decision makers Manage day-to-day operations with usability and market research partners, with accountability for schedules, value for money and deliverables Deliver a consistent user experience across a broad range of digital products and services Contribute to the continuous development and enhancement of products and services Mentor and/or line manage Junior User Researchers where necessary Participate in the wider user research community (outside of Mercator), building relationships with other User Researchers and identifying best practices that we can adopt Knowledge/e xperience You will need: Proven experience of a range of usability testing methodologies to reveal actionable customer insights and gather user needs for web based services Proven experience of creating research strategies/approaches Proven experience of managing, executing and analysing usability test sessions, and facilitating workshops Excellent analytical and problem solving skills, and the ability to quickly develop recommendations based on quantitative and qualitative evidence Proven ability to explain user needs to decision makers and act as a persuasive advocate for those needs Extensive knowledge of human factors, ethnography, and the user-centred design process for products and services in an iterative development environment Demonstrable knowledge, experience in, and passion for user centred design practices Proven experience of audience modelling and developing design personas Experience across web content, tools and transactional services, especially those with complex user journeys (involving development of a logical sequence of steps to complete transactions) Ability to work with data, from gathering and analysis through to design and presentation Ability to mentor other User Researcher(s) Excellent interpersonal skills and the ability to quickly develop strong working relationships in high pressure environments Experience of working in an agile development environment with Designers, Business Analysts and Developers to create new digital products and services Experience of identifying the needs of users with accessibility requirements Applicants must have the right to work in the UK and the ability to pass BPSS vetting
03/07/2024
Project-based
User Researcher Mercator Digital is looking for a User Researcher to be part of our growing consultancy. About us We are a leading technology consultancy, building and delivering digital services for organisations across the globe. Since 2006 we have been working collaboratively with our clients, getting to the heart of their digital aspirations and delivering innovative solutions. We employ over 300 people and have offices in London, East Sussex, France, Singapore and the US. Our successful track record has resulted in us being one of the fastest growing technology consultancies in the UK. We work with both private and public sector organisations and have a wealth of experience within UK Government. Our work really makes a difference to our clients and has a huge impact on our society - making digital services more innovative, accessible and joined up. Team Mercator? It's an exciting time to be part of Mercator Digital, we're opening new offices, recruiting, growing and developing. We have won high profile bids and delivered digital transformation that has hugely impacted people's lives. But we're more than just about the work, we really are a team. It doesn't matter what your role is, everyone's opinion counts - and we encourage new ideas and discussion. We have loads of social events too so everyone can get to know the wider Mercator team - and have some fun along the way. Our brand values We don't stand still - we're constantly evolving, looking at ways to re-new and improve. We make brave decisions and are determined to always find a better way. We keep it real - we don't pretend to be something we're not. We're always straightforward, open and honest. We take care - of each other, our work, our clients and our community. And we look after ourselves by encouraging a healthy work/life balance. It's a joint effort - with our team, our clients and our partners. We trust each other and are stronger together. We own our actions - we empower each other to take accountability for our words, actions and results. We bring out the best - in each other, our clients and our partners. Through our sharing of knowledge and enthusiasm, we seek to bring out everyone's fullest potential. What we're looking for We're seeking a dynamic, forward - thinking? User Researcher with excellent communication skills. You will be open-minded, happy to work on your own or as part of a team and want to learn new technologies and promote best practice. Mercator User Researchers work as part of multidisciplinary agile scrum teams to deliver high-quality digital services that meet the Government's Digital by Default Service Standard. You will lead the formal usability testing process for digital services; developing user recruitment briefs, test moderation, analysis and report writing. You will work closely with Designers, Business Analysts and Software Developers to turn user data into actionable user stories that influence product/service direction and prototype development. As a User Researcher you will: Work with Service/Product Managers to devise appropriate research strategies to generate focused insights to inform service development Plan, design and conduct in-house research to test new service ideas (including user requirement gathering, early stage concept and prototype testing, guerrilla research and usability testing sessions) Design, script and analyse quantitative surveys Manage qualitative/quantitative research projects such as proposition development, visual identity and customer experience mapping Present findings, recommendations and customer insights to senior decision makers Manage day-to-day operations with usability and market research partners, with accountability for schedules, value for money and deliverables Deliver a consistent user experience across a broad range of digital products and services Contribute to the continuous development and enhancement of products and services Mentor and/or line manage Junior User Researchers where necessary Participate in the wider user research community (outside of Mercator), building relationships with other User Researchers and identifying best practices that we can adopt Knowledge/e xperience You will need: Proven experience of a range of usability testing methodologies to reveal actionable customer insights and gather user needs for web based services Proven experience of creating research strategies/approaches Proven experience of managing, executing and analysing usability test sessions, and facilitating workshops Excellent analytical and problem solving skills, and the ability to quickly develop recommendations based on quantitative and qualitative evidence Proven ability to explain user needs to decision makers and act as a persuasive advocate for those needs Extensive knowledge of human factors, ethnography, and the user-centred design process for products and services in an iterative development environment Demonstrable knowledge, experience in, and passion for user centred design practices Proven experience of audience modelling and developing design personas Experience across web content, tools and transactional services, especially those with complex user journeys (involving development of a logical sequence of steps to complete transactions) Ability to work with data, from gathering and analysis through to design and presentation Ability to mentor other User Researcher(s) Excellent interpersonal skills and the ability to quickly develop strong working relationships in high pressure environments Experience of working in an agile development environment with Designers, Business Analysts and Developers to create new digital products and services Experience of identifying the needs of users with accessibility requirements Applicants must have the right to work in the UK and the ability to pass BPSS vetting
Service Delivery Manager Full time Permanent Location: Hybrid working - Birmingham/Remote (1 day per week onsite) The starting salary is upto £65,000, plus company benefits including pension and private medical cover Start date: Candidates must be able to start by end August 2024 - candidates who are available immediately would be ideal An accomplished, Midlands based Service Delivery Manager is required for this superb opening, to work in our leading global client's expanding IT services division as they expand their portfolio of services. Firstly, the successful candidate will have significant Contracts Management/Procurement experience, and secondary, there is a Service Design element of this role which is going to be very important moving forward. Our client is also looking for someone who can mature the Service Delivery processes and Continuous Service Improvement is fundamental to this role. Key responsibilities: First priority in the role will be looking at the Service Design - Service Design/Service Transition experience is a key attribute The Service Lead assists in the delivery, performance, and quality of IT services of outsourced partners and internal delivery teams ensuring that these meet the current and future business requirements Works at a day-to-day operational level in collaboration with the SIAM/ITSM function, internal teams and delivery partners to ensure a consistent service The role focus' on protecting live IT services following robust process and providing accurate and consistent information Understanding agreed Service Levels and ensuring SLAs and KPIs align across all IT teams and delivery partners Plays a prominent role in Incident, Change and Problem Management activities Working with Product Owners in the creation and maintenance of the service catalogue, associated workflow and documentation to enable efficient operations Ideal experience: Significant experience in a multi-vendor operational service environment Strong Service Design & Service Transition experience Strong Contracts Management/Procurement experience Stakeholder management is key Helpdesk background ideal - a technical background around Incidents. Networking is key. ServiceNow or Halo experience Financial sector background ideal - someone used to working under strict governance, data protection practices Demonstrates a good knowledge of data and functional analysis, tools and techniques Track record of operational governance and delivery across global user geographies Previous experience of working in complex, geographically diverse, integrated solutions Good working knowledge and experience of Service Management methodologies ITIL and/or CMMI Exerience of Incident, Change and Problem Management activities. ITIL Foundation (ideally Service Tower(s) Understanding of project management methodologies (Prince2, Agile, Scrum, Kanban) If you are interested in the role and would like to apply, please do so by clicking the link, or contacting Jackie Dean at Jumar for immediate consideration. We take great pride in representing socially responsible clients who not only prioritise diversity and inclusion but also actively combat social inequality. Together, we have the power to make a profound impact on fostering a more equitable and inclusive society. By working with us, you become part of a movement dedicated to promoting a diverse and inclusive workforce.
03/07/2024
Full time
Service Delivery Manager Full time Permanent Location: Hybrid working - Birmingham/Remote (1 day per week onsite) The starting salary is upto £65,000, plus company benefits including pension and private medical cover Start date: Candidates must be able to start by end August 2024 - candidates who are available immediately would be ideal An accomplished, Midlands based Service Delivery Manager is required for this superb opening, to work in our leading global client's expanding IT services division as they expand their portfolio of services. Firstly, the successful candidate will have significant Contracts Management/Procurement experience, and secondary, there is a Service Design element of this role which is going to be very important moving forward. Our client is also looking for someone who can mature the Service Delivery processes and Continuous Service Improvement is fundamental to this role. Key responsibilities: First priority in the role will be looking at the Service Design - Service Design/Service Transition experience is a key attribute The Service Lead assists in the delivery, performance, and quality of IT services of outsourced partners and internal delivery teams ensuring that these meet the current and future business requirements Works at a day-to-day operational level in collaboration with the SIAM/ITSM function, internal teams and delivery partners to ensure a consistent service The role focus' on protecting live IT services following robust process and providing accurate and consistent information Understanding agreed Service Levels and ensuring SLAs and KPIs align across all IT teams and delivery partners Plays a prominent role in Incident, Change and Problem Management activities Working with Product Owners in the creation and maintenance of the service catalogue, associated workflow and documentation to enable efficient operations Ideal experience: Significant experience in a multi-vendor operational service environment Strong Service Design & Service Transition experience Strong Contracts Management/Procurement experience Stakeholder management is key Helpdesk background ideal - a technical background around Incidents. Networking is key. ServiceNow or Halo experience Financial sector background ideal - someone used to working under strict governance, data protection practices Demonstrates a good knowledge of data and functional analysis, tools and techniques Track record of operational governance and delivery across global user geographies Previous experience of working in complex, geographically diverse, integrated solutions Good working knowledge and experience of Service Management methodologies ITIL and/or CMMI Exerience of Incident, Change and Problem Management activities. ITIL Foundation (ideally Service Tower(s) Understanding of project management methodologies (Prince2, Agile, Scrum, Kanban) If you are interested in the role and would like to apply, please do so by clicking the link, or contacting Jackie Dean at Jumar for immediate consideration. We take great pride in representing socially responsible clients who not only prioritise diversity and inclusion but also actively combat social inequality. Together, we have the power to make a profound impact on fostering a more equitable and inclusive society. By working with us, you become part of a movement dedicated to promoting a diverse and inclusive workforce.
