3rd Line Support Engineer - Defender for Endpoint, Defender for O365 & M365. Based from home - occasional trips to office in London. Get training and certifications in the full Defender suite, M365 and Azure!

Previous customer-facing MSP/Microsoft Partner experience preferred!

A leading Microsoft Partner is looking for a 3rd Line Support Engineer (Defender for Endpoint, Defender for O365 & M365) to join their busy reactive support team.

As a 3rd Line Support Engineer (Defender for Endpoint, Defender for O365 & M365) you need to have supported at 3rd Line the following:

• M365 - Exchange, SharePoint, Teams, OneDrive etc
• Defender for Endpoint - configured and supported
• Defender for O365 - configured and supported
• Previous MSP/Partner experience preferred.

As a 3rd Line Support Engineer (Defender for Endpoint, Defender for O365 & M365) you will be based from home supporting external customers, acting as a point of escalation for the 1st/2nd Line support teams. In this role, you are the final point of escalation: if you can't fix it you will escalate to Microsoft and then manage the query with them and the customer. You will be supporting issues on Defender for Endpoint, Defender for O365 & M365.

This company is great to work for as a 3rd Line Support Engineer (Defender for Endpoint, Defender for O365 & M365): they have a strong history of developing their people, and will provide training and certifications in the full Defender suite, M365 and Azure. They also move people into more project-related roles so there is the chance to step out of support eventually. The role will require you into the office 1-2 times per quarter (more if you would like).

3rd Line Support Engineer (Defender for Endpoint, Defender for O365 & M365) - interested? Send me your CV ASAP to discuss this in more detail!