As a member of the ServiceNow Practice the ServiceNow Developer will configure ServiceNow modules (especially the ITAM module) based on requirements and driving them into the production environment.

You will also:

• Develop and implement new applications on the ServiceNow platform
• Leverage the automation and integration capabilities of ServiceNow.
• Provide ServiceNow capability to deliver customer outcomes via the ServiceNow platform
• Work closely with the Senior Business Analysts and customers to understand and translate their business and technical requirements, propose solutions to business problems and contribute to technical delivery.
• Participate in design workshops including the creation of design specifications based on out-of-the-box functionality and customer requirements.

MAIN DUTIES:

• ServiceNow Development:
  • Strong and proven background in developing on the ServiceNow platform
  • Have a strong and proven background in delivering on the ServiceNow platform
  • Develop the technical solutions, implement them, and perform the relevant component integration tests.
  • Align to best practice code and development standards
  • Ability to review code, overall solution and provide feedback to other team members
  • Manage customer defects and backlog for approved development elements of a customer delivery.
  • Able to work closely within a mixed development team that may include external development capability and ensure code and update sets are managed in line with ServiceNow best practices.
  • Previous experience of developing integration using spokes and 3rd party tooling.
  • Implementing ServiceNow ITSM modules as a technical resource with hands on development of:
    • Application configuration
    • Workflow configuration
    • UI configuration
• Collaborate as part of a talented team of ServiceNow professionals to deliver changes and provide support to our client
• Work closely with the Product Owner, Developers, and Programme Team to ensure the ServiceNow platform meets the evolving needs of the client
• Input into technical tasks related to configuration and implementation of the ServiceNow platform
• Troubleshoot and resolve defects following best practice principles
• Update documentation related to the Programme's scope as required

Key skills and experience

• Behavioural Competencies:
  • Strong relationship management skills and aptitude to multi-task and work well in environments driven by tight deadlines, as a team and independently
  • Strong in code of business conduct and ethics, professional, punctual and sticking to timelines for work assigned or picked up
  • Must demonstrate good judgment and pragmatic approach to delivering a solution that optimizes architecture activities across company needs, business constraints and technological realities
  • Active listener, respects others' point of view and takes ownership of contributing the required input whilst demonstrating strong communication skills (written, interpersonal and presentational)
  • Experience and understanding performance and capacity requirements
  • Demonstrated interpersonal skills, customer centric attitude, ability to deal with cultural diversity
  • Drive and embody Brillio values and culture.
  • Technical Skills:
    • 2+ years of working experience on ServiceNow in E2E implementation of various modules in ServiceNow, including 1+ implementation in an ITAM suite (HAM Pro/SAM Pro).
    • ServiceNow Certifications: Required: CSA +1 Desired CIS-ITSM, CIS-HAM or CIS-SAM.
    • Should have knowledge on ServicePortal and angular JS
    • Proven implementation of integrations with 3rd party tools, preferably with HAM Pro, CMDB or ITSM
    • Proficient in Flow Designer, Workflow and Automation
    • Knowledge of web-based systems architecture, service-based architecture, enterprise application architecture
    • ITIL v3 certification is desired with an understanding of IT Asset Management processes
    • Proficient in Javascript and familiarity with ServiceNow APIs.
    • Working knowledge of HTML, CSS, Web technologies and working in SaaS environments.
    • Knowledge of technical components such as LDAP, VPN, SSL, SAML/SSO, ServiceNow Mid Server and other such technologies