Cyber Security Operations Manager DGH Recruitment are currently recruiting on behalf of a market leading professional services firm who are looking for a Cyber Security Operations Manager to join the team in their Bristol office (hybrid working). The role will suit an individual who has progressed from an IT infrastructure engineering/Systems Administrator role into Cyber Security and then subsequently into Cyber Security leadership (whilst remaining hands on). Responsibilities: - Provide technical expertise toward the creation and maintenance of IT security policies and procedures. - Perform IT Security Operations functions including security log monitoring, incident response and management, Firewall management, email and web traffic filtering and dealing with service desk tickets and escalations. - Provide technical security consultancy to internal IT projects and programmes. - Support the client RFP and Security audit processes with technical understanding of the firm's IT environment. - Support external vulnerability assessments and penetration tests and recommend paths to remediation of findings. - Maintain and support IT Security tools and processes. Required Skills/Experience: - Experience of working within an IT Security/Cyber Security leadership role - Previous experience as an IT System Administrator/Infrastructure Engineer supporting a variety of platform - Windows, Azure, Intune, Office 365, Azure Threat Protection, Mimecast, ZScaler etc. - Experience with Azure, 365 E5 products, Internet protection, Vulnerability management, SIEM, Firewalls, CASB, WAF and EDR products - Experience analysing events and logs. - Good knowledge of enterprise network and host security controls. Cyber Security Operations Manager In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of its client to find candidates for this position. DGH Recruitment Limited acts as both an Employment Agency and Employment Business
02/07/2024
Full time
Cyber Security Operations Manager DGH Recruitment are currently recruiting on behalf of a market leading professional services firm who are looking for a Cyber Security Operations Manager to join the team in their Bristol office (hybrid working). The role will suit an individual who has progressed from an IT infrastructure engineering/Systems Administrator role into Cyber Security and then subsequently into Cyber Security leadership (whilst remaining hands on). Responsibilities: - Provide technical expertise toward the creation and maintenance of IT security policies and procedures. - Perform IT Security Operations functions including security log monitoring, incident response and management, Firewall management, email and web traffic filtering and dealing with service desk tickets and escalations. - Provide technical security consultancy to internal IT projects and programmes. - Support the client RFP and Security audit processes with technical understanding of the firm's IT environment. - Support external vulnerability assessments and penetration tests and recommend paths to remediation of findings. - Maintain and support IT Security tools and processes. Required Skills/Experience: - Experience of working within an IT Security/Cyber Security leadership role - Previous experience as an IT System Administrator/Infrastructure Engineer supporting a variety of platform - Windows, Azure, Intune, Office 365, Azure Threat Protection, Mimecast, ZScaler etc. - Experience with Azure, 365 E5 products, Internet protection, Vulnerability management, SIEM, Firewalls, CASB, WAF and EDR products - Experience analysing events and logs. - Good knowledge of enterprise network and host security controls. Cyber Security Operations Manager In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of its client to find candidates for this position. DGH Recruitment Limited acts as both an Employment Agency and Employment Business
Operational Engineer Heathrow Permanent, Fulltime, Onsite + Company car + Company Bonus Two-stage interview process. Teams/Onsite This role is reporting to the Lead Operational Engineer. THE ROLE You will deliver the engineering activities within the Project team. To undertake the delivery of New Build construction, Asset Replacement (NAMP) and Fault response on a standby basis relating to the company's owned assets, client owned assets and associated infrastructure under the direction of the Lead Operational Engineer. You will deputise for the Lead Operational Engineer/Project Manager including attendance at Client and Contractor meetings. You will work with and support the Project Managers, Operations Manager, Lead Operational Engineer and other members of the Region's delivery team to ensure the safe and efficient delivery of works allocated to them, whilst minimising disruption to our client electricity supplies. You will work with team members to ensure safety management is maintained throughout all activities during the delivery of the engineering tasks. PRINCIPAL ACCOUNTABILITIES: >> Delivery of the Construction programmes for the company's owned assets and client owned assets operating at voltages through the range 400V to 132kV >> Work with the Lead Operational Engineer/Project Managers to ensure that all programmes of work are delivered to time and budget following contractual commitments to time, cost and quality >> Lead works planning and execution and represent the organisation during client liaison at multiple client sites across the Region. >> Work with Technicians, Fitters and Apprentices to ensure the delivery of all engineering activities. >> Help manage budgets relating to the construction and NAMP delivery and meet ongoing goals >> As a team member work to ensure that our goals are achieved especially in Staff and Client satisfaction. >> Follow Client and our Operations and Procedures >> Operate HV and LV Distribution Protection Systems. >> Test and Commission HV and LV Distribution System. >> Maintain the Control and Protection Systems >> Ensure compliance with Health and Safety policies >> Develop site specific Health, Safety & Environmental procedures >> Compliance with quality policies >> Operate and update Asset database in respect of project activities >> Modify equipment and drawings to ensure the efficient operation of the substations >> Ensure the compliance with the distribution safety rules during all activities. >> Manage all contractors/staff working on site >> Undertake additional activities determined by the job level and competency RESPONSIBILITIES: >> Co-ordinate daily construction activities with Client/Principal Contractor's ensuring programmes are met. >> Obtain quotations from suppliers and raise Purchase Order request with Finance & Governance teams. >> Change Management - ensure early warning notices are brought to the attention of the Project Manager/Operations Manager/Commercial Manager & Client. >> Provide technical support as part of the Regional team >> Identify potential project risks/opportunities (raise awareness within team/company) >> Seek continuous improvement >> Required to participate in a standby rota and work additional hours to maintain the supplies to our client infrastructure >> Flexibility to sometimes work unsocial hours to respond to faults on system and programmed activities. >> Assist the Lead Operational Engineer in the development of the ongoing NAMP >> Undertake the delivery of construction activities to meet client requirements within their area of authorisation >> Represent the client at meetings with their clients and contractors >> When undertaking engineering activities manage the team of employees and contractors for delivering the project. >> When undertaking engineering activities manage the compliance with all H&S procedures such as Putting People to Work and Distribution Safety Rules. >> Take Field Control of switching operations whilst operating Client owned assets within our client premises. >> Knowledge of protection testing and can program protection relays and test that they function correctly within the protection scheme. >> Witness contractors testing and coordinate the use of test sheets, test routines and policies applied. >> Ensure that all as-built drawings and settings applied to relays are confirmed back into our database before energisation. >> Plan, manage and coordinate commissioning/plant acceptance testing to set standards whilst ensuring safe energisation and confidence of the switchgear operation. NATURE AND SCOPE: Working with the Operations Manager, Lead Operational Engineers, other team members and managers, you need to be a team player able to work within a pressurised environment to focus on the delivery of construction works to time and quality, and also to client's satisfaction. You will work with both client and contractors. Your role will involve travel to several different client sites, to undertake works within differing environments and to differing client standards, and you will adjust and work together with every client. QUALIFICATIONS: Essential >> Minimum 11kV Senior Authorised Person, with 33kV authorisation (for UD grade) but can be developed, as defined by the Distribution Safety Rules. >> Experience in distribution systems through the range 400V to 33kV >> Security clearance for Client infrastructure Access - provide a five-year work history with references and achieve a satisfactory criminal records check. >> Medical & Drugs and Alcohol screening >> Educated to HNC level qualification in Electrical Engineering (for UD grade), or working towards, or equivalent experience. >> Working knowledge of distribution HV Systems >> Knowledge of Building Services Systems >> Working knowledge of specialist HV equipment >> Read drawings and understand content >> Work in different environments >> Identify problems, understand main issues and investigate alternatives >> Hold clean, full driving licence >> Use Microsoft Office suite, Outlook, MS Project and other custom software packages. Desirable >> Travel around the Region's Client portfolio. >> A broad understanding of the Region's clients' requirements. >> To be skilful in decision-making. >> Relevant Safety Qualification such as IOSH or NEBOSH >> Knowledge of Construction Design and Management Regulations Please apply for more information! The JM Longbridge Group is operating and advertising as an Employment Agency for permanent positions and as an Employment Business for interim/contract/temporary positions. The JM Longbridge Group is an Equal Opportunities employer and we encourage applicants from all backgrounds.
02/07/2024
Full time
Operational Engineer Heathrow Permanent, Fulltime, Onsite + Company car + Company Bonus Two-stage interview process. Teams/Onsite This role is reporting to the Lead Operational Engineer. THE ROLE You will deliver the engineering activities within the Project team. To undertake the delivery of New Build construction, Asset Replacement (NAMP) and Fault response on a standby basis relating to the company's owned assets, client owned assets and associated infrastructure under the direction of the Lead Operational Engineer. You will deputise for the Lead Operational Engineer/Project Manager including attendance at Client and Contractor meetings. You will work with and support the Project Managers, Operations Manager, Lead Operational Engineer and other members of the Region's delivery team to ensure the safe and efficient delivery of works allocated to them, whilst minimising disruption to our client electricity supplies. You will work with team members to ensure safety management is maintained throughout all activities during the delivery of the engineering tasks. PRINCIPAL ACCOUNTABILITIES: >> Delivery of the Construction programmes for the company's owned assets and client owned assets operating at voltages through the range 400V to 132kV >> Work with the Lead Operational Engineer/Project Managers to ensure that all programmes of work are delivered to time and budget following contractual commitments to time, cost and quality >> Lead works planning and execution and represent the organisation during client liaison at multiple client sites across the Region. >> Work with Technicians, Fitters and Apprentices to ensure the delivery of all engineering activities. >> Help manage budgets relating to the construction and NAMP delivery and meet ongoing goals >> As a team member work to ensure that our goals are achieved especially in Staff and Client satisfaction. >> Follow Client and our Operations and Procedures >> Operate HV and LV Distribution Protection Systems. >> Test and Commission HV and LV Distribution System. >> Maintain the Control and Protection Systems >> Ensure compliance with Health and Safety policies >> Develop site specific Health, Safety & Environmental procedures >> Compliance with quality policies >> Operate and update Asset database in respect of project activities >> Modify equipment and drawings to ensure the efficient operation of the substations >> Ensure the compliance with the distribution safety rules during all activities. >> Manage all contractors/staff working on site >> Undertake additional activities determined by the job level and competency RESPONSIBILITIES: >> Co-ordinate daily construction activities with Client/Principal Contractor's ensuring programmes are met. >> Obtain quotations from suppliers and raise Purchase Order request with Finance & Governance teams. >> Change Management - ensure early warning notices are brought to the attention of the Project Manager/Operations Manager/Commercial Manager & Client. >> Provide technical support as part of the Regional team >> Identify potential project risks/opportunities (raise awareness within team/company) >> Seek continuous improvement >> Required to participate in a standby rota and work additional hours to maintain the supplies to our client infrastructure >> Flexibility to sometimes work unsocial hours to respond to faults on system and programmed activities. >> Assist the Lead Operational Engineer in the development of the ongoing NAMP >> Undertake the delivery of construction activities to meet client requirements within their area of authorisation >> Represent the client at meetings with their clients and contractors >> When undertaking engineering activities manage the team of employees and contractors for delivering the project. >> When undertaking engineering activities manage the compliance with all H&S procedures such as Putting People to Work and Distribution Safety Rules. >> Take Field Control of switching operations whilst operating Client owned assets within our client premises. >> Knowledge of protection testing and can program protection relays and test that they function correctly within the protection scheme. >> Witness contractors testing and coordinate the use of test sheets, test routines and policies applied. >> Ensure that all as-built drawings and settings applied to relays are confirmed back into our database before energisation. >> Plan, manage and coordinate commissioning/plant acceptance testing to set standards whilst ensuring safe energisation and confidence of the switchgear operation. NATURE AND SCOPE: Working with the Operations Manager, Lead Operational Engineers, other team members and managers, you need to be a team player able to work within a pressurised environment to focus on the delivery of construction works to time and quality, and also to client's satisfaction. You will work with both client and contractors. Your role will involve travel to several different client sites, to undertake works within differing environments and to differing client standards, and you will adjust and work together with every client. QUALIFICATIONS: Essential >> Minimum 11kV Senior Authorised Person, with 33kV authorisation (for UD grade) but can be developed, as defined by the Distribution Safety Rules. >> Experience in distribution systems through the range 400V to 33kV >> Security clearance for Client infrastructure Access - provide a five-year work history with references and achieve a satisfactory criminal records check. >> Medical & Drugs and Alcohol screening >> Educated to HNC level qualification in Electrical Engineering (for UD grade), or working towards, or equivalent experience. >> Working knowledge of distribution HV Systems >> Knowledge of Building Services Systems >> Working knowledge of specialist HV equipment >> Read drawings and understand content >> Work in different environments >> Identify problems, understand main issues and investigate alternatives >> Hold clean, full driving licence >> Use Microsoft Office suite, Outlook, MS Project and other custom software packages. Desirable >> Travel around the Region's Client portfolio. >> A broad understanding of the Region's clients' requirements. >> To be skilful in decision-making. >> Relevant Safety Qualification such as IOSH or NEBOSH >> Knowledge of Construction Design and Management Regulations Please apply for more information! The JM Longbridge Group is operating and advertising as an Employment Agency for permanent positions and as an Employment Business for interim/contract/temporary positions. The JM Longbridge Group is an Equal Opportunities employer and we encourage applicants from all backgrounds.
