Brillio Europe Limited
28/06/2024
Project-based
As a member of the ServiceNow Practice the ServiceNow Developer will configure ServiceNow modules (especially the ITAM module) based on requirements and driving them into the production environment. You will also: Develop and implement new applications on the ServiceNow platform Leverage the automation and integration capabilities of ServiceNow. Provide ServiceNow capability to deliver customer outcomes via the ServiceNow platform Work closely with the Senior Business Analysts and customers to understand and translate their business and technical requirements, propose solutions to business problems and contribute to technical delivery. Participate in design workshops including the creation of design specifications based on out-of-the-box functionality and customer requirements. MAIN DUTIES: ServiceNow Development: Strong and proven background in developing on the ServiceNow platform Have a strong and proven background in delivering on the ServiceNow platform Develop the technical solutions, implement them, and perform the relevant component integration tests. Align to best practice code and development standards Ability to review code, overall solution and provide feedback to other team members Manage customer defects and backlog for approved development elements of a customer delivery. Able to work closely within a mixed development team that may include external development capability and ensure code and update sets are managed in line with ServiceNow best practices. Previous experience of developing integration using spokes and 3rd party tooling. Implementing ServiceNow ITSM modules as a technical resource with hands on development of: Application configuration Workflow configuration UI configuration Collaborate as part of a talented team of ServiceNow professionals to deliver changes and provide support to our client Work closely with the Product Owner, Developers, and Programme Team to ensure the ServiceNow platform meets the evolving needs of the client Input into technical tasks related to configuration and implementation of the ServiceNow platform Troubleshoot and resolve defects following best practice principles Update documentation related to the Programme's scope as required Key skills and experience Behavioural Competencies: Strong relationship management skills and aptitude to multi-task and work well in environments driven by tight deadlines, as a team and independently Strong in code of business conduct and ethics, professional, punctual and sticking to timelines for work assigned or picked up Must demonstrate good judgment and pragmatic approach to delivering a solution that optimizes architecture activities across company needs, business constraints and technological realities Active listener, respects others' point of view and takes ownership of contributing the required input whilst demonstrating strong communication skills (written, interpersonal and presentational) Experience and understanding performance and capacity requirements Demonstrated interpersonal skills, customer centric attitude, ability to deal with cultural diversity Drive and embody Brillio values and culture. Technical Skills: 2+ years of working experience on ServiceNow in E2E implementation of various modules in ServiceNow, including 1+ implementation in an ITAM suite (HAM Pro/SAM Pro). ServiceNow Certifications: Required: CSA +1 Desired CIS-ITSM, CIS-HAM or CIS-SAM. Should have knowledge on ServicePortal and angular JS Proven implementation of integrations with 3rd party tools, preferably with HAM Pro, CMDB or ITSM Proficient in Flow Designer, Workflow and Automation Knowledge of web-based systems architecture, service-based architecture, enterprise application architecture ITIL v3 certification is desired with an understanding of IT Asset Management processes Proficient in Javascript and familiarity with ServiceNow APIs. Working knowledge of HTML, CSS, Web technologies and working in SaaS environments. Knowledge of technical components such as LDAP, VPN, SSL, SAML/SSO, ServiceNow Mid Server and other such technologies