We have an opportunity for an experienced IT Support Specialist to join our growing IT team based at our head office in Walsall.

The purpose of this role is to ensure the availability of infrastructure and applications ensuring Dignus staff operate safely and effectively from an IT perspective.

To achieve that, the IT Support Specialist will participate in several deliverables:

Manage IT Incidents and Requests

Deliver IT Projects

Deliver the IT Induction to management level staff

Keep abreast of technological advancements where appropriate to the role

Manage supplier relationships and perform regular service reviews

Manage IT Incidents and Requests

Alongside colleagues in the team, work to manage IT incidents and requests relating to our infrastructure and applications.

Deliver on IT Projects

Each member of the Team owns their own IT projects. These are typically relatively small projects but generally focus around improving processes, security or technological enhancements.

The business has strong growth ambitions and is on target to open several new services per year. The IT team manage the installation of all IT services into a new location.

Deliver the IT Induction to management level staff

You will be required to deliver the IT induction for certain roles within the business. The induction ensures the new starter has the right access to applications, understands how to get help and support and receives an overview of core systems.

Keep abreast of technological advancements where appropriate to the role

Dignus utilise M365 premium subscriptions. There's a lot of technology available within M365 including Security and Compliance tools. The team are encouraged to learn new skills relating to new technology that helps keep data safe and secure whilst giving staff the right tools for the job.

Manage supplier relationships and perform regular service reviews

Many of our application providers support their platforms with our users directly accessing supplier support resources. However, we need to meet with our suppliers regularly to conduct service and performance reviews. Also, in the IT Team we own certain applications and ensure compliance is managed and any updates are delivered safely.

Applications/Technology

M365 applications and tools (Intune, Exchange, Defender, Teams)

Intune

Ubiquity

SwipedOn

Watchguard

Mickrotick Switches/Routers

Webtitian

AvePoint

BT OnePhone

Camascope

Nourish Care Planning software

People Planner

Responsibilities

Help deliver new application projects into the business

Perform IT Inductions with new staff

Contribute to knowledgebase on SharePoint

Provide an overview to new staff in the correct use of applications

Compliance - Ensuring all products are patched up to date, in support and secure in line with supplier recommendations

Participate in change/implementation planning

Own Incidents and requests

Strong focus on customer satisfaction

Contribute to Application and Infrastructure risk Register

Manage configuration of mobile devices (Nourish and other apps)

Manage telephony platform

Be key contact and assist in management of IT application support partners

Represent Dignus at service reviews.

Have good hands-on knowledge of typical applications in use in the infrastructure space (Exchange Online, Defender, One Drive, Web Content filtering etc).

Arrange and oversee broadband and telephony installations for services (Currently BT Broadband, BT One Phone).

Asset Management - Order new devices for staff (Laptops, Mobile devices, SIP phones)

Help to improve support processes identifying gaps and problems.

Visit service locations to assist in delivery/oversee setup of technology (Ubiquity, Broadband, SIP phone, shift clocking terminals).

Understand Firewall principles and configuration (Watchguard)

Maintain Dignus Cyber Essentials Accreditation