Your Responsibilities You will take over the management of a small but excellent IT team and will be responsible for the following areas: You develop and implement comprehensive IT strategies that support the hotel's objectives. Digitalization initiatives to improve guest service and increase operational efficiency are also part of your responsibilities. Overseeing the administration and maintenance of all IT systems, including Servers, networks and security, is also part of your responsibilities. Ensure a stable and secure IT infrastructure to support hotel operations. Budget responsibility for IT falls within your area of responsibility. Planning and managing IT projects within tight time and budget constraints are also part of your tasks. Part of your responsibilities is representing the IT department in large-scale cross-departmental construction projects. Ensure compliance with all relevant regulations and safety standards. You will lead and develop a team of two system engineers. Deployment in IT on-call service during the seasons. Your profile For this very varied position, you ideally bring the following with you: You have solid further training in computer science, information technology or a related field. Several years of experience in IT management positions, preferably in the hospitality industry. Comprehensive knowledge of IT infrastructure, including networks, Servers and security systems Experience with infrastructure requirements of hotel-specific applications such as PMS (Protel), CRM (Revinate) and various POS systems (Matrix, Xenia, Tac) Relevant certifications such as CISSP, CISM, ITIL, PMP or similar are desirable. You have the ability to manage multiple projects and priorities simultaneously. Strong leadership and team management skills Resilience and service orientation (on-call duty, weekend and shift work) Fluent German and good English skills, any other language is an advantage Independent working style, high level of commitment and service orientation
02/07/2024
Full time
Your Responsibilities You will take over the management of a small but excellent IT team and will be responsible for the following areas: You develop and implement comprehensive IT strategies that support the hotel's objectives. Digitalization initiatives to improve guest service and increase operational efficiency are also part of your responsibilities. Overseeing the administration and maintenance of all IT systems, including Servers, networks and security, is also part of your responsibilities. Ensure a stable and secure IT infrastructure to support hotel operations. Budget responsibility for IT falls within your area of responsibility. Planning and managing IT projects within tight time and budget constraints are also part of your tasks. Part of your responsibilities is representing the IT department in large-scale cross-departmental construction projects. Ensure compliance with all relevant regulations and safety standards. You will lead and develop a team of two system engineers. Deployment in IT on-call service during the seasons. Your profile For this very varied position, you ideally bring the following with you: You have solid further training in computer science, information technology or a related field. Several years of experience in IT management positions, preferably in the hospitality industry. Comprehensive knowledge of IT infrastructure, including networks, Servers and security systems Experience with infrastructure requirements of hotel-specific applications such as PMS (Protel), CRM (Revinate) and various POS systems (Matrix, Xenia, Tac) Relevant certifications such as CISSP, CISM, ITIL, PMP or similar are desirable. You have the ability to manage multiple projects and priorities simultaneously. Strong leadership and team management skills Resilience and service orientation (on-call duty, weekend and shift work) Fluent German and good English skills, any other language is an advantage Independent working style, high level of commitment and service orientation
Security Manager - Powershell/Python - Data Organisation Our global data client require an experienced Security Manager to join their team. The Security Manager will hold a pivotal role in fortifying information assets against potential threats and vulnerabilities. Responsibilities will span various facets of information security, encompassing the vigilant monitoring of operations and infrastructure, upkeep of security tools and technologies, and ensuring compliance with internal policies and external regulations. Collaboration with different departments will be integral to mitigate risks effectively. This position is ideal for someone with ambition, offering the chance to shape the role according to their vision, expand its scope, and even build a dedicated team. Experience: 3+ years of experience in Security Management or a related field Proficiency in maintaining and utilizing security tools and technologies Ability to create automated queries using tooling APIs (Python/Powershell) Excellent communication and interpersonal skills, with the ability to collaborate effectively across departments. Strong analytical and problem-solving skills, with the ability to assess and mitigate security risks Proven track record of implementing new technologies to enhance security capabilities. Certified Information Systems Security Professional (CISSP) or similar certification preferred. If interested, please apply immediately for further details & a confidential discussion.
02/07/2024
Full time
Security Manager - Powershell/Python - Data Organisation Our global data client require an experienced Security Manager to join their team. The Security Manager will hold a pivotal role in fortifying information assets against potential threats and vulnerabilities. Responsibilities will span various facets of information security, encompassing the vigilant monitoring of operations and infrastructure, upkeep of security tools and technologies, and ensuring compliance with internal policies and external regulations. Collaboration with different departments will be integral to mitigate risks effectively. This position is ideal for someone with ambition, offering the chance to shape the role according to their vision, expand its scope, and even build a dedicated team. Experience: 3+ years of experience in Security Management or a related field Proficiency in maintaining and utilizing security tools and technologies Ability to create automated queries using tooling APIs (Python/Powershell) Excellent communication and interpersonal skills, with the ability to collaborate effectively across departments. Strong analytical and problem-solving skills, with the ability to assess and mitigate security risks Proven track record of implementing new technologies to enhance security capabilities. Certified Information Systems Security Professional (CISSP) or similar certification preferred. If interested, please apply immediately for further details & a confidential discussion.
NDT Inspector - £38 per hour Inside IR35 - 6 months Initially (extensions highly likely) - Flintshire - Standard 35 hours per week (working 4.5 days between the hours of 7am - 7pm-) - Onsite working - One stage interview - Sector: Aerospace Yolk Recruitment is searching for an experienced Project Manager to work with the world's leading Aerospace company that is at the forefront of space exploration and travel. Working as part of a small team to carry out NDT examinations on aircraft materials (Composite and Metallic), components and structures. You will need to hold EN4179 (or equivalent) Level 2 in Eddy Currents and Ultrasonic. Responsibilities Nondestructive testing of aircraft materials Ensure all in-house technical requirements are maintained such as controlling documentation, continuation training for operational areas, Operational Surveillance, supply of NDT reports Line side support to operations PPS Support External/internal Audit support Concession reduction project support Carry out performance checks on in-house NDT Instrumentation Essential: EN4179 (or equivalent) Level 2 qualification in Eddy Currents and Ultrasonic Experience in testing and inspection methods for both Composite and Metallic materials Strong organizational skills together with a high degree of self-motivation and flexibility Desirable: Familiar with SAP systems and processes Aerospace experience
02/07/2024
Project-based
NDT Inspector - £38 per hour Inside IR35 - 6 months Initially (extensions highly likely) - Flintshire - Standard 35 hours per week (working 4.5 days between the hours of 7am - 7pm-) - Onsite working - One stage interview - Sector: Aerospace Yolk Recruitment is searching for an experienced Project Manager to work with the world's leading Aerospace company that is at the forefront of space exploration and travel. Working as part of a small team to carry out NDT examinations on aircraft materials (Composite and Metallic), components and structures. You will need to hold EN4179 (or equivalent) Level 2 in Eddy Currents and Ultrasonic. Responsibilities Nondestructive testing of aircraft materials Ensure all in-house technical requirements are maintained such as controlling documentation, continuation training for operational areas, Operational Surveillance, supply of NDT reports Line side support to operations PPS Support External/internal Audit support Concession reduction project support Carry out performance checks on in-house NDT Instrumentation Essential: EN4179 (or equivalent) Level 2 qualification in Eddy Currents and Ultrasonic Experience in testing and inspection methods for both Composite and Metallic materials Strong organizational skills together with a high degree of self-motivation and flexibility Desirable: Familiar with SAP systems and processes Aerospace experience
Client Representative (Cables) We are seeking two (2) skilled Offshore Client Representatives (OCR) to join our client's team for an offshore project based in Weybourne, Norfolk, England. The successful candidates will work from a Jack-Up vessel, ensuring that project-specific tasks are completed safely, on time, and in accordance with industry standards and project documentation. Key Responsibilities: Act as the main point of contact during offshore project-specific works from the Jack-Up vessel. Facilitate effective communication between offshore project teams and onshore management. Monitor offshore progress and ensure adherence to safety and contractual agreements. Conduct regular meetings with offshore Barge Master and vessel OIMs to receive updates on project status and address any queries. Collaborate with onshore project managers and technical teams to align deliverables with client requirements. Uphold strict safety and quality standards to meet or exceed client expectations. Generate comprehensive daily reports and documentation to present to onshore project managers. Attend meetings as advised by onshore project management. Participate in a daily 09:00 call with the client operations team. Technical Knowledge and Skills: Strong understanding of offshore operations, HDD duct installation from a Jack-Up, diving, and associated engineering principles. Familiarity with industry standards and regulations, including IMO guidelines, Classification Society rules, and IMCA guidelines for offshore working. Excellent communication and interpersonal skills to work effectively with contractors, colleagues, and other stakeholders. Teamwork skills essential for collaborating with client project managers, engineers, and contractors. Health and safety training, such as Emergency Training (GW0) is required. Helicopter Underwater Escape Training (HUET) is NOT required. Logistics: Crew changes will be tidal dependent and occur from the port of Wells-Next-the-Sea in Norfolk, England. Own PPE required (jacket and trousers provided later, need to bring own boots). Additional Information: Assignment is evaluated inside IR35. Option to extend the contract by 1 month. Travel locations include the port of Wells-Next-the-Sea in Norfolk, England. Please send your CV for immediate consideration.
02/07/2024
Project-based
Client Representative (Cables) We are seeking two (2) skilled Offshore Client Representatives (OCR) to join our client's team for an offshore project based in Weybourne, Norfolk, England. The successful candidates will work from a Jack-Up vessel, ensuring that project-specific tasks are completed safely, on time, and in accordance with industry standards and project documentation. Key Responsibilities: Act as the main point of contact during offshore project-specific works from the Jack-Up vessel. Facilitate effective communication between offshore project teams and onshore management. Monitor offshore progress and ensure adherence to safety and contractual agreements. Conduct regular meetings with offshore Barge Master and vessel OIMs to receive updates on project status and address any queries. Collaborate with onshore project managers and technical teams to align deliverables with client requirements. Uphold strict safety and quality standards to meet or exceed client expectations. Generate comprehensive daily reports and documentation to present to onshore project managers. Attend meetings as advised by onshore project management. Participate in a daily 09:00 call with the client operations team. Technical Knowledge and Skills: Strong understanding of offshore operations, HDD duct installation from a Jack-Up, diving, and associated engineering principles. Familiarity with industry standards and regulations, including IMO guidelines, Classification Society rules, and IMCA guidelines for offshore working. Excellent communication and interpersonal skills to work effectively with contractors, colleagues, and other stakeholders. Teamwork skills essential for collaborating with client project managers, engineers, and contractors. Health and safety training, such as Emergency Training (GW0) is required. Helicopter Underwater Escape Training (HUET) is NOT required. Logistics: Crew changes will be tidal dependent and occur from the port of Wells-Next-the-Sea in Norfolk, England. Own PPE required (jacket and trousers provided later, need to bring own boots). Additional Information: Assignment is evaluated inside IR35. Option to extend the contract by 1 month. Travel locations include the port of Wells-Next-the-Sea in Norfolk, England. Please send your CV for immediate consideration.
Tenable Scanning Engineer Whitehall Resources are currently looking for a Tenable Scanning Engineer based in Cheshire for an initial 5-month contract. * INSIDE IR35.* As an experienced Tenable Scanning Engineer you will be responsible for maintaining the Tenable product suite and ensuing were meeting scanning coverage. You will join the security team of a major global organisation, to improve the security posture and services provided internally. The ideal candidate for this job will be an experienced information security practitioner who is goal-oriented and strives to exceed expectations. Main Responsibilities: The ability to review requirements, undertake product design followed by Implementation/deployment/support of the Tenable product suite (Security Centre, Nessus scan engines, Tenable.io) and peripherals with Engineering. Maintains local and network credentials Tenable Security Centre and provisions access to vulnerability scanning systems. Responsible for integration of Nessus/Security Centre with other security and IT systems management tools (ie Splunk, ServiceNow) Responsible for developing and maintaining standard processes and operating procedures, creating technical architecture diagrams and system build documentation. Responsible for operating the scanning tools and maintaining coverage along with supporting the vulnerability management and remediation teams in understating how to remediate vulnerabilities (ie laptops, VMs, wireless devices) Works with vulnerability management team to build asset repositories and asset scan policies Work closely with customer delivery managers to prioritize daily tasks and participate in technical meetings with customers' technical specialists. Provide Tier 2/3 support for incidents relating to security tools/solutions. Continuously improve customers' security deployments and integrate new technologies and services. Technical Skills & Competencies: 5+ years of experience in Vulnerability management domain and experience with working with web Proxy teams and working on vulnerability assessment operational issues 2+ years of experience with performing systems administration in Windows, Linux, VMware environments, including performing troubleshooting, installation or configuration, monitoring system performance or availability, and performing security upgrades The candidate should possess deep knowledge of Tenable' s entire product suite, including Security Centre, Nessus Scanner, Nessus Manager, Tenable.io Must have strong communication skills and a solid understanding of IT Security concepts to include vulnerability & patch management, security operations, Incident Management and Incident response. Experience with integrating Cybersecurity data using enterprise or custom tools data aggregation and analysis tools, including Splunk Ability to provide support in an IT operations and maintenance, including ticket work information updates, issue response, and remediation by understanding and analysing vulnerability scan results, system audits, log events and troubleshoot software issues. Strong knowledge and experience with log monitoring and correlations and correlating events from multiple security tools like log correlation engines, Net flow, host monitoring solutions Excellent troubleshooting/problem solving skills. Experience of dealing with incident, problem and change management processes. Proven working experience of Windows and Linux operating systems. Solid understanding of networking technologies; Switches, Routers, Firewalls, proxies, IDS, IPS. Desirable Skills: Working experience of security tool sets eg Firewall Assurance, Cloud Access Security Broker (CASB), Cloud Security Posture Management (CSPM All of our opportunities require that applicants are eligible to work in the specified country/location, unless otherwise stated in the job description. Whitehall Resources are an equal opportunities employer who value a diverse and inclusive working environment. All qualified applicants will receive consideration for employment without regard to race, religion, gender identity or expression, sexual orientation, national origin, pregnancy, disability, age, veteran status, or other characteristics.
