Network Voice Engineer

Our client, a leading global supplier for IT services, requires Network Voice Engineer to be based at their client's office in Leeds, UK.

This a fully office based role.

This is a 6+ month temporary contract to start ASAP

Day rate: Competitive Market rate

Key Responsibilities

• Strong customer-service competencies, oral and written communication, technical documentation, time-management, and project management skills.
• Be able to speak and relay information intelligently to both highly technical administrators and semi-technical personnel from various state agencies, customers, vendors, and other organization.
• Be able to work effectively within a team environment, demonstrating the ability to make progress across multiple complex assignments at once.
• Expected to install new systems to improve the company's communication structure while maintaining the upkeep of existing networks.

Key Requirements

• Proficiency in voice networking protocols and technologies (eg, SIP, H.323).
• Experience with VoIP platforms (eg, Cisco Unified Communications, Avaya) and telepresence solutions.
• Understanding of call routing, voice gateways, and telepresence infrastructure.
• 4+ years of experience in a NOC environment with a focus on voice and telepresence technologies.
• Hands-on experience with VoIP and telepresence troubleshooting and support.
• Knowledge of industry best practices for voice network design and implementation.
• Implement and manage QoS policies to ensure optimal voice and video traffic prioritization.
• Monitor and optimize voice and video call quality parameters.
• Troubleshoot and address issues affecting the quality of voice and video communication.
• Monitor voice network infrastructure, including VoIP systems, PBX, SIP trunks, and related components.
• Respond to alerts and alarms related to voice network performance and availability.
• Conduct troubleshooting of voice-related incidents and outages.
• Basic understanding of core IT infrastructure/network concepts, role of Firewalls, load balancers, VPN, (Protocols like DNS, DHCP, NTP, TCP/IP) network performance indicators (latency, bandwidth, jitter, packet loss).
• Experience in supporting SIP-Trunks or PSTN connections, phone number management SBC/media gateway management is not required.
• Should have experience in Client facing role
• Should have good communication and be assertive

Special Working Conditions

• Should have experience in Major Incident Support (P1, P2) if needed.

Due to the volume of applications received, unfortunately we cannot respond to everyone.

If you do not hear back from us within 7 days of sending your application, please assume that you have not been successful on this occasion.

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