01/07/2024
Project-based
Tenable Scanning Engineer Whitehall Resources are currently looking for a Tenable Scanning Engineer based in Cheshire for an initial 5-month contract. * INSIDE IR35.* As an experienced Tenable Scanning Engineer you will be responsible for maintaining the Tenable product suite and ensuing were meeting scanning coverage. You will join the security team of a major global organisation, to improve the security posture and services provided internally. The ideal candidate for this job will be an experienced information security practitioner who is goal-oriented and strives to exceed expectations. Main Responsibilities: The ability to review requirements, undertake product design followed by Implementation/deployment/support of the Tenable product suite (Security Centre, Nessus scan engines, Tenable.io) and peripherals with Engineering. Maintains local and network credentials Tenable Security Centre and provisions access to vulnerability scanning systems. Responsible for integration of Nessus/Security Centre with other security and IT systems management tools (ie Splunk, ServiceNow) Responsible for developing and maintaining standard processes and operating procedures, creating technical architecture diagrams and system build documentation. Responsible for operating the scanning tools and maintaining coverage along with supporting the vulnerability management and remediation teams in understating how to remediate vulnerabilities (ie laptops, VMs, wireless devices) Works with vulnerability management team to build asset repositories and asset scan policies Work closely with customer delivery managers to prioritize daily tasks and participate in technical meetings with customers' technical specialists. Provide Tier 2/3 support for incidents relating to security tools/solutions. Continuously improve customers' security deployments and integrate new technologies and services. Technical Skills & Competencies: 5+ years of experience in Vulnerability management domain and experience with working with web Proxy teams and working on vulnerability assessment operational issues 2+ years of experience with performing systems administration in Windows, Linux, VMware environments, including performing troubleshooting, installation or configuration, monitoring system performance or availability, and performing security upgrades The candidate should possess deep knowledge of Tenable' s entire product suite, including Security Centre, Nessus Scanner, Nessus Manager, Tenable.io Must have strong communication skills and a solid understanding of IT Security concepts to include vulnerability & patch management, security operations, Incident Management and Incident response. Experience with integrating Cybersecurity data using enterprise or custom tools data aggregation and analysis tools, including Splunk Ability to provide support in an IT operations and maintenance, including ticket work information updates, issue response, and remediation by understanding and analysing vulnerability scan results, system audits, log events and troubleshoot software issues. Strong knowledge and experience with log monitoring and correlations and correlating events from multiple security tools like log correlation engines, Net flow, host monitoring solutions Excellent troubleshooting/problem solving skills. Experience of dealing with incident, problem and change management processes. Proven working experience of Windows and Linux operating systems. Solid understanding of networking technologies; Switches, Routers, Firewalls, proxies, IDS, IPS. Desirable Skills: Working experience of security tool sets eg Firewall Assurance, Cloud Access Security Broker (CASB), Cloud Security Posture Management (CSPM All of our opportunities require that applicants are eligible to work in the specified country/location, unless otherwise stated in the job description. Whitehall Resources are an equal opportunities employer who value a diverse and inclusive working environment. All qualified applicants will receive consideration for employment without regard to race, religion, gender identity or expression, sexual orientation, national origin, pregnancy, disability, age, veteran status, or other characteristics.
IT Infrastructure & Operations Manager (UK & North America) One of Europe leading food manufacturing and distributions companies with a global presence requires a IT Infrastructure and Operations Manager to based out of its UK hub near to Trowbridge in Wiltshire. This company has remained family owned and have significant operations in the UK, Europe and North America with ambitions growth plans. They have developed a range of products designed to enhance health and well-being' and support British food and farming and focus on using the best ethical and sustainably' sourced produce. The IT&) Manager is a key member of the IT leadership team and contributes to the development and execution of the enterprise-wide IT strategy and is responsible for ensuring I&O strategy is fully aligned, positioning I&O to deliver compelling business value. This is the most senior role in the infrastructure and operations (I&O) function within IT, accountable for IT I&O throughout the organisation. The Senior Infrastructure & Operations Manager is responsible for the delivery of all IT infrastructure and related IT operations used to enable business capabilities and services across the enterprise including manufacturing and logistics technologies. This role reports to the VP, Information Technology and has line management responsibilities for a team of 10. Key responsibilities Sets the mission, vision, and strategy of the I&O organisation to maximize the success of business and IT enterprise initiatives. Introduces innovative, differentiating infrastructure and operations capabilities that enhance our overall competitive capabilities and enhance employee productivity. Works with the IT senior leadership team on the service portfolio and governance required to prioritize resources, including budget. Works with key stakeholders to measure and prioritize technical debt remediation. Builds successful stakeholder relationships with other IT and business key stakeholders by developing a clear understanding of business needs, acting as a trusted advisor, and ensuring cost-effective delivery of IT services to meet those needs. Creates and aligns an I&O value map by linking targeted business outcomes with the future- state business capabilities required to achieve them. Drives alignment of I&O strategies to the organization's environmental, social and governance goals. Develops and controls the annual I&O budget to ensure that it's consistent with the overall strategic objectives of IT and the enterprise and is within plan. Creates a culture of continuous cost optimisation. Defines, develops, and manages a comprehensive and integrated IT Service Management (ITSM) landscape, based on best-practice processes, disciplines, and related toolsets. This includes delivery of a comprehensive IT asset management program. Collaborates with the Chief Information Security Officer (CISO) to ensure I&O contributes to, embraces, and applies security strategy. Operates a formal governance mechanism to establish and monitor effective controls for the processes and functions performed by I&O teams. Supports periodic reviews by audit teams, compliance teams and other risk-related functions as required. Requires skills Skills & Experience Extensive IT Infrastructure experience, ideally within a multi-site/multi-branch environment with a Head Office (Manufacturing, Retail, Distribution, etc) A least 2 years of previous experience managing the day-to-day IT Operations of a medium to large customer-facing organisation. A proactive, hands-on all rounder who combines a highly technical skill set with the ability to lead technical teams. Significant experience of leading enterprise scale infrastructure transformation, including planning, designing and building solutions that are aligned to strategic objectives. Experience as a key contributor to a large-scale IT improvement program and knowledge of the associated challenges, is essential Exceptional leadership skills, with the ability to develop and communicate an I&O vision that inspires and motivates staff and aligns with the IT and business strategy Effective influencing and negotiation skills in complex environments where resources required for success may not be in direct control of this role Evangelizing and implementing transformational initiatives where the target state included agile, DevOps, SRE, cloud adoption at scale. Consolidating operations capabilities in large, complex enterprise organizations to deliver improved efficiency, while balancing customer preferences for agility. Excellent analytical, strategic conceptual thinking, strategic planning, and execution skills Ability to build consensus, make decisions based on many variables, and gain support for major initiatives. Self-starter who self-assesses and solicits feedback from others to improve their performance. Experience developing strategies to leverage fusion teams that embrace business technologists Strong business acumen, including industry, domain-specific knowledge of the enterprise and its business units Delivery of hybrid working excellence to improve customer and user experiences Developing staff including coaching, mentoring and performance management. Maximizing effectiveness of nearshore/offshore resource models This role offers a basic salary up to £90K with an additional car allowance/car, bonus, pension, HC. 3 days a week in the Trowbridge office is required. This is a fantastic opportunity to join a true industry leader in a position of real influence.
01/07/2024
Full time
IT Infrastructure & Operations Manager (UK & North America) One of Europe leading food manufacturing and distributions companies with a global presence requires a IT Infrastructure and Operations Manager to based out of its UK hub near to Trowbridge in Wiltshire. This company has remained family owned and have significant operations in the UK, Europe and North America with ambitions growth plans. They have developed a range of products designed to enhance health and well-being' and support British food and farming and focus on using the best ethical and sustainably' sourced produce. The IT&) Manager is a key member of the IT leadership team and contributes to the development and execution of the enterprise-wide IT strategy and is responsible for ensuring I&O strategy is fully aligned, positioning I&O to deliver compelling business value. This is the most senior role in the infrastructure and operations (I&O) function within IT, accountable for IT I&O throughout the organisation. The Senior Infrastructure & Operations Manager is responsible for the delivery of all IT infrastructure and related IT operations used to enable business capabilities and services across the enterprise including manufacturing and logistics technologies. This role reports to the VP, Information Technology and has line management responsibilities for a team of 10. Key responsibilities Sets the mission, vision, and strategy of the I&O organisation to maximize the success of business and IT enterprise initiatives. Introduces innovative, differentiating infrastructure and operations capabilities that enhance our overall competitive capabilities and enhance employee productivity. Works with the IT senior leadership team on the service portfolio and governance required to prioritize resources, including budget. Works with key stakeholders to measure and prioritize technical debt remediation. Builds successful stakeholder relationships with other IT and business key stakeholders by developing a clear understanding of business needs, acting as a trusted advisor, and ensuring cost-effective delivery of IT services to meet those needs. Creates and aligns an I&O value map by linking targeted business outcomes with the future- state business capabilities required to achieve them. Drives alignment of I&O strategies to the organization's environmental, social and governance goals. Develops and controls the annual I&O budget to ensure that it's consistent with the overall strategic objectives of IT and the enterprise and is within plan. Creates a culture of continuous cost optimisation. Defines, develops, and manages a comprehensive and integrated IT Service Management (ITSM) landscape, based on best-practice processes, disciplines, and related toolsets. This includes delivery of a comprehensive IT asset management program. Collaborates with the Chief Information Security Officer (CISO) to ensure I&O contributes to, embraces, and applies security strategy. Operates a formal governance mechanism to establish and monitor effective controls for the processes and functions performed by I&O teams. Supports periodic reviews by audit teams, compliance teams and other risk-related functions as required. Requires skills Skills & Experience Extensive IT Infrastructure experience, ideally within a multi-site/multi-branch environment with a Head Office (Manufacturing, Retail, Distribution, etc) A least 2 years of previous experience managing the day-to-day IT Operations of a medium to large customer-facing organisation. A proactive, hands-on all rounder who combines a highly technical skill set with the ability to lead technical teams. Significant experience of leading enterprise scale infrastructure transformation, including planning, designing and building solutions that are aligned to strategic objectives. Experience as a key contributor to a large-scale IT improvement program and knowledge of the associated challenges, is essential Exceptional leadership skills, with the ability to develop and communicate an I&O vision that inspires and motivates staff and aligns with the IT and business strategy Effective influencing and negotiation skills in complex environments where resources required for success may not be in direct control of this role Evangelizing and implementing transformational initiatives where the target state included agile, DevOps, SRE, cloud adoption at scale. Consolidating operations capabilities in large, complex enterprise organizations to deliver improved efficiency, while balancing customer preferences for agility. Excellent analytical, strategic conceptual thinking, strategic planning, and execution skills Ability to build consensus, make decisions based on many variables, and gain support for major initiatives. Self-starter who self-assesses and solicits feedback from others to improve their performance. Experience developing strategies to leverage fusion teams that embrace business technologists Strong business acumen, including industry, domain-specific knowledge of the enterprise and its business units Delivery of hybrid working excellence to improve customer and user experiences Developing staff including coaching, mentoring and performance management. Maximizing effectiveness of nearshore/offshore resource models This role offers a basic salary up to £90K with an additional car allowance/car, bonus, pension, HC. 3 days a week in the Trowbridge office is required. This is a fantastic opportunity to join a true industry leader in a position of real influence.
Role Title: Tenable Scanning Engineer Duration: 4 - 5 Months Location: Knutsford/Hybrid (2 days on site) Rate: £525/d - Umbrella only Would you like to join a global leader in consulting, technology services and digital transformation? Our client is at the forefront of innovation to address the entire breadth of opportunities in the evolving world of cloud, digital and platforms. We are looking for a highly motivated individual who will join the security team of a major global banking organisation, to improve the security posture and services provided internally. The ideal candidate for this job will be an experienced information security practitioner who is goal-oriented and strives to exceed expectations. Role Purpose/Summary The ability to review requirements, undertake product design followed by Implementation/deployment/support of the Tenable product suite (Security Centre, Nessus scan engines, Tenable.io) and peripherals with Engineering. Maintains local and network credentials Tenable Security Centre and provisions access to vulnerability scanning systems. Responsible for integration of Nessus/Security Centre with other security and IT systems management tools (ie Splunk, ServiceNow) Responsible for developing and maintaining standard processes and operating procedures, creating technical architecture diagrams and system build documentation. Responsible for operating the scanning tools and maintaining coverage along with supporting the vulnerability management and remediation teams in understating how to remediate vulnerabilities (ie laptops, VMs, wireless devices) Works with vulnerability management team to build asset repositories and asset scan policies Work closely with customer delivery managers to prioritize daily tasks and participate in technical meetings with customers' technical specialists. Provide Tier 2/3 support for incidents relating to security tools/solutions. Continuously improve customers' security deployments and integrate new technologies and services. Key Skills/requirements 5+ years of experience in Vulnerability management domain and experience with working with web Proxy teams and working on vulnerability assessment operational issues 2+ years of experience with performing systems administration in Windows, Linux, VMware environments, including performing troubleshooting, installation or configuration, monitoring system performance or availability, and performing security upgrade The candidate should possess deep knowledge of Tenable' s entire product suite, including Security Centre, Nessus Scanner, Nessus Manager, Tenable.io Must have strong communication skills and a solid understanding of IT Security concepts to include vulnerability & patch management, security operations, Incident Management and Incident response. Experience with integrating Cybersecurity data using enterprise or custom tools data aggregation and analysis tools, including Splunk Ability to provide support in an IT operations and maintenance, including ticket work information updates, issue response, and remediation by understanding and analysing vulnerability scan results, system audits, log events and troubleshoot software issues. Strong knowledge and experience with log monitoring and correlations and correlating events from multiple security tools like log correlation engines, Net flow, host monitoring solutions Excellent troubleshooting/problem solving skills. Experience of dealing with incident, problem and change management processes. Proven working experience of Windows and Linux operating systems. Solid understanding of networking technologies; Switches, Routers, Firewalls, proxies, IDS, IPS. Desirable : Previous experience in the financial sector. Working experience of security tool sets eg Firewall Assurance, Cloud Access Security Broker (CASB), Cloud Security Posture Management (CSPM) All profiles will be reviewed against the required skills and experience. Due to the high number of applications, we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply!
01/07/2024
Project-based
Role Title: Tenable Scanning Engineer Duration: 4 - 5 Months Location: Knutsford/Hybrid (2 days on site) Rate: £525/d - Umbrella only Would you like to join a global leader in consulting, technology services and digital transformation? Our client is at the forefront of innovation to address the entire breadth of opportunities in the evolving world of cloud, digital and platforms. We are looking for a highly motivated individual who will join the security team of a major global banking organisation, to improve the security posture and services provided internally. The ideal candidate for this job will be an experienced information security practitioner who is goal-oriented and strives to exceed expectations. Role Purpose/Summary The ability to review requirements, undertake product design followed by Implementation/deployment/support of the Tenable product suite (Security Centre, Nessus scan engines, Tenable.io) and peripherals with Engineering. Maintains local and network credentials Tenable Security Centre and provisions access to vulnerability scanning systems. Responsible for integration of Nessus/Security Centre with other security and IT systems management tools (ie Splunk, ServiceNow) Responsible for developing and maintaining standard processes and operating procedures, creating technical architecture diagrams and system build documentation. Responsible for operating the scanning tools and maintaining coverage along with supporting the vulnerability management and remediation teams in understating how to remediate vulnerabilities (ie laptops, VMs, wireless devices) Works with vulnerability management team to build asset repositories and asset scan policies Work closely with customer delivery managers to prioritize daily tasks and participate in technical meetings with customers' technical specialists. Provide Tier 2/3 support for incidents relating to security tools/solutions. Continuously improve customers' security deployments and integrate new technologies and services. Key Skills/requirements 5+ years of experience in Vulnerability management domain and experience with working with web Proxy teams and working on vulnerability assessment operational issues 2+ years of experience with performing systems administration in Windows, Linux, VMware environments, including performing troubleshooting, installation or configuration, monitoring system performance or availability, and performing security upgrade The candidate should possess deep knowledge of Tenable' s entire product suite, including Security Centre, Nessus Scanner, Nessus Manager, Tenable.io Must have strong communication skills and a solid understanding of IT Security concepts to include vulnerability & patch management, security operations, Incident Management and Incident response. Experience with integrating Cybersecurity data using enterprise or custom tools data aggregation and analysis tools, including Splunk Ability to provide support in an IT operations and maintenance, including ticket work information updates, issue response, and remediation by understanding and analysing vulnerability scan results, system audits, log events and troubleshoot software issues. Strong knowledge and experience with log monitoring and correlations and correlating events from multiple security tools like log correlation engines, Net flow, host monitoring solutions Excellent troubleshooting/problem solving skills. Experience of dealing with incident, problem and change management processes. Proven working experience of Windows and Linux operating systems. Solid understanding of networking technologies; Switches, Routers, Firewalls, proxies, IDS, IPS. Desirable : Previous experience in the financial sector. Working experience of security tool sets eg Firewall Assurance, Cloud Access Security Broker (CASB), Cloud Security Posture Management (CSPM) All profiles will be reviewed against the required skills and experience. Due to the high number of applications, we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply!
We are Global IT Recruitment specialist that provides support to the clients across UK, and Europe. We have an excellent job opportunity for you. Job Title: Executive Assistant Location: Shoreditch, London (Hybrid) Duration: 9 months contract initially (Mat. Cover) Max. Budget: £30k- £35k per annum + paid holidays + pension or £160- £180 per day Inside IR35 The Opportunity: Executive Assistant to provide support to the Senior Director International Finance, there will a requirement to support other Senior Directors within the organisation. Role is maternity cover and will be a mix of working from home & office-based London. What you'll do: Arranges corporate travel and meetings by developing itineraries and agendas; booking transportation; arranging accommodation & any necessary VISAs Maintains executive's appointment schedule by planning and scheduling meetings, conferences, videoconferences, and travel. Completes projects and special assignments by establishing objectives; determining priorities; managing time; gaining cooperation of others; monitoring progress & problem-solving. Improves quality results by studying, evaluating, and re-designing processes; implementing changes. Produces information by transcribing, formatting, inputting, editing, retrieving, copying, and transmitting text, data, and graphics. Welcomes guests and customers by greeting them, in person or telephone; answering or directing inquiries. Maintains customer confidence and protects operations by keeping information confidential. Prepares reports by collecting and analysing information. Organising and attending meetings and ensuring the manager is well prepared for meetings Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies. Contributes to team effort by accomplishing related results as needed. What you'll need to succeed: Work experience: 2-5+ years in similar role, preferably within international company. Knowledge & skills: Writing Skills, Reporting Skills, Supply Management, Scheduling, Microsoft Office Skills, Organization, Time Management, Presentation Skills, Equipment Maintenance, Travel Logistics, Verbal Communication Education: Degree or similar HND.
01/07/2024
Project-based
We are Global IT Recruitment specialist that provides support to the clients across UK, and Europe. We have an excellent job opportunity for you. Job Title: Executive Assistant Location: Shoreditch, London (Hybrid) Duration: 9 months contract initially (Mat. Cover) Max. Budget: £30k- £35k per annum + paid holidays + pension or £160- £180 per day Inside IR35 The Opportunity: Executive Assistant to provide support to the Senior Director International Finance, there will a requirement to support other Senior Directors within the organisation. Role is maternity cover and will be a mix of working from home & office-based London. What you'll do: Arranges corporate travel and meetings by developing itineraries and agendas; booking transportation; arranging accommodation & any necessary VISAs Maintains executive's appointment schedule by planning and scheduling meetings, conferences, videoconferences, and travel. Completes projects and special assignments by establishing objectives; determining priorities; managing time; gaining cooperation of others; monitoring progress & problem-solving. Improves quality results by studying, evaluating, and re-designing processes; implementing changes. Produces information by transcribing, formatting, inputting, editing, retrieving, copying, and transmitting text, data, and graphics. Welcomes guests and customers by greeting them, in person or telephone; answering or directing inquiries. Maintains customer confidence and protects operations by keeping information confidential. Prepares reports by collecting and analysing information. Organising and attending meetings and ensuring the manager is well prepared for meetings Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies. Contributes to team effort by accomplishing related results as needed. What you'll need to succeed: Work experience: 2-5+ years in similar role, preferably within international company. Knowledge & skills: Writing Skills, Reporting Skills, Supply Management, Scheduling, Microsoft Office Skills, Organization, Time Management, Presentation Skills, Equipment Maintenance, Travel Logistics, Verbal Communication Education: Degree or similar HND.
Venesky-Brown's client, a public sector organisation in Dundee, is currently looking to recruit a Scientific Computing Manager on a Permanent contract on a salary banding of £45,585 - £54,395. Responsibilities: - Provide leadership and management of a small team of Scientific Computing staff including on-going coaching, training and mentoring, managing objectives, activities, and critical timelines to ensure efficient service delivery. - Lead in the strategic development of the Scientific Computing services ensuring they meet industry standards and support assessing workforce planning, equipment, and space needs etc. - Liaise with other Service Leads to direct Scientific computing service efforts to support the operations, jointly tackling operational challenges and ensuring varied and unexpected needs are met, escalating only if required. - Provide agile support for scientific hardware and software to meet specialist scientific computing needs. - Create appropriate technical documentation to support. - In conjunction with Digital Technology Services (DTS), own, develop, implement and monitor effective and appropriate policies, procedures and controls including Incident Management, Service Requests and Asset Management - Continually look for ways to streamline services and operations to ensure delivery of fit-for-purpose and robust services for staff and students. - Build strong, constructive relationships with service users, key stakeholders and DTS Management and Business Partners - Working on the basis that continually seeks to identify and operate best practice models, network to identify areas of best practice and adopt them within the team, and ensure that staff are operating within organisation policies. - Co-ordinate equipment bids to be considered by the organisation's Planning and Resources Committee and maintain contact with commercial suppliers, being aware of new product development in the marketplace - Manage operational budget, approving orders on behalf of the organisation, and using understanding of the financial model and available data to make informed decisions. - As a member of key committees in the organisation, provide reports, updates and advice in relation to operational and project activity. - Oversee the continued adherence within the School to Health & Safety policies and with the School Health & Safety Advisor continue to develop a culture where Health & Safety is Embedded in all activity within the organisation. - Ensure alignment of the School's Computing Strategy with DTS Strategy and Business Outcomes - Work effectively with DTS End User Services, Infrastructure and Research Computing, and Business Service colleagues to realise the One Dundee approach - Work closely with DTS to further develop the School's scientific computing resources; to ensure appropriate specialist equipment and licences are sourced, purchased and maintained; and to ensure the video lecturing hardware and software for the Scottish Mathematical Sciences Training Centre in Dundee is maintained & fit for purpose - Foster the healthy and robust development of the Scientific Computing team and the individuals in the team Essential Skills: - University degree in Mathematics, Physics, Computer Science, or a related qualification - Experience with administering computer Servers - Experience with providing user support to staff and other stakeholders for high performance and scientific computing - Experience with providing support to staff and other stakeholders in software/code development and optimisation (eg parallelisation) - Experience in scientific hardware specification, configuration and support - Excellent communication and interpersonal skills - Evidence of ability and willingness to work collaboratively with others. - Evidence of assisting with the development of standards, and applying these to track, monitor, report, resolve or escalate issues - Experience of acting as the routine contact point, receiving and handling requests for support and responding to a broad range of service requests - Experience in specification, configuration, maintenance and support of at least two of the following key areas - HPC (small to medium) - Linux workstations and Servers - Windows Servers Desirable Skills: - Evidence of project management - Experience of leadership in some of the areas noted above as Essential criteria - Experience supporting teaching technologies, such as video lectures, interactive whiteboards, systems for digital assessment, virtual/augmented reality, etc - Experience of collaboration with other specialists, where appropriate, to ensure advice given is appropriate to the needs of the organisation - Ability to create support documentation and other training and reference materials If you would like to hear more about this opportunity please get in touch.
28/06/2024
Full time
Venesky-Brown's client, a public sector organisation in Dundee, is currently looking to recruit a Scientific Computing Manager on a Permanent contract on a salary banding of £45,585 - £54,395. Responsibilities: - Provide leadership and management of a small team of Scientific Computing staff including on-going coaching, training and mentoring, managing objectives, activities, and critical timelines to ensure efficient service delivery. - Lead in the strategic development of the Scientific Computing services ensuring they meet industry standards and support assessing workforce planning, equipment, and space needs etc. - Liaise with other Service Leads to direct Scientific computing service efforts to support the operations, jointly tackling operational challenges and ensuring varied and unexpected needs are met, escalating only if required. - Provide agile support for scientific hardware and software to meet specialist scientific computing needs. - Create appropriate technical documentation to support. - In conjunction with Digital Technology Services (DTS), own, develop, implement and monitor effective and appropriate policies, procedures and controls including Incident Management, Service Requests and Asset Management - Continually look for ways to streamline services and operations to ensure delivery of fit-for-purpose and robust services for staff and students. - Build strong, constructive relationships with service users, key stakeholders and DTS Management and Business Partners - Working on the basis that continually seeks to identify and operate best practice models, network to identify areas of best practice and adopt them within the team, and ensure that staff are operating within organisation policies. - Co-ordinate equipment bids to be considered by the organisation's Planning and Resources Committee and maintain contact with commercial suppliers, being aware of new product development in the marketplace - Manage operational budget, approving orders on behalf of the organisation, and using understanding of the financial model and available data to make informed decisions. - As a member of key committees in the organisation, provide reports, updates and advice in relation to operational and project activity. - Oversee the continued adherence within the School to Health & Safety policies and with the School Health & Safety Advisor continue to develop a culture where Health & Safety is Embedded in all activity within the organisation. - Ensure alignment of the School's Computing Strategy with DTS Strategy and Business Outcomes - Work effectively with DTS End User Services, Infrastructure and Research Computing, and Business Service colleagues to realise the One Dundee approach - Work closely with DTS to further develop the School's scientific computing resources; to ensure appropriate specialist equipment and licences are sourced, purchased and maintained; and to ensure the video lecturing hardware and software for the Scottish Mathematical Sciences Training Centre in Dundee is maintained & fit for purpose - Foster the healthy and robust development of the Scientific Computing team and the individuals in the team Essential Skills: - University degree in Mathematics, Physics, Computer Science, or a related qualification - Experience with administering computer Servers - Experience with providing user support to staff and other stakeholders for high performance and scientific computing - Experience with providing support to staff and other stakeholders in software/code development and optimisation (eg parallelisation) - Experience in scientific hardware specification, configuration and support - Excellent communication and interpersonal skills - Evidence of ability and willingness to work collaboratively with others. - Evidence of assisting with the development of standards, and applying these to track, monitor, report, resolve or escalate issues - Experience of acting as the routine contact point, receiving and handling requests for support and responding to a broad range of service requests - Experience in specification, configuration, maintenance and support of at least two of the following key areas - HPC (small to medium) - Linux workstations and Servers - Windows Servers Desirable Skills: - Evidence of project management - Experience of leadership in some of the areas noted above as Essential criteria - Experience supporting teaching technologies, such as video lectures, interactive whiteboards, systems for digital assessment, virtual/augmented reality, etc - Experience of collaboration with other specialists, where appropriate, to ensure advice given is appropriate to the needs of the organisation - Ability to create support documentation and other training and reference materials If you would like to hear more about this opportunity please get in touch.
Client Service Manager/Customer Relationship Manager - HVAC experience beneficial - Central London Evolve IT Recruitment is recruiting for a leading player in the commercial HVAC world - a client that works with a blue chip client list across the UK (2,000+ sites) that they service from their six office locations. Recent growth within the business has meant they are looking to hire a client Service Manager who will be responsible for managing the service and maintenance contracts they have across central London, ensuring client service levels are maintained at a peak level and customer satisfaction is achieved (they have a 98% customer retention rate). You will manage a team of mobile engineers that are on client site delivering installations, remedial work, and maintenance - you will also manage the associated P&L keeping a keen eye on bottom-line figures and cost control. You will be adept at managing customer relationships ensuring contract renewals are consistent and remedial works are delivered in a timely manner with a high level of quality. You will be a driven and perceptive Service Manager or Operations Manager who has a track record of people management, strong leadership, and a canny hand at managing P&L. Our client is unusual in their industry in that they have built the company on an employee ownership model, where every single employee (over 140) contributes to the growth and evolution of the company and is rewarded accordingly. They empower every employee to be a key factor in the company's success - striving for excellence and pursuing continuous improvement both internally and externally with their customers. Responsibilities/Skills required: - Strong track record in service management or operations management - Experience managing a team of engineers - Excellent planning and resource allocation skills - Knowledge of the HVAC industry would be beneficial, namely air conditioning, heating, cooling, wet systems and plant rooms - Exception customer service skills with an ability to manage a range of client conversations such as technical information, service/maintenance discussions, planning remedial works, and maintaining a high level of customer satisfaction - P&L management experience with a cost-control mindset Salary and Benefits: - Salary up to £60K (DOE) - Car allowance - Pension - Annual bonus scheme (based on team net profit, service levels etc) - Employee-owned trust profit sharing each year (after the first full year)
28/06/2024
Full time
Client Service Manager/Customer Relationship Manager - HVAC experience beneficial - Central London Evolve IT Recruitment is recruiting for a leading player in the commercial HVAC world - a client that works with a blue chip client list across the UK (2,000+ sites) that they service from their six office locations. Recent growth within the business has meant they are looking to hire a client Service Manager who will be responsible for managing the service and maintenance contracts they have across central London, ensuring client service levels are maintained at a peak level and customer satisfaction is achieved (they have a 98% customer retention rate). You will manage a team of mobile engineers that are on client site delivering installations, remedial work, and maintenance - you will also manage the associated P&L keeping a keen eye on bottom-line figures and cost control. You will be adept at managing customer relationships ensuring contract renewals are consistent and remedial works are delivered in a timely manner with a high level of quality. You will be a driven and perceptive Service Manager or Operations Manager who has a track record of people management, strong leadership, and a canny hand at managing P&L. Our client is unusual in their industry in that they have built the company on an employee ownership model, where every single employee (over 140) contributes to the growth and evolution of the company and is rewarded accordingly. They empower every employee to be a key factor in the company's success - striving for excellence and pursuing continuous improvement both internally and externally with their customers. Responsibilities/Skills required: - Strong track record in service management or operations management - Experience managing a team of engineers - Excellent planning and resource allocation skills - Knowledge of the HVAC industry would be beneficial, namely air conditioning, heating, cooling, wet systems and plant rooms - Exception customer service skills with an ability to manage a range of client conversations such as technical information, service/maintenance discussions, planning remedial works, and maintaining a high level of customer satisfaction - P&L management experience with a cost-control mindset Salary and Benefits: - Salary up to £60K (DOE) - Car allowance - Pension - Annual bonus scheme (based on team net profit, service levels etc) - Employee-owned trust profit sharing each year (after the first full year)
Design Engineering Manager - £700 - £800 per day inside IR35 - 12 months (extension highly likely) - East Lancashire/Manchester - Hybrid working (3 days onsite a week) - Sector: Hazardous Material Yolk recruitment is recruiting for an Design Engineering Manager to work with a world leader in manufacturing. This is an exciting opportunity to provide oversight and direction of all engineering execution activities including safety in design, design standards and on time on budget on quality. You will coordinate, lead, and progress all engineering activities including Front End design, detail design and execution. This will be done with in-house resources as well as through consultants and contractors appointed to conduct design and construction for capital projects. Responsibilities: Accountable to the Project Manager(s) for the delivery performance of design and engineering of projects in a complex and regulated industry Ensures effective technical coordination with EPCM contractors, internal team and third-party representatives. Lead the internal and/or external problem-solving necessary to arrive at appropriate engineering decisions. Conduct studies to determine the requirements of new/modified facilities, equipment and systems. Ensure the relevant specification documents are prepared in adherence to procedures. Be a single point of contact for all the engineering issues associated with the projects Lead engineering and technical dialogue with external parties including working with Procurement and Commercial Management in dialogue with equipment vendors Engaging with the key functions outside the EPC team including Operations, Quality, Supply Chain etc such that the design meets their expectations. Managing Design change control, close out of hazard study items, addressing TQs and open issues Identification of Risks and Opportunity issues which may affect schedule, cost, performance or quality. Lead delivery of diverse engineering operational improvements in line performance, compliance & standards Core Skills: At least 5 years' experience managing and leading a multi-disciplinary engineering team through the full project life cycle. At least 5-10 years' experience as lead engineer in Front End Engineering and Detail Engineering on batch chemical or primary pharmaceutical projects of total value £5-60M+ Demonstrated experience in delivering a complex large engineering scope in a complex, multi-stakeholder brownfield site with continuously operated process facilities Proven knowledge and experience of capital projects and operations within highly regulated and high hazard industries Desirable Skills: Owner experience in working with EPCM contractors. Membership of recognised engineering institution. Bachelor's degree in Engineering or related field of equivalent experience
28/06/2024
Project-based
Design Engineering Manager - £700 - £800 per day inside IR35 - 12 months (extension highly likely) - East Lancashire/Manchester - Hybrid working (3 days onsite a week) - Sector: Hazardous Material Yolk recruitment is recruiting for an Design Engineering Manager to work with a world leader in manufacturing. This is an exciting opportunity to provide oversight and direction of all engineering execution activities including safety in design, design standards and on time on budget on quality. You will coordinate, lead, and progress all engineering activities including Front End design, detail design and execution. This will be done with in-house resources as well as through consultants and contractors appointed to conduct design and construction for capital projects. Responsibilities: Accountable to the Project Manager(s) for the delivery performance of design and engineering of projects in a complex and regulated industry Ensures effective technical coordination with EPCM contractors, internal team and third-party representatives. Lead the internal and/or external problem-solving necessary to arrive at appropriate engineering decisions. Conduct studies to determine the requirements of new/modified facilities, equipment and systems. Ensure the relevant specification documents are prepared in adherence to procedures. Be a single point of contact for all the engineering issues associated with the projects Lead engineering and technical dialogue with external parties including working with Procurement and Commercial Management in dialogue with equipment vendors Engaging with the key functions outside the EPC team including Operations, Quality, Supply Chain etc such that the design meets their expectations. Managing Design change control, close out of hazard study items, addressing TQs and open issues Identification of Risks and Opportunity issues which may affect schedule, cost, performance or quality. Lead delivery of diverse engineering operational improvements in line performance, compliance & standards Core Skills: At least 5 years' experience managing and leading a multi-disciplinary engineering team through the full project life cycle. At least 5-10 years' experience as lead engineer in Front End Engineering and Detail Engineering on batch chemical or primary pharmaceutical projects of total value £5-60M+ Demonstrated experience in delivering a complex large engineering scope in a complex, multi-stakeholder brownfield site with continuously operated process facilities Proven knowledge and experience of capital projects and operations within highly regulated and high hazard industries Desirable Skills: Owner experience in working with EPCM contractors. Membership of recognised engineering institution. Bachelor's degree in Engineering or related field of equivalent experience
Role: Field Service Manager Location: Dundee Salary: circa £50k, but accepting all applications Onsite: 3x days per week min About the role We are seeking experienced and dedicated Field Service Manager to lead the delivery of best-in-class customer experience for our global customer base, across the product range. This role will be responsible for managing the activities of the in-house service team and developing third party service partners to ensure the timely delivery of both planned and unplanned maintenance, installation, and repair activities. Developing the tools, documentation, and standard operating procedures to ensure ahigh quality work, detailed record keeping is kept to feedback into continuous engineering improvement. Deliver remote product support to clients and ensure that appropriate documentation is created to ensure the development of organisational knowledge. Responsible for receiving and managing customer spares orders and upgrade requests; working closely with the sales team. Responsibilities of the role: Team Leadership and Development: Supervise and mentor a team of field engineers, fostering a culture of collaboration, accountability, and continuous learning. Conduct performance evaluations, set goals, and provide regular feedback to team members, promoting individual growth and career development. Service Delivery and Quality Assurance: Oversee the execution of field service activities, ensuring adherence to timelines, budgets, and quality standards. Implement best practices and quality assurance processes to deliver exceptional service and uphold the company's reputation for excellence. Client Management: Build and maintain strong relationships with clients, acting as the primary point of contact for field service-related matters. Understand client needs, expectations, and feedback to tailor engineering solutions that meet their specific requirements. Project Planning and Resource Management: Collaborate with project managers to manage resource allocation, and scheduling to ensure efficient service delivery. Process Improvement: Identify opportunities for process optimization and efficiency gains in field service delivery and project execution. Implement continuous improvement initiatives to enhance engineering service operations. Health and Safety Compliance: Promote and enforce a strong safety culture, ensuring adherence to all health and safety regulations and protocols. Experience & Skills: Proven experience in field service role or field service management Previous experience in a managerial or supervisory position, demonstrating strong leadership and team-building skills. Excellent communication, interpersonal, and customer relations skills. In-depth knowledge of field service practice. Ability to manage multiple projects simultaneously and prioritize tasks effectively. Proficiency in Jira Service Management or similar issue tracking software. Strong analytical and problem-solving abilities to support remote support of clients. Familiarity with health and safety regulations and compliance. Commitment to delivering high-quality field service and achieving client satisfaction. Excellent PC, MS Office skills, coupled with bespoke programming or design software experience. Good working knowledge of legislation, British standards, European standards, and international standards. Experienced to work in complex project environments with and managing third-party vendors and subcontractors. Able to analyse data using sound statistical methodology and effectively present technical information. Experience in aquaculture, agriculture, marine or offshore industries would be beneficial. How to apply? Please send a CV to (see below) People Source Consulting Ltd is acting as an Employment Agency in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.
28/06/2024
Full time
Role: Field Service Manager Location: Dundee Salary: circa £50k, but accepting all applications Onsite: 3x days per week min About the role We are seeking experienced and dedicated Field Service Manager to lead the delivery of best-in-class customer experience for our global customer base, across the product range. This role will be responsible for managing the activities of the in-house service team and developing third party service partners to ensure the timely delivery of both planned and unplanned maintenance, installation, and repair activities. Developing the tools, documentation, and standard operating procedures to ensure ahigh quality work, detailed record keeping is kept to feedback into continuous engineering improvement. Deliver remote product support to clients and ensure that appropriate documentation is created to ensure the development of organisational knowledge. Responsible for receiving and managing customer spares orders and upgrade requests; working closely with the sales team. Responsibilities of the role: Team Leadership and Development: Supervise and mentor a team of field engineers, fostering a culture of collaboration, accountability, and continuous learning. Conduct performance evaluations, set goals, and provide regular feedback to team members, promoting individual growth and career development. Service Delivery and Quality Assurance: Oversee the execution of field service activities, ensuring adherence to timelines, budgets, and quality standards. Implement best practices and quality assurance processes to deliver exceptional service and uphold the company's reputation for excellence. Client Management: Build and maintain strong relationships with clients, acting as the primary point of contact for field service-related matters. Understand client needs, expectations, and feedback to tailor engineering solutions that meet their specific requirements. Project Planning and Resource Management: Collaborate with project managers to manage resource allocation, and scheduling to ensure efficient service delivery. Process Improvement: Identify opportunities for process optimization and efficiency gains in field service delivery and project execution. Implement continuous improvement initiatives to enhance engineering service operations. Health and Safety Compliance: Promote and enforce a strong safety culture, ensuring adherence to all health and safety regulations and protocols. Experience & Skills: Proven experience in field service role or field service management Previous experience in a managerial or supervisory position, demonstrating strong leadership and team-building skills. Excellent communication, interpersonal, and customer relations skills. In-depth knowledge of field service practice. Ability to manage multiple projects simultaneously and prioritize tasks effectively. Proficiency in Jira Service Management or similar issue tracking software. Strong analytical and problem-solving abilities to support remote support of clients. Familiarity with health and safety regulations and compliance. Commitment to delivering high-quality field service and achieving client satisfaction. Excellent PC, MS Office skills, coupled with bespoke programming or design software experience. Good working knowledge of legislation, British standards, European standards, and international standards. Experienced to work in complex project environments with and managing third-party vendors and subcontractors. Able to analyse data using sound statistical methodology and effectively present technical information. Experience in aquaculture, agriculture, marine or offshore industries would be beneficial. How to apply? Please send a CV to (see below) People Source Consulting Ltd is acting as an Employment Agency in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.
Dynamics 365 CE Support Developer (SC cleared/clearable) Permanent Hybrid - 2 days per month on-site in Birmingham What you'll be doing: Our requirement is for a Dynamics 365 Support Developer (particularly in Sales, Customer Service and Marketing) to join our team, assisting with the delivery of support services to existing clients. You will be part of our Service Operations Applications Support development team, supporting our service desk in resolving incidents which get escalated and working on change requests/problem tickets from new and existing clients across a range of industries. * Provide exceptional standards of support to all customers and support a variety of products, services and platforms. * Effective day-to-day management and resolution of incidents raised by customers, under Service Level Agreements, documented processes and procedures; and provision of technical expertise on assigned project/support activity. * Working on processing change requests for existing clients and looking for opportunities to improve solutions where appropriate. * Provide Support via telephone, e-mail and webchat. * Liaise with the Resolver Groups/Teams to ensure issues are resolved. * Implement workarounds to resolve incidents at source. * Develop and maintain knowledge and skills, ensuring you keep up-to-date with new processes and procedures * Plan and priorities work to ensure that deadlines and targets are met. * Contribute to the knowledge base. * Own and champion nominated processes and procedure. What are the measures of success in this role? * High customer satisfaction results. * The ability to quickly and effectively resolve issues related to Dynamics 365 is crucial. * Continuous improvement in technical skills and knowledge * The ability to create clear and comprehensive documentation for issue resolutions and troubleshooting procedures. * Team Collaboration * Being Proactive and having the ability to anticipate and prevent potential issues before they impact clients. * Annual objectives - set personal goals to achieve annually. What experience you'll bring: You will need strong experience with the following: * Microsoft Dynamics 365 * C# Plugins * Javascript * Power Apps Portal * Azure Functions * Power Apps * Power Automate * Experience working with Microsoft Azure components. In addition, you'll require: A strong attention to detail and excellent troubleshooting/problem solving skills. The ability to work independently and as part of a development or service desk team. Demonstrated ability to develop business relationships and communicate effectively with customers. Solid troubleshooting skills. Excellent communication skills. Extensive understanding of Microsoft D365 CE, C#, JavaScript, Microsoft Power Automate, and Microsoft Power Platform. Current active UK SC security clearance or eligibility to obtain Standard benefits are: Private medical insurance or health cash plan Life assurance Income protection 25 days holiday Holiday trading Generous pension scheme Benefits you can add include: Discounted gym membership Dental insurance Cycle to work scheme Travel insurance Please contact me directly. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.
27/06/2024
Full time
Dynamics 365 CE Support Developer (SC cleared/clearable) Permanent Hybrid - 2 days per month on-site in Birmingham What you'll be doing: Our requirement is for a Dynamics 365 Support Developer (particularly in Sales, Customer Service and Marketing) to join our team, assisting with the delivery of support services to existing clients. You will be part of our Service Operations Applications Support development team, supporting our service desk in resolving incidents which get escalated and working on change requests/problem tickets from new and existing clients across a range of industries. * Provide exceptional standards of support to all customers and support a variety of products, services and platforms. * Effective day-to-day management and resolution of incidents raised by customers, under Service Level Agreements, documented processes and procedures; and provision of technical expertise on assigned project/support activity. * Working on processing change requests for existing clients and looking for opportunities to improve solutions where appropriate. * Provide Support via telephone, e-mail and webchat. * Liaise with the Resolver Groups/Teams to ensure issues are resolved. * Implement workarounds to resolve incidents at source. * Develop and maintain knowledge and skills, ensuring you keep up-to-date with new processes and procedures * Plan and priorities work to ensure that deadlines and targets are met. * Contribute to the knowledge base. * Own and champion nominated processes and procedure. What are the measures of success in this role? * High customer satisfaction results. * The ability to quickly and effectively resolve issues related to Dynamics 365 is crucial. * Continuous improvement in technical skills and knowledge * The ability to create clear and comprehensive documentation for issue resolutions and troubleshooting procedures. * Team Collaboration * Being Proactive and having the ability to anticipate and prevent potential issues before they impact clients. * Annual objectives - set personal goals to achieve annually. What experience you'll bring: You will need strong experience with the following: * Microsoft Dynamics 365 * C# Plugins * Javascript * Power Apps Portal * Azure Functions * Power Apps * Power Automate * Experience working with Microsoft Azure components. In addition, you'll require: A strong attention to detail and excellent troubleshooting/problem solving skills. The ability to work independently and as part of a development or service desk team. Demonstrated ability to develop business relationships and communicate effectively with customers. Solid troubleshooting skills. Excellent communication skills. Extensive understanding of Microsoft D365 CE, C#, JavaScript, Microsoft Power Automate, and Microsoft Power Platform. Current active UK SC security clearance or eligibility to obtain Standard benefits are: Private medical insurance or health cash plan Life assurance Income protection 25 days holiday Holiday trading Generous pension scheme Benefits you can add include: Discounted gym membership Dental insurance Cycle to work scheme Travel insurance Please contact me directly. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.
Eames Consulting Group Ltd
Swansea, West Glamorgan
Role Overview: Join the IT Governance team to support the development and maturity of the Information Security function. The role focuses on identifying, mitigating, monitoring, and reporting operational resilience risks within the Technology Services department. Key Responsibilities: Operational Resilience: Manage tasks, emails, and calendars for operational resilience and business continuity activities. Support the embedding of the Operational Resilience Project into business operations. Maintain the Operational Resilience Management System (ORMS). Handle reviews, self-assessments, regulatory reports, and key artefacts. Lead and support operating model processes and impact tolerance reviews. Identify documentation gaps and suggest improvements. Facilitate annual tests of substitute processes. Track and report impact tolerance failures monthly. Assist in providing regulatory evidence. Support annual third-party reviews and management information production. Develop E-learning content. Ensure adherence to internal controls with business/controls owners. Business Continuity: Manage the Business Continuity Management System (BCMS) for daily operations. Facilitate annual reviews of Business Continuity plans and Business Impact Assessments. Update BCMS framework documentation. Conduct annual training for senior managers. Organize annual scenario workshops. Develop E-learning content. Facilitate annual tests of Business Continuity plans. Support management information reporting. Qualifications, Skills, and Experience: Experience in financial services, preferably the insurance industry. Qualification in Business Continuity. Proficient in MS Visio and other MS Office packages. Experience in business continuity and operational resilience roles. Eames Consulting is acting as an Employment Agency in relation to this vacancy.
27/06/2024
Full time
Role Overview: Join the IT Governance team to support the development and maturity of the Information Security function. The role focuses on identifying, mitigating, monitoring, and reporting operational resilience risks within the Technology Services department. Key Responsibilities: Operational Resilience: Manage tasks, emails, and calendars for operational resilience and business continuity activities. Support the embedding of the Operational Resilience Project into business operations. Maintain the Operational Resilience Management System (ORMS). Handle reviews, self-assessments, regulatory reports, and key artefacts. Lead and support operating model processes and impact tolerance reviews. Identify documentation gaps and suggest improvements. Facilitate annual tests of substitute processes. Track and report impact tolerance failures monthly. Assist in providing regulatory evidence. Support annual third-party reviews and management information production. Develop E-learning content. Ensure adherence to internal controls with business/controls owners. Business Continuity: Manage the Business Continuity Management System (BCMS) for daily operations. Facilitate annual reviews of Business Continuity plans and Business Impact Assessments. Update BCMS framework documentation. Conduct annual training for senior managers. Organize annual scenario workshops. Develop E-learning content. Facilitate annual tests of Business Continuity plans. Support management information reporting. Qualifications, Skills, and Experience: Experience in financial services, preferably the insurance industry. Qualification in Business Continuity. Proficient in MS Visio and other MS Office packages. Experience in business continuity and operational resilience roles. Eames Consulting is acting as an Employment Agency in relation to this vacancy.
Machine operator/plant operator (m/f/d) - 3-shift/plant operation/GMP/regulated environment/IT/German Project: For our customer Roche Diagnostics International AG based in Rotkreuz we are looking for a machine operator/plant operator (m/f/d). Background: The BGE Sensor & Reagent Operations department is responsible for the production of thick-film sensors and the manufacture of blood gas analysis sensors under clean room conditions. Due to the planned procurement of future-oriented machines according to Industry 4.0 standards, support is needed in the team. As a motivated all-rounder with a fascination for modern production technologies, you can expect an interesting working environment together with a dynamic team that works in 3 shifts. We are looking for a reliable and flexible personality with good comprehension for a long-term commitment! Tasks & Responsibilities: * All activities listed must be carried out in compliance with GMP, quality and hygiene regulations as well as occupational safety guidelines * Screen printing and/or dispensing including assembly of thick-film sensors in accordance with process regulations. * Operation of the fully automatic screen printing, dispensing and assembly systems in 3-shift operation * Readiness for stand-in assignments (replacing employees for a short time at regular or irregular intervals, supporting them or stepping in for short-term special tasks) * Troubleshooting of the systems * SAP-managed material management and documentation (inventory, scrapping, bookings) * Preparation of dispensing solutions and pastes for production * GMP-compliant documentation of the work steps (paper and IT) * Carrying out in-process controls (IPC) * Writing process and equipment documentation * Responsibility for assigned equipment (device manager) * Cleaning of systems and production equipment and inventory Must Haves: * Completed vocational training in the technical field or similar with several years of experience in production * At least 2 years of professional experience in the production environment in plant operation * Experience in a regulated environment, GMP knowledge is an advantage * At least basic knowledge of IT * Very good written and spoken German (C1) (for documentation) is a must * Willingness to work 3 shifts * Punctuality Nice to Have: * Independent work, team player, creative and solution-oriented * Positive attitude to problems Reference No.: 923471OK Role: Machine operator/plant operator (m/f/d) Industry: Pharma Workplace: Rotkreuz Working hours: 100% (3-shift operation from Monday to Friday) Start: ASAP Duration: 12 Deadline: 03.07.2024 If you are interested in this position, please send us your complete dossier via the link in this advertisement . About us: ITech Consult is an ISO 9001:2015 certified Swiss company with offices in Germany and Ireland. ITech Consult specialises in the placement of highly qualified candidates for recruitment in the fields of IT, Life Science & Engineering. We offer staff leasing & payroll services. For our candidates this is free of charge, also for Payroll we do not charge you any additional fees. 03.07.2024 OK
27/06/2024
Project-based
Machine operator/plant operator (m/f/d) - 3-shift/plant operation/GMP/regulated environment/IT/German Project: For our customer Roche Diagnostics International AG based in Rotkreuz we are looking for a machine operator/plant operator (m/f/d). Background: The BGE Sensor & Reagent Operations department is responsible for the production of thick-film sensors and the manufacture of blood gas analysis sensors under clean room conditions. Due to the planned procurement of future-oriented machines according to Industry 4.0 standards, support is needed in the team. As a motivated all-rounder with a fascination for modern production technologies, you can expect an interesting working environment together with a dynamic team that works in 3 shifts. We are looking for a reliable and flexible personality with good comprehension for a long-term commitment! Tasks & Responsibilities: * All activities listed must be carried out in compliance with GMP, quality and hygiene regulations as well as occupational safety guidelines * Screen printing and/or dispensing including assembly of thick-film sensors in accordance with process regulations. * Operation of the fully automatic screen printing, dispensing and assembly systems in 3-shift operation * Readiness for stand-in assignments (replacing employees for a short time at regular or irregular intervals, supporting them or stepping in for short-term special tasks) * Troubleshooting of the systems * SAP-managed material management and documentation (inventory, scrapping, bookings) * Preparation of dispensing solutions and pastes for production * GMP-compliant documentation of the work steps (paper and IT) * Carrying out in-process controls (IPC) * Writing process and equipment documentation * Responsibility for assigned equipment (device manager) * Cleaning of systems and production equipment and inventory Must Haves: * Completed vocational training in the technical field or similar with several years of experience in production * At least 2 years of professional experience in the production environment in plant operation * Experience in a regulated environment, GMP knowledge is an advantage * At least basic knowledge of IT * Very good written and spoken German (C1) (for documentation) is a must * Willingness to work 3 shifts * Punctuality Nice to Have: * Independent work, team player, creative and solution-oriented * Positive attitude to problems Reference No.: 923471OK Role: Machine operator/plant operator (m/f/d) Industry: Pharma Workplace: Rotkreuz Working hours: 100% (3-shift operation from Monday to Friday) Start: ASAP Duration: 12 Deadline: 03.07.2024 If you are interested in this position, please send us your complete dossier via the link in this advertisement . About us: ITech Consult is an ISO 9001:2015 certified Swiss company with offices in Germany and Ireland. ITech Consult specialises in the placement of highly qualified candidates for recruitment in the fields of IT, Life Science & Engineering. We offer staff leasing & payroll services. For our candidates this is free of charge, also for Payroll we do not charge you any additional fees. 03.07.2024 OK
Position: Dell (VxRail/ESXi) Admin + Windows Admin Location: Rugby, UK Duration: Permanent JOB DESCRIPTION: This role within the Global Windows Platform & Services team is responsible for planning, designing, automating, orchestrating, and implementing the entire stack of VMware solutions in our data centers. You will need to have expert knowledge of installing and managing the Dell Vxrail infrastructure, VMware technologies, and related technologies such as SAN storage, backup solution and third-party supporting applications. Responsibilities/Qualification 5+ year experience in similar role, in-depth VMware ESXi/vCenter and Horizon experience. Installation and Support of Dell Vxrail and ESXi on new hardware including Dell EMC Storage Centre Roles and responsibilities. Perform planning activities for the VxRail solution to be implemented. Lead the implementation and Support of VxRail, Powerstore, and PowerEdge solutions for our clients. Gather and document business requirements, assess technical capabilities and analyze findings to translate into the engineering of technology solutions. Create logical, physical design and architecture for all VMware-based server and virtual desktop solutions (ESXi/vCenter, Horizon, NSX-T, AppVolumes, Dynamic Environment Manager). Take ownership of Active Directory and Windows Server infrastructure, service operations and support. Lead on all phases of Active Directory and Windows Server estate life cycle management. Lead on troubleshooting Active Directory, DNS, DHCP, MFA and Group Policy issues. Strong technical experience in administering MFA (Multi-Factor Authentication) technologies across server and client components. Actively manage and monitor Active Directory and Server estate related ServiceNow tickets, and remediations from monitoring and alerting systems. Experience in creating/updating the Server/Client Golden image. Experience in Microsoft 365 services and Endpoint Manager Strong PowerShell, SCCM and SCOM skills. Experience support Veeam Back up solution. Follow policies and procedures for change, problem, and incident management. Proactively participate in L2/L3 problem escalations and resolve server support issues. Participate in the on-call rotation and planned maintenance activities after hours when needed. Includes operational maintenance of infrastructure such as vSAN, App Volumes, Dynamic Environment Manager etc. Strong working knowledge of vCenter, ESXi, CLI commands, ESXi updates/troubleshooting, Windows 10 golden image creation with the usage of clones and templates. Excellent verbal and written communication skills. Strong customer service and professional client facing skills. Strong time management and organizational skills and ability to meet project deadlines. Understanding of networking concepts, LAN/WAN, DNS/DHCP, routing, switching and Firewalls within the scope of the VMware technology stack. Experience as an Implementation and support, with a strong focus on VxRail, Powerstore, and PowerEdge. Desirable VMware Certifications (VCP-DCV, VCP-DTM) are a strong plus. Expert experience in Windows Server 2008/2012/2016, Microsoft SQL & Windows clustering technologies, Active Directory, Group Policy and DFS file systems. More Dell products experience is preferred.
27/06/2024
Full time
Position: Dell (VxRail/ESXi) Admin + Windows Admin Location: Rugby, UK Duration: Permanent JOB DESCRIPTION: This role within the Global Windows Platform & Services team is responsible for planning, designing, automating, orchestrating, and implementing the entire stack of VMware solutions in our data centers. You will need to have expert knowledge of installing and managing the Dell Vxrail infrastructure, VMware technologies, and related technologies such as SAN storage, backup solution and third-party supporting applications. Responsibilities/Qualification 5+ year experience in similar role, in-depth VMware ESXi/vCenter and Horizon experience. Installation and Support of Dell Vxrail and ESXi on new hardware including Dell EMC Storage Centre Roles and responsibilities. Perform planning activities for the VxRail solution to be implemented. Lead the implementation and Support of VxRail, Powerstore, and PowerEdge solutions for our clients. Gather and document business requirements, assess technical capabilities and analyze findings to translate into the engineering of technology solutions. Create logical, physical design and architecture for all VMware-based server and virtual desktop solutions (ESXi/vCenter, Horizon, NSX-T, AppVolumes, Dynamic Environment Manager). Take ownership of Active Directory and Windows Server infrastructure, service operations and support. Lead on all phases of Active Directory and Windows Server estate life cycle management. Lead on troubleshooting Active Directory, DNS, DHCP, MFA and Group Policy issues. Strong technical experience in administering MFA (Multi-Factor Authentication) technologies across server and client components. Actively manage and monitor Active Directory and Server estate related ServiceNow tickets, and remediations from monitoring and alerting systems. Experience in creating/updating the Server/Client Golden image. Experience in Microsoft 365 services and Endpoint Manager Strong PowerShell, SCCM and SCOM skills. Experience support Veeam Back up solution. Follow policies and procedures for change, problem, and incident management. Proactively participate in L2/L3 problem escalations and resolve server support issues. Participate in the on-call rotation and planned maintenance activities after hours when needed. Includes operational maintenance of infrastructure such as vSAN, App Volumes, Dynamic Environment Manager etc. Strong working knowledge of vCenter, ESXi, CLI commands, ESXi updates/troubleshooting, Windows 10 golden image creation with the usage of clones and templates. Excellent verbal and written communication skills. Strong customer service and professional client facing skills. Strong time management and organizational skills and ability to meet project deadlines. Understanding of networking concepts, LAN/WAN, DNS/DHCP, routing, switching and Firewalls within the scope of the VMware technology stack. Experience as an Implementation and support, with a strong focus on VxRail, Powerstore, and PowerEdge. Desirable VMware Certifications (VCP-DCV, VCP-DTM) are a strong plus. Expert experience in Windows Server 2008/2012/2016, Microsoft SQL & Windows clustering technologies, Active Directory, Group Policy and DFS file systems. More Dell products experience is preferred.